Customer Relations Officer - Call Centre External (contract renewable)

Working Locations: Tanjong Pagar,
Working Hours: Working hours: Shift work, required to work on weekends, 8.00am – 5.30pm / 8.30am – 6.00pm, off on PH
Salary Range: up to $2700 + 100 Transport Allowance

Responsibilities：

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Type of calls consist and not limiting toConcession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
  Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
  Point to point enquiries from customer
  SimplyGo related issues (i.e Simple Technical issue, investigation of mismatch fare)
  Perform out bound calls to customers who leave callback
  
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Requirements:

• Have previous experience in call centre is highly preferred or customer service experience

Job Description:

• Monitor strict compliance of “Permit to Work” system at worksite & explain the importance to workers at the time of safety talk/tool box meeting
• Coordinate Environmental Control Committee Meeting and implement all environmental control programs
• Maintain mandatory records and other documentation as required by the regulatory authorities
• Ensure compliance of operations with NEA and EHS regulations
• Prepare Site Environmental Control Report on a regular basis
• Conduct environmental control audit and investigations
• Able to maintain environmental requirements in line with OHSAS 18001:1999
• Ensure compliance with environmental regulations, develop environmental control plan, site clean-up plans & monitor their completion

Job Requirements:

• Candidate must possess at least Diploma/Degree in Civil Engineering or its equivalent
• Candidate must be a NEA registered ECO
• Minimum 3 years’ relevant experience in Building Construction
• With FSM certificate will be an advantage
• Must have professional knowledge in law and regulations of Environment Acts

Job Description

. Handling of customer LCL / FCL bookings and handle nomination accounts

. Coordinate and arrange Import / Export shipment delivery

. Closing / Finalizing of job files

. Handle customers’ enquiries

. Liase with customers’ and internal department to

execute customers’ instruction

Requirement

. Minimum GCE ‘O’ Level

. Good interpersonal and able to interact with all level

. Prefer 1-2 years experience in freight forwarding & consolidation

Job Description & Requirements

• Maintain accounting records of business transactions
• Support in general accounts receivable and accounts payable functions
• Assist to prepare necessary account, bank, and other reconciliations
• Assist in month-end reporting procedures
• Perform filing and general administrative tasks
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Finance/Accountancy/Banking or equivalent
• At least 2 Year(s) of working experience in the related field is required for this position
• Familiar with ACCPAC accounting software
• Good communication skills and positive working attitude
• Proficient in Microsoft Office

Account Assistant / Executive

• 5.5days [after probation will be 1 Sat/month]
• Mon - Fri 9am – 6pm / Sat 9am – 1pm
• $2,300 - $2,500
• Lunch provided (Weekdays)
• Bendemeer

Job Description

• Handling mainly accounts receivables, inventory control & other accounts.
• Handling admin related duties.

Requirements

• Experienced in accounting preferred with knowledge in ABSS/ MYOB or other accounting software.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Mindshare are looking for an Account Director to join their Singapore office working with some local and regional brands. You will be responsible for leading the client relationship and delivering the highest quality communication strategies. In this role, you will be the interface between the client and the agency and is responsible for fully understanding their business, interpreting their communications planning and implementation needs.

Reporting of the role

This role reports to the Business Director

3 best things about the job:

1. A fun environment that gives autonomy to shape media campaigns following your directions
2. Working with a group of high performers, you’ll manage a team of strong managers and executives. They only need you to go from good to great.
3. A culture that perfectly blends, excellence, fun and a real focus on the well-being of the people.

Measures of success –
In 3 months:

• On boarded onto the key accounts with full induction/training into all of the other facets of the business such as trading, specialised services (internal and within GroupM).
• Built good relationships with your team and helped them deliver even better work
• Gained trust from the client and impressed with your contribution to the work

In 6 months:

• Managed and delivered campaigns that have a high and innovative standard
• Identified ways to improve processes on the account and delivered
• Be able to identify opportunities to cross sell/upsell products eg social, programmatic, mobile etc

In 12 months:

• Become an integral part of the core team, participating and contributing to the overall strategy and ideation phase and seamlessly linking the digital solution to the overall solution
• The proof of your success will be clients’ satisfaction and increasing business profit / commercial results

Responsibilities of the role:

• Full integration of media channels and integrated strategies
• Integration and development of your team (3-4 persons)
• Improvements in ways of working, processes and commercial growth
• Awards winning campaigns
• Develop robust benchmarks and norms across channels and media types
• Translate media plans into effective buys and supervise implementation
• Oversee and quality control of media monitoring, proof of performance, campaign optimization and post-analysis to ensure client objectives are meet, including:
• Anticipate, review and present point-of-views on online media trends, issues, developments and opportunities
• Share digital points of view, research and case studies with the business team(s) he/she works with
• Develop and maintain good relationship with key media vendors and internal teams
• Develop and maintain strong relationship with clients and have a good understanding of our clients’ business
• Help to develop local business through existing clients and potential new opportunities, including the sell in of new ideas and services to the clients

What you will need:
Minimum 5-6 years relevant working experience in media agency in both an implementation and leadership capacity

• Experienced in managing & leading a specialised team
• A proven ability to translate digital strategy into operation
• Proactive attitude and result driven mindset
• Produce work of high quality
• Business sense and undertanding
• Experience driving revenue growth with emerging opportunities and established partnerships
• Able to sell concepts and solutions to clients and key stakeholders
• Adaptable to the changing environment
• Passionate about "new" media communication and evolving technology
• Positive and attitude and good entrepreneurship

About Mindshare

Mindshare, the global media agency network, and part of WPP, the largest marketing communications network in the world, has more than 7,000 employees, in 116 offices across 86 countries. Mindshare APAC has won over 300 awards in 2014/2015 and was the most awarded agency at the 2015 Campaign Asia Awards Festival. Mindshare was also recognised as the SMARTIES™ APAC ‘Agency Network of the Year 2015’ for the third consecutive year. Mindshare is also home to The 2015 Festival of Media Asia Pacific Rising Star – Jason Maggs.

To learn more about Mindshare and our philosophy of Original Thinking, visit us at www.mindshareworld.com

About Singapore

GroupM Singapore operates in one of the most dynamic and exciting environments in the world. Although it is a small domestic market, there is a vibrant media industry which is undergoing rapid evolution as digital technology reshapes the way marketing supports advertisers’ needs. Being at the crossroads of Asia means that aside from the local clients and media owners, we also have a high proportion of multi-national clients and media owners.

As the largest media investment management company in Singapore with over 41% market share (Recma) and over 650 employees, GroupM Singapore is the premiere organisation to join and develop a career in.

GroupM APAC is committed to fostering a culture of diversity and inclusion. Our people are our strength so we respect and nurture their individual talent and potential.

Candidate must be fluent in mandarin and able to read and write in Chinese characters. Working environment : Chinese Language Enrichment Centre.

Responsibilities:

• Assist in administrative duties pertaining to student and course registration matters
• Provide professional service and advice in order to achieve customer satisfaction
• Assist customers with their enquires and concerns with a service oriented attitude
• Actively promote the centre's programmes to prospective customers in a professional manner
• Assist and follow-up with prospective or existing customers to promote new subjects and courses
• Work towards company sales targets and to maximise retention
• Handle customers enquiries, enrolment, payments and maintain accurate files for auditing in excel sheet
• Establish a good rapport and build relationships with both prospective and existing customers

Requirements:

• Minimum ‘N’ Level
• Able to commit on weekends
• Strong interpersonal and communication skills
• Positive work attitude, self-driven, team player with strong service mindset

About EPAM

EPAM is a leading global provider of digital platform engineering and development services. EPAM has been expanding in Singapore since 2013 and delivering the best solutions to our customers. As a recognized leader, EPAM Singapore achieved Great Place to Work® Certification in 2023 and is committed to providing our team with inspiring careers.

You will have the opportunity to work with fellow talented technologists and accelerate your career by participating in our numerous upskilling, training, and certification programs. That is why EPAM Singapore was awarded Gold for Best In-House Certification Programmes in the Employee Experience Awards 2023 and Silver in the SkillsFuture Employers Awards 2022 for our efforts in championing employees' skills development and building a lifelong learning culture at the workplace. You can also look forward to developing holistically with the multiracial festivals and various wellness and cultural activities organized by our passionate colleagues here.

Why EPAM?

• By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2022 & 2023.
• Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters.
• You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices.
• We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey.
• At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us.

What You’ll Do

• Cultivate senior-level relationships in key accounts
• Clearly communicate EPAM's capabilities to meet client business objectives
• Identify and pursue new opportunities for full-service partnerships with existing and new clients
• Contribute to pre-sales initiatives for both existing and new accounts
• Manage Profit and Loss for the account portfolio

What Will Make You Shine

• Bachelor's in business management or a related field
• 3-9 years of relevant experience
• Proven track record in building client relationships, particularly with Singapore Government agencies
• Ability to operate strategically while providing valuable support to both clients and the team
• Experience in managing and monitoring performance metrics across accounts and portfolios
• Preferably with an IT background before transitioning to account management

How We Hire

Here, we summarize the typical journey to finding a job within EPAM:

• Apply and tell us about yourself
• Go through some standard interviews:

1. General interview with a recruiter
2. Technical interview with our technology experts
3. Manager interview or Offer interview with a hiring manager

• Get ready to join the team

Not sure if you meet all the requirements? No problem. Let’s talk anyway and find out more.

It takes 1 min of application to start the journey with us. Apply now!

The role

We're looking for a meticulous, well organized individual who loves working within the social media and online environment. You will have the opportunity to work with exciting brands on a regional and local level and be play a role for pitching new businesses and organically growing existing accounts. You should be well versed with the social media marketing scope of work and able to manage and meet deadlines. You must be resourceful, an independent worker with initiative. The agency environment can be fast-paced and challenging but we are a tight knit team who support and lift each other every step of the way while managing our client’s projects and deliverables to ensure growth and stability of the agency.

Responsibilities:

· Provide day-to-day support in all aspects of client management such as putting in project briefs, monitoring deliverables, timelines and budgets

· Maintain and manage day-to-day business relationship with assigned clients

· Assist in resource management and coordination of meetings and creative reviews

· Hands-on in developing and adhering to project timeline to ensure on-time delivery from concept to final artwork

· Follow through with Creative team to ensure on time delivery from visuals to final artwork for submission

· Work closely with the team leads to provide inputs on competitive research, insights and trends

· Pitch for new businesses and organically growing existing accounts

Requirements:

· Candidate must possess at least a Diploma, Post Graduate Diploma, Bachelor’s Degree, or Professional Degree in preferably a related field

· Minimum of 2-3 years of experience in an social media/digital agency

· Ability to prioritise, organise and multi-task

· Excellent spoken and communication skills

· Well-versed with social media platforms such as Facebook, Instagram, TikTok, YouTube, LinkedIn and Telegram.

· Proficient with MS office

Candidates must be residing in Singapore and comfortable working from home if need be and tech-adept with using Zoom for meetings. Interested candidates please send CV and expected salary to [email protected]

Reachfield Security, one of the largest Security Guards Agency in Singapore, specializes in supplying security services to Schools, Factories, Shopping Centres, Office buildings, etc. We have vacancies for

Security Officer / WSO

Locations:

Nearby MRT:

Tanjong Pagar MRT Station / Chinatown MRT Station

Salary: $2650 - $2700

Duties:

1. Work in Museum environment; dealing with mainly public, clients.

2. Good customer service skills; able to communicate well.

3. Job duties include access control, issue visitors pass, answer general enquiries, protecting clients’ premise, clocking/patrolling etc.

4. Permanent Day Shift. No need to rotate.

5. For relief, you can choose to work any numbers of day in a week (1 to 3 shifts per week). We have flexible work schedules. Each shift is 12-hours.

Requirements:

- Possess valid security licence with RTT or HCTA

- Basic PC Knowledge

- Able to do clocking

Application Methods

- Please WhtsApp 97207103 the following information

a. Name

b. Short Address (Eg. Woodlands)

c. Day / Night shift

d. PWM Rank

e. RTT or HCTA – yes/no

f. How many shifts can you work per week

g. When can you start

- Please WhtsApp/SMS your PLRD license

- Interviews (Either video call or walk-in)

a. Walk-in for interviews:

Time: 9am to 5pm; Mon to Fri except PH

Address: 10 Anson Road #26-09 international Plaza

(Tanjong Pagar MRT)

Singapore 079903

Tel: 6324 0648

b. WhtsApp Video Call interview at 97207103

c. Or Email to gisselle at reachfield.com with your resume

You may fill in the application form online thru below link.

https://rss.armfort.com/direct-application

Do let us know once you submit the application online

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Job Scope

• Take responsibility for the welfare and safety of residents by ensuring that all safety policies and procedures followed.
• Review and monitor residents periodically to assess their progress and to ensure that high quality nursing care has been provided and to ascertain residents’ needs for additional care.
• Plan, organise, implement, supervise and evaluate nursing care programme and services rendered.
• Attend to enquiries promptly from residents’ families and assure them that loved one is comfortable and well taken care of
• Ensure resident / customer complaints (received verbally, through letters or via feedbacks) are handled expeditiously and corrective or preventive actions taken effectively and complied with protocol
• Implement and monitor infection control policies and procedures and ensure that all staff understand and adhere to these procedures strictly.
• Participate in in-service education programme and carry out post course follow-up to ensure effective transfer of knowledge and training
• Conduct periodic checks on staff on their learning journal and identify staff learning needs
• Take charge of the daily smooth operation of the ward.
• Ensure all internal documents filed correctly and circulars disseminated to all staff.
• Audit residents’ case notes and nursing documentation to ensure that records are update and comply with the legal requirements for documentation.
• Appraise HCA and NA when they renew their employment contracts and annual appraisal for bonus payment.
• Schedule weekly roster of ward nursing staff and those on night duty.

Requirements

• Min. Degree in Nursing from a recognised institution
• Valid SNB
• Min. 5 years’ nursing management experience, of which, at least 2 years’ experience as Senior Staff Nurse or above in a community hospital or nursing home setting preferred

Interested applicants, please email your updated CV to [email protected] or WA 86517051 for more information.

Recruiter's Ref Code: #HXT

Lau Xin Tong, Evelyn (Outsourcing Team)

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA license number: 99C4599

Responsibilities:

• Process and follow up on Credit Card applications
• Conduct instruction form from Customer Hotline & customer and handling and resolving customers’ feedback/complaints
• Conduct KYC or KYC review on new and existing customers
• Assist in Credit Card risk control
• Assist in daily operations for Credit Card back-office
• Back up on other staff's duty such as system testing, settlements, data reporting as and when necessary

Requirements:

• Bachelor’s degree or above , preferably in Banking and Finance or related discipline
• Minimally 1-2 years of relevant customer service experience

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Job Description & Requirements

Main Job Duties and Responsibilities

· Full set of accounts including monthly accounting

· To Ensure timely record of accounting transactions and management reporting schedules

· Follow up with Payment Response and Issued Tax Invoice to chase payment on time

· Assist in company secretarial matters and liaise with Tax agent or external Auditor

· Staff payroll, CPF e-submission & IR21 submission

· Day-to-day account tasks

Education, Qualifications and Experience

· Diploma or Degree

Key Skills and Competencies

· IT literate

· Able to use MS Office & Powerpoint

· Advance Microsoft Excel

· MYOB/ Info-Tech

Required Assitant Sales Account Manager/ Telesales Executive/Telemarketer.

Company Description
J Max Solutions, all multifunction devices, implement a total office solution to customer so as to have a go " GREEN" working environment with paperless and also to make your job much more efficiency and work more productivity. Retrieve your document at anywhere any location with the help of our mobility.

J Max Solutions, being a professional website design & web development company based in Singapore, represent the modern & dynamic online society of the virtual era. We are specialize in corporate image branding, promising to give your company the superiority over your competitors.

J Max Solutions had a strong, experienced service team which will attend to all customer needs & repair calls at all times.

Job Description

-Identifies revenue opportunities in targeted SME accounts, develop sales plans, and execute to close revenue.

-Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors

-Prepare and manage sales quotations.

-Plan and implement strategies to achieve sales target,network and build up customer base.

-Be involved in all aspects of the sales cycle from identifying prospects, conducting product demonstrations and sales presentations, generating sales revenue for new and existing markets to achieve assigned sales targets.

- Maintains relationships with existing clients by providing support, information, and guidance

Job Requirements

-Articulate, persuasive in communications skills

-Responsive in handling clients with a service attitude

-Independent, positive, driven, responsible & results oriented

-Possess a strong commitment in work and assisting team members

-With and without experience can apply as training will be provided

-All are welcome

-5 day work week

Benefits

-Your portfolio will be review every quarterly

-Career advancement to management level

-Increment of salary twice a year based on performance

Interested candidates please email your resume to [email protected], SMS to 93666100 (No calling please) or contact 67340177.

