Director, Account Management
Full-time
Director/C-Level
1 week ago
RESPONSIBILITIES
Responsible for managing domestic and international client relations, account strategy, trend analysis, and upselling new and exis..
RESPONSIBILITIES
- Responsible for managing domestic and international client relations, account strategy, trend analysis, and upselling new and existing products for existing clients.
- Maintain a high level of client satisfaction with program costs and service. Maintain and approve client portfolio of revenue and profit projections.
- Primary contact with the corporate client in the administration of the client’s relocation program.
- In collaboration with the policy consulting department research and recommend policy changes as needed to enhance the effectiveness of the client’s relocation program.
- Resolve complex problems for clients to maximize customer satisfaction.
- Facilitation client reporting based on client needs. Plan and conduct client reviews and meetings.
- Identify opportunities to maximize revenue and propose new services and/or increase fees.
- Partner with Domestic and/or Global Relocation Managers, Supply Chain, and Client Finance to achieve client goals by maintaining and measuring metrics through an audit-driven environment.
- Communicate policy changes to the team. Coordinate and lead client update meetings with the operations team.
- Partner with the implementation team and completes designated responsibilities to ensure successful client transition.
- Assist the Relocation Operations training department as requested/as needed.
- This would include mentoring for on-the-job training, employee development, and acting as a subject matter expert. Provides direction and feedback to new team members and constructive performance feedback to management.
- Pull and compile reports per client requests.
- Review and present this information in a consistent format to our corporate clients.
QUALIFICATIONS AND PREFERRED SKILLS
- Minimum 3 years of domestic relocation and/or international assignment management experience, including operational management experience required
- Minimum 3 years of team leadership experience required
- 2-5 years of corporate client or account management experience preferred
- Strong problem-solving and conflict-resolution skills
- Financial/Accounting knowledge preferred
- Excellent oral, written, and presentation communication skills
- Excellent project management skills
- Strong negotiation skills
- Good understanding of business application technology
- Global living/working experience preferred
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