ING Wholesale Banking in Singapore

We began operating in Singapore in 1987 where we host the regional Asia Pacific headquarters. With over 300 financial experts, we are the largest wholesale banking branch in Asia. ING stands out in the Asia Pacific region because we go a step further for our customers. We look at things from the client’s perspective which allows us to construct tailor-made solutions to fit the needs of every company we serve. This mentality underpins all our client relations and has produced various prestigious awards.

About the position:

We have a great opportunity to join the Corporate Sector Lending (“CSL”) team under Transaction Management which is part of ING’s Wholesale Bank (“WB”) Lending. CSL provides a spectrum of lending products to clients across Asia. Our clients include some of the largest names in diverse sectors, including manufacturing, construction, e-commerce, energy, fintechs, conglomerates and investment holding companies. This is a junior lending professional role within the front office. As a member of CSL, you will support and work closely with Relationship Managers and/or Deal Principals. The work will be fast-paced and multifaceted.

The vacancy involves regular contact with clients, prospects, other banks, technical and legal advisors and frequent cooperation with internal departments such as Credit Risk Management, Legal, and Deal Execution.

Responsibilities:

• The candidate will be involved in new lending transaction and reviews, working closely with the client relationship managers and/or Deal Principals and will take responsibility for many of the key lending execution processes, which include:Financial and credit analysis on existing and prospect clients;
  Preparing and efficiently processing credit approval packages;
  Building and preparing financial models with sensitivity analysis and validation of key assumptions;
  Reviewing due diligence including summarizing and performing analytics;
  Running internal models including risk ratings and loan pricing
  Interfacing with risk management on ratings and credit applications.
  Assisting in the review of legal documentation and validating key terms & conditions;
  Interfacing with loan operations, treasury and the lending center of excellence units to verify limit availability, and compliance with internal policies;
  Oversee and coordinate deal closing including final CPs and obtaining the final loan documents;
  Preparation of marketing materials for clients;
  Involvement in term sheet negotiations and supporting loan syndication efforts;
  Analysis of different transaction structures and providing recommendations;
  Preparing business comparable and analysis of debt structures, performance metrics and debt pricing;
  Attending client team meetings and attend calls with customers including for transaction-related due diligence;
  Staying current on organizational operating policies and procedures (i.e. Risk, Legal, etc.) to ensure appropriate protocols are implemented and followed, and facilitate accordingly;
  Enhancing internal processes, suggesting efficiency improvements.
  

Qualifications and Competencies

• Bachelor’s ’s degree in finance/economics/accounting/management (or similar).
• 0-2years of relevant experience
• Collaborative and inclusive team player with consistent high marks on Orange Code behaviour; embracing diversity and cross-cultural awareness and able to work effectively across functions;
• Prior knowledge and/or exposure to corporate lending would be a plus;
• Exposure in corporate loan origination and execution;
• Understanding of credit skills and understanding of debt capital markets;
• Committed and dedicated individual who will continuously improve the way the team works;
• Strong analytical skills and financial modelling skills;
• Your curiosity makes you want to understand things in detail;
• Flexible and with a global mindset;
• Authentic and confident presentation and communication skills;
• Ability to thrive in a fast-paced environment with multiple competing priorities;
• Self-motivated and willing to work in a deal oriented and deadline driven environment;
• Strong work ethic, positive attitude, and professional demeanor.

• Maintain, manage and modify all software systems, tools, and applications.
• Identify the areas of improvement to reduce time to delivery avoiding manual errors.
• Support version upgrade for the products and amend the scripts/process as and when required.
• Integrate with SMS/NaaS notification tool.
• Coordinate with developers to build and implement technology solutions.
• Excellent communication skills and problem-solving abilities are essential.
• Provide testing support to meet DITSCAP, DII COE, JTA-A, and DoD standards.
• Knowledge of databases, system security and troubleshooting recommended.
• Prepare required documentation to cover each SDLC stages (e.g. Functional spec, test cases etc).
• Enhance system to deliver Change workflow functionality
• Rollout the solution to all environments across different environments.

AVN-Digital is an expert in providing technology enabled business solutions and services. Since inception, AVN-Digital has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge coupled with industry experience and our unique methodologies enable us to successfully deliver and meet our customer’s expectations.

We are seeking a highly skilled LCS Support Analyst.

As a key member of our development team, you will play a crucial role in designing, implementing, and maintaining innovative web applications while ensuring their quality through effective testing practices. If you are passionate about creating robust and reliable software solutions and possess a solid foundation in both development and testing, we invite you to apply.

Job Type: One-year Renewable Contract

Job Description:

Job and Responsibilities: -

· Has experience or knowledge on Incident and Problem management.

· Health check and monitoring production system and job scheduling to ensure SLA is meet.

· Troubleshoot and solve production issues related to performance and reliability throughout the software stack.

· Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.

· Continuous improvement of the system, e.g. job automation, performance tuning.

· Should be able to identify and fix the bugs.

· At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.

· At least 2-5 years of working experience, preferably in Banking or Anti money laundering.

· At least 2-5 years of working experience in production support in banking applications running on Windows and Unix environments.

· Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL

· programs.

· Good knowledge in Linux/Unix/Windows scripting.

· Hands on experience on monitoring tools like Grafana has added advantage.

· Should be open to learn and adapt to new technologies.

· Knowledge on GIT Bitbucket and Jenkins has added advantage.

· Knowledge on Actimize/Hadoop has added advantage.

Shift Timings:

a. Morning shift 6am to 3pm

b. General shift 9am to 6pm.

c. Afternoon shift 2pm to 11pm

d. Night shift 10pm to 7am.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

• Provide support to create technology roadmap to meet program objectives, work closely with Head Office, regional business sponsors and IT stakeholders

• Provide support to set up IT workstream for Wholesale Banking, Private Wealth Banking products and services such as Loan, Deposits, Treasury, Securities Custody and Execution

• Support program feasibility study, pros & cons of solutioning options to meet the program timelines and seek consensus from stakeholders.

• Liaise on defining of business & system requirement plan such as scope definition, schedule, resource allocation, budgeting, implementation plan and quality assurance processes

• Review the application architecture and infrastructure designs

• Work with wider stakeholders to explore technical solutions to achieve business objectives and requirements.

• Provide support to drive the implementation of regional technology programs to meet strategic or tactical objectives, always looking for standardization opportunities. Develop understanding of various banking systems such as at Japan Head Office, regional and country local systems to provide solutions for specific project and lead such initiatives.

• Provide support to drive the implementation of regional technology programs to meet strategic or tactical objectives and focusing on standardization opportunities.

• Support the establishing and implementing of project management practices, templates, policies, tools to expand and mature the Program and Project Management capabilities of the IT APAC organization.

• Participate in key regional meetings and provide updates and align for programs and projects.

• Support program risk assessment to mitigate potential issues and track status and progress.

• Bachelor's degree in Computer Science or Information Technology

• Knowledge of banking domain such as Wholesale banking Private Wealth banking products and services such as Loan, Deposits, Treasury and Securities Custody & Execution platform

• Possess technology delivery capability, solution design with project governance framework

• Experience in program feasibility studies, pros & cons for solutioning options, cost-benefit analysis, building consensus amongst stakeholders

• Excellent communication, presentation and interpersonal skills

• Provide support to create technology roadmap to meet program objectives, work closely with Head Office, regional business sponsors and IT stakeholders

• Provide support to set up IT workstream for Wholesale Banking, Private Wealth Banking products and services such as Loan, Deposits, Treasury, Securities Custody and Execution

• Support program feasibility study, pros & cons of solutioning options to meet the program timelines and seek consensus from stakeholders.

• Liaise on defining of business & system requirement plan such as scope definition, schedule, resource allocation, budgeting, implementation plan and quality assurance processes

• Review the application architecture and infrastructure designs

• Work with wider stakeholders to explore technical solutions to achieve business objectives and requirements.

• Provide support to drive the implementation of regional technology programs to meet strategic or tactical objectives, always looking for standardization opportunities. Develop understanding of various banking systems such as at Japan Head Office, regional and country local systems to provide solutions for specific project and lead such initiatives.

• Provide support to drive the implementation of regional technology programs to meet strategic or tactical objectives and focusing on standardization opportunities.

• Support the establishing and implementing of project management practices, templates, policies, tools to expand and mature the Program and Project Management capabilities of the IT APAC organization.

• Participate in key regional meetings and provide updates and align for programs and projects.

• Support program risk assessment to mitigate potential issues and track status and progress.

• Bachelor's degree in Computer Science or Information Technology

• Knowledge of banking domain such as Wholesale banking Private Wealth banking products and services such as Loan, Deposits, Treasury and Securities Custody & Execution platform

• Possess technology delivery capability, solution design with project governance framework

• Experience in program feasibility studies, pros & cons for solutioning options, cost-benefit analysis, building consensus amongst stakeholders

• Excellent communication, presentation and interpersonal skills

AVN-Digital is an expert in providing technology enabled business solutions and services. Since inception, AVN-Digital has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge coupled with industry experience and our unique methodologies enable us to successfully deliver and meet our customer’s expectations.

We are seeking a highly skilled LCS Support Analyst.

As a key member of our development team, you will play a crucial role in designing, implementing, and maintaining innovative web applications while ensuring their quality through effective testing practices. If you are passionate about creating robust and reliable software solutions and possess a solid foundation in both development and testing, we invite you to apply.

Job Type: One-year Renewable Contract

Job Description:

Job and Responsibilities: -

· Has experience or knowledge on Incident and Problem management.

· Health check and monitoring production system and job scheduling to ensure SLA is meet.

· Troubleshoot and solve production issues related to performance and reliability throughout the software stack.

· Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.

· Continuous improvement of the system, e.g. job automation, performance tuning.

· Should be able to identify and fix the bugs.

· At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.

· At least 2-5 years of working experience, preferably in Banking or Anti money laundering.

· At least 2-5 years of working experience in production support in banking applications running on Windows and Unix environments.

· Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL

· programs.

· Good knowledge in Linux/Unix/Windows scripting.

· Hands on experience on monitoring tools like Grafana has added advantage.

· Should be open to learn and adapt to new technologies.

· Knowledge on GIT Bitbucket and Jenkins has added advantage.

· Knowledge on Actimize/Hadoop has added advantage.

Shift Timings:

a. Morning shift 6am to 3pm

b. General shift 9am to 6pm.

c. Afternoon shift 2pm to 11pm

d. Night shift 10pm to 7am.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

YMCA of Singapore

JOB SUMMARY

- As a Business Applications Analyst at YMCA of Singapore, you will play a crucial role in enhancing and maintaining our business application systems that support our core organisational functions such as Finance, Human Resources, and Customer Relationship Management (CRM). You will lead efforts in projects requirement gathering, conducting gap and impact analyses, and ensuring that our business processes and applications align effectively and run optimally with our operational needs.

RESPONSIBILITIES

- Lead and collaborate with business stakeholders on the requirement gathering, gap and impact analysis process, working closely with department heads to identify system needs and optimize workflows.

- Create detailed documentation for As-Is and To-Be, including business requirements documents (BRDs), functional requirements documents (FRDs), and use cases.

- Design and implement solutions that enhance functionality and user experience in our key systems such as financial accounting, HR management, Student Management and CRM platforms.

- Manage projects related to the development and deployment of new software applications and enhancements to existing applications.

- Collaborate with IT team members and external vendors to ensure timely delivery of technology solutions.

- Provide ongoing support to users, ensuring effective deployment and proficient use of business application systems.

- Stay updated with the latest trends and technologies in business applications relevant to the non-profit sector.

- Collaborate with external vendors and service providers, ensuring adherence to service level agreements and fostering productive partnerships.

- Develop test plans and test cases based on the requirements and functional specifications.

- Provide regular updates to stakeholders on project progress, changes, and issues.

JOB REQUIREMENTS

- Educational Background:

• Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or related disciplines.

- Professional Experience:

• Experience in business application project, particularly with systems related to Finance, HR, and CRM.
• Proficiency in business requirements gathering, gap and impact analysis and documentation.
• Demonstrated at least 1 year experience of leadership in project and ability to manage multiple projects simultaneously and under tight deadlines.
• Problem-Solving and Customer-Centric Approach: Strong problem-solving and critical-thinking abilities. Attention to detail and commitment to data accuracy. A comprehensive approach to systems thinking, recognizing the interconnections within enterprise business systems, and prioritizing the needs of customers and users
• Strong interpersonal and communication skills (Written and Verbal), capable of working collaboratively across various departments.

- Technical Skills (Good to have):

• Proficiency in Windows, SQL Server, SharePoint, and Internet technology.
• Experience with various application such as CRM software (e.g., Salesforce, Dynamics 365), financial management systems (e.g., Oracle, Business Central).
• Strong knowledge of database management and data integration tools.
• Familiarity with project management and techniques.
• Proficiency in data analysis and visualization tools (e.g., Excel, Power BI).
• Experience in Microsoft Power Automate
  

The role involves the execution of duties to the highest possible standards. Your primary responsibility will be to lead and perform all of the activities necessary to plan, procure, manage and administer all issues related to power & construction and industrial site work.

Your duties will involve working closely with project staff and contractors across multiple technical disciplines requiring the supervision of numerous simultaneous tasks to meet very specific and immovable milestones. You will be privy to confidential information by necessity.

You will treat all such information with the highest levels of confidentiality and will perform your role with integrity and honour at all times.

It is expected that the Manager’s role will require, but not be limited to the following key functions:

* Planning/Scheduling

* Implement a high-level effective project management framework and method statement, incorporating necessary review processes as required

* Revew the master programme and other reports to ensure timeline is met

* Secure resources, suppliers, product for the Client as required

* Monitor the design, construction, and dismantling programme and identify opportunities for improved delivery

* Risk Management

* Proactively identify potential problems, conflicts, design and delivery issues using risk management tools and skills to mitigate impact on the project

* Identify Health and Safety issues and to report as per procedure

* Site, Oversee the effective operation of the activities related to the P&C Contracts through conducting regular site visits and quality checks

* People, Manage and direct the P&C team to provide overall superintendence and ensure that the project team staff, contractors, etc., work well and provide a supportive environment for the achievement of the project

* Holding weekly staff meeting with P&C team, monitoring and reviewing staff working hours and writing performance reviews for P&C staff

* Contract Management • Negotiate and convert contracts as required by the project

* Oversee the award of contracts and ensure the client is adequately protected

* Scheduling, minuting and issuing various project meetings and ensure minutes are actioned in a timely manner

* Provide regular and accurate reporting on the project progress, costs and quality

* Review and oversee the management of all P&C contracts and ensure that there are no major gaps or issues in providing the required P&C deliverables

* Monitoring and reviewing all P&C work instructions and variations ensuring that all information is accurate, recorded and follows the designated project approval process

* Manage and document changes/variations following approval by Client • Ensure contractors and consultants are paid in accordance with contract schedules

* Review any procurement requirements and provide all necessary P&C technical support to the procurement process • Client Management

* Take the leading role in interfacing with the Client and contractors on all P&C matters at all project stages

* Actively seek and implement strategies to improve the client’s position in regard to return and value

* Identity and resolve disputes quickly and reasonably

* Develop and maintain excellent relationships with Client, authorities, consultants, contractors and adjoining property owners/stakeholders

* Reporting

* Monitoring, reviewing and implementing appropriate document control processes in line with quality control procedures

* Preparing monthly status report input on all P&C activities and including a detailed analysis of power consumption and utilization

And any other work-related tasks or duties deemed required and assigned by the line manager.

Job Requirements:

* Electrical & Electronics Engineering qualification with minimum 12 -15 years relevant experience

* Master Degree in Electrical, Electronics, Power system in the relevant field in the power & construction industry

* Minimum 10-12 years’ project management experience, including minimum of 8 years’ experience in Singapore.

* Contract administration experience

* Excellent overall knowledge of most P&C systems, Knowledge in innovative components introduce and handling.

* Knowledge in electrical power distribution, Smart DB’s, PLC / SCADA integration and smart components.

* Experience working in construction & industrial design firms

* Manage and coordinate the inputs of project stakeholders to ensure the successful delivery of the project

* Assess and resolve site planning and coordination issues

* Apply quality management principles and processes

* Possess a keen eye on detail to deliver the highest quality of standard

* Apply risk assessment and management principles and processes

* A capacity to communicate professionally and confidently with a diverse range of people at all levels

* Strong written communication skills, with a demonstrated ability to draft reports, minutes, correspondence, procedures, processes and forms

* Sound literacy in computer software, including the Microsoft Office range. Excellent knowledge of Word and Excel • Ability to read technical drawings

* Ability to work with limited supervision

* Flexibility and ability to work with different areas of the business Punctuality with attendance and with delivering tasks on time.

Salt is looking to hire an Ad operations Analyst for the Social media client for 5 months contract role (renewable). In this role you will support the needs of the Global Partnership sales team and publishers around the world through the email systems and by interacting in a cross-functional work environment.

Job Scope:

• Perform large scale data analysis to identify trends and efficiency opportunities
• Support implementation and optimization for Programmatic monetization and Platform solutions.
• Support sales users through our email customer service tools.
• Troubleshoot account issues where required and provide account administration support.
• Contribute to automation efforts and offer possible solutions to increase operational efficiencies.
• Perform other administrative and operational role-related tasks such as: creating reports, presentations, communicating with stakeholders

Qualification:

• Creative problem-solving, analytical skills, comfortable handling and interpreting data
• 3 years of work experience with Account Management, Ad Operations or Project Management (experience with AdX, AdSense, AdMob, and DFP a plus)
• Broad understanding of online advertising solutions (i.e. ad serving, monetization) and of key platforms and trends (i.e. desktop, mobile, video)
• Ability to work through large volumes of support requests from our internal Sales customers within specified time frames

If this role sounds like your ideal job move, please reach out to me, Jaya at [email protected] alternatively you may apply via the system!

Regret only shortlisted candidates will be notified.

CEI No: R1659595 / EA No: 07C3147

What you get to do in this role:

• Be the go-to expert for Global Talent data processes and enable your partners within various Global Talent teams such as Talent Acquisition, Total Rewards, Talent Activation & Growth, and HR Business Partners
• Manage master data in our core systems such as Workday, Jobvite, and Service Now platform
• Collaborates with cross functional business and IT teams to capture business requirements and translate them into processes and system solutions
• Documents implementation considerations, workflows, process maps, etc. as required.
• Develops UAT strategy and execution to cover testing, defect resolution and triaging
• Maintain standardized data definitions and globally streamlined data entry procedures
• Works with relevant teams to support day-to-day systems and interfaces to resolve issues related to existing solutions.
• Utilize strong understanding of business processes, services, and technology to identify opportunities for improvement, simplification, standardization, and automation.
• Participates in stakeholder communications, sends status reports by preparing materials, facilitating sessions and documenting outcomes.
• Develop and maintain simple to complex reports, utilizing Workday Report Writer, as well as other organizational tools and available technologies
• Lead the preparation and delivery of complex HR reports, ensuring alignment across deliverables, and adherence to overall global reporting strategy
• Create and maintain standardized real-time dashboards displaying key metrics and insights for HR and business leaders in a visually appealing manner

To be successful in this role you have:

• Minimum 1 year Workday and/or ServiceNow Experience (or Similar SaaS technology)
• Strong experience with maintaining HR data processes that are built to scale
• Highly data-driven, analytical mindset and great attention to detail
• Passion for data integrity
• What it takes to produce outcomes - technically astute, a solid communicator, intellectually curious, and a fast learner
• Strong experience with MS Excel

Business Excellence – Business Analyst Job Description

As part of the Business Excellence’s Centre of Excellence in Business Analysts, the candidate is responsible for executing projects with new capabilities and creating a differentiated customer experience. He/she is established to create shared Business Analyst services to support cross-functional initiative such as cost optimization, focusing on the analysis and design of automated workflow, business processes re-engineering within Operational division.

This position supports business users in Product Launches, Operations Division Initiatives, Core Functions Improvements, Regulatory Business & IT initiatives that are aligned to the company’s objectives. It also entails providing business support on system-related work activities to all stakeholders.

The person plays a role in the end-to-end process of user requirements solicitation & documentation, writing test plan & conduct user acceptance testing, creating a detailed business analysis, outlining problems, opportunities, and solutions for a business. He/she acts as a liaison and link between stakeholders and information technology system to ensure business requirements are translated and transformed to meet and satisfied customers’ needs.

Key responsibilities include:

• Prepare test scenarios and test plans, conduct User Acceptance Testing, update test results with proper documentation.
• Review Product specification, Functional specification, and work-related materials, analyse systems gaps and business processes
• Work with users to prepare & document business requirements, conduct walkthrough, review, and sign off on the user requirements
• Prepares user guides and conducts training to operational users on any new deployment
• Ensuring risk and compliance standards are followed for every changes

Qualifications

• Degree in Information Technology or Business Information Systems
• Preferably with 2 years of working experience in business analysis and User Acceptance Testing.
• Candidates with working experience in Insurance operations and processing has the advantage.

Other Competencies & Traits:

• Business Analysis skill in delivery business requirement process
• Proactive, resourceful, innovative/creative/critical thinkers and able to engage stakeholders from different business domains
• Strong business acumen and communication skills
• Good analytical thinking, decision making and problem-solving skills
• Self-managing, strong analytical and problem-solving skills, detail-oriented and capable of delivering a high quality of work.
• Excellent oral and written communication including listening skill and dispute resolution skills at the assignment level. Have good Interpersonal and consultative skills.

Key Responsibilities:

• Analyze project data to uncover trends and opportunities for improvement
• Develop and maintain accurate management reports to support strategic decision-making
• Present data-driven insights clearly and effectively to stakeholders across the organization
• Design and manage dashboards to monitor key performance indicators (KPIs)
• Lead initiatives focused on optimizing business processes through data analysis
• Support cross-functional teams in process improvement efforts
• Assist with project management, contract tracking, and planning

Requirements:

• Degree in Marine Engineering, Engineering, Data Science or equivalent
• Experience in data analytics and reporting
• Strong presentation skills, with the ability to communicate insights effectively to diverse audiences
• Proficiency in data analysis tools (Excel, SQL, Power BI, Tableau, etc.)
• Ability to create and deliver management reports
• Experience with process improvement and optimization
• Familiarity with project management and contract management
• Knowledge of planning methodologies (e.g., Gantt charts, critical path analysis)
• Strong interpersonal and collaboration skills

Our Addresses and Working Hours:

Seatrium (SG) Pte. Ltd.

(Tuas Boulevard Yard)
80 Tuas South Boulevard, Singapore 637051
(Islandwide transport provided)

Mon - Thu: 8:00am - 5:15pm

Fri: 8:00am - 4:30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium Limited and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

We're seeking a driven Security Analyst to work with a team to fortify and safeguard manufacturing environments by identifying vulnerabilities, strengthening security protocols, and fortifying our systems. You'll collaborate across teams to bolster our security posture while ensuring the integrity of sensitive data.

Responsibilities:

• Linux & AWS Security: Conduct audits and assessments specifically tailored for Linux and AWS environments, rectifying detected vulnerabilities to uphold stringent security standards.
• Collaborative Security Initiatives: Work closely with engineering teams dedicated to building, scaling, and managing manufacturing infrastructure, ensuring robust security in application services, data pipelines, and logging mechanisms.
• Monitoring and Investigation: Vigilantly monitor, analyze, and investigate security alerts within these environments, pinpointing root causes and implementing proactive measures.
• Comprehensive Audits: Conduct thorough security audits and assessments, both for cloud and manufacturing setups, enhancing the overall security posture.
• Operational Support: Provide operational assistance for security-related projects, aligning implementations with security objectives.

Requirements:

• Experience: 2+ years of hands-on experience in securing Linux or Windows/AD systems in large-scale production environments.
• Cloud Proficiency: Strong expertise in AWS cloud platforms, ideally with experience using tools like Terraform, Ansible, or Chef for configuration management.
• Tool Proficiency: Familiarity with security platforms and tools such as Wazuh, Osquery, Wireshark, Zeek, and Suricata.
• Network Security: In-depth understanding of TCP/IP fundamentals, network services, and adeptness in analyzing network and host security logs.
• Cryptography and Security Measures: Knowledge of applied cryptography principles, including PKI, SSL, and key management practices.
• Communication and Problem-Solving: Strong communication skills, adept problem-solving capabilities, and the ability to work independently.

Preferred Qualifications:

• Education: Bachelor's in Computer Science/IT/Cybersecurity or related field.
• Certifications: GIAC or related Cybersecurity Certifications are beneficial.

This is a renewable contract role.

Experience: 3-5 Years

Role: Production Support Analyst

Key Skills:

UNIX / SQL, AS/400 ( Basic Navigation) , Mainframe ( Not Mandatory)

Key Responsibilities:

· Investigate production issues, respond based on production defect severity SLAs.

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Follow up on defect and incident closure and meet incident closure KPI.

· Make sure system availability as per respective agreed SLA.

· Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.

· Provide support for annual Disaster Recovery (DR) exercise for supported applications.

· Provide support to System Engineers on server level patches / upgrade as and when applicable.

· Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor

· Knowledge with Market Data, and Genos monitoring setup and dashboard configuration

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

· Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.

· Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

Good to have understanding and experience of ITIL methodology [service operation

Key Requirements:

Education:

· At least 3-5 years’ relevant experience preferably in a Application Support.

Essential:

• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment.

Willingness to work across platforms – UNIX / SQL, AS/400 and Mainframe

Job Description

- Collect EDI requirements from Business & advise them during the requirement phase

- Provide expertise during the scoping phase, review and validate EDI Specifications

- Work with Stakeholders (Internal teams and vendors) and drive EDI partner onboarding & enhancements, closely monitor the progress

timely status update and on-boarding/enhancement progress to business team.

- Participate in testing phase and assist business during UAT.

- Take lead on critical incidents and coordinate the investigations.

- Monitor the performance of the system and lead, action plans when it needs to be improved.

To be successful in this role, you will need strong communication skills (both written & Oral), excellent ability to understand business requirements and translating it to IT solution. You should build an effective working relationship with various stakeholders such as EDI vendors business users as well as Customers.

Requirements

- A Degree in Computer Science, Information Systems, Information Technology or related discipline from a reputable education institute.

- With round 5-7 years of supporting time-critical EDI applications, preferably in the shipping & logistics domain.

Position Overview

The IT Data Analyst, APAC reporting to Head of IT, APAC will play a critical role in driving breakthrough results for Shark Ninja’s APAC operations by developing and operationalizing data-driven solutions. This role will focus on creating and maintaining business dashboards, market share reporting, investment analysis, NPD tracking, and setting the stage for a comprehensive APAC Data Warehouse and Reporting solution.

Here are some of the EXCITING things you will get to do:

Roles & Responsibilities

APAC Data Warehouse and Reporting Solution:

• Work closely with stakeholders to map out the current IT data landscape, understanding data sources, granularity, and update frequency.
• Support the Data Cloud & Architect Manager in the setup of a future state data warehouse and reporting solution.
• Rebuild and transition reports from existing platforms (Power BI, Tableau) to the finalized reporting tool.

Holistic Business Dashboard Development:

• Consolidate and define key business KPIs across financial, commercial, and operational metrics.
• Design workflows to streamline the dashboard creation process, integrating with current systems and preparing for future data warehouse implementation.
• Provide high-level analysis and actionable insights to drive APAC business performance.

Market Share Reporting & Analysis:

• Develop a standardized dashboard for market share reporting across local markets.
• Automate market share reports and collaborate with the sales and CI teams to provide insights on SharkNinja’s portfolio and key competitors.
• Operationalize monthly market share highlights for timely and impactful reporting.

Investment Analytics:

• Collaborate with cross-functional teams to design frameworks for assessing ROI for various investments
• Provide insights on investment effectiveness and assess data readiness across regions for further application.

NPD (New Product Development) Launch Readiness Tracking:

• Develop systems to efficiently track NPD readiness, highlighting the potential for market success.
• Operationalize post-launch tracking to assess progress toward key targets and enable timely course correction.

Required qualifications / experience:

• Min Masters in Data Science, Business Analytics, Information Technology, or a related field.
• Strong proficiency in data analysis tools (e.g., SQL, Power BI, Tableau, Excel) and experience in developing dashboards and reporting systems.
• Excellent problem-solving and analytical skills, with a focus on actionable insights.
• Experience collaborating with cross-functional teams (sales, marketing, finance).
• Familiarity with data warehousing principles and reporting tool integration.
• Strong communication skills, with the ability to present complex data insights to stakeholders at various levels.

PRIMARY DUTIES AND RESPONSIBILITIES

1. Customer Invoicing and Quotation Management: Prepare and process customer invoices, set up quotations, and ensure timely and accurate billing.
2. Customer Onboarding and Support: Coordinate new customer onboarding to ensure seamless integration and ongoing support.
3. Billing Process Oversight: Monitor and maintain the accuracy, efficiency, and compliance of billing processes, addressing discrepancies as needed.
4. Data Management and Reporting: Process, validate, and reconcile billing data to ensure accuracy and consistency, converting it into formats suitable for invoicing and reporting.
5. Collaboration with Cross-Functional Teams: Work closely with IT, finance, and other teams to align on data requirements and enhance operational workflows.
6. ETL/ELT and Automation Support: Assist in developing, maintaining, and optimizing ETL/ELT pipelines and automating data workflows to improve efficiency.
7. System Monitoring and Troubleshooting: Monitor systems performance, ensure stability, and troubleshoot issues related to data extraction, reporting, and integration.
8. Compliance and Process Improvement: Ensure compliance with company policies and regulatory standards, contributing to projects and initiatives to enhance processes and reporting.

JOB REQUIREMENTS

• Minimum Diploma in Finance/Accountancy/IT or equivalent
• At least 2 years of relevant working experience, preferably in a Logistics Company
• Well versed in Microsoft Excel, SQL, experience in Oracle System will be an advantage
• Independent and fast learner
• Good initiative and work attitude
• Experience with data visualization tools
• Attention to detail and a proactive attitude toward learning and development.
• Exposure to Oracle EBS or Other ERP software

We are looking for a talented and experienced Senior Business Analyst to join our growing team. In this role, you will play a key role in the design, development, and implementation of mission-critical Java applications. You will work closely with other developers, product managers, and designers to deliver high-quality and reliable software solutions that meet the needs of our business.

Roles & Responsibilities

User support

• Analyze complex user problems/issues and propose workarounds until they are fixed
• Formalize the reports of anomalies to be corrected by the development team
• Assist the business users to set up their screens and make optimal use of the functionalities
• Promote new features and participate in change management
• Write documentation for user

Business analysis

• Collect and analyze the business requirements on complex or spanning issues
• Formalize the functional specifications that will be sent to the development team
• Ensure that business requirements respect the consistency of the ETRM
• Propose an implementation schedule respecting the priorities set by the Team Leaders or the Manager
• Being the interlocutor of the development teams

Testing

• Design and execute functional testings, non-regression testings and “user acceptance testings” (UAT)
• Ensure compliance of the delivered software with the functional specifications and respect the expected level of quality
• Design test scenarios that will be executed by an automated testing tool

Technical Operation

• Ensure the smooth running of the application servers and services
• Provide troubleshooting during interruptions

Skills & Experience

Functional/Technical

• University educated to at least master’s level (BAC+4/5) ideally with a specialization in Financial Markets/Financial Institutions
• 10 years of experience as business analyst with ideally 2 to 4 years of experience in Commodity Trading/Murex application
• At least B1/B2 in French

Soft skills

• Able to work autonomously
• Good organizational skills
• Big picture perspective
• Resourceful and well organised
• Proactive, and have good ability to convince
• Good communication skills and service-oriented
• Capacity for analysis and synthesis

What We Offer

• Remuneration dependent on experience (SGD 8,000 to 10,000)
• Employee benefits and insurance

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

We’re currently looking for a high caliber professional to join our team as AVP - Vulnerability Assessment Analyst (Hybrid) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

The primary focus of this role is to coordinate vulnerability assessment engagements with our stake holders and liaise with our Internal and external partners. This role requires someone with strong technical, organizational, and management skills to maintain an active presence throughout the lifecycle of a vulnerability assessment engagement.

Responsibilities:

Core responsibilities and Traits include:

• Liaise between clients and the testing team, to coordinate engagements and ensure the collection of testing artifacts.
• Act as an application security subject matter expert to assist both businesses and ethical hack partners during vulnerability discussions.
• Demonstrate Technical, analytical thought process—the ability to identify cause and effect relationships as it applies to application security and Citi standards.
• Knowledge of OWASP top 10 and SANs top 25
• Effective time management skills in order manage multiple concurrent deadlines.
• Have strong technical writing andpresentation skills to articulate the vulnerability assessment process to senior stakeholders.
• Review internal processes and activities to identify potential opportunities for improvement and automation.
• Create various oversight activity reports to maintain high operational standards and establish further efficiencies.

Qualifications:

• Bachelor's Degree and/or relevant years of experience
• 3+ years of experience in Cyber Security and/or relevant Technology role.
• Problem-solve in a fast-paced environment, understand client requests, provide guidance to Citi businesses to ensure that the vulnerability assessment is conducted swiftly, and participate in technical discussions with stakeholders.

Plus:

· Familiarity or hands-on experience in application security testing

· Basic understanding of Web/ Mobile / API security and relevant testing tools

· Relevant Certifications is a plus not a requirement : GPEN, GWAPT, GMOB, GWEB

How You’ll Succeed

Be conscientious and consistent in identifying security vulnerabilities and working with the respective engineering teams and stakeholders to provide sound guidance and remediations. Be a team player, and a keen learner.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Job Summary:

As a Market Research Analyst at A2000 Solutions, you will contribute to data-driven marketing strategies while supporting the marketing team with content creation and design-related tasks. This role involves gathering market data, preparing actionable insights, and creating compelling visuals and marketing materials to enhance our brand presence and drive customer engagement. The ideal candidate combines analytical expertise with creative skills to support ERP, POS, and inventory management solutions marketing efforts.

Key Responsibilities:

Market Analysis:

• Conduct market research to identify trends, customer needs, and competitive activities in the business solutions industry.
• Analyse market data to provide actionable insights for the marketing team.

Customer Insights:

• Design and conduct surveys, focus groups, and questionnaires to gather customer feedback.
• Translate customer data into strategies to improve product positioning and marketing effectiveness.

Competitor Analysis:

• Research competitor strategies, pricing, and customer engagement tactics.
• Prepare detailed competitor analysis reports and recommend strategies for A2000's competitive advantage.

Content Preparation:

• Create and refine marketing materials such as brochures, social media posts, email campaigns, and infographics.
• Collaborate with the design team to develop visually appealing content that aligns with A2000’s branding.

Design Support:

• Assist in designing promotional materials, including posters, banners, and digital ads.
• Ensure all designs are consistent with A2000’s corporate identity and marketing goals.

Campaign Optimization:

• Support marketing campaigns by providing data-driven insights to improve targeting and engagement.
• