Our client is a precision engineering manufacturer with strong presence in APAC region. Due to business needs, they are now recruiting a Cost Analyst to be part of their FP&A team for ongoing transformation projects. They are located in the North Area - easily accessible.

Responsibility Cost Analyst:

• Analyze product costs, including materials, labor, and overhead, to ensure accurate cost structures.
• Conduct variance analysis and improve cost allocation accuracy using the ERP system.
• Develop and maintain standardized costing methodologies across all sites.
• Collaborate with production, procurement, and sales teams to gather data for cost analysis.
• Support FP&A activities, including budgeting, forecasting, and pricing strategies.
• Prepare cost reports and provide insights to guide decision-making and profitability.
• Identify cost-saving opportunities and improve costing processes.
• Ensure compliance with accounting standards and assist with audits related to product costs.

Requirements:

• Min Degree in Finance / Accountancy or any related field
• Minimum 3 - 5 years analysis experience in product costing from manufacturing or similar setting

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

• Perform research in company’s industries and gather information on competitors’ products and services
• Responsible for maintaining LMS, TMS, and Student management system.
• Generating a monthly invoice to every EVT clients.
• Responsible for maintaining and updating every client website.
• Simultaneously coordinate and execute assigned tasks including project preparation, and project documentation.
• To prepare a presentation slide for every Client meeting.
• Responsible for deployment, maintenance, and upgrade of Firewalls, Networks, Windows Servers, and Storage.
• Maintain required standards of commitment and integrity when carrying out tasks assigned.
• Responsible for company procedures in handling day-to-day office administration.
• Responsible for developing new software.

Candidate must be preferred to work on weekends and public holidays.

About the Role:

We are looking for a motivated individual to join the Local IFRS Accounting & Project Management team. This role offers the opportunity to gain hands-on experience with IFRS 17, RCP and be part of the FPSL implementation which will shape the future financial accounting and reporting operating model.

As a Senior IFRS Business Analyst working on the local IFRS 17 RCP accounting and closing, you will work with a multidisciplinary team consisting of Accounting and Actuarial Business Experts, Business Analysts and Developers. The team will be responsible for the RCP execution, producing technical results, and substantiating calculations within RCP, including technically validating these calculations. Additionally, the team will assist local entities with the review and close process.

You will act as a role model, contribute to discussions, bring insights, and constructively challenge others to achieve the best possible outcomes. As an important part of your mandate, you will work with different teams to promote automation and process simplification opportunities that address our highest priority pain-points.

You will be working with external consultants on local IFRS calculation engine, comparing results across external engine, Stargate and FPSL.

You will decide and act with a degree of autonomy in practice areas with the delegated authorities.

Key responsibilities include:

· Contribute to local IFRS deliveries to local teams, focusing specifically on Australian entities, and support them throughout the delivery process

· Support the review of the Account Balance Adjustments for the Australian entities

· Provide technical valuation expertise and support

· Support end-to-end integration testing in the new RCP environment for IFRS 17 Local runs

· Implementation and testing of the business requirements for local IFRS in FPSL

· Work closely with other functions, including Risk Management Actuarial, Local Finance, FP&A, IT, etc.

About You:

· Senior professional with 10+ years of experience in re/insurance

· Existing knowledge of IFRS17 and the local IFRS calculation engine (RCP) is an advantage

· Curious, open-minded, passionate self-starter who takes initiatives.

· Understanding of the methods of calculating policy liabilities and embedded values. US GAAP financial reporting and solid understanding of market consistent valuation methods is preferred

· Teamwork – Ability to build working relationships across technical fields and effectively collaborate across various functions

· Capable of managing a personal workload amid multiple priorities, pressure and tight deadlines. Open to seeking advice from the wider team as needed

· Proactive and able to demonstrate keen enthusiasm in learning and developing existing knowledge

· Strong communication skills, including being capable of presenting results to/discussing results with internal interested parties and senior partners.

· Strong written and verbal communication skills in English are required

Other Skills:

· Analytical mindset – strong quantitative skills with the ability to think independently

· Teamwork – ability to work with a multidisciplinary team across locations

· Flexibility – capable of managing own workload and provide flexibility during peak periods

· Ability to develop and cultivate relationships with global business partners

· Willingness to acquire necessary system and technical knowledge

Fluent in English, both written and oral

• Position: Audit Partner
• Working Hours: 9am - 5:30pm
• Working Days: Monday – Friday
• Basic Salary Range: $10k - $15k (Depends on Experience)
• Location: International Plaza (Tanjong Pagar MRT)

The Audit Partner will oversee our teams in Singapore, Malaysia, and Vietnam, managing a clientele that includes many established MNCs and listed companies, both locally and internationally.

Responsibilities:

Oversee full spectrum of assurance client portfolio, The ideal candidate is single minded in their pursuit of ensuring compliance, ethical and achieves this goal through optimizing reporting procedures and driving the successful function of the audit team.

• Manage a portfolio of assurance clients , developing new client relationship to ensure business growth.
• Responsible for audit engagements’ quality is in compliance with professional standards and requirements, delivery, and budget including control of billings and payment collection.
• Performance other non-audit assignment such as - IPO, financial due diligent, valuation, etc.
• Possesses and conformance with up-to-date technical knowledge on auditing, IT and accounting.
• Coach and develop people by sharing knowledge with team members and helping team members attain experiences that cultivate technical competences.
• Actively impart technical skills to team members through on-the-job training (OJT), constant check on performance of the team and tries to resolve any discrepancies, if any.
• Manage multiple engagements concurrently with various teams to efficiently meet client deadlines.
• Ensure that auditing functions are completed in a professional manner and on the given time.
• Collaborate and communicate with the respective partners on client issue resolution and make recommendation for any legal, regulatory, and accounting issues that arise during an audit engagement.
• Conduct internal training for assurance and other departments on SSA, SSQM and FRS when required.

Requirements:

• Must possess a Practice Certificate and be registered as a Public Accountant with ACRA (Accounting and Corporate Regulatory Authority).
• Must hold the Chartered Accountant (CA Singapore) designation and be a member of the Institute of Singapore Chartered Accountants (ISCA).
• Proven track record in auditing Singapore-listed companies, demonstrating deep knowledge of relevant regulations and standards.

#SCR-carson-cheong

⭕ Cheong Kar Chun ⭕ Team Manager ⭕ R1980386

⭕ The Supreme HR Advisory ⭕ 14C7279

Our client a well-known Insurance business is seeking an accounting specialist for 6 months.

Responsibilities:

• Ensure accurate and timely financial closing, including reconciliation of investment-related entries.
• Prepare audit schedules, investment reconciliations, and regulatory reports (e.g., MAS Notices).
• Conduct reasonableness checks on investment expenses.
• Update processes and controls to improve efficiency and accuracy.
• Support external and internal audit processes.
• Attend service review meetings and assess impairment of investment assets.
• Handle ad hoc projects as assigned.

Requirements:

• Bachelor’s degree in Accounting
• At least 3 years of experience in investment accounting.
• Strong problem-solving, communication, and analytical skills.

Company Reg No.: 201131609D | License No.: 24S2411 | Reg No: R24124284

World Kinect Corporation (NYSE: WKC) is a Fortune 100 company providing aviation, marine and land energy, logistics, and technology solutions to customers and suppliers around the world. Our global team of local professionals delivers innovative products and services at more than 8,000 global locations.

With revenues in excess of $40 billion and over 4,000 employees worldwide, World Kinect Corporation offers its customers a value-added outsource service for supply, quality control, logistical support and price risk management.

https://www.world-kinect.com/

Key Job Responsibilities

• Ensure accurate recording and processing of expense items
• Payment processing for local and foreign suppliers
• Monitoring of cash flow
• Perform month-end closing to meet deadlines including reconciliations of balance sheet accounts and preparation of audit schedules
• Ensure completeness and accuracy of regional office/entity accounting by liaising with local accounting and tax partners
• Provide local accounting with monthly Oracle transaction details and supporting documents
• Verify the reconciliation of Oracle to local set of books prepared by outsource firm are in order and explain variances
• Prepare monthly GST/ VAT return for submission in a timely manner
• Manage queries from internal and external customers, liaise with banks, auditors, tax and accounting consultants
• Perform special assignments and projects as required and any ad-hoc duties as and when required

Key Requirements

• Diploma or Degree in Accountancy or ACCA qualifications, Chartered Accountant will be a plus
• At least 3 years' relevant working experience
• Meticulous and able to multi-task
• Knowledge of Oracle preferred
• Strong interpersonal and communication skills. At ease working in a multicultural environment and able to interact effectively with individuals at all levels in the organization
• Able to work independently under minimum supervision and able to prioritize effectively

About ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us.

About the team

As a core member of our LLM Global Data Team, you'll be at the heart of our operations. Gain first-hand experience in understanding the intricacies of training Large Language Models (LLMs) with diverse data sets. Through our carefully designed rotation program, you'll witness how high-quality data is meticulously crafted and used. After completing your rotation, you will have the chance to select your area of expertise. This will be your stepping stone to lead, train, or oversee larger data operation projects.

Your Role Will Involve:

1. Lead multiple data labeling projects simultaneously, ensuring cross-functional alignment to establish advanced data standards and optimized workflows. This involves assembling specialized taskforces, coordinating milestones, and driving agile progress management. Additionally, assess requirement feasibility, design tailored project management strategies and SOPs, and support continuous operational improvements to effectively meet diverse needs.

2. Gain hands-on experience in data production, including drafting, revising, and data acceptance evaluation, while developing specialized skills across different data formats and content verticals to independently deliver high-quality data. This provides insight into the synergy between human input and data in LLM training.

3. Collaborate with product managers and engineers to assess, enhance, and experiment with operational processes, focusing on quality and productivity improvements. Interprete and translate safety stance and advisories into operational requirements. Perform routine data analysis on model performance, anticipate project risks, address urgent issues, and implement effective risk control measures.

4. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Qualifications

Minimum Qualifications:

1. Excellent English writing and critique skills.

2. Comfortable working in a project-based fast-paced environment, where quality standards iterate quickly with research and experiment progress.

3. Comfortable with meeting deadlines, multi-tasking, and generating creative solutions, including the use of technology and tools, to enhance the quality of both individual and team outputs.

4. A minimum of 2 years of experience in project management within content-related projects or operations, with a strong preference for backgrounds in journalism, teaching, writing, or text editing. Experience in leading AI/LLM companies or within the Trust and Safety industry is highly valued.

Preferred Qualifications:

1. Candidates should be intelligent, diligent, and skilled in providing guidelines, analyzing cases and structuring complex operational improvements.

2. A deep interest in LLMs, human behavior and user experience is essential. The ideal candidate is an enthusiastic learner who finds engagement with diverse case studies and annotators stimulating.

Note: This role requires a paper test prior to interviews.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

About ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us.

About the team

As a core member of our LLM Global Data Team, you'll be at the heart of our operations. Gain first-hand experience in understanding the intricacies of training Large Language Models (LLMs) with diverse data sets. Through our carefully designed rotation program, you'll witness how high-quality data is meticulously crafted and used. After completing your rotation, you will have the chance to select your area of expertise. This will be your stepping stone to lead, train, or oversee larger data operation projects.

Your Role Will Involve:

1. Lead multiple data labeling projects simultaneously, ensuring cross-functional alignment to establish advanced data standards and optimized workflows. This involves assembling specialized taskforces, coordinating milestones, and driving agile progress management. Additionally, assess requirement feasibility, design tailored project management strategies and SOPs, and support continuous operational improvements to effectively meet diverse needs.

2. Gain hands-on experience in data production, including drafting, revising, and data acceptance evaluation, while developing specialized skills across different data formats and content verticals to independently deliver high-quality data. This provides insight into the synergy between human input and data in LLM training.

3. Collaborate with product managers and engineers to assess, enhance, and experiment with operational processes, focusing on quality and productivity improvements. Interprete and translate safety stance and advisories into operational requirements. Perform routine data analysis on model performance, anticipate project risks, address urgent issues, and implement effective risk control measures.

4. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Qualifications

Minimum Qualifications:

1. Excellent English writing and critique skills.

2. Comfortable working in a project-based fast-paced environment, where quality standards iterate quickly with research and experiment progress.

3. Comfortable with meeting deadlines, multi-tasking, and generating creative solutions, including the use of technology and tools, to enhance the quality of both individual and team outputs.

4. A minimum of 3 years of experience in project management within content-related projects or operations, with a strong preference for backgrounds in journalism, teaching, writing, or text editing. Experience in leading AI/LLM companies or within the Trust and Safety industry is highly valued.

Preferred Qualifications:

1. Candidates should be intelligent, diligent, and skilled in providing guidelines, analyzing cases and structuring complex operational improvements.

2. A deep interest in LLMs, human behavior and user experience is essential. The ideal candidate is an enthusiastic learner who finds engagement with diverse case studies and annotators stimulating.

Note: This role requires a paper test prior to interviews.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Our client, a leading local bank in Singapore, is seeking a procurement analyst to join their Group Procurement team on a 1-year contract, with the possibility of extension based on performance.

Working Location: East

Job Description:

Provide services to support the procurement activities in mitigating any potential risks in the following areas (including but not limited to):

• Review and support all technology sourcing activities (RFP/RFQ requests, negotiate commercial and contractual terms, conduct market research, contract renewals etc.)
• Provide timely advice to internal stakeholders on the procurement activities relating to sourcing and contractual matters
• Collaborate with cross-functional teams and stakeholders to optimize procurement processes and drive cost savings
• Manage the procurement governance and risk matters (Identify and mitigate risks within the procurement process, including supply chain disruptions, quality issues, and compliance risks etc.)
• Any other ad-hoc duties assigned.

Requirements:

• Degree/Diploma any discipline
• Minimum at least 1 to 3years of procurement experience in IT Hardware, Software & Professional Services knowledge, Telco and Project Management
• Strategic sourcing, contract negotiation, data analytics skills would be advantage
• Proficient in Microsoft Word, Excel (pivot table), PowerPoint
• Positive with good attitude, eager to learn, Project management skill
• Excellent communication and inter-personal skills

We regret to inform that only shortlisted candidates will be notified.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

RMA Consultants EA License No: 93C4403

Foo Erin EA Reg No: R2196422

Role: Production Support Analyst

Job Level: 4-8 years of relevant experience (L2/L3)

Duration: 6 Months ( extendable)

Key responsibilities:

• Deliver a 1st class Production Support service to client's Channel stakeholders

• Responsible for availability, incident, problem and capacity management for the applications in scope

• Response and resolve incidents, problem and user queries through proper analysis

• Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

• Drive technical remediation in line with agreed non-functional requirements

• Evidence continual service improvement of processes and tasks (via automation)

• Ensures essential process / procedures are followed and contribute to defining standards.

• Coach and be receptive to coaching to uplift the team’s and your individual knowledge

• Communicate complex technical issues to business users in a language they understand

• Contribute in effective knowledge management best practices within team and organization

• Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Key skills required:

• 4+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

• Strong working experience in Microsoft Dynamics CRM application production support

• Strong understanding of Microsoft Dynamics CRM application architecture

• Excellent troubleshooting skills in Control-m batch issues, SSIS packages

• Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

• Hands-On experience in writing / debugging scripts, code, and database queries

• Software Engineering & Change Management

• Solid understanding and execution of DR & BCP

• Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

• Competent in Microsoft Excel, PowerPoint and Word document

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

~ 5 days work week, Monday - Friday 9am - 6pm

~ Location: Tanjong Pagar

~ 6 months contract and convertible to permanent based on performance

Our client is a solar energy solution provider in Singapore

Responsibilities:

• Develop and maintain high-quality Excel spreadsheets and reports to support financial analysis and decision-making.
• Provide accurate and predictive forecasts, such as raw material needs, revenue projections, and financial trends.
• Analyze large data sets to extract actionable insights and support strategic initiatives.
• Collaborate with cross-functional teams to provide financial insights and recommendations.
• Assist in preparing financial models for budgeting, forecasting, and valuation purposes.
• Ensure the accuracy and integrity of financial data and models while meeting tight deadlines.

Requirements:

• Bachelor’s degree in Accounting, Finance, Mathematics, or a related field.
• A minimum of 3 - 5 years of professional experience, preferably with exposure to audit or financial analysis.
• Advanced proficiency in Excel, including the use of macros, VBA, and advanced charting tools.
• Solid understanding of accounting principles, financial statements, and valuation techniques like DCF analysis.
• Strong attention to detail with the ability to manage and analyze large data sets effectively.
• Excellent time management skills, capable of delivering high-quality work under pressure and tight deadlines.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Jason Bong Wee Kiat

EA Personnel Reg. No.: R23116067

• Position: Associate (Business Consultancy Firm)
• Working Hours: 5 Days [9am - 6pm]
• Basic Salary: $2,800 - $3,500 + Bonus
• Walking Distance From Commonwealth MRT, Singapore

Company is an Accredited Training Organization (ATO) that is certified by the Singapore Accountancy Commission to develop candidates who aspire to be Chartered Accountants of Singapore.

This role will specialize in giving advice to customers instead of doing normal accounting duties.

Requirements:

• Any experience in accounting, audit, corporate or individual insolvency or restructuring space.
• Diploma or Degree in Accountancy and/or ACCA // Business Administration or equivalent

Jobs Scopes:

• Preparation of documents for conflict checks.
• Liaising with clients on the documents required.
• Performing an analysis on the historical and current financial performance of the clients.
• Performing a review of historical transactions.
• Investigating the cause of the insolvency.
• Assisting in the preparation of cash flow projections and assessing the validity of the assumptions adopted, taking into account the liquidity constraints / requirements of the client.
• Liaising with government bodies such as CPFB, IRAS, MOM and CPFB.
• Liaising with various stakeholders in the administration of various forms of corporate insolvency and restructuring engagements (such as judicial management, liquidation and receivers and managers) including dealing with creditors’ queries, recovering and realizing assets and fulfilling the statutory obligations of the administrators.
• Familiarising themselves with the prevailing insolvency laws.
• Assisting the Directors and Managers on the administrative aspect of the engagements such as time reporting, preparation of the Bill of Cost, documentation tracking etc.

#SCR-carson-cheong

⭕ Cheong Kar Chun ⭕ Team Manager ⭕ R1980386

⭕ The Supreme HR Advisory ⭕ 14C7279

WHO WE ARE:

Build. Scale. Sustain.

PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.

• We are small enough to care locally, big enough to deliver globally (5 continents, 18 offices, +650 experts from +50 nationalities)
• We are robust and resilient (100% independent and 0 debt)
• We are entrepreneurs and passionate experts: We invest in what we believe genuinely and work as a collective intelligence
• We are positive, courageous, caring, doers and committed to excellence

YOUR RESPONSIBILITIES:

• Lead program/project requirements and design sprints to define business and technical requirements through design implementation.
• Manage the requirements delivery (planning, estimation, risk management, reporting) to succeed in meeting overall program/project delivery.
• Leverage business knowledge to advise features/requirements priorities to delivery leads and/or product owners.
• Gather requirements by facilitating/coordinating meetings and conversations between business users, product owners, designers, SMEs, tech leads, and other relevant stakeholders.
• Identify people and systems impacted by functional and non-functional requirements.
• Collaborate with AI-enabled tools and methodologies to ensure requirements are effectively integrated into AI-supported workflows.
• Create/gather acceptance criteria in user stories and prepare any requirements specifications.
• Validate AI-generated outputs, ensuring alignment with business objectives and compliance with pre-set rules.
• Proactively engage, manage, and build strong relationships with clients and stakeholders.
• Work closely with Developers, DevOps engineers, Designers, and QA teams during all phases of the development lifecycle.
• Participate actively in mob programming sessions to facilitate AI-supported collaboration and contextual alignment among team members.

WHO YOU ARE:

• Degree in Information Technology or equivalent.
• Relevant domain: Financial Institution, Retail, E-Commerce, Environmental, Social, and Corporate Governance (ESG).
• With more than 5 years of working experience in IT business analysis, including experience in AI-driven workflows or collaborative AI-enabled team structures.
• Good understanding of enterprise applications or prior experience in various tech products/development stacks is ideal but not mandatory.
• Strong familiarity with AI tools such as ChatGPT, GitHub Copilot, Jira Automation, or other AI-enabled platforms is a plus.
• Good communication, analytical, conceptualization, and problem-solving skills.
• Participated in full software or product development cycles.
• Knowledge and experience of Agile development practices.
• Experience working within mob teams or other high-collaboration environments is highly desirable.

MORE ABOUT PALO IT:

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. We are continuously taking action to:

• Become a climate net-zero company
• Attain 50% of revenue from projects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification among all our offices across the globe
• Continuously measure & improve employee happiness

Our clients are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

What We Offer

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training

For more on our team culture and benefits, check out our careers page.

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Data Analyst

90 Seconds is looking for a Data Analyst to wrangle data and drive business intelligence. This person should be detail-oriented with good commercial acumen and will turn data into information, information into insight, and insight into business decisions. If you are a data wizard with a passion for AI, who wants to be part of a world leading, Sequoia-backed, services marketplace in pro video creation, play a key role and have immense impact on the business, then this is the role for you!

What you'll do

• Understand and manage the data structure of the 90 Seconds marketplace application.
• Extract data from our data sources through writing raw and complex SQL queries, interpret and analyse data and draw valuable insights
• Develop dashboards, graphs and reports using external BI tools including Looker Studios, HubSpot and Google Sheets.
• Work to build custom GPTs (and other AI applications) on top of our data to provide operational efficiencies.
• Work with senior leaders to understand and prioritise information needs and provide insights to the business
• Develop systems for data collection, data analytics and other strategies that optimise business intelligence .

Who you are

• Bachelor's degree in Mathematics, Economics, Computer Science, Information Management or Statistics
• Expert skills in SQL (for use with a PostgreSQL database)
• Experience using third party analytics tools like Looker Studios, HubSpot and Google Sheets or Holistics, Periscope etc.
• Technical expertise in data modelling, database design development, data mining and segmentation techniques.
• Passionate and excited by the efficiencies AI to bring to an organisation.
• Strong attention to detail and accuracy.
• Ability to work well in a fast paced, collaborative, highly cross‐functional environment
• Self‐motivated, independent, and proactive, with a pronounced ability to work through complicated problems.
• Ability to respond flexibly to the needs of the business.
• Strong communication skills, both oral and written

Service Analyst

This role is with the IT Service Delivery Team, reporting to the Service Delivery Manager. This team is responsible for Service Operations – the structure and processes which ensure accountability, oversight and auditability throughout the team.

ServiceNow is the platform used by IT and the business for many of their processes/applications. This application is owned and developed by this team.

Main Duties and Responsibilities:

• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Competencies Required:

• Excellent interpersonal skills
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules
• Extremely organised, diligent and methodical individual
• Initiative, willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team
• Good time management/planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets
• Sound problem solving and investigative skills
• Desire to follow best practice and development standards as agreed within IT
• Enthusiastic and self-motivated
• Can demonstrate confidence when placed in new or unusual situations
• Commitment to the delivery and improvement of a first class support service
• Keen to learn new skills
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

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You can email your resume to us at [email protected]

At Kydon, we are a collective of individuals who adhere to the notion that education can enhance human potential. Each knowledge, skill, experience, or epiphany is achieved one-by-one. Learning fosters the soul, enhances the mind, and strengthens the hands for the work. As an individual, business and community, value is instilled through learning.

In this era of accelerated digitalization, the channels for learning and modes of learning delivery have undergone substantial growth. Our objective at Kydon is to harness technology and innovation to provide the most effective training and learning solutions for organizations and individuals who train and teach. We aspire to be their leading learning partner, fostering positive impact and difference in our world.

We are currently seeking a Business Analyst to join our team. The Business Analyst for the Solutions Team at Kydon plays a pivotal role in driving the development and implementation of cutting-edge learning and workforce development solutions. This role involves working closely with clients, internal stakeholders, and technical teams to analyze requirements, design functional solutions, and ensure seamless delivery of impactful projects. The Business Analyst will be instrumental in translating business needs into technical specifications, enhancing Kydon’s product offerings, and supporting client success.

Key Responsibilities

Client and Solutions Alignment

• Engage with clients to gather and document requirements, ensuring alignment with their learning and workforce development goals.
• Translate business needs into detailed functional and technical requirements for the development and delivery teams.
• Develop solution designs and proposals that meet client needs and align with Kydon’s strategic objectives.

Project Support and Delivery

• Collaborate with the project team to ensure requirements are clearly communicated and understood by all stakeholders.
• Assist in planning and coordinating project timelines, deliverables, and milestones.
• Conduct testing and validation to ensure solutions meet client and business expectations.

Business Process Analysis

• Analyze client business processes and identify areas for improvement and optimization.
• Design workflows, use case scenarios, and process maps to support solution development.
• Provide insights and recommendations to enhance operational efficiency for both clients and internal teams.

Stakeholder Communication

• Act as a liaison between clients, the Solutions Team, and technical teams to ensure smooth communication and project execution.
• Facilitate client workshops and presentations to gather feedback, validate requirements, and demonstrate proposed solutions.
• Prepare comprehensive reports and documentation to keep stakeholders informed of project progress.

Continuous Improvement

• Monitor industry trends and best practices in learning and workforce development to inform solution designs.
• Provide feedback to the product and development teams to enhance Kydon’s solutions portfolio.
• Identify opportunities to standardize and improve internal processes within the Solutions Team.

Qualifications and Skills

Education and Experience

• Bachelor’s degree in Business Administration, Information Systems, Education Technology, or a related field.
• 2+ years of experience in business analysis, solutions consulting, or a similar role (experience in EdTech, LMS, or SaaS solutions is a plus).

Technical Skills

• Proficiency in business analysis and process mapping tools (e.g., Lucidchart, Visio, Jira, Confluence).
• Understanding of software development lifecycle (SDLC), Agile methodologies, and solution delivery frameworks.
• Familiarity with learning technologies, workforce development tools, or LMS platforms is advantageous.

Soft Skills

• Strong analytical and problem-solving abilities with a keen eye for detail.
• Excellent communication and facilitation skills to engage effectively with clients and cross-functional teams.
• Ability to manage multiple priorities in a dynamic and fast-paced environment.
• A proactive and collaborative mindset focused on delivering value to clients and stakeholders.

If you have what it takes to do well in this role, please write in with your CV and cover letter.

We regret that only shortlisted applicants will be notified.

You will be part of the finance team based in Singapore and report to Associate Finance Director. As a Senior Finance Analyst, you will contribute to the monthly reporting under US GAAP and local statutory reporting.

Job Responsibilities

• Work closely with KL Shared Service Centre for month end closing activities and prepare monthly reporting package
• Engage with KL Shared Service Centre to manage payment process, travel and expenses to ensure queries raised by internal customers and vendors are resolved in timely basis
• Support in liaising with statutory auditors, tax agents and other external parties. Prepare draft financial statements for smaller entities and support ad-hoc financial review with regional team
• Prepare quarterly GST filing
• Responsible for quarterly compliance reporting
• Monthly Balance sheet reconciliation preparation and analysis
• Support in SOX and internal process improvement project
• Other administrative activities

Job Requirements

• Diploma/Degree in Accounting with 2 - 3 years working experience.
• Advanced Excel skills, PeopleSoft experience would be an advantage
• Strong accounting and reporting knowledge
• Time management and deadline/outcome focused
• Customer driven, an excellent communicator and a team player
• Strong analytical skills and problem-solving skills and the ability to multi-tasking
• Wiling to work in dynamic environment.

JOB DESCRIPTION

Job Title

Business Analyst

Occupation

BUSINESS SYSTEM ANALYST

Job Description & Requirements

About the Client:

Our client is MNC company.

Responsibilities:

• Analyze, develop, enhance, debug, support, maintain, test applications.
• The primary work comprises of requirement analysis, mapping design, technical specification, programming, code review, job scheduling, perform unit test and SIT, support UAT, deploy to production, post implementation support, and technical documentation.
• Perform target account reconciliation against the Identity Management system.
• As a role maker Review and Create Business Policies and Roles in identity Management System.
• Understand and Validate the Application or Department level Role Matrix.
• Help the IDM team by completing the daily tasks assigned.
• Provide administrative support to IDM team.

Requirement:

• Knowledge on access control, preferably RBAC (Role Based Access Control).
• Strong knowledge of Oracle SQL and proficient in writing complex SQL queries.
• Practical knowledge of scripting languages, preferably Python / Java.
• Hands on experience with Reporting tools.
• Comprehensive knowledge in User Access Management and Application Access Matrix.
• Comprehensive knowledge in Identity Management implementations.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R24125310 (PARAMATASEEMA NAVEEN RAJANNA)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

“By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries

Responsibilities:

• Work with end users to identify pain points and propose automation solutions.
• Development of migration tools (Migration data creation using Access, etc.), any other new tools to adapt with new operation processes.
• Analyse gaps between current (As-Is) and future (To-Be) systems and business processes to determine necessary tool development or revisions.
• Modify existing systems and implement new functionalities.
• Report development progress and any issues to the user owned EUC/RPA/Tools PIC.
• Ensure alignment of developed solutions with business requirements by collaborating with stakeholders.
• Perform other related duties as assigned.

Requirements:

• Proficiency in MS Access, Excel macros, and RPA tools.
• Experience in system implementation and automation tool development, with an experience in banking (trade-related) projects.
• Strong analytical and problem-solving skills to bridge user needs with technical solutions.
• Effective communication and stakeholder engagement skills.
• Hands-on experience in using MS Access, Excel macros, and RPA tools like UIpath.
• Business knowledge in the Trade domain (preferred).
• Willingness to travel within the APAC region.
• Diploma or bachelor's degree in computer science, Information Technology, or a related field.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Hands-on experience in interacting with users to gather and refine requirements will be an advantage.
• Strong focus on creating user-friendly and efficient automation tools will be an advantage.

Title: Systems Analyst

Salary range: 14000 - 16000

• Project Description:

Client is one of the well-established banks in APAC. They are committed to building and maintaining world-class IT applications and infrastructure.
They are currently looking for a business analyst who can support and manage regulatory changes as well as implementation of new jurisdictions on Axiom.

• Responsibilities:

• Analyse regulatory reporting guidelines and reporting templates to understand what is expected by regulator
• Elicit business requirements from business users and capture it in BRD, FSD
• Perform data mapping analysis to understand the availability and quality of data.
• Manage project scope and requirements throughout the project lifecycle;
• Perform functional testing before start of UAT
• Provide UAT support, analyse and resolve issues identified during user testing
• Resolve functional and technical issues related to business applications.
• Provide input to technical design decisions and business application strategy.
• Establish and maintain communication with IT and Business Stakeholders, ensure regulatory reporting requirements are properly addressed on all levels of system and procedural changes

• Mandatory Skills Description:

• Overall 10+ years of experience out of which 4 years - in Axiom
• Exposure to APRA , MAS, COREP, FINREP, Basel, LCR, NSFR reports
• Prior experience with taxonomy
• Equipped with the technical expertise to help client address challenges in implementation (driven based on good understanding of regulatory, regulatory guidance, integrating new returns and products form internal systems to third party Reg service providers (abacus, adenza etc))
• Extensive experience working in Agile environment with ability to adapt quickly and work under pressure
• Ability to drive results keeping the long-term strategy as the focus.
• Ability to think strategically, see the big picture and quickly grasp complex dependencies
• Ability to focus on continuous improvement, cascading the values to the team
• Ability to clearly communicate complex technical ideas, regardless of the technical capacity of the audience
• Strong facilitation skills, presenting technical information to diverse non‐technical stakeholders and engaging with senior executives.
• Excellent communication skills with the ability to build and maintain positive relationships at every level of the organisation
• Ability to build, motivate and grow effective teams

Overview

AvePoint is seeking a Business Analyst with enterprise software solutions experience to join us in our Client Services division.

What will you be doing?

The Business Analyst analyzes business processes and applicable automated systems and develops As-Is and To-Be descriptions. This individual leads requirements gathering and analysis activities, prepares and delivers written and oral communications participate in testing activities and helps design methods and procedures for internal and external projects.

Your responsibilities will include:

• Elicit requirements for software development.
• The document, analysis, and evaluation requirements were gathered. Work out deliverables such as Functional requirements (Business Requirements Document), Use Cases, GUI, Screen, and Interface designs.
• Translate technical information into the business language to ensure understanding of the requirements by both technical and non-technical audiences.
• Proactively communicate and collaborate with external and internal stakeholders to analyze information needs and functional requirements.
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Support the project manager and other team members in planning deliverables, scope, schedule, and other aspects of the project.

OK, I’m interested… is this the job for me?

We look for people who value agility, passion, and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.

Other qualities you will need to be a fit for this role include:

• Background/experiences in relevant fields (Computer Science, Engineering, etc. preferred).
• Professional experience with analyzing and documenting complex business processes, software development requirements, and taxonomies.
• Professional experience with requirements gathering and analysis.
• Experience producing and analyzing As-Is and To-Be documentation.
• Strong analytical and project management skills, including a thorough understanding of how to interpret customer business needs and translate them into the application and operational requirements.
• Excellent communication skills and the ability to interact professionally with a diverse group, of executives, managers, and subject matter experts.
• Familiarity with MS Office Suite (Word, Excel, PowerPoint).
• Ability to successfully engage in multiple initiatives simultaneously.
• Understanding of Microsoft SharePoint/Dynamics CRM architecture, components, and configuration preferred.
• Understanding of Internet, Intranet, Extranet, and client/server architectures preferred.
• Experience supervising junior associates preferred.

About AvePoint

Check out our careers blog for content on our people, culture, and workplace!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Client is looking for Software Developers – Full Stack to design, develop and maintain high quality, world class software applications. This includes functional and technical design, coding, issues investigation and correction, application tesing and maintenance activities.

Role & Responsibilities

• Designs and implements systems using a variety of languages (e.g., Java, Javascript, HTML, CSS, etc.)
• Writes and executes complete testing plans, protocols, and documentation
• Identifies and debugs, and creates solutions for issues with code and integration into application architecture
• Analyses designs to determine coding, programming, and integration activities required based on general objectives and knowledge of overall architecture of product or solution
• Ensure delivery within tight timelines and meeting the team’s expectation
• Get involved in the entire lifecycle of the SDLC
• Understand the requirement and ensure quality deliverables
• Ensure quality and optimized coding with proper documentation
• Develop unit plan and perform unit testing and provide continuously improved product experience
• Provide in-depth engineering support (debugging, performance optimizations, etc.) during the rollout phase to customers

Senior Software Developer

• Collaborates and communicates with management, internal, and outsourced development partners regarding application design status, project progress, and issue resolution
• Perform peer code review
• Mentor and grow junior developers
• Proactive, positive thinking and strong desire to build better software
• Actively assist project team wherever required
• Participate in the technical design

Technical Skills Requirements:

• At least 2-5 years (5-8 years for senior) of experience in developing various applications for production
• Experienced in using clean code practices, and writing readable, maintainable code
• Good understanding of end-to-end application architecture
• Delivered at least one large-scale project to production
• Experienced in backend and/or frontend development
• Solid knowledge in Java technology (Java 8, Spring framework 4.0)
• Solid knowledge in Database technology (MYSQL/Postgres/Mongo database)
• Experience in designing, mock up, developing the UI of websites and/or web applications.
• Solid markup skills utilizing HTML5, CSS3, Bootstrap, Photoshop , Responsive Design.
• Experience in Restful API integration
• Willingness to provide application support on weekends & public holidays.
• Willingness to provide support on a rotational 24/7 basis.

Preferred Skills & Experience

• An interest in direct communication with customers, including non-technical audiences
• Software and services implementation experience within the Retail domain industry
• Retail domain knowledge: store operation, POS software functionality knowledge and integration knowledge with backend ERP systems
• Worked in high performance and cross-functional Agile software engineering teams that used practices like Kanban/Scrum/Lean/XP, Test Driven Development (TDD), Continuous Integration/ Continuous Delivery (CI/CD), etc.
• Experience with DevOps practices and Automation tools

Step into the role of Security Operations Analyst and contribute to maintaining a robust, secure digital environment through proactive monitoring and response.

As a Security Operations Analyst in the Cybersecurity and Tech Controls, SIEM Operations team, you play a role in safeguarding the firm's digital assets and infrastructure by monitoring, detecting, assessing, and responding to security incidents in real-time. You will apply your general knowledge of cybersecurity principles and practices to identify vulnerabilities, implement security measures, and proactively mitigate potential risks. You will generate influence within your team and contribute to the effectiveness of your team's cybersecurity efforts. Collaborating with cross-functional teams, you will contribute to the development of a coordinated approach to security and help educate employees on best practices, policies, and procedures for maintaining a secure digital environment.

