What a Manager, Fintech Account Manager – Visa Direct Asia Pacific does at Visa:

Visa Direct is an exciting, new payment service that Visa provides to clients (including issuers, acquirers, processors, merchants, remitters and service providers) to facilitate domestic and cross-border fund transfers/disbursements to Visa accounts in the U.S. and around the world using push payment technology, i.e. Original Credit Transaction (OCT), and traditional ACH/RTP payment rails to deposit into checking accounts and wallets leveraging the VPL network.   Visa Direct consumer and business applications include person to person (P2P) transfer, cross border remittances, funds disbursement (business to consumer or small business payments) including priority use cases of marketplace payouts, royalty and digital content payouts and gig economy services, and more.

We are seeking an experienced Account Manager who can develop and drive critical growth initiatives, both regionally and globally, in a complex, matrixed environment.  The ideal candidate will be a structured, experienced money-movement leader, an analytical thinker with excellent communication skills and possesses a strong drive to expand client transaction volume and revenue for assigned accounts.   The candidate enjoys variety and collaborating with people and excels at developing client relationships and expanding to additional influencers and buyers across the account.  The candidate is thoughtful, curious, and analytical with a desire to make an impact and contribute to the growth of the AP and Fintech Visa Direct business. 

This is a client-facing role so organizational savvy, interpersonal and negotiation skills are critical as he/she will interface with all areas of Visa (sales, marketing, pricing, legal, risk) and with executives from some of our largest clients. Visa is looking for an individual that is a thought leader in strategy and business growth with a proven track record of success in fast-paced environments with demanding timelines.

What we expect of you, day to day:

• Achieve and exceed account transaction and revenue targets for Visa Direct by client
  • Achieve annual performance goals and enablement milestones for Visa Direct (e.g. transaction and net revenue growth new endpoints, corridor expansion, or use cases)
  • Develop and actively manage client account plan to achieve financial targets and strategic priorities across all products (e.g.  direct to card, account and wallet, AFTs, VAS, etc..)
  • Develop and manage strategies for performance acceleration, including high potential use cases, marketing strategies and growth opportunities
• Sales pipeline development, up-sell, cross-sell endpoint options, routes / corridors, use cases and VAS across primary and extended client LOBs.
  • New / renew deal structure, incentives, negotiation and contracting
  • Manage and support clients through the sales cycle from opportunity identification, solutioning, and program launch, ramp, and optimization
• Established a trusted working relationship with the Client to ensure we have the necessary understanding of the client’s business and strategy and work across internal Visa and Visa Direct stakeholders to support and/or accelerate deliverables
  • Collaborate with the client Account Executive(s) to define account priorities and achieve the annual plan
  • Partner with Visa Direct cross-border commercialization team to develop the go-to-market strategy and ensure we have the right value proposition and product construct to meet client needs
  • Work with Marketing to ensure our client facing materials are excellent, on message and help accelerate the learning and launch process
  • Work with Finance and Leadership on forecasting and monthly/quarterly reporting
  • Work with Legal to ensure client contracts drive to successful outcomes for both Visa and our clients
  • Work with Client Services to monitor payment volume to recommend optimization activities and address production issues as needed 
  • Collaborate with Visa Direct AP Leadership to share progress and growth through internal reporting and tracking of account plan and financial budget
  • Identify and raise product feature enhancements
• Active investigation and management of account program performance, with a drive to resolve issues quickly and completely.
  • Analyze dashboard and identify key trends, bringing in product and client services SMEs to assist as needed
  • Client transaction yield optimization (price / FX)
  • Underperforming program revenue impact and resolution
• Development Account plans and monthly/quarterly reviews
  • Provide comprehensive, insightful review of the client’s program performance identifying opportunities to drive growth and defining the
  • Lead regular review and opportunity solving sessions with the cross functional teams and help problem solve when client programs are stalled, or transaction volume has plateaued
  • Monthly reporting to Visa Direct AP and Market leadership

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

• Establish professional and deep relationships with key personnel in assigned customer accounts
• Leads account planning process that develops account strategy, financial targets and critical milestones for 1–3-year period
• Leads cross functional team within Salesforce to meet customer accounts performance objectives and expectations
• Deep understanding of customer's business environment, proactively assesses, clarifies and validates customer needs on an ongoing basis.
• Leads solution development efforts that best address customer needs and generating pipeline for the Salesforce
• Engage with prospect organizations to position Salesforce solutions through strategic value-based selling, business case definition, ROI analysis, references and analyst data.
• Manage the end-to-end sales process through engagement of appropriate resources such as Sales Engineers, Professional Services, Co-Primes, Executives, Partners etc.
• Generate short term results whilst maintaining a long-term perspective to maximize overall revenue generation.
• Accurate quarterly forecasting and revenue delivery.

