- responsible for arranging performaning artistes rostering

- conduct training for performing artistes performance

- ensuring each artiste monthly performance routine

- independent and motivated individual

- experience in managing events for the company

- providing ideas for hosting of monthly events

Responsibilities

· Overall Project Management:

- Responsible and track the quality, scope, timeline, effort (co-related to estimation, CR’s, complexity), resources (includes GTO, business, contractor, Professional Services resources as well as operations),

- Develop and execute the overall project plan and analyse project proposals which impacts the schedule and budget variance which in turn contribute to meeting the overall objectives of the project.

- Identify and schedule project deliverables, milestones and required activities and tasks.

· Stakeholder Management: Work hand in hand with Business Project Managers to manage project stakeholders and relationships - e.g. escalation, expectation, conflict, scope changes, etc. Ensure teams work in a collaborative environment

· Scope Management: Manage all changes to the agreed scope of work Review and assess all changes and impact to timeline and ensure all changes are approved by PSC

· Project Governance: Prepare investment approval deck and manage approval of project by ITC/TPWC. Organize and facilitate PSC meetings, chair PWC meetings.

· Change management: Led enhancements estimates, timelines, scope and agile delivery to quarterly releases as project manager

· Risk and Issue Management: Manage overall project risk, track risk aging, work through escalations, change governance and related issues. Implement the risk mitigation plans.

· Process Adherence: Partner with relevant stakeholders in ensuring that the system development methodology is followed and the relevant artefacts are delivered on time with quality, in adherence to the development methodology/approach

· Project Reporting: Measure, monitor and report progress to stakeholders at various levels of organization across the enterprise with the right quality, consistency in content. Implement project communication plan and review status reports prepared by project personnel and modify schedules or plans as required

Requirements

Technical Skills & Experience

· Bachelor’s degree in IT, business, finance, or equivalent.

· At least 15 years experience in project management in banking, financial, consulting industries with proven track record.

· Good problem solver and stay on top of the project risks and issues till closure.

· Good team player and is able to exercise formal and informal ways to lead the vertical teams in achieving the common project targets.

· Excellent presentation skills and able to front with the senior stakeholders at C level.

· Passionate, diligent, and resilient individual with ability if thrive in ambiguity.

· Previous exposure to Channels & APIs including internet banking, mobile, API and H2H knowledge will be advantages.

· Good to have PMP, Prince2, Agile certification.

Education

· Bachelor's degree in computer science, engineering or similar domain

Related professional/technical qualification will be advantageous although not mandatory

Responsibilities:

* Coordinate daily Front of the House and Back of the House restaurant operations

* Deliver superior service and maximize customer satisfaction

* Respond efficiently and accurately to customer complaints

* Regularly review product quality and research new vendors

* Organise and supervise shifts

* Appraise staff performance and provide feedback to improve productivity

* Estimate future needs for goods, kitchen utensils and cleaning products

* Ensure compliance with sanitation and safety regulations

* Manage restaurant's good image and suggest ways to improve it

* Control operational costs and identify measures to cut waste

* Create detailed reports on weekly, monthly and annual revenues and expenses

* Promote the brand in the local community through word-of-mouth and restaurant events

* Recommend ways to reach a broader audience (e.g, discounts and social media ads)

* Train new and current employees on proper customer service practices

* Implement policies and protocols that will maintain future restaurant operations

Requirements

* Able to speak Mandarin

* Able to work flexible working hours and working location depending on outlet

* Proven work experience as a Restaurant Manager or similar role

* Proven customer service experience as a manager

* Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

* Strong leadership, motivational and people skills

* Acute financial management skills

* BSc degree in Business Administration; hospitality management or culinary schooling is a plus

We are seeking an experienced Human Resources Manager to lead and oversee the HR function for our client's company. The ideal candidate will bring expertise in HR operations, employee engagement, and talent acquisition, with a strong understanding of the Web3 or blockchain industry.

Responsibilities:

• Develop and implement HR strategies aligned with the company’s goals.
• In charge of talent acquisition processes.
• Design and maintain competitive compensation, benefits, and performance management frameworks.
• Manage employee relations, addressing grievances and fostering a positive workplace culture.
• Ensure compliance with Singapore employment laws and regulations.
• Facilitate training anddevelopment initiatives to promote employee growth.
• Handle payroll processes in coordination with finance or external vendors.
• Provide guidance to management on organizational development and workforce planning.

Requirements:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 5+ years of HR experience, with at least 2 years in a managerial role.
• Experience in Web3, blockchain, or fintech sectors is preferred.
• Strong knowledge of Singapore labour laws and HR practices.
• Excellent interpersonal and communication skills.
• Strong problem-solving and decision-making abilities.

• Lead, inspire and manage the commissioning team for projects related to the construction and commissioning of facilities for high-tech industries.
• Interact and negotiate with clients on commissioning goals and guidelines.
• Assist and guide project staff in defining commissioning responsibilities.
• Prepare, maintain and distribute detailed reports on the commissioning status and progress of systems and equipment throughout project cycle.
• Work with the project, construction and quality management teams to develop testing and commissioning plans, procedures and schedules.
• Co-ordinate and execute on-site installation inspections, pre-start-up checks, site acceptance testing (SAT) and the performance testing of complex mechanical, electrical and instrumentation systems, to ensure that systems and equipment meet design requirements.
• Conduct regular project-based meetings to highlight potential issues related to design, construction and commissioning, and offer solutions on how to avoid or minimize impacts to schedules and budgets.
• Liaise with consultants and third parties to carry out independent testing, verification and certification.
• Work in conjunction with the in-house design team and external package vendors to conduct design reviews and create operation and maintenance (O&M) documentation.
• Ensure that sub-contractors and package vendors are meeting quality requirements and completing their test and commissioning work to the standards laid out in project requirement and performance specification documentation.
• Prepare punch lists and conduct follow up reviews with sub-contractors, to ensure the timely rectification of punch items.
• Prepare and submit as-built documentation for system handover and project close-out.
• Conduct safety reviews and identify potential hazards to ensure that the company high standards of safe working practices are strictly enforced.
• Manage and implement Lock-Out-Tag-Out (LOTO) systems and procedures during the start-up and commissioning phases of projects.
• Develop training plans and coordinate training activities in conjunction with the project management team.

Job Requirements:

• Bachelor Degree in Engineering or related discipline.
• At least 10 years of experience in construction management and testing & commissioning with relevant fields such as Data Centre, Biopharmaceutical, Life Science, Semiconductor Plants projects.
• Knowledge of project management, preferably PMI certified PMP.

• Responsible for ensuring that both Employers Information Requirements (EIR) and Project BIM Execution Plan (BEP) are implemented on site
• Responsible for ensuring the capability of Contractors & subcontractor BIM team are within the EIR documents & to the BEP;
• Responsible for ensuring that all related infrastructure and facilities are coordinated in BIM Model before the commencement of actual works on site
• Responsible for ensuring that all Shop Drawings/Construction drawings are coordinated & updated in BIM Models before commencement of actual works on site
• Work with the project team to review BIM models and relevant deliverables submitted by contractors
• Work with various stakeholders and project teams to identify and resolve technical issues submitted by contractors
• Report and present progress and status with regard to BIM implementation and BIM-related submission by the contractor
• Regular meetings with the BIM stakeholders to share knowledge, recent experiences, ideas and mitigate risks so as to best serve the wider groups and future projects
• Report any progress and highlight risks in the BIM process to the Employer and other BIM stakeholders.
• Responsible for facilitating and chairing BIM workshops and meetings.
• Assure compliance to the Client's Information management protocol
• Report progress and status of model updates to the client BIM team at the End of each month.
• Responsible for ensuring that all related infrastructure and facilities are provided with asset data requirements that support the FM & O&M digital handover.

Qualifications & Requirements

· At least 10 years of relevant work experience, highly proficient in the use of BIM software and in establishing required processes and procedures and framework for BIM in projects; in addition, he shall have at least 5 years of relevant work experience in site supervision

· Familiar with various aspects of engineering e.g., Civil, Structural, Architecture, Mechanical, and Electrical;

· Possess a Degree in Engineering / Architecture or equivalent

· Highly motivated and able to work independently, a strong team player and to handle fast-paced projects;

· Have good interpersonal, written and verbal communication skills for collaboration with stakeholders across all levels and have good presentation skills;

· Completed a certification course in BIM Management

· Have successfully instituted a BIM Company Deployment Plan as well as implemented Project BIM Execution Plan for at least 2 projects

1. Daily Operations & Customer Handling:

● Responsible for the overall financial & business performance of the restaurant.

● Monitor the performance standards of raw & finished product quality, service speed and quality, cleanliness and sanitation.

● Measures external guest’s satisfaction and executes plan to improve their satisfaction and increase their loyalty.

● Effectively schedules work shift according to Floor Positioning Guide (FPG) to meet operations needs and optimize manpower utilization.

● Responsible for compliance of work and service standards, food preparation, hygiene standards in accordance with the restaurant Quality, Service, Ambience & Value (QSAV) guidelines, other policy guidelines established by the Organization and the relevant regulatory requirements.

● Oversee the implementation of in-restaurant procedures for new products and services.

● Use proper security and verification procedures when handing deposits and the contents of the safe.

● Ensure all restaurant business & people related documents are maintained and recorded appropriately for future reference.

● Complete all daily paperwork, periodic inventories and statistical reports accurately and on a timely basis. Conduct necessary analysis and take appropriate action for improvement.

● Possess full knowledge on food, beverages and other products & services served/provided by the Restaurant.

2. Sales Building and Cost Management:

● Responsible for achieving monthly sales target by deploying the store marketing strategies leveraging on correct and updated data.

● Take necessary measures to ensure promotions are executed effectively to achieve/exceed the expected sales result.

● Monitor spending and expense items that are within the restaurant limit in ensuring budgets are met.

● Accurately projects and controls all P&L line items.

3. People Management:

● Build restaurant staffs commitment by demonstrating and reinforcing the leadership behaviours and work standards.

● Develop and follow through on restaurant staffs’ development plan to increase their loyalty and commitment, and pride with the outlet’s experience. Ensure all restaurant staff understand and adhere to all appropriate personnel policies, labour laws, security and safety procedures.

● Recruit, select and retain an optimum number of restaurant staffs, who are enthusiastically dedicated to guest satisfaction.

● Oversee and review performance appraisals based on defined goals and objectives for all restaurant staffs in a timely manner.

● Administer in-restaurant employees’ welfare & benefits packages, as well as payroll procedures.

● Maintain records for safety and appropriately documents contributions and performance in personal file.

4. Food Safety / Sanitation:

● Enforce and manages all food safety and sanitation requirement and practices as per company standard and statutory requirements.

● Maintain critical standards for raw and cooked food quality, beverages, service speed and quality, cleanliness and sanitation.

● Inspects food receiving, preparation, production, and storage areas to ensure that health and safety regulations are adhered to at all times.

5. Workplace Safety & Security:

● Ensure all security procedures (cash deposits, staggered method of opening, closing, etc.) are executed accordingly.

● Maintain all physical aspects of the restaurant, including landscaping, building, equipment, etc and ensure it is following the documented inspection and testing standards.

● Ensure all workplace safety policies procedures are maintained and adhered to at all times.

● Undertake regular practices of emergency & evacuation procedures and enforce compliance when need arises.

● Undertake risk assessments on all restaurant specific issues, where the absence of such could put employees and guests at risk.

● Undertake full investigations of workplace incidents in the restaurant promptly and act upon any rectifications or work improvements.

6. Others:

● Perform any other additional responsibilities as assigned by General Manager of Operations

Requirements:

i. Candidate must possess at least a Professional Certificate or Diploma in Food & Beverage, Hospitality, Hotel Management or equivalent.

ii. Can speak English fluently and has ability to read and write English sufficiently.

iii. Meticulous, mathematically incline and possess good people skills.

iv. Analytical, strong in problem identification, problem solving and decision making.

v. Possess exceptional communication and interpersonal skills to maintain good relationship with diverse guests and employees within the restaurant.

vi. Self-discipline and self-motivated with dynamic personality to always strive for better results.

vii. Always maintain high standard of personal hygiene, neatly attired and professionally groomed.

viii. Enjoys interacting with people and serving guests.

ix. Possess enthusiasm in learning and keen to get feedback for improvement.

x. Ability to engage in physical activities which requires long hours of standing during the working shift.

xi. Require to work on rotating shift basis which include weekends and public holidays.

Main Core Responsibilities

1)Met monthly HQ's sales budget for his/her assigned outlets.

2)Manage labour cost to meet HQ's budget for his/her assigned outlets.

3)Manage cost of good / operation cost.

4)Trainer and facilitator.

5)Ensure outlets and staff compliance company's SOP, code of conduct and regulation.

6)Outlets Hygiene to meet SFA guild line.

Intermediate Work (Middle Management Duties)

• Able to plan daily/monthly sales target to meet HQ budget, regular follow up and update on sales performance with outlet in-charge.
• Able to provide cost saving measurement for his/her area in-charge. Good understanding and knowledge on his/her outlet's past and present fast and slow moving items.
• Able to interview staff in a professional manner and recommend for hiring. Retension rate for his/her area above than company's average.
• Effectively manage and control Over-Time and Part-Time hour for his/her assigned outlet. Manage Labour cost within HQ budget.
• Able to manage outlet schedule independently, re-deploy staff effectively and fast. Able to shift in (Cover shift) if needed.
• Ensure outlet and staffs compliance with authorities regulation ( SFA licensing ) and abide to company's SOP, regulation and code of conduct.

Training Management

• Able to provide training ,coaching and evaluation for the progress and performance for Manager / Supervisor / Staff .
• Constantly giving ideas to upgrade and execute SOP and Operation issues when needed.
• A good role model and show management by example for fellow colleagues.

Job Requirements and Expectation:

1. Minimum 3 years in same field
2. Coversation and Basic PC skill
3. Positive and Willing to teach
4. Leadership and Managing skill
5. Honest and Cheerful

Main Duties & Responsibilities:

• Report directly to Branch Manager
• To achieve personal sales target and assist in achieving monthly sales target set out for the branch
• To assist the Branch Manager in the overall operation of the branch eg: staff MC, Punctuality, Daily Sales target, current promotions and updates etc.
• To assist the Branch Manager to run the outlet efficiently and effectively
• To provide professional skincare advice and consultation for customers, managing customers’ needs and ensure customer satisfaction
• To discuss and plan for therapists on the recommended treatments for customers
• To motivate staff in building teamwork and create a good working environment
• To create teamwork among colleagues & good communication
• To ensure all treatment rooms & consultation rooms are in good and conductive condition
• To assist in making cold-calls to customer
• Perform any other ad-hoc duties and other matters as assigned by the Company

Requirements:

• Min. 5 years' working experience in the beauty wellness industry with proven sales record
• Independent, motivated, optimistic and possess initiative
• Highly motivated, sales driven and service oriented
• Good interpersonal skills and communication qualities
• Team player with ability to cooperate with colleagues and have strong leadership capabilities
• Willing to work retail hours (including weekends and public holidays)
• Passionate about the beauty and service industry
• Attractive package will be offered (including basic salary, commission and incentives

Roles & Responsibilities

• Overseeing daily operations
• Supervising staff and schedulling shifts
• Deliver professional nail services including manicure/ pedicure, extension and gel nail services
• Good excellent cleanliness and hygiene practices
• Recommending various nail designs and nail art to clients
• Evaluating the condition of clients’ nails and advising them on proper nail care and suitable nail care treatments
• Sanitizing all nail instruments and equipment before each use
• Ensuring that workstations are kept clean and orderly
• Ensuring that nail supplies are adequately stocked
• Advise clients on nail care and use of products and colors
• Promote and sell nail care products
• Schedule client appointments and accept payments
• Other duties as and when assigned

Requirements

• With or Without experience - Candidates with experience will be an advantage
• Able to work on weekends and PH
• Good communication skills and cheerful personality

Other Information:

• Good and comfortable working environment
• Annual leave and Medical benefits
• Basic Salary + Commission + Service point + Incentive

Job Description

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Lead and train team members to achieve guest satisfaction, operation efficiency and productivity.
• Regularly review product quality and research new vendors
• Organize and supervise shifts.
• manage restaurant P&L to optimize man profit, monitor and control operational costs, cost of goods, labour and other controllable expenses.
• Manage and oversee all storage supplies for the restaurant to ensure smooth operation.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Manage restaurant’s good image and suggest ways to improve it.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations.
• Monitor inventory to ensure that resources are used effectively and minimizing wastage.
• Maintain a high standard of personal hygiene and appearance at all time.
• Ensure compliance to Company Standard Operating Procedure (SOP) as well as the cleanliness and sanitation at work areas. Make sure that the restaurant attains every form of licensing requirement, like liquor licenses, and quickly attend to repairs that have to be made within the restaurant.
• Any other ad hoc duties as assigned by the Company.

