•Handle full sets of accounts in accordance with relevant accounting standards.

•Responsible for preparation and closing of monthly accounts and annual financial statements

•Responsible for monthly and quarterly reports

•Support monthly forecasting and annual budgeting exercise as per corporate guidelines.

•Coordinate and liaise with external and internal parties such as auditors, tax agents, legal, local tax, and government authorities where required.

•Support and ensure compliance with all finance filing requirements, tax filing requirement (such as CIT/WHT/Tax queries), audits, etc.

•Ensure timely preparation and filing of GST quarterly returns.

•Assisting Chief Financial Officer to review customer/supplier contracts.

•Assist Chief Financial Officer to handle Group Tax (e.g, Transfer pricing) etc.

•Any task assigned by Chief Financial Officer or Supervisor.

Interested candidates, please email your resume to [email protected]

Shermaine Soo Yi Ning

CEI Reg R1877837

Recruit Express Pte Ltd

EA License No; 99C4599

We regret that only shortlisted candidates will be contacted

Job Description

• Drive information security and cybersecurity assurance program.
• Review information systems security controls against possible cyber threats and work with stakeholders on remediation.
• Conduct verification and validation to ensure risks are mitigated.
• Provide cybersecurity risk advisory to projects, including providing recommendation of risk mitigation options.
• Review cybersecurity measures against possible threats learnt from external incidents and intelligence sources and work with stakeholders on addressing potential gaps.
• Perform regular monitoring and reporting of cybersecurity risk landscape.
• Provide regular dissemination of cybersecurity risk advisories for staff.
• Drive regular cybersecurity risk metrics reporting and monitor key risk indicators.
• Manage cybersecurity incidents. Ensure timely management reporting and provide regular updates to senior management and relevant stakeholders.
• Conduct cybersecurity tabletop exercises improving organisational cyber resilience.
• Provide cybersecurity awareness training ensuring employees understand cyber risks, recognise threats and able to protect organisational assets.
• Plan and execute simulated phishing exercises to assess employee awareness.

Requirements

• Relevant degree in Information Security and/or Cybersecurity.
• CISSP, CISA, CRISC, CCSP and /or OSCP advantageousMore than 6 years of hands-on experience in information security and cybersecurity roles.
• Good knowledge and experience in computer security, network security and application security.
• Familiarity in medical device security advantageous.
• Experience in leading cybersecurity risk identification and analysis and recommending risk reduction measures using NIST CSF and MITRE ATT&CK.
• Good knowledge and experience with regulatory requirements pertaining to cybersecurity.
• Strong analytical skills for threat modelling and risk assessment.
• Good influencing skills with stakeholders, within department and across departments.
• Ability to contribute through others, collaborate well across seniority, cultures and locations.
• Good written and communication skills with ability to interact and engage with stakeholders and all levels of management.

Morgan McKinley Pte Ltd

Syairah Banu

EA Licence No: 11C5502

EA Registration No. R21100522

Job Description

• Good co-ordination skills and good technical knowledge of M&E systems/ equipment, including security systems
• To carry out regular site supervision and inspection of the works/materials including any off-site production as instructed by the consultant team so as to ensure that mechanical and electrical works, including security systems, are constructed to required quality, accuracy and workmanship
• To monitor work in progress in accordance to Approved Master Schedules with breakdown to Monthly, Weekly and Daily programmes
• To assist the RE on daily, weekly and monthly reports of site progress as per contractor’s approved program, activities, issues and resolutions
• To check and verify reports, variations and progress claims submitted by contractors, including as built quantity for the variations
• To undertake any other duties related to the project as and when instructed by the SO and RE.

Qualifications

• Minimum Diploma in Mechanical / Electrical Engineering from a recognized institution
• Registered with IES/ ACES as a Resident Technical
• Minimum 5 years of M&E work experience with strong knowledge of local construction practices air-conditioning, electrical, fire protection, security systems, BMS, plumbing, sanitary and gas services
• Working location will be at Sentosa

• General accounting tasks such as bank and AR reconciliation and payments.
• Ad hoc duties assigned by the reporting officer.
• Salary commensurate with experience.
• Extendable contract base on performance

Billing Officer

(Logistics)

• Basic Salary: S$ 2,000 – 3,000
• Working Days: Mon - Friday 9am - 6.30pm
• Address: Changi

Job Description

• To issue / print / match / detach daily customer invoices
• To issue Export Transfer slip
• To mail / email / courier daily / weekly / bi-weekly / monthly invoices to Local /overseas customer
• To prepare Weekly / Monthly Invoice summary report according to customer requirement, upload invoice to website / portal .
• To monitor on customer special request FHD invoice
• To scan & email daily invoice to customer
• To sort / arrange / pack monthly invoice into carton boxes
• To issue Credit note
• To download Transfer Slip and approve Transfer Slip
• To prepare weekly summary report

Requirements

• Basic Microsoft Skills like Word / Excel

Apply now for Interview arrangement

Daniel Wong | Senior Consultant | Reg No: R2095781

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Our client is a global MNC in real estate and investment management. Due to business needs, they are now recruiting a Property Officer be part of their Facilities Team for ongoing transformation projects.

Duties of Property Officer:

• Assist in day-to-day property maintenance and operational support.
• Oversee preventative maintenance and ensure timely completion of tasks.
• Monitor vendor performance to confirm services meet established KPIs.
• Organize and oversee minor repair and improvement work.
• Obtain quotations and coordinate with contractors for repair tasks.
• Maintain accurate records and standardized systems on-site.
• Be on-call to respond to emergencies and urgent breakdowns.
• Supervise major repair work and assist in annual electrical shutdown events.
• Conduct inspections for building and equipment upkeep.

Requirements:

• Nitec / Diploma in related field
• Relevant experience with Facilities Management / Commercial Building settings

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Billing Officer

(Import Billing Department)

• Working Location: Changi
• Working hours: Mon-Fri 9am-6.30pm
• Basic Salary: $3000-$3600

Job Description
Operational role responsible for supporting billing team in day-to-day operations. The incumbent may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Key Responsibilities:
Invoicing and Billing:

• Generate and send accurate invoices to customers or clients.
• Ensure that billing is done according to the company’s policies, client agreements, and payment terms.
• Review client accounts and billing histories to ensure accuracy and completeness.
• Correct billing errors and discrepancies promptly.

Data Entry and Record Keeping:

• Input billing data into the company’s accounting or billing system.
• Maintain detailed records of transactions, invoices, and payment histories.
• Ensure that client and payment information is up to date in the system.

Payment Processing:

• Track and monitor client payments, ensuring timely collection.
• Follow up on overdue payments by contacting clients via phone, email, or letter.
• Apply payments to the correct accounts and resolve any payment issues.

Customer Service:

• Address and resolve client billing inquiries and disputes.
• Provide support to clients regarding billing and payment concerns.
• Assist clients with setting up payment plans or resolving issues related to their invoices.

Reporting:

• Prepare and generate regular reports on billing and payment statuses for management.
• Assist in reconciling accounts receivable balances.
• Maintain accurate records to assist in the preparation of financial reports.

Compliance and Auditing:

• Ensure that billing practices comply with financial regulations, company policies, and industry standards.
• Assist in audits by providing necessary documentation and supporting information.

Whatsapp +6588278652 (Hym)

Goh Hym Yien Reg No: R24121939

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Description

• Advice on the measures to be taken in the interest of workplace safety and health.
• Conduct daily inspection of project work and activities.
• Lead and assist in investigating any near miss, incident or accident, dangerous occurrence that occurs.
• Develop documentation for the Project – Risk Assessment, Safe Work Procedures, etc
• Conduct internal HSE related training
• Manage and lead a team of WSH Coordinators
• Prepare HSE reports and statutory reports in the required formats;
• Organise HSE promotion and health campaigns, training courses
• To act as Secretary to the HSE Committee and assist the Chairman in planning and directing the functions of the HSE Committee.
• Liaise with the government authorities

Requirement:

• At least 3 years post registration experience and relevant practical experience in Civil Engineering construction works with bored and mined tunneling.
• Registered Workplace Safety & Health Officer
• Confined Space Assessor
• Risk Management trained
• Safety Management System auditor trained
• Accident Investigation trained
• Training experience, conducts HSE training (internal or external)
• Well conversant in Microsoft Office and languages used by workers.

Customer Service Officer (Call Centre) - 1 Year Contract - Singapore

Are you passionate about customer service and enjoy interacting with people? We’re looking for a dedicated Customer Service Officer (Chinese Speaker) to join our team in Singapore! You’ll play a critical role in providing first-call resolutions to end-users via calls and emails, delivering excellent service experiences.

Key Responsibilities:

• Handle incoming calls, emails, call-back requests, and live chats (where applicable) while meeting service level agreements.
• Provide friendly and efficient assistance to ensure a pleasant customer experience.
• Log all interactions accurately into the case management system, including customer inquiries, problems, and resolutions.
• Follow up on unresolved incidents and ensure timely resolutions.

Requirements

• Experience: At least 1 year of experience in a call centre or customer service environment.
• Proficiency in Mandarin is required to effectively liaise with Chinese-speaking vendors and end-users.
• Flexibility: Willingness to work staggered office hours on rotation, including alternate Saturdays (5.5-day work week).
• Immediately Available candidate is a plus.

This is a 1 year contract to start, renewable and convertible to permanent.

Main Tasks and Duties:

• Parameter maintenance of Banks internal Systems
• Monitor and manage banks system users
• Back office operation for banknotes cross-boarder delivery
• Providing support for various system upgrade and product improvement
• Any other ad hoc duties assigned by the Department Manager

Job Requirements:

• Bachelor’s degree or above, preferably in Banking and Finance
• Min 1 year relevant working experience in Banking or System Administrator related field
• Good understanding and experience in database maintenance, troubleshooting and system user management
• Working knowledge of Microsoft office (Word, Excel etc.)
• Good problem-solving skills and team player
• Knowledge in Banking backend system or Basics of accounting is a plus

Job Description:

• Answering incoming calls and response to customer enquiries.
• Assist sales team in preparing proposal and generating invoices.
• Maintain and upkeep the filling system.
• Follows up with customer on delivery schedule and changes.
• Work closely with other departments to ensure customer requirement is met.
• Perform other duties as assigned.

Job Requirement:

• Strong communication and interpersonal skill
• With experience in customer service role preferred
• Ability to multitask and strong analytical skills
• Customer service oriented
• Able to accept 5 month contract based

AngelineMah

Reg No: R2096146

One Vogue Pte Ltd

EA License: 19C9629

Our client is a global MNC in real estate and investment management. Due to business needs, they are now recruiting a Property Officer be part of their Facilities Team for ongoing transformation projects.

Duties of Property Officer:

• Assist in day-to-day property maintenance and operational support.
• Oversee preventative maintenance and ensure timely completion of tasks.
• Monitor vendor performance to confirm services meet established KPIs.
• Organize and oversee minor repair and improvement work.
• Obtain quotations and coordinate with contractors for repair tasks.
• Maintain accurate records and standardized systems on-site.
• Be on-call to respond to emergencies and urgent breakdowns.
• Supervise major repair work and assist in annual electrical shutdown events.
• Conduct inspections for building and equipment upkeep.

Requirements:

• Nitec / Diploma in related field
• Relevant experience with Facilities Management / Commercial Building settings

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Description

• Industry/ Organization Type: Tourism
• Position Title: Reservation Officer
• Working Location: Henderson Road
• Working Hours: 5.5 days per week (8.30am – 5.30pm/ 9am – 6pm)
• Salary Package: Basic Salary + Allowance + Commission + Annual Bonus
• Duration: Permanent

Key Responsibilities

• Handle incoming calls and emails to assist customers, agents, and internal staff in a professional manner while adhering to established company and departmental guidelines.
• Achieve performance standards, including call quality and efficiency.
• Resolve customer issues by identifying root causes and providing effective, long-term solutions.
• Escalate customer service issues to superior or management when necessary.
• Collaborate with the sales and operations teams to address agent concerns and assist with retention efforts.
• Work with the Technical Support team to help with inquiries about agent accounts or products.
• Participate in all training and educational activities when needed.
• Fully adhere to privacy and confidentiality policies.
• Ensure all reservations are processed according to established procedures
• Ensure all work aligns with company standards and training, including accurate and complete paperwork for functions, such as coach charters, guest preferences, booking supplements, and payment details.

APPLY NOW!!!

• Minimum GCE N-Level or equivalent.
• At least 1 year of customer service experience, preferably in a service-related industry.
• Previous call centre experience is an added advantage
• Strong data entry skills and organizational skills.
• Willing to work a flexible schedule and occasional overtime as needed.
• Good skills with Microsoft Office applications.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71856 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Asia South Business Execution team is seeking a business management officer to join the Treasury and Trade Services (TTS) business, supporting and performing Business Management activities - providing financial and analytical support to the business.

Responsibilities:

• Provide a high level of responsiveness to requests related to business and data analysis
• Organize complex information in a strategic and compelling way, demonstrating strong design acumen and expertise in Excel and PowerPoint techniques.
• Communicate effectively with key business partners to understand projects and drive next steps. Provide able support to key work streams and tasks.
• Coordinate materials for business reviews and strategy working sessions.
• Participate in collaborative initiatives with team members and global managers, looking for ways to continually simplify, improve, and add value to existing business processes
• Assist with reporting on and managing budget/forecasting for Headcount, Direct Expenses, Revenue and Drivers

Qualifications:

• 1-3 years experience in similar role
• Proven experience delivering timely, high quality presentations and/or reporting for various projects and stakeholders. Attention to detail is a must with continuous focus on design excellence.
• Advanced level ability expected in all MS Office tools (Excel, PowerPoint, Pivot Tables)
• Self-motivated, tenacious and able to work with high degree of independence
• Excellent written and oral communication skills. Strong time management and prioritization skills

Education:

• Bachelor’s/University degree or equivalent experience

*This role is an outsourced role from an IT Company, providing services to Banking sector.

Overview

Candidates are required to be an enthusiastic, proactive and motivated individual with real passion for new age digital transformation profession who would work closely with our Division Manager and (internal / external) stakeholders to ensure the successful delivery of services.

To succeed in this role, the PMO should possess the quality of a PMO professional who will have a proven track record in planning, coordination, and management of large-scale banking projects, ensuring timely and successful delivery. You would also work closely with the client’s internal/external stakeholders to track and implement solutions that relates to quality or process requirements.

Key Area of Responsibilities (KAR):

• Project scheduling and resource planning, considering dependencies.
• Management of project issues and document creation for management reporting.
• Setting evaluation criteria (e.g., Critical Points) and coordinating with related departments (e.g., IT, Compliance).
• Responding to regulatory requirements and supporting administrative tasks.
• Regularly reporting on progress, challenges, and solutions to leadership.
• Planning: Project scheduling and resource planning for projects overall considering dependency of each of them.
• Management of project issues
• Document creation and related adjustment in management reporting
• Setting CP or other criteria for evaluation
• Coordination with related departments and managements throughout the Bank (Front Office, Transaction banking, Compliance, IT, etc.)
• Responding to the authority’s requirements changes and updates.
• Support for other administrative tasks and other adhoc duties.

Requirements:

• Proven experience in PMO roles, particularly in large-scale banking or financial services projects.
• Strong understanding of project scheduling, resource planning, and issue management.
• Knowledge of regulatory requirements in the banking sector, including compliance and risk management.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and senior leadership.
• Ability to manage multiple projects simultaneously, with a keen attention to detail and a proactive approach to problem-solving.
• Able to commence work within short notice

• Carry out construction supervision of construction works as required under the BCA regulations and ensure that the design documentation is safely and accurately implemented on site.
• Responsible for the co-ordination of work on site and ensure construction safety.
• To ensure that all installation methods and material used are in accordance with the contract drawings and specifications.
• To liaise with the contractors in the coordination of site works and resolving site installation problems.
• Undertake any other duties related to the project assigned.
• Diploma / ITC (Higher NITEC/NTC-2 NITEC) in Mechanical/ Electrical Engineering from a recognized institution
• National Certificate on Construction Supervision from BCA or equivalent preferred
• Preferably registered as Resident Technical Officer accredited by IES/ACES
• Minimum 5 years of relevant experience in building services in the supervision of commercial/ institutional/ healthcare/ hospitality development with strong knowledge of mechanical and electrical services and local construction practices.
• Advantageous for candidates proficient in MS Word, Excel and Project for project update and reports.
• Able to start work from 15 March 2025.

Job Description

• Industry/ Organization Type: Logistics/ Transportation
• Position Title: Sea Freight Import Officer/ Import Sea freight Shipping Officer
• Working Location: Ubi
• Working Hours: 5.5 days (Rotational Saturdays after confirmation, all Saturdays are WFH) (Mon to Fri: 8:30am - 5.30pm) (Sat: 8.30am – 12.00pm)
• Salary Package: Up to $3000 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Handle the preparation of invoices, order processing, and delivery documentation, including summaries and acknowledgments via email or phone.
• Manage sea import operations by coordinating with shipping lines, ports, and the Freight Team to ensure compliance with customs regulations and to streamline customs clearance processes.
• Perform inventory management, check GRNs (Goods Received Notice), and conduct closing for all delivery orders.
• Oversee permit declaration duties, update attendance reports, and maintain daily filing.
• Facilitate efficient import operations, interact directly with customs authorities, and pull necessary documents for discrepancy reports as needed.
• Other ad-hoc duties which may be assigned.

APPLY NOW!!!

• Minimum 1 year of relevant experience.
• Knowledgeable on shipping documents, customs clearance, etc.
• Proficient in Microsoft Office Skills.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #72225 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Roles & Responsibilities:

Position Overview: We are looking for a experienced Chief Financial Officer (CFO) to take charge of our organisation’s financial operations. The Group CFO will play a key role in shaping and executing our financial strategy, maintaining strong financial oversight, and driving growth and profitability across all divisions. Reporting directly to the CEO, this role will collaborate closely with the leadership team to support the company’s strategic goals.

Key Responsibilities:

Strategic Financial Leadership:

• Lead the development and execution of our financial strategy, ensuring it supports the company’s overall business goals.
• Create and manage financial plans, budgets, and forecasts, guiding us toward both short-term success and long-term growth.

Financial Reporting and Insights:

• Oversee the preparation and accuracy of financial statements, reports, and forecasts, ensuring compliance with relevant regulations and standards.
• Analyse financial data, identify key trends, and provide actionable insights to drive decision-making and improve company performance.

Cash Flow and Capital Management:

• Manage day-to-day cash flow to maintain liquidity and ensure we can meet operational and capital requirements.
• Assess and optimize the company's capital structure and funding strategy to support growth.

Investment and Growth Planning:

• Guide decisions on investments, identifying opportunities for growth, expansion and diversification.
• Oversee the company’s portfolio, ensuring smart and strategic capital allocation.

Team Leadership:

• Lead and inspire the finance team, fostering a high-performance culture that aligns with our business objectives.
• Encourage collaboration and continuous development to keep the finance department efficient and forward-thinking.

Stakeholder Communication:

• Provide clear, transparent financial updates to key stakeholders, including the board of directors, investors, and regulatory bodies.
• Serve as a trusted advisor to senior leadership, translating financial data into understandable insights.

Tax Strategy and Compliance:

• Develop effective tax strategies to minimise liabilities while ensuring full compliance with tax laws.
• Oversee tax filings, audits, and reporting, ensuring accuracy and timely submission.

Operational Efficiency:

• Oversee financial operations to ensure budgeting, resource allocation and financial planning contribute to overall business efficiency.
• Implement processes and systems that enhance decision-making across the organization.

Corporate Governance:

• Uphold strong corporate governance standards, ensuring financial practices align with ethical guidelines and industry best practices.
• Collaborate with senior leadership to set policies that protect and promote the company’s financial well-being.

Qualifications:

• More than 10 -15 years of proven experience in finance sector
• Bachelor of Accounting or relevant degree from reputable univerisity
• Good communication skills, able to exercise good financial and analyticial skills
• Familiarity with regulatory environments and compliance standards across multiple jurisdictions

# 6 days work week

# Working Hours: Mondays to Saturdays – 10:45 to 19:30 | Sundays/PH – 10:45 to 17:30

Job Responsibilities:

• Attending to customer’s enquiries at Walk-in Service counter
• Handle and resolve customer complaints
• Maintain of stock inventory
• Preparation of weekly/ monthly report
• Keep front desk neat & tidy with necessary material
• Take up other duties as assigned

Job Requirements:

• “O” Level/ ITE Nitec/ Diploma in related field
• Proficient in Microsoft Office
• Initiative with positive attitude, willingness to learn and must be a team player
• Committed and able to work independently
• Friendly and Customer service oriented
• Good communication skills

Work location: Bedok Mall

- Oversee operations and cleanliness on ground

- Perform general cleaning to maintain cleanliness

- Manage customer complaints in professional manner

- Manage manpower deployment

- Conduct site inspections to ensure compliance with health and safety standards

- Prepare operations reports and other administrative duties

- Any other related duties assigned by manager

P-Serv is partnering our Client, a leading Statutory body. Join Our Team as a Claim Processing Officer – Unlock Your Potential in a Dynamic Workplace!

Job Responsibilities:

• Thoroughly checking claim documents for completeness and accuracy
• Substantiating final grant claim amounts with relevant supporting documents
• Ensuring 100% accuracy in validating qualifying expenses against approved applications
• Conducting additional checks, via online search portals, to verify deployment locations and the nature of the claimant's business where necessary
• Liaising with grant recipients and relevant officers to address queries or obtain missing documents
• Addressing inquiries from grant recipients or officers regarding payment processes or payment status.
• Processing assigned claims within the Service Level Agreement (SLA) timeline.
• Follow up on the status of claims progress when requested

Job Requirements:

• Minimum Diploma in Business, Finance, or a related field
• Proven min 2 years experience in claim/grant processing or a similar role within the insurance or financial industry
• Strong analytical and problem-solving abilities to assess and validate claims accurately
• Attention to detail is crucial to ensure precision in documentation and data entry
• Demonstrated ability to prioritize tasks and manage time efficiently to meet deadlines

Working Location / Hours

• Raffles Place MRT Station
• Mondays – Fridays, 8.30am – 6pm (1hr lunch break)

We regret to inform, only shortlisted candidates shall be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Your are expected to be a determined and hardworking individual.

If you have no relevant experience or is a housewife, we expect you to learn fast and adapt quickly.

**And you must have a preference to work from home.

Job tasks include:

- communicating with new prospects and arrange sales appointments

- follow up with existing clients to ensure they are happy with our service

- coordination work between sales and administration service

- you are expected to work FROM HOME, so you must be disciplined and independent.

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous