About Us:
From business process re-engineering to global business expansion for Japanese corporations, Abeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.

Responsibilities:

• Gather project status updates from team members, branches, and the head office, consolidating this information to manage the overall project status. If any issues arise, collect relevant details as needed.
• Document project management materials (including the master schedule, task list, WBS, issue list, etc.) and ensure they are kept current and easily accessible, highlighting key points.
• Communicate progress and issues to client members and management.
• Maintain a comprehensive understanding of the project's overall status on a global scale and across different working groups.
• Create presentation materials for monthly regional steering committee meetings and bi-monthly Singapore branch steering committee sessions.
• Organize and facilitate communication with client members and management in preparation for the steering committee, including discussing material presentation and key talking points.

Requirements:

• Min. Bachelor’s Degree in any discipline.
• Must have min. 5 years of IT systems development experience in Banking industry, candidate with design and test case creation experience is highly preferred.
• Must have Business Analyst or consulting experience in banking industry, especially overseas remittance area experience is preferred.
• Must have experience in the global BPR and/or system rollout project experience.
• Must have good communication skill in English (both spoken and written). Able to speak in Japanese language in order to liaise with Japanese speaking stakeholders and client.
• Must be proficient in using Microsoft Word, Excel and PowerPoint. XML file format knowledge is also preferred.

Why Join Us
At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, Abeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. Abeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

Only shortlisted candidates will be notified.

The Opportunity

• Adecco is partnering with a leading bank to look for a Business Analyst
• Starts off as a 12 months contract

The Job

* Collate and manage all the details regarding the application for the assigned business vertical
- information could span from details of systems interfacing, content of the various data being posted, data held within the application etc.
* Support user community on business queries and guidance on better usage of the system on daily BAU activities.
* Clear understanding the scope of the project, the changes associated and support the Project Manager in impact assessment. Clearly document the rationale for projects where no impact is assessed.
* For project where there is an impact, play a governance role in ensuring that the design (in terms of the level of information required from source to core processing is aligned with the strategic data flow strategy.
* Collate and rationalise all stakeholders' requirements and walkthrough these requirements with team
* Actively partnering with the team in the solutioning process to ensure that the business solutions being implemented are thought through from a long term, standardization, design for no operations, front-end configuration perspective.
* Assess and propose appropriate testing approach and sign off criteria to stakeholders and get concurrence.
* Overall UAT management in terms of UAT timeline, batch run/ re-run and managing the tester's testing result.
* Prepare proper documentation on the data flow, design, business solutioning and testing approach in accordance with predefined template.

Next Steps

• We could contact you in the soonest time if you directly send your resume to: [email protected]
• Email Topic: Apply Business Analyst
• We regret to inform that only shortlisted candidates will be contacted

Details of the Division and Team:

Everyday DB observes thousands of cyber security intrusion attempts. Deutsche Bank’s COO Chief Security Office (CSO) integrates both Corporate Security (CS) and Information Security (CISO) as both teams are responsible for mitigating these risks.

The CSO team enables the business of Deutsche Bank by providing agile security operational capabilities.

With their expertise in Threat Intelligence, Data Leakage Protection, Cyber Threat Analytics, Malware Response & Research, Security Monitoring, Incident Response, Forensics and Vulnerability Management, they provide global services from key locations in Frankfurt, Jacksonville and Singapore while leveraging offshore capabilities in Pune and Bucharest.

What we will offer you:

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services.
• Comprehensive leave benefits
• Gender Neutral Parental Leave
• Flexible working arrangements
• 21 days of annual paid leave, plus public holiday & Flexible Working Arrangement

Your key responsibilities:

The Deutsche Bank Chief Security Office is looking for an experienced DLP Information Security Analyst.

Adhering to internal and external policies, the role is required to work in a global team to identify and assess technical and personnel security breaches within a heterogeneous business and technical landscape. This will include working with a variety of technologies and business groups to detect, assess and document the escalation of security alerts and consequence management.

Additionally, the role will require collaboration with control functions as well as businesses to identify information that needs to be protected and controls that are best suited to address these requirements.

The work will also involve utilizing vendor solutions, bespoke control applications and supporting the development of team tasks, such as the continual assessment of preventive and detective controls.

• Continuously monitor DLP systems for alerts and act as a subject matter expert for all data leakage investigations globally across all regions where the bank has a footprint.
• Manage DLP incidents, ensuring coordinated response and timely escalations.
• Document all incidents, actions taken, and outcomes. Prepare detailed reports for management and compliance purposes.
• The incumbent also assumes responsibility for overseeing and coordinating all facets of incident management like initial evaluation, stakeholder management, technical triage, and incident resolution.
• Ensure DLP tools and technologies are maintained, optimized, and regularly evaluated through established cyber risk frameworks.
• Cooperate with control functions to understand regulatory requirements and applicable laws.
• Ability to methodically analyze complex data and requirements and provide accountable SME opinion.
• Design and implement new DLP monitoring use cases. Collaborate with business and control functions to identify sensitive information that needs to be protected.
• Propose ways to improve existing process to achieve better operational excellence via automation.

Your skills and experience:

• Minimum 3 years of working experience in either Data Loss Prevention (DLP) or Security Operations Center, with at least 1 year working in an enterprise-grade Operations Center.
• A Bachelor's degree in Information Technology, Computer Science, or a related field is required.
• Working experience with Data Loss related applications such as Symantec DLP, Digital Guardian; and SIEM tools such as Splunk, Sentinel.
• Working knowledge in IT Fundamentals such as networking, hardware/software.
• Analytical and critical thinking with an inquisitive mindset, collaboration, and conflict management with good communication skills.
• Mentor new team members and provide guidance and directions when required.
• Ability to work in fast paced environment and within tight deadlines.
• Certifications such as Symantec DLP certified specialist, CompTIA Security+, CISSP, Microsoft Information Protection, Certified Data Protection Officer etc.

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply.

How we’ll support you:

• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. Click click here to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

We are looking for exceptionally smart individuals who possess strong problem solving skills and have an avid interest in web or mobile development. You should be able to learn quickly and work independently, and while we will provide support to your learning, you must demonstrate tenacity and resourcefulness in overcoming challenges and acquiring new skills.

Responsibilities

• Communicate effectively with all audiences, including senior leaders, in a structured manner.
• Document and present findings in the form of workflow diagrams, specifications and other project specific documentation.
• Conceptualize business processes and present it visually using workflow diagrams and slide decks to effectively communicate (visually) complex ideas and concepts.
• Manage the project timeline, plan and priorities tasks in a constantly changing environment.
• Participate and support various activities during the software development lifecycle (requirements gathering, development in sprints, QA and testing, deployment etc).
• Create informative, actionable and repeatable reporting that effectively presents progress and status of different aspects of the project to different stakeholders.

Deliverables may include the following:

• Architecture Diagrams.
• Cloud Hosting and Set-up (AWS or Azure cloud).
• Technical integrations with 3rd party systems.
• Performance and Load Testing.
• Solution Design / Technical Specifications.
• Data Extraction, Transformation and Migration.
• User stories/ functional specifications.
• Workflow diagrams to demonstrate business processes.
• Being able to learn and apply company's Tech Stack such as C#, VueJs, Svelte in day-to-day work.

Requirements

• Students will be required to commit full time hours per week for at least 6 months and above.
• The candidate should have excellent problem solving skills, and the ability to visualize workflows and translate them into digital mediums (Word, PowerPoint, Excel).
• Excellent verbal and written communication skills.
• Meticulous and detailed oriented with excellent documentation skills.
• Demonstrated aptitude for analysis.
• Strong and avid interest in web and mobile applications.
• Prior experience as a Business Analyst in a software delivery project would be advantageous.
• Candidates with outstanding performance may be offered a full-time position upon graduation.

Learning Outcomes

• Participate in daily stand-up meetings as part of the development team and understand agile development methodology.
• Gain experience in applying existing academic knowledge in solving real-world problems.

To maximize learning, interns will need to be able to and willing to commit full-time throughout the internship period. This commitment includes not having concurrent class schedules or other major conflicting commitments during the internship period, to ensure their active participation and engagement in our internship program.

To expedite the application process, we kindly request all interested candidates to apply directly through our official career portal:

https://thesoftwarepractice.freshteam.com/jobs/bpxv8wu5JzRY/business-analyst-intern-jan-jun-2025?ft_source=MyCareersFuture_3000241553&ft_medium=Free%20Job%20Boards_3000023934

We seek your understanding that only shortlisted candidates will be notified.

Job Description:

The Techno-Functional Support Specialist will be a member of the IT BAU team, specifically focused on Oracle Fusion Cloud applications. Their primary responsibility is to ensure the availability of these systems and provide support for applications such as cloud Procurement, General ledger, Accounts payable, iExpense, Accounts receivable, and Fixed assets.

As the expert analyst within the IT team, the Support Specialist will collaborate with various teams including tech infrastructure, application services, solutioning, project teams, and business users of the bank. They will actively follow up on reported issues from users and perform impact analysis for projects and enhancements that may affect the Oracle Fusion Cloud application.

Roles/Responsibilities

• This position is responsible for the successful application support of Oracle Fusion Cloud Application implementation, Roll-out and system support from the technical side.
• Support and manage all OIC integrations, VBCS, PCS & App Composer deployed across HCM and Finance modules.
• Support and manage all existing Custom solutions/processes built on PaaS.
• Have well versed in WSDL, REST & soap APIs across all Fusion modules.
• The Individual will have to work on BI Reports, OTBI reports, Dashboards and write data exactions queries using SQL.
• Knowledge in Application Tools like FBDI, ADFDI, HDL & HSDL
• The scope includes both technology and business transformation across the domains of Financial Management
• The position involves day-to-day collaboration with the core Team members and working closely with each of the functional Business Owners/functional support managers
• Review Oracle fusion quarterly technical updates, understand, map to the business needs, test/validate cross functional and deployment them upon business confirmation,
• Should work with Oracle support team for application bugs/enhancements
• Adhere and support existing ITIL service management processes, such as change management, incident management and problem management.
• Embrace and adhere to support service level agreements agreed with the end user community
• Provide subject matter expertise and leading-edge thinking on trends, methodologies, tools, and techniques that will be useful to Oracle Fusion Cloud program activities

Prerequisites:

• 4+ years of IT experience application support of Oracle Fusion Cloud Application
• Expertise on OIC integrations and VBCS deployed across Finance and Core HR modules, BI/OTBI Reports, Dashboards
• Webservices & thorough understanding of REST/SOAP/WSDL
• Experience with business requirements, technical analysis and design, coding, testing, and implementation of customization
• Proven ability to be self-directed and operate effectively in a fast-paced, high-energy environment.
• Good knowledge in Unix/Linux, Oracle PL/SQL, DevOps and able to understand and communicate in the technical discussion with vendors
• Good communication skills to lead and coordinate discussions with all stakeholders.
• Incident, problem, and service outage management experience

The Senior GCC Analyst provides front-line support to customers of CME Group for traded cash FX markets and provides relevant investigation and analysis for any major outages to management and other business stakeholders. In this role, the Senior GCC Analyst works regularly in a customer facing capacity to deliver informational assistance via telephone and electronic means. The analyst will need to be able understand the FX cash aspect of support and business to facilitate troubleshooting for any critical trading and connectivity issue on our platform.

For this role the analyst will have a passion for solving problems and delivering excellent customer service. The candidate will deliver advanced market and technical assistance for front-end trading platforms, market data and match engine functionality.

Successful candidates will possess a majority of the below qualification, experiences and be comfortable with the responsibilities.

