• Position: Operations Manager (Fast Food Chain)
• Working Hours:5 days, 8.30am- 6pm
• Salary: $6500 -$8000 + $500 transport allowance
• Location: Geylang, and required to travel to 15 branches. Company will be moving to Woodlands Senoko in 2026

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job scope:

• Analyse data relationships, patterns and trends to gain important insights and make informed decisions
• Develop and maintain business continuity strategies, policies and guidelines
• Establish business continuity processes
• Provide leadership during crisis situations
• Direct negotiation policy and develop negotiation limits
• Facilitate innovation and lead managers to manage change
• Establish and maintain strategic business partner relationships
• Resolve conflicts with stakeholders
• Develop service recovery framework
• Drive customer loyalty for service excellence
• Develop and establish financial budget and plan
• Drive service quality and customer satisfaction
• Create original applications or ideas to reveal new possibilities and reshape goals through high level of innovativeness
• Facilitate innovation process within the organisation
• Lead by example at organisational level. Inspire, motivate and guide others to adopt a point of view, make changes or take action. Cultivate an open, cooperative and collaborative learning culture for the organisation
• Champion a service excellence ethos
• Lead managers to develop organisational and governance strategies
• Establish strategies for the allocation and deployment of resources efficiently and effectively
• Foster business relationships and organisational diversity
• Strategize workforce for service excellence
• Provide mentorship to help others in their professional and personal development to improve performance and further their careers
• Develop managers and high-potential employees through organisational talent capability reviews
• Develop self to maintain professional competence to lead an organisation
• Develop a business plan
• Establish business strategies for the business function
• Establish operational plans for the business function
• Strategize service operations
• Anticipate potential problems beyond the current scope and apply higher order problem solving tools and techniques to turn problems into opportunities
• Lead programme and project after-action review
• Develop a risk management framework, policy and process
• Manage compliance with F&B hygiene policies and procedures
• Manage revenue management

Requirements:

• At least Diploma in Business Management or any related fields
• Minimum 8 years’ experience in F&B operations with at least 3 years’ experience in leading at least a market chain outlets as Operations Manager or equivalent
• Ability to forecast and follow through budgets
• Set business plans and strategies with control in place
• High analytical skills to identify opportunities and trends in making business decisions
• Excellent computer skills in Power point, Words & Excel
• lf-initiate with inter-department leaders to develop plans to meet business KPIs
• Set vision and lead the team to achieve business results

Looking for an immediate starter with a minimum of 2-3 years of full set accounting experience.

Job Details:

• Contract: 3 year
• Location: West - Namly Avenue (nearest MRT : Sixth Avenue)
• Working Hours: Mondays to Fridays: 8.30 am to 5.30 pm (Wednesday : 8.30 am to 6.00 pm)

Job description:

Financial Reporting/ Closing:

• Manage the general ledger (including posting journal entries, maintaining chart of accounts, and accurate transaction coding)
• Conduct regular GL account reconciliations to validate balances and promptly rectify any disparities.
• Assist in closing of accounts as assigned, including preparation of monthly financial reports and supporting schedules.
• Prepare accurate and timely financial reports for internal and external stakeholders.
• Assist in gathering financial information requested by internal/external auditors and regulators.
• Monitor and assess the impact of financial trends on the organization’s financial stability.
• Collaborate with cross-functional teams to gather financial data and ensure completeness and accuracy in reporting.

Control and Compliance:

• Ensure compliance to financial regulations and adherence with local and international accounting standards.
• Establish and maintain robust financial controls to safeguard company assets and ensure compliance with policies and procedures.

Tax Planning and Compliance:

• Ensure accurate and timely preparation of tax returns.
• Collaborate with tax advisors to optimize the organization's tax position.

Ad Hoc Projects:

• Participating in special projects and initiatives as assigned, such as, system implementations, or process improvement.
• Support development and maintenance of an efficient financial system.

Qualifications:

• Full set accounting knowledge is required
• Minimum diploma in accounting (with at least 2 to 3 years working experience in education and charity sector would be preferred)
• Strong understanding of financial regulations, accounting principles, and financial analysis.
• Team-oriented individual with resourcefulness and effective communication skills.
• Process strong analytical skill, meticulous and able to work independently.
• Proficient in financial software and Microsoft Office Suite.

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile https://go.persolkelly.com/job/apply/8839

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • UEN No. 200007268E • EA License No. 01C4394 • EA Registration No. R23117223 (Poh Siew Ling)

Location: Woodlands

Salary : $3000 - $3500 + Sales Incentive + Transport allowances

Working days: Monday - Friday (7.30am -5pm / 8am-5.30pm / 8.30am-6pm)

Job Responsibilities

Account Management

• Accountable for the Key Account sales performance in line with agreed and annual sales budget and performance.
• Accountable for developing and maintaining effective working relationship with account at HQ Level.
• Liaise with Key Account’s buyers for updates, promotional activation, and periodic reviews.
• Plan, execute, evaluate promotion with objective of optimising cost, sales, and volume effectiveness.
• Manage the promotion spend within the budgeted funds.
• Prepare, plan, monitor and manage promotion calendar activities and trade expenses in line with business, brand strategy.
• Coordinate with internal stakeholders (Production, Logistics, Purchasing team etc) to resolve supply chain, customer service and marketing issues etc related to retailer’s activities.

Sales Operation Management

• Manage and guide the Sales Executive in managing the Sales Team operational effectiveness.
• Ensure that Sales Executive provide updates on promotions activation and display guides in the stores with sales team through monthly internal Sales meeting together.
• Conduct monthly meeting with sales team to provide updates on forward promotional activities and related matters.
• Product/Promotion Submission.
• Responsible for product promotion proposal submission, negotiation, and execution.

