Job Info:

• Salary: Basic from $2800 - $3200 + AWS + VB
• Working Hour: Monday - Friday (8.30am - 6.00pm)
• Location: Changi Airfreight Centre

Job Scope:

• Execute daily billing tasks
• Verify invoice accuracy
• Timely dispatch of E-invoices to clients and international agents
• Collaborate with the Finance Department regarding recovery issues
• Compile monthly reports
• Track shipments awaiting Routine Order advice
• Address inquiries, complaints, and requests from internal departments, colleagues, clients, and overseas agents
• Participate in monthly import meetings
• Engage in project initiatives and process enhancements
• Support Manager/Supervisor in implementing operational protocols and standards

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*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

Job Description:

• Assist Job Manager to attend to technical and design issues at site and report issues to Job Manager
• Provide standing supervision as and when directed by the Consultant team.
• Check through construction drawings and highlight any discrepancies found between or within the same disciplines prior to the commencement of installation works.
• Ensure all works are carried out in accordance to approve drawings and specifications.
• Ensure adequate safety precautions are enforced on site.
• Resolve all site issues and ensure timely completion of the project.
• Attend site meetings, site inspections, testing and commissioning.
• Maintain site records.
• Commencement of work in March/April 2024

Job Requirements:

• ITE certificate / Diploma in Civil Engineering from a recognised tertiary institution.
• Accredited with IES-ACES Joint Accreditation Committee (JAC) with valid RTO Practising Certificate
• Minimum 3 years’ working experience as a Resident Technical Officer.
• Preferably with experiences in community centre upgrading work.
• Excellent Interpersonal and Communication skills.

Healthcare Project

Job Description:

• Assist the Resident Engineer and Job Manager to attend to technical and design issues at site and report issues to Job Manager
• Provide standing supervision as and when directed by the Resident Engineer and/or Consultant team.
• Check through construction drawings and highlight any discrepancies found between or within the same disciplines prior to the commencement of installation works.
• Ensure all works are carried out in accordance to approve drawings and specifications.
• Ensure adequate safety precautions are enforced on site.
• Resolve all site issues and ensure timely completion of the project.
• Attend site meetings, site inspections, testing and commissioning.
• Maintain site records.
• Estimated commencement of work in June 2024

Requirements:

• Diploma/Degree in Mechanical or Electrical Engineering from a recognised tertiary institution.
• A registered Resident Technical Officer with IES / ACES is require.
• Minimum 8 years’ experience as a Resident Technical Officer on local projects.
• Experience in supervision of Mechanical Services installation for local Hospital/Healthcare/Institution/ Commercial Developments would be added advantage
• Familiar with local codes and regulations
• Ability to respond to technical questions

Please submit your full resume, contact number(s), current & expected salary, copies of educational certificates and date of availability in your application

Key Responsibilities:

Payroll Management: Oversee monthly payroll, ensuring timely and accurate statutory submissions (CPF).

Recruitment and Performance Management: Lead end-to-end recruitment processes and performance evaluations.

Attendance and Leave Management: Administer employee leave and attendance, including statutory claims processing such as IR8A and IR21 tax clearances.

Work Pass Administration: Manage applications, renewals, and cancellations for foreign employees.

Policy Review: Regularly update HR policies and the company handbook, ensuring compliance with legal standards.

Learning and Development: Coordinate employee training and development activities.

Insurance Management: Oversee employee group insurance and manage claims.

HR Advisory: Provide comprehensive HR-related advice and assistance to employees and other managers.

Administrative Support: Assist the Admin Manager and management team with various administrative tasks.

Ad-hoc Duties: Handle additional HR and administrative responsibilities as needed.

Vehicle Maintenance and Repairs: Overseeing the maintenance schedule of all vehicles to ensure they are in optimal condition, managing repairs, and ensuring compliance with safety standards.

Accident Reporting and Documentation:

• Ensure prompt and accurate reporting of vehicles accidents.
• Collect and organize all necessary documentation, including accident reports, driver statements, phot0 of the scene, and any police reports, to support insurance claims and investigations.

Insurance Claims Handling:

• Initiate the insurance claim process immediately following an accident, serving as the primary contact between the company and the insurance provider.
• Submit all required documentation to the insurance company in a timely manner to facilitate the claims process.
• Monitor the progress of insurance claims, ensuring they are resolved efficiently and in the company's favor.

Requirements:

Educational Background: A Diploma or Degree in Human Resource Management or Business is preferred.
Experience: At least 2 years of relevant HR experience. Training will be provided.
Skills: Strong verbal and written communication, excellent interpersonal abilities, meticulous attention to detail, and high accuracy levels.
Attributes: Independent, well-organized, capable of multitasking, and proactive in problem-solving.
Languages: Spoken and written Mandarin will be an advantage.
Open to: Singaporeans are encouraged to apply.
Additional Knowledge: Familiarity with Corporate Secretarial matters is a plus.

Join our dynamic team and contribute to a positive and efficient working environment!

Job Descriptions:

• Handle accounts for LexBuild Groups of Companies (Account payable, Accounts Receivable, General Ledger)
• Data entry and invoice processing including credit control and collections.
• Handle banks reconciliation and other bank-related matters.
• Follow on payment status and prepare statements of accounts to vendors & customers.
• Handle and disbursement of petty cash claims.
• Preparation for quarterly GST submission.
• Liaise with external parties (auditors, tax agents, corporate secretary) on all related matters.
• Assist in monthly and quarterly financial and management reporting.
• Maintain an efficient and systematic filling system.
• Handle inventory costing and perform stock take.
• Any other ad hoc accounting and administrative duties as assigned from time to time.

Key Responsibilities:

Payroll Management: Oversee monthly payroll, ensuring timely and accurate statutory submissions (CPF).

Recruitment and Performance Management: Lead end-to-end recruitment processes and performance evaluations.

Attendance and Leave Management: Administer employee leave and attendance, including statutory claims processing such as IR8A and IR21 tax clearances.

Work Pass Administration: Manage applications, renewals, and cancellations for foreign employees.

Policy Review: Regularly update HR policies and the company handbook, ensuring compliance with legal standards.

Learning and Development: Coordinate employee training and development activities.

Insurance Management: Oversee employee group insurance and manage claims.

HR Advisory: Provide comprehensive HR-related advice and assistance to employees and other managers.

Administrative Support: Assist the Admin Manager and management team with various administrative tasks.

Ad-hoc Duties: Handle additional HR and administrative responsibilities as needed.

Vehicle Maintenance and Repairs: Overseeing the maintenance schedule of all vehicles to ensure they are in optimal condition, managing repairs, and ensuring compliance with safety standards.

Accident Reporting and Documentation:

• Ensure prompt and accurate reporting of vehicles accidents.
• Collect and organize all necessary documentation, including accident reports, driver statements, phot0 of the scene, and any police reports, to support insurance claims and investigations.

Insurance Claims Handling:

• Initiate the insurance claim process immediately following an accident, serving as the primary contact between the company and the insurance provider.
• Submit all required documentation to the insurance company in a timely manner to facilitate the claims process.
• Monitor the progress of insurance claims, ensuring they are resolved efficiently and in the company's favor.

Requirements:

Educational Background: A Diploma or Degree in Human Resource Management or Business is preferred.
Experience: At least 2 years of relevant HR experience. Training will be provided.
Skills: Strong verbal and written communication, excellent interpersonal abilities, meticulous attention to detail, and high accuracy levels.
Attributes: Independent, well-organized, capable of multitasking, and proactive in problem-solving.
Languages: Spoken and written Mandarin will be an advantage.
Open to: Singaporeans are encouraged to apply.
Additional Knowledge: Familiarity with Corporate Secretarial matters is a plus.

Join our dynamic team and contribute to a positive and efficient working environment!

Job Description:

• Assist BIM Coordinators in creating, updating and revising BIM Models throughout the project life cycle.
• Create and update BIM Models based on contract drawings, construction drawings and latest information.
• Ensure integrity/ quality of the models.
• Generate documentation and shop drawings from BIM Models.
• Produce BIM Model deliverables for Construction, documentation and fabrication.
• Develop BIM Models with the correct parameters and attributes for BIM-Based quantification and 4D simulation
• Develop BIM Models with the correct parameters and attributes for additional BIM-Based deliverables such as 5D Progress Evaluation and 6D Asset and Facility Management.
• Identify issues for BIM Coordinators where discrepancies occur.
• Any other duties as assigned.