Location: Singapore - Nationwide
Basic Salary + Transport + Commissions + Incentives + High Profit Sharing

Responsibilities

• Perform timely inventory planning to ensure fulfilment of customers' orders
• Perform inventory control and monitor stock movement
• Responsible for sourcing, evaluation and purchasing of materials
• Negotiate with vendors for competitive prices and quality
• Prepare reports for management
• Any other duties as assigned

Requirements

• Bachelor or Diploma in Supply Chain Management or Business Administration or equivalent
• At least 2 - 3 years of purchasing experience preferably from constructions industry.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Jenga Corp wishes to hire a Business Account Manager.

Interested applicants MUST apply by resume and cover letter through emailing [email protected]. We MUST receive an email application from you in order to consider you.

About the role:

• Manage and grow assigned account base and business segments;
• Understand and gather clients’ requirements, analyse, design and implement business performance approaches, develop tailor-made solutions;
• Work closely with clients to ensure positive impact and sustainable results;
• Manage and ensure clients are compliant with relevant statutory and regulatory requirements;
• Manage and mitigate risks;
• Maintain a strong understanding of the competitive landscape, industry trends and emerging technologies in the blockchain and cryptocurrency space;
• Research, business analysis and process re-engineering based on industry’s best practices and accelerators;
• Manage client files and update information daily in accordance to the Company’s policies and procedures;
• Identify and establish partnerships with key stakeholders, industry associations to drive user acquisition and brand awareness
• Monitoring and reporting of personal sales activities and performances;

You should have:

• Education in Accounting, Finance, Economics, Commerce or related major;
• Outstanding problem-solving skills with demonstrated ability to identify business issues, conduct analyses and synthesise conclusions into recommendations
• Strong general business acumen, broad understanding of current Finance trends and technologies, their impact on business strategy;
• Positive attitude, driven and ready to take on challenges;
• Meticulous attention to detail and follow-through; perform tasks with high degree of accuracy and efficiency with the ability to meet deadlines;
• Ability to work independently, to take initiative and to overcome obstacles;
• Ability to successfully manage competing priorities, keeping constant sight of the overall objectives;
• High degree of flexibility in a demanding, fast-paced and frequently changing environment;
• Strong service orientation in responding to customer needs;
• Excellent oral and written communication skills (both in English and Chinese to better manage the clients);

Interested applicants MUST apply by resume and cover letter through emailing [email protected]. We MUST receive an email application from you in order to consider you.

Responsibilities

• Responds to orders via phone and email, enters and verifies the items, moves orders to fulfilment, notifies customers of stock outs, and provides an estimated delivery date.
• Boosts orders by presenting features, making related item suggestions, and looking up past purchases made by the customer.
• Acquires, qualifies, and advances prospects referred by national accounts, outside sales, and marketing.
• Finds methods for ongoing process improvement.
• Gathers, creates, and follows up on written or spoken quotes in order to obtain orders or ascertain the cause of an order's loss.
• Examines open customer order reports and responds to open items, including those that might put the customer's promised delivery date in jeopardy.
• Keeps track of customer notifications, related expediting reports and notices, and backorder reports from the distribution system.
• Notifies management of market trends, competitive pricing, and client feedback.

Requirements

• Bachelor or Diploma in Business Administration or Information Technology or equivalent
• At least 2 - 3 of sales and sales administration experience preferably from IT/ security solution industry
• Capable of traveling up to 25% per annum

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Mon - Fri , 8.45am - 6pm

UP to 3k

Republic Plaza

6 months contract

• ensure archival copies of the statutory registers and minute books are in compliance with department's storage requirements
• preparing , packing and storing the statutory registers and minute books for off-site DMS exercise
• maintaining and updating the manifest lists for DMS exercise
• perform adminstrative duties assigned

Monday - Friday, office hours

Location: Redhill

Salary: $2,800

Contract: 1 year

Management Executive Officer (Integrated Service Provider)

• To read casefiles, reports and other relevant document for data coding
• To maintain an up-to-date database by obtaining information from relevant officers and keying in data into the system
• To conduct literature reviews and obtain relevant evaluation tools
• To conduct statistical analysis and interpretation of data
• To assist in and conduct interview and/or focus group sessions, collate and maintain information obtained.

Requirements

• Degree
• Good in statitics

Job Responsibilities :

• Assisting in receiving of ATM cartridges from teams
• Assisting in receiving Duffel bags for teams
• Assisting in issuing of cartridges to teams
• Receiving cash and valuables
• Assisting Ops Supervisor in daily operations
• Ensuring accountability of cash and valuables

Job Requirements :

• No experience is required and training will be provided
• Will be required to move cash load of up to 12kg

Interested applicants, please submit your resume in Word or PDF.

Thank you.

We regret that only shortlisted candidates will be notified.

I hereby give consent to Certis CISCO Security Pte Ltd and its subsidiaries to access my job application for the position applied and other positions that I may also be considered for and to use and disclose my personal data submitted in or as part of my job application to law agencies, government representatives and prospective clients. (DATA PROTECTION: The Company is committed to respect the statutory rights to privacy of all job applicants. However, we obtain, monitor, process and disclose personal information regarding employees and prospective employees to meet our need and according to applicable laws. For more information on our Personal Data Protection Policy, please visit https://www.certisgroup.com/privacy-policy.

Duties and Responsibilities:

• Handle public complaints and feedback related to project site.
• Prepare letters and notices to communicate with community and residents regarding development of project.
• Implement public relationship programme.
• Arrange and attend meetings on public relation matters with project team where necessary.
• Prepare a monthly report to update on the feedbacks and complaints.
• Maintain good relationship with clients and residents.
• Assist other general administrative support to the project teams.
• Perform other duties as assigned.

Job Specification:

• Diploma or Degree in any field.
• Minimum 3 years’ relevant experience working in a public-facing role.
• Willing to work at site office environment.
• Good communication skills.
• MRT working experience would be an added advantage.
• Independent, possess excellent interpersonal and communication skills and emotional maturity.

Job Description:

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to helm CareHub in line with CareHub’s service standards and key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community. The job scope would include referrals to community partners, facilitating community appointments, conducting outbound nudges to encourage participation in screening and vaccination to assisting residents and community partners with navigation of the healthcare landscape.

You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion for CareHub ’s knowledge management system.

The job holder will support the operations of CareHub Care and Call Centre in the following areas but not limited to:

1. Engagement of residents and community partners to address enquiries about population health and RHSO services and initiatives and link up with the appropriate team / service where appropriate;
2. Proactively liaising with NUHS teams and community partners to facilitate coordination of community based services for residents
3. Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
4. Assisting residents with community appointment related requests
5. Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
6. Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
7. Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes.

Requirements:

• At least Diploma qualification
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends

Roles Description

The role will be a Digital Marketing Account Manager (AM). The AM will be handling our clients' Digital Marketing campaigns. He or she is also expected to be managing our clients and optimise their campaign to the best practices.

Specific Responsibilities

The main responsibilities of the role are to conceptualise, set up, optimise the performance of the digital marketing accounts, and update clients regarding the campaign performance.

Competencies

The trainee will have an in-depth understanding of Digital Marketing and also gain the confidence of client management. He or She will be able to set up and run the campaigns independently. In addition, he or she would be analysing data to optimise the campaign performance.

Duration of Traineeship

6 months with a high possibility of extension and pay increment if AM can deliver up to the company expectation.

Approved Training Allowance

· Fresh Gradates: $2100

· Non-Mature Mid-Career Individuals - $2000

· Mature Mid-Career Individuals - $2500

Education Qualification

Diploma and above

Note

This position is open for both recent graduates and mid-career individuals (mature and non-mature). Graduates interested in this position should possess a Poly Diploma Qualification. Mid-career individuals from any qualification level can apply.

For company info, please visit: https://www.impossible.sg

1. Min. 2 year of experience in financial institutions, with Credit operations or knowledge would be an added advantage

2. Proficient in Microsoft office 365 i.e. Excel

3. Ability to multi-tasking and manage different activities

4. Good team player

Job Description

1. Process redemption replies to Authorised Motor dealers

2. Pre-process interbank GIRO application forms (critical)

3. Perform data entries for financial and non- financial updates to system (critical)

4. Pre-process and generate ad hoc letters for Auto Loan customers

5. Perform administrative functions

6. Ensure all requests are processed within specified service standard, timely and accurately

7. Escalate any discrepancy / deviation to the Team Manager