Responsibilities will include and not be limited to the following:

• Develop ad-hoc queries and perform complex data analysis to create data driven solutions to support or change policy, process procedures and technologies
• Field customer enquiries related to market events, connectivity, business technologies and products
• Decides appropriate course of action when speaking with a customer, such as which actions would accurately solve their technical problem. Decides when problems need to be escalated to a higher-level resource.
• Evaluate and monitor market activity and order flow for efficiency and anomalous behavior
• Perform investigations for both internal and external clients - be able to articulate challenging and complex problems and solutions to a broad range of audiences

Qualifications:

• Bachelor's or Master's in information systems, computer science a related field from a recognized university
• Minimum 3 to 5 years’ experience in single bank or multi-banks eTrading platforms. Previous experience with vendors is welcome
• Experience with leading industry charting/news platforms and front ends, such as Bloomberg, Trading Technologies and Eikon Refinitiv
• Good understanding in foreign exchange modules with emphasis on Spot FX and NDFs (Outright and Swaps is a bonus)
• Good grasp of full trade life cycle from execution to front and back office (STP/Murex/MT300) processing
• Exposure to Kibana/Monitoring dashboards
• Analyst will support Japanese customers. High proficiency in the Japanese language is preferred.

Experience:

• Previous experience within trading, technical support, and market analysis
• FIX protocol/API connectivity expertise and basic Linux commands knowledge alongside experience with trading GUI features to help with troubleshooting
• Ability to read and understand user logs
• Experience with Linux/Unix commands.
• Ability to perform order analysis to identify latency/rejections/slippage/mismatch
• The candidate must be able to demonstrate strong written and verbal communication and problem-solving skills
• Prior customer support experience via telephone and electronic means
• Advanced understanding of electronic trading

Job Responsibilities:

The Analyst role within the market risk management department (Market risk analytics team) will be in charge of performing market risk/counterparty credit risk analysis, monitor market risk activities undertaken by Global Markets (Trading and Treasury), counterparty credit risk activities undertaken by Global Markets (Trading and Sales) and participating UAT in various projects, e.g. Potential Future Exposure project, IRRBB, benchmark/Libor Transition project. The scope of products spans interest rate derivatives (including Interest Rate Options) and FX derivatives (including FX Options).

[Market Risk]

• Prepare daily, monthly and other periodic risk reports and provide PnL & risk analysis for the bank’s trading and treasury portfolio for branches in Asia and Oceania;
• Provide analysis of market risk exposures, VaR;
• Provide market risk stress testing and analysis for branches in Asia and Oceania;
• Provide market risk KRI monitoring;
• Provide daily VaR back-testing;
• Prepare Singapore/Regional ALM/MRM Committee material and provide market risk commentary;
• Support Manager to conduct risk limit review;
• Monitor, investigate and report risk limit excesses;
• Provide Volcker rule metrics reporting and analysis;
• Monitor Benchmark submissions (SORA) and report to Benchmark Oversight Committee;
• Perform ad-hoc project UAT in order to improve the processes and operations;
• Liaise with stakeholders, including Global Markets, Treasury and provide market risk analysis / information;
• Support Manager to liaise with internal / external auditors to ensure good practices are adopted in the bank;
• Support Manager to liaise with regulators by providing necessary information/ analysis;
• Support Manager to ensure compliance with all relevant Group and local policies and procedures, including but not limited to Market Risk policies and procedures;
• Support Manager to do annual/ad-hoc review of policies and procedures, including but not limited to Market Risk policies and procedures;
• Liaise with internal stakeholders, including Global Markets, Treasury, Back-office, system division, product office etc;
• Participate in centralisation and streamlining projects
• Support regional branch in all Market risk related matters;
• Provide guidance and support to junior staff.

[Counterparty Credit Risk & Project Support]

• To participate UAT for Potential Future Exposure (PFE) project, e.g. run PFE simulation, calibration, backtesting, stress testing and prepare the model document
• To participate the development and maintenance of technical EUC tools for example IRRBB calculation
• To participate the development and implementation of Wrong-way risk
• To participate the implementation of CVA stress testing
• Support senior staffs/participate in other various projects e.g. Benchmark/Libor transition etc.
• Support Head Office’s initiatives, middle office systems implementation in Singapore and other regional branches;

Job requirements:

• Bachelor’s degree in financial engineering, mathematics, statistics, quantitative finance, Data management, economics or in quantitative related fields
• At least 1 year of working experience in market risk related jobs, such as Market Risk Management / Product control / Counterparty Credit Risk / Global Markets / Treasury
• Good knowledge of banking and derivatives products
• Good Experience in using Python, Power Query, Tableau, Excel with VBA skills
• Good initiative and inter-personal skills, ability to work efficiently in a team and independently.
• Good communication skills (both verbal & writing) with colleagues in Singapore and regional branch.

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10067969

We are looking for an IT Analyst with a focus on application development and process improvement to join our team. The ideal candidate will possess a strong technical foundation, a passion for coding, and a commitment to continuous improvement. In this role, you will work closely with a team responsible for establishing and overseeing software development processes and application support, ensuring compliance with company policies and standards. Additionally, the team identifies and implements improvements within the IT Delivery Team and other departments to enhance operational efficiency.

Responsibilities:

• Develop, maintain, and support internally developed back-office applications and governance systems (e.g., billing systems, customer registration systems)
• Collaborate with cross-functional teams (IT and non-IT) to identify and implement IT improvement opportunities, addressing process and productivity enhancement requests
• Manage and administer the Azure DevOps platform, including overseeing pipelines, repositories, and release processes
• Lead projects utilizing various technologies such as automation, BI reports, and programming languages like .NET, .NET Core, React, Blazor, etc.
• Ensure adherence to software development best practices, including coding conventions, version control, and documentation standards
• Monitor and optimize database performance using MS SQL Server to meet application requirements
• Effectively communicate project status, risks, and issues to stakeholders, ensuring timely and transparent updates
• Promote a culture of innovation, collaboration, and continuous improvement within the team.
• Stay current with emerging trends and technologies to ensure the team's practices remain cutting-edge
• Develop and enforce coding standards to maintain high-quality software development
• Support external audits related to IT Department responsibilities (e.g., ISO 22301, ISO 27001, Finance Audits)
• Collaborate with the application security team to enforce security best practices and ensure compliance with security policies

Requirements:

• Degree in Information Technology, Computer Science, with track record of successfully managing internal projects and processes in a technology-driven environment
• Strong leadership skills with the ability to motivate and inspire teams
• Proficiency in software development, including:

1. Programming languages: C#.NET, .NET Core, Angular/React, Blazor
2. MS SQL Server 2016+
3. Object-oriented design concepts
4. Knowledge of SDLC and Agile processes

• Additional knowledge in Agile Scrum, BI tools (e.g., QlikSense, Splunk), DevOps, container development, and cybersecurity is a plus
• Ability to handle multiple projects simultaneously with strong organizational skills
• Excellent communication skills in English (written, verbal, and presentation)
• Collaborative mindset with a proactive, detail-oriented, and problem-solving approach
• Self-motivated, adaptable, and capable of working both independently and within a team

Job Advertisement: Analyst, Client Service Group

Location: Raffles Place
Working Hours: 9:00 AM - 6:00 PM (Mon-Fri)
Salary: Up to SGD 5,000/month + 1-month AWS

Position Overview:

We are looking for a Analyst to join our Client Service Group (CSG) team. This role involves providing daily customer support for a wide range of transaction banking products and overseeing the end-to-end SMAR&TS onboarding process. You will play a vital role in delivering excellent service to our Japanese corporate clients and helping expand their usage of our services.

Key Responsibilities:

• Provide daily client service support for transaction banking products.
• Investigate and resolve client issues, collaborating with other stakeholders to ensure customer satisfaction.
• Manage the end-to-end onboarding process for SMAR&TS customers, from platform explanation to user training.
• Promote and cross-sell additional transaction banking products to expand client usage.
• Ensure smooth communication and relationship management with Japanese corporate clients.
• Translkation work

Apply Now: [email protected]

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R1331820

Address: 391A Orchard Road #21-08 Ngee Ann City Office Tower A Singapore 238873

Tel: (65) 6736 3280
Link: https://about.recruitexpress.com.sg/jocelynchan
Email: [email protected]

Responsibilities

• Develop a basic understanding of Credit Card and Card Rewards processing to support campaign-related activities.
• Support user requests and testing with strong attention to detail in a fast-paced environment.
• Plan and organize UAT schedules efficiently, ensuring deadlines are met.
• Liaise with technology partners to define solutions, align delivery timelines, and ensure UAT environment readiness.
• Prepare UAT documentation, including test plans, scopes, scripts, and data.
• Set up rewards campaigns in the UAT environment and perform comprehensive end-to-end testing.
• Document test results systematically, prepare structured test artifacts, and conduct reviews and walkthroughs with stakeholders.
• Monitor and manage UAT progress by providing timely status updates, reporting issues early, and ensuring prompt resolution.
• Collaborate with cross-functional teams to support system implementation, including preparing instructions/parameter forms for rewards campaign setups.
• Coordinate live verification activities with business teams and stakeholders.

Qualifications:

• Bachelor's degree in a technical or business discipline or equivalent experience
• Team oriented and ability to work under pressure.
• Excellent execution skills in a multi-tasking mode and follow-up effectively.
• Self-starter with excellent communication and interpersonal skills.
• High level of accuracy & attention to detail.
• Knowledge of JIRA and SQL would be good to have

Interested candidates may send in their resume and cover letter directly to [email protected] (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria EA License No.: 02C3423 Personnel Registration No.: R1434374

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

e are seeking a skilled Business Analyst with expertise in Swift Messaging, Payments Systems, and Banking Operations. The ideal candidate will have hands-on experience with payment platforms such as RTGS, NEFT, GIRO, IMPS, and SWIFT. They will play a pivotal role in analyzing, defining, and optimizing payment processes to meet organizational and industry standards.

Key Responsibilities:

1. Requirement Gathering and Analysis:
• Collaborate with stakeholders to gather, document, and analyze business and technical requirements.
• Translate business needs into functional and technical specifications.
2. Payments and Messaging Expertise:
• Work on payment systems, including RTGS, NEFT, GIRO, IMPS, and SWIFT Messaging (MT and MX standards).
• Analyze and implement solutions for cross-border and domestic payment processes.
3. Stakeholder Collaboration:
• Act as a liaison between business units, technical teams, and external vendors.
• Facilitate workshops and discussions to align on project objectives.
4. Process Optimization:
• Identify inefficiencies in payment processes and propose improvement strategies.
• Ensure compliance with regulatory and security standards in payment systems.
5. Testing and Implementation:
• Define test scenarios, review test cases, and ensure successful User Acceptance Testing (UAT).
• Support go-live activities, ensuring smooth deployment of payment solutions.
6. Documentation and Reporting:
• Prepare detailed process documentation, functional specs, and user guides.
• Provide regular updates and reports to stakeholders on project progress.

• 5+ years of experience as a Business Analyst in banking and payment systems.
• Strong understanding of SWIFT messaging standards (MT and MX).
• Proven expertise in handling payment platforms like RTGS, NEFT, GIRO, and IMPS.

Technical Skills:

• Knowledge of payment protocols and regulatory frameworks.
• Experience in working with SQL for data analysis is a plus.
• Familiarity with APIs and integration with payment systems.

about the company

Our client is a growing regional corporate bank with a strong presence in the Asian market and has an exciting expansion headcount for a Senior Credit Analyst.

about the job

• Preparing credit applications, financial reports and projections for a portfolio of corporate clients by stipulated deadlines
• Perform analysis on financial information, forecasts, performances and preparing financial models and projections
• Mentoring and providing guidance to junior credit analysts
• Working with RMs and the Marketing Team on credit-related matters
• Conducting research and analysis on the industry and market

about the manager/team

Reporting to the Team Lead, you’ll be part of a dynamic team with good teamwork.

skills and experience

• Bachelor degree in Business and Finance related disciplines
• At least 4 years of credit analysis experience in mid-market/ large corporates in corporate banking space
• Good understanding of accounting, interpreting financial statements and credit and financial analysis
• Knowledge of Term, Bilateral, Syndicated Loans, Trade Finance and Structured Finance etc

To apply online please use the 'apply' function, alternatively you may contact Judy at judy.low[@]randstad.com.sg or drop me a message on LinkedIn at https://www.linkedin.com/in/judy-low-bb09619a

(EA: 94C3609/ R22110790)

Our client is a highly reputed in the insurance domain.

Responsibilities:

· Setting-up products in the product engine, which includes formula coding and product table set-ups.

· Ensure timely completion of product testing in accordance with the stipulated milestone

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Maintains awareness of industry trends on regulatory compliance, emerging threats, and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns/risks and proactively shares best risk management practices.

Skills/Requirement

· Degree holder in Actuarial Studies.

· At least 3 years of actuarial experience with IFRS17 experience a must.

· Some experience with managing junior.

· AXIS knowledge is a plus.

· Detail-oriented, efficient, self-motivated, and able to work under pressure.

· Good technical and analytical skills.

· High level of integrity takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R1551626 (SUJA THERESA FRANCIS)

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All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

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Responsibilities

• Conduct comprehensive commercial due diligence and research on companies in the marine, energy, and commodities sectors.
• Prepare detailed profile reports covering company background, operations, financial status, performance, and market reputation.
• Develop concise final assessments and company ratings based on research findings and specific business needs.
• Collaborate with cross-regional teams, including counterparts in the UK, Americas, and Europe, to ensure high-quality research output.
• Maintain proactive communication with clients to understand and address their specific research and reporting requirements.
• Collect and analyze various data sources efficiently to meet tight deadlines for report delivery.
• Stay updated with global economic trends, current affairs, and industry developments relevant to the marine, energy, and commodities markets.
• Present findings and reports in clear, structured, and grammatically correct English, ensuring accuracy and coherence.

Requirements:

• Bachelor's degree in Business, Finance, or a related field, or an equivalent professional qualification.
• Minimum of 2-3 years of proven experience in a business or risk management capacity.
• Strong analytical skills, with the ability to interpret complex data and provide insightful conclusions.
• Excellent written and verbal communication skills, paired with an ability to work independently and under tight deadlines.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L4WYR8Y7

Job Summary:

We are seeking an experienced Senior Technology Business Analyst with a strong background in investment/banking applications. The successful candidate will work on complex IT projects, including system integrations and data migrations, collaborating closely with stakeholders, development teams and other business analysts to deliver effective solutions. This role requires a deep understanding of financial systems, data analysis and technology-based business analysis, along with exceptional communication and leadership skills.

Key Responsibilities:

• Lead and manage complex IT projects, ensuring effective system integrations and seamless data migrations.
• Collaborate with senior business stakeholders and development teams to define, analyze, and document business requirements.
• Develop comprehensive Business Requirement Documents (BRD), Functional Specification Documents (FSD), use cases in Gherkin format, and other visual modeling and process documentation.
• Analyze, interpret, and validate data requirements, ensuring alignment with business needs and investment/banking industry standards.
• Utilize expertise in ETL processes, SQL, and APIs to facilitate data extraction, transformation, and integration tasks.
• Identify patterns and develop models for data analysis and reporting needs.
• Oversee and support product management activities within an Agile framework, prioritizing deliverables and maintaining a strong delivery focus.
• Act as a bridge between IT and business teams, ensuring all technical solutions align with business requirements and strategic objectives.
• Maintain a continuous improvement mindset, enhancing workflows, UI/UX, and adhering to software engineering best practices.

Requirements:

• Bachelor’s degree in Finance, Information Technology, Computer Science, or a related field.
• 8 to 10 years of experience in technology business analysis or software development, particularly within the investment/banking applications domain.
• Proven experience overseeing complex IT projects with an emphasis on system integrations and data migrations.
• Strong analytical, critical thinking, and problem-solving skills, with a detail-oriented approach.
• Demonstrated expertise in documenting BRD, FSD, use cases in Gherkin format, visual modeling, and business processes.
• High proficiency with ETL processes, SQL, API integrations, and data analysis.
• Solid knowledge of Product Management and Agile Methodology, with a strong delivery and result-oriented focus.
• Ability to manage and influence teams, with excellent interpersonal and communication skills.
• In-depth understanding of financial applications, workflows, UI/UX principles, database design, and software engineering best practices.
• Knowledge of the investment business domain is essential.

• Ensure consistency of functional and non-functional needs, and challenge business requirements.
• Design the functional solution / prepare user stories (or equivalent documents).
• Write the acceptance criteria (following BDD approach).
• Synchronize with others applications BAs for interface design and specification.
• Explain to Development team the requirements / user stories.
• Make sure user stories / sub-tasks progress and status is up to date (related to BA’s activities).
• Prepare list of test scenarios (functional, integration), test data preparation.
• Execute functional testing / user stories testing and integration testing to check that developments are compliant with the needs, contributes to E2E / UAT testing.
• Demo preparation (functional part).
• Preparation of functional documentation for application.
• Support during INT / E2E / UAT.

Delivery Management (Scrum Master) & Project Management:

• Accountability of the team’s work delivery.
• Manage and coordinate daily team activities, organize & facilitate team meetings.
• Manage and organize Backlog (JIRA), making sure all tickets well structured, all required information present, all sub-tasks listed, sprint scope defined, status of ticket / sub-tasks is up-to date, etc.
• Team capacity management and project planning.
• Risks & issues management.
• Project cost estimation and controlling.
• Skills management together with Team Head.

Trade Finance functional referent:

Experience with Finastra Trade Innovation Plus (TI+) solution or equivalent.

• Serve as the primary point of contact for all TI+ related inquiries, providing expert guidance to within the team, and towards other stakeholders (Business and Management actors).
• Identify opportunities for improvements on TI+ implementation and customization strategies, as per best practices established by the vendor.
• Conduct training sessions and workshops for other team members and project contributors, enhancing their understanding of the product and its functionalities.
• Oversee and contribute to the rollout of major upgrades and releases of TI+.
• Coordinate with Finastra support team to review CACIB cases raised for defects and enhancement requests.

Our client is an asset management firm with an AUM of 1.5 bill equity fund. They provide good

employee benefits and company culture. There will be a three to six months’ probation period.

Responsibilities

• Capable of handling full range of fund accounting services on funds, including preparation of the Net Asset Value (NAV), cash and position reconciliation, review of corporate actions, validation of security pricing
• Able to check accuracy of fund administration services on funds and investors in compliance with the company’s service model and policies, liaising with, brokers, custodians and auditors
• Provide and maintain superior Quality of work, accuracy and adherence to task deadline.
• Participate in various system optimisation initiatives and ad-hoc projects
• Active participation in proposing solutions to complex market and settlement issues and act as liaison between custodian, administrators and trading desk with ability to multitask and prioritize resolution on priority.
• Calculate complex fees structures as set out in various agreements
• Review of periodic financial reporting in accordance with IFRS and/or US GAAP prepared by administrators and service providers.
• Review accuracy of Subscriptions and Redemptions, Switches & Transfers in accordance with the guidelines outlined in the fund offering documents performed by the transfer agent and administrator.
• Strong excel and VBA skills needed to drive automation and streamline the procedures once the business understanding is reached.
• Play active role in client on-boarding, account opening process with verification of documents sourced from different parties and to have it verified and aligned towards company’s policies and procedures.
• Maintain and remediate investor details in a centralised database and calculate trail fees based on the distributor agreements.
• Supporting the company’s anti-money laundering (AML) framework in place and working closely with various parties involved, investor, Fund admin, Transfer Agent to ensure compliance with the AML framework.
• Supporting the organization's FATCA/CRS service offering to our clients
• Demonstrate ownership of assigned work and ensure timely completion, in line with Service Level Agreements (SLA).

Requirements

• Bachelor’s degree in accounting, banking or finance related field
• Ideally 1 year of experience in fund administration, audit or similar role
• Intermediate to advance Proficiency in the use of Microsoft Office (Excel, VBA Word, Outlook).
• Understanding of securities such as equities, bonds, forwards, futures, options preferred
• Ability to work well independently as well as within a team framework.
• Be enthusiastic and eager to learn, self-starter.
• Strong work ethic with positive attitude
• Able to work under pressure with minimal supervision to meet deadlines
• Possess strong verbal and written communication skill

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

The Senior Logistics Analyst position will manage any of the following functions in support of the flow of information and product from origin to destination; optimizing costs while meeting customer service policy commitments. Manage all aspects of logistics client relationship and customer service policy commitments for product destined to Disney Clients. Manage following aspects of logistics including, but not limited to logistics systems management, Supplier relationship management, Client relationship management, Supply Chain Partner relationship management, logistics contracting support, transportation daily flow services, freight audit/payment/claims and logistics projects which achieve service level commitments while minimizing costs.

Responsibilities:

• Daily Operations ManagementManage efficient product flow and strategies via exceptions management to meet product demand.
  Manage all shipments from Supplier cancel date, delivery compliance, consolidation, to distribution center appointments utilizing system to accomplish consistent days in transit.
  
• Network OptimizationLogistics network flow optimization – lane, hub and flow processes
  Freight terms optimization – Convert Supplier managed freight costs imbedded in first cost to Disney managed freight
  
• Logistics Management System (ORACLE)Manage the system users or directly manage daily operations – ready to ship, planning, shipment tendering, consolidation, delivery receipt, audit and payment.
  User operating guidelines, training and performance
  Data integrity validation, communications exceptions resolution
  
• Supply Chain Partner PerformancePerformance dashboards and metrics standards
  Quarterly supply chain partner performance continuous improvement feedback sessions and action planning.
  
• Supplier Relationship ManagementLogistics systems access and Supplier shipment booking management
  Training manual, training and improvement/issues resolution
  
• Disney Internal Clients Relationship ManagementCreate and maintain the Logistics Client Service Policy quarterly metrics, scorecards and dashboard.
  Identify variances, reasons and coordinate Logistics management quarterly internal and external reviews to drive continuous improvement
  Inbound reporting – status of orders to merchants, planning and distribution center.
  Logistics models for our clients (e.g. estimated landed cost estimates/actual, cycle time, alternative transit costs, etc)
  
• Logistics ProjectsManage projects as identified in our business planning and shipment execution process that drive improvements in service, cost systems or other areas as deemed necessary independently.
  Create and maintain the Logistics Client Service Policy quarterly metrics, scorecards and dashboard.
  Identify variances, reasons and coordinate Logistics management quarterly internal and external reviews to drive continuous improvement
  Freight terms optimization – Convert Supplier managed freight costs imbedded in first cost to Disney managed freight
  
• Ops Process IntegrationSupport managers to provide training and leverage best practice across different regions and LOBs
  Support and implement the ops for new origins, destinations and business expansion in APAC as SME
  

Requirements:

• 4 years minimum of Transportation/Logistics related responsibility. Experience with managing logistics operations for multiple countries/areas in APAC region with knowledge of customs regulation
• Proficient in MS PowerPoint and excel to perform Data analysis,
• Ability to implement global strategies to improve service, quality and cost of logistics across all lines of business, across all sites.
• Great change management and collaboration skills.
• Excellent relationship skills with ability to work in a global, multi-functional environment with all levels of stakeholders, from Executives to Subject Matter Experts.
• Demonstrated verbal, written, facilitation and presentation skills in English
• Critical thinking & problem solving to assess logistics opportunities and provide actionable outcome-based solutions.
• Desired – bachelor’s degree or equivalent
• Good project management experience and skills,
• ORACLE OTM or TMS experience a plus, Logistics Management certification a plus, SQL and Tableau proficiency a plus

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We are seeking a proactive and detail-oriented IT Business Analyst to join our team. The role will focus on automating and enhancing business reporting processes using ERP data while also leading and contributing to improvement projects across the organization. The ideal candidate will have strong skills in data analysis, ERP systems, and workflow optimization.

Key Responsibilities:

• Design, develop, and maintain automated reporting systems to extract and transform ERP data into customized business insights.
• Collaborate with stakeholders to understand and fulfill reporting needs, ensuring solutions are aligned with business goals.
• Create real-time dashboards and visual reports to aid decision-making.
• Drive and participate in improvement projects that streamline business processes and increase efficiency.
• Ensure data accuracy and consistency in all automated reporting solutions.
• Identify and propose process optimization opportunities, implementing them in collaboration with relevant departments.
• Ensure the digital innovation / transformation journey and project implementation
• Resolve technical issues related to data reporting, system integration, and project implementation.
• Coordinate with the IT team on software and hardware projects to ensure cohesive system support.

Job Requirements:

• Degree or diploma in IT/Computer science or its equivalent.
• 3+ years of hands-on experience in project management and applications support.
• Good working knowledge of enterprise IT applications, SharePoint and Microsoft Office 365.
• Strong knowledge of ERP systems, Sales Order, and MRP applications.
• Previous project implementation experience is a plus.
• Proven ability to learn applications and processes quickly, while adaptable to change
• Excellent teamwork and analytical skills.

Interested applicants please whatapps your CV to 84597671

• Permanent headcount, based in Singapore
• Leading Asian bank
• Candidates must have relevant financial services experience in a project management / business planning or processing / performance management function

Responsibilities:

• Document business processes, workflows, and functional requirements, conduct gap analysis
• Work with technical teams to design solutions that align with business goals, and evaluate potential banking software, tools/ platforms to recommend suitable options
• Manage project timelines, scope, and resources in coordination with project managers
• Testing and Implementation Support: Develop test cases and scenarios for user acceptance testing (UAT), Coordinate with QA teams and business units to validate and test solutions
• Identify risks associated with processes, systems, or projects and propose mitigation strategies
• Analyse existing business processes and suggest improvements to enhance efficiency and customer experience
• Stay updated on industry trends, emerging technologies, and competitive practices to recommend improvements

Requirements:

• Bachelor’s degree in any discipline
• Advanced degree (e.g., MBA, Master’s in Finance) and professional certifications (e.g., CFA, FRM, CBAP, or PMP) advantageous
• At least 4-5 years of experience in a related role in financial services
• Data Analysis Tools: Proficiency in Excel, SQL, and experience with financial analysis tools (Tableau, Power BI, or other data visualization software)
• Knowledge of CRM Systems: ERP (e.g., SAP, Oracle) or CRM systems is a plus
• Ability to analyse and interpret financial information and translate to visuals
• Strong written and verbal communication skills to create reports and presentations for stakeholders
• Experience in project management, including scoping, timelines, and stakeholder coordination
• Good stakeholder management and communications
• Team player

If you are keen to have a preliminary chat, please send me your CV directly to [email protected] quoting reference number CL/BH-22709/FB.
Data collected is strictly used for recruitment purposes only and will be treated with strictest confidence. Your profile will also only be sent out after seeking your consent. Due to the high volume of applications received during this period, we seek your understanding that we will only be contacting shortlisted candidates.

EA Personnel No. R1548449
BeathChapman Pte Ltd
EA Licence: 16S8112

The successful incumbent will be responsible for providing excellent investment advice for a dedicated group of investors, and will be the centre of a servicing ‘gold standard’. The key areas will cover all aspects of Wealth Management and in managing private client relationships which will incorporate investment analysis, client discussions, marketing and promotion.

A brief description of responsibilities as follows:

• Supporting the Client Advisers (RM) to provide excellent advice to high net worth clients & investors, maintaining a high standard of service quality in all work and output
• Partnering Client, Business Support and Third-Party Service Providers to ensure relevant product access as well as competitive pricing for clients
• Ensure all client portfolios are in-line with clients’ needs, objectives and risk appetite
• Provide market updates to clients, prepare reports related to the portfolio, as well as specific product performance
• Prepare investment reviews and periodic portfolio reviews, which include portfolio rebalancing and asset allocation calibration
• Responsible for the operation and maintenance of any in-house funds and portfolios
• Take ownership of proposals and follow ups new prospects
• Perform Periodic due diligence and ensure relevancy of clients’ documentations
• Adhering to the MAS regulatory requirements and achieving compliance standards at all times
• Develop strong hands-on understanding of the client services function. While this is not a day to day responsibility, complete understanding of client services function is critical for the incumbent to succeed in this role

Skill Requirements of the Position

Personal and Social

Must be a strong team player and possess excellent inter-personal skills, with an ability to integrate quickly into an established team and communicate closely with team members, most importantly with the firm’s clients and investors.

The incumbent will be expected to show initiative, be assertive and highly independent in their work. Strong communication skills, a highly pleasant demeanour, the ability to take on responsibility and ownership are must haves.

Professional and Technical

Min 3 years of relevant experience from wealth management or private banking areas.

A keen interest in the regional wealth management industry – an aptitude to service the needs of UHNW/HNW clients: mainly Expatriate, Singaporean, Malaysian, and other client groups is essential.

A strong understanding of complex client requirements, acting as the clients’ key interface in direct interactions and communication

Sound knowledge of banking products and services including investment products such as mutual funds, equities, bonds, ETF’s and treasury products. Proficiency with financial tools such as Bloomberg and Microsoft Excel required. Knowledge in VBA and other programming language such as SQL preferred but not necessary.

The incumbent must have strong analytical, written and spoken English skills. Relevant banking &/or finance qualifications will be highly regarded.

Regulatory Requirement

All necessary qualifications as required by the MAS must be acquired within a 6month period from commencement of employment.

Join Our Team and Shape the Future of the Medical-Aesthetics Industry!

ClearSK Healthcare Pte Ltd manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shanghai, Hangzhou and Kuala Lumpur. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max. To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.

Job Description

ClearSK Medical Aesthetics Group is inviting a Corporate Development Analyst to support our strategic growth initiatives. This role is pivotal in analyzing and monitoring the progress of our corporate development projects and programs.

Responsibilities:

• Support the Marketing and Corporate Development Director in strategic project analysis and monitoring.
• Analyze daily reports and trackers from program PICs to assess performance against KPIs.
• Provide insights and recommendations based on quantitative analysis to guide corporate development strategies.
• Ensure alignment of project outcomes with the company’s growth objectives.

Qualifications and Requirements:

• Strong analytical and quantitative skills, with proficiency in data analysis tools.
• Ability to understand complex concepts and process flows.
• Background in business, finance, or a related analytical field.
• Excellent communication skills and a systematic approach to problem-solving.

Become a key player in driving the strategic direction of ClearSK Medical Aesthetics Group.

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

Responsibilities

• Work closely with finance business stakeholders to understand and gather requirements.
• Convert business needs into technical specifications for the design, development, and maintenance of the SAP FICO module.
• Perform SAP IMG configurations and develop enhancements.
• Develop and implement ABAP solutions, including ALV reports, SmartForms, and RFCs.
• Manage stakeholder collaboration, design, testing, configuration, integration, go-live, documentation, and reporting activities.
• Provide SAP FICO expertise to enhance and streamline financial processes

Qualifications

• Bachelor's degree in a relevant field.
• 5+ years proven experience with SAP FICO
• Functional experience with design, implementation, configuration, integration, testing, training, go-live, documentation, reporting and support
• Strong analytical and problem-solving skills.

Additional Info:

Location : Shenton Way (Hotdesking environment)

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.

This Crude Oil Trading Analyst is part of the Crude Oil Department, reporting to the Crude Oil Team Leader. This role involves providing in-depth, high-quality market analysis, contributing to the development and execution of pricing strategies, managing derivative books, and ensuring effective hedging of crude oil positions. You will work in a dynamic and fast-paced trading environment, supporting decision-making with accurate, data-driven insights and analysis.

Key Responsibilities:

• Provide detailed analysis and insights on global crude oil markets, with a focus on price trends, premiums, spreads, and key market indicators.
• Continuously monitor global crude oil markets to identify emerging trading opportunities.
• Evaluate and forecast global and regional crude oil demand and supply based on factors such as economic growth, cargo movements, geopolitical events, government policies, etc..
• Manage hedging strategies for crude oil positions, ensuring proper risk mitigation in volatile market conditions.
• Use trading platforms to access real-time market data, execute trades, and monitor positions.
• Record deals into the trading system and maintain up-to-date monitoring of market, credit, and operational risks.
• Compile market reports, maintain and update databases.
• Carry out and support other duties assigned by the Company.

Job Requirements:

• Bachelor’s Degree in International Trading, Economics, Finance, Statistics or a related field.
• Minimum of 5 years of experience in trading, and market analysis within oil and gas trading company.
• Strong analytical skills, with the ability to process and interpret large datasets to generate actionable insights.
• Advanced skills in Microsoft Office Suits, and trading platforms, such as Refinitiv.
• Excellent numerical and analytical skills with a strong attention to detail.
• Proven ability to work collaboratively and maintain trust and integrity within a team.
• Bilingual in English and Mandarin, capable of preparing analysis reports in Chinese and communicating with Mandarin-speaking counterparts.

• Extract and clean the data from various data sources to generate daily, weekly and monthly reports.
• Writing SQL queries to retrieve information quickly.
• Fulfil ad-hoc data request from client and management.
• Work / Collaborate with Developer(s) to automate reports
• Liaise with client on data related queries
• Analyze contact center performance metrics, including call volume, response times, and customer satisfaction scores.
• Develop and maintain dashboards and reports to monitor key performance indicators (KPIs).
• Identify trends and patterns in data to inform operational improvements and strategy.
• Collaborate with management and other departments to develop actionable insights and recommendations.
• Support the implementation of process improvements based on data findings.
• Ensure data integrity and accuracy.
• Assist in forecasting demand and capacity planning based on historical data trends.
• Stay updated on industry best practices and emerging technologies in data analysis.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment.

Qualifications and Skills:
• Minimum Bachelors in Business, Computer Science, Mathematics, Data Analytics, or a related field.
• At least 1 to 3 year of experience building reports using Excel, SQL AWS Quick sight or any other business intelligence and data analytics tools.
• Proficiency in data analysis tools (e.g., Excel, SQL, Python) and data visualization software (e.g., Tableau, Power BI).
• Proven experience in data analysis, preferably in a contact center environment.
• Strong communication and presentation skills
• Proactive and able to work independently with minimum supervision.
• Excellent time management with strong critical thinking and ability to handle pressure.
• Detail-oriented with a strong focus on accuracy and data integrity.
• Familiarity with statistical analysis and modeling.

ideally candidates who have contact center experience

working location at Suntec