Job Requirements:

• Diploma in Architecture/ Engineering/ Construction related disciplines
• At least 1-2 years of local experience in the Construction Industry
• Experience in BIM software / tools
• Working experience in Revit is preferred
• Selected applicants will be given extensive structured training. Remuneration shall commensurate with working experience and qualifications.

Job Description & Requirements

Job Description

• Perform full set of accounts
• Key in of purchase invoices into accounting system
• Perform Data Entry
• Ensure proper authorization of purchase according to procurement procedures
• Perform AR/AP functions such as Billing, preparation of payments and invoicing
• To reconcile vendors’ SOA to our accounting record
• To report of debtors with impairment indications
• To take appropriate action against debtors for slow or no payment
• To follow up on collection
• To prepare audit schedule assigned and update accounting record
• Prepare bank reconciliation
• Assist in month end closing activities
• Assist preparation for GST return, corporate income tax return, ECI
• Maintain fixed asset register
• Maintain material master register
• Able to support ad-hoc assignments

Requirements

• Preferably 2 year(s) of relevant working experience in construction / process / marine / engineering industry
• Able to take responsibility, being accountable.
• Good Team Player but able to work on own initiative.
• Good attitude, communication & coordination skills
• Ability to fulfil time-critical tasks on time, keep schedules and deadlines
• Willing to work overtime when requires

Royal Ocean Marine, a leading headhunting /recruitment agencies company in the maritime industry based in Singapore, is seeking a Account Assistant to join the client's team in Singapore.

• Process and verify customer invoices and credit notes
• Ensure accurate and timely preparation of customer statements and aging reports
• Follow up on outstanding customer payments and resolve any billing discrepancies or disputes
• Manage customer accounts receivable balances and ensure timely collection of payments
• Prepare and maintain relevant documentation and records related to customer accounts
• Assist with month-end closing activities including reconciling accounts receivable balances
• Provide support to the Accounts Receivable team as needed

• Minimum of a Diploma in Accounting, Finance or related field
• Prior experience in accounts receivable or related role is preferred
• Strong attention to detail and accuracy
• Good communication and interpersonal skills
• Proficient in Microsoft Office applications
• Ability to work independently and meet deadlines

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position

Chan Chee Meng

EA 07C3069

R1110620

POSITION PURPOSE

The incumbent is responsible for keeping track of the goods and supplies in the warehouse and manages orders to facilitate sales or production.

DIMENSIONS

The incumbent is responsible to update inventory count and maintain inventory records in the SAP System to share with management and other stakeholders in the business. He/She must report discrepancies in inventory such as too little inventory at last count.

NATURE AND SCOPE

A. Report Relationship – This position reports directly to the Warehouse Manager.

B. General Department Overview – The incumbent is responsible for co-ordinating and communicating with Production, QC and QA to fulfill production requirements.

C. Area of Responsibility–

• Co-ordinate with warehouse team for movement of all materials and distribution purposes.
• Data Entry of all inventories.
• Track and update inventory movement in SAP daily.
• Maintain records of all activities and processes in the warehouse.

D. Challenges of Position– This position requires an outward and positive personality and the ability to communicate with other department staff.

E. Communication Network – The incumbent is required to communicate with internal staff and external parties.

F. Measurement - The incumbent will be measured on accuracy of data entry in the SAP system.

G. Requirements –

• GCE ‘O’ Level.
• One year working experience in logistics environment.
• Hands-on experience on SAP or other related ERP and warehouse management system.
• Proficient in Microsoft Excel and word
• Accurate and meticulous in work.

Job Responsibilities:

• Responsible for managing and coordinating all import and export processes for both sea and air shipments.
• Provide administrative support for the preparation of shipping documentation.
• Liaise and coordinate with various parties, including import and export operations, carriers, customers, and suppliers.
• Handle sales inquiries and confirmations. Assist in preparing quotations, processing customer orders, and invoicing customers.
• Liaise with internal and external parties on shipment issues, attend to customer queries, feedback, and complaints, and respond promptly, providing solutions where needed.
• Perform data entry work to ensure the accuracy of the shipment information captured in the in-house system and maintain a proper job filing system for invoices and documents based on projects.
• Support the department with general administrative duties.
• Perform any ad hoc duties assigned by the supervisor.

Job Requirements:

• Minimum of a Diploma in any discipline.
• Minimum of 2 years of work experience in planning, coordinating, and freight forwarding process.
• Meticulous and experienced in handling different types of permit declarations.
• A good understanding of both sea and air freight regulations.
• Enjoys working in a team and requires minimal supervision at work.
• Able to start work on short notice.

Job Description

The Food & Beverage Division Account Manager is the face of the company for our customers and is responsible for the profitable growth of the field sales by building on existing customers and expanding opportunities through new business and innovation. Account Manager fosters strong customer relationships by providing personalized service and valuable expertise in cleaning and sanitation and delivering chemical and operational solutions to Food Manufacturing Establishment. They also have an appetite for growth and exploring new areas and opportunities to aggressively grow the business.

Business Planning and Account Prospecting

• Meet sales and profitability targets – Area and Division
• Analyse with manager business results, identify growth opportunities and action plans
• Manage Grow to Win funnel and acquisition plan
• Negotiate and close the deal and implement conversion and start-up plan
• Deploy new programs and initiatives
• Implement targeted price increases at designated customers
• Establish service call plan to meet service level agreement

Account Management

• Develop and maintain customer relationships at all levels
• Service customers according to Service level agreement
• Optimise account profitability (e.g., equipment investment, flat fee management)
• Implement agreed corporate account commitments and proactively inform CAM of results, issues and initiatives
• Prepare and hold periodic business reviews with strategic customers
• Identify and monitor timely customers-at-risk, contract renewals and determine retention action plan with Manager
• Ensure collection of receivables to proactively prevent credit holds

Customer Value Delivery and Documentation

• Proactively identify, develop and implement solutions to improve results, customer service, and total cost
• Identify, quantify and communicate the Ecolab value provided

Safety:

• Follow Ecolab safety guidelines and incident reporting requirements
• Act as a safety champion at customers’ sites

Requirements:

• Preferably a university degree in Chemical Process Engineering, Food Science.
• At least 4 to 5 years of relevant experience
• Ability to work independently with a strong work ethic and integrity
• Strong commercial acumen with the ability to sell value and solutions
• A positive, flexible and results-orientated attitude with capabilities to handle pressure
• Industry experience
• Excellent planning, organizational, communication, and problem solving skills
• A positive, flexible and result- oriented attitude with capabilities to handle pressure
• Customer service orientation with consultative selling aptitude
• Technical understanding (e.g., electrical, mechanical)
• A valid Singapore Driver’s license
• Experience working with and knowledge of computers (e.g., MS Office suite)

1. To prepare and deliver items per order.
2. Go on-board the vessel to supply their requirements.
3. Warehouse duties - preparation of orders to pick and pack products per vessel's order.
4. Logistics duties - delivery of products to its assigned vessel/port.
5. Must have Class 3 Driving Licence.
6. Have pleasing personality and be able to communicate accordingly.

Responsibilities

• Manage and develop sales portfolio

• Carry out cold calls, sales pitches and presentations

• Attend to customers’ needs promptly

• Coordinate and liaise internally/ externally to execute sales proceedings

• Liaise with customers on operation/ administrative and accounts receivables

Requirement

• Relevant sales work experience/ proven track record (preferably 2 years of experience handling sales account)

• Good knowledge with Microsoft Office

• Good interpersonal skills

• Minimum Diploma

• Good command of English (both written and spoken)

• Able to work independently

What you'll be doing:

• Develop and maintain strong relationships with key accounts in the APAC region. Understand their business needs, identify opportunities for upselling and cross-selling, and proactively address any concerns or issues. Act as the primary point of contact for key customers, ensuring their satisfaction and loyalty.
• Sales Growth and Business Development: Drive sales growth by identifying and pursuing new business opportunities within the APAC region. Conduct market research, analyze industry trends, and identify potential customers for MHE products. Develop and implement effective sales strategies, including pricing, promotions, and distribution channels, to achieve sales targets and increase market share.
• Contract Negotiations: Lead contract negotiations with key accounts, ensuring favorable terms and conditions for both parties. Collaborate with legal and finance teams to review and finalize contractual agreements, ensuring compliance with company policies and local regulations. Monitor contract performance and address any deviations or disputes in a timely manner.
• Cross-functional Collaboration: Work closely with internal SU teams, including Sales, After Sales and Marketing, , to ensure seamless execution of customer projects. Coordinate activities across departments, provide necessary support and resources, and drive collaboration to meet customer requirements and deadlines.
• Customer Relationship Management: Implement effective customer relationship management practices to enhance customer satisfaction and loyalty. Conduct regular business reviews with key accounts, gather feedback, and address any concerns or issues promptly. Proactively identify opportunities to add value to customers' businesses and improve overall customer experience.

What we look for:

• Sales and Account Management: Proven track record in sales and key account management, with a strong ability to build and maintain customer relationships.
• Business Development: Demonstrated experience in identifying and pursuing new business opportunities, with a strategic mindset and market analysis skills.
• Negotiation and Contract Management: Proficient in contract negotiations and agreement finalization, with strong negotiation and communication skills.
• Cross-functional Collaboration: Ability to collaborate effectively with internal teams and stakeholders, fostering a culture of teamwork and achieving common goals.
• Minimum of 8 years of experience in international sales and key account management, preferably within the Material Handling Equipment (MHE) industry.
• Experience working in the APAC region and familiarity with its market dynamics and cultural nuances.
• Proven success in achieving sales targets and driving business growth.
• Experience in managing large, multinational accounts and navigating complex organizational structures.

Job Description

1. Handling full spectrum of AP/AR/GL

2. Manage Fixed Assets

3. Manage Inventory Account

4. Involved in Annual Budgeting Exercise and Variance Analysis

5. Liaise with and provide support to external auditors in Audit Works.

6. Handle Statutory surveys.

7. Support Preperation of Full Financial Reports and Other Management Reports.

Job Requirements

1. Minimum 3 years Accounting Experience

2. Strong Proficiency in Microsoft Office

3. Strong Analytical and Problem solving skills. Also detail minded and meticulous.

The Chief Operating Officer (COO) is a senior executive responsible for overseeing the day-to-day administrative and operational functions of a company, ensuring that business operations are efficient and effective in achieving the organization's goals. The specific responsibilities and duties of a COO may vary depending on the industry, company size, and organizational structure, but here is a general overview of a typical COO job description:

● Oversee the user growth operations, helping drive initiatives to grow our long-term business and strategic partnerships

● Identify and manage initiatives to improve operational processes and reduce operational risks.

● Monitor operational and risk metrics and escalate potential issues or anomalies

● Deliver recommendations to upper management that shape company and product strategy through coordinating in-depth market research and synthesizing findings

● Work effectively with cross-functional teams within Operations as well as Marketing.

● Collaborate with partners both internal and external to improve points of failure, resolve partner issues, document all critical processes and drive accountability/performance in line with commercials

● Troubleshoot and solve ad-hoc issues in a timely manner

● Manage the full lifecycle of operations from strategy to implementation.

Requirements:

● At least 2 year of experience in blockchain industry

● At least 10 years of experience in Fintech,reputable internet companies, Operations and/or partner management

● 3 years of management experience

● Keen understanding of financial markets (traditional finance, fintech, venture capital, etc.) and technology

● Self-motivated individual who can work with minimal supervision and thrive in a distributed and multicultural team setting

● Strong commercial and operational acumen and critical problem solving skills

● Experience in trading operations and asset custody

● Strong analytical skills to develop reporting, effectively make use of tools and other business processes to elevate operations and enable analysis of nascent industry movements

● Fluency in English, knowledge of other languages, e.g. Chinese, would be an advantage in order to liaise with stakeholders across the region

● Experience in and understanding of blockchain trading business a plus

● Do something meaningful; Be a part of the future of finance technology

● Fast moving, challenging and unique business problems

● International work environment and flat organisation

● Great career development opportunities in a growing company

ACCOUNTS ASSISTANT

$3000 above subject to experience

Red Hill

Working Hrs: 8am - 5.45pm

AP,AR,GL, GST Submission and account reconciliation.

