Casterly Pte Ltd

We are an Information Technology Asset Disposition company (ITAD) headquartered in Singapore with various facilities across Asia. As we are R2V3, ISO 9001, 14001, 27001 and 45001 certified, we are seeking an experienced QHSE manager to handle our external audit by our customers and regulatory bodies.

In this role, you will be responsible for all aspects of QHSE as well as handling external audits. As our external audits happen in other facilities of ours across Asia, candidate must be prepared to travel as well.

Roles and Responsibilities:

• Primary role is to handle external audits by ISO and our customers.
• Follow up on corrective action plan on non adherence/compliance of existing procedures.
• Identify and investigate quality control issues, recommend solutions to improve the quality of services, processes, and implement risk mitigation strategies
• Manage feedback, complaints, and incident or accident investigations
• Liaise with ESG and other relevant government entities on grant support applications and claims
• Attend to any other related QHSE matters as requested by management

Requirements:

• Bachelor’s Degree in Quality Control or relevant disciplines (Engineering, Manufacturing, etc.)
• Minimum of 5 years of professional experience in a Quality Control, Quality Assurance or QHSE role
• Strong knowledge of local and international quality control methodologies and best practices, including ISO management systems and relevant frameworks. R2V3 would be a bonus.
• Excellent written and oral communication, leadership, supervision and problem-solving skills
• Strong attention to detail and a commitment to producing high-quality work
• Ability to multitask effectively, work independently and in teams
• Proficient in Microsoft Office Suite
• Accreditation of QHSE internal auditor certification will be a plus

• Identify and pursue potential customers or clients through various sales channels, such as cold calling, networking, and referrals.
• Develop and nurture strong relationships with existing and prospective clients to understand their needs, preferences, and pain points.
• Deliver compelling product and service presentations to showcase their value and address client questions head-on.
• Negotiate terms, pricing, and contracts with clients to secure deals while maintaining profitability for the company.
• Convert leads into sales by resolving client concerns and guiding them through the purchasing process.
• Provide ongoing support to existing clients while ensuring their satisfaction and fostering long-term relationships.
• Stay current on industry trends, competitor activities, and customer feedback to identify new opportunities for improvement.
• Set and track sales goals and implement strategies for driving growth.
• Maintain sales records and provide quarterly sales reports.
• Work closely with cross-functional teams in marketing, product development, and customer service to align efforts, leverage resources, and maximize sales opportunities.

Responsibilities and Tasks

STRATEGIC PROGRAM/PROJECT MANAGEMENT

• Understand short-term and long-term goals within OCT and the Network, and how they relate to company goals. Assist in driving program and project goals across the Network using common methods and metrics. Prioritize and align Program project portfolios with network goals, program metric targets, and across departments and sites
• Recruit required SME and appropriate team members for each project utilizing the portfolio process where required
• Drive accountability through clear communication, informal feedback, effective project management and appropriate use of metrics
• Be responsible for partnering in the identification of opportunities for improvement in key performance indicators, leading teams in the innovation of solutions to achieve success
• Lead global, cross-functional initiatives or enabling projects that support OCT and Company objectives
• Works with Program and Speed Execution Alignment Team (SEAL) Manager to clarify and drive project objectives to deliver the project value to the Program
• Work with peers and functional managers to agree on a common direction for global initiatives and strategic projects
• Develops metrics for benchmarking project performance. Identify and share BKM’s for program and project success
• Mentor worldwide project managers and provide assistance as needed to enable success
• Drive continuous improvement of OPMO, Network, and Micron portfolio, program, and project methodologies and processes

TACTICAL PROJECT LEADERSHIP

• Clearly outline project goals for each employee or department and how they impact or support Fab Leadership Team (FLT) or Corporate Initiatives
• Facilitate the definition of project missions, objectives, key tasks, as well as time and financial resource requirements. Provide yourself as a “conduit” between the Micron Manufacturing facilities and cross functional projects as required
• Work with project members to establish aggressive but achievable goals
• Develop benchmarks and frameworks to monitor project progress, risks, and change; and take corrective or proactive steps when necessary
• Work with the Fabs, PMO office, and the Central team to define, develop and maintain systems that allow for program and project success
• Understand and communicate to appropriate Micron members the project status, risks, change requests and requirements for completion
• Act as an advocate for business process improvements; and engineer solutions for business problems related to the project while meeting objectives

