* Experience in Accounting software, Account receiving / payable, Account reconcilation

* Prepare and track quotation, invoice and delivery order, Purchase Order, Payment Voucher

* Prepare service report / claim report, filing, scanning and documentation

* Handle Parts Receiving and Inventory, Shipment

* Proficient with email, Microsoft words, Excel, Power Point

* Any adhoc assignment

* At least 2 years of relevant experience

* Start work immediately

* Committed, meticulous, detail and self-motivated

* Diploma holder

Kindly email resume to [email protected]

Regret to inform that only shortlisted candidates will be notified. THank you.

Mon to Fri 8.30am - 6pm

Job Scope

• Identify and prospect new business/clients via sales/cold-calling and sales activities.

• Generate new sales leads, contract negotiation and sales closure.

• Responsible for delivering expected sales revenue target and profitability.

• Attend to customers feedback/ complaints and follow up with high-quality after sales services.

• Act as the customers' main point of contact, by liaising closely with the relevant departments to ensure that their queries, problems, or issues are deal with appropriately.

Job Requirements:

• Min. 2 years of Sales / Business Development/ Account management experiences across freight forwarding industry.

• Experience in any vertical market and strong knowledge in Freight Forwarding (Air & Sea) is preferred.

• Demonstrable track record of over-achieving sales target is a plus.

• Have relevant experiences on operation work in Air or Ocean operation department will be at advantage.

• Fast learner and passion in sales.

• Excellent knowledge of MS Office and good presentation skills.

Job Description

• Assist Accounts departments on daily financial transactions and data entries.
• Perform daily adminitrative tasks.
• Filling of documents.
• General administrative duties and oversee office matters and daily operation.
• Accounting knowledge preferred

Requirements

• At least 2 Year(s) of working experience in administrative is required for this position.
• Required Skill(s): Accounting, Administrative
• Good Interpersonal Skills and Work Disciplines.
• Candidate must be self-motivated, have a professional attitude, maintain attention to detail and have the ability to multi-task between multiple projects and manage ongoing deadlines.

Commercially & Results Driven

The account manager is responsible of building up and increasing the sales turnover; develops and grow customer’s portfolio.

• Managing customer portfolio to develop sales turnover through increased SKU penetration

• Establishing and developing relationships with customers and prospects by providing support, recommending solutions and new opportunities

• Maintaining a quality level of service by enforcing the standards set by the organization

• Organizing and preparing for regular sales visits with new and existing customers

• Analysis of customers purchasing trends and identification of opportunities

• Responsible of planning and execution of the schedule of specific suppliers during supplier visits

• Achieving forecasting deadlines for specific suppliers

• Maintain professional and technical knowledge by attending training, workshops, establishing personal networks

• Meet and exceed monthly sales targets related to customers and stock management & clearance

• Supporting the team in event organization and execution

Customer Satisfaction:

• Maintain high quality service and high level of customer satisfaction

• Proactively checks products quality/ availability to avoid complaints

• Manage customer complaints and proposes solution; respond and involves management or supplier when necessary

• Communicates and coordinates with sales manager and other members of sales team to meet and exceed customer satisfaction

Knowledge & brand awareness

Has a high level of knowledge in his/ her category and use it in order to:

• Optimize assortment, stock levels, and sales tools/ forecasts and strategy

• Support other members of the commercial team to develop the sales of their category

• Work closely with sales team & suppliers to develop effective sales strategies

• Is aware of supply schedule & stock position on a specific category of products, anticipate issues (shortage, overstock, and short expiry clearance)

• Proposes solution to avoid/ fix stock problem and avoid wastage or product unavailability

• Identify customers need and recommend solutions

• Focus on key accounts retention and growth by ensuring proper contact at all levels of the organization to develop and provide custom made solutions that adds value and solidifies the partnership

• Evaluate customers position in the industry, researching and analyzing sales strategy

• Perform forecasting and stock management on a specific category of products, anticipate issues (shortage, overstock) and proactive in preventing wastage of products

• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.

• Prepares reports by collecting, analyzing, and summarizing information

Network & Team spirit

• Collaboration and cooperation between colleagues

• Establish a personal network with the Chef’s/purchasers

• Communicate and share information’s within the team

• Taking initiatives and working actively to solve issues

Market Intelligence

• Has advanced knowledge of market situation, trends, opportunities etc.

• Is proactive in collecting feedback from the field, including customer feedback, competitor activities, new trends, business opportunities. •Coordinate with management and supplier to guarantee

information is circulated.

Join our team as a Corporate Sales Executive, specialising in B2B sales, focusing on selling a comprehensive range of services including SEO, SEM, Paid Social (Facebook, Instagram, Linkedin, WeChat), Content Creation, Website Development, and Government Grant Solutions. This role requires a proactive sales approach, including cold calling and other strategic means to drive business growth.

Monday to Friday 9am to 6pm
Location: 1 Grange Rd, Level 7 Orchard Building, Singapore 239693
Salary: Basic + Incentives
Benefits and Others: Performance Bonus, Annual Flexi-Cash Benefits
Clear Career Progression Path

Job Description

Prospecting and Cold Calling:

• Identify and reach out to potential clients through cold calling and other lead generation activities.
• Educate prospects on our range of services and solutions, highlighting their benefits and value propositions.

Appointment Setting:

• Collaborate with internal marketing and sales teams to identify qualified leads and set up appointments with potential prospects.
• Coordinate schedules and logistics to ensure smooth and timely appointments.

Client Relationship Management:

• Establish and nurture relationships with new clients, understanding their needs and proposing tailored solutions.
• Cross-sell and upsell additional services to existing clients based on their evolving business requirements.

Market and Competitor Analysis:

• Stay informed about industry trends, market developments, and competitor activities to identify opportunities for growth.
  

Job Requirements

• Proven track record in B2B sales, with experience in key account management preferred.
• Strong negotiation and communication skills, both written and verbal.
• Proficiency in CRM software and MS Office Suite.

Interested applicants may send your updated resume to +65 8068 2355 or by clicking "Apply". Only shortlisted candidates will be notified.

About KuaiLu Technology:
KuaiLu Technology empowers enterprises with a one-stop online office engine, integrating HR, finance, procurement, and administrative workflows for seamless and secure operations. With intelligent meeting tools and AI-powered search functions, we help businesses boost efficiency and enhance data security.

Position Overview:
We are looking for a highly motivated Account Manager / Sales Manager to drive growth and strengthen client relationships. This role combines business development, solution promotion, and account management to achieve sales targets and support company goals.

Responsibilities:

• Identify and secure new business prospects.
• Promote and sell innovative corporate solutions.
• Manage and nurture existing client accounts.
• Implement effective sales processes.
• Ensure timely follow-up on outstanding payments and required documentation.
• Gather and analyze market data for printing products and solutions.
• Consistently achieve sales targets.
• Perform other duties as assigned by management.

Requirements:

• Diploma, degree, or equivalent qualification.
• 1–2 years of B2B sales experience (preferred).
• Strong interpersonal, communication, and presentation skills.
• Professional experience in sales or customer service roles.
• Comprehensive training will be provided.

What We Offer:

• Competitive commission payouts.
• Opportunities for professional development and career growth.
• A chance to work with cutting-edge solutions in a dynamic industry.

Location: Southeast Asia

Take the next step in your career. Apply now and become part of KuaiLu Technology's success story!

Focus on developing and retaining business for District and Retentionaccounts by uncovering growth potential and building good relationship withcustomers.

JOB EXPECTATIONS & KEY RESPONSIBILITIES

• Dedicate yourself to the success of Expeditors' and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.
• Develop relationships beyond the main point of contact at all locations.
• Improve your personal knowledge of your customers' supply chain and industry, their financial objectives, and general business goals in order to continually offer value add services. Create a network diagram to support you on this endeavor.
• Initiate value add solutions based on Expeditors service offerings and technology.
• Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service.
• Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives.
• Establish and monitor performance standards according to agreed KPI's.
• Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively.
• Highlight and escalate customers at risk.
• Manage integrity of shipment and performance data.
• Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint.
• Ensure customer is properly set up in CRM & Customer Account according to CHQ expectations.
• Document all meetings, opportunities and any other customer related information in CRM; and ensure data is accurate and consistent at all times.
• Achieve and maintain acceptable scoring of related KPI measurements including the engagement of corrective measures when applicable.
• Support the Accounts Receivable process of the customer internally within Expeditors.
• Take up additional tasks/ projects as required by CRDM to support the company's goal of business retention.

Duties:

• Assist on-site supervisors and managers in technical and servicing management
• Input technical details into the computer system and expedite service response with supervisors
• Basic understanding of HR and Finance
• Prepare weekly and monthly reports
• Update organization chart, attendance, and manpower list
• computer literate,especially with excel
• Undertake any other duties as directed by immediate superior
• prepare,submit claim and invoice

Requirements:

• Minimum GCE N-Level
• 5.5 working days/week
• Able to work independently and possess good team spirit

Job Descriptions:

- Handle data entry of transactions to accounting system （SAP and Quickbooks）

- Support preparation for accounting period closing

- Record and check all sales record and cash expenses

- Perform bank reconciliation and filing

- Prepare invoice, payment voucher, stock balance, sales summary etc

- Any other duties assigned from time to time by the management

Job Requirements:

- Preferably someone who have accounting experience working under F&B industry before

- Able to speak in English and Chinese (as need to liaise with English and Chinese speaking clients)

- Minimum 3 years of experience

- Proficiency with computers and bookkeeping software, strong typing skills.

- Familiarity with basic accounting principles.

MISSION

Responsible for the retention and development of ongoing relationships between Coface and its key clients and their intermediairies in order to:

- Maximise revenue and retention of profitable clients under their “CGS portfolio”, whilst taking

into account the loss ratio and the RWE.

- Play a key role in increasing customer experience of Coface Products and therefore increasing

the customer shopping cart by selling additional services /products to existing clients.

MAIN RESPONSIBILITIES

CGS Marketing Action Plan implementation:

- Collaborate in the design and execute the Marketing Action Plan, including the action plan on CGS targets to be saturated.

- Build the Market Intelligence in the CGS segment and update the reporting tool.

Customer relationship management:

- Personally contact and secure existing customers and their intermediaries for CGS accounts via regular and proactive communication.

- Build strong customer relationships and create a sense of mutual trust and beneficial reliance with existing clients.

- Make telephone calls and in-person visits and presentations to existing customers.

- Provide good customer service by responding swiftly to queries and concerns from clients and their intermediaries.

- Consult on the most effective cover for a particular need.

- Prepare bids and price quotations.

Portfolio management:

- Be the active central point of contact of the clients and/or its intermediary.

- Deliver renewal revenue and achieve maximum sales profitability, growth and account penetration within an assigned portfolio of CGS accounts.

- Prepare sales proposals and renewal offers with the contribution of internal stakeholders: risk underwriters, commercial underwriting; for the highest possible renewal rate and a high level of client satisfaction and develop cross-selling.

- Increase profitability of existing product lines by encouraging clients to use added value services wherever possible.

- Maximise the opportunities for all product lines, thereby maximising contribution.

- Monitor and report on performance against agreed sales targets, sometimes including monitoring the performance of other sales staff.

- Demonstrate products and services to existing clients and assist them in selecting those best suited to their needs.

- Expand the existing programs in saturating them to non-insured entities of the insured group (direct approach or through intermediaries. Support other region teams in saturating their Programs.

Market knowledge:

- Ensure credibility with clients by maintaining detailed knowledge of current market conditions and competitors' products.

- Maintain a sound understanding of all Coface products and ensure the proposition is developed through all appropriate sales channels.

- Introduce new CGS programs and promote them through regular visits and frequent communications.

- Work with Marketing teams in making the most effective use of the resource for campaigns/events, follow-up the customer survey.

Communication:

- Supply management with verbal and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

-Coordinate and steer the internal stakeholders (account and sales managers, back office, risk underwriting and other experts) to ensure a timely, efficient and global service to clients within their CGS Program.

- Participate in external events organised within the Region representing the company in the best light for building new business contacts.

Underwriting savvy:

- Ensure prudent Commercial Underwriting of credit insurance business, adhering to CGS Coface standards and delegations.

- Work with underwriters to amend policies where necessary in order to meet client demand.

Risk management and compliance:

- Take joint ownership of the loss ratio with the Risk department and deliver a profitable result to the business.

- Adhere to compliance standards set by Coface and external regulators.

EDUCATION

Degree educated in Finance, Business Administration, Economics, Banking or equivalent desired

EXPERIENCE

• At least 5 years of sales or account management ideally within a credit insurance, banking, claims or factoring organization.
• Previous experience in a multicultural/international environment will be a plus.

Our client in the Machinery Manufacturing Industry is looking to hire a Account Manager.

• Driving sales growth and meeting profitability targets within the assigned territory by identify new business opportunities and manages both new and existing distributors while leading marketing initiatives to build brand awareness within the assigned regions.
• Identify and convert new business opportunities, preparing persuasive sales presentations and proposals.
• Develop and execute targeted sales plans to meet revenue and growth goals.
• Analyze customer needs and trends, recommending Tennant products and services to meet those needs.
• Train and support distributor staff in sales techniques, territory management, and customer service.
• Monitor market coverage, suggesting distributor additions, replacements, or deletions as necessary.
• Provide regular updates on market conditions, distributor development, and competitive activity to management.
• Track competitor activities and adjust strategies to maintain a competitive edge.
• Ensure comprehensive product knowledge and compliance with company policies and procedures.
• Collaborate with the marketing team on promotional activities and provide exceptional customer service.

Requirements:

• Degree
• Mininum 6 years experience in B2B or driving sales through channels (distributors) within SEA
• Experience in developing key accounts in vertical markets (Hospitality, Hospital, Airlines, Logistics, Real Estate, F&B etc)
• P&L experience an added advantage but not a must
• Strong teaching skills with experience in teaching sales and technical knowledge regarding industrial products.
• Hands-on experience and willing to perform on products.
• Demonstrates strong interpersonal and written communication skills.
• Able to travel domestically and internationally

We regret that only shortlisted candidate will be notified.

Responsibilities

• Must be able to handle Full Set of Accounts independently for 3 companies
• Handle accounts receivable and issue invoices timely
• Perform day-to-day accounting activities, maintain records & data entry
• Perform month-end closing
• Perform monthly bank reconciliations and monthly/annual stock count
• Compile and analyse financial information for Manager review
• GST preparation & submission
• Familiar with the use of AutoCount system
• Any ad-hoc duties as assigned from time to time

Job Requirements

• Diploma or degree in Finance or Accounting
• Minimum of 2 years of relevant working experience with full sets of accounts
• Good knowledge of accounting concepts and double entries
• High degree of accuracy and attention to details with an analytical acumen
• Independent, well organized, have an open mindset and a strong team player

Emplifi’s unified customer engagement platform empowers more than 20,000 of the world’s leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty.

About the Sales Team

Emplifi’s sales team is spread around the globe and helps businesses to scale their digital CX innovations and operations internationally while supporting clients of all sizes. Brand relationships are key to our business but we also work with hundreds of agency and media partners. Our aim is always the same - empower marketers to achieve more, no matter where they are or what industry they’re in.

As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor.

Job Summary

The Strategic Account Executive (“AE”) is a pivotal role within Emplifi’s Social and Commerce sales team. This individual carries an individual quota target and is responsible for driving new business, nurturing existing client relationships, and exploring opportunities for cross-selling and upselling. The Strategic Account Executive will have a specific focus on our largest and most strategic accounts, our key Social and Commerce product offerings, and on ensuring consistent growth and maximization of revenue.

What You’ll Do Here

New Business Development:

• Prospect and identify new business opportunities within the designated territory or named accounts.
• Develop and maintain a robust pipeline of potential clients through networking, research, and referrals.
• Present our digital marketing solutions to potential clients, demonstrating how our services can help meet their business objectives.

Account Management:

• Working closely with the Solution Consultant and the Customer Success Manager, the Strategic AE will foster and grow relationships with existing clients.
• Understand clients' business goals, challenges, and needs to identify opportunities for additional products and services.
• Regularly review client campaigns and provide insights, optimization suggestions, and reports.

Cross-selling and Upselling:

• Recognize opportunities to offer additional or premium services to current clients.
• Collaborate with the customer success organization and solution consultant to identify the next best solutions for existing clients.

Sales Strategy:

• Develop and execute a comprehensive sales strategy for the assigned territory or named accounts.
• Utilize CRM tools to track interactions, sales progress, and client information.
• Provide regular feedback to the marketing and product teams about market trends, competition, and customer feedback to inform our offerings and strategies.

Collaboration:

• Work closely with internal teams such as marketing, product, and customer support to ensure client expectations are met and exceeded.
• Attend regular sales meetings to update the team on achievements and challenges and to collaborate on strategies and tactics.

Lead Development

• Working with the Business Development team, Identify, research, and engage potential leads through various channels including social media, industry events, and outbound strategies.
• Qualify leads by assessing their potential needs and fit for our digital marketing solutions.

Pipeline Management:

• Consistently manage and update the sales pipeline using CRM tools.
• Forecast potential sales activities and revenue outcomes.
• Evaluate and prioritize leads to ensure efficient time and resource allocation.

What You’ll Bring to Us

• Minimum of 5 years of sales experience selling Digital Marketing, eCommerce or related solutions
• Proven track record of meeting and exceeding sales quotas
• Strong understanding of digital marketing and e-commerce and social commerce services and solutions
• Experience selling across international markets and to international clients
• Experience with Emplifi's product offerings is heavily favoured for this position
• Excellent verbal and written communication skills
• Fluent English language skills essential, additional languages a benefit
• Proficient in using CRM tools like Salesforce or HubSpot
• Ability to work independently and as part of a team
• Strong negotiation and presentation skills

What We Offer

• International, fast paced and rapidly growing environment
• Chance to work with the world’s biggest brands at the CX tech leader
• Agile and open-minded culture, with high levels of trust and flexibility
• Opportunity for professional growth and development
• Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas
• Great work environment in the CBD area, minutes walk from the MRT. And surrounded by amazing food along Amoy Street, Telok Ayer & Tanjong Pagar
• AIA Health Insurance including coverage for family members
• Unlimited PTO
• Enhanced family/ parental leave
• There’s more as well! Speak with us to find out all details!

Job Responsibilities:

• Maintain strong relationship with existing clients to ensure strong customer retention base.
• Driving revenue growth in the Singapore Enterprise Resources Planning Software (ERP) market through identifying new opportunities.
• Schedule meetings to present latest updates and gather feedback from clients
• Work closely with inhouse business analysts and functional consultants to provide solution for clients' new requirements.
• Respond to quotation requests and assist with business and grant proposals.
• Ability to upsell and cross-sell company's products to existing accounts.
• Meet accounts performance KPI’s as agreed with you and management.
• Update inhouse CRM system for accounts reporting.

Qualifications:

• 2 years and above sales working experienced is preferred
• NO Working Experience Candidates are welcome too
• "Farmer" mindset and have passion for client-oriented services
• Proactive and problem-solver
• Understand the concept of customer retention and account management
• Willingness and have patience to listen to customers' feedback.
• Good presentation, communication, and written skills
• Interested applicants may apply by sending in your updated resume.We regret to inform that only shortlisted candidates will be notified.

Responsibilities

• AR / AP function and data entry
• Check and update vendor invoices
• Fax and post customer invoices
• Read and record photocopier machine meter reading
• Arrange for photocopier machine maintenance and servicing
• Handle daily outgoing postage
• Handle petty cash claims and cash reimbursement when necessary
• Ensure all cheques received are being bank in accordingly
• Prepare documents for vehicles’ inspection at JIC
• Road tax renewal
• Keep record of stationary, uniforms, safety shoes, pantry groceries and top up accordingly
• Any other ad-hoc duties assigned

Requirement

• Minimum Nitec/O level
• Computer literate
• At least 1 years working experience in accounts department

Assistant Account Manager (Sales-Focused) is responsible to support the Account Manager in managing client relationships and ensuring account satisfaction. This involves assisting with client enquiries, preparing sales presentations, and processing orders. The role includes administrative duties like scheduling meetings and maintaining accurate records. Additionally, the Assistant Account Manager will help to analyse client data, prepare performance reports, and identify opportunities for growth while building and maintaining strong client connections.

RESPONSIBILITIES

• Provide direct support to the Account Manager in all aspects of client management.
• Handling Enquiries, Pre-Qualifications, making Offers and concluding Sales contracts
• Set up order confirmations and purchasing contracts.
• Establishes and maintains relations with new and existing clients, markets.
• Conduct sales and BD activities to meet objectives
• Thinks up and proposes innovative and client-oriented solutions.
• Gather and analyse data related to client accounts and prepare performance reports.
• Identify areas for growth or improvement in account strategies and collaborate with the Account Manager on implementation.
• Build and maintain strong relationships with clients to ensure high levels of satisfaction and account growth

Qualification

Diploma in Sales/Marketing and/or Mechanical Engineering

Experience

• Commercial experience and understanding of B2B processes.
• Good command of English language
• Knowledge and understanding of our markets and products
• Knowledge of MS Office

General Skills & Attributes

• Strong verbal and written communication to effectively interact with clients and team members.
• Ability to manage multiple tasks and deadlines efficiently, prioritizing workload appropriately.
• Ensuring accuracy in order processing, data analysis, and record-keeping.
• Being proactive and capable of finding effective solutions to client or project challenges.
• Proficient in analysing data, interpreting client needs, and identifying opportunities for growth.
• Being flexible and able to adjust to changing client demands or project requirements.
• A focus on understanding and fulfilling client needs to ensure satisfaction and build long-term relationships.

Responsibilities:

• Address customer inquiries and requests, ensuring their needs are met promptly and effectively.
• Build and maintain trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• Deliver exceptional day-to-day customer service to maintain high levels of customer satisfaction.
• Collaborate regularly with internal teams to discuss progress, identify business improvement opportunities, and fulfill customer needs.
• Generate and present progress reports for clients and internal management.
• Clearly communicate the progress of monthly and quarterly initiatives to stakeholders.
• Forecast and track key account metrics to ensure alignment with business goals.
• Identify opportunities for upselling, cross-selling, and renewals, and communicate these to management.
• Work with the Sales team and management to onboard new customers and develop relationships with existing customers.

Requirements:

• Hold a diploma or degree in a relevant field.
• Possess a minimum of 2 years of experience specifically in IT (SI) sales functions.
• Have extensive experience in IT cybersecurity, network, or infrastructure sales and marketing.
• Strong knowledge of network and cybersecurity in the enterprise and government sectors, as well as familiarity with the local IT market.
• Demonstrate exceptional networking and interpersonal skills.
• Self-motivated and able to thrive in a results-driven environment.

Interested candidates who wish to apply for the advertised position, please click on the apply button

EA License No: 96C4864

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Location : East

Industry : Aerospace / Aviation

Reporting to the Customer Service Director, this position requires the key account manager to develop long-term relationships with the assigned customers as well as connecting with key business executives and stakeholders. The position will also liaise with customers, internal cross-functional teams and business units to fulfil customer requirements by providing excellent technical, logistic support and product quality.

Job Responsibilities

• Develop and maintain close customer relationships through frequent contacts, face-to-face meetings and on-site visits.
• Understand customer requirements through frequent interface and communicate them internally within our organisation.
• Manage contractual programmes:
• Liaise with customers on scheduling for landing gear removal/change, shipment, shop processing, and on collection of back-to-birth documentations.
• Work closely with Commercial Customer Service Executives (CCSE) and Value Stream Managers (VSM) to ensure strict adherence to contractual terms and conditions.
• Update the Contract Summary Database to capture customer requirements.
• Liaise with customers if deviations are required to meet critical deliveries.
• Advocate as the Voice of the Customer (VOC) and work closely with Operations to meet customer requirements.
• Monitor customer satisfaction through several mechanisms, such as Net Promoter System (NPS), Customer Dashboards and Rolling Action Item Lists (RAIL).
• Manage the RAIL process for accurate recording of issues and customers complaints, and work diligently with relevant stakeholders to ensure timely response, action completion and issue resolution/closure to improve customer satisfaction.
• Liaise with customers on rotable support – planning, quotes, payments, core gear returns, and help to resolve potential obstacles downstream.
• Leadership skills to work with the Value Stream teams, especially in collaborating with the CCSE on customer communications.
• Support the Customer Service Director with rotable planning and asset management.
• Participate in Continuous Improvement programmes and initiatives.
• Participate actively in contributing to Health, Safety and Environment (HSE) development and improvement.
• Any other duties as assigned.

Job Requirements

• A comprehensive understanding of the MRO business environment and its commercial drivers & customer needs.
• Demonstrate adaptability and savviness in customer interaction and in resolving unexpected issues on short notice.
• Ability to inculcate a strong customer-centric mind-set within cross-functional teams to meet and exceed customer expectations.

The Account Manager will be responsible for managing and implementing digital transformation strategies aligned with our clients' business goals. This person will be the primary point of contact with clients and will be responsible for their projects. He/She will need to foster a strong working relationship internally with the creative/production team as well as externally with clients on the approval of campaigns and contents. The ideal candidate has to be agile, disciplined, highly motivated and has a native understanding of digital resources to deliver the best for the clients.

The Account Manager will be a key point of contact for clients, in-house production team and external vendors (if any). They must have the ability to create or act on new opportunities and maintain strong, influential, and collaborative relationships with both clients and colleagues.

The ideal candidate is has to be agile, creative, disciplined and highly motivated to deliver the best for the clients. He/she is passionate about creative and social media marketing, and has a comprehensive understanding of how emerging trends and social platforms can value add to a brand’s digital media channels.

Responsibilities and Duties

• Own, strategize, plan, create, schedule and distribute content with boosted posts and paid media; Optimize ad spends daily to achieve maximum efficiency for ad spend globally
• Forge strong relationships with clients and be the primary point of contact for key activities
• Collaborate with internal marketing and content/production teams to generate advertising assets including video, graphics, ad copy, and landing page URLs in order to create and deliver best-in-class social media and content-driven campaigns for our clients
• Point of liaison with clients on approval of campaigns and content; understanding their changing needs and adapting our approach to social media management for them accordingly
• Manage advertising calendars and project-manage advertising materials
• Deep-dive into social media analytics in order to gather actionable insights and generate monthly reports
• Manage the community and monitor online conversations; monitor SEO and web traffic metrics
• Traffic ad campaigns and build in ad serving platforms (Ad Manager, google analytics etc)
• Conduct A/B tests in ads to understand contributing factors that drive the business forward
• Stay up-to-date on industry changes to ensure our clients are always ahead of the curve on digital and social trends

Qualifications and Skills

• Strong knowledge of Ad management platforms (Meta, Google, TikTok) and experience in running ad campaigns
• Minimum 2 years experience working directly for an advertiser, agency, ad tech or social media platform
• Excellent written and verbal communication skills; effectively communicate with internal stakeholders at all levels of the organization, vendors and team members
• Ability to create compelling ad copy specific to the identified target audiences
• Superior collaboration and teamwork skills; experience working with cross-functional teams
• Project management experience and adaptability: Ability to re-prioritize while operating within a fast paced environment, while continuously maintaining attention to detail, establishing priorities and meeting deadlines
• Must be a positive, hardworking and self-motivated person
• Intermediate level in MS office software (Excel, Powerpoint) and/or Google for Work products (Google analytics, Sheets, Slides) and data analysis tools (MySQL)
• Bachelor’s Degree preferred by not essential

· Provide front-desk service duties, such as handle incoming calls, attend walk – in visitors, handle incoming mails and fax, handle incoming and outgoing courier services including transmit the documents items from office to site by mail or courier.

· Manage and up-keep overall cleanliness and tidiness of office areas including ordering of office/site stationaries, supplies, coordinate air-conditioning services, printer services.

· Managing administrative tasks such as filing, typing, copying, binding and scanning.

· Maintaining records, updating paperwork, and documenting procedures as per the requirement of an organisation.

· Assist with preparing payment certificates

· Process employee expense reimbursements.

· Assist in accounting matters such as matching of PO, DO, invoices, documentation and filing.

· Assist in purchasing matters.

· Provide other admin or general office support duties as needed.