This is a 12 month contract role based in Singapore

The Day-to-Day Activities
1. Generate data-driven hypotheses to solve key Product/Business problems
2. Use data to identify trends, spot anomalies and deepdive into their root causes
3. Partner closely with the broader product and engineering team to design and analyze experiments that drive key product decisions, deepdive into existing data to recommend new product ideas to solve for the most impactful customer problems
4. Design and own frontend and backend data specs for new products, while collaborating with engineering teams to ensure accurate and timely data collection, consolidate data from multiple sources to create integrated and scalable views that can be used to drive decision making
5. Provide catered analysis for specific products and operations, define critical business metrics and track them rigorously, and provide regular recommendations to achieve continuous improvements
6. Work closely with stakeholders to understand their needs/ pain points to scope up their problems and enhance internal processes through automation and improve productivity

Essential Experience / Criteria:
1. 1-2 year of experience in data analytics related roles analyzing large data sets and informing company strategy
2. Strong statistical knowledge, meticulous attitude towards data, and proficient in running experiments
3. Strong data visualization skills. Experience in creating dashboard reporting in Tableau, PowerBI or a similar visualization tool
4. Strong SQL skills and experience in scripting languages such as Python or R
5. Experience in building & maintaining data pipelines to serve data needs of different projects
6. Problem solver: ability to evaluate and design creative solutions for various tasks in a timely manner
7. Effective communicator: able to effectively communicate the analytical findings and convey clear messages

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services, and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

We’re currently looking for a high caliber professional to join our team as Vice President, Strategy Lead Analyst based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

The Citi Wealth business delivers a comprehensive wealth solution to clients across the wealth continuum, with integrated advice and execution, as well as traditional and alternative investments, managed account strategies, world-class research and investment guidance. Our Wealth business serves ultra-high-net-worth individuals and family offices through Citi Private Bank, operates in the affluent and high-net-worth customer relationship tiers of Citigold® and Citigold Private Client and offers wealth management in the workplace through Citi Global Wealth at Work.

The Strategy Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Lead projects across their lifecycle: identifying and structuring the problem, analyzing root causes, developing solutions, communicating project results, and obtaining buy-in for change.
• Manage all aspects of client service, including planning, prioritizing and organizing projects.
• Develop and strengthen relationships with executives across the business.
• Identify opportunities to add value beyond the scope of formal projects.
• Contribute to continuous team improvement and management, e.g., provide leadership in recruiting, coach junior staff, etc.
• Efficiently solve complex, ambiguous problems/situations.
• Multi-tasks productively and reliably, while managing conflicting priorities.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years experience in financial services.
• Strategy consulting experience.
• Ability to problem solve, sound business judgment, and demonstrated result orientation.
• Outstanding analytical and quantitative capabilities; history of academic and professional excellence and achievement.
• Creativity and independent thinking;
• Consistently demonstrates clear and concise written and verbal communication
• Collaborative work style; effectively interacts with partners across organizational boundaries/hierarchies. Leadership presence; commands respect and will earn trust of senior leaders. Highly motivated and with enthusiasm for Financial Services industry and desire to master the business.
• Sound working knowledge of financial modeling and can analyze financial statements. Highly proficient in MS Powerpoint and Excel.

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

Job Responsibilities:

• Support daily operations in processing transactions in an accurate and timely manner.
• Investigate and report discrepancies and irregularities arising from transactions and resolve issues.
• Verify counter-party confirmation and send tracer as and when required.
• Prepare MTM reports for customers.
• Perform Cashflow Funding duty.
• Monitor activities offshored.
• Ensure prompt submission of statistical reports to local management, Head Office and MAS.
• Regular update of group procedure manual (BOP) to ensure the group operations is in accordance to SMBC policies, audit comments and in compliance to local as well as related overseas law and regulations.
• To participate and be familiar with BCP procedures and processes in BCP drills.
• To perform duties assigned by supervisor, Group Head or Management and cover the duties and responsibilities of staff in the event of an emergency/crisis.
• To ensure operations is in accordance with local laws and related overseas laws and regulations, Head Office policies and Branch procedures.
• Investigate and report discrepancies and irregularities arising from transactions, system failure, etc and resolve issues including handling stakeholder’s complaints and escalating all issues to Group Head/Deputy Group Head promptly.

Job Requirements:

• Fresh graduates are welcome to apply
• Proactive and creative
• Proficient in Microsoft Office applications
• Able to work independently and a good team player
• Able to handle BAU pertaining UAT and projects
• Hybrid workstyle but willing to come in to work in office as per staff handbook guideline.

Responsibilities

• Conduct daily reviews of transaction filtering and screening to ensure compliance with policies and regulatory standards.
• Perform sampling of cleared alerts to assess the accuracy and quality of the adjudication.
• Gather and analyze data to spot trends, recurring issues, or inefficiencies in the filtering process.
• Document findings and assisst in generating reports for manager and stakeholders.
• Work with the filtering team to provide feedback and identify areas of improvement in processes and controls.
• Collaborate to improve workflow, suggest enhancements, and support the implementation of corrective actions.

Requirements

• Bachelor's Degree
• 2 years of experience in the banking industry with some exposure to screening process.
• Understanding of financial crime and money laundering risks.
• Strong attention to detail with ability to identify discrepancies and trends in large sets of data
• Ability to work collaboratively in a team environment and take direction from senior team members.
• Experience with compliance or AML tools such as World Check, Fircosoft, or other filtering and screening system is a plus.

Key Responsibilities

• See through/support Counterparty Credit Risk system (CCR) change requests/ projects/ bug fix (whichever applicable) from initiation to sign-off:
• Gather, analyse and document user’s requirements
• Prepare, execute and validate SIT test scenario
• Review user’s UAT test requirement, execute and support UAT
• The candidate is expected to work closely and communicate effectively and independently with developers, business users and external vendors.

Qualifications and Skills Required

• Good knowledge & 3+ years experience in Murex system (MX 3.1)- Front office and risk modules (MLC), for all asset classes; Knowledge & experience in trade lifecycle is an added advantage.
• Ability to analyse user’s requirement and translate into functional requirement; Role seniority will be based on candidate’s experience with MLC system.
• Strong analytical and logical approach to problem solving and system solutioning.
• Strong coordination and organization/documentation skills; Self-starter in documentation is an added advantage.
• Ability to propose/review user’s test cases based on user requirements
• Ability to review/analyse UAT issues
• Strong team player with the ability to cross-share ideas
• Degree in related computers or financial engineering
  • Strong academic background in business, finance, mathematics, and accounting
  • Financial products knowledge in FX, FXD, IRD, EQD

J.P. Morgan Asset & Wealth Management, with client assets of $2.4 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.

The Credit Risk Management Team is part of the Private Bank Credit Operations group. This team monitors JPM Private Bank exposures (including loans, mortgages & derivatives) secured by financial assets, such as equities, fixed income products and other asset types. The functions performed by this team are critical to protecting the bank from potential credit losses.

Working closely with Lending Solutions, the team is also responsible for a wide range of functions such as administration and monitoring of PB Asia credit facilities in line with corporate credit policy, review & monitoring of credit covenants, transaction approval and other special monitoring requirements as well as regulatory reporting.

Job Responsibilities

• Regulatory Reporting: Perform and manage the timely submission of regulatory reports to the Hong Kong Monetary Authority (HKMA) and the Monetary Authority of Singapore (MAS).
• Compliance: Ensure adherence to regulations, credit policies, and internal guidelines.
• Stakeholder Reporting: Be accountable for the timely delivery of reports to internal stakeholders.
• Management Information Systems (MIS) Reporting: Provide MIS reports detailing various aspects such as exposure, product analytics, collateral breakdown, etc.
• Documentation and Governance: Establish and maintain proper documentation and governance for data, reports, and monitoring processes.
• Automation and Transformation: Explore automation and transformation opportunities for existing reports and processes using in-house intelligent automation tools.
• New Product Implementation and Data Migration: Participate in discussions and impact analysis on new implementation and migration projects.
• User Acceptance Testing (UAT): Perform UAT and represent the Credit team in regulatory reporting projects.
• Cross-Regional Representation: Represent the Asia team in cross-regional forums. Liaise with other IPB primary locations, including Geneva and Edinburgh, to share best practices and identify potential synergies.
• Outsourced Reporting Coordination: Oversee and coordinate with teams in India and Manila for outsourced reporting and monitoring.

Qualifications

• Educational Background: Bachelor's degree required.
• Work Experience: Minimum of 1 to 3 years of relevant experience in a middle office or control function within a financial institution.
• Technical Skills: Proficiency in Excel, MS Access, PowerPoint, and Word. Knowledge of automation tools such as Alteryx, Xceptor, and Visio is a plus.
• Communication Skills: Strong verbal and written communication skills, with the ability to independently drive discussions with stakeholders.
• Adaptability: Ability to thrive in a fast-paced, dynamic, and evolving team environment.
• Transformational Skills: Strong solution-based problem-solving abilities and data analytical skills. Demonstrates critical thinking and attention to detail.
• Relevant Experience: Experience in a credit middle office or control function, or other relevant experience in private banking, is a plus.
• Financial Markets Interest: Demonstrated interest in financial markets and an understanding of risk measures.

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Markets business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.

We’re currently looking for a high caliber professional to join our team as Officer, APAC FX Middle Office Analyst - Hybrid (Internal Job Title: Securities & Derivatives Analyst 2 – C10) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Provide analytical and administrative support to Front Office Sales and Trading specifically related to FX & Option businesses in Hub locations - Australia, Hong Kong and Singapore
• Supporting lifecycle activities – Fixing, Expiry, Allocation, Amendment/Cancellation, Novation, and interaction with Business, Firm’s Clients, Operations and Technology to manage post execution issues
• Perform control functions based on intermediary processing systems and records
• Complete daily tasks accurately and on time
• Ensure the desk is in compliant with internal and external regulations at all times
• Manage, escalate and resolve all requests / inquiries / issues / errors and identify policy gaps
• Willingness to cross train across functions
• Assist Team Lead in all their duties as required
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 2-3 years relevant experience preferred
• Fundamental understanding of FX & Option products, trade lifecycle management, and related operational risks
• Team oriented personality, thrives in a team environment and can also work independently
• Self-motivation, flexibility, and a strong desire to succeed
• Proven ability to perform various concurrent activities/projects in a fast pace environment
• Consistently demonstrates clear and concise written and verbal communication skills
• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting, or Finance

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Job Responsibilities:

• Support daily operations in processing transactions in an accurate and timely manner.
• Investigate and report discrepancies and irregularities arising from transactions and resolve issues.
• Verify counter-party confirmation and send tracer as and when required.
• Prepare MTM reports for customers.
• Perform Cashflow Funding duty.
• Monitor activities offshored.
• Ensure prompt submission of statistical reports to local management, Head Office and MAS.
• Regular update of group procedure manual (BOP) to ensure the group operations is in accordance to SMBC policies, audit comments and in compliance to local as well as related overseas law and regulations.
• To participate and be familiar with BCP procedures and processes in BCP drills.
• To perform duties assigned by supervisor, Group Head or Management and cover the duties and responsibilities of staff in the event of an emergency/crisis.
• To ensure operations is in accordance with local laws and related overseas laws and regulations, Head Office policies and Branch procedures.
• Investigate and report discrepancies and irregularities arising from transactions, system failure, etc and resolve issues including handling stakeholder’s complaints and escalating all issues to Group Head/Deputy Group Head promptly.

Job Requirements:

• University Graduate and/or at least 2-3 years in FX, Fixed Income, Interest Rate Futures, Money Market, etc processing.
• Proactive and creative
• Proficient in Microsoft Office applications
• Able to work independently and a good team player
• Able to handle BAU pertaining UAT and projects
• Hybrid workstyle but willing to come in to work in office as per staff handbook guideline.

General Description (Job Scope)

• The keeper of all Key performance Indicators or KPIs, scorecard reporting related to the assigned Operations.
• Understand the objective of each parameters, definition, target, calculation, frequency, source, retrieval method.
• Highlight issues of failing Key performance Indicators (KPIs) and trigger correction action with relevant function.
• Collaborate with other departments to adopt digitalization opportunities through designing, developing and implementing applications and workflow platforms for automation.
• Analyse data trends to identify improvement areas, streamline and follow through to implementation.
• Construct value stream mapping and analyse data trends to identify improvement areas, streamline and follow through to implementation.
• This position requires traveling within the Singapore and Malaysia region for up to 75% per month.

Skills Required

• Proficient in Microsoft Office Suite (e.g. Excel, Powerpoint, Powerapps, VBA) and Analytical tools (e.g. R-programming, Python).
• Proficient in Alteryx, Tableau, Adobe Suite (Acrobat, Illustrator), Oracle SQL Developer.
• Good in using and creating operations dashboards to identify focus areas and drive improvement (e.g. PowerBI).
• Good knowledge in latest automation technologies and implementation. (e.g. RPA, PowerAutomate, Machine Learning).
• Good knowledge in lean six sigma methodology, process mapping and value stream mapping to identify improvement areas.
• Strong presentation skills and able to articulate, communicate and present to multiple stakeholders.
• Fluency in Cantonese is essential for conducting stakeholder presentations.
• Strong problem-solving skills and experience in resolving problems creatively and innovatively.
• Frequently voice out opinions and share best practices to improve team performance.

Experience and Qualification

• Bachelor’s Degree holder in Logistics, Supply Chain, Data Analytics and/or Engineering, preferably with at least two years of working experience.
• Hands on experiences in Python, Robotics Process Automation (RPA), Low-code apps (PowerApps/PowerAutomate) and visualization tools (PowerBI).
• Lean Six Sigma and Business Analytics qualification will have added advantage.
• Positive mindset, team player and high desire for learning.
• Detail oriented, analytical and inquisitive.
• Self-starter, resourceful and innovative.
• Adaptable to fast moving working environment.

Responsibilities

• Analyze enhancement/ implementation requests from Business users
• Act as a bridge between IT and the Business in the project management
• Collaborate with IT and the Business to propose suitable solutions
• Prepare specifications, resource estimation, planning/ roadmap, test scenarios and release documentation
• Ensure timely releases according to project roadmap
• Discuss/ influence/ socialize among stakeholders to form organizational agreements on project goal, concept, and requirements.
• Initiate optimization plans on banking process to establish projects

Requirements

• Bachelor’s degree with min. 7-10 years of experience in the banking sector or banking related project experience with a consulting firm
• Background in Project Management, Business Analysis, and/ or Business Process Reengineering
• Good knowledge of bank operations and system used in the relevant processes
• Excellent communication and interpersonal skills
• Strong analytical and troubleshooting skills
• Hands-on experience in business process reengineering and project implementation
• Well verse in project management methodology e.g. waterfall or agile

Position Overview:

We are looking for a detail-oriented and highly analytical Financial Analyst to join our finance team. As a Financial Analyst, you will be responsible for conducting financial analysis, generating financial reports, and providing insights to support strategic decision-making. You will play a crucial role in assessing financial performance, identifying trends, and recommending actions to optimize business operations. The ideal candidate possesses strong quantitative skills, a solid understanding of financial principles, and the ability to effectively communicate complex financial information to stakeholders.

Responsibilities:

1. Budgeting and Forecasting:

• Collaborate with cross-functional teams to develop annual budgets and forecasts.
• Assist in the preparation of budget guidelines, assumptions, and templates.
• Review and analyse budget proposals, identifying risks and opportunities.
• Monitor budget performance, prepare variance reports, and provide explanations for budget deviations.

2. Financial Analysis and Reporting:

• Gather and analyse financial data to assess the company's financial performance and identify areas of improvement.
• Prepare financial reports, including budget vs. actuals analysis, variance analysis, and key performance indicators (KPIs).
• Monitor and track financial metrics, such as profitability, liquidity, and other ratios, and provide recommendations for improvement.
• Manage Capex process including budget, commitment and actual tracking with variance analysis.
• Support cashflow management.

3. Financial Modelling and Decision Support:

• Build financial models to support strategic initiatives, investment decisions, and scenario analysis.
• Evaluate the financial feasibility and potential return on investment (ROI) of new projects or business ventures.
• Provide financial insights and recommendations to stakeholders based on financial modelling and analysis.

4. Financial Systems and Process Improvement:

• Collaborate with stakeholders to improve financial systems and processes.
• Identify opportunities for automation and efficiency enhancements.
• Participate in the implementation and testing of financial systems and tools.

5. Other ad hoc duties as assigned.

Qualifications:

• Degree in finance, accounting, economics, or a related field.
• 3-5 years’ experience as a Financial Analyst or in a similar financial role.
• Solid understanding of financial principles, accounting standards, and financial statement analysis.
• Proficiency in financial modelling, forecasting, and analysis using spreadsheets and financial software (e.g., Excel, financial databases).
• Strong analytical and problem-solving skills with a keen eye for detail.
• Excellent communication skills with the ability to present complex financial information in a clear and concise manner.
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
• Strong business acumen and the ability to think strategically.
• Team player with positive attitude.

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

We’re currently looking for a high caliber professional to join our team as Fund Accounting Analyst - Hybrid, based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

The Fund Accounting Analyst is an entry level position responsible for assisting in a variety of fund valuation activities in coordination with the Operations - Transaction Services team. The overall objective of this role is to assist in the calculation of daily and periodic Net Asset Valuations (NAVs) for funds and the distribution of associated unit prices.

• Monitor the work activities to ensure timeliness/accuracy of the funds activities in a department, including calculation of NAV and distribution factors
• Assist in reviewing stock and cash reconciliations as a Checker to ensure the exceptions noted have no NAV impact and items cleared are treated correctly
• Ensure corporate actions are correctly reflected on the NAV
• Assist in handling complex issues
• Facilitate prompt investigation and resolution of any client queries in a timely and professional manner
• Ensure client Service Level Agreement (SLA) and deadlines are met
• Assist in the collection and analysis of relevant management information from an operational and client perspective
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Relevant experience preferred
• Experience in accounting, finance, or business-related area
• Experience within Financial Services or Operations
• MBA graduates, CFA certification or Chartered Accountants preferred
• Proven experience in funds administration
• Knowledge of funds services and processes

Education:

• Bachelor’s degree/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

The Application Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years’ experience in an Application Support role or in development role
• Experience installing, configuring or supporting business critical applications.
• Experience in any of the programming languages and willingness/ability to learn new technologies.
• Strong working experience with Oracle, PL/ SQL and ability to write complex SQL queries.
• Strong knowledge in Java, J2EE and supporting experience Java, J2EE, IBM WebSphere based applications.
• Good experience with Unix, Linux operating systems and ability to write Shell scripts.
• Good experience with Kafka, IBM WebSphere Message Queue, TIBCO, EMS platforms.
• Good knowledge of Cloud computing and familiarity with Red Hat OpenShift platform, MongoDB, ActiveMQ.
• Familiarity with ITIL process, ServiceNow, ITRS monitoring, AppDynamics, Kibana and Splunk tools.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder

Education:

• Bachelor’s/University degree or equivalent experience

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

This is an exciting opportunity to kick start your career at Citi! We are looking for enthusiastic and energetic team players, with a strong work ethic, who will join Markets Operations. The FX Middle Office Analyst is a mid level position within the APAC Middle Office team, part of the Markets Operations organization. This is a great opportunity to join a high-performing team that provides daily support to our Front Office and Clients. You will play an important part in helping to support the lifecycle of a trade by working closely with Business partners, Client’s, and internal stakeholders to ensure all transactions flow through our front to back Operations teams, with no issues. The overall objective of this role is to support the Front office desk, responsible for providing trade lifecycle support, performing and reviewing controls, trade exception and remediation.

Responsibilities:

• Provide analytical and administrative support to Front Office Sales and Trading specifically related to FX business in Hub locations - Australia, Hong Kong and Singapore
• Supporting lifecycle activities and interaction with Business, Firm’s Clients, Operations and Technology to manage post execution issues
• Perform control functions based on intermediary processing systems and records
• Complete daily tasks accurately and on time
• Ensure the desk is in compliant with internal and external regulations at all times
• Manage, escalate and resolve all requests / inquiries / issues / errors and identify policy gaps
• Willingness to cross train across teams
• Assist Team Lead in all their duties as required
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Require to work Australia shift on rotational basis

Qualification and Skills:

• 2-3 years relevant experience preferred, freshers will do.
• Fundamental understanding of FX products, trade lifecycle management, and related operational risks
• Team oriented personality, thrives in a team environment and can also work independently
• Self-motivation, flexibility, and a strong desire to succeed
• Proven ability to perform various concurrent activities/projects in a high-risk environment
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience preferred

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Job Responsibilities:

• Schedules and generates Oracle reports.
• Processes month / quarter end journals.
• Performs COGS analysis (including freight, warranty, inventory adjustments, etc.).
• Performs system costs update at quarter end (including bi-yearly update of labour and overhead rates).
• Reviews and analyzes inventory revaluation at quarter end.
• Closes work orders with no variances.
• Assists with preparation of month/quarter-end management reports.
• Assists with forecast of OPEX.
• Assists with US GAAP, SOX and statutory audits.
• Assists with productivity improvement projects.
• Performs ad-hoc tasks and/or prepares ad-hoc reports to drive the plants' financial performance and controllable free cash flow.

Job Requirements:

• Degree in Accounting or equivalent.
• Minimum 2 year of relevant experience, preferably in a manufacturing environment.
• Proficient in MS Office applications.
• Knowledge and experience with ERP systems.
• Detail oriented with strong analytical skill.
• Team player with good interpersonal and communication skills.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in our People and their development. We are transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion.

We are a dynamic, global, and diverse Organisation, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.

Job Purpose:

This is an exciting opportunity to kick start your career at Citi! We are looking for enthusiastic and energetic team players, with a strong work ethic, who will join Markets Operations.

You will play a pivotal part in helping to support the lifecycle of a trade. Working closely with Business partners, Clients and internal stakeholders to ensure all transactions flow through our front to back Operations teams, with no issues.

You will develop a broad and detailed understanding of the organization’s landscape, culture, processes and Technology.

You will have the opportunity to recommend creative suggestions on how to improve processes to minimize losses from failed internal processes, inadequate controls, and emerging risk better serve our clients.

Job Requirements

• Be part of the FCX client franchise by managing a portfolio of global clients across ETD/OTC cleared.
• Complete trade lifecycle, cash and collateral, and FX processing along with regular reviews
• Ensure queries are acknowledged, investigated, and resolved within expected timeframes in line with CITI standards.
• Provide analysis and root cause for a client portfolio, attend internal meetings across both operations and the business to resolve and prevent issues re occurring .
• In partnership with the Sales, Client Executives, look to understand the front to back needs of our clients with the aim of providing them with the most optimal client experience.
• Partner with prospective clients to outline CITI client offering, also partner with Prime brokerage, sales and relationship sales.
• Provide clients with clear and concise updates relating to (market events, delays, or technology issues)
• Perform analytics to review client performance, make suggestions on how to optimise the clients flow through system and client analysis.
• Participate in documentation of business requirements and testing of new processes, systems roll outs and UAT for strategic projects both internal and external (including mandatory)
• Understand the product and regulatory environment impacting our client portfolio base along with the group procedures and CITI policy’s.

Essential Requirements

• Relevant Industry Experience: 2 to 5 years relevant experience in Financial Organization i.e. Investment Banking / Investment Management / Hedge Fund / Exchange
• Communication Skills: Exceptional verbal and written communication skills, with the ability to convey complex financial concepts clearly and effectively to a diverse audience.
• Problem-Solving: Proven track record of resolving client issues efficiently and effectively, with a focus on delivering tailored solutions that meet clients' unique needs.
• Attention to Detail: Strong attention to detail, ensuring accuracy in client communications, transactions, and reporting.
• Team Collaboration: Ability to work collaboratively with internal teams to ensure seamless service delivery and client satisfaction.
• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting, or Finance

Preferred Requirements:

• Client Relationship Management - demonstrated ability to build, maintain and enhance long term relationships with a portfolio of clients
• Experience with futures products from perspective of Clearing Broker, Exchange or Buy Side
• Experience of margin and collateral processes for Exchange Derivative products

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Position Overview

The BI Analyst – AI and Machine Learning will play a crucial part in automating and optimizing our processes to enhance efficiency, reduce errors, and drive innovation in our operations. Reporting to the BI Development Manager, the BI Analyst is responsible for the design, development, testing, debugging and documentation of AI solutions. The incumbent ought to have a strong technical background and an aptitude for incorporating business domain knowledge into their work. He/she interacts frequently with business stakeholders and communicates technical information in easy to understand terms to team members, internal stakeholders and the management team.

Responsibilities

• Develop and implement machine learning models and algorithms to optimize various processes within the semiconductor distribution operations.
• Design and deploy AI solutions to automate repetitive tasks, improve accuracy, and streamline workflows.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Lead projects from inception through to completion, ensuring timely delivery, adherence to budget, and achievement of project goals.
• Conduct regular assessments and optimizations of deployed AI systems to ensure ongoing performance and reliability.
• Provide technical expertise and guidance to internal stakeholders on AI and machine learning best practices.
• Stay updated on advancements in AI and machine learning technologies and recommend innovative solutions applicable to our industry.

Qualifications and Experience

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience (3 years) in developing and deploying AI solutions, with a focus on machine learning techniques.
• Strong programming skills in languages such as SQL, Python, R, or Java, with proficiency in relevant libraries and frameworks (e.g., TensorFlow, PyTorch).
• Solid understanding of data structures, algorithms, and data processing techniques.
• Experience in project management, including planning, scheduling, and resource management.
• Excellent communication skills with the ability to collaborate effectively across teams and levels of the organization.
• Ability to work independently and drive projects forward with minimal supervision.
• Previous experience in the semiconductor industry or related field is a plus.

Competencies (Skills & Behaviours)

• Excellent analytical & problem-solving skills
• Possesses a high regard for quality work and customer support
• Desire and aptitude to learn new technologies and skills
• Desire and aptitude to develop business domain knowledge
• Functions efficiently and with a sense of urgency in fast paced and multitasking environment
• Self-motivated as well as ability to work well in a team environment
• Excellent written and verbal communication skills

Key Responsibilities

• The analyst will perform monitoring, research, assessment and analysis on alerts from various security tools, including firewalls, antivirus systems, user behavior analytics tools, proxy devices and SIEM tools, etc. which requires demonstrable security incident response and/or insider threat experience.
• Recommend and review new use cases for insider threat monitoring
• Follow pre-defined actions to investigate security incidents or perform incident response actions, including escalating to other support groups.
• Execute daily ad hoc tasks or lead projects as needed.
• Participate in or lead daily and ad-hoc conference calls; Create, update or provide process documentation, or provide requested evidence for compliance & controls requests.

Core Role Competencies

• Technical Knowledge: Has a recognizable area of technical competence. Familiar with appropriate standards. Applies subject domain knowledge to meet organizational need/guide actions. Keeps up with current and possible future technological developments in the field.
• Processes/ Procedures: Ensures processes and procedures are in place for self and others to use. Seeks ways to improve existing processes, making adjustments or recommending reengineering improvements.
• Customer and Industry Knowledge: Consistently applies a business driver and marketplace focus when prioritizing actions.
• Risk Management: Examines and defines factors that could adversely affect task completion, delivery or achievement of customer satisfaction. Evaluates controls to help mitigate negative outcomes through prevention, detection and correction. Identifies the risks of negative outcomes, including inadvertent error or fraud. Ensures ongoing compliance with regulatory requirements.
• Stakeholder Management: Identifies key partners and their influence, implements techniques for communicating/engaging and managing expectations. Has frequent interactions. Finds the appropriate balance of completing claims by various groups of stakeholders, acting fairly and in consideration of cultural and ethical factors.
• Problem Solving and Decision Making: Makes sound decisions. Considers relevant factors and uses appropriate decision-making criteria and principles. When making decisions, uses a mix of analysis, wisdom, experience and discernment. Assesses business needs, anticipates problems. Works independently and is self-directed.

Skills / Experience Levels

• You have 6+ years working in the security & operations fields
• You have a Bachelor’s degree or higher (Computer Science or Cybersecurity preferred) or equivalent work experience
• Excellent knowledge of network security, TCP/IP, various operating systems (Windows/UNIX), and web technologies (focusing on Internet security).
• Ability to read and understand packet level data; Experience with user behavior analytics, DLP, IDS/IPS, firewalls, and host security products (HIPS, AV, EDR, etc)
• Certifications from EC-Council, GIAC, or (ISC)² are preferred [CISSP, C|EH, GCIA, CCNA].
• You have good communication skills with the ability to articulate clearly in high stress situations
• You enjoy learning and love sharing your knowledge with others
• You work independently and are self-directed
• You are a detail oriented and perseverant individual
• You have a positive attitude with the drive to get the work done
• You are a self-starter with good problem solving skills, and you continuously look for ways to improve things.
• You understand the importance of prioritization of your work.
• You have skills and proficiency with MS PowerPoint, Excel, Access or other analytical tools

The Security Operations Center Cyber Fraud Analyst is an intermediate level position responsible for leading efforts to prevent, monitor and respond to information/data breaches and cyber-attacks on a 24x7 basis. The overall objective of this role is to ensure the execution of Information Security directives and activities in alignment with Citi's data security policy.

Responsibilities:

The analyst performs monitoring, research, assessment and analysis of Digital Fraud Attacks leveraging various Security Event Monitoring platforms including Web Threat Detection, Real Time Fraud Risk Assessment, Big Data and Digital Application Monitoring tools (Splunk, SAS, Teradata, and enterprise real time fraud detection tools). Previous experience in cyber security operations or incident response is required.

Follow pre-defined actions to handle BAU and high severity issues including escalating to other support groups.

Execute daily ad hoc tasks or lead small projects as needed.

Create and maintain operational reports for Key Performance Indicators and weekly and monthly metrics.

Perform assessment as well as troubleshooting to help isolate technical issues with the integration of fraud monitoring technologies

Participate in daily and ad hoc conference calls to manage quality assurance and documentation related tasks.

Identify areas for tuning use cases to enhance monitoring value.

Engage with Fraud Policy, Operations, Strategy and other teams for early detection, prevention and mitigation of detected fraudulent activities.

Job Skills/Qualifications:

Ability to communicate effectively both orally and in writing.

Strong knowledge of current Cyber Fraud trends including common Account Takeover techniques and banking malware.

Deep understanding of Intrusion Detection analysis (TCP/IP, packet level analysis) as well as Application Layer Protocols (HTTP). Advanced understanding of various operating systems (Windows/UNIX), and web technologies (focusing on Internet security).

Knowledge of cutting-edge threats and technologies affecting Web Applications.

Experience with Big Data Technologies, ETL Tools, Data Warehouse and Business Intelligence technologies is preferred.

Experience with any scripting language and Splunk is a plus.

Experience with vulnerability assessment as well as penetration testing or forensic analysis fields is a plus.

Certifications from EC-Council, GIAC, (ISC)² are preferred [CISSP, CEH, GCIA, GWAPT and CFE].

Qualifications:

5-8 years of relevant experience in Cyber Fraud or SOC

Consistently demonstrates clear and concise written and verbal communication

Proven influencing and relationship management skills

Proven analytical skills

Responsible to monitor, analyse and troubleshoot bus & rail AFC devices by checking device logs and data

• Interpret data, analyze results using statistical techniques and provide ongoing reports

• Handle complex data sets – must be able Identify, analyse, and interpret trends or patterns in complex data sets

• Visualize the data to get insightful information.

• Identify trends to identify system degradation and to perform predictive maintenance

• Present the findings and translate the data into an understandable document

• Need to write and speak clearly, easily communicating complex ideas

• Work with management to prioritize business and information needs

• Develop strategies that optimize statistical efficiency and quality

• Locate and define new process improvement opportunities

Monday to Friday 8-5pm

Salary $3000-$5500

Location: Chai Chee

Have AWS & Bonus

Can go back home on time

The Job Decription

• Analyse, design and implement changes to legacy application systems
• Provide training and support to end-users
• Prepare user and system documentation

Requirements

• Degree/Diploma in Computer Studies or its equivalent
• At least 2-3 years programming experience in RPG on IBM AS400/System i environment
• Experience in Lotus Notes, Java and other Web Application development tools will be an added advantage

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Responsibilities:

• The Apps Support Intmd Analyst provides technical and business support for users of Applications.
• Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
• Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors
• Participates in disaster recovery testing
• Participate in application releases, from development, testing and deployment into production.
• perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
• Considers implications of the application of technology to the current environment.
• Analyzes applications to identify risks, vulnerabilities and security issues.
• Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exchanges ideas and information
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned in a concise and logical manner.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• 
  

Qualifications:

• 3+ years of experience
• Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
• Participation in some process improvements.
• Previous experience or interest in standardization of procedures and practices.
• Basic Business knowledge/ understanding of financial markets and products.
• Knowledge/ experience of problem Management Tools.
• Understands of how own sub-function integrates within the function and commercial awareness
• Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
• Good customer service, communication and interpersonal skills
• Good knowledge of the business and its technology strategy
• Consistently demonstrates clear and concise written and verbal communication skills
• Knowledge of issue tracking and reporting using tools
• Good all-round team member
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Ability to communicate appropriately to relevant stakeholder

Education:

• Bachelor’s/University degree or equivalent experience

Skills:

• Good interpersonal and communication skills, great teammate.
• UNIX (Linux) environment
• Databases - Oracle
• Knowledge on any monitoring tools (ITRS, AppD, Splunk) would be an added advantage

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Technology Solutions Office is looking for Data Analyst

Internal Code: A24040

What will you do?

• You will collaborate with stakeholders to understand their strategic objectives and identify opportunities to leverage data and data quality.
• You will design, develop and operate modern data architecture approaches to meet key business objectives and provide end-to-end data solutions.
• You will be responsible to create, design and develop intricate data processing pipelines.
• You write clean and iterative code for continuous delivery practices to deploy, support and operate data pipelines.
• You will develop data models by selecting from a variety of modeling techniques and implementing the chosen data model using the appropriate technology stacks.

What are we looking for?

• From 3 to 5 years of experience working as a data analyst or related role.
• Hands-on experience in Tableau, Power BI, AWS Glue, AWS RedShift, QlikSense
• Proficiency in programming languages such as Python, Java or Scala.
• Track record in implementing systems using Hive, Scala will be preferred.
• Strong in data modelling, data processing frameworks’ tools such as Hadoop, Spark, SQL is an advantage.
• Good understanding of analytics and data warehouse implementations
• Experience with Cloud Technologies is a plus.
• Good understanding and completion of projects using Agile methodology.
• Good written and verbal communication and interpersonal skills, ability to understand the business requirement, communicate confidently with stakeholders.
• Bachelor’s in Computer Science, Engineering, or a related field.

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

This role is responsible for day-to-day administrative tasks with the LDA team and providing a customer focused service to internal and external staff/teams.

Assists LDA administrative team to manage the overall Learning and Development operation & functions, LMS system support, and data maintenance.

Inclusively, the role is required to provide seamless logistical support in all LDA initiatives/events for the purpose of building a learning culture within the organization

Key responsibilities:

• Ensure training administration, operations and logistics are well managed, prepared and set-up
• Maintain record-keeping and documentation for the department's operations, policies, guidelines and processes, in particular, learning data/ record, training information and reporting
• Assist in data processing and reporting for training evaluation and regulatory documentations.
• Provide support and guidance to various stakeholders on LMS queries and/or learning related issues/queries.
• Contribute and recommend continuous improvement ideas to systems and processes.

Requirements:

• Diploma in Business Admin / Learning Technologies or related field
• 1+ years’ experience in learning and development operation
• Program administration and coordination experience is preferred
• Knowledge and experience in learning management system
• Knowledge in data processing and reporting
• Data processing & basic analytical skills
• Basic presentation of reporting & problem-solving skill
• Team-player
• Proficiency in computing skills including MS Office, Excel, Word, PowerPoint
• HRIS or LMS knowledge preferred

About the job

If you are passionate and curious about cybersecurity, and want to use your skills to help keep our firm’s infrastructure and application secure, we want to speak with you.

Who You Are

You are talented in solving problems, delivering services, enhancing processes, streamlining workflows, coordinating and collaborating with engineers and business stakeholders. You adapt well to changes, and speak up to ask questions to clarify when things don’t look right. You have a security and customer-centric mindset. You are keen to work closely with others to listen to ideas and share suggestions to collectively devise the best approach to deliver penetration testing services.

You should preferably have a bachelor’s degree. Have good understanding of delivering services, cybersecurity industry service management frameworks and concepts. Be certified, or intend to be certified, in certifications such as ITIL, PMP, CISSP, etc.

What You’ll Do

As an individual contributor on our penetration testing team, you are responsible for:

• Overseeing a range of functions to facilitate the delivery of penetration testing services to the requestors of the service
• Ensuring that service delivery and service support processes are continuously improved for optimal service delivery and customer satisfaction
• Conducting pre-testing checks to ensure that the relevant technical information and environment are available
• Working closely with the penetration testers and the service requestors to ensure that the scope and testing requirements are aligned with the firm’s policies and processes, as well as to manage the schedule for the delivery of the services

How You’ll Succeed

Be conscientious and consistent in managing the delivery of services to the service requestors, ensuring that the service requests are aligned with policies and processes, while balancing resources and scheduling the delivery of the service. Be a team player, and a keen learner. Key skills that will support your success:

• Service Management - have a deep understanding of service management principles to ensure the efficient and effective delivery of services. This includes problem management, change management, and service level management.
• Client Relationship Management - strong interpersonal and communication skills to build and maintain relationships with clients. Be able to understand client requirements, and manage expectations throughout the service delivery process.
• Project Management - strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.
• Problem-Solving - be adept at analyzing complex situations, identifying problems, proposing effective solutions, and have the ability to think critically and make decisions quickly to address service-related challenges.
• Continuous Improvement - proactively identify areas for improvement, implement process enhancements, and drive efficiency.
• Technical Knowledge - while not always required to be hands-on with technical aspects, having a good understanding of IT systems, infrastructure, and emerging technologies can be valuable in understanding the service delivery landscape and effectively communicate with technical teams.