COMMUNICATION

• Maintain a strong and open relationship with peer group and appropriate managers in other functional areas. Communicate and respond to issues in a timely manner
• Demonstrates ability to give effective presentations to both small and large groups on project updates and new initiative proposals
• Periodically follows up with management team to ensure area goals are being met and get assistance in the removal of any obstacles that are preventing their completion. Uses all available resources to manage the successful completion of goals (including resources outside of the area)
• Ensure members have well documented update on area issues and projects update on a regular basis
• Provide updates both internal to the group, as well as all Fabs. Updates should show progress against the timelines
• Schedule meetings as required with your peer groups and update on areas performance, changes in Management decisions
• Develop external relationships to achieve new ideas and procedures to keep pace with Industry standards and methods
• Demonstrate cultural sensitivity - Show respect for different cultures and languages; learn to pronounce names correctly; speak English slowly and clearly when interacting with non-native English speakers; invite feedback to ensure others understand
• Use conference call etiquette and enforce it during all meetings

TRAINING & DEVELOPMENT

• As new business processes are developed ensure training is provided and work with the training group to assist in development of training materials as required
• Develop clear successors within your group and coach/mentor to develop skills needed as a successor
• Work with Network Partners to ensure training needs are met.

SAFETY

• Maintain safe working environment!

Requirements :

Education

• Bachelor's Degree in Electrical Engineering/ Industrial Engineering/Operations Management/ Project or Program Management/ related field of study

Experience

Preferred

• PMP certification is a plus!
• Agile Scrum Master

Workplace

Travel Required?

• Yes

About Micron

As the leader in innovative memory solutions, Micron is helping the world make sense of data by delivering technology that is transforming how the world uses information. Through our global brands — Micron, Crucial and Ballistix — we offer the industry’s broadest portfolio. We are the only company manufacturing today’s

Job Duties

• Manage the entire product line life cycle, from strategic planning to tactical activities.
• Support product positioning and customer demand, and guide product development from conception to launch.
• Evaluate product functionalities and performance and propose enhancements to products based on market feedback.
• Research and analyse potential partner relationships for the product and generate ideas to grow market share, improve customer experience and drive growth.
• Drive market research studies to explore new technology and oversee development of business proposals for new opportunities.

Requirements

• At least a Bachelor’s degree in any of these faculties: o Computer Science o Information Technology o Programming & Systems Analysis o Science (Computer Studies)
• Minimum total three years’ work experience in at least one of these job titles: Digital product manager.

Quality Assurance Manager

Job Responsibilities:

Quality Assurance

· Establishment, Maintenance and Continuous Improvement of Company’s Quality Management System (QMS), Class Approvals (Marine) and Regulatory Requirements (Part 145).

· Plan, organise and take lead to drive Quality initiatives and promote quality culture within the company.

· Maintaining and continually improving quality performance, to meet the maintained or all Divisions.

· Perform all essential audits and inspecting internally and/or by third party or client as and when required.

· Establishment, implementation and co-ordination of the audit & approval program, reporting of audit outcomes and ensuring follow up of corrective actions.

· Assist department to follow up on root cause analysis and creation of appropriate action plan to prevent recurrence of issues, by providing training and guidance to the team whenever required.

· Conduct incident investigation and prepare concise investigation reports with in accordance to the regulatory requirement.

· Training and development of employees with respect to QMS and its related processes, quality principles, tools and techniques etc.

· Ensure all licensing at Singapore site and products/services are managed for new applications and renewals.

· Budget allocation and control of costs for QMS related projects; resource management; training; third party audit and Certification costs; and professional subscription costs.

• Effectively implements quality procedures for all allocated sites, in line with legislation, regulatory and guidelines. Documents and maintains the register of quality approvals, procedures and accreditations for allocated sites / geographies.

• Communicates to all allocated sites quality procedures, ensuring all relevant regional colleagues are aware of their responsibilities in supporting / upholding Quality Assurance processes.

• Manages operational, technical, health, safety and environmental audits in line with the audit calendar

• Participates in quality, non-conformance and complaint investigations, ensuring findings are documented, reported and escalated appropriately. Monitors and follows up on supplier CAPA and improvement actions

• Contributes to statistical analyses on which to base recommendations for improvement

• Advises business leaders and senior managers of compliance issues or matters requiring supplier quality development or improvement

• Any ad-hoc duties or projects as assigned.

Skills

• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

• Gains the confidence and trust of others through honesty, integrity, and authenticity

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences

• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement

• Anticipates and balances the needs of multiple stakeholders

• Uses compelling arguments to gain the support and commitment of others

• Interprets and applies key financial indicators to make better business decisions.

• Plans and prioritises work to meet commitments aligned with goals.

• Operates effectively, even when things are not certain, or the way forward is not clear

• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement

• Builds partnerships and works collaboratively with others to meet shared objectives

Job Requirements:

· Degree in Engineering or Quality Assurance or equivalent with at least 5 years of relevant managerial experience in marine, aviation or related Industry.

· Certified ISO9001:2015 internal/lead auditor qualification.

· Successful completion of the CAAS M10/L11/L12 Examination.

· Able to interpret CMM, in particular IPL (illustrated part listing) and special equipment and tooling listing will have added advantage.

· Preferably have experience in liaising with OEM for capability expansion.

· Certification or experience in Lean, Kaizen and 5S or familiar with common quality tools and techniques.

· Knowledge of relevant standards, and the ability to become conversant with the rules and regulations relating to the quality systems specific to the marine, defence and aviation industries;

· Experience in practical administration, maintenance and development of Quality Management Systems.

· Knowledge of the practical implementation and development of Continuous Improvement and Lean or other similar methodology in a manufacturing, engineering and/or supply chain environment.

· Good leadership and proven managerial skills to be able to lead and motivate the team.

· Meticulous, resourceful, team player and possess strong organization skills.

· Internet savvy and proficient in MS Office applications (ie. Outlook, Excel, Words and Powerpoint etc)

· Effective oral and written communication and interpersonal skills.

· The ability to plan and prioritize work and work under high pressure to tight deadlines yet flexible and adaptable to changing needs and situations.

• Building relationshipsAccount managers are responsible for developing and maintaining long-term relationships with clients. They act as a liaison between the client and the company, ensuring that the client's needs are understood and met.
• Managing salesAccount managers are responsible for managing sales, including achieving sales targets and delivering sales presentations.
• Resolving customer complaintsAccount managers are responsible for resolving customer complaints and addressing client concerns.
• Collaborating with internal teamsAccount managers work with different internal teams to ensure that the client's needs are met. They may also collaborate with internal teams to develop customized solutions or proposals.
• Conducting account reviewsAccount managers conduct regular account reviews to assess client satisfaction and identify opportunities for upselling or cross-selling.
• Preparing sales reportsAccount managers may be responsible for preparing sales reports.

Account managers should have excellent communication and negotiation skills, and be customer service oriented. They may also need to be confident and assertive when pitching to clients

• Managing client relationshipsAccount managers are the main point of contact between a client and a company, and are responsible for ensuring that clients are satisfied and receive the support they need.
• Managing salesAccount managers are responsible for managing sales, including setting sales targets, generating and forecasting sales pipelines, and making regular sales performance reports.
• Resolving customer complaintsAccount managers are responsible for resolving customer complaints and disputes by providing effective solutions.
• Working with internal teamsAccount managers work with different internal teams to ensure that the client's needs are understood and met.
• Attending client meetingsAccount managers attend client meetings and are available to speak with clients whenever they need to get in touch.
• Leading project managementAccount managers may lead project management activities.
• Delivering presentationsAccount managers may deliver presentations to clients or to the company's management.

Account managers should have excellent communication and negotiation skills, and be customer service oriented. They should also have good product knowledge, and be familiar with CRM software and MS Office.

Responsibilities

• Coordinate and manage the site work at side with customers
• Manage issues on site and resolve them
• Assist in drafting the autocad drawing
• Maintain and update project documentation and drawings.
• Coordinate with sales team to meet deadlines and quality standards.
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Answer incoming calls and offering guidance to customer.
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Provide coaching and guidance to production team and fulfill all training needs for their future development

Requirements and skills

• Proven work experience as Operations Manager or similar role
• Proficiency in AutoCAD
• Strong attention to detail and ability to interpret technical drawings.
• Excellent communication skills
• Leadership ability
• Outstanding organisational skills
• Degree in Business, Operations Management or related field
• Able to perform rotating shifts, including weekends and public holidays

• Managing client relationships: Account managers are responsible for maintaining and expanding relationships with clients, and ensuring customer satisfaction. They act as a liaison between the client and the company, and work to ensure the client's needs are met.
• Managing sales: Account managers are responsible for managing sales, including generating and forecasting sales pipelines, setting sales targets, and overseeing account representatives.
• Preparing reports: Account managers prepare reports on accounts and transactions, and may also present business and account updates to clients and management.
• Project management: Account managers may lead project management activities.
• Data collection and analysis: Account managers may collect and analyze data related to clients.
• Resolving customer complaints: Account managers may resolve customer complaints and disputes.
• Working with internal teams: Account managers work with different internal teams to ensure clients' needs are understood and met.

Account managers should have excellent communication and negotiation skills, and be customer service oriented. They may also need to be familiar with CRM software and MS Office

As a FECOS Capacity readiness Manager/Senior Manager at Micron Technology, Inc., you will be responsible for overseeing the management of the FECOS Capacity Readiness Management teams. These teams are primarily responsible to help to improve Production Operations execution within the 0-12 months window, focusing on having capacity ready at wafer starts to deliver the Output commitments.

You will be responsible for collaborating with Front End Manufacturing 0-12 months Planning stakeholders to deliver tactical solutions and BKM sharing across the network. This will be achieved by developing metrics that clarify deliverables, and by providing front-end manufacturing experience and expertise and influencing key business partners. You will build effective global teams by distributing work and learning opportunities functionally and regionally, and by empowering team members with the authority to make decisions at the appropriate level and geographically. You will deliver competitive results by spearheading innovative solutions, removing barriers and assisting in troubleshooting and escalating issues.

Responsibilities and Tasks

Performance Management

• Champion Micron Behaviors and FE Central team competencies.
• Ensure clear direction, performance goals, job profiles and job expectations are established for all Team Members.
• Provide a work environment that empowers employees to creatively improve their work environment, instills a sense of ownership in Micron, and supports a team effort.
• Complete written evaluations and a mid-year check-point for each direct report once per year. This includes performance appraisals and work plans that outline Team Members’ strengths and weaknesses, identify areas for improvement, and include a plan for with specific guidance for improving skills. Be specific on the overall performance of the direct report in each category. Clearly outline goals for each Team Member that will impact department goals. Update SuccessFactors with employee information.
• Partner with Team Members on establishing aggressive but achievable goals. Maintain a balance between task-related goals versus results-driven goals.
• Execute short-term goals within Production Operations to meet company Strategic Objectives
• Recruit top-caliber members for the team.
• Drive accountability through clear communication, informal feedback, effective project management, and appropriate usage of metrics.
• Ensure that promotion and recognition programs are aligned to recognize and incentivize high-performing Team Members.
• Ensure that low-performing Team Members are systematically identified and managed.

Strategic Leadership

• Provide “Vision” and “Mission” for Production Operations for capacity readiness to overcome line variability. Ensure that this vision aligns with needs of the business both internal and external to operations.
• Work with key stakeholders on Production Operations process, systems, methodologies, capabilities and roadmaps. Production Operations to include BKM sharing, Front end operations tactical management support, front end Quarter lock, Cycle time management and etc. Ensure that such support meet Fabs expectations to enable achievement of Tactical objectives and Micron’s business plan.
• Ensure alignment of WW Production Operations to close gaps to benchmark in cycle time. Work in close partnership with MFG sites and SMAI, PROCT to install correct countermeasures and insure their continuity into the future.
• Develop and track metrics regarding Fab Production Operations performance. Ensure plans are in place to drive key factory metrics to industry-leading performance.
• Create an environment with your group that encourages innovation and technical leadership.
• Work with business partners to ensure best talent is mobilized to business-critical deliverables.
• 
  

Tactical Leadership

• Conduct ongoing metrics reviews of critical group deliverables to business. Ensure that work reviews are conducted on all programs, projects and critical activities to ensure achievement of committed performance. Establish structure for subordinate manager to conduct such reviews within their teams. Ensure that such reviews are aligned and effective.
• Provide direct leadership on most critical group deliverables and escalated performance items to ensure barriers are removed and correct resources are applied. Ensure that timely and transparent communication with business partners if performance issues will risk business objectives.
• Develop group leadership to ensure all Team Members receive quality leadership, performance management and assistance from their management team to achieve or exceed expectations.
• Provide monthly one-on-one sessions to review progress to the and adjust training and performance goals.
• Facilitate the Global Capacity Readiness regular meeting with key business partners. Ensure that resources are assigned to drive actions defined from meetings.
• Execute, maintain, and continuously improve operations project management and business process in alignment in accordance with QMS standards.
• Effectively manage team’s internal and worldwide meeting structure. Ensure meetings are efficient, effective and targeted to achieve required outcomes. Effectively reduce your team’s number of FTE spent in meetings.
• Coordinate escalation issues between manufacturing sites as required to drive operations objectives.

Communication

• Provide regular and structured communications to your team, including progress toward strategic objectives, operations goals, priority projects, and company status. Ensure that Team Members are well-engaged and motivated to achieve group and company objectives. Ensure that subordinate managers communicate consistently and in alignment with your regular communications.
• Ensure that structured communications with Team Members provide proper motivation and optimism toward achieving Production Operations execution.
• Provide a work environment that empowers employees to creatively improve their work environment, instills a sense of ownership in Production Operations, and supports a team effort.
• Ensure that leaders, at all levels, engage in productive two-way communications with Team Members.
• Provide regular Production Operations updates to key business partners. Updates should show progress against timelines and metrics to add to vision and direction.
• Develop external relationships to achieve new ideas and procedures to keep pace with industry standards and methods.
• Manage communication on critical projects and activities through Change-ABLE methodology. Be prepared to share status of any underperforming project or activity, along with actions required to resolve performance problems.
• Demonstrate cultural sensitivity - Show respect for different cultures and languages; invite feedback to ensure that others understand.

Training and Career Development

• Ensure that the group’s training roadmap is maintained. Focus on developing leading-edge skills and preventing isolated skill sets that risk business continuity.
• Ensure that all leaders have required leadership training and fully understand manager expectations for the position.
• Ensure that leaders set specific training plans, performance goals and development activities for their Team Members.
• Hold quarterly career development discussions with direct report and ensure leaders do the same for Team Members.
• Ensure that leaders are involved in and supporting the use of training plans.
• Leverage Micron’s training tools and programs for standardization and efficiency.
• Ensure that training is provided to partners, internal and external, for business processes.
• Establish and maintain GJS skill sets for each position in your group.
• Develop potential successors within your group and coach/mentor to develop skills.

Safety

• Provide leadership for process safety management systems development and sustainment. Target to achieve zero major event occurrences across the Micron manufacturing network.
• Maintain knowledge of equipment and materials safety concerns.
• Ensure that all sites understand any safety concern for equipment installation and have access to equipment and materials safety information.
• Encourage and create a culture of safety.
• Engage proactively in safety-related issues, and utilize corporate and site safety resources to escalate issues as appropriate.
• 
  

Education

Required

Bachelors Degree or equivalent experience

• Engineering
• Production and Operations Management (POM)
• Related field of study

Experience

Required

5 years' experience in any of the following:

• Engineering
• Production/Manufacturing
• 
  

Qualifications

• Master's in industrial engineering or project management preferred
• Has depth of understanding and ability to manage of worldwide business process. Able to adopt a business process approach in worldwide networks.
• Has depth of understanding on project management to manage worldwide projects.
• Has high business savvy to work with business partners to create win-win relationship.
• Depth of understanding business units (BU’s) direction and technical background to understand product quality.
• Ability to escalate critical issues and communicate with upper management.
• Has depth of understanding process operations matters and can give correct total priorities of yield and product qualities to direct reports.
• Has the agility to manage and execute prioritized action items from both tactical and strategic point of views.
• Can maintain good communication with business partners to create win-win relationship.

Workplace

Travel Required?

• Yes

Travel Details

Travel Frequency
Not Specified

Travel Duration
Not Specified

Travel Type
International

Environment

• Office

Shift

• 8+ hour shift, 5 days a week,

Job Hazards
Not Specified

Personal Protective Equipment
Not Specified

Equipment Use
Not Specified

Physical Requirements
Not Specified

As a Global Facilities Cost Program Manager, you will be responsible for managing Facilities Capital, Budgeting & Funding process, and Facilities Capex Saving program.

You will need to be actively engage with both Global and Site Procurement, Facilities teams, Finance teams, and other cross functional business partners to develop the most effective Facilities Capex Spending strategies to achieve Micron Global capex efficiency goals and business plan.

You will also the driver to lead the Global discussion on the key strategies and identify savings opportunities to achieve Facilities Capex saving target.

This role requires flexibility and ability to maintain global relationship, excellence communication and presentation skills, and ability to provide clear and qualitative data analysis for the higher management to support decision making. You should be a detailed oriented person, with the capability of managing changes. You should also possess detailed understanding on cost structure, identifying opportunities for cost optimization and providing benchmarking.

Major Job Responsibilities:

Capex Spending Management

• Lead Monthly Capital Review (Funding) Meeting with Facilities Network.
• Organize FRI (Facilities Reliability Improvement) Annual Budgeting Exercise.
• GR and Cashflow Cost Validation: P2P, OOB, Risk to Spend, Funded-no-PO, Week-to-Week Changes.
• Partnership with Capital Planning and Finance for Cost Scrub/Optimization Opportunities.
• Collaboration with Site/Global Facilities Leads to validate project scope & cost, to spend with discipline.

Cost Reduction Champion

• Define FY Cost Savings Target and Strategy for Facilities Network.
• Establish Cost Savings Business Processes, Change Management and Review Process.
• Partnership with Site, Global Facilities Leads, Indirect Procurement to investigate ITB and NITB savings.
• Set up robust tracking system to monitor Identified Savings progress and Actual Savings achievement.
• Appropriate and timely escalation of roadblocks to project sponsor.

Requirements

• Good understanding of Micron’s Capital Processes (preferable with fundamental knowledge of Facilities operations/engineering, Facilities cost model)
• Ability to effectively organize and facilitate meetings.
• Demonstrate Project Management capability to manage and move cost projects effectively through the project lifecycle.
• Familiarity and able to navigate cost information system applications such as SAP, FMS.
• Excellent verbal and written communication skills.
• Strong collaboration and excellent interpersonal skills
• Strong analytical and problem-solving skills
• Adaptability to embrace Business Volatility.
• Excellent PC skills, especially in Microsoft Excel, Word, PowerPoint and Outlook as the candidate will need to manage and analyze a significant amount of data and provide a concise summary.
• Organized and detail-oriented with a strong focus on accuracy
• Demonstrate high level integrity in managing sensitive data.
• Demonstrate cultural sensitivity and respect.
• Able to develop long term working relationship and trust across the global Facilities network.
• Effective team player

Education & Experience

• Bachelor’s Degree and above specialized in Engineering, Business, or Finance or equivalent experience
• 5 years experience in Cost Control Program Management and IE/Capital Planning

• Checking the daily cash balance
• Interacting with the customers that come to the counter
• Organizing all the work they do and maintaining the accounting records
• Reporting discrepancies they find within the accounts to their superiors
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• To assist in taking orders from customers
• To assist in cashiering duties and responsibilities
• To ensure cleanliness of equipment and surroundings
• To Prepare Ice and Hot Beverages
• Any other duties assigned by supervisor/manager

Experienced Assistant Landscape Project Manager (Horticultural) with good plant and project knowledge required. - Ability to read, comprehend and execute project from drawings provided; - Ability to work with design team to propose relevant species and design for site; - Ability to manage the team and attend site meetings with end user / main con representatives; - Ability to source and procure required species or propose similar alternative replacements, if species unavaiable; - Positive attitude; - Ability to troubleshoot site issues effectively.

Communicate expectations to administrative employees, and follow up by monitoring job performance. Mentor, coach, and correct administrative employees as necessary. Liaise with clients and suppliers, connecting them with the appropriate managers. Set goals for the administrative department, implement administrative systems and develop departmental budgets. Coordinate the purchase of supplies, equipment, and forms, and approve invoices. Collaborate with employees as necessary on special projects. Prior experience in administrative jobs. Basic knowledge of accounting. Focused on improving efficiency without sacrificing customer service and quality. Leadership skills that include employee motivation. To prepared all invoices and others etc..

Operations cum Marketing Manager - K2 (West) Cleaning Pte Ltd

K2 (West) Cleaning Pte Ltd is a specialized cleaning service provider, offering central dishwashing services to coffee shops, hawker food stalls, and restaurants. We focus on delivering reliable, efficient solutions that allow our clients to maintain high standards of hygiene with ease.

Position Overview

The Operations cum Marketing Manager at K2 (West) Cleaning Pte Ltd plays a pivotal role in ensuring the seamless operation of our central dishwashing services while spearheading marketing initiatives to drive business growth. This dual-function role demands a strategic thinker with strong leadership capabilities, operational expertise, and a flair for client engagement and marketing. The ideal candidate will balance hands-on operational oversight with innovative marketing strategies to uphold service excellence and expand our client base in the F&B sector.

Key Responsibilities

· Oversee daily central dishwashing operations, ensuring compliance with hygiene and safety standards.

· Monitor equipment performance, coordinate maintenance schedules, and manage inventory of cleaning supplies.

· Develop and implement process improvements to optimize operational efficiency.

· Plan and execute marketing strategies to attract new clients and retain existing ones.

· Identify market trends, analyze competitor activities, and promote services to targeted sectors.

· Collaborate with the design team to create promotional materials and manage digital marketing campaigns.

· Build strong relationships with coffee shops, hawker stalls, and restaurant operators.

· Address client concerns promptly and provide tailored service solutions.

· Gather client feedback to drive service enhancements.

· Prepare operational and marketing budgets, ensuring cost-effectiveness.

· Monitor key performance indicators (KPIs) for operational and sales performance.

· Provide regular updates to senior management on progress and challenges.

Requirements

- Diploma or Degree in Sales, Business, or a related field.

- Proven experience in sales, preferably in cleaning or F&B services.

- Strong negotiation, communication, and interpersonal skills.

- Ability to work independently and achieve sales targets.

• Checking the daily cash balance
• Interacting with the customers that come to the counter
• Organizing all the work they do and maintaining the accounting records
• Reporting discrepancies they find within the accounts to their superiors
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• To assist in taking orders from customers
• To assist in cashiering duties and responsibilities
• To ensure cleanliness of equipment and surroundings
• To Prepare Ice and Hot Beverages
• Any other duties assigned by supervisor/manager

• Checking the daily cash balance
• Interacting with the customers that come to the counter
• Organizing all the work they do and maintaining the accounting records
• Reporting discrepancies they find within the accounts to their superiors
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• To assist in taking orders from customers
• To assist in cashiering duties and responsibilities
• To ensure cleanliness of equipment and surroundings
• To Prepare Ice and Hot Beverages
• Any other duties assigned by supervisor/manager

Job Description & Requirements Communicate expectations to administrative employees, and follow up by monitoring job performance. Mentor, coach, and correct administrative employees as necessary. Liaise with clients and suppliers, connecting them with the appropriate managers. Set goals for the administrative department, implement administrative systems and develop departmental budgets. Coordinate the purchase of supplies, equipment, and forms, and approve invoices. Collaborate with employees as necessary on special projects. Prior experience in administrative jobs. Basic knowledge of accounting. Focused on improving efficiency without sacrificing customer service and quality. Leadership skills that include employee motivation. To prepared all invoices and others etc..

Job Description & Requirements Communicate expectations to administrative employees, and follow up by monitoring job performance. Mentor, coach, and correct administrative employees as necessary. Liaise with clients and suppliers, connecting them with the appropriate managers. Set goals for the administrative department, implement administrative systems and develop departmental budgets. Coordinate the purchase of supplies, equipment, and forms, and approve invoices. Collaborate with employees as necessary on special projects. Prior experience in administrative jobs. Basic knowledge of accounting. Focused on improving efficiency without sacrificing customer service and quality. Leadership skills that include employee motivation. To prepared all invoices and others etc..

Experienced Landscape Project Manager (Horticultural) with good plant and project knowledge required. - Ability to read, comprehend and execute project from drawings provided; - Ability to work with design team to propose relevant species and design for site; - Ability to manage the team and attend site meetings with end user / main con representatives; - Ability to source and procure required species or propose similar alternative replacements, if species unavaiable; - Positive attitude; - Ability to troubleshoot site issues effectively.

Internal Job Reference - Apply through our internal job portal with the link below:

https://survitec.csod.com/ux/ats/careersite/4/home/requisition/2326?c=survitec

Job Responsibilities:

· Drive organic business growth, by generating revenue from new and existing customers and markets. Own and manage all direct sales channels and the bid activity required to serve those channels.

· Provide deep customer insights back into the Product team, ensuring deeply understand customer needs.

· Contacts assigned/agreed customers or prospects to sell company products within a designated geography or market sector. Focuses on meeting personal sales targets, new business development, maintaining customer relationships and troubleshooting specific customer problems.

· Develops a sales plan to deliver revenue retention, revenue growth and new business for personal customer portfolio or sector, to meet or exceed personal sales targets and drive overall organic business growth ambition.

· Develops and implements client relationship management plans to identify and build relationships with relevant decision makers and influencers within own customer portfolio organisations; enables effective two-way flow of information and develops understanding to deliver customer value and resolve issues.

· Sets clear objectives for each sales call or meeting; adapts standard materials to make engaging presentations to customer decision makers and influencers; asks relevant questions to gather information, evaluate the customers' level of interest and to identify and respond to areas requiring further information or explanation.

· Develops a personal network within the business sector and represents the Company with customers and at business sector events. Obtains market intelligence and enhances the visibility and reputation of the Company, its products, services and ability to provide holistic safety solutions.

· Configures product and services solutions and associated contractual terms that meet the customers' mid- to long-term needs, taking input from relevant internal specialists. Presents the solution to customer representatives and negotiates agreement within a pre-defined range of commercial parameters.

· Collaborates internally and works as the customer champion in cross-functional teams to build strong external customer relationships.

· Any other tasks assigned by line manager from time to time.

Job Requirements:

· Diploma or Degree in Engineering or related field, with minimum 5 years of marine sales working experience or related industries.

· Strong familiarity and networks within the marine space.

· Experience in direct sales or from technical product know-how and/or support of the sales process.

· Builds strong customer relationships and delivers customer-centric solutions.

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

· Relates openly and comfortably with diverse groups of people.

· Manoeuvres comfortably through complex policy, process, and people-related organisational dynamics.

· Gains the confidence and trust of others through honesty, integrity, and authenticity.

Sales Account Manager Opportunity – Join Our Growing Team!

Are you passionate about delivering exceptional service and aim to thrive in a fast-paced, dynamic environment with growth opportunities?

We’re looking for a motivated Sales Associate to join our team, supporting high-profile clients and ensuring smooth workflow and customer satisfaction.

Why Join Us?

• Competitive Salary: Basic salary between S$2,800 - S$3,000
• High Commission: Attractive commission rates upon achieving monthly targets.
• Collaborative Culture: Work alongside a supportive team committed to delivering quality service.

Ideal Candidate Profile

Apply if you:

• Have experience in frontline service, handling high-profile clients with professionalism and care.
• Have experience in the design and printing industry.
• Possess a solid understanding of products, materials, and workflow processes.
• Excel in multitasking, managing multiple jobs with precision and attention to detail.
• Thrive in a fast-paced environment and can adapt to changing priorities.
• Can communicate clearly and effectively to ensure smooth operations and client satisfaction.
• Experience working in a printing & Advertising company

Key Responsibilities

1. Support Sales Operations: Handle customer inquiries, create accurate quotations, and process orders efficiently.

2. Consult with Customers: Address customer queries promptly and precisely, providing advice and consistent communication across multiple channels.

3. Cross-functional Collaboration: Work closely with internal departments and external partners to deliver a seamless, high-quality service experience.

4. Adaptable and Tech-savvy: Operate state-of-the-art software for efficient processing of orders.

5. No Cold Calling/Customer Hunting: Focus on incoming leads and relationship building without the need to cold call or do outdoor sales.

Working Hours & Location

• Monday to Friday: 9:30 AM - 6:30 PM + SAT 9:00am-1:00pm (WFH)
• Nearest MRT: Admiralty/Sembawang

Ready to bring your expertise to our team? Apply today and take the next step in your sales career with us!

Job Types: Full-time, Permanent

Pay: $2,800.00 - $3,000.00 per month

Benefits:

• Additional leave
• Employee discount
• Flexible schedule
• Food allowance
• Free parking
• Health insurance
• Promotion to permanent employee
• Work from home

Schedule:

• Monday to Friday

Supplemental Pay:

• Commission pay
• Yearly bonus

Experience:

• Account management: 2 years (Preferred)
• working in a printing company: 2 years (Preferred)

Work Location: In person

As Assistant Manager (Data Analytics), Planning & Performance Insights, Corporate Development (CD), you will assist the Director, Deputy Director, Assistant Directors, and Senior Manager (Data Analytics) of Corporate Development to harness, prepare and analyze external and internal quantitative and qualitative data/information to enable:

a. Corporate and work planning

b. Management decision making and performance management

c. Operational decision support and continuous improvement

d. Departmental data and analytic needs

This role will be focusing on using data and dashboards for systemic care transformation performance monitoring and reporting e.g. MOH health utilization statistics, YH Corporate Key Performance Indicators (KPIs)/Key Results Area (KRA) indicators, Balance Score Card (BSC), value-based care outcomes at all levels. Key responsibilities of this position include but is not limited to:

1. Dashboard creation, updating and maintenance:

a. Develop and maintain interactive dashboards that visually represent key metrics and performance indicators.

b. Ensure dashboards are regularly updated to reflect the latest data and insights relevant to various departments and stakeholders within YH.

2. Stakeholder training and management:

a. Conduct comprehensive training sessions for stakeholders to enhance their understanding and effective use of dashboards for tracking indicators.

b. Provide ongoing support and address any queries related to dashboard functionalities and data interpretation.

3. Creation of specialized management insights reports:

a. Prepare and present specialized management insights reports to inform strategic decision-making processes.

b. Analyze data trends and provide actionable recommendations to enhance departmental and organizational performance.

4. Data processing and data quality management:

a. Oversee data processing and management to ensure high quality and accuracy.

b. Develop and implement data quality policies and procedures to maintain data integrity, facilitating informed decision-making.

c. Collaborate with IT and data teams to streamline data processing workflows and enhance overall data management practices.

5. Management of indicator or target definitions database:

a. Manage and maintain a comprehensive database of indicator definitions and targets, ensuring accuracy and consistency to support effective performance measurement and reporting.

Others

6. You will be accountable for results in any other work deemed relevant by D/CD, DD/CD, AD/CD, SM/CD.

• Checking the daily cash balance
• Interacting with the customers that come to the counter
• Organizing all the work they do and maintaining the accounting records
• Reporting discrepancies they find within the accounts to their superiors
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• To assist in taking orders from customers
• To assist in cashiering duties and responsibilitiesTo assist in cashiering duties and responsibilities
• To ensure cleanliness of equipment and surroundings
• To Prepare Ice and Hot Beverages
• Any other duties assigned by supervisor/manager

Responsibilities

Deliver superior service and maximize customer satisfaction

Respond efficiently and accurately to customer complaints

Regularly review product quality and research new vendors

Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity

Ensure compliance with sanitation and safety regulations

Control operational costs and identify measures to cut waste

Create detailed reports on weekly, monthly and annual revenues and expenses

Promote the brand in the local community through word-of-mouth

Recommend ways to reach a broader audience (e.g. discounts and social media ads)

Train new and current employees on proper customer service practices

Requirements and skills

More than 5 years of work experience

Proven customer service experience as a manager

Strong leadership, motivational and people skills

Acute management skills