This is a Senior Account Manager role in a team of experienced professionals developing, delivering and winning high impact opportunities for Visa. Responsible for a portfolio of regional enterprise clients in Cybersource, your role will be focused on helping these clients to address their payments needs and the evolution of their payments strategy in line with new innovations introduced by Visa and challenges that arise based on market or client specific dynamics that develop.

Potential engagements could include portfolio management diagnostics, cross sell of value added services, authorization optimization strategies, assessments of digital product and marketing programs, alignment and execution of product roadmaps, optimizing client customer servicing processes, deal development and contract negotiation. Key objectives are client retention, revenue growth and improving NPS.

We are looking for a highly motivated individual who will deliver strategic thought leadership and a consultative approach to service our leading regional acquirer and merchant clients. The incumbent must be able to develop enduring, strategic relationships with clients and across the Visa organization.

Specific responsibilities include

• Proactively engaging with portfolio of regional enterprise clients and Visa leadership in regular strategic planning discussions

• Communicate and coordinate required activities with market-based Cybersource colleagues and Merchant Acquiring & Sales colleagues to deliver against commercial, financial and operational objectives

• Develop frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges

• Partner with peers in other functional areas, e.g. Marketing, Sales Operations, Risk & Identity Solutions, Visa Consulting, Merchant Data, etc. and across global teams to execute projects in ways that leverage the breadth and depth of Visa’s resources

• Produce analysis and generate insights to impel/create call to action that will improve client performance, drive understanding of client issues and provide strategic guidance for client priorities across their payments P&L 

• Travel may be required

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Responsibilities:

• Be the main point of contact for all client’s day-to-day communication and oversight; own overall client satisfaction and proactively identify opportunities
• Work with the Senior Account Manager to optimize, retain, and up-sell business
• Build effective client relationships as acts as a day-to-day partner; working with them to achieve their marketing objectives and works to nurture and grow the relationship
• Owns projects from briefs to execution with support from the senior account manager when needed
• Is a committed, responsible and confident leader of projects, who can work independently and as part of the wider team
• Brief creative, operations and third parties to ensure all parties are fully equipped with the required information and expectations are fully met
• Helps to manage client finance process
• Attends weekly client meetings and actions on client requests and briefs in a timely manner
• Owns day-to-day client communication,, including weekly reports
• Always provides the standard of service to the client that meets and exceeds client expectations

1. Good co-ordination skills and good technical knowledge of M&E systems/ equipment, including security systems
2. To carry out regular site supervision and inspection of the works/materials including any off-site production as instructed by the consultant team so as to ensure that mechanical and electrical works, including security systems, are constructed to required quality, accuracy and workmanship
3. To monitor work in progress in accordance to Approved Master Schedules with breakdown to Monthly, Weekly and Daily programmes
4. To assist the RE on daily, weekly and monthly reports of site progress as per contractor’s approved program, activities, issues and resolutions
5. To check and verify reports, variations and progress claims submitted by contractors, including as built quantity for the variations
6. To undertake any other duties related to the project as and when instructed by the SO and RE.

What you get to do in this role:

• Lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives and key performance metrics.
• Guide our team members in order to achieve their highest levels of performance through coaching, training, and providing opportunities to build and refine higher-level customer management skills.
• Support and inspire the team to deliver an incredible customer support experience.
• Refine Support Account Management interactions and processes through the extensive use of KPIs, data and analytics.
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, execution and service.
• Continue building upon the relationships with Technical Support, Operations, Sales, Customer Success, Professional Services, Engineering and others.
• Lead Renewal and New Sales business discussions with our organization, Sales teams and Sales Operations, supplementing them with expert knowledge of the Support Account Management Organization.
• Advocate for critical customer issues as a critical escalation point.
• Work with your team members in the participation, management and outcomes of organizational projects and programs designed to enhance our overall program.
• Work with internal teams to continue elevating the Support Account Management Brand internally.
• Continually mentor and execute to achieve our customer, corporate, organizational and employee objectives.

What you get to do in this role:

• You will engage with our largest customer’s C-Suite Executives leveraging your extensive industry and operational transformational experience to elegantly articulate how breakthrough business outcomes are achieved on the NOW platform.  In the course of these CXO engagements, you will also advise and work closely with key internal Executives, as well as our Sales and Strategy teams to build a strategic product and GTM strategy including enabling the global field community. 
• Accelerate sales cycles by meeting and working closely with our most strategic customer CXOs (Fortune 500).
• Work with Customer CXOs to build out their transformation strategy.
• Increase C-suite awareness by creating industry leading transformation frameworks that help ServiceNow strategic clients accelerate their transformations.
• Develop and drive prospect pipelines by hosting CXO round tables, delivering industry keynotes, and leading other executive-level field marketing activities.
• Provide critical product and marketing content feedback to key Engineering and Field Marketing teams.

News can change the world, save lives, and bring us all closer together through empathy and understanding - but not if it isn’t read. Out of the hundreds of millions of articles and posts, how do we deliver the information that matters the most? How do we avoid the filter bubble of personalization and widen people’s interests and knowledge?

SmartNews is creating an entirely new model for the news industry. Our mission is to evaluate (in real-time) what makes a quality story and deliver the stories that matter to people who need it. We are dedicated to the idea that people make better decisions when provided with better information.

We’re not there yet, but we have a great head start. We’re one of the very few pre-IPO, (double) unicorns focused on the news with thousands of publisher partners globally. Founded in Tokyo in 2012, SmartNews has become the go-to source of news for users around the world. We have more than 20M+ monthly active users worldwide, billions of channel interactions, and article pageviews generated per month.

Join us and be a part of the solution as we work to escape the filter bubble, strengthen democracy, and help people be better informed.

About The Role
Cross Border Business (CBB) helps key Chinese and other global clients to succeed in Japan and US via Smartnews marketing solutions. Global marketing done right is becoming more challenging due to fast-changing consumer expectations, diversity in individual market landscapes, and the rate of technological change. Our team aims to grow the SmartNews ads business sales by driving the acquisition of cross-border advertisers and agencies, while also improving awareness and media priorities in targeting industries.

• Develop new and existing advertiser relationships directly and via agencies in Asia market.
• Gather advertisers’ feedback and deep dive solutions to satisfy local advertisers’ expectations, via collaborations  with Account Management and cross-function teams
• Research on potential opportunities in China market and develop new local advertisers and agency partners
• Enhance business scale with top local advertisers via deepdiving advertisers’ expectations and providing performance enhancement solutions with AM and cross-function teams
• Lead joint business plan development, agency-level strategy and develop existing agency relationships to facilitate agreements and speed up business growth
• Collaborating with Ad Products and other key departments to enhance our products via customer feedback-sharing and other customer-related activities
• Improve awareness and media priority of Smartnews in local targeting industry via conference attending and other marketing solutions

• Experience in advertising/online media sales or marketing
• Proven track record of delivering result
• Experience in cross-border transactions and working experience of serving for clients in Asian countries. 
• Business-level English and Chinese
• Ability to make frequent business trips for on-site project management, and ability to carry out new customer acquisition and manage relationships with both new and existing customers

What you'll do:

• To provide quality and compliance supervision for the construction of Civil works, such as drainage, roads, sewage works in accordance with the Project specifications and drawings
• Assist Superintending Officer in daily close supervision and coordination duties
• Inspect and supervise Contractors’ works and tests to Approved Drawings and Specifications
• Keep quality records of all works, monitor and report on work progress
• Responsible for the consistency of quality assurance inspections and testing for works
• Implement quality assurance plan in a well-coordinated manner
• Coordinate with Contractors, Stakeholders, Authorities, Interfacing Contractors and the like on execution of works
• Assist the Engineer(s) in supervision, inspection and quality control of construction work on site ensuring it is carried out to the approved drawings and specifications
• Monitor and report on the progress of works as per contractor’s approved program
• Handle contractors’ queries, reports and verify claims 