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Salesforce, known as the Customer Company, is committed to pioneering the future of business through the integration of AI, data, and CRM.
Our mission, grounded in core values, is to help companies from various industries forge new paths and establish meaningful connections with customers.
We also aim to empower individuals to become Trailblazers, enhancing their performance, career growth, and contributing to global betterment. If you believe in leveraging business as a transformative platform for good, Salesforce is the place for you.

As an Enterprise Account Executive for Tableau (a Salesforce Company), your role will involve engaging with both existing customers and new leads to help them get more out of their data.
You will cultivate positive and trusted relationships with key stakeholders and decision-makers, helping them adopt and scale their use of Salesforce's analytics and AI offering (Tableau, CRMA, Revenue Intelligence, Service Intelligence).

Responsibilities include:

• Build and maintain key customer stakeholder relationships to drive satisfaction at assigned accounts.
• Develop and implement long-term account strategies aligned with customer business objectives.
• Lead the end-to-end sales process, coordinating with resources such as BDR, Marketing, Sales Engineers, Salesforce Core AEs, Professional Services, Executives, and Partners.
• Thought-leadership in the Data and Analytics space
• Articulate the Tableau and Salesforce Analytics value proposition to existing and new customers.
• Drive growth & retention within assigned accounts.

Required Qualifications:

• Minimum of 10 years of enterprise sales experience in Vietnam (FSI industry and other key industries)
• Track-record of breaking into new accounts and scaling strategic engagements with existing install base accounts.
• Results driven: demonstrate a proactive, results-driven approach to seeking out and closing new business opportunities.
• Expertise in Account Planning and Strategies: Establish plans to achieve sales objectives by effectively identifying and qualifying opportunities in Singapore market.
• Proficiency in Research and Discovery: Uncover prospects’ current processes, business challenges, and strategic goals based on customer use cases and value hypotheses.
• Solutioning Skills: Develop compelling POVs that address customer needs, working closely with the Solution Architects.
• Strong Customer Communication: Engage with customers clearly and concisely through various communication methods and tools.
• Team Selling Proficiency: Collaborate with and influence account teams and partners to support deals and ensure customer success.

Preferred Qualifications:

• Excellent interpersonal and communication skills.
• Training in sales methodologies (Meddpicc).
• Ability to develop cases and service requirements, and experience working with strategic alliances.
• Fluent in Vietnamese to converse with clients in the Vietnam market

Salesforce, known as the Customer Company, is committed to pioneering the future of business through the integration of AI, data, and CRM.
Our mission, grounded in core values, is to help companies from various industries forge new paths and establish meaningful connections with customers.
We also aim to empower individuals to become Trailblazers, enhancing their performance, career growth, and contributing to global betterment. If you believe in leveraging business as a transformative platform for good, Salesforce is the place for you.

As an Enterprise Account Executive for Tableau (a Salesforce Company), your role will involve engaging with both existing customers and new leads to help them get more out of their data.
You will cultivate positive and trusted relationships with key stakeholders and decision-makers, helping them adopt and scale their use of Salesforce's analytics and AI offering (Tableau, CRMA, Revenue Intelligence, Service Intelligence).

Responsibilities include:

• Build and maintain key customer stakeholder relationships to drive satisfaction at assigned accounts.
• Develop and implement long-term account strategies aligned with customer business objectives.
• Lead the end-to-end sales process, coordinating with resources such as BDR, Marketing, Sales Engineers, Salesforce Core AEs, Professional Services, Executives, and Partners.
• Thought-leadership in the Data and Analytics space
• Articulate the Tableau and Salesforce Analytics value proposition to existing and new customers.
• Drive growth & retention within assigned accounts.

Required Qualifications:

• Minimum of 10 years of enterprise sales experience in Vietnam (FSI industry and other key industries)
• Track-record of breaking into new accounts and scaling strategic engagements with existing install base accounts.
• Results driven: demonstrate a proactive, results-driven approach to seeking out and closing new business opportunities.
• Expertise in Account Planning and Strategies: Establish plans to achieve sales objectives by effectively identifying and qualifying opportunities in Singapore market.
• Proficiency in Research and Discovery: Uncover prospects’ current processes, business challenges, and strategic goals based on customer use cases and value hypotheses.
• Solutioning Skills: Develop compelling POVs that address customer needs, working closely with the Solution Architects.
• Strong Customer Communication: Engage with customers clearly and concisely through various communication methods and tools.
• Team Selling Proficiency: Collaborate with and influence account teams and partners to support deals and ensure customer success.

Preferred Qualifications:

• Excellent interpersonal and communication skills.
• Training in sales methodologies (Meddpicc).
• Ability to develop cases and service requirements, and experience working with strategic alliances.
• Fluent in Vietnamese to converse with clients in the Vietnam market

Key Account Executive (FMCG)

Location: Woodlands

Salary : $3000 - $3500 + Sales Incentive + Transport allowances

Working days: Monday - Friday (7.30am -5pm / 8am-5.30pm / 8.30am-6pm)

Job Responsibilities

Account Management

• Accountable for the Key Account sales performance in line with agreed and annual sales budget and performance.
• Accountable for developing and maintaining effective working relationship with account at HQ Level.
• Liaise with Key Account’s buyers for updates, promotional activation, and periodic reviews.
• Plan, execute, evaluate promotion with objective of optimising cost, sales, and volume effectiveness.
• Manage the promotion spend within the budgeted funds.
• Prepare, plan, monitor and manage promotion calendar activities and trade expenses in line with business, brand strategy.
• Coordinate with internal stakeholders (Production, Logistics, Purchasing team etc) to resolve supply chain, customer service and marketing issues etc related to retailer’s activities.

Sales Operation Management

• Manage and guide the Sales Executive in managing the Sales Team operational effectiveness.
• Ensure that Sales Executive provide updates on promotions activation and display guides in the stores with sales team through monthly internal Sales meeting together.
• Conduct monthly meeting with sales team to provide updates on forward promotional activities and related matters.
• Product/Promotion Submission.
• Responsible for product promotion proposal submission, negotiation, and execution.

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.

The Named Account Executive creates, identifies and closes sales for the Salesforce Marketing Cloud within a specific geographical region. As the individual who represents the Salesforce Marketing Cloud and drives the revenue, this person must be a self-starting closer who can create a large pipeline of business within a short period of time. We look for business athletes who are aggressive team players - hungry, nimble and intelligent - with the ability and willingness to close a mix of complex enterprise and more transactional deals.

Responsibilities:

• Create and drive revenue within the Enterprise Accounts in the Philippines
• Generate business opportunities through professional networking and cold-calling.
• Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
• Meet and exceed all quarterly and annual sales quotas.
• Own the sales cycle - from lead generation to closure.
• Develop strategic enterprise business plan.
• Maintain account and opportunity forecasting within our internal SFA system.
• Ensure 100% customer satisfaction and retention.

Requirements:

• A proven sales hunter and closer.
• Strong preference for Digital Marketing in enterprise sales experience.
• Proven track record of sales excellence in the Philippines
• Be able to work independently & as part of a team in a fast pace, rapid change environment.
• Superior professional presence and business acumen.
• Experience selling at the "C" level - CMO is a plus.

Benefits Summary:

• Up $3000 + Bonus + Benefits
• 5 Days work week
• Working Location: Transport Provided at Tuas MRT Station

Responsibilities:

• Processing and preparing financial statements
• Handle on audit schedule and bank reconciliation
• Creating invoices to send out, as well as following up with clients on any necessary paperwork
• Prepare quarterly GST reporting
• Any ad-hoc duties as required

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Follow us on Facebook for more info:

https://www.facebook.com/EC-Recruitment-Pte-Ltd-113771667194961/

Text us on for more details:

https://wa.me/6582693981

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https://t.me/ecrecruitment

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Would you like to do the opening of our Mama Shelter Singapore?

THE MISSION?

Our customers and the reception team are in good hands with you

Roles & Responsibilities

Our Accounting Firm needs you to perform the following for our clients:

• Preparing of financial data for entry into accounting system
• Bank Reconciliation
• Prepare Management Accounts
• Prepare financial statements
• Prepare tax computations
• Prepare goods and services tax
• Perform other ad-hoc duties as assigned

Requirements

• Training provided
• Diploma in accountancy (with or without experience) / Degree in Accounting / Ongoing ACCA / ACCA graduates / LCCI Higher
• Experience with accounting software is an advantage
• Eager to learn and able to work independently under pressure
• Positive attitude, meticulous and someone with initiative
• Possess strong honesty, integrity and confidentiality
• Good communications and interpersonal skills, able to speak Mandarin is an advantage (to liaise with Chinese speaking associates)
• Team Player
• Able to meet tight schedule

Benefits

• Medical & Dental benefits upon confirmation
• Increased annual leave entitlements and birthday leave
• Long service award and cash incentive
• Annual salary review & performance bonus
• Company reward incentives
• Quarterly employee engagement activities
• Free snacks and drinks
• Free monthly company arranged lunch & drinks
• Corporate Individual Mobile Scheme Plans
• Training & Development

Roles & Responsibilities

• Handle full sets of accounts for SMEs client
• Computing Taxation for corporation with its related schedules and submission of Form C/C-S
• Compilation of the Unaudited Financial Report in accordance to the Singapore Financial Report Standard
• GST report and filling
• Possibly leading a small team and to guide and impart skills and knowledge
• Liaise with auditor
• Related duties assigned by the management
• To be able to communicate with client independently
• Perform other ad-hoc duties as assigned

Requirements

• Diploma in accountancy, Ongoing ACCA, ACCA graduates or equivalent
• Eager to learn
• Strong understanding in accounting entries
• Able to work independently and under pressure
• Positive attitude, meticulous and someone with initiative
• Possess strong honesty, integrity and confidentiality
• Team Player
• Able to meet tight schedule

Benefits

• Medical & Dental benefits upon confirmation
• Increased annual leave entitlements and birthday leave
• Long service award and cash incentive
• Annual salary review & performance bonus
• Company reward incentives
• Quarterly employee engagement activities
• Free snacks and drinks
• Free monthly company arranged lunch & drinks
• Corporate Individual Mobile Scheme Plans
• Training & Development

About AlphaSense

AlphaSense is a market intelligence and search platform used by the world's leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private content. These include equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

Headquartered in New York City, AlphaSense employs over 1,000 people across offices in the U.S., U.K., Finland, Germany, India, and Singapore. For more information, please visit www.alpha-sense.com.

About The Role

We are looking for an entrepreneurial, driven and accomplished new business sales professional to join our growing Singapore team, focused on winning new business from the Corporate vertical market throughout APAC. This is an opportunity to join a high growth company, sell an award winning product that is rapidly getting adopted across the market internationally, and this person will be able to make a significant contribution in the company’s growth and future success.

Who You Are

• An experienced hunter who has sold to corporate vertical markets across APAC. It is essential that you have sold SaaS technology, market intelligence/insights and/or financial information to the corporate marketplace, which could include selling into; Technology, Media, Telecoms, Energy, Industrial, Professional Services, Life Science or CPG vertical markets.
• You have a proven track record of achieving sales targets; we are building a team of top sales performers and a great winning culture, so we are looking for people who share the same experience and values and together we can continue on our explosive growth
• Able to prospect and build a pipeline, from identifying the right opportunities to gaining access to the right levels of and across an organization; influencing and building advocacy to create the conditions for enterprise
• Energetic and creative individual, possessing natural curiosity with the ability to learn quickly
• Reputation for consistently delivering results and setting the example for work ethic, initiative, enthusiasm, and commitment
• Strong ability to develop rapport with new people, and to maintain relationships, combined with a positive, outgoing personality
• Outstanding oral, written and presentation skills
• Able to travel to clients monthly or quarterly based on business needs

What You'll Do

• Take responsibility for the end-end sales processes in your territory, targeting multiple corporate research departments.
• This is a new client acquisition sales leadership role, requiring you to lead and grow your team, research opportunities, initiate discussions, build prospect relationships, coach and conduct demos, manage product trials and close sales.
• Forecast accurately and develop necessary pipeline to meet and exceed goals
• Partner closely with our marketing team to expand brand awareness
• Work closely with our Product Specialist team during trials to ensure client engagement
• Gather and pass on information on market and client product needs to sales, product management, content, and product marketing to help us continually enhance our products

AlphaSense is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

What’s it all about?

The Sales Development Representative (SDR) Manager for the APAC region is a newly created role to help us define, execute, measure and refine a compelling top of the funnel revenue strategy for Visa Cross-Border Solutions, inclusive of Currencycloud brand. You will lead a team of 3 Sales Development Representatives (SDR’s) responsible for filling the pipeline with qualified leads that turn into revenue. You will be an inspirational leader who can drive results, but also adept at building a demand generation strategy that is presentable to a senior audience. Reporting to the Director of Sales Development, you will hold responsibility for the demand generation strategy and top of the funnel reporting for APAC.

We need you to be creative in developing unique ideas with an ability and willingness to adapt and change to thrive in our agile environment. We’ll need you to be one step ahead of the game and keep updated on the best practices in the industry so that you can keep advancing the function. You’ll need to have a strong interest in data and analytics to gain critical insights into our prospects and customer behaviour to influence purchasing decisions.

Above all else, you’ll need to live and breathe our values – Lead courageously, obsess with our customers, Collaborate as One Visa, Execute with excellence. These values are woven deep into the fabric of our culture and guide our day-to-day interactions.

What we expect of you, day to day:

Demand Generation Strategy (approx. % of role breakdown – 25%) 

• Working with regional marketing managers and sales consultants to support the creation of a demand gen strategy that meets regional targets
• Researching prospects, target personas, and segment landscape to assist with lead scoring and more account based marketing
• Building prospect target lists using business development tools
• Build strategies using clear and defined KPIs and ROI. Specific campaigns that are built and delivered as part of the strategy should have trackable metrics and align with your overall strategic objectives
• Own data management for prospecting 

Leadership (approx. 45% of role)

• As an experienced leader, you will coach and lead your team to execute against your strategy and to continuously improve the quality and warmth of leads and opportunities
• You’ll also help and mentor career growth across the team
• Oversee the SDR playbook for moving leads through the funnel, and all processes that sit alongside it
• Support APAC SDRs and oversees SDR activity globally to facilitate the transfer of best practices
• Lead by example with KPIs and prospecting
• Manage performance of SDRs, ensuring they are hitting the targets you have set

Performance Reporting (approx. 30% of role)

• Creating a reporting rhythm among SDRs, the wider marketing team, sales team and also at a senior leadership/executive level.
• Managing the creation and delivery of all demand generation reporting
• Working closely with the sales operations team, providing them with data to enable their wider sales reporting, and ensuring they are supporting marketing deliverables for reporting
• Delivery of holistic demand generation activity, both outbound lead generation as well as working alongside the marketing manager to support inbound lead generation.
• This will include building prospect lists, managing data, building campaigns within lead gen tools and the execution of those campaigns
• It also includes any necessary follow up and qualification of leads as well as smooth handover to sales consultants.

Job Description

· Serve as the primary contact point for customer needs and requirements.

· Provide onboarding support for new customers, helping them better understand and use the product to enhance satisfaction and retention.

· Demonstrate a proactive problem-solving mindset, addressing customer issues promptly and effectively.

· Build and maintain long-term customer relationships through regular follow-ups and communication, fostering customer loyalty.

· Collaborate closely with product development and sales teams to gather customer feedback, suggest product improvements, and continuously enhance products and services.

· Analyse customer usage data to identify renewal and expansion opportunities, drive value-added services, and promote product upgrades to maximize customer lifetime value.

Job Requirements

· 3 years of experience in customer success management or customer support within the SaaS, EdTech, or OA system industries.

· Bachelor's degree or above, with a preference for majors in marketing, business management, information technology, or related fields.

· Proven experience in customer success management for SaaS products, with a solid understanding of SaaS customer needs and service models.

· Proactive, resourceful, and able to manage multiple tasks in a fast-paced environment.

· Strong communication and interpersonal skills, with the ability to clearly explain concepts and solutions.

· Detail-oriented with excellent organizational skills to manage documentation and client interactions effectively.

· Proficiency in English and Mandarin, enabling effective communication and collaboration with staff at the China branch.

Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

In Wealth and Personal Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.

We are currently seeking a high calibre professional to join our team as a Senior Relationship Manager (Onshore).

Principal Responsibilities

• Focus on nurturing and activating portfolio of clients to fund up to Premier Balance
• Encourage and educate clients to adopt a Digital First approach with focus on minimizing in branch activities while educating customers to transition to digital and remote channels (For low value activities)
• Working closely with other members of the Wealth Management team, such as investment, insurance, treasury specialists to provide holistic solutions to our onshore banking premier clients
• Provide premier clients with regular market updates, endeavouring to understand our clients’ financial needs and recommending appropriate wealth management products accordingly
• Provide financial planning and advisory services aligning to clients’ needs and investment profile
• Embarking on a proactive relationship management to strengthen and deepen relationship with existing customers, hence building a strong foundation for customer growth
• Ensure coverage of all relationships through client’s engagement, risk profiling and financial planning
• Understand customers’ banking and financial needs and recommend suitable solutions to meet these needs
• Fulfilling clients necessitates while providing an exceptional client experience is the expected behaviour from all our employees and it will be measured by specific metrics

Compliance, Risk & Control

• Ensure that KYC/AML and other compliance norms are strictly adhere to
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding the bank, its clients and assets by driving compliance with applicable laws, rules & regulations adhering to Policy, applying sound ethical judgement regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications

• The successful candidate has strong academic qualifications and over 3 years of work experience in Wealth Management with a proven track record of managing clients’ portfolio (Premier banking)
• Strong understanding of financial markets and investment products
• Strong interpersonal relationship skills to be able to work individually as well as to collaborate with stakeholders to meet the needs of these clients
• Highly driven and possess the ability to succeed within a challenging environment
• Outgoing disposition, well-equipped with good communication and interpersonal skills
• Down to earth and resilient individual with an entrepreneurial and collaborative mindset who is able to work independently and in a strong team environment
• Highly driven to excel and be able to thrive within a challenging environment by effectively rec

To be considered for this role, the relevant rights to work in Singapore is required.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regards to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000JPRS

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.ognizing customers' personal banking and wealth management needs

5k2025RMSG

Video URL - External

https://www.youtube.com/watch?v=y4LU9-uRd_4

Salary: $4000 per month

Working Days: Monday - Friday (may require to work on weekends and time off to be provided accordingly)

Working Hours: 9am - 6pm (may change due to event)

Location: National Library (may require to visit islandwide libraries - public transportation during working hours)

Contract Period:

Staff 1 : 1 Feb 2025 - 31 Dec 2025

Staff 2 : 1 Apr 2025 - 28 Feb 2026

Job Responsibilities:

Create and flesh out volunteer roles for public libraries that align with operational needs, and establish clear responsibilities and expectations of volunteers

Develop and implement strategies to attract, recruit, and retain volunteers for public library initiatives, focusing on building a reliable and stable pool of regular contributors

Conduct onsite visits to libraries to assess volunteer operation at branches and identify areas for improvement.

Review and refine onboarding processes and approaches for all volunteers, both new and experienced

Implement volunteer orientation programmes, including targeted training sessions, where applicable

Plan and coordinate volunteer networking sessions to strengthen commitment among volunteers.

Foster an environment of cooperation among volunteers

Job Requirements:

At least 3-5 years of relevant experience in volunteer management/engagement.

Resourceful; willing to experiment, work with limited resources

Good interpersonal skills, enjoys engaging volunteers interacting with people from diverse backgrounds and age levels

Experience in recruiting, training, supervising, and engagement of volunteers

If interested, Whatsapp Ke Xin at 9116 8457 ( https://wa.me/91168457 ) directly.

https://go.persolkelly.com/home

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg EAP No. R22108443, Lim Ke Xin Michelle

Our client is known for creating distinctive jewelry that merges traditional Italian craftsmanship with contemporary style.

• Build strong client relationships and drive sales to meet and exceed monthly targets.
• Maintain store standards, deliver excellent customer service, and resolve any issues quickly.
• Plan and manage in-store promotional displays and customer events to boost engagement and sales.
• Oversee budgets and daily operations to keep costs down and ensure smooth store functioning.
• Hire, train, and develop staff to keep the team motivated and performing at their best.

Requirements:

• GCE ‘N’ Level and above.
• At least 5 years of experience in managing sales teams in the luxury fashion industry.
• Proven ability to drive sales and meet targets.
• Strong skills in team management and motivation.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Purpose

You will be supporting the Claim Team (Shield, Life, Critical Illness, Disability, Personal Accident, General Insurance) to resolve policyholders’ and distribution representatives’ issues relating to claim matters and effectively promote good customer service experience.

The Job

• Ensure claim enquiries and requests received through emails are responded within the expected turnaround time
• Where required, ensure calls to policyholders and distribution representatives relating to claim decisions are promptly rendered
• Assist in call out to distribution representatives and/ or policyholders, to provide basis of decision, for concluded claims. To be able to hold and manage the conversations well, to engage and explain the basis of claim decisions
• Assess and manage appeals, feedbacks and general complaints received from emails. Escalate higher level complaints to Managers and his/ her immediate supervisors
• Resolve any escalated cases assigned by Unit Head
• Recommend new methods to improve operational effectiveness and customer experience
• Guide junior staff members
• Other projects or ad-hoc assignments/ tasks delegated by the Unit Head
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
• Highlight any potential concerns/ risks and proactively share best risk management practices

Our Requirements

• Degree holder, candidates with Professional Certification in Insurance (i.e. M9, M5, CHI, BCP, PGI) will be an added advantage
• 1 year of relevant working experience in complaint handling will be advantageous
• Experience in insurance industry with claim knowledge would be advantageous (with at least 1
• year as people manager)
• Strong communication (both oral and written) and interpersonal skills
• Good listening skills
• Good stress management skill
• Able to work as a team
• Meticulous and quality service oriented
• Professional in any work aspect
• High level of integrity, take accountability of work and good attitude over teamwork
• Take initiative to improve current state of things and adaptable to embrace new changes

About Great Eastern

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

The ESG Consulting practice comprises professionals passionate about making a positive impact through advising KPMG clients on environmental, social and governance (ESG) matters to improve business resilience and increase business value. Key services include decarbonisation, sustainable finance, energy transition, due diligence, transition planning, risk and governance and reporting.

Together with other professionals, you will:

• Drive the growth of the ESG Consulting practice by providing expert advice, guidance and solutions to organizations and businesses seeking assistance in the specific area of ESG.
• Leverage your knowledge, skills and experience in the ESG domain to help clients solve business problems, improve operations and achieve their goals such as regulatory compliance, productivity and resource allocation, or revenue growth.
• Undertake activities such as:Developing proposals for submission to client and participate in pitch meetings
  Research on client and market practices to determine current actions and behaviours to establish performance benchmarks,
  Conduct capacity building workshops briefings and seminars to facilitate knowledge transfer
  Use technology and tools to analyse data to identify problems within a business and determine the most effective strategies for resolving those issues
  Compile findings into reports and presentations to explain findings and recommendations, and/or
  Oversee the implementation of recommendations or provide on-going advice
  
• Build rapport and relationships with internal stakeholders and clients.
• Ensure risk management procedures are carried out in accordance with the firm’s guidelines and requirements.

We are looking for professionals who:

• Are enthusiastic about being part of and building a strong, impactful consulting practice,
• Have a minimum of 8 - 10 years experience in a relevant role,
• Have strong educational qualifications in the fields of finance, engineering, or environmental science,
• Have worked as a consultant or has the intent to nurture a career in professional services,
• Is adept at developing presentation materials to a high quality quickly, leveraging the Microsoft Office suite, tools and technology,
• Has excellent interpersonal and communication skills, works well with others
• Has strong work ethic, strong project management and independent problem solving skills

Clyde & Co are inviting applications from Accounting professionals who have 6 years' relevant experience in audit and/or in-house controllership roles. This Singapore based role is offered on a full-time, permanent basis within the Clyde & Co APAC Finance Team.

About the role

The Regional Manager- Financial Controller will own and evolve a Financial Control Framework that ensures our accounting records are complete, accurate and our disclosures comply with local and international reporting standards . This role will provide technical accounting support and guidance across the APAC finance teams as well as lead local initiatives and the APAC work stream of global Controllership projects.

The Regional Manager- Financial Controller reports to the Head of Financial Control, Operations & Planning, APAC. This role works closely with the Finance Operations teams in the region and is akey contact point for Tax advisors, auditors and Controllership colleagues in the London office and other regional offices.

Key Responsibilities

• Ongoing review and maintenance of accounting treatment in line with local regulations, commercial drivers and firm policy
  • Provide technical accounting support and guidance to respective APAC finance teams
  • Perform technical accounting research as needed
  • Liaise with London, usually the Central Controllership team
• Responsible for the completeness, accuracy, validity and disclosure of all account lines:
  • Review preparation of monthly journals
  • Oversee regular reconciliation to source
  • Answering queries from Central Controllership team by providing required data and/or business analysis
  • Design, implement, document and operate processes that meet the firms evolving processes for account ownership and upstream attestations
• Client monies
  • Responsible for the integrity of client money, in line with SRA regulations
• Cash management
  • Consolidate and review monthly cash flow funding forecasts provided by each country
  • Identify and exploit opportunities to streamline the process via standardisation and optimal use of our accounting systems
• Continuous improvement
  • Ongoing review and enhancement of end to end Financial Control and Reporting processes
  • Optimising standardisation and operating efficiency; developing best practice tools and templates that streamline not only monthly posting activity but also quarterly forecasts and annual budgets
  • Regular review of APAC control frameworks to maintain design and operating effectiveness
  • Driving regional and/or global projects to successful outcomes - stakeholder communication, regional analyses, data requests, solution design, testing and training
• Regulatory Compliance
  • Maintain a diary of annual regulatory submissions across the region; audit, tax, company filings etc
  • Lead and oversee the statutory audits, Partnership tax and corporate tax across the region by:
    • Managing day to day relationships with external auditors and tax advisors
    • ensuring timely filing and reporting to regional regulators as well as Group
    • Statutory audits:
      • reconciling management to statutory accounts
      • maintaining excel models that generate Annual Report pro formas and the schedules for notes to accounts from the trial balance and other inputs
• When requested, support a range of Financial Planning and Analysis activities:
  • Supporting the annual budget and quarterly forecasts - generating capture templates, regional consolidation and system uploads for cashflow reporting, leases and regional provisioning
  • Developing best practice tools and templates

Competencies

• Able to prioritise and organise, ensuring all tasks are completed at the right time, scope and quality with a minimal level of rework or duplication
• Able to work independently, under general direction, and create organised work plans and output requirements in timely manner
• A strong concern for quality - good business judgement and excellent attention to detail
• Track record of successful innovation; introducing new ideas and techniques to optimise process, controls and other practice
• Collaborating across teams and offices to achieve successful outcomes with the appropriate levels of support and challenge
• Committed to personal growth; keen to grow the role and progress their career in a dynamic environment.

Qualifications and experience

• A minimum 6 years' experience with combination of at least 3 years in audit and 3 years in house controllership roles, legal services experience preferred
• Tertiary qualifications at degree level in Finance/Accounting/Business essential
• CA/CPA qualified
• Strong analytical and technical accounting skills
• Excellent written and verbal communication skills
• Highly advanced knowledge of Excel, 3E knowledge preferable.

About Clyde & Co

When you work at Clyde & Co, you join a team of 490 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide.Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one,excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering, and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets.

For more information, please visit www.clydeco.com

We offer a range of tailored benefits and support, including discounted private health insurance, first class family leave offering, and wellbeing initiatives.

Clyde & Co is proud to be an equal opportunities employer. Our core values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity.