Job responsibilities

• Conduct security research and stay up to date with industry trends, emerging threats, and best practices to enhance the organization's security posture

• Perform log analysis, threat hunting, incident response, and vulnerability impact activities to proactively identify and mitigate potential risks to the firm's digital assets

• Collect evidence from devices, systems, and data, extract relevant information and document initial findings, contributing to recommendations for further investigation or remediation

• Collaborate with cross-functional teams to implement coordinated security measures, policies, and procedures that align with the firm's objectives

Required qualifications, capabilities, and skills

• Bachelor's degree in Computer Science or equivalent

• Formal training or certification on software engineering concepts and at least 1 year of applied experience in cybersecurity operations, network security, or a related field

• Baseline knowledge of cybersecurity operations, security monitoring, incident response, or vulnerability assessment

• Emerging proficiency in scripting for automating tasks and enhancing efficiency

• Foundational understanding of network protocols, security architecture, design principles, and common vulnerability and exposures (CVE) to effectively safeguard digital assets

Preferred qualifications, capabilities, and skills

• Experience with crafting regular expressions (regex)

• Experience reviewing vulnerabilities and the effectiveness of the mitigatory measures

• Possess a basic understanding of cloud architecture and an understanding of how attackers leverage these platforms

• Knowledge of scripting languages like Python, PowerShell, and JavaScript and understanding how scripting languages are used in a cybersecurity context

• Possess the ability to manage fluctuating workloads and conflicting priorities

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=a8d900382723717a35b7dc509cd16017

Responsibilities:

• Conduct detailed business requirement gathering and use case analysis.
• Create comprehensive Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
• Map and optimize business processes, assessing feasibility and benefits of proposed solutions.
• Plan and promote user tasks for User Acceptance Testing (UAT).
• Monitor task progress, manage risks/issues, and provide resolution support.
• Develop UAT plans, schedules, test scenarios, environments, and data preparation.
• Plan migration schedules and manage related tasks (e.g., data mapping, data cleansing).
• Collaborate with IT and business teams for issue management and progress regularly.
• Plan and promote user tasks for EUC/RPA/Tools.
• Lead user-owned EUC/RPA/Tools as User Task PMO, plan and manage Pre-Study/Design/CD/UT/IT/ST/UAT both of existing and new development EUC/RPA/Tools.
• Oversee the development team, including resource management and issue solving.
• Monitor progress and report to relevant stakeholders.
• Develop plans for tasks such as training, business rehearsals, customer relations, BCP creation, and regulation/procedure revisions.
• Manage progress, address issues, and provide regular updates to PMO and Area PM.

Basic Requirements:

User Task (UAT):

• Experience in planning and executing UAT, including schedule creation, communication with stakeholders, and issue management.
• Hands-on experience with core banking system projects (including accounting systems).
• Business knowledge in Trade domain.
• Willingness to travel within the APAC region.
• A mindset open to challenges and risk-taking.

User Task (Migration):

• Experience in migration planning and implementation, including data management (e.g., transaction information, fee charge tables).
• Strong knowledge of Trade operations and willingness to travel within the APAC region.

User Task (EUC/RPA/Tools):

• Experience in RPA tools (e.g., UiPath), MS Access, and Excel macro development.
• Experience with CGI system implementation.
• Knowledge of Trade operations and willingness to travel within the APAC region.

User Task (User Support):

• Experience planning and managing user tasks such as training, business rehearsals, and regulatory revisions.
• Ability to support large-scale projects, especially in core banking or the banking industry.
• Strong knowledge of Trade operations and willingness to travel within the APAC region.
• Diploma or bachelor's degree in computer science, Information Technology, or a related field.
• Strong problem-solving and analytical skills.
• Excellent communication and teamwork skills.
• Ability to work independently and collaborate in a team environment.
• Strong organizational and time management skills.
• Certification in business analysis (e.g., CBAP, PMI-PBA) will be an advantage.

Enhance Generative AI Accuracy:
1) Build and curate a comprehensive knowledge base to serve as a foundation for the Generative AI model.
2) Evaluate and analyse AI-generated responses to identify areas of improvement and optimize accuracy.

Response Analysis and Evaluation:
1) Identify, analyse, and assess the quality of AI-generated responses, ensuring they align with company standards and customer expectations.
2) Collaborate with the AI Development team to implement necessary adjustments to improve response quality.

Safety Scenario Establishment:
1) Develop and implement safety scenarios to mitigate the risk of inappropriate or sensitive AI responses, maintaining ethical and responsible AI interactions.

Data Set Maintenance:
1) Deconflict and curate data sets across various platforms to ensure a diverse and clean input for the Generative AI model.
2) Regularly update and refine data sets to reflect evolving language trends and user preferences.


Knowledge Base Updates:
1) Perform daily updates to the knowledge base, integrating the latest product information, industry updates, and relevant content.
2) Ensure accuracy and relevance of information provided by collaborating with product owners and subject matter experts.

Demand Analysis:
1) Engage in call listening activities to identify emerging demand topics and customer preferences.
2) Provide insights and recommendations to the AI Project Manager for enhancing AI-generated responses in response to these demands.

Collaboration with Product Owners:
1) Establish effective communication channels with product owners to continuously enhance the knowledge base and refine AI responses.
2) Actively gather feedback and insights from product owners to improve the accuracy and relevance of AI interactions.

Product Knowledge & Call Handling Trained
1) To be trained in Banking Related product knowledge and undergo training to learn how a customer service officer handles a customer over a call.
2) Standby support to be activated on adhoc basis by Workforce Management team to service calls/emails or any other functions deemed to be necessary to maintain Customer Centre’s service levels.

These are the experience and skillsets that we are generally looking for:
1. Meticulous and show great attention to detail. (Important)
2. Possess an analytical mindset to identify key performance metrics and evaluate the success of Gen AI initiatives. (Important)
3. Basic understanding of prompt engineering, data pre-processing, and data ingestion techniques in the context of Generative AI systems. (Good to have but not essential)
4. Proficient in MS Office (Word, Excel, Project and PowerPoint)