• Complete the important tasks outlined on the Officer Shift Checklist, to record and follow up all job related incidences in the Officer Log
• Report broadband and telephone equipment defects to the relevant vendors
• Attend to complaints and enquiries referred to by Communications Assistant
• Highlight important events, special instructions and information to the team
• Handle follow ups passed over from the previous shift
• Handle and deliver the Hotel’s general emails to the relevant departments promptly for follow up
• Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up
• Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system
• Ensure Broadband charges tally with the Hotel PMS postings
• Conduct and attend trainings, daily briefings and monthly departmental meetings when necessary
• Maintain good housekeeping standards and adhere to all safety and loss control procedures 
• Monitor the functionality of in-house TV Channels, Pipe-in music system and other equipments and systems and report any defects to Engineering Dept
• Keep an accurate record of the inventory, rental equipments and stock
• Tabulate daily and monthly traffic analysis report

• Assist guests with check in and checkout, and other cashiering duties
• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions 
• Handle guests’ mails, messages, and answering phone calls
• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
• Provide guidance and assistance to Guest Relations Assistant
• Meet, greet and provide rooming for VIP guests
• Attend daily briefings and relevant departmental and interdepartmental meetings
• Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area 
• Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager 
• Comply with hotel and department policies and procedures at all times
• Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
• Provide assistance and supervision of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters

Location: East

Industry: MNC within Aerospace

• Communicate with customers to solve collection issues and gain payment commitments, while building rapport and a positive relationship with global strategic account
• Check stopped orders report on a daily basis for the assigned region and/or product line. Review the overdue status and risk development of the customer before releasing the order
• Conduct customer review of the new and existing customers and recommend credit lines according to the global credit policy
• Work with cash applications team and customer service team to research and resolve short payments/non-payment disputes
• Attend periodic collection meeting and coordinate closely with regional finance and commercial team to address any escalated collection matter
• Inform manager of potential problems in the credit review process or collection process and make recommendations for process improvement
• Perform AR reporting on overdue balances and top accounts as per request from business units
• Perform other duties and responsibilities as assigned.
• Perform intercompany confirmation at month-end closing.
• Perform other duties and responsibilities as assigned.

• Minimally 1 year related commercial collections experience
• Proficient in V-lookup
• Demonstrate clear understanding of basic accounting principles, general ledger, credit practices and collection procedures
• Ability to work in a multi-tasking environment managing a large portfolio of accounts, under pressure while meeting deadlines is required
• Show good initiative, responsible and a positive can-do attitude
• Experience with ERP system - SAP is a plus
  

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or email to [email protected]

CEI Registration Number: R1985071

EA License Number: 21C0661

Company Registration Number: 201127615M

As Customer Success Manager/Executive, your job responsibilities are identified as follows, but may change if deem necessary;

• Customer Success Manager/Executive are required to work closely with Global Technical Managers and communicating Customers Polices and Procedure to Shiji Offices
• Establish project delivery standards and tracking policies and procedures that optimize the customer experience
• You will be customers’ Primary point of contact
• Customer Success Manager/Executive may gather feedback from their customers, study other customer success programs and analyze customers need to identify the best practices
• Customer Success Manager/Executive must establish policies the entire staff can adhere to so all customers receive the same quality of service
• Customer Success Manager/Executive must be well versed with company’s products
• You may be called upon to provide technical support to customers or to provide training on their products
• You may even require to help customers plan and understand the best ways to utilize their software or products based on the customer’s business needs or business plans
• The Customer Success Manager/Executive will focus on educating our customers on the flexibility and capabilities of their software or products so customers are encouraged to continue using our services
• Regular communication with customers on our products new features
• Make our customers successful! Promote the Company’s services (enhancements / updates / new initiatives / maintenance) through the relationships you have nurtured

As a Key Account Lead, you will drive operational excellence and seamless customer experience on digital marketplace platform while consistently maintaining the H&M brand. The role will work collaboratively and cross-functionally to drive and transform the customer experience while maximizing financial returns. You work in accordance with legal requirements and H&M standards, policies and procedures to meet the expectations of customers and colleagues. 

Key responsibilities

• Execute on the activity plans for the brand on external marketplace. Gain familiarity with the commercial agenda of our partners, maximize selling peaks, drive strong customer awareness and conversion through executing all campaigns, commercial activities and promotional events in the most optimized manner.
• Build and maintain brand health on the platform in terms of accurate & relevant catalogue, content, callouts, assortment and offer. 
• Explore and implement best practices for marketplace inventory fulfillment; identify areas for improvement that can lead to cost savings, greater efficiencies and profitability. 
• Make sure that all assets (creatives) utilized across marketplace platforms align with global guidelines
• Secure strong collaboration between external partners and develop strong internal relationships across functional areas such as merchandising, media, business tech and logistics to make sure day-to-day operations run seamless on the marketplace platform and help the brand optimize traffic, customer growth and revenue. 
   

Primary Objectives;

• To carry out AML/CFT transaction monitoring and investigate alerts in a timely manner and ensuring proper documentation
• To investigate all transaction alerts generated by Transaction Monitoring System within the agreed timeline.
• To ensure due diligence and background check on suspicious transactions.
• To ensure efficient identification and monitoring of suspicious activities and transactions.

Key Responsibilities;

AML Transaction Monitoring

• To review and investigate system-generated or any alerts, to determine the next course of action
• Conduct further investigations, if necessary, by engaging relevant stakeholders to obtain the required information to ensure proper closure
• To close the alerts promptly and maintain proper documentation on the rationale of the closure
• To assist the Team Lead for key reporting to management and various stakeholders

Other function(s)

• Work closely and support other AML compliance teams to strengthen and further mitigate residual AML/CFT risks
• Work with other business units to foster good working relationship to increase the level of AML/CFT awareness
• Perform any task or participate in projects as required by management
• Work closely, and support other teams within the Compliance Department

• Conform to and enforce policies, procedures & rules, and regulations as laid down by Accor and the Hotel to achieve the highest levels of uniformity and guest service
• Directly report to the Assistant Safety and Security Manager / Safety & Security Manager
• Responsible for maintaining the highest level of security within the Hotel at all times whilst on duty
• Protect all guests’ patrons and employees of their belongings
• Ensure the Hotel’s property is well protected
• Take charge of the Hotel Security during duty hours
• Responsible for securing all hotel properties, staff, and clientele in accordance with the procedures as stipulated in the security manual
• Enforce the Hotel’s Rules and Regulations
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values
• Record details of significant incidents and activities in the logbook during his shifts
• Ensure all Lost and Found properties are recorded in the Security Management System, hand them over (non-valuables) to the Housekeeping Department as soon as possible, and keep the Duty Manager informed
• Maintain a Hotel Logbook on incidents, complaints, etc., and refer them, if required to the appropriate department for follow-up action

• Conform to and enforce policies, procedures & rules, and regulations as laid down by Accor and the Hotel to achieve the highest levels of uniformity and guest service.
• Directly report to the Assistant Safety and Security Manager / Safety & Security Manager.
• Responsible for maintaining the highest level of security within the Hotel at all times while on duty.
• Protect all guests’ patrons and employees of their belongings.
• Ensure the Hotel’s property is well protected.
• Take charge of the Hotel Security during duty hours.
• Responsible for securing all hotel properties, staff, and clientele in accordance with the procedures as stipulated in the security manual.
• Enforce the Hotel’s Rules and Regulations.
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values.
• Record details of significant incidents and activities in the logbook during his shifts.
• Ensure all Lost and Found properties are recorded in the Security Management System, hand them over (non-valuables) to the Housekeeping Department as soon as possible, and keep the Duty Manager informed.
• Maintain a Hotel Logbook on incidents, complaints, etc., and refer them, if required to the appropriate department for follow-up action

What do we expect from you?

Under the general guidance of the Director of Finance, you are to implement, handle, and monitor all matters relating to customer credit and timely collection of outstanding debts.

How your day looks like?

