Responsibilities

• Bring together the right team
• Bring the right people from the company to architect innovative solutions at the client that are tailored to their business needs
• Bring the right people from the growth platforms and operating groups to architect innovative solutions at the client that are tailored to their business needs
• Develop a robust, long-term pipeline of opportunities to ensure the sustainability of company's business at the client over time
• Shape solutions for our clients
• Create opportunities by making the connection between the client’s strategic priorities and the company's offerings, solutions, and people to address these priorities
• Manage client satisfaction and ensure service delivery expectations are met, in line with client expectations
• Lead account planning across the account team
• Work as trusted client advisor
• Create a solid business network within the client and seek opportunities to create connections outside of the client to further enhance relationships (e.g., client to client, cross industry)
• Build and leverage a deep understanding of both the industry and market in which the client operates, as well as an intimate knowledge of the client’s business to influence the client’s business strategies
• Drive profitable sales growth
• Drive financial performance for the account (e.g., sales, revenue and profitability) and run account operations (e.g., EACs, billing, collections, etc.)

Requirements

• Degree in Business Administration or Marketing or equivalent
• Minimum 10 to 15 years of experience Client Account Development an Management in the relevant industry
• Have good solid experience in Sales Pursuit Management, Value Analysis and Prioritization, Financial Analysis and Customer Insights

What do we expect from you?

The Accounts Executive is responsible for managing day-to-day financial operations, including accounts receivable, accounts payable, and financial reporting. The role ensures accurate and timely recording of financial transactions while maintaining compliance with hotel policies and regulatory standards.

How your day looks like?

Accounts Payable (AP)

•    Process vendor invoices, verify accuracy, and ensure proper approvals.
•    Prepare and schedule payments to vendors, ensuring timely disbursements.
•    Reconcile vendor statements and resolve discrepancies.

Accounts Receivable (AR)

•    Prepare and issue invoices for guests, groups, and corporate clients.
•    Monitor accounts receivable aging and follow up on outstanding payments.
•    Reconcile guest folios, credit card transactions, and bank deposits.

General Accounting

•   Record financial transactions in the hotel’s accounting system.
•   Assist in month-end closing activities, including journal entries and account reconciliations.
•   Maintain accurate and organized financial records for auditing purposes.

Financial Reporting

•  Prepare daily revenue reports and assist with financial statements.
•  Provide support in budgeting, forecasting, and variance analysis.
•  Assist the Finance Manager with financial audits and compliance requirements.

Compliance and Internal Controls

•  Ensure adherence to hotel policies, standard operating procedures, and financial regulations.
•  Identify areas for process improvement and recommend solutions.

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

The Manager/ Senior Manager, Account Development for NIQ will provide global leading information services and products to our clients, mostly in the Consumer Packaged Goods industry. Our data offers comprehensive and timely information on market shares and category penetration, competitive sales volumes, and insights into distribution, pricing, merchandising, and promotion. By combining this detailed information with our professional consultative services, we offer valuable insights and expertise that help consumer packaged goods (CPG) brands and retailers improve their manufacturing, marketing and sales decisions. The role will be working in the commercial team.

Responsibilities

Client Relationship Management

• Own the client relationship and lead the client engagement for the assigned accounts by having a strong understanding of their business priorities
• Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product/solution sales
• Work with the Customer Success team to ensure client service standards are delivered

Business Development

• Provide relevant product solutions that answer client business issues/opportunities
• Develop a winning sales framework for retaining current and approaching new clients 
• Work on strategy and approach to win back lapsed clients
• Launch and introduce new services in the market to drive adoption among clients
• Build a strong pipeline through regular engagement with clients
• Build the company’s positive image through active participation in professional associations and industry conferences/seminars
• Contribute to the short-term strategies and business plans for the growth of the business unit based on the global and regional direction

Financial Management

• Achieve key financial metrics: revenue, profitability, and cash collection, as well as other related business development objectives
• Ensure proper pricing and contracts are applied according to the company's policies and guidelines
• Understand the company's financial guidelines such as forecast and pipeline management
• Use sales technology and digital tools to do work efficiently by recording prospects, forecast pipelines and converting sales
• Monitor the actual financial performance against budget/forecast and ensure the implementation of actions that will lead to the achievement of the targets

My client is an industry leader in producing premium alcohol products. With a strong commitment to quality, innovation, and sustainability, they are looking for a talented Key Account Specialist to join our dynamic team.

Overview: As a Key Account Specialist, you will play a pivotal role in building and nurturing relationships with key clients, ensuring they receive top-tier service while driving growth and sales for the company. We're seeking candidates with a strong sales background, ideally in the alcohol or beverage industry, but are open to individuals from diverse industries with the right drive and passion for success.

Salary: Up to $7500/month + commission + travel allowance

Key Responsibilities:

• Develop and manage relationships with key accounts, ensuring customer satisfaction and long-term partnerships.
• Drive sales growth within assigned accounts through effective negotiation, upselling, and market expansion strategies.
• Collaborate with the marketing and product teams to create tailored solutions that meet client needs and enhance product offerings.
• Monitor market trends and competitor activities, providing actionable insights to the management team.
• Manage the entire sales cycle, from prospecting to closing, while consistently exceeding targets and KPIs.
• Provide exceptional customer service, addressing inquiries, resolving issues, and maintaining high client retention rates.
• Prepare regular reports and updates on account performance and sales achievements.

Qualifications:

• Proven sales experience, preferably within the alcohol, beverage, or FMCG industry (but all backgrounds are welcome).
• Strong interpersonal and communication skills
• Excellent negotiation, presentation, and problem-solving abilities.
• Self-driven with a passion for achieving sales targets and business growth.
• Ability to work independently and as part of a collaborative team.
• A deep interest or passion for the alcohol industry and its products is highly desirable.

To Apply:

If you are interested in this opportunity or other roles we are handling, please submit your resume or reach out to Amanda directly at [email protected] for a confidential discussion.

We will contact applicants who have been successfully shortlisted.

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time

DESCRIPTION

WILD Group is a record label, management company, and agency representing artists and talent from across the globe. WILD (Agency) is our agency division of WILD Group, and we are looking for an Account Executive (TikTok) to join our growing team in Singapore.

The role’s duties and responsibilities enclosed within are not an exhaustive list and are subject to change. Your manager may ask you to assist with other tasks from time to time. You will work closely and report to the Chief Operating Officer, and as a key member of our agency, you will be working closely with both our internal team and external partners to craft paid social content on creators’ platforms (TikTok). You will get hands-on experience on how to pitch for Creators to established brands and agencies, execute the campaigns and optimize for good results.

KEY RESPONSIBILITIES

• Serve as the primary contact for all communication and liaison with clients
• Serve as the primary point of contact for creators by assigning campaigns and leading in creation of proposals and briefs
• Serve as the liaison between client and creators
• Analyse incoming briefs and ideate TikTok campaigns in partnership with creators, providing recommendations throughout the execution process
• Work with creators in developing storyboards and concepts that meet client objectives
• Maintain rapport with creators and clients to scale business growth on behalf of the company
• Participate in creative and social brainstorms
• Track analytics and performance of campaigns, advise clients on post-campaign key learnings and recommendations in order to grow key accounts
• Maintain thorough knowledge of social metrics (growth, reach, engagement) across platforms and provide tactics and strategy where necessary
• Ideate with internal team, creators, and clients for original content based on campaign briefs
• Identify the up-and-coming trends and creators that are current in pop-culture (we’re looking for someone who knows everything Gen-Z!)

IDEAL CANDIDATE

• At least one year of relevant social media agency experience
• Strong understanding of trends on social media and across social media platforms
• Ability to cope with tight deadlines with strong project management skills
• Highly organised and adept and managing multiple projects at once
• Able to work autonomously as well as collaboratively with a team
• An avid user of social media across all platforms, but particularly short-form content!
• Current knowledge of current trends, events, and everything related to pop-culture and social media
• Willingness to learn and be challenged
• Proficient in creating content (static content and short-form content is key, so familiarity with iPhone tools and apps is necessary)
• Interest and ability to analyse data around user engagement, viewership, and social media activity

About Builder.ai

We’re on a mission to make software development building so easy everyone can do it – regardless of their background, tech knowledge or budget. We’ve already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we’ve only just started.

Builder.ai was voted as one of 2023’s ‘Most Innovative Companies in AI’ by Fast Company, and won Europas 2022 ‘Scaleup of the Year’. Our team has grown to over 800 people across the world and our recent announcement of $250m Series D funding (and partnership with Microsoft) means there’s never been a more exciting time to become a Builder.

Life at Builder.ai

At Builder.ai we encourage you to experiment! Each role at Builder has unlimited opportunities to learn, progress and challenge the status quo. We want you to help us become even better at supporting our customers and take AI app building to new heights.

Our global team is diverse, collaborative and exceptionally talented. We hire people for their differences but all unite with our shared belief in Builder’s HEARTT values: (Heart, Entrepreneurship, Accountability, Respect, Trust and Transparency) and a let’s-get-stuff-done attitude.

In return for your skills and commitment, we offer a range of great perks, from hybrid working and a variable annual bonus, to employee stock options, generous paid leave, and trips abroad #WhatWillYouBuild

About the role

  We are currently looking to hire results-driven Account Executives to join our team and be responsible for driving revenue and customer growth by discovering, qualifying, building relationships, negotiating, and onboarding new clients. 

Why you should join

• Play a pivotal role in the Asia expansion of a fastest growing scale-up
• An opportunity to build and scale up business in respective region for an organization in it’s hyper growth stage
• Competitive employee stock purchase plan
• Friendly and inclusive workplace culture
• Generous and competitive benefits (holidays, medical benefits)

Responsibilities:

1. Develop new business by driving sales in their existing accounts as well as new accounts in the Singapore region
2. Converting existing relationships as potential clients for Builder to ensure a seamless transition
3. Developing and executing account plans to achieve targets: cold calling, prospecting, qualification, account mapping, and presentations
4. Effectively utilize sales tools for pipeline development, tracking opportunity progress (Forecasting), developing monthly, quarterly level forecasts
5. Responsible for all aspects of the selling process - identify, qualify, sell, close and coordinate for all volume business in a designated territory generate leads by using networking and other sales tools qualify, sell and close
6. Identify key steps to close the sale, identify the decision-maker and influencers, etc
7. Determine availability needs and objectives gain agreement of proposed solution / services, tying back to customer business drivers
8. Close significant $ sales across multiple accounts across assigned territory accurate forecasting of business, previous experience with Salesforce.com ideal

• You have at 7-15 years of sales experience including solid experience in a full-cycle sales role selling B2B SaaS/ software solutions
• Ability to present & excellent communication skills in English.
• A strong network of relationships with key decision-makers in small/medium & large-sized companies in the respective territory
• Experience with lead generation and sales closure
• Strong exposure to handling the assigned market track record of maintaining relationships with accounts
• Possess aptitude to learn quickly and establish credibility. High EQ and self-aware
• Must live in Singapore
• Passionate about growing your career in the largest market in software (database) and developing and maintaining an in-depth understanding of Builder.ai’s products

• Discretionary variable pay or commission scheme dependant on your role
• Stock options in a $450 million funded Series D scale-up company
• 24 days annual leave + public holidays
• 2 x Builder family days each year
• Time off between Christmas and New Year
• Generous Referral Bonus scheme
• Private Medical Insurance

About MSQ Asia

At MSQ Asia, we’re building something different, we are a brand out creative team that blends data-driven insights, innovative brand out storytelling, and strategic audience engagement to deliver transformative and more effective content across consumer touchpoints. With a focus on creativity, and impact, we work with top-tier brands across from SEA to LA to craft campaigns that resonate and deliver both meaning and memory.

We are looking for an Account Director to join our dynamic team. This role is at the heart of our business, driving client relationships, leading growth opportunities, and building/supporting a passionate team of professionals.

Key Responsibilities

1. Client Servicing (60%)

• Build and nurture trusted relationships with 2–3 core clients, acting as the primary contact and strategic advisor while managing a handful of additional smaller creative and production projects.
• In coordination with your line manager, you are responsible for ensuring client satisfaction and handling strategic issues or issue resolution.
• Oversee campaign delivery and production across multiple campaigns and touchpoints, ensuring they align with client objectives, timelines, and budgets.
• Collaborate with internal teams (creative, digital, and production) to execute integrated campaigns across various platforms and media channels.
• Anticipate client needs and proactively identify opportunities to add value to their business.
• Monitor campaign performance metrics and provide actionable recommendations for continuous improvement.
• Have your finger on the pulse and an eagle eye for numbers. Being able to prepare quotes effectively and ensure commercials are accurately recorded and reported to the business. Financial control of billings and third party costs

2. Growth (20%)

• Identify and convert new business opportunities within existing client portfolios and your own personal network.
• Lead pitch processes, from ideation to presentation, ensuring strategic alignment with client goals.
• Stay ahead of industry trends, using insights to inspire innovation and attract new clients.
• Collaborate with senior leadership on strategic growth initiatives for MSQ Asia.

3. Grit (20%)

• We’re a small but high performing team. We’re looking for someone that is willing and able to step in, lead the charge and is happy to get their hands dirty. We operate in a start-up vibe and look for people that want to build part of our next chapter.
• We’re growing and as such we plan on giving you the opportunity to support us in finding the next generation of support across our Client Servicing division. This will lead to mentoring and management opportunities.
• Take ownership of the quality of creative responses in conjunction with Creative Director
• We’re not the finished article, we’re looking for your support in bringing all the best learnings and processes from your previous experiences to make us even better!
• Champion MSQ Asia’s values of fun, safety, creativity and effectiveness

Qualifications and Skills

• Proven experience (6+ years) in account management within the advertising, marketing, or creative industries.
• Strong strategic thinking and problem-solving skills with a client-first mindset.
  Demonstrated expertise in managing campaigns across multiple platforms and touchpoints.
• Exceptional communication, presentation, and interpersonal abilities.
• A track record of successfully growing client accounts and leading pitches.
• Demonstrated leadership skills, with experience managing and developing teams.
• Knowledge of digital, data-driven marketing, and sustainability-focused campaigns is a plus.

What We Offer

• Agency Retreats 
• Hybrid working environment
• Group Health Insurance 
• Group Personal Accident Insurance 
• A hybrid working environment 
• Curated Learning & Development opportunities 
• Annual festivities, along with various social events throughout the year 
• Fun Studio environment working alongside great and talented individuals 
• We offer 'Recharge Friday' every two weeks, providing our team members a half-day off on Fridays to promote well-being and rejuvenation. 

Job Responsibilities:

- Middle Office provides post-sales support to the Sales team and assists internal Operations teams especially Policy Administration and Claims team in interacting with Intermediaries and Client HR

- Maintain close working relationship with Sales/Policy Admin/Claims/Compliance/Customer Care Teams and external parties (Intermediaries/Client HR) to ensure seamless flow of relevant information and co-ordination

- Monitor service level achievements for selected clients

- Attend to escalations with ability to mitigate and resolve issues of concern in relation to needs of Client HR and Intermediaries.

- Assist in identifying, simplifying and streamlining processes for operation efficiency

- Perform ad-hoc duties assigned by supervisor

Job Requirements:

- Degree in any discipline

- At least 1 year of relevant experience in Employee Benefits Operations is preferred

- Knowledge of health insurance products would be an advantage

- Polite, tactful and service minded

- Good communication skills

- Able to work well independently and in teams

- Proficiency in Microsoft Office

We regret that only shortlisted candidates will be contacted.

The Position

The Regional Strategic Account Manager Poultry (RSAM) is responsible for growing and managing business relationship with our strategic customers across the ROPU. This includes responsibility for achieving the sales budget, executing the sales & marketing plan and leading the account planning process for customers.
The RSAM is expected to:

• Deliver excellence in customer support and ensure above market growth in global & national ASKAN Poultry Strategic Accounts.
• Drive long term revenue and profitability growth with our strategic customers in collaboration with country key account managers and poultry team and alignment with ASKAN goals and performance.
• Implement the growth strategy and define the short, medium and long term growth tactics for global and national strategic in close collaboration with ASKAN Boehringer Ingelheim poultry team and the global strategic account management team.
• Work closely with ASKAN poultry leadership (BSHs) and local key account managers to ensure implementation of strategic targets across customer aligned countries.
• Provide operational guidance & leadership to the local SAM Customer Team members in sharing information and best practice between the GSAM and local SAMs.
• Functioning as the first line contact to represent ASKAN key poultry customers in scope to the GSAM organization and to ASKAN leadership.
• Gather and update key insights with ASKAN CX and SAMs based on monthly performance analysis and take quick action based on these insights, in particular focusing on achieving/growing Share of wallet (SOW) leadership across species.

Duties & Responsibilities

1. FINANCIAL TARGETS

• To achieve in collaboration with ASKAN management, poultry leadership and local KAMS short and mid term financial targets as set by the poultry department for the assigned strategic accounts.
• Translate the Boehringer Ingelheim SAM strategies into annual sales targets mutually agreed with local Boehringer Ingelheim Animal Health SAM account owners and ASKAN poultry leadership.

2. STRATEGY AND IMPLEMENTATION

• Provide planning and executing support to the KA Customer Business Plans in line with the local/ASKAN poultry strategy/ Global poultry strategy and GSAM poultry directions in cooperation with the ROPU poultry team.
• Identifying customer needs and make proposals for solutions that leads to maximal Share of wallet and optimal key account intimacy. Fosters a solution based approach to create win-win situations.
• Follow up on implementation of focus activities and measure impact on strategic targets. Ensure compliance of interaction of Boehringer Ingelheim SAM teams with ASKAN key accounts.
• Gather and assess competitive intelligence, perform market/ customer analysis

3. ACTIVITY REPORTING

• Regularly update the sales potential of strategic accounts by product group and track the Boehringer Ingelheim Animal Health sales vs potential and share of wallet.
• Names of top customers
• Regular customer segmentation
• Service level definition per customer
• Active management of distribution channels
• Active monitoring of supply situation
• Active demand planning and forecasting implementation per customer through local KAMs & distributors.
• Monthly reporting into GSAM (business, opportunities, incidents, market intel, etc)

4. NETWORKING AND COMMUNICATION

• Initiate contact with company HQ and build the network with key accounts Management.
• Establish a communication network between local Boehringer Ingelheim Animal Health SAMs teams, GSAM and key accounts.
• Ensure regularly sharing of best practice and Boehringer Ingelheim as well as competitor activities.
• Exchange information between the key accounts, SAMs, ASKAN poultry and GSAM team.

5. ORGANISATIONAL ALIGNMENT

• Serves as a first line single contact for ROPU/Global Strategic Account Management in alignment with ASKAN poultry leadership.
• First line of escalation to the global functions in case of customer demands (pricing, supply, key investment...etc)
• Provide support and suggestions to SEASK / Local SAMs/Global Customer management to facilitate potential negotiations with Customer.
• Ensures communication to key accounts stakeholder and to the Boehringer Ingelheim Management.

6. RELATIONSHIP BUILDING

• Understands the formal and informal Customer structure including decision making and influence maps.
• Identifies key leverage points and mutual growth opportunities in the business.

Ensures activities and interactions are in line with Boehringer Ingelheim compliance guidelines and ensures adherence to corporate SOP's and procedures (e.g Code of Conduct), local regulations, ethical standards and best practices as applicable.

• Ensures continuity of relationships in case of change of key personnel.
• Prepare for/conduct informative discussions with ROPU to understand expectations or requests (e.g. global rebate/discounts, commercial policies)

The role is bound by all Compliance, Pharmacovigilance and Regulatory policies

• Collaborate strongly with local, regional and global commercial and enabling functions.
• Work within cross-functional multi-level teams with high level of complexity
• Learning agility to keep abreast of relevant industry trends and research
• Travel extensively in territory and partly nationally and internationally
• Offer knowledge in peer to peer training
• Attend trade shows nationally
• Share market knowledge and current trends
• Leading without administrative power.
• Providing SAM Customer implementation strategy objectives and guidance.
• Understanding and dealing with complex customer relationships.
• Supporting and providing recommendations to local poultry SAMs and GSAM and ASKAN poultry.
• This role draws upon deep knowledge and understanding of poultry production, poultry health, diagnostics and data driven management decisions. He/She needs to have knowledge and capability to manage and collaborate with key customer stakeholders as well as local, regional and global Boehringer Ingelheim Animal Health stakeholders.
• Commercial and technical acumen required.
• Excellent knowledge in poultry business.
• Long term working experiences in business or Strategic account management as well as working across matrices.
• The role has a substantial impact on the OPU/ROPU Boehringer Ingelheim Animal Health business and the image of Boehringer Ingelheim Animal Health. The job is a key role to drive and achieve the quantitative & qualitative species targets in the OPUs & ROPU. The service level needs to meet business to business requirements in terms of technical support and information. Its a strategic approach with mid/long term focus.

Requirements

• Degree in Veterinary Medicine or Animal Science (Veterinary or comparative degree recommended). Master Degree in Business Administration
• Long term work in poultry business and with poultry accounts.
• Long term work experience in business or strategic/Key account management.
• At least 10 years solid sales and marketing experience with a proven track record of achieving targets and execution of strategy.
• Demonstrate agility within a cross functional team
• Knowledge of the Animal Health Industry economics and drivers preferred
• Ability to work and thrive in a matrix team environment
• Excellent Interpersonal and Communication Skills
• Influence and Leadership Skills
• Strong Learning Agility
• Excellent oral and written communication skills
• Special working experiences: Background to agricultural related industries
• Competencies critical for success of this position
• Analytical Thinking and Working
• Strategic thinking.
• Influencing Skills
• Customer management
• Key Account Planning & Organization
• Business management

Job Responsibilities: • Submit of e-claims through the Mediclaim portal in accordance to the Medisave Regulations • Update the Medisave summary file on the submission and status of claims • Check and ensure claims payment from various institutions are tally with no discrepancies and follow up with relevant parties on any claim issues • Issue of final bill or cheque refund to relevant parties • File and organize all related documents, ensure accuracy and done in a timely manner • Handle of all emails and calls on claim enquiries • Maintain prompt communication with both internal and external parties • Provide the required support with the objective of providing quality claim service experience • Any other duties assigned by the Management

Requirements: • Possess e-filing claims processing experience in healthcare industry would be advantageous • Proficient in MS Office • A team player and able to work independently • Good communication and interpersonal skills • Able to multi-task and work under tight deadline in a fast-paced environment • Organized and has an eye for det

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Duties:

• Perform daily accounting & finance duties including receivables and payables processes, general ledger, tax and bank reconciliation, etc.

• Preparation of monthly financial and management reports

• Support audit and tax queries

• Liaise with banks on banking transactions

• Manage timely closing process and reconciliations, including for intercompany transactions

• Inventory stock checking report from outlets and office. (Important items and liquor), internal stock transfer record.

• HR duties such as preparation of payslip, CPF filing, annual IR8A filing, employee contract (included Annual, Slick, PH leave), foreign workers permit application • Support and liaise on marketing events

Nature of Job:

• 5-6 days’ work week (9am to 6pm, One Hour Break)

• Leave, medical & insurance coverage

• Able to travel to different outlet branch and office

Requirement:

• Minimum Diploma in Accountancy or equivalent qualification in the accounting fields.

• At least 2 to 3 years of relevant working experience in an accounting environment, preferably in F&B

• Use company Xero systems

• Proficiency in Microsoft Excel other Microsoft Office skills.

•Take care of the sales administration,including quotations, invoices, DOs, etc.

• Receive and process online orders - website and WhatsApp

• Record all returns, waive, exchanges, refunds orders and report to director

• Collect daily Sales cash and check in and out petty cash each week.

• Coordinate with contractors to fix any emergency or urgent matters

• Communicate with clients on requirements

• Able to start work immediately or short notice period is preferred

Personal Attributes:

• Excellent interpersonal and communication skills, driving licence will be better

• Strong initiative and problem-solving skills.

• Agility to change, mature, independent, hands-on, able to work under stress and have a strong sense of responsibility.

Job Scope for the company as below

1. Xero System

Review Xero System and POS as a USER including:

· Setup and review the Chart of Accounts and other masters;

· Identify POS reports for accounting purpose.

2. Accounting

Sales & Receipt Cycle including:

· To check on daily sales details and settlement;

· To post daily sales and settlement details;

· To check on settlement with bank receipt.

Expenses & Payment Cycle including:

· To check and review suppliers’ invoices and statement of Account;

· To post suppliers’ invoices;

· To check and generate payment to suppliers.

Quarterly closing of financials and GST return including

· To prepare financial statements including monthly bank reconciliation, notes to accounts and financial highlights (for exception).

· To prepare and file quarterly GST return.

Yearly compilation of Unaudited Financial Statements.

3. Taxation

· Provision of tax computation including submission of Estimated Chargeable Income and yearly Tax Return;

· Liaise with tax matter arising from the tax submission.

About Sleek

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign.  We are the market leaders in Singapore with ~5% market share of all new business incorporations
2. Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service
3. FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK.  We have around 450 staff with an intact startup mindset. 

We have achieved >70% compound annual growth in Revenue over the last 5 years and as a result have been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

About the role

We are looking for Account Executive that is excited about the below Mission and Outcomes over the next 6-12 months.

Additional: Senior Account Executive position will be considered for candidates with the relevant experience

Mission: to build relationships with new clients and manage relationships with existing ones.

Outcomes: 

• Focused on the conversion of inbound and self-sourced leads.
• Constantly on the lookout for new revenue opportunities, networking and strategic partnerships.
• Build and adapt sales strategies to meet customer and business needs.
• Drive Sleek’s revenue growth by over-achieving KPIs and milestones.
• Nurture prospect relationships through the sales cycle, ensuring alignment with Sleek’s product offering resulting in a long-term relationship.
• Improve existing lead acquisition channels in conjunction with internal teams.
• Identify product development opportunities through customer feedback and experience.

• To do this, you will have a minimum of 2 years working with external clients, with a proven track record selling products or services (B to B preferred).
• Sales & Marketing experience essential.
• Proactive with a positive attitude to roll up their sleeves and ensure targets are exceeded.
• A networker by heart with outstanding verbal and written communication skills.
• A passion for technology and the local startup ecosystem.
• Inside sales experience prospecting and qualifying leads.
• Hubspot experience preferred.
• Entrepreneurial mindset.
• Always looking for ways and opportunities to improve the client experience.
• Experience or/and background in Accounting is a plus.

Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:

Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.

Humility: There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence.

Structured Thinking: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.

A great listener: Our prospects need to feel heard and understood by you.  You will present in a kind, calm, warm, attentive manner - working cooperatively to help solve the needs of our potential customers and never interrupting them.

Data driven: We are a data rich business with ~15,000 small customers.  Each decision we make can impact many more people than we realise - so it’s critical that we use sound data to support our strategies and review the success of our initiatives.

Can have tough conversations in a positive way: It’s not a matter of if, but when difficult interpersonal situations arise.  Disagreement, conflict and disappointment are a given in a fast moving business where people care about their work.  People that proactively have tough conversations with kindness build empathy, trust and great working relationships.

Some of the great things about working at Sleek…

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment. 

Flexibility: You’ll be able to work from home 2-3 days per week. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year

Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules.  Additionally, you’ll be able to access our $1200 SGD pa flexi benefits scheme for home office equipment or health and fitness expenditure.  Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work towards listing on a prominent stock exchange in the Asia Pacific region.

Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp.  Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.

Interview process

The successful candidate will participate in the below interview stages. 

It might seem like a lot - but fear not - we come prepared! We anticipate the process to last no more than 3 weeks from start to finish depending on your availability.

Whether the interviews are held over video call or in person will depend on your location and the role. 

 Introductory call

• A ~30 minute video call with a member of our HR team to discuss your application and get a better understanding of your experience and expectations for the role

Case study

• You’ll have a ~45-60 minute chat with the Hiring Manager, where he or she will give you some real-life challenges that this role faces, and will ask for your approach to solving them.

Career deep dive 

• A ~60 minute chat with the Hiring Manager
• We’ll discuss your last couple of roles to understand your experience in more detail
• In addition, we’ll be trying to gauge where your strengths lie

Behavioural fit assessment

• A ~60 minute chat, usually with a member of HR or the leadership team
• We’ll dive into some recent work situations to understand how you think and work

Reference interviews

• We’ll have 2-3 short phone or video calls with references that you provide to us
• So as to not delay your offer, we may ask your permission to have these calls earlier on in the interview process

Requirement for background screening

Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role. 

This may include using external vendors to verify the below:

• Your education
• Any criminal history
• Any political exposure
• Any bankruptcy or adverse credit history

We will ask for your consent before conducting these checks.  Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.

Job Description:

• Handle full sets of accounts.
• Preparation & submission of GST returns.
• Perform daily bookkeeping tasks, including recording accounts payable, and accounts receivable.
• Assist in month-end and year-end closing
• Liaise with the Auditor and Tax department.
• Knowledge of accounting software.

Requirements:

• Degree or diploma in finance/accounting.
• Strong knowledge of bookkeeping practices, principles, and accounting procedures.
• Good interpersonal and communication skills.
• Able to work independently.
• Good working attitude and ability to work under tight deadlines.
• Candidates with a minimum of 2 - 3 years of relevant experience in the accounting field.

Responsibilities

• Employee Orientation and HR reimbursement.
• Conduct first level screening and coordinate interview arrangement.
• Process monthly employees' commissions and payroll Times Cloud / Infotech System.
• Prepare monthly HR and Admin reports for management.
• Report and work with Group HR Manager in planning, development, implementation of policies, procedures, processes, and ad-hoc HR projects.
• Handle employee’s queries on all HR related processes and policies.
• Handle all administrative work as assigned by management.

Requirements

• Diploma in Business or Human Resource Management or related field.
• Minimum 3 years of relevant experience in HR department.
• Analytical thinking with good communication skills and a good Team Player.
• Familiar with HRIS system is a must.
• Able to commence work in short notice will be added advantage.

We are seeking an experienced Accounts Executive to manage accounts payable, vendor relations, and financial reporting.

Key Responsibilities:

• Invoice & Payment Processing: Perform 3-way matching, process vendor payments, and maintain accurate records.
• Vendor Management: Communicate with vendors, maintain strong relationships, and monitor credit terms.
• Reconciliation & Reporting: Reconcile transactions, prepare reports, and assist in month/year-end activities.
• Compliance: Verify expenses, ensure policy adherence, and submit quarterly GST returns.

Requirements:

• Minimum 3 years of relevant experience.
• Proficient in Microsoft Excel; Business Central experience is a plus.
• Strong communication skills and ability to work independently in a fast-paced environment.
• Willingness to work overtime as needed.

To apply, please send your latest resume, in word format outlining your relevant experience and qualifications to [email protected]. We look forward hearing from you.

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Please note that unfortunately, at this moment, our client is unable to extend support to candidates under the EP, SP, or WP schemes. Thank you for your understanding.

EA Personnel Name: Ong Irene

EA Personnel Registration Number: R1980370

EA License no.: 21C0783

• Handle full set of accounts, bank reconciliation, GST returns, GL, AP and AR process.
• Reconciliation of daily bank receipts, data entries, AR receiptes and invoices.
• Ensure timely, accurate month-end closing and financial reporting.
• Ensuring all accounting systemsnd are fully compliance with company policy.
• Any ad-hoc tasks required by supervisor.

EA Licence No. 16C7962

Roles & Responsibilities

As Relocation Executive, you need to be able to assist the Senior Managers as point of coordination and transferring assignees while maintaining the highest levels of customer service. This includes managing expenses at the lowest possible level for the client while contributing to optimum revenues for our company.

Main Responsibilities

· Under the allocation from the client, administer and manage the process of the relocation for the assignee and family from their pre-decision trip to arrival through to settling in and ongoing support management. This may also include services like preview trips, home searches, school searches, settling-in, and departure.

· Make timely contacts with vendors, client, realtors, 3rd party providers and designated assignees within given Key Performance Indicators (KPIs)

· Coordinate with all internal departments/functions to ensure successful assignee experience.

· Remain up to date on local nuances as well as current affairs trending in the international community including but not limited to, knowledge about the housing market, international schools, recreation, healthcare, public transportation, groceries, expats lifestyles/activities, domestic help etc.

· Keep abreast with industry and regulations changes that will have an impact to our line of work and affect the process flow

· Update external and internal portals in line with KPI. Make sure entries are complete and accurate.

· Ensure that communications, reports, documentation and all tasks are done timely and accurately.

Administrative Support

· Assist Senior Managers with back end co-ordination (scheduling and making inquiries) as part of program planning and completion

· Data entry, auditing of suppliers’ invoices against services rendered, ensuring correct clients / RMC / supplier contact information in database, and assisting with various reporting requests such as data filling reports

· Invoicing & Billing Matters

Tenancy Support

· Review contract for terms regarding landlord/tenant responsibilities for maintenance, breakage, damages, etc.

· Contact tenant within specified timeframe to brief and facilitate the ongoing support process

· Act as a liaison between the parties to solve any problems. Maintain an issue log/record of calls and actions taken.

· On-site presence or assign property inspector to evaluate repairs/damages and manage contractors may be required

· Send advanced notice to Tenant on upcoming renewal and lease termination. Propose cost saving measures/damage control if there is pre-termination of lease.

Oversee tenancy closure/departure files

Key skills and qualifications

· Willingness to learn and adapt the best practises in relation to relocation industry

· Strong ability to multitask, prioritize and be flexible as new tasks arise

· Ability to communicate effectively in a constructive and professional manner

· Attention to detail and strong organizational skills

· Team builder and player, customer-driven and able to work in a dynamic work environment

About the Company & Brand Background

Suu Balm is a uniquely differentiated range of skincare products for people with dry, itchy, sensitive or eczema-prone skin developed at one of the world's leading dermatology hospitals.

We offer an exceptional skincare range meticulously crafted by an expert dermatologist at the National Skin Centre in Singapore.

Suu Balm has made its mark in over 10 countries across Asia, the UK, and Ireland, with an impressive global sale of over 2 million tubes. As we continue to experience remarkable growth and expansion, we warmly welcome talented and enthusiastic individuals to be part of our team.

Why Join Suu Balm?

At Suu Balm, we’re not just a skincare brand - we’re a team that’s passionate about making a real difference in people’s lives. Here’s why working with us could be an exciting opportunity for you:

1. Grow With Us, Both Personally and Professionally

We’re a fast-growing company where you’ll be at the centre of the action. This means plenty of opportunities to take on meaningful projects, learn new skills, and see the impact of your work firsthand. If you’re someone who loves to grow and be challenged, this is the place for you.

2. Learn and Grow with an Amazing Team

At Suu Balm, we value teamwork, open communication, and respect. We celebrate wins together, share ideas, and support each other, making everyone feel they belong.

The Opportunity:

We are excited to offer a fantastic internship opportunity for 6 months. If you're looking to gain valuable experience and can commit to the full program, we encourage you to apply!

You will be part of a dynamic retail business environment and support sales distribution and brand building activities for channel expansion within Singapore. During this internship, the candidate will also gain good exposure with hands-on working experience to key account management in a local retail FMCG business and deliver brand objectives. This will be a hybrid role where the intern will be require to be on field visits, as well as work in the office.

In this role, your tasks could include:

• Assist in the development of business strategies by using data and statistical analysis to Identify trends and market opportunities.
• Assist with the setup/intergration of new merchandising application
• Work closely with Key Account Manager to ensure successful listing of new products into retail stores
• Weekly/Bi Weekly store visits to check out retail stores & report on competitor’s marketing & retail presence
• Weekly/Bi Weekly store visits to talk to relevant store management to get retail feedback + survey.
• You will also be responsible for any other projects or tasks that may arise.

Requirements:

• Skilled in the use of MS Office tools including Outlook (or related email tool) Excel, Word and PowerPoint.
• Self-motivated and self-starter, with a strong work ethic and a sense of confidentiality.
• Possesses cross-cultural awareness and high emotional intelligence.
• Articulate, with the ability to work in a fast-paced environment.
• Good balance of a professional attitude while having fun.
• Strong desire to learn along with a strong sense of ownership.
• Must be able to commit to a 6-month internship.

Jobs Descriptions

i. Evaluate and build business of identified prospects in the industry

ii. To maintain good business relationships with existing as well as new clients

iii. Compile weekly customers and sales reports

iv. Responsible for the entire sales process from quotation, closing of sales, processing of contacts with client till project completed

v. Able to work with a team and achieve the desired results

vi. Day-to-day sales activities

vii. Preparing and delivering presentations, and negotiating contracts

Requirements

• Proven experience in sales and business development
• Excellent conmmunication and interpersonal skills in Ebnglish & Chinese
• Strong negotiation and persuasion skills
• Ability to build and maintain client relationships
• Self-motivated and target-driven
• Knowledge of Enviroment, Workplace Health & Safety, and Quality service is a plus
• Bachelor's degree in Business Administration, Marketing, or related field

Requirements:

• Recognized Degree/ Diploma in Architecture
• Certification in BIM Modelling / BIM Management from BCA
• Min. 3 years working experience in Singapore
• Relevant experience and competency in Corenet submissions and is familiar with prevailing BIM submission standards and local authorities' submission procedures
• Hands on experience with Autocad, Auotdesk Revit Architecture
• Able to work independently

Job scope:

• Handle complex design and drafting assignments under minimal supervision.
• Produce BIM Model deliverables for submission, tender, construction, documentation and fabrication
• Ensure compliance of Consultants' drawings with regulatory requirement.
• Ensure all drawings are accurate and issued on a timely basis.
• Ability to interpret construction drawings for any discrepancies.
• Coordination and identify areas of concerns with design intent.

Job Description

• Ensure that centres / departments comply with Standard Operating Procedures (SOPs) including Internal Data Protection Policies, through internal audits
• Finalise audit reports and follow-up on non-compliance to SOPs
• Discuss findings with respective centres / departments, where appropriate
• Assist centres to comply with regulations [e.g. through better understanding of PersonalData Protection Act (PDPA)]
• Review practices to identify areas for improvement in SOPs
• Conduct periodic reviews of procurement activities and purchases, ensuring adherence to stipulated thresholds, policies and procedures.
• Provide support to fundraising events
• Provide support to Annual General Meeting and other relevant meetings
• Assist in risk and crisis management
• Any other duties as assigned

Requirements

• At least 3 years’ experience in Internal / External Audit
• Minimum Degree in Accounting or relevant accounting qualification
• Proficiency in Microsoft Office
• Meticulous and analytical
• Good written and verbal communication skills
• Strong team player with good interpersonal and time management skills
• Positive, proactive and solution oriented – a problem solver who finds ways to overcome challenges and get things done
• Takes full ownership of assigned responsibilities
• Has initiative and driven to go beyond the minimum requirements, not a “check-the-box” mentality
• Familiar with PDPA

Job Summary
The job holder (2 year contract) supports the organisation in overseeing the management of human resource (HR) in the organisation. The job holder is responsible for the efficient planning, execution and evaluation of the Learning & Development and Organisational Culture & Engagement functions of HR.

The job holder is largely expected to work in an office environment from 8.30 am to 6.00 pm on weekdays and may also be required to travel out of the office for meetings. On occasion, the jobholder may need to work outside official hours on weekends to support in the running of events

Key Responsibility Areas

Learning & Development

1. Develop organisational learning and development strategies and plans based on the organisation’s current and future business to improve overall workforce capabilities for current and future roles, and to promote lifelong learning.
2. Recommend and implement innovative and creative learning and development channels and technology to engage learners and increase the effectiveness of learning and development interventions based on the needs of the organisation.
3. Conduct learning needs analysis to assess staff current capabilities and areas of development to deliver the organisation’s strategy and future plans.
4. Manage the organisation’s annual total training plan and analyse data and gaps gathered from the individual staff learning roadmaps
5. Equip supervisors and line managers with the skills and tools to mentor, train and provide job coaching.
6. Identify, design, develop, and execute appropriate broad-based learning and development programmes for workforce development based on the needs of the organisation.
7. Engage and work with partners at the national level to identify possible collaborations for staff learning and capacity-building.
8. Oversee and facilitate local and overseas attachment programmes and study trips.
9. Evaluate, recommend, and administer the sponsorship of programmes through the organisation’s training awards to support the talent development of staff.
10. Engage and work with Institutes of Higher Learning and national agencies to identify and administer student and professional attachments to the organisation to build pipeline for talent acquisition.
11. Manage the budget for learning and development and prioritise spending to invest on the strategic capabilities of the organisation.

Organisational Culture & Engagement

1. Plan and design the employee engagement strategy, and measurement tool by recommending employee engagement drivers that have high impact on driving workforce performance.
2. Plan and execute the communication and engagement sessions using appropriate channels/tools for the targeted audience for knowledge-sharing and capacity-building.
3. Develop communication material/information kits for the HR programmes/ activities to convey desired messages clearly and effectively to the targeted audience.
4. Design, conduct and analyse the organisation’s culture through the employee engagement surveys and recommend corrective or improvement actions.
5. Facilitate action planning discussions with stakeholders to identify corrective or improvement actions and resources to implement the action plans.
6. Oversee and facilitate the onboarding process for new staff to ensure the sharing of organisational and functional knowledge to familiarize them with the organisational culture.

Other Duties

1. Identify and submit relevant applications for national organisational awards.
2. Source and obtain national funding or any other available funding for staff development in line with national initiatives.
3. Maintain management guidelines by preparing, updating, and recommending HR learning and development policies.
4. Plan and coordinate meetings as the secretariat for HR Committee meetings.
5. Manage reporting staff to effectively train, evaluate, motivate, delegate and monitor their progress.
6. Any other duties as directed and assigned by the CEO.

Requirements

• Degree in HR, Business Administration or equivalent.
• At least two to three years of experience in HR Learning & Development functions.
• Institute for Human Resource Professionals (IHRP) certification will be an advantage.
• Good knowledge of Singapore employment laws and regulations.
• High level of organisational skills with an ability to work well under pressure. Able to work independently with integrity under minimal supervision and collaboratively within and across teams.
• Resourceful, independent and meticulous.
• Good interpersonal skills and ability to manage stakeholders across different levels.
• Good analytical skills with positive attitude to take on challenges/responsibilities.

• Handle full range of conveyancing matters such as CPF, purchase & sales, development projects, mortgages, redemption, transfers, leases, powers of attorney, stamp duties

• Prepare legal conveyancing documentation and handle e-lodgement/e-stamping etc

• Provide administrative support in legal documentation and secretarial work, conducting searches, billing, keeping deadlines

• Communicate with clients, banks and related parties relating to the conveyancing process

• Ensure smooth completion of conveyancing transactions

•All other secretarial / administrative duties assigned

We are offering attractive salary, good teams and good environment to work in. Interested applicants may send their CV, photograph and university transcripts to [email protected]. Only candidates who have been shortlisted for interviews will be contacted via email.

Security Executive

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Report for duty as per schedule in roster and be in attendance for the daily 15 minutes pre and post shift briefing
• Don essential company issued equipment such as Mobitalk, Bluetooth device, torchlight and pocket mask during duty
• Be in-charge of the Hotel Security Control Room as well as for the day to day operations
• Ensure all official security documents are handled accurately in accordance to SOP
• Manage access points as assigned to ensure all entries are authorized
• Maintain keen vigilance at the pass counters where colleagues, part-timers, casual labors, vendors, contractors, and visitors check in
• Manage the Visitor Management System for visitors, contractors, and vendors
• Manage the Casual labor system for casual labors and part-timers
• Monitor CCTV coverage within the hotel property and highlight any issues observed
• Perform static lobby / convention Centre coverage and duty
• Perform roving security and safety clocking patrol within and around the hotel premises
• Perform enforcement tasks as assigned and be at deployment as per deployment schedule
• Ensure security system are in working order, and if not, to highlight to Assistant Security
• Manager and collaborate to raise maintenance reports
• Coordinate Night Transport for colleagues
• Respond to all security, safety and medical emergencies as soon as possible where assistance is required
• Be part of the Hotel Emergency Action Team (HEAT Team) / Company Emergency Response Team (CERT Team) to respond to emergencies
• Conduct inventory checks of keys and passes
• Handle Loss & Found findings, reports and inquiries
• Provide lift control and VIP
• Perform First Aid/CPR/AED if required
• Respond to and resolve safe box issues without delay
• Respond to and resolve door lock issues without delay
• Conduct crowd control and ushering duties
• Gather and document information and facts upon responding to security, safety and medical emergencies
• Perform any other tasks as assigned by the management of the hotel
• Manage and address all alarms on the Fire & Life Saving System (FPLS) as per SOP
• Manage and address all alarms on the duress and emergency systems
• In-depth knowledge of CCTV system for preliminary investigation and training purposes
• Plan and deploy security personnel within the team and shift
• Plan and deploy coverage for all access points as assigned to ensure no unauthorized entry / prohibited articles
• Check security personnel are at the deployment hourly for situational report
• Guide Security personnel to adhere to operating procedures
• Cover Security personnel duty during breaks or as and when required
• Conduct preliminary investigations such as key reading, CCTV review, interview and ground surveillance
• Update the Security Department of incidents within 2 hours of occurrence via official mobile application group (Synopsis)
• Create Incident Report (HIR), Glitch Report, and record in Daily Occurrence Summary for all incidents
• Ensure all handing over and taking over security documents / equipment are in order and in accordance to SOP
• Participate in all security, safety and medical training and exercises
• Ensure accountability of Visitor, Contractor, Casual Labor, Part-time passes
• Ensure accountability of all hotel keys (physical / electronic) in the key press and ensure records are in order
• Ensure Fire & Life Saving System (FPLS) is online and address all alarms immediately
• Dispatch HEAT / CERT to location of alarm as soon as alarm is activated
• Check Know cross system during duty for any jobs dispatched to Security Department
• Report any non-compliance / non-performance of security personnel to Assistant Security Manager
• Liaise with vendors for follow-up on rectification of equipment
• Address any other tasks instructed by Assistant Security Manager / Director of Security
• Collate reports (HIR), record statements, interview eyewitnesses and perform onsite investigation and involve the Authorities, if necessary
• Assist colleague in handling of unusual guests or colleagues’ problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, colleague or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbances, power or elevator failures, medical assistance and natural disasters
• Familiarized and handle the Saflok system (RFID key cards)
• Notify Security Managers and Hotel Duty Managers (when necessary) of any discrepancies or emergency crisis occurred within the hotel premises. Manage all emergency personnel in response to such crisis
• Train and guide new security officers on security operations, equipment, SOPs and hotel policies
• Continue to train, retrain and guide security officers on new security operations and hotel policies
• Disseminate all information by the Management to the Security Officers
• Make recommendations and/or administers disciplinary actions as and when required
• Encourage and motivate team members in the absence of the managers
• Disciplinary action will be taken as well on continuous non performer
• Select, train, schedule, discipline and direct security colleagues in all aspects of security and safety policies and procedures e.g. operations of surveillance equipment, report writing, record keeping, etc.
• Keep abreast of developments within the hotel and community as they relate to security as well as act as a liaison with local law-enforcement agencies
• Remain informed of current local laws and regulations as they relate to the hotel, particularly in the area of guests, patrons and colleagues’ rights
• Take charge of team buildings or department meetings
• Collect information pertaining to internal or criminal investigations
• Statement taking
• Handle and cultivate informants
• Integrity Operations