Job Requirement

• Minimum 3 years of working experience in F&B industry.
• Possess good supervisory skills such as accountability, organizing and planning skills.
• Able to control costs & use given resources efficiently and productively.
• Able to train, manage, motivate and inspire your team.
• Good leadership, communication skills and influence. Candidate must be able to read and understand basic Chinese (Chinese restaurant environment)
• Able to work under pressure in a fast paced, dynamic and challenging work environment.
• Able to work split shift, weekends and public holidays.
• Customer oriented, service focus, responsible and positive working attitude.

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes

• Recruit and train personnel and allocate responsibilities and office space

• Assess staff performance and provide coaching and guidance to ensure maximum efficiency

• Ensure the smooth and adequate flow of information within the company to facilitate other business operations

• Manage schedules and deadlines

• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

• Monitor costs and expenses to assist in budget preparation

• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

• Organize and supervise other office activities (recycling, renovations, event planning etc.)

• Ensure operations adhere to policies and regulations

• Keep abreast with all organizational changes and business developments

• Perform any other duties assigned by the director.

Administration Manager Requirements and skills

• Proven experience as administration manager

• In-depth understanding of office management procedures and departmental and legal policies

• Familiarity with financial and facilities management principles

• Proficient in MS Office

• An analytical mind with problem-solving skills

• Excellent organizational and multitasking abilities

• A team player with leadership skills

• BSc/BA in business administration or relative field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends.

Job Responsibilities :

• Lead a team to deliver project on schedule and within budget
• Do overall project planning, scheduling, monitoring and updating to meet targets
• Manage risks, issues, budgets and scope throughout the project life-cycle
• Responsible for all construction site matters including safety and other compliance matters
• Ensure all works carried out meet with Clients/Company’s quality standards and requirements
• To meet Government / Statutory / Government Agency’s regulations/requirements at all times

Job Requirements :

• Degree in Civil Engineering accepted by Singapore PE Board/BCA
• Minimum 8 years experiences as a Project Manager, exposures with major projects in Civil Engineering /Building Construction Industry
• Knowledge of best practices in Construction Project Management
• Excellent in Leadership, Analytical, Planning, Organisational, Communication, Presentation skills
• Build and maintain positive relationships with external clients/internal team members

‌Manage the Administrative Team‌: Responsible for recruiting, training and managing the administrative team to ensure that they have the necessary skills and knowledge to complete their work tasks. ‌Develop Administrative Policies and Procedures‌: Work with senior management to develop and update the company's administrative policies and procedures to ensure that they are consistent with the company's strategic goals and regulatory requirements. ‌Office Facilities Management‌: Responsible for managing the company's office facilities, including office space, equipment, supplies, etc., to ensure that employees have a safe, comfortable and efficient working environment. ‌Supply Chain Management‌: Work with suppliers to ensure that the company's office supplies and equipment are adequately supplied, and coordinate budgets and expenditures with the finance department. ‌Document and Record Management‌: Responsible for managing the company's documents and records, including contracts, reports, archives, etc., to ensure their security, integrity and easy access. ‌Meeting and Event Organization‌: Assist in organizing meetings and events inside and outside the company, including conference room reservations, itinerary arrangements, material preparation, etc. ‌Employee Relationship Management‌: Maintain good communication and cooperation with employees, solve employee problems and needs, and provide necessary support and guidance. ‌Risk Management‌: Identify and assess the risks that the administrative department may face, and take appropriate measures to reduce risks. ‌Company external administrative affairs‌: Organize and coordinate various meetings and employee activities of the company, be responsible for external liaison work and handle various certificates and licenses required by the company. ‌Draft and archive company-related documents‌: Draft and archive company-related documents, collect and organize internal information of the company, and organize and compile company events in a timely manner. ‌Manage important qualification certificates of the company‌: Manage important qualification certificates of the company. ‌Preside over the construction work within the department‌: Preside over the construction work within the department, build and maintain the internal network. ‌Coordinate the company's internal administrative personnel and other work‌: Coordinate the company's internal administrative personnel and other work. ‌Propose suggestions on cost control methods‌: Propose suggestions on cost control methods.

Lead and guide the quantity surveying team in contracts administration to ensure quality and timeliness in delivery of their assigned tasks and responsibilities.