Please take a moment to read our privacy notice carefully. This describes what personal information Clyde & Co (we) may hold about you, what it's used for, how it's obtained, your rights and how to contact us as a data subject. If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde & Co are aware of this privacy notice .

Clyde & Co will not accept agency submissions unless the agency has specifically been contacted by a member of the recruitment team.

Job Responsibilities:

• Perform full HR spectrum in Singapore, including recruitment/internship, onboarding and offboarding, L&D, payroll, employee relations, performance management in compliance with SG labour laws and other relevant laws.
• Assist Group HR Manager in HR policy development and ensure compliance in HR
• Work with MY Assistant HR Manager to fulfil all candidate sourcing and onboarding requests for SG and MY executives and workers.
• Work with SG HR & Admin Team to implement the new HRIS for Group HR (SG and MY).
• Support internal audits and regulatory compliance tasks.
• Promote a unified company culture that aligns with the group’s values and mission, working closely to ensure consistency in employee engagement and workplace culture.
• Take on any other new assignments from Senior Management and Group HR Manager.

Job Requirements:

• Must possess at least Bachelor Degree in Human Resource Management, Organisational Psychology or equivalent.
• Minimum 10 years of prior HR experience in SG, with strong knowledge of Singapore Labour Laws and Regulations. Strong experience in Talent Acquisition and Talent Development preferred.
• Self-driven and hands-on person. Collaborative in nature and strong team player.
• Able to handle confidential information with high integrity and discretion.
• Energetic and willing to implement change. Able to work in fast-paced environment.
• Willing and able to go to project sites and engage with front-line staff, other than executive staff.
• Very detailed oriented and strong at producing high quality/accurate work.
• Strong with numbers and critical thinking. Able to complete HR initiatives with high cost-benefit outcomes.
• Diplomatic and excellent interpersonal and communication skills in dealing with all levels of staff.
• Knowledge and prior experience with Malaysian Labour Laws are also useful.
• Highly proficient in M365, SharePoint and HRIS.
• Willing to work beyond normal working hours and weekends, should there be work exigencies.

Bayes advices leading technical businesses and progressive employers on talent acquisition, shaping perspectives and integrating recruitment expertise to fulfill critical and complex hires. If the role resonates with you and your professional experience complements the responsibilities listed, please click to apply. joey.teo(a)bayesrecruitment.com

Bayes Recruitment Pte Ltd

16 Collyer Quay, Singapore 049318

bayesrecruitment.com

EA License 10C5468 | EA Registration R2197948

Our website comprehensively shares our Privacy and Data Protection Policy, standards & compliance, and legal responsibilities. All personal data supplied will be treated in confidence, and as permissible by law. By submitting your resume for an application, you also consent that you may be contacted for future, or potential opportunities that may complement your expertise as applicable. You can opt out at any time by contacting our Data Protection Officer.

The People, Performance, Culture (PPC) team contributes to making KPMG a great place to work by implementing best-practice programmes to attract, recruit, develop, groom and retain the best and brightest talent. The team looks after the full HR spectrum including but not limited to recruitment, manpower planning, performance and talent management and staff communications.

As a People Services Manager within the HR People Services function in KPMG, your duties will include but not limited to:

• Lead the team in providing excellent HR support to employees, addressing their inquiries, and resolving issues promptly.
• Provide coaching and advice to junior team members
• Establish and monitor service level agreements (SLAs) and key performance indicators (KPIs) to measure team performance and ensure timely service delivery.
• Evaluate effectiveness of HR systems and processes against requirements, objectives, and user needs
• Recommend and improve HR processes, systems to ensure consistent service delivery.
• Implement and leverage technology to enhance HR service efficiency and effectiveness.
• Manage change management efforts related to HR process updates and technology implementations with team members and stakeholders.
• Monitor team adherence to HR policies, procedures, and guidelines.
• Stay updated with statutory and compliance requirements to ensure HR processes are aligned.

Job requirements

• Bachelor’s Degree in Human Resources, Business Administration, or a related field.
• In-depth knowledge of HR processes
• Strong analytical and problem-solving abilities
• Excellent interpersonal and communication skills, enabling effective collaboration with stakeholders
• Proficiency with SAP SuccessFactors Employee Central will be advantageous

Job Responsibilities:

• Manages the development and implementation process of a company's products and services.
• Coordinates departmental or cross-functional teams, focused on the delivering new or upgrading existing products.
• Monitors the project from initiation through delivery including planning and directing schedules and monitoring budget/spending.
• Organizes cross-functional activities, ensuring completion of the project (i.e., product on schedule and within budget constraints).
• Understand and Adhere to all Corporate Policies.
• Performs a variety of duties involved with planning, organizing, measuring, monitoring, controlling and overseeing Customer or Internal Services projects. Responsible for the final outcome/results of assigned projects or phases of a customer program (schedules, tasks, costs).
• Responsible for release planning, resourcing, and managing project change requests and associated contract process.
• Responsible for management of the resource assigned to the project.
• Understands the budget and resource impacts of multiple projects in multiple departments against the overall budget and resource pool that the projects draw from.
• Leads project management process improvement and best practice assignments. Evaluates and develops improvement of overall project planning. Analyzes business opportunities and recommends solutions, including financial needs. Identifies opportunities to leverage company capabilities or solutions across functional areas. Assists with conducting strategic planning and decision making which addresses long-term business and customer objectives.
• Initiates and maintains contact with internal and external organizations and individuals to ensure appropriate cooperation, coordination and information exchange, with the goal of properly developing the staff and successfully completing assigned projects including governance on 3rd party vendors.
• Maintains a detailed understanding of the industry, company products and overall business knowledge.
• Understands the customer’s goals, business needs and current business and economic trends. Uses this and other related product and industry knowledge to build solutions with customers.