• Timely management of invoices and receipts.
• Prepare manual invoices & credit notes where and when required.
• Process and apply payments to invoices via various modes of payment methods.
• Investigate and resolve billing discrepancies/enquiries.
• Process and timely issuance of Statement of accounts and follow up on delinquent payments.
• Provide ad hoc support to the operations accounts team.
• Process credit applications, ensuring that clients are notified promptly and professionally.
• Ensure all invoices/statements are issued on a timely basis.
• Report on monthly accounts receivable aging analysis and detailed accounts’ ledgers.
• Guest Ledger and liaison with Front Office.
• Ensure PM accounts & guest in house daily with high balances are checked daily.
• Monitor and pursue the collection of overdue accounts.
• Hold Credit Meetings weekly and write minutes.
• Any Ad-hoc task from Director of Finance

Account Development is about building deep client relationships & unlocking solutions across the NIQ portfolio enabling our customers to succeed. The Account Development person is responsible for all client activity and overall success of NIQ at the client. This includes driving timely outcomes and client value (client satisfaction) through the analytics delivered that support NIQ’s ability to achieve revenue goals. Accountable for overall client financials. Works successfully across a matrixed organization structure, fully leveraging the service model. Essentially the general manager of a client or assigned clients. Responsibilities

• Building and maintaining strong networking and C-suite engagement with key players at client and leading discussions with a wide range of decision influencers and budget owners
• Developing external Joint Business Plan with client & achieving the operating plan for assigned client(s)
• Negotiating & managing regional NIQ contracts with clients to deliver on commitments
• Identifying sales opportunities for NIQ Services and Solution to help the client achieve strategic objectives
• Partnering with Sales Leaders in the region at NIQ to enable them to achieve sales goals
• Gaining familiarity with NIQ portfolio and inter-connectivity of different solutions
• Promoting NIQ through presentations at conferences and similar external events to cultivate specific new client leads and opportunities among existing clients
• Working collaboratively with Practice/Retail Analytic Consulting teams to ensure all work is connected to client business issues, is delivered on-time and focused on the outcome

1. Support in GST checking & review
2. Follow up on customer overdues
3. Participate in the AR aging meeting with stakeholders
4. Checking the audit confirmation received against the data in accounting system
5. Support in the preparation of monthly profit & loss breakdown by departments
6. Support in the preparation of balance sheet presentation slides to management
7. Review and approving balance sheet schedules (including follow up of long outstanding items)
8. Review and approving of journals
9. Performing weekly payment check
10. Support in other adhoc duties as assigned 

1. Assist and support accountant on daily accounts payable and fixed asset management
2. Assist to reconcile monthly fixed asset and leasing reconciliation
3. Support system migration project - data checking
4. Assist to check daily tax key postings for GST submission
5. Support with the detective control checks
6. Other tasks as assigned

Job Description

The Specialized Sales Manager and Account Executive will play an essential role in managing, developing and growing Visa’s business with our emerging clients in targeted regions. In this role, you will be the primary contact for small institutions, addressing inquiries, solving problems and freeing up resources from country-specific sales and functional areas to nurture and expand business with key clients and stakeholders. You will also be responsible for generating leads, executing sales initiatives and implementing business development and portfolio management strategies in continuous collaboration with Sales and Functional Areas. This alignment ensures our activities are in line with country, regional and global strategies.

Why this is important to Visa

Through enabling digital payments, Visa supports the communities and economies that we are part of.  Visa works with its clients, governments and other partners to make this happen.

The Sales Engine is the next step in the evolution of our sales and service approach within Southeast Asia. In this role, you have an opportunity to reshape and renew how we take care of our clients who we manage on a portfolio basis. You will also have a critical part in supporting the initiatives across geographies and functions to optimize our sales approach.

The Specialized Sales position will be responsible for a portfolio of clients (issuers and acquirers), which will include driving sales initiatives on our key products and solutions, understanding the evolving needs of our clients and ensuring Visa contributes to driving a successful partnership and business growth.