*Interested candidates, please submit your updated resume via WhatsAppto to +65 98209696*

==========================================

Candy Tan| Kylice Recruitment| EA License No.: 19C9585

EA Personnel Registration No.: R21103133

Email: [email protected]| M: +65 98209696

Job Description

• Respond to all incoming calls regarding the customers’ issues especially relating to termination requests and turn them into contract renewal.
• Answer all incoming calls promptly and effectively in an efficient and professional manner.
• Document all calls and actions taken into system ensuring that all updates and amendments are accurate.
• Follow through and take ownership on all queries from customer where possible.
• Work towards KPI set by Leader.
• Able to work unsupervised and maintain professionalism.
• Good incident knowledge in the market as a reference to overturn a termination request relating to security needs in homes and businesses.
• Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace.

Requirements

• 1-2 years’ relevant experience within a call centre working environment in banks / telcos preferred
• Min. Nitec in office administration
• Experience with Microsoft Office and able to demonstrate diligence and meticulous traits
• Possess customer centric qualities
• Good interpersonal & phone communication skills.
• Bilingual in English and Mandarin (to liaise with mandarin speaking associates)
• Able to commence work on short notice
• Strong understanding how subscriber life cycle works
• Passion in learning new skills, product, technical knowledge
• Shows tenacity in finishing, especially in the face of resistance
• Pursues everything with energy, drive, and a need to finish
• Strong team player with strong teamwork capability

Job Objective:

• Manage full set of accounts in compliance with internal and external regulations
• Prepare financial reporting and GST submissions

Core Responsibilities:

Accounts Management

• Handle full set of accounts (Accounts Receivable (AR), Accounts Payable (AP) and General Ledger) and ensure compliance with internal and external audit requirements
• Perform monthly bank reconciliation
• Prepare payments via cheques, TT, GIRO, TR and BG
• Monitor and verify payments (including advance payments) for local and/or overseas suppliers
• Work closely with the Business Development department on collection of monies
• Prepare sales commission with calculation
• Prepare statement of accounts, verify payment and payment terms of customers with the Business Development department
• Prepare Credit and Debit Notes for suppliers and customers
• Prepare AR and AP aging reports
• Prepare AR and AP statement of accounts

Financial and Tax Reporting

• Prepare monthly financial statements and submit to the Account Manager for review
• Prepare monthly GST return

Other Administrative Duties

• Manage petty cash and expenses claims
• Provide clarification on AP/AR matters relevant to the job scope
• Liaise with banks and regulatory authorities on matters related to statement of accounts and operational matters
• Support the Account Manager to answer queries from government agencies and external parties
• Prepare and submit government surveys (e.g. SPRING/EDB/IE/IRAS/CCS/DOS/SBF surveys)

Process Improvement

• Work with stakeholders to review and improve financial and accounting processes

Job Specifications:

Minimum education qualifications:

• Diploma in Accounting or equivalent
• Bachelor’s degree in Accountancy an advantage

Professional certifications:

• Certified Public Accountant (CPA) preferred

Minimum years of experience:

• 2 years of relevant experience in Accounting for diploma holders

Key job-specific competency requirements:

• Good knowledge of accounting principles and standards
• Good analytical and problem-solving skills
• Proficient in Microsoft Office
• Highly meticulous and able to meet tight deadlines
• High attention to detail
• High integrity and committed to good governance
• Good communication skills
• Knowledge of SAP B1 / SAP HANA is an advantage

A Project Officer position is available in the laboratory of Weibo Gao Lab at the School of Physical and Mathematical sciences, Nanyang Technological University, Singapore.

Job Description:

• Research activities related to Quantum photonics.

Requirements:

• A Bachelor’s degree in either material science or applied physics or relevant subject from well-established universities/institutes.
• Highly motivated in multidisciplinary research with proven experience in Quantum photonics.
• Ability to work independently and in a team.

The College of Science seeks a diverse and inclusive workforce and is committed to equality of opportunity. We welcome applications from all and recruit on the basis of merit, regardless of age, race, gender, religion, marital status and family responsibilities, or disability.

We regret that only shortlisted candidates will be notified.

a) Carry a positive image while providing professional customer service to all our customers on board the ship

b) Making sure that the team attends to our customer’s request promptly and accurately

c) Monitor the ship’s schedule and ensuring all customers’ orders are delivered on time

d) Liaise between customers and our team for customer’s requirements

e) Ensure items rejected by vessel is returned promptly to vendors

f) Handle customer’s and company’s items with utmost care

g) Check that delivery order is returned to office promptly

h) Ensuring positive customer experience at all times by going the extra mile to exceed customers’ requirements and expectations

i) Assist in collecting the correct amount of cash from customers and submit to finance department immediately

Job Description:

• Order processing duties including but not limited to order entry, order amendments, order status notification, and order expediting.
• Attend and respond to all enquiries and customers’ feedback by telephone, fax and emails on timely manner.
• Provide professional service and advice to customers pertaining to products.
• Preparation of quotation and send to customers by telephone, fax or email.
• Follow-up on outstanding order and perform call-backs to customers if necessary.
• Perform close follow-up and internal co-ordination with customers, logistics and warehouse to ensure timely delivery.
• To liaise at all times with all team members and work as a team to achieve the sales targets.
• Prepare proforma invoice for the accuracy of the orders.
• Any other ad-hoc tasks and duties as assigned.

Job Requirements:

• Minimum “O” / Diploma levels.
• 1-2 years of experience in customer service-related roles.
• Competence in PC skills (MC Microsoft Office)
• Must be a team player, independent, positive working attitude and able to work in a fast paced environment.
• Good communication skills and able to take up pressure.

Who we are:

SN-Riverwood is a company not only with a passion for logistics solutions, but we are also a company hunting for great people to join us in the pursuit of our personal and professional growth.

Our team’s culture strongly embodies and encourage openness in communication and radical transparency in our working environment. The best ideas always speak the loudest, regardless of one’s position or standing within the company.

Our company values are founded upon the tenets of accountability, responsibility, transparency and integrity. We encourage our team to think and dream like a business owner. Empowering individuals on their journey of personal growth ensure that their experience with us is constantly challenging yet reachable and achievable by guidance from the leaders.

We are looking out for driven, disciplined and passionate individuals –willing to (consistently) go the extra mile for the company (and themselves, of course).

Join us in making our dream your reality, in the ever-growing industry, especially with the current time where we are just scratching the surface.

As an Customer Service Officer, you will be responsible for:

• Answer phone enquiries and orders professionally and efficiently with the use of good telephone techniques, customer service, speed and accuracy
• Respond to customer enquiries and provide quotations to customers promptly
• Process incoming and outgoing customer’s orders
• Manage daily operations and customer inquiries and requests
• Take orders from customers and coordinate with the various parties to ensure timely delivery.
• Follow up on customer’s requests and scheduled orders
• Generate picking lists and delivery orders for warehouse and transport departments
• Ensure business transaction closure from sales order through issuance of delivery note to invoicing and payment
• Process inquiries and send booking confirmations to customers
• Other ad hoc duties as assigned by the Manager

Requirements:

• Minimum ITE NITEC / Higher NITEC in Logistics / Business studies
• Prior experience in customer service and/or in the logistics industry would be distinct advantages
• Possess good time management & strong interpersonal skills to work effectively in a team.
• Able to execute the tasks independently, multi-task, good follow-up skills and time management
• Able to work in 5.5 days work week (Alternate Saturday after probation)

• Handling, checking, receiving and picking of goods via WMS system in multi-temperature environment
• Ensure accuracy of goods description and quantity upon put away in storage
• Assist in picking and processing all sales order by end of the day
• Proper housekeeping and maintaining of storage area and MHE assigned
• Daily cycle count prompted via system to ensure stock accuracy