• Relevant experience of solution selling within a major IT services or software vendor.
• Candidate must have experience selling into Singapore market
• Successful history of net direct new business sales, with the ability to prove consistent delivery against targets
• Ability to build rapport with customers including CxOs.
• CRM/ or application sales, relevant enterprise experience preferred.
• Adaptability with open mindset, driven, customer focused and a team player
• Have experienced in leading and orchestrating a virtual team across a matrix organization to deliver outcomes for the customer.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Description:-

* Tabulate business transactions, process invoices, verify financial data for use in maintaining accounts payable records
* Clarify any questionable invoice items, prices or receiving signatures
* Obtain proper information and/or data regarding invoice payments
* Assemble invoices to be completed for payment
* Check vendor files for any previous payments and assign voucher numbers
* Maintain copies of vouchers, invoices or correspondence necessary for files
* Type periodic reports and other records

• Responsible for handling telephone enquiries, accepting reservations and subsequently inputting it into the system.
• Report directly to the Assistant Reservations Manager
• Be well versed in Resavison and Vouch
• Work closely with all Front Office and Sales & Marketing providing lead advice and constant "feedback" concerning both enquiries and firm reservations
• Maintain a professional and friendly attitude while liaising with guests and clients both in person and on the telephone.
• Provide efficient and courteous telephone service to guests and callers so as to upkeep the service standards of Sofitel.
• Responsible to ensure that all information relating to a reservation is keyed correctly into the system and is of highest accuracy with errors kept to an absolute minimum.
• Offer appropriate room types, price inclusions, upsell and handle price objections.
• Responsible for ensuring that all daily tasks is completed diligently
• Take note of the reservation status to sell available rooms.
• To be well informed in all F&B Promotions
• Taking In Room Dining Orders and actively upselling and cross-selling
• Taking restaurant reservations and all other enquiries via phone or emails
• Monitor delivery of promises and orders that come through Vouch and HotSos
• Responsible for providing all telephone inquiries with concise information concerning the services and facilities provided by the Hotel.

The Specialized Sales Manager and Account Executive, Sales Engine works closely with small institutions answering inquiries and solving problems, releasing resources from country-specific sales and function areas to better focus and grow the business with key clients and stakeholders. Responsible for managing, developing and growing Visa’s business with Tier-3 clients in covered geographies. Generating leads and executing sales initiatives. Implementing business development and portfolio management, in continuous collaboration with Sales and Functional Areas to ensure alignment with country, regional and global strategies.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

As a Customer Service Officer, you will be responsible for ensuring that 1st level customer queries are managed within stipulated resolution times. Being the first point of contact at times, your role is pivotal in upholding our values for customer centricity. You will provide our customers with ideal outcomes, patiently attending to them, resolving queries and exceeding their expectations where possible.

Key responsibilities include

Manage customer query and feedback through the following channels;

1. Motor Customer Inbox – Respond to queries on Motor policy servicing, claim matters and administration
2. Incident Case Management – Attend to and resolve escalated cases from various business units or sections and manage problem escalations to the appropriate support groups
3. Document administration and follow-up with customers on feedback
4. Provide best advice to manage customer transactions in a timely manner
5. Any other ad-hoc tasks as required by Management

Qualifications & Aptitude

• Degree or Diploma holder in any discipline with at least 2 years of Customer Service experience in a similar setting (Candidates with previous work experience in Motor Insurance are preferred)
• Be able to work from home (WFH) or be cross-deployed when necessary
• Customer service oriented and problem-solving skills
• Positive attitude, detail-minded and self-motivated
• Good working knowledge of Microsoft Office (MS Excel, Word & PowerPoint)
• Successful applicants will be required to obtain relevant insurance qualifications (BCP, PGI and ComGI

Responsibilities:

• Provide legal counseling and guidance on compliance matters within a multinational company (MNC).
• Develop and implement compliance programs and policies in accordance with applicable laws and regulations.
• Monitor and assess compliance risks and ensure measures are in place to mitigate those risks.
• Conduct compliance training and awareness programs for employees.
• Review, draft, and negotiate contracts and agreements with compliance considerations.
• Stay updated on changes in laws and regulations related to compliance.
• Collaborate with internal stakeholders to ensure compliance in business operations.
• Handle compliance investigations and assist in resolving compliance issues.
• Ensure adherence to internal policies and procedures.
• Prepare and submit compliance reports to senior management.

• Law degree from a recognized university.
• Minimum 5 years of experience as a legal counsel with a focus on compliance.
• Solid knowledge of relevant laws, regulations, and industry practices.
• Experience in developing and implementing compliance programs.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaborate with cross-functional teams.
• Attention to detail and strong organizational skills.
• Proficiency in legal research and analysis.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Position : Senior Account Manager (Sales Hunter Role/OOH Advertising) – Up to $6500 + Commission
• Location : East - Kaki Bukit
• Working hours : Monday to Friday | 9am - 6pm
• Salary (commensurate with experience) : Up to $6500 (inclusive of AWS & VB) + Commission + Incentives + Annual Leaves + Medical Benefits
• Duration : Permanent
• Industry : Media & Advertising Industry

Main Responsibilities:

• Service and maintain good relationship with existing advertisers.
• Identify new business opportunities by prospecting and evaluating clients' sales options.
• Establish and develop relationships with new clients.
• Maintain relationships with clients, providing them support, information and recommending new solutions.
• Identify product improvements or new products by remaining current on industry trends, market activities and competitors.
• Prepare campaign reports with useful information for clients derived from analysing collected campaign data statistics.
• Maintain quality service by establishing and enforcing organization standards.

Requirements:

• At least 3-5 Year(s) of working experience in the related field is required for this position.
• Must have experience servicing Direct Customers and Agency accounts with good relationships with multiple Agency representatives.
• Proficient in Microsoft Office Apps.

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Senior Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

· Position: Broking Executive (100% ACCOUNT SERVICING/NO SALES INVOLVED)

· Location: Raffles Quay (Walking Distance from MRT)

· Working hours: Monday to Friday (8.45am - 6pm)

· Salary (commensurate with experience): Up to $4,500 + AWS + Performance Bonus + 16 Days AL + Flexi Benefits

· Duration: Permanent

· Industry: Insurance Broking

Main Responsibilities:

· Provide insurance broking advice and insurance placement for clients

· Liaise with clients to understand their insurance needs and advise them on the available insurances coverage available

· Obtain relevant underwriting information from client for submission to underwriters for quotation and terms

· Reviewing rates, terms and conditions of quoted insurances and advising clients accordingly

· Monitoring respective clients' statement of accounts regularly and ensuring that any outstanding payments are collected from client

· Reviewing the list of renewal business on a daily basis and ensuring that necessary action is taken to renew clients' expiring policies where applicable and necessary

· Any other ad-hoc duties assigned

Requirements:

· Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

· Possess a Diploma in any Discipline

· At least 1 year of working experience in insurance/bank etc

· Proficient in Microsoft Excel and Word

· Required to take the Commercial General Insurance (CGI) certificate (fully funded by company), if candidate does not possess the certificate

· Training is provided

Email to: [email protected]for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

• Position : Customer Support Officer (Ecommerce Platform) – Up to $3700 - EAST – Changi Business Park
• Location : East – Changi Business Park Crescent (2 Bus Stops From Expo MRT Station)
• Working hours : Monday to Friday | 9am to 6pm
• Salary (commensurate with experience) : Up to $3700 + Variable Bonus + Up to 14 Days Annual Leaves + Medical Coverage Of Up to $400
• Duration : Permanent
• Industry : Service Provider

Main Responsibilities:

• Provide first level customer support and services on how to use the e-commerce platform
• Follow up enquiries or problems reported by customer and ensure prompt response and effective resolution
• Bridge between technical team and customers to communicate problems and solutions
• Perform daily & weekly operational processes on case logging, data handling and reporting
• Maintain accuracy and effectiveness of customer care knowledge base and business process document
• Provide training to the new customers if needed
• Other administrative duties assigned by superior

Requirements:

• Diploma or equivalent in any discipline with minimum 1 year working experience in a customer services environment.
• Knowledge and experiences in e-Commerce would be advantageous

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Senior Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

• Responsible for the development of sales strategies, aimed at the achievement or surpassing of pre-determined sales objectives for supporting the growth of the business
• Manage large national modern distribution accounts and oversee the expansion of sales, introducing new products/services to clients and organizing visits to current and potential customer
• Manage trade spend and negotiate Client Trading Terms
• Implement Company’s sales policy and adapting it to the client’s situation
• Achieve annual volume objectives pre-established by the Company based on the company’s sales and promotional policy.
• Analyze and follow up of client profitability and evaluate promotion effectiveness
• Work with the “Point of Sales Managers” team to ensure regular and effective activities in the stores, in addition to obtaining the best standards of execution in the channel.
• Conduct Join Business Plan with client to align plan to achieve sales targets and increase brand sales and gain creditability from customers.
• Perform reviews with client to provide visibility of moving forward plan and YTD performance.

You will be part of the fundraising team to ensure the financial sustainability of our organization. The ideal candidate should have prior experience in fundraising and grant management, with excellent communication, leadership, and organizational skills.

Job Description

• Develop and implement fundraising strategies to meet the organization's financial goals.
• Research and identify potential donors and grant-making organizations.
• Build and maintain relationships with donors and grant-making organizations, including regular communication and reporting.
• Write and submit grant applications, ensuring compliance with all relevant requirements and guidelines.
• Lead and manage the fundraising and grant management team, providing guidance and support to achieve goals.
• Develop and maintain a donor database, ensuring accuracy and confidentiality of donor information.
• Analyze and report on fundraising and grant management performance, providing recommendations for improvement.
• Stay up-to-date on the latest fundraising and grant management trends and techniques, and apply them to improve the organization's performance.

Job Requirements

• Bachelor's degree in a related field (e.g. nonprofit management, business, communications, or marketing)
• Minimum of 1-2 years of experience in fundraising and grant management, with a proven track record of success.
• Fresh grads with experience in managing grants application and submission are also welcome to apply.
• Strong leadership, communication, and organizational skills.
• Ability to build and maintain positive relationships with donors and grant-making organizations.
• Excellent writing and presentation skills.
• Experience managing a team.
• Strong analytical and problem-solving skills.
• Knowledge of fundraising software and tools.

Competencies

Must Have Competencies:

• Business Relationship Building – Level 3
• Customer Acquisition Management – Level 3
• Collaborative Practices Across Disciplines and Sectors – Level 2
• Social Service Programme Development – Level 2
• Social Service Programme Implementation – Level 2
• Stakeholder Management – Level 2

Good to Have Competencies:

• Customer Feedback and Relationship Management – Level 4
• Business Presentation Delivery – Level 4
• Service Excellence – Level 4

Critical Core Skills:

• Communication - Intermediate
• Influence - Basic
• Collaboration - Intermediate
• Adaptability - Basic
• Decision Making - Basic

*Please refer to the Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this link (www.skillsfuture.gov.sg/skills-framework/social-service)

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.  

We are disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

Role:

ServiceNow is seeking highly motivated and professional individuals to join our team and play a critical role in delivering world-class customer satisfaction.  In the role of Support Account Manager (SAM), you will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering high quality service. Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.   

As a SAM, you will coordinate a high-touch support experience for our largest and more strategic customers.  The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support related activities.  Working as a ServiceNow and a customer advocate, the SAM helps coordinate activities to ensure timely resolution of customer cases and problems.  A SAM provides regular communications by conducting service reviews, providing operational summaries, and driving status updates on all open high-priority cases.  A SAM should be comfortable presenting to all levels, including C-Level stakeholders.     

What you get to do in this role:  

• Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.
• Deeply understand the customer’s business strategies, challenges, and IT landscape.  Possess the ability to deliver business value by aligning ServiceNow solutions to address the customer’s short and long-term support needs.
• Understand and explain ServiceNow application, features, and benefits as it relates to customer needs.
• Offer exceptional customer service, including maintaining customer relationships and ensuring ServiceNow’s reputation is protected.
• Partnering with the customers assigned counterpart on a frequent cadence with the intention of continually moving the relationship forward.
• Ability to maintain credibility and trust through action and responsiveness within your designated customer accounts.
• Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.
• Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
• Act as the mediator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.
• Manage, document and report on performance against service level agreements (SLA's) and where SLA’s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.
• Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.
• Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.
• Act as an escalation point for customer impacting business critical issues.

· Position: Sales Support Executive/Inside Sales Officer

· Location: Pandan Road

· Working Hours: Monday to Friday (8.30am - 6pm)

· Salary (commensurate with experience): Up to $4,000 + Performance Bonus

· Duration: Permanent

· Industry: Distributor

Main Responsibilities:

· Sales of Aviation cleaning chemicals

· Managing and maintaining relationship with Principal Account

· Service & maintain good customers’ relationship with existing accounts

· Managing in-direct sales channel & resellers under your account

· Opening of new accounts / exploring new business opportunities

· Handling customer’s enquiry & requirements

· Performing pricing analysis

· Inventory management

· Maintenance of customers’ database

· Delivery presentation at customers’ visits

· Weekly & monthly submission of sales report & sales plan

· Sales collection & credit payment

· Need to travel to overseas – business trip

· Ad-hoc duties as assigned

Requirements:

· Bilingual in English and Mandarin to converse with Mandarin speaking associates

· Diploma in Sales & Marketing or equivalent

· Minimum 2 years’ corporate sales experience, preferably in Aviation Industry

· Possesses Class 3 driving license with own vehicle

Email to: [email protected]for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

• To contribute to Singapore portfolio growth through the strategic development of Singapore Key Accounts, limiting reductions and/or terminations, and ensuring the maintenance and development of existing customers.
  
• Ensure relationships are maintained, managed, and developed across all existing and potential customers.
  
• Ongoing relationship management of accounts ensuring increased sales, analysis of sales activity, and trading optimization is achieved.
  
• Monitor competitor activity, report back to the Key Accounts Manager / Director, and suggest and assist with the construction of counter measure strategies.
  
• Ensuring profitability is analyzed on a monthly basis and action taken to constantly strive to improve previous results
  
• Establish strategic account clients and develop penetration methods and review the progress at monthly meetings.
  
• Achieve quarterly and yearly Company sales margins and goals.
  
• Develop proposals, negotiate terms and conditions, and implement contractual agreements with accountability for delivering strong financial results.
  
• In conjunction with relevant Functional Heads, complete and submit tenders for Key Accounts.
  
• Develop a deep understanding of customer needs and their specialty area of practice.
  
• Ensure regular, timely, and constructive communication with key accounts is maintained, both by phone and in person.
  
• Produce accurate and timely reporting that focus on all relevant aspects of Key Accounts:
  
• Sales analysis and termination reporting
  
• Monthly and business development reports
  
• Customer profile and activity report
  
• Regional KA Review Report
  
• Monthly/Quarterly Reporting to Customers, as per agreed service levels and/or Key Performance Indicators.

• Degree/ Diploma
  
• Demonstrated B2B experience in achieving sales, profitability and budget goals with Key Accounts preferred with Service Industry experience
  
• Proven ability to effectively communicate (verbal and written) with internal and external working relationships
  
• Able to work under pressure to meet target given
  
• Class 3 license and must have own car

• Training provided
• We provide 16 days of annual leave, medical and dental benefits, along with insurance coverage to our employees

· Position: HR Officer/Executive

· Location: Pioneer (Company Transport provided pick up at Boon Lay MRT)

· Working hours: Monday to Friday (9am-6pm)

· Salary (commensurate with experience): Up to $3,500 + Performance Bonus

· Duration: Permanent

· Industry: Gas

Main Responsibilities:

· Recruitment and job posting through MyCareersFuture and Jobstreet

· Liaise with Agent and filter applications

· Assist in driving lesson booking, driving practical and test for workers

· Work Pass application

· Course enrolment for staffs

· Mid-month and Month-end payroll process

· CPF calculation and submission

· Any other ad-hoc duties assigned

Requirements:

· Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only

· Diploma in any field

· At least 2 years of relevant experience required

Email to: [email protected]for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

• Position : Account Executive (Freight/Forwarding) – Up to $4,500 – Temasek Avenue
• Location : Temasek Avenue
• Working hours : 5 Days Work Week – Monday to Friday: 8.45 AM to 6.00 PM
• Salary (commensurate with experience) : Up to $4,500 + Mobile Claims + AWS + Performance Bonus + 14 Days Annual Leave + Medical Allowance (No Cap) + Dental (up to $300 per year) + Gym ($150 per month)
• Duration : Perm
• Industry : Shipping Services