Key Responsibilities:

• Contribute to achieving Visa Business Goals in alignment with corresponding countries’ strategies and priorities.
• Lead the business and relationship development with assigned clients, aligning objectives, priorities and resources.
• Serve as the primary business contact "Account Owner" for Emerging-Mass and High Potential clients, providing day-to-day support and executing sales initiatives.
• Collaborate with country teams to secure key deals and generate leads for emerging clients, according to market coverage.
• Understand the Financial Institution's business and payment strategy across all product platforms. Segment clients as Gold, Silver, Bronze in the Sales Engine to determine prioritization of engagements and delivery.
• Develop and execute business plans to increase sales volume and market share. Identify and pursue new business opportunities for emerging Clients.
• Foster productive relationships within the client organization and Visa, understanding their decision-making process.
• Expand existing relationships and partnerships through the selling of Visa products and services, utilizing a consultative sales approach.
• Proactively provide feedback and drive improvement of existing processes and activities.
• Ensure business continuity by responding to client's requests in a timely manner when a team member is out of office.
• Document opportunities and initiatives in Microsoft Dynamics in an appropriate, consistent and timely manner.
• Comply with internal controls, developing an understanding of Visa rules, policies, processes, and procedures.
• Continually review the payment landscape and recommend, develop, and implement new approaches to growing Visa's business.

We are looking for an experienced and strategic Enterprise Account Executive who has a knack in generating new business (new logo acquisition) for Freshworks.  They should have a consultative sales approach, a successful track record growing and on-boarding clients with polished presentation skills. This person must demonstrate all the behaviors associated with a high performance sales culture, specifically managing a pipeline of new business opportunities and delivering results against a quota. This individual will provide the best sales experience possible for our customers.

Responsibilities:

• You’ll become the resident expert on the Freshworks platform and will sell new customers our cloud-based software
• Drive new logo acquisitions to meet or exceed revenue targets
• Demonstrating / selling value to key stakeholders within the accounts
• Build a plan to maximize revenue and customer satisfaction within your accounts
• Create & articulate compelling value conversations with C-Level stakeholders also work in  alignment with inside stakeholders namely AE's, Customer Success, Implementations,  Billing, Support, deals teams etc.
• Close large, complex deals involving multiple executive level stakeholders
• Collaborate with and lead a larger cross functional team to the closure of large complex deals
• Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value based selling
• Exceeding activity, pipeline and revenue goals on a quarterly basis
• Build strategies and execute on the plan in the assigned territory with the goal of generating and maintaining 4x pipeline
• Analyse sales/metrics data from your accounts to help evolve your strategy
• Assist customers in identifying industry relevant use cases and educate customers to make a  strong business impact
• Develop long-term strategic relationships with key accounts
• Ensuring satisfaction within your accounts 

• Manage and maintain user contact data.
• Build and nurture direct relationships with key users.
• Develop and maintain a hunting list for potential clients.
• Ensure transparency on key users and projects, including potential evaluations, user demands, project management, and infrastructure setup.
• Regularly update dashboards on users and applications/projects.
• Take responsibility for sales and gross margin targets for sales force-driven customers.
• Manage, enable, and monitor specialized (sales force-driven) retail operations.
• Collaborate with the After Sales Manager to audit the fulfillment of added value services (logistics, first-level technical support, financials, after-sales service).
• Provide commercial and conceptual training.
• Sell and create additional services such as Fleet Management, Full Service, Pick-up, and 24-hour repair.
• Develop direct sales strategies that do not conflict with retail-driven sales.
• Personally manage large accounts and projects, focusing on assertiveness, information, and purchase phases.
• Aim to cover the top users in the country.
• Collaborate with the regional team to address user demands for solutions and applications.
• Serve as an interface and support for divisions responsible for cross-selling concepts.
• Implement central user marketing strategies and concepts.
• Ensure the correct mix of products and services for quality-oriented large users.

About Us:

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms. 

We are a team of 480+ Sleekers from 18 countries, with offices in Singapore, Philippines, India, Vietnam, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

Sleek is now searching for a Senior Account Executive to join the team, while collaborating with the global offices. As we are continuously growing, this job posting is permanent and applications will be reviewed periodically.

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates.

Main Responsibilities:

• Focused on the closing of large and complex accounting deals over mid-term sales cycles (2-6 months)
• Develop a deep understanding of the product and work in conjunction with internal teams to offer advice to customers.
• Develop complex pricing models through understanding the cost of delivering services in order to customize pricing for larger customers
• Work with multiple stakeholders within a company to close deals 
• Work closely with internal teams and provide detailed handovers to ensure a smooth onboarding process
• Constantly on the lookout for new revenue opportunities, networking and strategic partnerships
• Build and adapt sales strategies to meet customer and business needs
• Drive Sleek’s revenue growth by over-achieving KPIs and milestones
• Nurture prospect relationships through the sales cycle, ensuring alignment with Sleek’s product offering resulting in a long-term relationship
• Improve existing lead acquisition channels in conjunction with internal teams
• Identify product development opportunities through customer feedback and experience

• A minimum of 6 years working with external clients, with a proven track record selling complex products or services to mid-market or enterprise clients
• Has experience working with internal teams to develop custom pricing models for clients
• Has experience working with client’s legal/procurement teams to close deals
• Sales & Marketing experience essential
• Proactive with a positive attitude to roll up their sleeves and ensure targets are exceeded
• A networker by heart with outstanding verbal and written communication skills
• A passion for technology and the local startup ecosystem
• Sales experience prospecting and qualifying leads
• Hubspot experience preferred
• Entrepreneurial mindset
• Always looking for ways and opportunities to improve the client experience
• Experience or/and background in Accounting is a must

• Hybrid working arrangement
• A fast paced and exciting work environment with a supportive team of fellow hustlers building an amazing company culture
• An environment that encourages innovation and the autonomy and freedom to apply your expertise

More about Sleek!

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. We are the 1st international incorporation and accounting brand to achieve B Corp certification status, meeting the highest standards of social and environmental impact performance. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!

About the job

Reporting to the Shopping Experience Manager and Team Leader, you will be the liaison officer to provide a positive and joyful shopping experience that creates trust in the IKEA Brand for all IKEA visitors and customers.

Your assignment

• Ensure IKEA Tampines Store is a friendly, safe and secure environment for all IKEA visitors and customers.
• Understanding and contributing to the department’s action plans and taking ownership on your part for deliverables.
• Being knowledgeable around customer shopping experience and the daily checklists to improve on the customer service delivery.
• Being responsible for the children’ safety and cleanliness in Smaland, and amenities such as 1st Aid Room, Nursing Room, etc
• Plan, co-ordinate and follow up on the IKEA Family activities and Children Birthday Parties in the store.
• Handling all customers’ queries or complaints professionally and improve customer service delivery to enhance customers’ shopping experience.
• You will record information, handle paper works and compile statistics, general housekeeping and other duties related to the job.
• You will be cross trained to other functions within Customer Relations (i.e. Checkout and Easy Buying) and support these functions when required.

Your profile

• You have strong communication and interpersonal skills with passion for children and people
• You are a committed and motivated team player, who is also able to work independently
• You are able to cope with stress and able to provide solutions for customers and operational issues
• You have good computer literacy, multi-tasking ability and enjoy being in a hands-on operation role
• You are able to commit to working both retail shifts during store operating hours, inclusive of both weekends and Public Holidays

As Wise becomes ever more integrated into financial systems around the globe, we are subject to ever increasing scrutiny from regulators, partners and regional stakeholders. If we are successful, we’ll eventually become one of the most heavily regulated companies in the world.

As Regional Information Security Officer for the APAC region, your job will be to represent Wise Security Squad, creating strong partnerships within our APAC legal entities to help reduce Information Security and Technology risk in line with the expectations of the markets in which we operate.

What you will be working on

• Working closely with regional risk, compliance and engineering teams to provide a tailored view of risk to APAC legal entities.
• Leading security responses for regional licence applications, annual certifications, and ad-hoc audits.
• Supporting Group Security Risk assessment process and preparing risk updates for APAC entity committees and boards.
• Evaluating Wise Group Security controls against regional requirements and obligations.
• Supporting our global security security certification process (e.g. ISO27001, PCI-DSS, SOC1 & 2).
• Assisting with other Information Security and Technology risk related activities as needs arise.