M-F, 9 to 6

Invoicing Officer

12 Months Contract (renewable)

$4,700 max

Marina Bay Financial Centre

· Source and report on operational invoicing matters

· Maintain relevant sales databases in relations to invoicing

· Analyse and report on invoicing payments schedules against sales objectives

· Provide input to standard cyclical reports (weekly and monthly).

· Support business process and automation improvements to effectively and efficiently deliver customer service solutions to the business

· Support compliance with Rio Tinto policies in the area of invoicing for IO, B&A, Salt & other Bulk Materials

· Execute Letter of Credit process and ensure timelines are met efficiently

· Ensure Action To Load (ATL) and Export Declarations are met timely

· Execute FD to facilitate customer orders

· Manage individual knowledge levels, identifying areas for growth and development.

Working closely with multiple stakeholders to improve level

Interested candidates, do submit your resume to: [email protected]
Telegram me at @jocelynchan

Jocelyn Chan Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820 [email protected]

1. Min. 2 year of experience in financial institutions, with Credit operations or knowledge would be an added advantage

2. Proficient in Microsoft office 365 i.e. Excel

3. Ability to multi-tasking and manage different activities

4. Good team player

Job Description

1. Perform technical verification checks on customers income documents and Process customer’s credit cards and unsecured loans account creation or maintenance in Bank’s operating systems (critical)

2. Toggle between different systems to perform pre-processing and data entries into various (critical)

3. Update reports on daily, weekly and monthly basis

4. Handle internal/external enquiries

5. Exceptional handling on cases unable to be processed by robotic tool

6. Conduct root cause analysis and engage Support team to resolve robotics’ tool issues (critical)

7. Manage ad-hoc project assigned by Team Manager

8. Escalate any discrepancy / deviation to the Team Manager

9. Assist Team Manager with various systems’ testing and prepare go-live documentation (e.g. Standard Operating Procedure)

Responsibilities

• Deploy and support workplace safety and health (WSH) programs.
• Carry out initiatives to bolster WSH programs.
• Conduct safety inductions, orientations, and compliance explanations.
• Address WSH non-compliance and unsafe practices while promoting improvements.
• Participate in WSH compliance inspections and routine work checks.
• Collect data on WSH performance, conditions, and practices.
• Manage instances of non-compliance and unsafe conditions.
• Support incident and accident management, investigations, and preventive actions.
• Develop and enhance workplace safety and health management systems (WSHMS).
• Establish quality management policies and procedures, monitor compliance, and ensure fire safety preparedness.

Requirements

• Minimum Diploma or equivalent
• At least 2 years of HSSE/ WSH working experience
• Ability to start work within short notice will be an added advantage

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

As a Customer Service Officer cum Clinic Assistant, you will play a pivotal role in ensuring the seamless daily operations of our TCM clinic. Your responsibilities encompass a wide range of tasks, including patient management, administrative duties, customer service, therapy support, and maintaining the clinic's overall cleanliness and organization.

Major Responsibilities:

Patient Management and Administrative Tasks:

· Handle patient registration, file retrieval, and create new patient records.

· Schedule follow-up appointments for patients and provide appointment reminders.

· Process payments, issue receipts, and maintain accurate daily sales reports.

Data Management:

· Update treatment / product lists and other relevant reports accurately and promptly.

Customer Service:

· Professionally and promptly address customer inquiries, feedback, and complaints through various communication channels.

· Deliver exceptional customer service, fostering positive relationships with all clients.

Therapeutic Support:

· Assisting in therapy sessions as required.

· Assisting TCM Physicians to provide care, treatment, therapy and consultation to patients.

Consultation and Sales:

· Engage with customers to discuss treatment courses and products, making suitable recommendations and delivering excellent service and sales support.

Laundry and Maintenance:

· Handle the laundry and folding of towels and clothing.

· Maintain the cleanliness and tidiness of the reception, customer waiting areas, and pantry.

· Sanitization of treatment rooms and clinic.

Inventory Management:

· Conduct regular stock-taking (at a minimum on a monthly basis) to ensure that clinic supplies are adequately stocked.

Marketing and Engagement:

· Participate in marketing initiatives, including interactions with KOLs to promote the clinic's services.

· Participate in all marketing initiatives, promotional road shows, trade fairs, corporate events, demonstration programs, health talks and any events. Internally and externally.

Requirements:

- Able to work retail hours

- Humble, Resilient, Industrious, Mature

- IT Savvy

*Fresh grads welcome to apply!

* No experience needed! Training will be provided!

*Career progression opportunities!

Salary:

From $2100 to $2500 + High Commissions!

