The Customer Engagement Manager is responsible for owning the international franchisee relationship and recommending tactics and products to improve overall performance and profitability as it relates to a master franchisee’s technology profile. They are expected to build healthy relationships with international master franchisees, analyze, consult, educate, and propose solutions for technical implementations. The Manager will oversee a team of technical consults and be the main point of contact for all technical implementations and monitor any issues or concerns. They are responsible for developing customer service strategies, partnering with technical delivery managers for successful rollouts, and overseeing the resolution for any concerns or issues.

RESPONSIBLITIES

Manage a Portfolio of International Master Franchisees and Consult on Technology Solutions  

• Manage relationships with international master franchisees to assess their current needs and recommend solutions and new technology products that increases productivity and profitability of their business.
• Facilitate quarterly international master franchise meetings with DPZ leadership, sales engineers, and technical consultants to review technology business; set objectives and identify shortfalls in customer engagement.
• Proactively lead and drive discussion with markets and DPZ teams, follow up on action items and ensure they are successfully executed.
• Lead and develop proposals for new opportunities and negotiate contracts.
• Be a champion for our international franchisee’s success and advocate for them so they can achieve their business objectives and goals.

Analyze Business Opportunities and Propose Recommendations

• Lead the education of international franchisees about the value, benefits, and features to implement to solve business critical problems.
• Conduct quarterly business reviews and identify areas of opportunities.
• Assess against KPIs and metrics that drive increased profitability and recommend technology solutions that focus on growth
• Analyze existing customer engagement process and execute it successfully for international master franchise.
• Analyze market gaps to find opportunities for growth in specific markets.
• Partner with sales engineers and technical consultants to gather requirements, scope and present implementation plans to the customers

Monitor Implementation of Solutions, Mitigate Risk or Issues and Oversee Customer Feedback Program

• Manage all aspects of projects, including delivery, communication, and successful rollout and partner with cross-functional teams on execution.
• Act as Domino’s store technology expert and provide support to international stores
• Manage and implement standard process and tools to be used consistently for managing customer projects simultaneously.
• Ensure compliance adheres to the terms and conditions listed in franchisee contracts.
• Partner with international master franchisees and collect regular feedback, build action plans and coordinate with teams to resolve any complaints.
• Collaborate in developing a best-in-class customer success and feedback program and implement with our international master franchise and internal teams

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time

• Take up appointment as the Nominee Director for our clients
• Execute responsibilities as a Nominee Director for our clients, in accordance with our engagement terms with those clients, and in full compliance of our Company policies as well as relevant regulatory requirements (e.g. the Singapore Companies Act)
• Highlight to the Manager or the Company Management opportunities for business growth while executing your responsibilities
• Any relevant responsibilities as assigned by the Manager 

MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

The Account Executive will prospect, identify, sell and maintain sales relationships within his/her assigned territory.   

This position requires interaction with other internal departments such as Inside Sales, Sales Engineering, Sales Operations, and Customer Success.

Join an elite team of Sales Professionals that sell Business Intelligence software products and services to new and existing clients!

Your focus:

• Sell MicroStrategy Business Intelligence software products and services to new and existing clients 

• Identify and properly qualify business opportunities 

• Present business solutions at the executive level 

• Lead negotiations and overcome objections for deal closure 

• Manage complex sales cycles and multiple engagements simultaneously 

• Work with sales consultants to discover, identify and meet customer requirements 

• Prepare accurate sales forecasts and sales cycle reporting 

• Provide project management to ensure the success of the potential or current clients 

• Leverage and enhance partner relationships to drive additional value and revenue

• Ensure the smooth and efficient, operations of the Food & Beverage Division (TASTE restaurant, Le Bar & Banquet) by the established guidelines in the Department Operations Manual.
• Operate the department with positive financial results.
• Supervise and oversee the administration of the Restaurant and Banquet to ensure smooth operations.
• Evaluate the operations and procedures and suggest improvements to the F&B Operations Manager.
• Check the work performance, and turnout of subordinates and assign responsibilities.
• Demonstrate thorough knowledge of products, menus, and equipment.
• Liaise with Kitchen and Bar on daily Restaurant and banquet Operations.
• Attend weekly departmental meetings when the F&B Operations Manager is unavailable.
• Conduct daily Restaurant & Banquet Operations briefings, in the absence of the F&B Operations Manager.
• Anticipate the volume of business, taking into consideration the occupancy of the Hotel, the holidays, the weather, the activities in the Hotel, and the community in general.
• Assist the F&B Operations Manager in casual labor & contract staff costings.
• Assist the F&B Operations Manager in analyzing daily revenue and cost reports.
• Assist the F&B Operations Manager in enforcing all pre-check and check control procedures in all areas when required with updates.
• Ensure that no single-use plastic containers & cutleries are used following the brand standard.
• Monitor the quality and quantity of all Restaurant and banquet Operations items served timely.
• Maintain good communication & relationships with all other Hotel departments.
• Keep the F&B Operations Manager informed on all items of interest for the department.
• Assist the F&B Operations Manager in coordinating with the respective department heads on any activities that overlap with or concern their departments.
• Enquire guests’ satisfaction and handle guests’ complaints to establish good guest relations.
• Regularly inspect equipment and ensure that they are well maintained and in good working order

WHAT YOU WILL BE DOING:
You are an inspiring leader who loves to create genuine and heartfelt experiences for others by building relationships and celebrating the unique differences in everyone around you. You thrive in an environment that changes in every moment and you’re often referred to as the Master of Multi-tasking! You enjoy developing others and genuinely bringing joy to peoples’ lives - and it just so happens you’ll be doing just that in an award-winning hotel.

The Assistant Front Office Manager will support the Director, Front Office by leading our Front Desk team through building trust and relationships by nurturing a work culture that celebrates diversity, inclusiveness, belonging, growth and development and by inspiring colleagues to deliver heartfelt experiences for each and every guest.

• Ensure smooth operation of the Front Office
• Be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by Executive Assistant Manager/General Manager to meet the service standards of the Hotel
• Contribute to guest satisfaction by providing a high standard of service in line with norms and procedures through TRUST YOU and Key Performance Index set by Accor
• Assist Front Office Manager with projects related to Front Office as any when required and meeting up with datelines
• Identify personnel development in order to have trained and qualified staff to consistently maintain and increase the Hotel’s service
• Take charge of the ACDC program and work closely with Front Office Manager
• Work with Director of Sales and Assistant/Reservations Manager and take full control of the Front Office operations in the event of overbooking, should the need to transfer guests to other hotels.
• Be responsible for the safety and security of guests, employees and the hotel assets

Job Description

This role will support an integrated, value-based approach to human resources management, aligned to annual and long-term strategic business and HR initiatives in a large organization. She/he will be a strategic partner with the business, to nurture an employee-oriented company culture that emphasizes quality, collaboration, continuous improvement, and high performance.

The incumbent will provide a range of HR services to the company and business units, with partnership with Centres of Excellence in HR, including talent acquisition, talent management, compensation and benefits, talent development and people services.

Responsibilities:

• Lead a small team of Human Resource Business Partners in providing HR insights and advice to the business on all people related issues and initiatives
• Roll out HR strategies that are aligned with the company's overall business objectives
• Develop and implement programs to ensure retention of key staff, and lower the employee turnover
• Improve employee experience and engagement through different communication channels and throughout the employee lifecycle
• Advise and support managers in employee performance management and development
• Develop an effective talent pipeline that addresses the organization's succession plan
• Ensure L&D activities are planned to meet current and future organization and employee needs.
• Partner with Compensation and Benefits team to regularly review market competitiveness, benefit and reward structures, internal relativity and equity to ensure competitiveness
• Review workflow processes to increase the efficiency within the HR teams
• Review HR policies and procedures in line with current employment legislation and/or organizational changes to increase efficiency
• Create and maintain a positive work environment by promoting a culture of respect, inclusion, diversity and positive employee experience
• Manage employee relations issues, ensuring fair and consistent resolution
• Lead and develop the HR team, providing guidance and support for their professional growth
• Analyse HR key metrics, develop continuous employee feedback mechanisms and use data to develop HR interventions and process improvements

Qualifications

• Bachelor’s degree with at least 10 years of HR experience
• Proven experience in supporting business units with a true blend of strategic and hands-on operational responsibilities
• A good team player, positive, people oriented and enjoys meeting and talking to people
• Ability to build strong relationships at all levels of the business and with good business acumen
• Previous experience in leading a project from scratch and driving to completion
• Confident with ambiguity and having an agile & flexible mindset
• Independent and a quick-learner with strong sense of responsibility and initiative
• Excellent interpersonal and verbal & written communication skills
• Demonstrated effective people and workload management skills
• Ability to actively listen and resolve conflict, as well as support, encourage, motivate and grow team members
• Strong understanding of Singapore's current employment laws & regulations (labour law, work visa relation regulations)

Our mission and where you fit in

At Employment Hero, we’re an ambitious group of people on a mission to make employment easier and more valuable for everyone. We’re revolutionising the way people work – are you down for the challenge? 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like 

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide. 

As our Sales Manager, you’ll be given the challenge of leading and growing an ambitious team of Account Executives in a relatively new market for us, South East Asia.  As part of our Sales Leadership Team, you’ll play a critical role in strategic decision-making, identifying actionable areas for improvement, and making efficiencies to our go-to-market strategy for Malaysia and Singapore.

We are seeking a data-driven, growth focused and ‘hands on’ player-coach who will help to achieve our company goals. More about your team: our Account Executives inspire their customers to leverage HR transformation through Employment Hero, and run the full sales cycle from demo through to close. You’ll spend your time managing and building an amazing team while developing strong revenue growth for yourself, your team and Employment Hero.

You’ll work hand in hand with the SDR Lead, Channel Sales Lead, Head of Marketing for SEA, as well as MD for the region.

Want to know more about working as part of the Employment Hero sales team? Have a look at this video: https://www.youtube.com/watch?v=elkXiSlEJjA

As our Sales Manager for South East Asia, you’ll be responsible for: 

• Executing our sales program that will ensure achievement of plan and net new revenue targets for each of your Account Executives
• Drive the performance of the team, ensuring individual and team sales targets are consistently exceeded and ensure full ownership and accountability of appropriate KPI’s
• Grow and lead - recruiting and retaining a high-performance and highly engaged sales team
• Train, develop and motivate sales team in skills, sales methodologies and activities, and product
• Work with your team to understand customer needs and requirements
• Create compelling, values based transformation opportunities that drive customer engagement
• Identify prospective markets and lead sources
• Assist with performing effective online demos to prospects when required
• Ensure team adoption and accurate use of Salesforce CRM and reinforce best practices to include compliance with governance, timely updates, and accurate reporting

Sales Planning

• Use knowledge of the market and competitors, identify and develop Employment Hero’s unique selling propositions and differentiators
• Work cross-functionally with marketing, other sales teams, and client services to develop strategies and execution plans to grow the pipeline
• Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales

Data & Reporting

• Ensure team adoption and accurate use of Salesforce CRM and reinforce best practices to include compliance with governance, timely updates, and accurate reporting
• Deliver consistent and accurate sales forecast reports utilising Salesforce
• Continuous tracking and optimising conversions, success and revising plans based on data
• Ensure team adoption and accurate use of Salesforce CRM and reinforce best practices to include compliance with governance, timely updates, and accurate reporting
• Ensure usage of all sales tools such as Linkedin Sales Navigator, Cognism, Lusha, Whatsapp for business, Chilli Piper and SPIFF

Innovation

• Seek solutions to current problems both internally, externally and within the market
• Introduce first to market ideas that have not been considered or implemented
• Disrupt the market, inventing new product features
• Capture customer ideas and requests for new product features and feed this back to the product team
• Monitor research and development of other organisations in our market to ensure Employment Hero develops solutions faster than our competitors
  

What will you bring 

• 6+ years’ experience in high volume B2B sales, with a minimum 3+ years’ experience leading B2B sales teams
• Training in sales techniques/methodologies preferred
• Understanding of the Human Resources and Payroll Industry (SaaS would also be beneficial)
• Experience selling to SMEs at scale
• A track record of over-achieving on team targets and strong experience of coaching and mentoring your team
• Problem solving and analytical thinking with a natural interest for all aspects of data, analysis, excel and charts
• Energetic, driven and results-focused personality
• Ability to multitask, prioritise, and manage time effectively
• Thrive in a fast-paced and dynamic environment
• Willing to challenge the status quo, innovate, and look for smarter ways of doing things
• Bachelor's degree (business or commerce related) preferable.
  

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero 

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

That doesn’t mean, though, that you’ll only ever see your team on the screen! We recognise the value of face-to-face connection, and organise local and global events throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 30+ heroes in Singapore and 800+ heroes globally - there’s always someone willing to lend a helping hand.

Plus you’ll get to enjoy a number of great perks, including: 

• WFH allowance: $500 SGD one time allowance
• Private Health Insurance: AIA Health Insurance
• Self, health, wealth and happiness programs
• Remote-first and flexible working arrangements
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Generous leave allowance:
• Annual leave: 20 days + Public Holidays
• Personal Medical leave: 14 days sick leave. 60 days hospitalisation leave, reduced by any sick leave days already taken
• Caregiver Leave: 2 days per calendar year
• Paid parental leave: 16 weeks salary for Primary Carers & 2 weeks salary for Secondary Carers
• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

Please submit your resume and cover letter detailing your experience. Our Talent team will be in touch with you to schedule a meeting should your experience match what we are looking for. 

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

We are searching for a talented Project Manager to join our Singapore studio.

...have you worked in the world's best agencies?

...do you have outstanding FMCG client management experience working with global brands?

...are you ready to level up?

If this sounds like you, we'd love to hear from you!

ABOUT US:

• 360+ strong global design agency

• 100% independent

• 25 years young

• 8 studios around the world

Bulletproof is a creative powerhouse run by creatives—a place where liked-minded individuals come together to deliver brilliant ideas. Truly independent, we pride ourselves on shunning convention and getting sh*t done; above all, we march to the beat of our own drum. You don’t need a degree to get a job at Bulletproof: we choose talent over title and seek people with energy, passion and soul.

As a team, we blur the lines between branding, content, digital, film, innovation and packaging; all the while bringing our clients the very best of the best.

At Bulletproof we have three core beliefs:

GREAT IDEAS CHANGE THE WORLD...

We believe in the power of design to influence human behaviour, affect change and pierce conventions.

PEOPLE MAKE THE DIFFERENCE...

That true collaborative spirit creates a compelling, infectious energy that delivers outstanding commercial results.

STAY NAÏVE…

We believe naivety keeps you relentlessly curious, open to possibilities and leads to purer, more interesting and uncharted solutions.

ABOUT THE ROLE:

Your main duties and responsibilities will include:

CLIENT SERVICING

• Plan of the project process, timings and scope of work
• Proposals and estimates
• Prepare weekly client account status reports
• Create and set-up decks using InDesign
• Agendas
• Contact reports
• Time plans
• Development briefs from creative to production
• Support pitch presentations and client presentations
• Coordinate and attend internal meetings including creative critiques, project reviews and briefings

CREATIVE

• Build unbreakable bonds with the creative team
• Champion the creative process
• Manage and plan effective and efficient workflow resourcing

PRODUCTION

• Finalisation and extension briefs
• Master artwork element briefs
• Digital artwork briefs including correct cutter guides and client approved copy
• Production briefs
• Ensure image rights or buy out rights are managed
• Work closely with the Creative Services Manager to ensure liaison, negotiation and briefing of third parties such as photographers, illustrators, hand lettering artists, mock up houses, printers, copywriters
• Arrange and attend photoshoots

COMMERCIALS

• Support of senior team in delivery of commercials
• Ensure all project stages are delivered on time and within budget
• Strong financial understanding
• Strong Flook understanding (Flook is our job costing software).
• Monthly budget reconciliations
• Weekly financial status reports
• Weekly billing reports
• Weekly invoicing
• Management of fees, costs and expenses

ADMINISTRATION

• Timesheets
• Filing of emails
• Filing of all client, brand and project related information on the server
• Archiving of emails
• Archiving of all client, brand and project related information on the server
• Brand asset management
• Collation of images

MANAGEMENT

• Managing the expectations of your senior team on a day to day basis
• Supporting the Singapore team on a day to day basis
• Identify problems and propose solutions
• In addition to the duties stated above you may be required to undertake further tasks as necessary to meet the demands of the business.

In addition to the duties stated above you may be required to undertake further tasks as necessary to meet the demands of the business.

BULLETPROOF

• A keen and can do attitude
• Outstanding client servicing skills
• Ability to forge strong relationships, through excellent interpersonal skills
• Exceptional attention to detail and communication skills, both written and verbal
• Ability to work in a fast paced environment
• Ability to work in a team
• Strength of support to team members

Competitive benefits package

The Marketing Practice is a full-service agency for the new, integrated era of B2B. We have about 400 B2B specialists globally, helping tech leaders create more sales today and better growth long term.

Our clients are some of the world’s biggest tech brands and fast-growth challenger firms. We work with them right across the funnel to deliver the type of growth that defines careers and wins awards. Our success comes from identifying, recruiting, and developing talented people like you.

What we are looking for:

An energetic and detail-oriented client focused leader to oversee media strategy for B2B client programs. The person will lead client and campaign media strategy whilst helping shape the relationships we build with customers and media vendors. If you’re results-driven, with a passion for digital marketing, please read on as this is a great opportunity for a talented Account Director to oversee media strategy, and help shape key relationships with some of the world's leading technology clients.

What you will do:

• You would lead the strategic direction and day-to-day operations of accounts, helping to develop plans and implement campaigns.
• Build and maintain strong relationships with all key client decision makers at both a senior and operational level, ensuring we are meeting their needs and developing capabilities to drive future growth.
• Have a strong knowledge of paid media solutions relevant for B2B and as part of your role, stay abreast of emerging marketing trends and solutions.
• You can plan, execute, optimize, and report on strategic digital media campaigns with an emphasis on paid media tactics (including direct vendor/partner executions, programmatic media, content syndication, etc.)
• Be comfortable providing strategic recommendations and insights from program inception to completion for digital media channels for our B2B clients

• At least 5 years of experience in managing clients, with sound knowledge of digital planning and buying/execution/optimization
• B2B client experience is a major plus!
• Familiarity with standard media planning and buying processes as well as industry relevant tools and trends.
• Proficient understanding of paid search, programmatic, and social tactics
• General understanding of how other less digital media tactics fit into an overall strategy (i.e. OTT, OOH, Audio, etc.)
• Demonstrates agility via multi-tasking – multiple clients, programs, strategies & team members
• Proven ability to synthesize data & results, identify trends & key findings, and fuel content strategies
• An influencer that can work well with various groups and levels of the organization
• Excellent written and oral communication skills, including editing others’ work and coaching others’ presentations

• Generous holiday allowance (Plentiful PTO).
• Shutdown between Christmas and New Year.
• Parental leave - 12 Weeks of Full Pay for Primary Carers and an additional 50% pay for 12 more weeks.
• Sick leave – 15 days annual allowance.
• We aim to give back. Our charitable foundation is helping eight girls in Cambodia go to school, and we often hold charity events.
• Growth opportunities. Three of our board members – including our CEO – joined us straight from education, as did many other senior staff. The sky’s the limit for good people here.
• Sustainable Future Giving. We want to help create a positive impact on our planet by donating to plant trees, tackling our impact, and helping to reduce emissions.

As an employee of The Marketing Practice, we expect you to remain up to date with information security training and policies, and the company policies set out in your contract. For management roles, this includes ensuring members of your team undertake relevant training and adhere to company policies.

Don’t meet every single requirement? Don’t count yourself out just yet. Studies have shown some individuals are less likely to apply for jobs unless they meet every single qualification. At The Marketing Practice, we are dedicated to building a diverse workplace based on merit, great work ethics, and character. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

• Manage end-to-end full cycle of recruitment process for the entire group and handle advertising, sourcing, screening, interview & selection and evaluation after interview.
• Prepare salary proposals for approval and extend offers to candidates.
• Prepare letter of offer for selected candidates.
• Responsible for recruitment of all open positions (perm / temp and contract)
• Job placements on various job portals and handle in-house workable ATS system.
• Liaising with hiring managers to understand business requirements.
• Partner with hiring manager to shortlist, arrange and conduct interviews.
• Develop and maintain a strong talent pipeline.
• Prepare and submit monthly management and other statutory report.
• Support HR Team in various projects across the Group.
• Any other ad hoc duties

• Degree / Diploma and Min 5 years experience in Talent Acquisition/ Recruitment in services industry
• Good hands-on experience in recruitment and have shown good track records
• Possess good organization skills, meticulous, resourceful and able to multi-task
• Possess excellent spoken and written communication skills

• 5 days work week - 8.30am to 5.45pm
• 14 & 16 Jalan Mesin - Macpherson
• Nearest MRT ; Tai Seng (10 to 15 mins walk from the MRT)
• (Bus Number to reach : 8, 62, 90, 151)

How to apply

Thank you for submitting your resume to Rentokil Initial.

We are currently reviewing resumes and will be contacting you soon if we find your resume suitable.

If you are not shortlisted, we encourage you to view our job postings regularly as new positions are posted frequently.

All applications will be treated with the strictest confidence

(By submitting any personal data or /resume to us, you are deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to us)

• Perm, West (Hybrid Work Arrangements)
• Experienced with leasing for flatted factories / data centers (B1/B2 industrial)
• Sound understanding of the industrial leasing industry with an extensive network of contacts.
• 5 years of relevant experiences in marketing and industrial leasing.

This position will be assisting to lead and manage the leasing team to maximise occupancy for the industrial properties within the company.

Job Description

• Formulating and implementing strategies to maximise rental and occupancy of the properties within the Company’s commercial portfolio.
• Securing new tenancies, identifying market segments and prospects, managing lease renewals with existing clients, and liaising with property agents.
• Conducting market research of competitors and market benchmarks of rentals and occupancy cost.
• Managing tenancy related issues, compiling occupancy and rental reports and other related lease management functions including but not limited to budgeting.
• Carrying out substantive business development work to secure new tenancies prospects; identify market segments and provide lease management support.
• Support Manager in preparing annual rental budget, rental forecast as well as monthly management reporting.

• Bachelor of Science in Real Estate, Property Management, Estate Management, Business, Marketing.
• 5 years of relevant experiences in marketing and leasing.
• Sound understanding of the real estate and industrial leasing industry with an extensive network of contacts.
• Strong presentation, negotiation and effective interpersonal skills.
• Candidates who are registered as Salespersons under the Estate Agents Act (EAA) or possess qualifications equivalent to Real Estate Salesperson (RES) examination will have added advantage.

Triton AI Pte Ltd

Registration Number: R1980724

EA: 21C0661

• Perm
• Attractive Bonus
• Medical Coverage
• Hybrid work arrangements

This is a role in the in-house client-dedicated Team in Keywords Singapore.  The Lead LPM role will support the client’s Localisation team and will work closely with the client’s tools, processes and personnel.

In this role, the Lead LPM will need to master file delivery management to support the client’s localisation and LQA requests.

The Lead LPM will manage the hand off and delivery of multiple localisation projects of different sizes, simultaneously within the timeframe agreed with the client.

Responsibilities:

Client Relationship:

• Work closely with the client’s localisation team on project specifications.
• Communicate regularly and professionally with the client’s localisation team.

Communication:

• Manage all communication channels on assigned projects.
• Ensure communication is clear and concise on project requirements to other Keywords offices and the client’s language providers and development teams.

Project Management:

• Work with the client’s localisation tool to organise tasks and deliveries.
• Hand off files to the client’s language providers, including Keywords.
• Monitor status and track delivery of projects.
• Seek solutions for issues that arise during projects and escalate risks as necessary.
• Propose improvements to process where applicable.

Teamwork:

• Work as part of in-house client-dedicated teams in Keywords.
• Build good working relationships with all client-dedicated team members in Keywords.
• Build working relationships and daily cooperation with the Keywords LPMs and Keywords Leads for Localisation and LQA.
• Build good working relationships with other Keywords offices, language providers and developers, working on the client’s localisation.
• Support the other LPMs and assist the Keywords Team Leads in daily operation.

Reporting:

• Conduct project presentations and compile daily, weekly and monthly and ad hoc reports as appropriate.
• Escalate any material issues that arise on a project to the LPMs and Team Manager and agree how to manage and communicate these with the client.
• Participate in regular internal and client meetings.
• Participate in business reviews with both internal and external stake holders.

Personal development:

• Take responsibility for personal learning and training needs.

• Only open for Singaporeans
• Degree / Diploma in Business, Translation, Computer Science or Games Development
• Minimum 3 years’ experience in Games Localisation or LQA
• Must be motivated and a team player
• Excellent written, verbal and interpersonal communication skills in English and Chinese
• Excellent knowledge of PC and MS Office products is essential
• Excellent coordination skills
• Flexible towards working hours
• Ability to cope under pressure and to work to tight deadlines
• Ability to work with remote teams
• In depth knowledge of MOBA games
• Knowledge of memoQ
• Knowledge of an additional language an advantage
• Knowledge of MT an advantage

Additional:

• This is a 1-year contract (renewable & convertible to permanent) position.
• Working Location: Lavender MRT
• Working Hours: Monday to Fridays, 10am to 7pm

Employee Benefits:

• 18 Days of Paid Annual Leave Entitlement
• Family Care Leave
• Enhanced Sick Leave
• Training Opportunity
• Flexi Benefits
• Employee Share Purchase Plan
• Comprehensive Medical Insurance Coverage inclusive of Dental
• Attractive Welcome Pack for New Hire

• EAP - Employee Assistance Program that assists employees with personal problems and/or work-related problems that may impact their work, health, mental and emotional wellbeing.

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.

PERSONAL DATA PROTECTION POLICY

Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy.

https://www.keywordsstudios.com/privacy-policy/

NTU’s Student Affairs Office seeks to achieve its mission of collaborating and co-creating a meaningful and enriching student life experience with its partners by: 

• promoting students’ personal growth through co-curricular learning arising from student-led activities, leadership development initiatives, residential hall programmes, inclusion and integration efforts, community engagement initiatives and sports.

• facilitating meaningful engagement among key stakeholders within and outside of the NTU community.

Responsibilities

• Engagement and professional development of SM2 bridging students, ASEAN and Science & Engineering scholars to empower their successful transition and integration into NTU and Singapore.

• Student support and case management

  i. Work with School Care Managers and other NTU administrative departments, to identify and provide relevant support services to international students, both academic and non-academic.

  ii. Plan and organise training and activities for students, to help them better integrate academically and socially.

• University-wide integration efforts
  i. Lead the strategic planning and implementation of programmes and initiatives that inculcate the importance of diversity and integration.
  ii. Support the development and implementation of policies and practices which enhance integration within NTU.
  iii. Promotion and adoption of integrative practices within the NTU community.
  iv. Collaborate with and provide advice to student leaders/advocates, as well as faculty and staff, to educate and raise awareness on integrative practices. 

• Support the oversight of data collection and analysis, necessary for reports to regulators and NTU senior management.

Requirements:

• Bachelor’s degree in any related field from a recognised University.

• At least 6 years of relevant experience which involves considerable interaction with students or youth.

• Experience in the tertiary education sector will be advantageous.

• Good working knowledge on the transition and integration of international students in higher education.

• Sensitive to and empathetic towards the transition and integration challenges faced by international students.

• Strategic, critical, and lateral thinking skills.

• Ability to adapt effectively in a complex and constantly changing environment.

• Communication, negotiation and influencing skills (written and verbal).

• Ability to work collaboratively with university students and colleagues from different cultural and disciplinary backgrounds.

• Strong drive to initiate, plan, implement and deliver integration initiatives on time and on target.

• Proficient in all Microsoft Office application software.

The Singapore Centre for Environmental Life Sciences Engineering (SCELSE) is a unique interdisciplinary Research Centre of Excellence (RCE), funded by National Research Foundation, Ministry of Education, Nanyang Technological University (NTU) and National University of Singapore (NUS). Hosted by NTU in partnership with NUS, SCELSE is linking new insights from the life sciences with expertise from emerging technologies in engineering and natural sciences to understand, harness and control microbial biofilm communities and microbiomes. This is enabled through its strengths in analysis of complex microbiomes, using advanced computational biology and cutting-edge facilities in genome sequencing, bio-imaging and bioreactor processes.

SCELSE is seeking to hire a Manager, Business Data Operations Management provide day-to-day facilities management and the data centre in SCELSE through ongoing end-user support as well as monitoring of HPC resources, including its 13,000 plus core compute servers and over 4 PB of high-capacity storage. The Business Data Operations manager is also responsible for the yearly performed external audit, as well as the key contact person for the SCELSE NSCC (National Super Computing Center) partnership.

In addition, the role will additionally ensure smooth operation of the SCELSE HPC through infrastructure planning, facilities budgeting, and regular review of physical and logical security of the SCELSE HPC with continued partnership with NTU-HPCC and NTU-CITS.

The role will provide direct support for the SCELSE-Sequencing Facility to meet the needs of their high-throughput sequencing machines, including integration of new lab machines, set-up and troubleshooting of network communications and maintenance and implementation of data processing workflows as necessary.

Responsibilities

• Manage the data centre and facility that encompass SCELSE-HPC compute hardware, ultra-low latency network, job scheduler, and high-performance storage
• Ensure smooth operations of SCELSE’s High Performance Computing between dual data centers (on-premises and hosted NTU site) including regular checks of environmental controls in line with ODFM and CITS safety and security measures; serve as primary contact point for all HPC facilities-related issues
• Conduct infrastructure planning including future upgrades to hardware, firmware, and software, of compute, high-capacity storage, and all accessory servers
• Regular planning for scheduled maintenance and capacity management in line with established Service Level Agreement (SLA) between vendors
• Manage all purchasing and procurement for SCELSE-HPC including annual 5-year budget review and planning
• Assets life-cycle management including annual hardware audit and appropriate decommissioning
• Preparation of quarterly, annual reports as requested by SCELSE-Finance and Procurement
• Oversee the security management and administration by adhering NTU base level security policies when deploying systems and that security vulnerabilities are resolved in a timely manner
• Participate in annual IT auditing and security exercises and review yearly on all SCELSE-HPC facility security protocol and policies handbook(s)
• Provide technical support to SCELSE-HPC science research community and to sequencing facility for support of instruments for connection to shared network drives and storage, including liaising with SCELSE-Sequencing Facility Head(s) and appropriate vendors
• Performance tuning, profiling and optimization for libraries, open source and commercial applications
• Data integration and pipeline and services 
• Support researchers in depositing data in public data repository as fit for their publication or grant needs
• Process-flow re-engineering for scientific applications and necessary benchmarking
• Managing of appropriate data access controls and user level sharing
• Ensure proper integration of all new sequencers and lab machines to the facility’s network and storage, including integration to automated processing pipeline(s)
• Assistance with transferring and sharing completed sequencing results and project data

Requirements

• Recognized Master’s Degree in Computer Engineering, Sciences or equivalent. Bachelor degree with relevant 10+ years working experiences with Linux and Open-Source Software will be considered
• At least 10 years of good working experience in HPC, including administration of a production cluster environment
• Experience in parallel programming and providing support for parallel high computing applications and high-performance parallel file system
• Has experience working with PBS Professional Scheduler or Slurm Workload Manager, as well as complex private, internal, and DMZ networks
• Experience in Linux/UNIX and open-source software stack in a multi-vendor environment, with the installation and management in a Linux-based HPC environment
• Experience in common scripting and programming languages and ANSI/GNU C, Python, Perl, or others
• Experience in scientific/engineering packages such as in life science, visualization, modelling and other areas in science and engineering is preferred
• Project management experience with demonstrated ability to lead planning meetings, ensuring design and solution reviews take place
• Good knowledge of working with both analyzing and transfer of large datasets, including ACL, data integrity, and transfer security
• Familiar with genome sequencing a plus
• Experience with relational databases, application development, and/or virtual machines, a plus
• Good self-motivated team player
• Strong analytical and problem-solving skills
• Good planning, organizational and time management skills
• Good interpersonal and communication skills - is able to interact with faculty members and researchers
• Meticulous and keen eye for details for numbers and procedures and reports

To find out more about SCELSE, visit us on Facebook, Instagram, LinkedIn, Twitter and our website: http://scelse.sg.

The Manager is a leadership position overseeing the activities of a specified Work-study Degree Programme (WSDeg Prog) where the incumbent contributes both as an individual contributor and to oversee a small team.

The team is responsible to ensure that internship opportunities are aligned to NTU’s learning outcome; and students can benefit from the learning experience to become more job ready.

Responsibilities

Programme and Facilitation Management (OJT)

• Design, develop and provide WSDeg Prog within respective responsible school programme area in collaboration with the relevant stakeholders; and in accordance to NTU curriculum development guidelines.
• Facilitate between industry partners and NTU faculties to constantly review the WSDeg Prog curriculum (incl related academic curriculum).
• Responsible for all aspects of WSDeg Prog according to assigned college and/or schools.
• Manage end-to-end WSDeg Prog processes up to completion of the essential assessment process.
• Collaborate with OJT employers to develop required On-the-Job Training (OJT) Training Plan in respect to the OJT designated job roles; and to facilitate its application to respective student.
• Provide consultation and coaching support to students who need help in overcome OJT challenges and to facilitate remedial actions with relevant stakeholders with concurrence.

Business Development & Stakeholders Management

• Develop and make plans to look for new OJT opportunities from current and new employers to recruit NTU students.
• Engage current and potential employers (and any relevant stakeholders) to garner relevant OJT opportunities.
• Collaborate with Team Lead to plan and develop suitable WSDeg Prog initiatives with respective schools to reinforce workplace experiential learning; and help in organizing the team to realize the agreed plan.

• Bachelor’s degree in any field from a recognized University.
• At least 4 to 6 years working experiences with exposure in team management role, internship/training management and service delivery experience preferably in tertiary education, adult education sectors and/or government agencies environment.
• Successful track record in the management of internships/ cooperative education/ work-study degree programme/ workplace learning/ performance enhancement or adult education.
• Familiar with adult learning pedagogy and practices of OJT.
• Able to provide career coaching support and consultation to students on their career goals, career aspiration, career development, career preparation and job search etc.
• Have some knowledge of industrial sectoral employment landscape and SkillsFuture Skills Framework.
• Candidate with qualifications in Career Facilitation Programme (CFP) and/or WSQ Advanced Certificate in Learning & Facilitation (ACLP) will have added advantages.
• A proficient written and oral communicator.
• Have an eye for detail.

We are looking for a Manager, Graduate to join our Academic team, to oversee and manage the operations of the graduate programmes.

Responsibilities:

• Ensure delivery of high-quality services and operational efficiency across all graduate programmes

• Oversee the planning, execution and management of administrative and logistic operations for experiential learning courses conducted overseas in a timely and cost-effective manner (if any).

• Oversee the annual budget submissions and ensure effective tracking and monitoring of the allocated budgets for all graduate programmes.

• Work closely with the Assistant Chair/Associate Chair and Assistant Director to develop, implement and review administrative and student support systems, increase the quality of the programmes and student satisfaction.

• Ensure that staff (if any) within the graduate team are familiar with NTU policies on academic and student matters and ensure consistency in administering such processes across all the graduate programmes.

• Oversee teaching assignment submission, management of timetabling, and exam matters for all graduate programmes.

• Coordinate and collate data or reports on graduate programmes as required for school, College or NTU departments.

• Maintain rapport with both internal (i.e., Programme Directors, faculty and part-timers teaching in the programme, Office of Admissions, Office of Academic Services, Office of Finance, Graduate College etc) and external stakeholders (e.g. students, alumni, external organisations, vendors).

• Serve as the key point of contact for postgraduate coursework students, providing essential support and guidance on all programme-related matters

• Ensure efficient administration of Student Recruitment, Student Admission/matriculation procedures, and the GE teaching schedule while assisting faculty and students in completing the diverse academic-related processes in compliance with the NTU policies and guidelines.

• Provide support and liaise with faculty/other schools/external professors on programme mentorship/in supervisory role for MA and PhD thesis processing, evaluation, and submission processes.

• Provide administrative support for engaging part-time teaching staff.

• Manage facilities booking for teaching purposes

• School liaison with NTU’s Office of Global Education and Mobility (OGEM) on students’ exchange matters.

• Other administrative support assigned by the School.

Requirements:

• Recognised degree in any discipline with a minimum 5 years of relevant experience, preferably in an academic administrative role in a tertiary institution.

• Ability to manage multiple stakeholders and deliver with quality and timelines.

• Strong people management and leadership skills.

• Excellent interpersonal and communication skills, both verbal and written.

• Meticulous with an eye for details.

• Proactive and has a service oriented mindset.

• Proficient in MS Office applications.

Graduate College at NTU is committed to high quality postgraduate programmes (by research and coursework) in addressing the needs of rapid changing environment of research development and education.  We recognize that the success of significant research endeavours and outcomes can be largely attributed to the dedicated efforts of outstanding postgraduate students under the experienced guidance of faculty members. We provide stewardship to postgraduate students during their academic journey in pursuance of their higher aspirations, realizing NTU’s goals in securing its position as a global university of excellence. This is in line with the university’s commitment to the training and development of quality research manpower and graduate programmes that would better augment the changing needs of future technological and economic drivers in an increasingly complex, global arena for Singapore’s benefit.

This role is to support Associate Dean (Research Programme) to manage Interdisciplinary Collaboration Core (ICC) courses for Research Students as follows:

• Plan and organize ICC courses, workshop/seminars and activities

• Plan class timetabling, including booking of class venues

• Work with Colleges/Schools and course instructors (internal/external) on arrangement of class allocation and teaching assignments

• Point of contact and support to students and schools on all matters related to ICC courses, including liaising with other relevant offices

• Handle and manage ICC courses registration and to arrange students from various disciplines in every ICC class

• Monitor class attendances

• Handle students’ results including arrangement of meeting for Board of Examiners to finalise students’ results

• Manage all payments to course instructors

• Manage any other administrative matters related to ICC courses

Requirements

• A recognized university degree (in any discipline)

• At least 2 years of relevant working experience preferably in the tertiary education sector

• Excellent planning and organization skills

• Possess good communication and writing skills

• Proficient in most Microsoft Office application software

• People-oriented and a team player

The Office of Academic Services (OAS) plays a key role in advancing the University’s educational goals through implementing and administering the academic policies established by the University’s academic body. OAS provides academic services for students from the time of their matriculation to their graduation and are committed to integrity, strong governance, and high standards of professionalism in our work to establish success for all NTU students.

Being part of a team that manages students’ assessment, progression and award, the key responsibilities of the role are as follows:

Responsibilities

• Custodian for assessment/result records for undergraduate students.

• Coordinate within the office and with Schools/Colleges/Institutions to ensure timely and accurate capture of records arising from various activities according to timelines and guidelines set, as well as in compliance with policies and procedures.

• Manage the examination system and mark entry system, and processes for undergraduate students.

• Oversee the setup of relevant database for mark entry and marks processing, where students’ progress and performance are determined and captured at the end of every semester.

• Provide advice to the Schools/Colleges/Institutions for special cases in compliance with policies and procedures, and ensure appropriate approvals are obtained for exceptional cases.

• Manage the release of exam results, academic termination and related appeals, to ensure students receive their results according to the scheduled timeline and all appeals are properly handled.

• Prepare examination statistics for reporting to the University management.

• Supports data requests and gatekeeping, so as to ensure compliance with NTU student personal data protection and the Personal Data Protection Act (PDPA).

• Work with system developers to ensure process and system readiness for new initiatives, updates of curriculum, process enhancement and automation.

• Spearhead/Participate in cross-team projects within OAS and be a change agent in fostering the collaborative culture in OAS.

Requirements

• Bachelor’s degree from a recognized university.

• Minimum 3-5 years of supervisory experience, preferably in academic services in the tertiary education sector.

• Proficient in office IT applications and Microsoft Office suite of application.

• Working knowledge of SQL will be an added advantage.

• Experience and exposure to Robotic Process Automation (RPA) will be an added advantage.

• Analytical experience with data and information.

• Experience in database and process management.

• Good communication skills, able to express ideas clearly and concisely (written and verbal).

• Good interpersonal skills, able to collaborate and engage with people at different levels of the organization.

• Able to multi-task and work under pressure.

• Meticulous and organized.

• A strong team player with the ability to work independently.

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Creativity for All

Adobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted us #2 on the 2023 Singapore Best Workplaces™.

We’re proud to offer market leading employee benefits designed to suit you and your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, parental leave, access to our Employee Stock Purchase Program and programs designed to help you continue to build your career.

We know that people are the differentiator in our business, and that's why we want to meet you.

A bit more about you

The role is for an experienced leader that can develop a scalable strategy and coaching model to ensure the growth and retention of the Solution Led business in Adobe. This role is critical to the retention, growth and value acceleration for customers that are existing Adobe partners. In this role, you will be a critical part of our organization with a mission to retain, grow and accelerate value for Adobe Digital Experience customers.

You will build and lead a team focused on ensuring our solutions are delivering value to our customers, including leading to retention of their business and opportunities to expand our relationship further as well as make them referenceable.

You are also someone who is eager to learn, but also contribute to and help drive projects that benefit the larger Digital Experience community here at Adobe.

What you'll do:

• Lead a team of Solution Account Managers and Retention Specialists to understand and deliver best in class adoption, use case expansion and meaningful value across the region and to foster a results-driven team culture.

• Collaborate and align with cross-functional ecosystem in Adobe to Develop customer centric regional strategy to ensure scalable impact that increases adoption and expansion of Adobe DX solutions into the customer base.

• Take ownership of the renewals & retention business proactively, to enhance overall customer experience & to limit surprises.

• Achieve ambitious renewals & retention quotas collaboratively with internal teams & external stakeholders, consistently meeting or exceeding targets.

• Develop, plan, and execute on strategies to achieve expansions in customers that deliver incremental value to their organizations.

• Provide subject matter expertise on Digital Experience and become a trusted advisor to Adobe's customers.

What you'll have

• Demonstrable people management experience including building, leading, and managing a team within a technology organization or function.

• Proven experience driving customer retention and growth initiatives, achieving high retention rates and strong upsell results, with customer satisfaction in a post-sale environment.

• Strong interpersonal skills and desire to work in a dynamic and fast-paced environment.

• Ability to work autonomously, be self-motivated, and motivate others with strong team leadership.

• Highly articulate with a consultative approach to business problems.

• Proven effectiveness managing an account portfolio of large, complex, and strategic accounts at a senior level.

• Building and maintaining relationships at most senior levels with assigned accounts and becoming a trusted advisor.

Adobe for All

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.

Take the plunge and jump in

Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive Creativity for All together.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

Primary Function of Position:

The Senior Manager, Digital Product Portfolio Marketing, Asia is responsible for leading regional marketing strategy development and execution for our Intraoperative Digital Product Portfolio in five markets (Japan, Korea, China, Taiwan, and India). Core job responsibilities include leading go-to-market planning, market research, insights generation, and marketing execution in close collaboration with Corporate, Regional, and Market teams to drive Intraoperative Digital Product Portfolio readiness, launch, adoption, utilization, and customer satisfaction. As a key Asia leader for our Digital Product Portfolio, this individual will be responsible for understanding the needs of our customers and working closely with cross-functional teams to build and execute growth strategies and plans that meet the unique needs and requirements across the region.   

Roles and Responsibilities:

• Support creating and aligning Intraoperative Digital Product Portfolio and marketing visions with sales and marketing stakeholders to launch Digital Products and accelerate their adoption.
• Collaborate with Asia Regional Clinical, Hospital, and Platform portfolio teams to ensure coherent and integrated visions and marketing strategies and tactics for Asia.
• Collaborate with Corporate, Regional, and Market partners to build localized product launch strategies and plans for the Intraoperative Digital Product Portfolio in Asia.
• Ensure consistent planning process regionally with authentic product positioning, value messaging, and local commercial execution. Conduct post-launch analysis with Market teams to track execution effectiveness and make necessary adjustments to achieve goals.
• Identify, establish, and promote best practices to improve sales and marketing competencies for the Digital Product Portfolio across the Region.
• Identify gaps in marketing toolkits for the Asia region and drive development or customization of new Digital Product Portfolio collateral and tools where necessary.
• Collect feedback from tradeshows, market research, customer interviews, focus groups, and KOL case observations related to the Digital Product Portfolio. Generate regionally specific insights for existing (post-market) and upcoming (pre-market) Digital products in the pipeline.
• Develop in-Market or in-Region business justification for the launch of new Digital products.
• Develop productive relationships with Regional KOLs and leverage them in their respective Markets and internationally to showcase our Intraoperative Digital Product Portfolio.
• Support Global Product Management to help address product quality issues and help manage EOL plans as they arise. 

The Service Manager provides leadership and oversight of the Service Department. They also work closely with the Country Manager and Sales team to promote and grow RSS market share, sales and profitability. The candidate has management responsibility for the back-office operations staff, workshop facilities and Field Service Engineers.

• Rotork Site Service (RSS) Financial responsibility inclusive of reporting accuracy, forecasting, utilization, profit and loss, and business planning
• Achievement of budgeted / forecasted growth targets
• Promote a solutions-oriented mindset (beyond product) throughout Rotork and with clients, and expand on current capabilities to deliver valued services which will differentiate RSS from the competition. i.e. any brand repair, network integration, subcontracting, asset management, etc
• Develop subordinates for current and future RSS needs and to support the development beyond the current skillset
• Lead, manage and motivate the team through performance reviews, to ensure maximum accuracy, efficiency and utility within the territory
• Manage projects within the Service Department, including the workshop and retrofit areas, using the Company’s processes and procedures to meet turnover, cost, profit and agreed budget goals
• Function as an integral part of the site management team reporting into the Country Manager
• Work to develop improved methodology, processes and shared best practices
• Ensure that departmental resources are properly planned and coordinated and that customer needs are met as time and cost effectively as possible. This includes ensuring the timely arrival of materials required to perform service work
• Drives utilization to meet corporate expectations while controlling overtime
• Ensures sales opportunities are handled timely and properly to assist the sales team in order conversion for project or day-to-day service work
• Utilizes local and corporate KPIs and metrics to drive performance and meet the goals
• Performs initial reviews of customer service contracts, master service agreements, etc. for compliance with our terms and conditions
• Ensures that the service team comply with all Rotork health and safety policies and procedures together with the applicable legislation in addition to the adherence to health and safety policies and procedures applicable at customer sites
   

Job Purpose:

• The SSM is the main interface between the Company's Customers and Suppliers including the end customer of the Partner. BDM is responsible for business expansion & execution of the suppliers' strategy. The SSM is responsible for the complete sales cycle with an aim to maximizing revenue, Net Gross Profits and Customer satisfaction by developing deep relationships with key people in the supplier organization, partners and end customers. Will be responsible for handling suppliers independently clearly focusing on delivery top-class value-added services.

Responsibilities:

• Create, Develop and implement supplier and vendor specific initiatives
• Channel Partner and Vendor engagement
• Execution - Credit management, Order processing, AR Collections
• Operational excellence - pipeline management, forecasting and inventory management

Knowledge, Skills and Experience:

• >8 to 10 Years of relevant work experience is required.​

Education and Certification:

Required Education:

Preferred Education:

Working Conditions:

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

Role Summary

GVRN (“Govern”) is an automated back office solution for web3 organisations. We help founders with everything from incorporation, accounting and fundraising to the decentralisation phase of the organisation such as token generation events, setting up of a DAO and ongoing governance. In this role you will be responsible for business development, sourcing new leads, onboarding and managing B2B customer relationships.

What you can expect to work on:

• Lead sales strategy and execution for all clients
• Develop market and competitive assessments to identify and drive new opportunities
• Develop new relationships with sales multipliers (eg. VC funds and accelerators)
• Build processes for top-down reachout, onboarding, activation, and expansion
• Support management in preparing sales forecasts and KPI reporting for use in organisational planning, financial forecasting, budget setting and strategic planning
• Assess the needs of our clients and gather feedback to improve upon existing products/services
• Work collaboratively across teams - including Engineering, Product and Marketing
• Eventually manage, inspire, and motivate a client-facing and high-performing team as the company scales

Skills and Qualifications:

• 2+ years of relevant experience gained in a B2B sales role targeting startups 
• Outstanding presentation and communication skills
• Excellent problem-solving and analytical skills 
• Strong focus on operational excellence and able to build processes from scratch
• Passionate about web3

Team Summary

The Client Incentive Operations (CIO) team manages incentive contracts with financial institutions and clients by assessing the appropriate accounting treatment, monitoring contract performance and making payouts as per contractual obligations.

What a Finance Manager does at Visa:

The Finance Manager, Client Incentive Operations, reports to the Senior Director and will serve as a key member of the Client Incentive Operations team.  This role will take a lead in the cluster and will partner closely with the Finance Business Partner to provide greater value to Sales and other stakeholders.

Contract Administration

• Review of contractual obligations and commitments for complex incentive contracts and build such computations into the incentive computation system
• Review of contractual payments in accordance with the terms of contracts
• Provide guidance to stakeholders on complex deal structure
• Act as an approver role for incentive adjustments and payments
• Ensure compliance with Visa’s accounting policy, US GAAP and SOX controls and timely and accurate accounting and reporting
• Champion the creation and maintenance of high standards of financial discipline and accountability within the geography
• Responsible for assigned reports or deliverables.
• Own performance metrics and drive efficiencies through automation and improvement of business processes

Business / Team Engagement

• Effectively translate technical accounting treatment and financial analysis to stakeholders to ensure full understanding of contractual language
• Partner closely with Finance Business Partners to provide support to all stakeholders in the cluster
• Collaborate with Sales, Finance Business Partners, Client Contract Management, Legal and other stakeholders as needed on contract structuring
• Foster a collaborative team environment and provide effective coaching and mentoring to more junior team members

Project Management

• Drive process improvements and streamlining projects and initiatives
• Spearhead ad hoc projects to further improve the overall performance of the team and processes

Why this is important to Visa

Client Incentives are a strategic leaver used to win and maintain Visa revenues.  They also form a material component of our Revenue and Balance Sheet.  Efficient and effective processes and systems are key to delivering this strategy and meeting our SEC reporting requirements. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.