• Advise and resolve requests for equitable adjustment, contract disputes and contract claims.
• Oversee the preparation and monitoring of project cost budget, cash-flow cash-flow for project, track changes in design/construction work and adjust budget projections accordingly.
• Oversee and manage main contract progress claim and subcontract payment.
• Work closely with the project team to ensure timely award of subcontractors and suppliers.
• Ensure timely finalization of main and subcontract.
• Any other duties that may be assigned.

Interested applicants, please apply online or send your resume in WORD format to [email protected] & [email protected]

Thank you for your application but we regret that only shortlisted candidates will be notified.

Responsibilities:

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.

Requirements:

• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.
• Ability to lead a sales team.
• Able to work shifts, weekends and Public Holidays

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

A Outlet Manager plays a crucial leadership role in overseeing the day-to-day operations of a hair salon branch. Their responsibilities typically span managing staff, ensuring customer satisfaction, and driving business growth. Here's a breakdown of the main roles and responsibilities:

1. Staff Management and Development

• Hiring and Training: Responsible for recruiting, interviewing, and hiring qualified staff members, including hairstylists, receptionists, and other salon personnel.
• Training and Mentoring: Conducts training programs to ensure staff are up-to-date with the latest trends, techniques, and customer service protocols. Encourages continuous professional development.
• Scheduling and Delegation: Manages employee schedules to ensure appropriate staffing levels while considering peak hours, leaves, and employee preferences.
• Performance Management: Monitors and evaluates the performance of salon staff, providing feedback, coaching, and disciplinary actions if necessary.

2. Customer Service Excellence

• Customer Satisfaction: Ensures clients receive high-quality service and that any complaints or concerns are handled promptly and professionally.
• Client Relationship Management: Builds and maintains relationships with regular clients, ensuring they are satisfied and encouraging repeat business.
• Quality Control: Monitors the services offered to clients, ensuring that hairstyling, treatments, and other services are consistently delivered at a high standard.

3. Operations and Administrative Oversight

• Inventory Management: Oversees the salon's inventory of products (shampoos, conditioners, styling products, etc.) and ensures stock is replenished on time. Manages supplier relationships.
• Health and Safety Compliance: Ensures that the salon operates in compliance with health and safety regulations, maintaining cleanliness and sanitation standards.
• Cash Management and Accounting: Oversees financial transactions, processes payments, and manages the budget. May also assist in invoicing and accounting tasks.
• Booking and Appointments: Manages appointment systems, ensures optimal booking schedules, and handles walk-ins.

4. Marketing and Promotion

• Promotions and Advertising: Develops and implements local marketing strategies, including promotions, social media campaigns, and events to increase customer footfall and sales.
• Loyalty Programs: Oversees the creation and management of loyalty programs or customer incentives to build a strong, repeat client base.
• Brand Representation: Represents the salon's brand and image, ensuring all aspects of the branch align with the overall brand standards and reputation.

5. Financial Performance and Budgeting

• Budgeting: Develops and manages the salon’s budget, ensuring expenses are controlled and profits are maximized.
• Sales Targets: Sets and monitors sales targets for the salon and individual staff, working to meet or exceed revenue goals.
• Cost Control: Identifies areas of unnecessary expense and implements measures to reduce costs without compromising quality.

6. Leadership and Team Building

• Motivation and Morale: Fosters a positive work environment by motivating staff, building team cohesion, and resolving conflicts.
• Leading by Example: Demonstrates professionalism and exceptional customer service in daily interactions, inspiring staff to follow suit.
• Problem-Solving: Quickly addresses issues that arise in the salon, such as customer complaints, staffing shortages, or equipment malfunctions, ensuring minimal disruption to business operations.

7. Compliance and Reporting

• Reporting to Senior Management: Regularly reports on the performance of the salon, including sales data, customer feedback, and staff performance.
• Legal Compliance: Ensures the salon follows labor laws, health regulations, and industry-specific legal requirements.
• Licensing and Permits: Manages any necessary licensing, certification, or regulatory paperwork required for the salon to operate legally.

8. Business Development

• Expansion and Growth: Identifies opportunities to expand the client base, such as hosting events, partnerships with local businesses, or offering new services.
• Market Trends: Stays informed on trends within the beauty and hair care industry, incorporating popular treatments or services into the salon’s offerings.