Working Hours:

5 to 6 working days (including weekends and public holidays)

Working hours varies between different locations

Job Descriptions:

• Promote credit cards/personal loans at branches/roadshows based on customers' needs
• Seek opportunities to engage customers and acquire new signups
• Follow-up with customers with their applications

Requirements:

• Minimum GCE "N" or "O" level (Minimum 3 passes including Math)
• Self-Motivated and independent
• Sales driven
• Able to communicate efficiently
• Able to work on weekends/public holidays

If interested, kindly sms/whatsapp your name and updated CV to Peiling @ 82006429 and quote Bank SO
Whatsapp Link: wa.me/6582006429

Yong Pei Ling
R22104765
Talent Ace Pte Ltd
EA21C0626

Responsibilities:

• Provide support in daily operation for building services & maintenance
• Attend to building services and repairs enquiries
• Work closely with Building Manager to provide assistance to tenants and solve their requests
• Maintain good relationship with tenants
• Ensure building services are well maintained and functioned
• Ad-hoc duties as assigned

Requirement:

• Nitec or GCE ‘O’/ ‘N’ Level or equivalent
• With 1 year of customer service experience
• Availability to commit to 12-hours shift

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Our client is a one of the leading players in the FMCG industry. Due to business needs, they are now recruiting a Planning Officer to be part of their Planning team to support their business needs. They are located in the West - easily accessible.

Job Description:

• Work closely with management in implementing a supply chain strategy in line with the company's overall vision and business objectives.
• Partner with senior leadership and key stakeholders across various business units to ensure smooth integration of the supply chain strategy with other functional strategies.
• Conduct in-depth market research and analysis to provide insights and recommendations regarding strategic supply chain investments, partnerships, and innovations.
• Market analysis and industry research on supply chain trends, opportunities, and challenges.
• Assisting in establishing and defining key performance indicators (KPIs) and metrics

Requirements:

• Minimum Bachelor's degree in Business, Economics, Supply Chain Management or related study
• 2 years of relevant experience in Retail or Supply Chain industry
• Proficient in Microsoft Excel / Google Sheets

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R22108850

EA Personnel Name: Chan Mun Mun

Covers contract administration, ensuring contract documentation and operational processes are functioning in line with operational plan and business policy, which includes:

• Support the Head of Section (HOS) in the management and administration department staff to achieve its objective.
• Dissemination and enforcement of Company’s policy, procurement policies and procedures to Buyers and O&M departments
• Assists HOS in procurement activities for new projects
• Manage and administer all contacts and purchase orders required
• Manage and administer organization long term and spot fuel contracts and orders
• Work closely with O&M departments, buyers and other organization's entities for tender and contract activities.
• Ensure proper execution of contracts and compliance to SOX requirement
• Manage vendor master (including vendor creation and vendor qualification) in SAP MM and SAP B1
• Conduct vendor performance reviews once a year for small purchases and after contracts.

Requirements:

• Diploma in any discipline with min 2-3 years of procurement experience
• Experience and knowledge in tendering and procurement processes
• Ability to multitask, prioritize and manage time efficiently
• Hands on in Microsoft Words, Excel and business software like SAP

interested candidate please send in your msword resume to [email protected]

Responsibilities

1. Perform technical verification checks on customers income documents and Process customer’s credit cards and unsecured loans account creation or maintenance in Bank’s operating systems

2. Toggle between different systems to perform pre-processing and data entries into various

3. Update reports on daily, weekly and monthly basis

4. Handle internal/external enquiries

5. Exceptional handling on cases unable to be processed by robotic tool

6. Conduct root cause analysis and engage Support team to resolve robotics’ tool issues

7. Manage ad-hoc project assigned by Team Manager

8. Escalate any discrepancy / deviation to the Team Manager

9. Assist Team Manager with various systems’ testing and prepare go-live documentation (e.g. Standard Operating Procedure)

Requirements

1. Min. 2 year of experience in financial institutions, with Credit operations or knowledge would be an added advantage

2. Proficient in Microsoft office 365 i.e. Excel

3. Ability to multi-tasking and manage different activities

4. Good team player

Account Assistant / Executive

• 5.5days [after probation will be 1 Sat/month]
• Mon - Fri 9am – 6pm / Sat 9am – 1pm
• $2,300 - $2,500
• Lunch provided (Weekdays)
• Bendemeer

Job Description

• Handling mainly accounts receivables, inventory control & other accounts.
• Handling admin related duties.

Requirements

• Experienced in accounting preferred with knowledge in ABSS/ MYOB or other accounting software.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

About EPAM

EPAM is a leading global provider of digital platform engineering and development services. EPAM has been expanding in Singapore since 2013 and delivering the best solutions to our customers. As a recognized leader, EPAM Singapore achieved Great Place to Work® Certification in 2023 and is committed to providing our team with inspiring careers.

You will have the opportunity to work with fellow talented technologists and accelerate your career by participating in our numerous upskilling, training, and certification programs. That is why EPAM Singapore was awarded Gold for Best In-House Certification Programmes in the Employee Experience Awards 2023 and Silver in the SkillsFuture Employers Awards 2022 for our efforts in championing employees' skills development and building a lifelong learning culture at the workplace. You can also look forward to developing holistically with the multiracial festivals and various wellness and cultural activities organized by our passionate colleagues here.

Why EPAM?

• By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2022 & 2023.
• Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters.
• You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices.
• We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey.
• At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us.

What You’ll Do

• Cultivate senior-level relationships in key accounts
• Clearly communicate EPAM's capabilities to meet client business objectives
• Identify and pursue new opportunities for full-service partnerships with existing and new clients
• Contribute to pre-sales initiatives for both existing and new accounts
• Manage Profit and Loss for the account portfolio

What Will Make You Shine

• Bachelor's in business management or a related field
• 3-9 years of relevant experience
• Proven track record in building client relationships, particularly with Singapore Government agencies
• Ability to operate strategically while providing valuable support to both clients and the team
• Experience in managing and monitoring performance metrics across accounts and portfolios
• Preferably with an IT background before transitioning to account management

How We Hire

Here, we summarize the typical journey to finding a job within EPAM:

• Apply and tell us about yourself
• Go through some standard interviews:

1. General interview with a recruiter
2. Technical interview with our technology experts
3. Manager interview or Offer interview with a hiring manager

• Get ready to join the team

Not sure if you meet all the requirements? No problem. Let’s talk anyway and find out more.

It takes 1 min of application to start the journey with us. Apply now!

Reachfield Security, one of the largest Security Guards Agency in Singapore, specializes in supplying security services to Schools, Factories, Shopping Centres, Office buildings, etc. We have vacancies for

Security Officer / WSO

Locations:

Nearby MRT:

Tanjong Pagar MRT Station / Chinatown MRT Station

Salary: $2650 - $2700

Duties:

1. Work in Museum environment; dealing with mainly public, clients.

2. Good customer service skills; able to communicate well.

3. Job duties include access control, issue visitors pass, answer general enquiries, protecting clients’ premise, clocking/patrolling etc.

4. Permanent Day Shift. No need to rotate.

5. For relief, you can choose to work any numbers of day in a week (1 to 3 shifts per week). We have flexible work schedules. Each shift is 12-hours.

Requirements:

- Possess valid security licence with RTT or HCTA

- Basic PC Knowledge

- Able to do clocking

Application Methods

- Please WhtsApp 97207103 the following information

a. Name

b. Short Address (Eg. Woodlands)

c. Day / Night shift

d. PWM Rank

e. RTT or HCTA – yes/no

f. How many shifts can you work per week

g. When can you start

- Please WhtsApp/SMS your PLRD license

- Interviews (Either video call or walk-in)

a. Walk-in for interviews:

Time: 9am to 5pm; Mon to Fri except PH

Address: 10 Anson Road #26-09 international Plaza

(Tanjong Pagar MRT)

Singapore 079903

Tel: 6324 0648

b. WhtsApp Video Call interview at 97207103

c. Or Email to gisselle at reachfield.com with your resume

You may fill in the application form online thru below link.

https://rss.armfort.com/direct-application

Do let us know once you submit the application online

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Job Scope

• Take responsibility for the welfare and safety of residents by ensuring that all safety policies and procedures followed.
• Review and monitor residents periodically to assess their progress and to ensure that high quality nursing care has been provided and to ascertain residents’ needs for additional care.
• Plan, organise, implement, supervise and evaluate nursing care programme and services rendered.
• Attend to enquiries promptly from residents’ families and assure them that loved one is comfortable and well taken care of
• Ensure resident / customer complaints (received verbally, through letters or via feedbacks) are handled expeditiously and corrective or preventive actions taken effectively and complied with protocol
• Implement and monitor infection control policies and procedures and ensure that all staff understand and adhere to these procedures strictly.
• Participate in in-service education programme and carry out post course follow-up to ensure effective transfer of knowledge and training
• Conduct periodic checks on staff on their learning journal and identify staff learning needs
• Take charge of the daily smooth operation of the ward.
• Ensure all internal documents filed correctly and circulars disseminated to all staff.
• Audit residents’ case notes and nursing documentation to ensure that records are update and comply with the legal requirements for documentation.
• Appraise HCA and NA when they renew their employment contracts and annual appraisal for bonus payment.
• Schedule weekly roster of ward nursing staff and those on night duty.

Requirements

• Min. Degree in Nursing from a recognised institution
• Valid SNB
• Min. 5 years’ nursing management experience, of which, at least 2 years’ experience as Senior Staff Nurse or above in a community hospital or nursing home setting preferred

Interested applicants, please email your updated CV to [email protected] or WA 86517051 for more information.

Recruiter's Ref Code: #HXT

Lau Xin Tong, Evelyn (Outsourcing Team)

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA license number: 99C4599

Responsibilities

• Perform timely inventory planning to ensure fulfilment of customers' orders
• Perform inventory control and monitor stock movement
• Responsible for sourcing, evaluation and purchasing of materials
• Negotiate with vendors for competitive prices and quality
• Prepare reports for management
• Any other duties as assigned

Requirements

• Bachelor or Diploma in Supply Chain Management or Business Administration or equivalent
• At least 2 - 3 years of purchasing experience preferably from constructions industry.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities

• Responds to orders via phone and email, enters and verifies the items, moves orders to fulfilment, notifies customers of stock outs, and provides an estimated delivery date.
• Boosts orders by presenting features, making related item suggestions, and looking up past purchases made by the customer.
• Acquires, qualifies, and advances prospects referred by national accounts, outside sales, and marketing.
• Finds methods for ongoing process improvement.
• Gathers, creates, and follows up on written or spoken quotes in order to obtain orders or ascertain the cause of an order's loss.
• Examines open customer order reports and responds to open items, including those that might put the customer's promised delivery date in jeopardy.
• Keeps track of customer notifications, related expediting reports and notices, and backorder reports from the distribution system.
• Notifies management of market trends, competitive pricing, and client feedback.

Requirements

• Bachelor or Diploma in Business Administration or Information Technology or equivalent
• At least 2 - 3 of sales and sales administration experience preferably from IT/ security solution industry
• Capable of traveling up to 25% per annum

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Responsibilities :

• Assisting in receiving of ATM cartridges from teams
• Assisting in receiving Duffel bags for teams
• Assisting in issuing of cartridges to teams
• Receiving cash and valuables
• Assisting Ops Supervisor in daily operations
• Ensuring accountability of cash and valuables

Job Requirements :

• No experience is required and training will be provided
• Will be required to move cash load of up to 12kg

Interested applicants, please submit your resume in Word or PDF.

Thank you.

We regret that only shortlisted candidates will be notified.

I hereby give consent to Certis CISCO Security Pte Ltd and its subsidiaries to access my job application for the position applied and other positions that I may also be considered for and to use and disclose my personal data submitted in or as part of my job application to law agencies, government representatives and prospective clients. (DATA PROTECTION: The Company is committed to respect the statutory rights to privacy of all job applicants. However, we obtain, monitor, process and disclose personal information regarding employees and prospective employees to meet our need and according to applicable laws. For more information on our Personal Data Protection Policy, please visit https://www.certisgroup.com/privacy-policy.

1. Min. 2 year of experience in financial institutions, with Credit operations or knowledge would be an added advantage

2. Proficient in Microsoft office 365 i.e. Excel

3. Ability to multi-tasking and manage different activities

4. Good team player

Job Description

1. Process redemption replies to Authorised Motor dealers

2. Pre-process interbank GIRO application forms (critical)

3. Perform data entries for financial and non- financial updates to system (critical)

4. Pre-process and generate ad hoc letters for Auto Loan customers

5. Perform administrative functions

6. Ensure all requests are processed within specified service standard, timely and accurately

7. Escalate any discrepancy / deviation to the Team Manager

• Responsible for welcoming guests in a courteous and prompt manner and leading them to a prepared table in accordance with outlets' seating procedures.
• Be familiar with the menu, promotions, and service procedures.
• Provide full assistance to guests concerning general queries.
• Provide full assistance to incoming inquiries via email or telephone and make reservations accordingly and accurately for the guests.
• To work closely with the Operations / Service Operations Manager, shift leaders, and staff members to ensure all guests are greeted properly and escorted to their ready tables.
• Obtain familiarity with venue policies and procedures in reference to training, safety, and security.
• To familiarize with the work nature and responsibilities of floor staff and all the venue events.
• Ensure the reservation desk well maintained. Assist manager in keeping traces of guest history profiles.
• Maintain an adequate supply of stationery as required.

Job requirements:

• Well-groomed and professional disposition
• Service orientated, friendly and good interpersonal skills
• Good command of written and spoken English
• Able to communicate with all levels
• Good leadership, performance management and coaching skills
• At least 1 to 3 years of relevant experience in a similar industry

Reachfield Security, one of the largest Security Guards Agency in Singapore, specializes in supplying security services to Schools, Factories, Shopping Centres, Office buildings, etc. We have vacancies for

Security Officer / WSO

Locations: East

Nearby MRT:

Pasir Ris MRT Station / Tampines MRT Station / Dakota MRT Station / Eunos MRT Station

Salary: $110 gross

Duties:

1. Work in School environment; dealing with mainly public, students, clients.

2. Good customer service skills; able to communicate well.

3. Job duties include access control, issue visitors pass, answer general enquiries, protecting clients’ premise, clocking/patrolling etc.

4. For relief, you can choose to work any numbers of day in a week (1 to 3 shifts per week). We have flexible work schedules. Each shift is 12-hours.

Requirements:

- Possess valid security licence with RTT or HCTA

- Basic PC Knowledge

- Able to do clocking

Application Methods

- Please WhtsApp 97207103 the following information

a. Name

b. Short Address (Eg. Woodlands)

c. Day / Night shift

d. PWM Rank

e. RTT or HCTA – yes/no

f. How many shifts can you work per week

g. When can you start

- Please WhtsApp/SMS your PLRD license

- Interviews (Either video call or walk-in)

a. Walk-in for interviews:

Time: 9am to 5pm; Mon to Fri except PH

Address: 10 Anson Road #26-09 international Plaza

(Tanjong Pagar MRT)

Singapore 079903

Tel: 6324 0648

b. WhtsApp Video Call interview at 97207103

c. Or Email to gisselle at reachfield.com with your resume

You may fill in the application form online thru below link.

https://rss.armfort.com/direct-application

Do let us know once you submit the application online

• Perform full spectrum of accounting including processing of payment, interco billing and balance sheet schedule
• Liaise directly with auditors during year end audit and complete audited financial statements of investment holding companies within portfolio
• Recommend measures to improve internal controls for entities under the scope of this role

Requirements

• Possess at least a Diploma in Accountancy
• At least 3-5 years experience in accounting and or external audit
• Able to start work immediately or short notice

Up to $4.5K

Healthcare Industry

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Recruiter ref code: #HKH

Working Location: Tai Seng
Working Hours: office hours ,depends on working schedule
Working Days: Monday - Friday

Job Description:

• Secure promotion plan followed by executing and implementing sales promotions.
• Dissecting, analysing sales data.
• Driving distribution penetration into all account responsible and meet distribution target.
• Achieving merchandising objectives.
• Building and delivering customers volume, sale and in-store presence at the lowest possible cost.
• Gather market information from competitors and retailers on products and development.
• Using report and records to accurately report in-store results on a timely manner.
• Being customer’s primary point of contact at trade level.
• Maintaining route coverage to optimize service level to trade.
• Forging good trade relationship with key personal at trade level.
• Working closely with merchandisers to fulfil stocks replenishment objectives.
• Open new account and distribution expansion, in line with company’s KPI.
• Perform any other duties as assigned by Superior.

Requirement:

• Minimum Diploma in Business-related disciplines
• At least 3 years of relevant experience

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Job Description & Requirements

Responsibilities:

• Source for candidates through posting of advertisements across various job boards.
• Screen resumes, conduct phone calls and interview candidates to access their fit for the role.
• Coordinate with hiring managers on the recruitment process for potential candidates.
• Understand from hiring managers their staffing needs to develop effective strategies.
• Maintain relationships with recruitment agencies and other talent sources.
• Support career fairs or other recruitment activities.

Requirements:

• Diploma/Degree in Human Resource Management/Business or equivalent
• Screen calls for Chinese-Language Teacher candidates, knowledge of Chinese is essential
• Meticulous and attention to detail
• Adaptable and able to work under pressure to meet tight deadlines

Customer Relations Officer (Call Centre)

• 1 year contract
• Work location: CBD area
• Working hours: Shift work, weekend work required, 8.00am – 5.30pm / 8.30am – 6.00pm, off on PH

The Opportunity

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Type of calls consist and not limiting to

1. Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
2. Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
3. Point to point enquiries from customer
4. SimplyGo related issues (i.e Simple Technical issue, investigation of mismatch fare)
5. Perform out bound calls to customers who leave callback

• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Your Background

• Have previous experience in call centre is highly preferred or customer service experience
• A team player with good interpersonal and communications skills
• Self-motivated and able to work independently with minimal supervision
• Training provided

Interested parties please click "Apply Now" or contact Chevelle (EA Reg no: R1762272) at [email protected]

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248