The Operations Analyst - Telecom will support the Global Carrier Network Operations function

through the analysis of data and trends about quality, cost, and client traffic behaviour of our

SMS and Voice Products. This key-role will help the Vonage API platform, to onboard

customers’ traffic, optimise Cost or Quality, and a fine balance between the two.

You will

● Own part of the Routing table for the Global Carrier Network team (Use/Create insights

from available data, Analyse data for decision making) with focus on Quality and Cost.

● Perform complex analysis: type of traffic, Cost VS Quality, Price.

● Resolve Quality Alerts to maintain QoS according to given industry standards.

● Manipulate and transform the routing table’s selections for optimising Cost or Quality for

new and existing customers for a set of regional countries.

● Identify solutions/improvements of our internal tools and work with key stakeholders

(Product/Engineering) to eliminate blockers of day-to-day tasks.

● Provide Data analysis for other function stakeholders (Product, Engineering, Sales etc) to

support cross-functional needs.

● Perform operational day-2-day tasks and work towards continuous maintenance of the

service levels specified for our SMS of Voice termination SLOs with internal and external

stakeholders.

Essential for the Role (Must Have)

● Educated to degree level.

● At least 2-3 Years of experience on Cost/Price or Voice and SMS routing or Tech

Support position.

● Proficient in MS Office/Google equivalent data analysis Tools.

● Exposure to Business Intelligence tools (e.g. PowerBI, Tableau etc) or similar.

● Strong analytical skills.

● Ability and willingness to work in a global, fast-paced environment.

● Flexible with the ability to adapt working style to meet objectives.

● Excellent communication and analytical skills.

Nice to have for the Role:

● Project Management experience

● Telecommunications industry exposure.

● API and Cloud communications Industry exposure.

● Confluence JIRA tool

● Zendesk ticketing system.

Note: The role requires working 1-2 weekends or bank holidays per calendar month.

Manage network operations activities and installation of network systems according to design specifications using AI automation.

AI skills are mandatory along with Network engineer skills.

Lead infrastructure network operations project planning and requirements phases; Contribute to the design and implementation of infrastructure replacement plans.

Simulate users’ problems to explore solutions to resolve network and connectivity related problems; Manage infrastructure network testing and implementation.

Pilot new tools, technologies, and/or processes to enhance the performance of infrastructure systems.

• CCNP, NSE, CCSA certified.
• Cloud knowledge and certification will be an advantage.
• Knowledge and experience in using network management systems, i.e SolarWinds, WLC, FortiAnalyzer and FortiManager.

Job Description:

At least 2 years of hands-on experience in data center infrastructure, network hardware, and communications systems implementation and maintenance.

Knowledge of data center environments, including PDUs, RPPs, SANs, and network infrastructures.

Understanding of complex inter-networked environments, such as Ethernet, TwinAx (100GigE, 25GigE, 10Gig, 100M etc) token ring, and WAN technologies (OC-x, DS-x).

Familiarity with TCP/IP protocols, subnetting, and WAN technologies.

Strong analytical and troubleshooting skills to identify and resolve system and network-related issues.

Excellent written and verbal communication skills to interact with vendors, team members, and stakeholders.

Experience in managing or coordinating technical infrastructure projects is an advantage.

While not required, familiarity with the Financial Services industry is a plus.

Roles and Responsibilities:

Hardware & Network Installations: Perform installation, de-installation, relocation, and testing of network hardware (routers, switches, firewalls, encryptors) and systems within the data center. Ensure that all installations meet the required service-level standards.

Carrier Circuit Management: Install, relocate, and test carrier circuits to ensure network connectivity across various hardware.

Cabling & Infrastructure Management: Manage the installation, relocation, and testing of patch cabling for systems and network hardware, maintaining organized and effective cabling practices.

Vendor Coordination: Collaborate with facilities, electrical, and communications vendors to facilitate the installation of infrastructure elements such as power circuits, cabinets, and network components.

Network & SAN Infrastructure Support: Assist in coordinating the installation and management of network configurations and SAN cabling, ensuring that performance and reliability standards are met.

Consumables Management: Oversee the management of critical consumables (cables, labels, rail kits, etc.) to ensure efficient day-to-day operations.

Work-Life Balance: This role will be 12Hour Rotating shift from Thursday to Sunday. 3days off to rest/ recharge.

Career Development: Gain invaluable experience in managing enterprise-level data center operations and network infrastructure.

Job Desciption:

• The individual in this role will take on the dual responsibilities of post-sales Engagement Management and the position of Business Systems Analyst.
• As the Engagement Manager, they will serve as the primary contact for clients, ensuring proactive and timely responses to project requirements, concerns, and deliveries.
• Adopting a consultative approach, the person will address client pain points and needs, actively presenting various solution offerings to enhance Newgen's business with existing customers.
• In the capacity of a Business Systems Analyst, the individual will possess comprehensive functional expertise in Newgen products and solutions, coupled with a deep understanding of the technical architecture of these products.
• Their duties will involve engaging with clients' business user and process owner groups, effectively gathering business requirements. This information will be meticulously documented to minimize ambiguity and facilitate seamless communication with the development/configuration team.
• The goal is to guide the project forward and ensure deliveries with minimal issues or gaps.

Desired Profile:

• The ideal candidate must hold a degree from a reputable institution and possess 6 to 8 years of experience as a system analyst or marketing professional, specifically for software products such as ERP, CRM, and DMS in sectors like BPOs, Banking, Financial Institutions, Insurance, e-governance, and Telecom.
• A comprehensive understanding of software product market dynamics and software development processes is essential.
• Proficiency in software implementation, interpersonal relationship skills, effective communication, and customer relationship management is crucial.
• Preference will be given to candidates with experience in delivering software solutions in BPOs or the Retail Banking/Insurance sector.

Responsibilities

Develop an in-depth understanding of Incident Management Lifecycle

• Build the knowledge base and understand the various application service flow  product, and services

• Able to develop, edit, and distribute effective internal and external communication in a timely and accurate manner as per the documented process

• Follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels

• Liaise with L2 support groups to collaborate on the resolution of incidents and problems

• Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solution for client issues and resolve system problems quickly

• Track update and resolve all assigned requests in the incident management system, ensuring that documentation is thorough, accurate, and meets a standard of high quality

• Enhance technical skills through participation in ongoing training

• Able to communicate and work cordially in global team with teammate from different culture and in time zone.

• Ensure all incidents and changes are in compliance to ITIL and operation policy

• Be able to problem diagnose, quickly and efficiently by running and review application and network traces

• Supporting the Command and Control of all Critical and High priority incidents for Visa services

• Strive to enable the team to restore IT services as soon as possible using Incident Management techniques

• Timely communication/update to all stakeholders, including senior/executive management. transform technical detail into business language and meet OLAs.

• Drive Improvement of Service Quality by preventing future interruptions to service by way of Continuous Improvement via Problem Management interfacing with Global Problem Management & Support teams

• Ensure accurate logging of incidents in ServiceNow, producing incident summary reports/executive summaries, other reports, appropriate for use in post incident review or for formal internal/external customer review

• Ensure all functions adhere to all policies and procedures to meet the requirements of the Audit, Regulators and Compliance guidelines.

• Representation & Participation for the Major Incident team during operational meetings

• Ability to prioritize and multitask. Flexibility and adaptability in work approach

• Ability to communicate well and manage highly stressful situations during the Incident.

• Ability to work unsupervised and make decisions based on the policies and procedures

• This role may require Weekend On-call support.

• Role modelling Visa's leadership principles

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

This role offers an exciting opportunity to manage end-to-end client contact lookbacks, perform data analysis, and support decision-making processes. The successful candidate will have excellent presentation, time management, problem-solving, and interpersonal skills. Fluency in Mandarin is a plus but not essential. If you are a proactive learner and self-starter seeking continuous improvement in all job-related aspects, this could be the perfect role for you.

• Manage end-to-end client contact lookbacks
• Perform data analysis and support decision-making processes
• Opportunity to work in a dynamic team

What you'll do:

As a Client Services Analyst, your primary role will involve managing the end-to-end client contact lookback process with accuracy and efficiency. You will be responsible for reviewing client email addresses in our database, ensuring legitimacy of domains, particularly those that do not match the client name. Your role will also involve performing regular client outreach via phone or email to confirm records while tracking responses systematically. You will be expected to prepare weekly progress updates for management and support decision-making processes through data collection, processing, and analysis. Additionally, you will prepare presentations, reports, and develop dashboards to clearly display findings.

• Manage the end-to-end client contact lookback to ensure that it is completed on time and accurately.
• Review client email addresses in contact database to determine if the email domain is legitimate.
• Check system for evidence that the prior contact update had been performed correctly.
• Perform client outreach via phone or email to seek confirmation of the records and systematically track responses.
• Complete the required updates accurately in the system.
• Prepare weekly progress updates for management.
• Collect, process, analyze data to support decision making and track performance.
• Prepare presentations, reports and develop dashboards to clearly display findings.

What you bring:

The ideal candidate for the Client Services Analyst position brings a strong ability to work accurately with both numerical and textual data. You are known for your meticulous attention to detail and your excellent verbal and written communication skills. A good command of English is essential for this role, while fluency in Mandarin would be advantageous. You possess good application software skills including Word, Excel, PowerPoint as well as knowledge of Excel macros, Power BI, SQL, Tableau. You are a proactive learner and self-starter, always seeking continuous improvement in all job-related aspects.

• Ability to work accurately with numerical and textual data.
• Detail-oriented and meticulous approach to tasks.
• Excellent attention to detail.
• Strong verbal and written communication skills with a good command of English.
• Fluency in Mandarin is a plus.
• Good application software skills: Words, Excel and PowerPoint.
• Good knowledge of excel macros / Power BI / SQL / Tableau.
• Proactive learner and self-starter seeking continuous improvement in all job-related aspects.

What sets this company apart:

Our client is a leading global bank that values innovation, continuous learning, and collaboration. They offer a supportive work environment where employees are encouraged to grow their careers while maintaining work-life balance. They believe in recognising and rewarding hard work and achievement, offering opportunities for advancement and competitive benefits.

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

This role offers an exciting opportunity to be part of a global team, working in a fast-paced environment where your expertise in trade operations will be highly valued. You'll have the chance to work with a diverse group of professionals and contribute to the success of the business by ensuring smooth operations and effective communication across all levels.

• Opportunity to work in a dynamic, fast-paced environment
• Be part of a diverse and inclusive team
• Contribute significantly to business success

What you'll do:

As a Trade Operations Analyst, you will play a crucial role in ensuring the smooth operation of all trading activities. Your excellent communication skills will be put to use as you liaise with various stakeholders, from traders to regulators. You will be responsible for identifying and resolving any issues that may affect trading operations, maintaining accurate records, and collaborating with other teams to improve operational efficiency. Staying updated on market trends and regulatory changes will also be part of your daily responsibilities.

• Ensure smooth operation of all trading activities
• Communicate effectively with various stakeholders
• Identify and resolve any issues that may affect trading operations
• Maintain accurate records of all trading activities
• Collaborate with other teams to improve operational efficiency
• Stay updated on market trends and regulatory changes

What you bring:

The ideal candidate for the Trade Operations Specialist role brings strong knowledge of trading operations, excellent communication skills, and the ability to identify and resolve issues efficiently. Your experience in record keeping will be invaluable in this role, as well as your ability to collaborate effectively with other teams. Knowledge of market trends and regulatory changes is also essential.

• Strong knowledge of trading operations
• Excellent communication skills
• Ability to identify and resolve issues efficiently
• Experience in record keeping
• Ability to collaborate effectively with other teams
• Knowledge of market trends and regulatory changes

What sets this company apart:

This company prides itself on its commitment to diversity and inclusion, providing a supportive and collaborative work environment where everyone's voice is heard. They offer flexible working opportunities, generous pensions contributions, and training opportunities for their employees. Their dedication to employee growth leadership is evident in their supportive leadership style.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

This role offers an exciting opportunity to provide collateral management support for Global Markets business, mitigating counterparty credit risk from transactions with clients and counterparties based in APAC.

The successful candidate will have the chance to work with a range of products including Exchange Traded Derivatives, Fixed Income, OTC Derivatives and Prime Financing.

• Opportunity to work with a diverse range of financial products
• Key role in mitigating counterparty credit risk
• Chance to build strong relationships with clients and internal business partners

What you'll do:

As a Collateral Operations Analyst, your primary responsibility will be to both issue and fulfill margin calls in a timely manner, ensuring the bank is correctly collateralised at all times. You will also assist clients with their enquiries while escalating any issues impairing the ability to ensure accurate collateralisation to key stakeholders. Your role will involve handling complex margin disputes and issue resolutions, making it an exciting opportunity for those looking for a challenging yet rewarding career.

• Monitor and ensure margin settlements
• Process and settle cash and non-cash collaterals accurately and promptly
• Monitor clients’ and affiliates exposure and process margin calls before settlement cut-off
• Liaise with clients and internal business partners to resolve issues
• Identify anomalies and ensure complete and timely issue resolution
• Perform management reporting
• Participate in technology enhancement initiatives and projects
• Maintain strong relationships with clients and internal business partners
• Handle regulatory and audit requests

What you bring:

The ideal candidate for the Collateral Operations Analyst position brings strong experience in areas such as Exchange Traded Derivatives, Fixed Income, OTC Derivatives, or Prime Financing. Prior experience in Collateral Management would be advantageous. You are known for your strong communication skills, risk and control mindset, as well as your ability to work independently. Your experience in institutional client service coupled with your ability to handle regulatory and audit requests makes you a strong contender for this role.

• Strong experience in one or more of the following areas: Exchange Traded Derivatives, Fixed Income, OTC Derivatives and Prime Financing
• Prior experience in Collateral Management is an advantage
• Strong communication skills, risk and control mindset
• Independent and motivated to excel
• Experience in institutional client service
• Experience in handling regulatory and audit requests
• Experience in handling complex margin dispute and issue resolution

What sets this company apart:

Our client is a global leader in the financial industry, offering a wide range of services across multiple sectors. They are committed to fostering an inclusive environment where employees can grow professionally while maintaining work-life balance. They are known for their supportive leadership and commitment to employee development, making it an ideal place to advance your career.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Our client is a globally recognised investment firm with offices in key financial hubs around the world. They are seeking an Investment Operations Analyst to join their team in Singapore.

This role offers an exciting opportunity to work within a dynamic and fast-paced environment, focusing on foreign exchange markets and employing systematic investment programs based on fundamental macroeconomic and financial factors.

• Opportunity to work in a global investment firm
• Focus on foreign exchange markets and systematic investment programs
• Fast-paced, team-oriented environment

What you'll do:

As an Investment Operations Analyst, you will be expected to demonstrate your understanding of various financial markets including foreign exchange, commodities, equities, and fixed income. You will also be responsible for managing derivatives risk and conducting daily reconciliations. Your role will involve using software such as Microsoft Office and Adobe Illustrator for investor analysis and communication. Additionally, you will maintain daily transaction blotters and ensure all trades are settled promptly.

• Demonstrate understanding of foreign exchange cash, futures, and OTC forwards pricing
• Demonstrate understanding of commodity, equity, and fixed income markets and pricing
• Demonstrate understanding of fund administration and fund accounting
• Well versed in post trade execution and reconciliations
• Gain experience with daily reconciliations/collateral management procedures with multiple counterparties on a global basis
• Develop proficiency with software used for investor analysis and communication: Microsoft Office, Adobe Illustrator
• Maintain and create daily transaction blotter and ensure all trades are settled in a timely manner

What you bring:

The ideal candidate for the Investment Operations Analyst role will have a degree in accounting, business administration, statistics or quantitative methods. You should possess strong analytical skills along with exceptional interpersonal abilities. Your excellent oral communication skills will be crucial in this fast-paced environment. We value candidates who are reliable, highly organised and detail-oriented. The ability to work independently to complete assignments in a timely manner is also essential.

• Education: B.A. or B.S. in accounting, business administration, statistics, or quantitative methods
• Strong analytical, interpersonal, and problem-solving skills
• Exceptional oral communication and excellent teamwork skills
• Ability to work well in a fast-paced, team-oriented environment across time zones
• Reliable, highly organized, and detail-oriented nature
• Ability to work independently to complete assignments in a timely manner

What sets this company apart:

Our client is a leading player in the global investment landscape with a strong presence across major financial hubs worldwide. Their flagship product focuses on the foreign exchange markets employing a systematic investment program based on fundamental macroeconomic and financial factors. They offer an inclusive work culture that values teamwork and commitment to departmental goals.

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Roles and Responsibilities:

• Monitoring & Management of Network Security Solutions (8*5 on weekdays)
• Implement hardware, install patches and perform periodical upgrades
• Configure, maintain and manage IPSec and SSL Virtual Private Networks environments
• Support Tufin tool for incident management and reporting
• Implement Approved Policy Changes
• Create Certificates, Check the Partition and Issues New certificates
• Troubleshoot NAC Related Issues & Operations Support
• Add / Modify / Delete – Switch / Router / Wireless device to respective Plugin’s
• Continuity & Incident Mgmt. Coordination
• Implement Approved Plugins & upgrades.

Must Have:

• Palo alto Firewall
• Checkpoint Firewall
• Device installation & Upgrade

Good to Have:

• Firewall policy management and troubleshooting
• VPN troubleshooting
• Network & Incident management

About the job:

The successful candidate is to manage and drive special projects from end to end in accordance with the timeline and desired outcome, as well as plan, budget, oversee and document all aspects of the specific projects, while providing data analysis support. Work closely with the project management team to make sure that the scope and direction of each project is on schedule, as well as other internal stakeholders for support. This is a great opportunity to learn from and step into a leading on-demand food delivery experience!

Responsibilities:

• Support project management team in providing insights and data analysis to push projects
• Closely managing and driving projects, roadmaps, milestones, timeline and achievements
• Monitoring project KPIs, building and managing project dashboard to help evolve and define project vision and strategy coordination and completion of projects on time within budget and within scope
• Set deadlines, assign responsibilities and monitor and summarize progress of project
• Develop a detailed project plan to monitor and track progress
• Working closely with other departments to achieve best possible outcomes
• Perform risk management to minimize project risks
• Prepare reports for management regarding status of project

Pizza Hut is looking for a passionate, driven, technically savvy and commercially astute Business Analyst to be a key part of our Global Digital & Technology team! You will be responsible for driving growth on our digital platforms (Web, apps, and whatever the future may bring).

Key Responsibilities:

Requirement Gathering:

• Collaborate and communicate with Franchisees to understand and document business requirements, this may involve discussion with third party vendors if integrations are impacted.
• Work with internal stakeholders such as UX Research team, conversion rate optimization team etc to elicit necessary requirements to improve the e-commerce platform

Analysis and documentation

• Analyze and document current business processes and workflows from current state to future state
• Create detailed user stories in JIRA and in the absence of product manager leads the scrum team/ squad in explaining the requirements to ensure user story can meet the definition of done
• Work closely with development teams to translate business requirements into technical specification and in validating technical solutions to meet business needs

Data Analysis:

• Analyze and interpret data to provide insights to support requirement gathering using GA, Fullstory, Data AI and other analytics tools in the suite
• Analyse post-delivery of features, ensuring features meet the original expectations in terms of uplift etc, optimize features rolled out

Communication and training:

• Provide regular updates on progress in absence of delivery lead
• Train the franchisees in adoption of new product features by creating training materials and communicating those through live demonstration

Qualifications:

• Bachelor’s degree in a relevant field (e.g., Business, Information Technology, Computer Science).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Familiarity with business analysis tools such as Google Analytics
• Ability to work collaboratively in a team environment.
• Minimum two years’ experience in QSR industry, retail industry or consulting is preferred

Must have skills:

• JLPT 1 – able to read and communicate in Japanese and English
• Exposure and hands on experience to Google Analytics is necessary, BI reporting such as DOMO and CX tools such as Fullstory is preferred but not necessary
• Understanding of software development life cycle (SDLC) processes especially in Agile methodology such as Scrum
• Competency in JIRA is compulsory

Job Purpose:

This is a 6 months contract role. The job purpose of the Junior Operations Analyst role is to provide support to the Head of Operations in the department daily operations. Undertake designated activities within the department to ensure service standards are achieved and risks managed. Be responsible for carrying out a range of demanding clerical, reconciling, data administration and control / monitoring services and duties, in order to ensure timely delivery of a quality service to clients, other Bank ABC units and departments in line with agreed service standards and within budgets.

Main Responsibilities:

· Primary person to support Head of Operations to respond to client instructions, internal stakeholders and Bahrain processing team for transactions relating to trade finance, bilateral and syndicated loans, remittances, Money Market deposits and other Treasury products.

· As directed, support/undertake the timely and accurate delivery of all requested tasks and initiatives as part of the daily operational work assigned by the HOD.

· Ensure customer satisfaction and provide professional customer support.

· Ensure that the work processed by self and the team adheres to all specified Bank processes, procedures, standards, and relevant external requirements.

· Identify and suggest improvements to new and existing processes / procedures / systems and the way in which the team operates to improve service quality and process efficiency.

· Maintain up-to-date awareness of market conditions, bank products and services to ensure that best practice is adopted where required.

· Participate in the evaluation and implementation of new or upgrades to existing IT systems and new products including the performance of robust user testing in accordance with bank standards.

· Prepare periodical reports and escalating irregularities to management and other regulating units/parties.

· Provide back-up cover for other colleagues absent due to sickness, training, annual leave etc.

· Recommend and implement changes to the way in which the team operates to improve service quality and process efficiency.

· Respond to a range of demanding enquiries, clarifying customers and other departments/units understanding of the information being given.

· Undertake duties at a similar or higher level as required.

· Undertake delivery of designated activities in order to provide an effective service to other departments/units in accordance with agreed service standards.

· When required support line management with the implementation of changes in own work area.

Job Requirement:

Knowledge

· Good understanding of the risks and attributes of the Group’s key products, services, operations, and technology gained from hands on experience in operational roles.

· Strong knowledge of MAS regulatory requirements for the Branches products, services and operations.

· Self / Work Organization: Knows how to prioritize tasks and diarize effectively to achieve deadlines. When appropriate co-ordinates and allocates tasks, ensuring full and effective use of resources available.

· Keyboard / Software Applications: Has a thorough understanding of Microsoft Office software including Visio and systems appropriate to the role and can input and extract information to provide a variety of reports.

Education / Certifications

· Bachelor Degree in one of the following fields Finance, Banking, Accounting, Business or Risk Management

Experience

· Minimum 3 - 6 years banking experience in Commercial Banking (Trade, Loans, Treasury)

Personal Attributes

· Fluent English (spoken and written)

· Oral Communication: Uses clear, concise and jargon-free speech to explain products/services/procedures and resolve problems. Uses effective telephone manner with customer/colleagues.

· Written Communication: Produces written responses to enquiries using appropriate wording. Produces clear and accurate written material.

· Perceives changes as opportunities to learn and not threats.

· Sees change from the perspective of the customer.

· Team Player and Self-motivated who gains and develops skills set to meet challenging requirements.

· Excellent organizational skills and ability to work under pressure with strong time management and minimum supervision.

· Flexible and positive approach to work, ‘can do’ attitude and ability to think beyond what is being requested.

about the company

Our client is headquartered in Singapore and has strong regional presence across the globe.

about the job

In this role, you will support the Senior Finance Manager in collaborating with internal stakeholders to ensure daily operations of projects are allocated and budgeted accordingly, you will also manage the financial analysis of the department and overall advise the best cost structure for the internal IT team.

skills and experience required

The ideal candidate should possess a Bachelor Degree in Accountancy or its equivalent and come with a year of experience in financial planning & analysis. Prior exposure in supporting IT stakeholders is advantageous. You may look forward to working with a dynamic organization which offers hybrid working arrangement.

(EA: 94C3609/ R22104071)

Maltem Singapore is currently seeking an Application Support Analyst for our Wealth Management Client.

Summary:

• The successful candidate will be responsible for supporting BAU Applications, maintaining Master Data Management (MDM) system, ETL processes, and data pipelines to ensure that data is accurately maintained and efficiently published to downstream on a real-time basis.

Skillset Requirements:

• Software Engineers who are comfortable to perform an Application Support Analytical role with an ability to read and support Coding related inquiries/tickets.
• Good SQL skill in Postgres/Oracle RDBMS.
• Good hands-on Software Development skills with experience in multiple data related projects and:
• Java
• Spring
• Maven
• Experience in unit testing and regression testing.

Good-To-Have:

• Familiar with DevOps tools, CICD cycle, and GitHub.
• Experience in Linux environment.
• Some background in AWS technologies will be advantageous.
• Previous experience in the financial or investment industry will be an added advantage.

Job Description

• Understanding the business requirement from stakeholder and converting the requirement in to functional document.
• Ensure deliverables meet business requirements
• Document and communicate functionally.
• Ensure all support or project activities are in compliance to the quality assurance, audit specification, internal controls and standards.
• Provide up- to- date and accurate relevant documentation of changes, fixes, upgrades, enhancements of supported applications and implementation procedures in accordance to established standards.

Requirements

• Have worked in Finance domain and have understanding of Financial Statement,P&L, banking products and Trade Finance.
• Good communication skills & able to work with minimal supervision
• Continuously resolving a minor or major of technical requests, inquiries, bug fixes and complaints
• SQL-Should be able to read and write code.
• Experience in Audit/Regulatory Reporting.
• Experience in Agile based development.

EA Number: 11C4879

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

In this role, you will be responsible developing, implementing, and maintaining data governance frameworks and risk management strategies to ensure the integrity, confidentiality, and availability of our organization's data assets. This role requires understanding of data governance principles, risk management methodologies, and regulatory compliance requirements.

Data Governance Framework Development:

• Develop and implement data governance policies, standards, and procedures to ensure data quality, consistency, and security.
• Establish data governance frameworks and best practices to manage data assets effectively.
• Collaborate with cross-functional teams to define data ownership, stewardship, and accountability.

Risk Management:

• Identify, assess, and prioritize data-related risks and develop mitigation strategies.
• Conduct risk assessments and impact analyses to evaluate potential threats to data integrity and security.
• Monitor and report on data governance and risk management activities to senior management.

Regulatory Compliance:

• Ensure compliance with relevant data protection regulations, such as PDPA, GDPR, and other industry-specific standards.
• Develop and maintain documentation to demonstrate compliance with regulatory requirements.
• Stay up-to-date with changes in data protection laws and regulations and update policies accordingly.
• Provide advises on data related incidents and escalations as necessary

Data Quality Management:

• Implement data quality management processes to ensure the accuracy, completeness, and reliability of data.
• Develop and maintain data quality metrics and dashboards to monitor data quality performance.
• Collaborate with data owners and stewards to resolve data quality issues and implement corrective actions.

Training and Awareness:

• Develop and deliver training programs to educate employees on data governance and risk management principles.
• Promote a culture of data governance and risk awareness across the organization.
• Provide guidance and support to data owners and stewards on data governance best practices.

Stakeholder Engagement:

• Work closely with business units, IT, legal, and compliance teams to ensure alignment on data governance and risk management objectives.
• Facilitate data governance committees and working groups to drive data governance initiatives.
• Act as a liaison between business and technical teams to address data governance and risk management concerns.

Who we are looking for:

Competencies & Personal Traits

• Driven and Self-initiated individual
• Strong stakeholder management
• Strong communication skills, ability to storyline and engage in focused discussions
• When empowered, not afraid to make decisions
• Operates effectively even when things are not completely certain

Working Experience

• 4-8 years’ working experience
• Relevant experience in Consulting relating to data management or across multiple business disciplines as data governance professionals, business process engineers or business reporting functions
• Experience in working in a diverse organisation and across front to back business processes

Professional Qualifications

• Knowledge of tools and techniques of data governance
• Knowledge of tools, techniques and processes for gathering and reporting data

Education

• Degree holder of any business/ financial related discipline

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

IT Business Analyst (1-Year Contract, Renewable Annually)

We are seeking a skilled IT Business Analyst for a 1-year contract to join our consultancy team and collaborate on delivering cutting-edge IT solutions. The successful candidate will play a key role in managing projects, aligning IT strategies with the client's business goals, and ensuring seamless execution across teams. The contract is renewable yearly, offering the opportunity for continued engagement.

Key Responsibilities:

• Communicate regularly and work closely with business units to ensure alignment on projects and overall service delivery.
• Contribute to IT projects by ensuring they are delivered on time, within budget, and adhering to internal processes and standards, including IT security protocols and SDLC frameworks.
• Participate in all phases of the project lifecycle, including requirements gathering, design discussions, SIT, UAT, user training, and maintaining comprehensive project documentation.
• Collaborate with software architects, vendors, team members, and business stakeholders to coordinate efforts and deliver projects efficiently.
• Identify, manage, and resolve complex issues while proactively preventing escalations.
• Stay updated on emerging trends, industry disruptions, and innovative technologies to support and enhance business objectives.

Key Requirements:

• Degree in Computer Science, Engineering, Information Systems, or a related discipline.
• 4-5 years of technology experience with strong business analysis skills.
• Familiarity with how hospitality systems integrate to deliver seamless customer experiences.
• Knowledge of creating tender documents, evaluating tenders, and managing contracting processes is advantageous.
• Proven ability to facilitate business users in defining problem statements, articulating business outcomes, and driving process re-engineering or business transformation.
• Ability to adapt to shifting priorities, ambiguity, and multiple demands in a fast-paced environment.
• Experience in managing projects using agile methodologies is preferred.
• This is a 1-year contract to start, renewable yearly.

Why Join Us?

As part of our consultancy, you’ll have the opportunity to work on impactful projects for leading enterprises. This 1-year contract role provides you with the flexibility to work on high-impact projects while enhancing your skill set and contributing to the delivery of high-quality IT solutions. The contract is renewable annually, offering the possibility of continued work and growth.

Responsibilities

• Check daily disbursements to suppliers
• Prepare monthly closing, forecasting and analysis
• Check and prepare monthly, quarterly and year end reports
• Oversee quarterly GST submission
• Check tax computations and schedules
• Liaise with banks and answer queries
• Liaise with internal/external auditors/tax agent on audit and taxation matters
• Any other ad-hoc projects as and when required

Requirements

• Bachelor's Degree, Professional Degree in Accountancy or equivalent
• 6 years of finance/accounting experience with supervisory responsibility
• Good communication and interpersonal skills
• Meticulous, able to work independently and adhere to tight reporting deadlines

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

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The candidate is required manage and direct financial activites such as accounting, internal control, audit, tax and financial planning for the Company. Including analyzing financial information and prepare financial reports of Global RtM.

RESPONSIBILITIES

1. Accounting

• Key personnel in charge for accounting & Budget matters on Global basis, especially review of Parent Company’s numbers with taking contacts with the key persons in Japan who are Japanese Speaker. (Global basis: As RtMI is headquarter of RtM Group, RtMI is responsible to consolidate financial results and budgets on Global basis. Preparation of financial Budget or Forecast for Global basis.
• Monthly monitoring of actual result with Budget for Global Basis.
• Perform Profit and Loss analysis for management reports in Japanese.
• Support General Manager, head of Finance and Accounting in development and implementation of accounting treatments for certain transactions including derivative treatments.
• Collaborate with Parent Company and other regional offices to align accounting treatments. Especially, Parent Company’s OPEX analysis is one of important tasks with smooth communication in Japanese.

2. Risk Management

• Perform risk assessment for new transactions from the point of Accounting, Tax, Operational risk, and Internal Control.
• Communicate with Front offices well and anticipate potential risks from the transactions.

3. Tax

• Review and build the pricing policy of all cross-border related party transactions.
• Ensure compliance of all intercompany agreement requirements, calculations, payments for transfer pricing purpose, and complete the transfer pricing documentation of RtMI for each year
• Coordinate transactions of RtMI to be complied with Japanese CFC Taxation.
• Update relevant changes in tax regulation of Singapore and Japan and the consequential impacts to management continuously
• Support Singapore-Indian APA

4. Audit and Internal Control

• Response to internal control queries, requests including J-SOX, from Parent Company with making contacts to persons in charge for internal control in Parent Company.
• Review internal control documents like CLC & BLC and propose for changes if necessary.
• Liaise with internal and external auditors to provide information and field their queries.
• Ensure RtMI is kept up to date in terms of accounting standards by liasing with auditors
• Ensures compliance to internal control

5. Finance

• Collaborate with other departments for LC settlement and FX transactions

REQUIRED KNOWLEDGE & EXPERIENCE

• Possess a degree from a recognized university or tertiary institute
• At least 4 to 8 years of experiences as an accountant and/or financial executive, preferably 2 to 3 years of experiences working as an accountant and/or financial executive in Japan due to complexity of Japan tax rules
• Business proficiency in both written and spoken Japanese in order to coordinate with headquarters and counterparties from Japan. Candidate is also required to create reports in Japanese for updates to the management in headquarters
• Experienced in Accounting and Tax related Assignments
• Knowledge of IFRS
• Knowledge of Corporate tax rules and transfer pricing rules,including Japanese tax rules, especially Japanese CFC)
• Knowledge of consolidated accounting
• Knowledge of Derivative Accounting for Metal commodities trading
• Relationship management with external auditors and tax consultant
• Meticulous
• Self-driven in order to cooperate well with internal/external stakeholders.
• Patient at resolving issues

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 offices around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

Finance Department

We manage the financial needs of the GIC Group for ongoing business needs and building of new capabilities and capacity.

What impact can you make in this role?

You will be part of a team that provides financial management services across the GIC group.

We are looking for a suitable candidate to join Global Accounting and Operations with the Finance Department. As a member of the Finance team, your responsibility includes maintaining full set of accounts of the corporate legal entities to ensure compliance with in-country statutory and corporate tax regulations, perform fixed assets accounting and accounts payable functions.

What will you do as an Associate in the Finance Department?

Travel & Expense (T&E) Administration

• Support and execute the day-to-day T&E processes including expense reporting, expense audit, onward billings of T&E expenses.
• Assist in corporate card administration including card application, termination and monthly statement reconciliation, follow-up on long outstanding transactions
• Engage and work closely with end users, vendors and banks to resolve queries on T&E claims and corporate card transactions.
• Support delivery of new T&E initiatives and tools including user testing, change management and employee engagement.

Accounting & Reporting

• Responsible for the month-end close accounting and reporting activities that involves balance sheet review, intercompany settlement, analysis of accounting schedules, preparation of accounting transactions and reporting packages.
• Work with both internal and external stakeholders that includes auditors, tax and accounting advisors.
• Prepare statutory financial statements, trial balances and accounting schedules in accordance with relevant statutory requirements. Prepare external reporting requirements that includes in-country direct and indirect tax and statutory filings.
• Perform analysis on the financial statements and address queries from internal and external stakeholders that includes auditors and authorities.
• Lead initiatives to design, transform and innovate operational processes to meet business requirements.
• Assist in ad-hoc projects to meet new accounting and business requirements

Capital Asset Planning & Analysis

• Responsible for the month-end close accounting and reporting activities for fixed assets operations, including handling fixed assets additions, disposals and schedules preparation.
• Perform analysis on fixed assets and address queries from auditors and authorities.
• Assist in the review and reconciliation of accounts related to IFRS16 Lease Accounting.

Accounts Payables

• Process vendor invoices for payment.
• Perform vendor creation, maintenance and callbacks.
• Raise invoices for reimbursements of expenses.
• Support and work closely with business users, vendors and banks to resolve queries on staff claims, vendor invoices and payments.
• Support delivery of process improvements and perform user testing for new initiatives.

What qualifications or skills should you possess in this role?

• Bachelor’s degree in Accounting/Finance or equivalent professional qualification and 5 to 8 years relevant working experience in an accounting function and accounts payable function
• Experience in financial reporting for legal entities, local tax regulations and managing an external audit
• Good understanding and technical application of accounting standards
• A strong team player with excellent interpersonal, communication and analytical skills, who is keen to learn and pick up new challenges in a dynamic and fast paced environment
• Driven self-starter, with strong initiative, who is hands-on and comfortable to manage multiple tasks, resourceful and able to work collaboratively with different stakeholders, and can work independently to deliver outcomes
• Communicates in a clear, succinct, organised and convincing manner verbally and in writing
• Excellent attention to detail and the ability to prioritize and deliver in a fast-paced environment
• Proficient in Microsoft Office applications and have practical working experience with accounting software systems (SAP experience is preferred)

Work at the Point of Impact

We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact.

Flexibility at GIC

At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection. At the same time, we believe that flexibility allows us to do our best work and be our best selves. Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration, but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

GIC is an equal opportunity employer

GIC is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Learn more about our Finance Department here:

https://gic.careers/group/finance-department/

To be considered for the role, please submit a formal application through the GIC Careers site at:

https://careers.gic.com.sg/job-invite/16160/

Reporting to Portfolio Manager, global Equity Markets, the incumbent will emphasize his/her knowledge of emerging financial markets and quantitative skills to contribute to managing Quantitative Management strategies in Growth Markets, with an emphasis on the Asian portion of these markets within the portfolio of the CDPQ's Equity Markets.

Responsibilities

· Monitor the market, macroeconomic and geopolitical environment, particularly in emerging markets, with an emphasis on Taiwan, Korea and China

· Assist portfolio managers in day-to-day management of Quantitative Management strategies by being the main contact point for the Taiwan, Korea and China strategies.

· Identify opportunities to generate yield by profiting from dislocations in these markets, through a set of strategies/instruments at its disposal

· Contribute to the development of Quantitative Management strategies, primarily in emerging equity markets, by combining quantitative approaches and fundamental analyses

· Meet with local partners (companies, brokers, portfolio managers)

· Align Montréal's office practices with that of Singapore

· As needed, contribute to the management of CDPQ's portfolio overall equity portfolio, including its risk level and exposures (factorial, geography, sectors, etc.)

· Gather, analyze and summarize available information from several sources on a specific topic or company.

· Provide purchase and sale recommendations to portfolio managers.

Requirements

· Training in Finance with solid knowledge of statistical and quantitative approaches commonly used in portfolio management and finance

· Two (2) years of relevant experience

· Demonstration of interest in equity markets

· Language programming skills (e.g. Python (preferred), R or MATLAB)

Skills

· Analytical

· Problem solving

· Team player

· Humility;

· Ability to communicate and summarize

· Tolerance of ambiguity

· Stress management

Maltem Singapore is currently seeking a Business Analyst for our Investment Banking Client.

Summary:

• In this role, you will be engaged in a program covering the implementation of Recording and Surveillance for selected voice and chat channels, and the set-up of required controls, and our Client requires an experienced Consultant with strong business driven mindset to assist in the delivery.

Responsibilities:

Stakeholder Management

• Acts as primary interface with business lines (Business COOs, Conduct & Control Officers, Front-Office Conduct & Surveillance) as well as Compliance to:
• Collect, analyze and document business scenarios for the use of voice and chat channels.
• Understand business interactions with clients and other external counterparties, and their expectations when communicating within the Bank.
• Identify risk and conduct scenarios and contribute to create the framework to address them, including user awareness and consequence management
• Establish and enforce a clear RACI with all stakeholders on the execution of their processes and controls.
• Drive IT teams (Voice, Chat, Archiving, Digital Working, IT Support, Access Management) to guarantee their delivery of:
• Robust technical solutions meeting business and client demands, whether internally developed or relying on vendors.
• Technical controls around proper archiving, security and surveillance of channels.
• Prioritize and plan with global teams the solutions expected by APAC within the global Voice & E-comm Record Keeping (VERK) and Surveillance frameworks.
• Obtain validation of APAC plans by global stakeholders through the established governance.

Project Management

• Track functional aspects of projects: business cases, operational controls, conduct risks and scenarios, legal requirements, awareness & training.
• Maintain synchronization with global and regional IT teams on their deliveries of archiving and surveillance solutions as well as technical controls to mitigate IT risks.
• Report progress and address project risks and issues with senior management.
• Contribute to providing regular updates in monthly steering committees and ad-hoc presentations.

Mandatory Requirements:

• Understanding of core banking businesses (Global Markets, Corporate Finance, Transaction Banking, Wealth Management) and interactions between front-officers (Sales, Relationship Managers, etc.) and their clients and other counterparties.
• Familiar with the technical set-up, usage, recording and surveillance of Voice and Chat communication channels which are most popular in APAC and globally.
• Knowledge of end-to-end technical flows into archiving and surveillance back-end systems.
• Comfortable with the use of Office tools to draft process and SOP documents, analyze data and track metrics, and present clear and concise updates and executive messages to senior management.
• Fluency in Mandarin is a plus.

Soft Skills:

• Excellent interpersonal skills in verbal and written communication, listening skills, negotiation skills, ability to reach a consensus with multiple parties
• Attention to detail to guarantee the accuracy and completeness of information presented to management
• Anticipation and analytical skills reflected in a thorough analysis of usage scenarios and corresponding risks, processes and controls
• Strong ownership of deliverables and outcome translating into proactive stakeholder, action and problem management

As an API Functional Business Analyst, you will serve as a key liaison between technical teams and business stakeholders in the successful delivery of API solutions. Your role will involve gathering, analyzing, and documenting requirements to enhance our API offerings, ensuring they meet the business needs and comply with industry standards.

Key Responsibilities:

• Gather and document business requirements for API functionalities from stakeholders.
• Payment Experience is must
• Translate business requirements into functional specifications for technical teams.
• Conduct analysis of existing APIs and provide recommendations for improvement.
• Collaborate with developers to ensure understanding and execution of requirements.
• Define API testing strategies in coordination with the testing team.
• Facilitate discussions on API design, usability, and performance with stakeholders.
• Monitor API performance and propose enhancements based on user feedback and data analysis.
• Maintain comprehensive documentation, including API specifications, user guides, and training material.
• Stay updated with industry trends and best practices regarding API development and implementation.

Qualifications:

• Bachelor's degree in Computer Science, Business Administration, or a related field.
• Minimum 5 years of experience as a Business Analyst with a focus on APIs.
• In-depth knowledge of API technologies, standards, and best practices (e.g., REST, SOAP, JSON, XML).
• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
• Experience working with cross-functional teams and translating technical concepts for non-technical stakeholders.
• Excellent communication, documentation, and presentation skills.
• Familiarity with Agile methodologies is a plus.
• Passion for technology and a keen interest in improving business processes through API solutions.

The candidate will be in an accounting role and will work as part of a robust team to deliver quality and timely services to our clients.

Responsibilities

• Prepare full set of accounts and compilation report in accordance with applicable accounting standards (FRS/ Singapore Tax Regulations) for a dedicated client portfolio.
• Process monthly payroll & assist in CPF, IR8A and IR21 submission.
• Prepare income tax computation and filing.
• Prepare quarterly GST report and filing.
• Conversion of financial statements to XBRL report.
• Liaise with bankers, auditors and other professional parties.
• Apply internal risk management procedures (i.e. KYC/AML).
• Participate in the development, implementation and improvement of procedures.
• Document all communications with clients via email, outlining agreed-upon action steps, responsibilities, and deadlines.
• Provide timely responses to clients regarding matters that require attention.

Requirements

• Accountant with CPA / ACCA qualified; or an Accountancy Degree
• Minimum of 3 years of experience in audit or accounting firm
• Good technical knowledge of FRS, Singapore Tax Regulations, CPF & GST
• Strong interpersonal skills
• Proficient in Microsoft Office suite (Excel, Word, Sharepoint)
• High level of accuracy and attention to detail
• Team player with the ability to work independently with minimal supervision
• Ability to work under pressure and meet tight deadlines