The Company
We are transforming network infrastructure for the hyper-connected world. With the rise of connected devices, cloud computing, and data-heavy applications, networks face unprecedented demands—and our innovative monitoring and packet broker technology meets them head-on.
We empower businesses to simplify complexity, enhance security, and maximise ROI, offering real-time visibility and high-performance scalability. Join our team of forward-thinking professionals who are passionate about making networks smarter, faster, and more resilient and help shape the future of connectivity.
As a Account Manager, the client relationships are the top priority. We’re looking for a dedicated and personable Account Manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. You will be also expected to respond to existing client’s requests, resolve their queries timely, and aspire to deliver positive customer experience.
• Build and strengthen client relationships to achieve long-term partnerships, connecting with key business executives and stakeholders
• Maintain accurate client records, keeping track of any contract updates and renewals
• Liaise and work between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
The Role
> Reporting to the Managing Director
Responsibilities:
• Handle inquiries and requests from customers and address their needs
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Stay on top of accounts, making sure customers receive services that are within their budget and meet their needs
• Responsible for keeping current customers satisfied and delivering exceptional customer service on a day-to-day basis
• Collaborate and meet regularly with internal team members to discuss progress and find new ways to improve business and to facilitate customer need fulfilment
• Generate progress reports for clients and management within the company
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Collect and analyse data to learn about customer behaviour
• Identify upsell, cross-sell, and renewal opportunities and communicate with the management regularly
• Act as a customer advocate with a focus on improving the buying experience
• Monitor and analyse customer’s usage of our product and solution
• Responsible for working with the Sales and management to onboard and integrate new customers and developing existing customer relationships
The Requirements :
• Diploma or Bachelor’s Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field
• Possess minimum 4 years of account and customer experience as an Account Manager, Key Account Manager, Sales Account Manager, Customer Service Manager or relevant role, with knowledge in the IT sector is preferred
• Have strong network and cyber security in the enterprise and government sectors as well as in local IT market
• Critical thinking and problem solving skills
• Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level
• Proven ability to manage multiple account management projects at a time, while maintaining sharp attention to detail
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Strong interpersonal, communication (both verbal and written) and presentation skills
• Excellent listening and negotiation abilities
• Able to strategize and build strong rapport with customers and team members
• Experience delivering client-focused solutions to customer needs
• Natural relationship builder with integrity, reliability and maturity
• Ability to collect, track, and analyse large amounts of data
• Self-motivated and able to thrive in a results-driven environment
• Possess bid management experience
We regret to inform that only shortlisted candidates will be notified.
EA License | 22C1116 ENABLE CONSULTING PTE. LTD.
Registration No | R23119439 Tan Pei Qing