Summary of Key Skills:

• Strong leadership and communication skills
• Customer service and relationship-building abilities
• Financial acumen and budget management
• Ability to manage a diverse team and ensure performance
• Knowledge of the latest trends and techniques in hairdressing
• Marketing and business development skills

The outlet manager is the key person who ensures the efficient operation of the salon, the satisfaction of customers, and the success of the business as a whole.

Key Responsibilities:

1. Financial Reporting and Analysis

• Oversee Accounts staff in administering the overall financial functions and ensuring timely preparation of monthly, quarterly, and annual financial reports.
• Present findings, financial performance, and recommendations to senior management.

2. Strategic Financial Planning and Advisory

• Participate in financial planning and provide strategic advice to the Managing Director on financial-related matters.
• Collaborate with department heads to align financial planning with company objectives and drive profitability.

3. Budgeting and Forecasting

• Lead the budgeting and financial forecasting processes, ensuring alignment with business goals and targets.
• Work closely with relevant departments to monitor budget adherence and control costs.

4. Financial Control, Tax, and Compliance

• Handle all corporate tax and GST matters, ensuring compliance with local tax regulations.
• Maintain and enforce finance policies, internal controls, and regulatory compliance.
• Supervise Accounts Payable (AP) and Accounts Receivable (AR) functions, ensuring accurate invoicing, collections, and vendor payments.

5, Cash Flow and Credit Management

• Manage cash flow requirements, oversee credit control, and optimize working capital.
• Monitor bank balances, manage payments, and coordinate with banks on financing and foreign exchange as required.

6. Financial Operations and Process Improvement

• Identify opportunities for process enhancements to improve financial efficiency, reporting accuracy, and operational effectiveness.
• Leverage financial technologies to streamline processes and support faster reporting.

7. Team Leadership and Collaboration

• Supervise junior finance staff, providing mentorship and fostering a collaborative work environment.
• Work closely with other departments (e.g., Sales, Operations) to align financial processes and support cross-functional objectives.

8. Ad-hoc Financial Support

• Provide financial analysis for ad-hoc projects and business decisions as required by management.
• Participate in strategic initiatives by providing financial perspectives and data-driven insights.

Requirements:

• Education: Degree in Finance, Accountancy, or a related discipline; professional certifications such as CPA/CA are preferred but not required.
• Min 5 years of relevant experience in finance, specifically within the retail sector.
• Strong understanding of financial reporting, budgeting, and retail-specific financial controls.
• Proven ability to handle full-spectrum accounting, including AP, AR, and financial reconciliation.
• Proficiency in financial software and advanced Excel skills.
• Analytical mindset with the ability to interpret complex financial data and deliver insights.
• Excellent communication skills, capable of conveying financial information to non-financial stakeholders.
• High attention to detail, with a proactive approach to identifying and solving financial issues.
• Ability to work independently and collaboratively, balancing hands-on responsibilities with team leadership.
• Proficiency in English and Mandarin is preferred, given the need to liaise with internal and external stakeholders.

Job Description:

• Responsible to grow Business optimizing utilization of Sales Team and resources assigned to the Region, including Sales Team members reporting to this function.
• Accomplishes department objectives by managing staff, planning and evaluating department activities.
• Ensures a safe, secure and legal work environment.
• Develops personal growth opportunities
• Responsible for meeting customer expectations in terms of quality, production, and delivery.
• Responsible for meeting corporate expectations and goals in terms of profit targets, capital expenditures, cost containment, manufacturing/plant engineering improvements, environmental/health/safety goals, quality enhancements, information technology needs, employee and community good will.
• Responsible for improving business processes for each department through analysis and collaboration.
• Assures prompt, accurate and complete reporting on all major aspects of plant operations to the Sr. Director of Operations and Executive team.
• Decision making, analytical problem solving, forecasting, budgeting, negotiating, communicating, and evaluating are skills used daily on the job as well as the supervision and development of managers.
• Accountable for understanding all requirements of each job reporting to this position, ensuring each person is performing all requirements of the job and providing adequate training and development as necessary.

Requirements:

• Experience in Managing Operations.
• Proficient personal computer experience and software knowledge
• Exceptional written and verbal communication skills
• Strong leadership qualities.
• Highly organized.
• Strong work ethic.
• Good interpersonal skills.
• Meticulous attention to detail.
• Proactive nature.
• Able to work shifts, weekends and Public Holidays.