Responsibilities:

• To develop and maintain strong relationships with existing key accounts and internal teams
• Develop strategic plans to negotiate and manage key accounts locally to achieve maximum returns in both multiple trade lanes and contributions
• Develop customer segmentation strategy to augment corporate portfolio compatibility
• Provide prompt updates to customers’ requests including space management, pricing, quotation and local issue escalation.
• Continuous growth in productivity for sales efficiency and to deliver KPIs in both TEUs and contribution margin
• Conduct regular sales calls and meetings to understand customer need, market development and opportunities
• Preparation and implementation of Tenders/RFQ
• Any other duties as assigned

Requirements:

• Minimum Diploma Qualifications
• Minimum 2 years of experience in sales or Key account management experiences in freight shipping or forwarding industry
• Proficient in Microsoft Office
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jeslyn Tan

Senior Consulting Manager (APAC)

Reg no.: R21101247 | EA No: 13C6684

We are Assembly – and we’re not like the rest. We’re the modern alternative agency, bringing together industry-leading data, talent, and tech to Find the Change That Fuels Growth for the best brands on the planet, including Lenovo, Lane Crawford, Marina Bay Sands, Fossil and more. Our diverse, global community of over 1,600 passionate experts combines global thinking with unmatched local expertise in more than 20 markets worldwide – enabling brands to engage and move consumers anywhere. We use STAGE, Assembly’s proprietary, privacy-centric data solutions platform, to surface powerful insights that transform into actionable brand opportunities. We’re at the cutting edge of new media, technology, and platforms embedded in the lives of today’s consumers, and we’re tapped into how culture and communities’ needs change. We do this while staying steadfast in our commitment to Leave the World Better Than We Found It through measurable social and environmental impact work.

Assembly was named The Drum’s APAC Media Agency of the Year in 2021

Assembly is looking for an Account Executive, Affiliate Marketing for our growing and innovative APAC Affiliate Marketing team.  This person will coordinate the day-to-day operations for multiple affiliate programs. The role is full-time with several opportunities for growth into more senior marketing positions. This person will be responsible for affiliate communications and general account maintenance as well as assisting the APAC Director on our Affiliate Marketing team.

WHAT YOU’LL BE DOING ON ANY GIVEN DAY

• Help the APAC Director manage and drive profitable customer acquisition through affiliate partnerships on various affiliate network solutions for Assembly affiliate clients
• Support APAC Director with the client onboarding process including setting up new affiliate accounts and creative assets
• Review and approve affiliate applications
• Monitor day-to-day affiliate activities, like responding to publisher inquiries, and drafting communications/newsletters for various campaigns
• Work closely with publishers to help maximize effectiveness of each affiliate program
• Work with the team to help execute affiliate promotional strategy and develop campaign ideas
• Run client reports on a weekly and monthly basis
• Work with the team to set up new offers in the affiliate networks via text and banner link
• Help create and send affiliate newsletters

DOES THIS SOUNDS LIKE YOU?

• Relevant Bachelor Degree
• Basic understanding of one or more online marketing channels, such as, Affiliate, Partner, Search, CRM, PR, Social Media, Referral, Blogger and Content marketing
• Highly organized and execution focused with ability to multi-task
• Discipline to work independently and meet established deadlines with an exceptional attention to detail
• Proven ability to prioritize tasks, handle multiple projects and frequent reporting
• Attention to detail, accountability and pride in quality of work
• Quick learner, creative thinker
• Knows how to collaborate with and influence both internal and external partners
• Proficiency working in Excel and Microsoft Word and comfortable with formatting and customizing reports
• Knowledge of affiliate networks (CJ, Rakuten, AWIN, Partnerize, Impact) a plus
• Familiarity with HTML, a plus
• Experience with analytics software such as Adobe or GA4, a plus
• Outstanding verbal and written communication skills
• Strong interpersonal skills, curiosity, positive attitude, drive and collaborative spirit
• Ability to succeed in a fast-paced environment

WHY ASSEMBLY?

• We’re part of Stagwell, the challenger network built to transform marketing. We’re nimble, smart, and digital-first, and we’re quickly growing to take on the biggest legacy hold cos.
• We care about your growth – we offer competitive salaries, annual compensation reviews, and keep detailed personal development plans to ensure you’re hitting your personal and company goals.
• We recognize and celebrate your success…all the time! Whether it’s through company meetups, employee recognition programs, or just a regular day, we make sure our people’s achievements are known and appreciated!
• We’re truly a people-first organization. That’s why we offer a Flexible Time Off policy that puts you in control of your work-life balance, as well as market-leading primary and secondary caregiver and parental leave policies.
• We care about social and environmental Impact – we have dedicated Impact Champions that collaborate globally to make sure we’re leaving the world better than we found it.
• We have an amazing group of employee resource groups committed to guiding the agency to become more inclusive, diverse, and representative of the world around us.

Sounds like the right role for you? Click to apply now!

Job Descriptions

This role is client-facing and focuses on developing a positive business relationship. The key responsibilities of this role include:

• Mapping out client accounts, identifying their business units, and coordinating with regional/global teams to ensure alignment.
• Running Quarterly Business Reviews (QBRs) and ensuring they are well-prepared.
• Ensuring that every office serves the client, understands the Standard Operating Procedures (SOPs), and follows them accordingly.
• Monitoring, analysing, and distributing reports and being responsible and accountable for them.
• Conducting performance management for the reporting team.
• Regularly analyse the market and stay up-to-date with industry trends to maintain knowledge.
• Driving collaboration efforts internally by promoting and sharing best practices in the following areas:

- Client Reviews
- Strategic Business Plan
- Value add Programs
- Process Improvements
- Tender Management
- Technology Solutions

• Leading and reviewing impact and coverage analyses to identify service and opportunity gaps.
• Directing account monitoring activities by the team to ensure timely payment and collection.
• Creating and implementing business development plans with short-term and long-term objectives to be achieved by the region.

Skills and Qualifications

• Strong leadership and networking skills.
• Excellent communication and interpersonal abilities.
• In-depth knowledge of logistics and supply chain management.
• Experience with strategic planning and execution.
• Ability to analyse data and market trends.
• Proficiency in performance management and team development.
• Familiarity with financial reporting and budgeting.
• Adept at problem-solving and decision-making.

Education and Experience

• Bachelor’s degree in Business, Logistics, or related field.
• Minimum of 5-7 years experience in a senior management role within the logistics industry.

Job Requirements

Communication:

• Building and maintaining daily and long-term relationships with vendors is a crucial aspect of the role that directly impacts account growth and retention strategies.
• Coordinating support services globally, demonstrating your ability to manage diverse teams and deliver results on a global scale.
• Conducting regular internal and external business reviews with team members in all regions and with Executive Sponsors.
• Working with internal company resources to achieve business goals, maintain client satisfaction, and ensure that the company's speciality services support client needs while achieving acceptable margins.
• Provide strategic direction, support, and coaching to team members and evaluate their performance while overseeing and resolving employee relations issues.
• Managing a highly skilled team of employees.
• Engaging in all strategic RFQ opportunities.
• Ensuring timely and thorough administration of ISO Compliant corrective processes from defect awareness to corrective action implementation and completion.
• The role will involve 50% client-facing activities.

Financial:

• Ensures that processes and performance are consistent, allowing the company to scale and grow effectively
• Manages costs and revenue to ensure that the assigned account(s) achieve their Earnings before Interest, Depreciation, Taxes and Amortization (EBIDTA) targets
• Ensures global compliance with the collections process to invoice customers correctly and collect payments on time
• Maintains accounts receivable (AR) below a specific percentage per the company's goals.

Skills and Qualifications

• Proven ability to build and maintain professional relationships.
• Strong leadership skills with experience managing global teams.
• Excellent communication and interpersonal skills.
• Strategic thinker with a focus on operational efficiency.
• Financial acumen with experience managing budgets and revenue.
• Ability to engage in client-facing activities and business development.

Education and Experience

• Bachelor’s degree in Business, Logistics, or related field.
• Significant experience in a senior operations role within the logistics industry.