Job Requirements:

• Bachelor’s degree or equivalent experience.
• Minimum 12 years of financial software project implementation experience ideally with a software vendor
• Excellent communication skills, verbal and written. Leadership experience required.
• Requires experience in translating Customer’s business needs and requirements into specific tasks and activities.
• Also requires the experience and know-how of strong Customer relationships.

We are looking for a Technology Delivery Manager. The applicant will have a strong background in technology with a strong understanding and at least 7 years’ experience with Technology Project Management. Job Responsibilities

• Job Responsibilities

Project Leadership and Management

• Lead and plan technical deliverables that meet project requirements within the allocated budget and schedule.

• Oversee and coordinate technical implementation activities across project teams, ensuring smooth production cutover and post-implementation support.

• Serve as the escalation point for the project team, addressing critical project issues and facilitating smooth execution.

• Provide hands-on guidance to ensure the project teams build enhancements according to the solution plan.

Technical Delivery and Risk Management

• Plan, monitor, and manage risks/issues related to technical project delivery, providing L3 support as needed.

• Collaborate across different domain application teams to manage technical and security-related dependencies of the solution.

• Partner with Architects, Security, Suppliers to ensure solution design aligns with enterprise design principles, security, and control standards.

• Work with Security teams to facilitate completion of penetration testing and remediation of findings.

• Partner with suppliers and testers to ensure the successful completion of SIT, UAT, performance/load testing, and application security testing with quality results.

Stakeholder Collaboration and Financial Oversight

• Partner with Program/Project Managers, Business Analysts, Suppliers to collate, understand, and finalize functional and technical requirements.

• Provide systems input during the specification phase (e.g., effort estimates, highlevel delivery plan) based on impact assessments.

• Engage with suppliers, conduct RFQ/RFI processes, and ensuring timely, highquality product deliveries.

• Manage project financials and budgeting, ensuring alignment with the financial goals of multiple projects.

• Provide regular status updates on technical delivery and escalate issues affecting the project schedule, proposing workarounds or resolutions.

• Ensure project documentation is completed according to industry and organizational standards.

Skill Details :

Experience in project management, business analysis, business process reengineering. • Self-driven, able to work independently with good multi-tasking skills to drive multiple projects concurrently. • Adaptable and comfortable working in a dynamic environment.

Soft Skills • Good organization skill, able to multi-task and work under pressure. • Adaptable and comfortable working in a dynamic environment. • Excellent time management and can prioritize work. • Strong analytical and critical thinking skills, and meticulous with attention to details. • Team player, able to work independently or in a team with minimal supervision. • Good communication, writing and presentation skill. • Good stakeholder engagement and vendor management skills

Degree in Computing or related discipline to support job requirements.

Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

In Wealth and Personal Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.

We are currently seeking a high calibre professional to join our team as a Personal Wealth Manager.

Principal Responsibilities

• Maintain customer service excellence, greeting and serving our customers in line with Branch Service Protocol expectations
• Manage customer queries, issues, feedback and complaints with appropriate advice and in line with SLA expectations of Branch Service Protocol, Customer Complaints and other process SLAs as applicable
• Adopt a needs-based approach to provide recommended solutions for retail banking and general insurance products to meet customer's financial needs
• Provide financial planning and advisory services aligning to clients’ needs and investment profile
• Demonstrate strong ability to self-source, develop new business by actively prospecting for new clients and referrals, and leveraging your existing network to generate New to Bank leads
• Fulfilling clients necessitates while providing an exceptional client experience is the expected behaviour from all our employees and it will be measured by specific metrics
• Understand and exercise Know Your Customer and Customer Due Diligence procedures when onboarding customers to ensure they are suitable clientele for HSBC
• Be a digital banking champion through promoting and educating our customers in using self-service channels such as Internet Banking, Phone Banking and Automated Teller Machines
• Respond to customers’ queries on home loan and other international banking needs and refer them to the right channels as appropriate
• Ensure data entry and operational transactions are executed expeditiously, with minimal errors and in compliance with audit and statutory guidelines

Compliance, Risk & Control

• Ensure that KYC/AML and other compliance norms are strictly adhere to
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding the bank, its clients and assets by driving compliance with applicable laws, rules & regulations adhering to Policy, applying sound ethical judgement regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency
• Attend to the operational needs of the branch and business where required by line managers or Branch Director

Customers /Stakeholders

• Take ownership for the customer’s purpose of visit to HSBC and deliver an effective solution
• Maintain highest standard of excellence in client service in line with Branch Service Protocol expectations
• Meet SLAs for all processes where applicable
• Improve customer experience by collating customer feedback, identifying deficiencies in any area eg. Operational, administrative, processes and competitiveness of products and services vis-à-vis the market
• Improve customer experience in processes, systems, operations and administration without comprising on business risks by giving suggestions and feedback
• Enhance competitiveness of products and services to relevant product teams by giving suggestions and feedback

Business Processes

• Ensure that sales & operations are undertaken in accordance with HSBC Bank plc FIM, BIM and Credit Policy Manual appropriate lending guidelines.
• Manage operational risk, by using relevant MI to identify risk situations and take any appropriate action to minimise loss

Qualifications

• Diploma/Degree qualification with relevant customer service experience
• New graduate and/or with proven sales experience is a plus
• Excellent interpersonal and communication skills, coupled with adaptability and willingness to learn
• Highly driven to excel in both customer service and sales, thriving in a focused and fast paced environment

To be considered for this role, the relevant rights to work in Singapore is required.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regards to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000JPRS

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/watch?v=y4LU9-uRd_4