• Position : Customer Service Officer or Coordinator (Call Center)
• Location : Near Tai Seng MRT
• Working hours : 5 days (Monday - Friday: 8:30am-5:30pm)
• Salary (commensurate with experience): Up to $3000 + VB
• Duration : Perm
• Industry : Electrical Appliance

Main Responsibilities:

• Provides professional customer support on call enquiries and walk-ins to promote our products
• Schedules services/ repairs for technicians on a daily basis.
• Ensures collection of service charges, monitors unpaid service billings and follow-up payments from customer
• Update records of services rendered to customer with aid of customer service system; prepares Quality Claims Report (QCR)
• Monitors the parts and products under QCR until replacement part is received
• Follow up with QA on any quality related issues during services.
• Safekeeping of Customer Service Department's files and records
• Up keeping of Showroom to ensure tidiness and cosy ambience at all times
• Recommend customer on products range, fees of service charges and company promotion offers.
• Maintained high service standards and achieving set KPI

Requirements:

• Candidate must possess Min NiTEC, HiTEC or Diploma holder in any field or equivalent.
• Minimum 1-2 years’ experience in customer service call center preferred
• Able to work in a fast-paced environment with good computer skills
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email to [email protected]

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***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

The Chief Merchandising Officer is in charge of the creation and implementation of merchandising strategies in their company. Their goal is to maximise the achievement of business goals through merchandise planning, product launches, pricing strategies, and other techniques that maximise sales, margins, and overall profitability.

• Manage the Buying and Merchandising team and be responsible for the entire Buying and Merchandising function for both travel retail and e-commerce
• Provide detailed analysis and trade reports on a regular basis
• Organise and manage the Buying for Singapore's operations
• Fully accountable for the entire stock management system
• Responsible for producing all in-season reports, forecasting and buying plans
• Measure and monitor the performance of the business on a weekly basis
• Be completely in charge of the allocation & distribution of stock
• Partner with the Retail teams to ensure launches, sales etc. are actioned seamlessly
• Partner with the senior management team to create and implement strategies, processes / procedures and guidelines
• Operates as a strategic business manager, overseeing the teams and their processes, demonstrating best practise

Education Requirements

• Bachelor's degree
• An advanced degree in Merchandising or business (MBA) is preferred
• Merchandising Experience in Liquor & Tobacco industry is required
• 10 years of experience in a leadership role

Chief Marketing Officer Essential Skills

Skills:

• Capacity to build strong working relationships throughout the brand and work effectively with all levels
• Team Leadership Provide clear business goals for teams to support and develop skills base.
• Commerciality skilled at finding opportunities to achieve profit in any situation, trading mentality to support and develop product areas
• Problem Solving ability to gather all key information and then use logic and creativity to propose solutions
• Experience of working in a fast paced fashion retailing environment with solid merchandising experience
• Currently at Merchandise Manager / Director level or equivalent
• Proen track records from Retail / Travel Retail / FMCG environment

[What you will be working on]
You will conceptualise, promote and execute programmes and activities for the participation and development of students in the areas of arts enrichment such as performing arts productions, arts leadership workshops, etc. You will be required to serve as the staff mentor of student arts groups.
 
[What we are looking for]

You should have at least 2 years of relevant work experience in arts programming and management (for example, fine arts, visual arts and/or performing arts), and in working with youths (preferably between the ages of 13 and 21). You should also have strong communication, people management and organisational skills.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

You will provide support to the School of Engineering in the areas of, Administration (day to day), Customer Services (front desk), Information Support (in-house systems and SharePoint repository), Finance and Procurement, College events, oversee the housekeeping of staff centre, as well as collation activities of requests from various stakeholders.

[What we are looking for]

- Possess at least 2 years of relevant work experience.

- Good interpersonal and communication skills.

- Familiar with Outlook for Email.

- Competence in Microsoft Office systems (Excel, Word and PowerPoint)

- Good numeracy skills and/or knowledge in Adobe Photoshop would be an advantage.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

- Support the daily operation of services

- Manage enquiries from various stakeholders i.e. students, parents, public, agencies, etc

- Assist in organising activities related to admission processes, examination processes, orientation programmes and graduation ceremony as well as supporting College’s events and functions

- Assist is monitoring department budget and procuring of items like stationeries, first aid items, sundries, etc

- Maintain and upkeep records and inventory items

- Review and improve work processes

- Maintain proper documentation keeping

- Any other administrative duties as assigned

[What we are looking for]

- At least 2 years of relevant work experience

- Good interpersonal skills and communication skills (both in written and spoken)

- Self-motivated, self-disciplined with positive attitude

- Meticulous with procurement and inventory

- Good time management and strong multi-tasking skills

- Technology savvy and proficiency in Microsoft Office Suite

- Candidate must be a good team player who is process/detail-oriented and organised

- Some knowledge of event management will be an advantage

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.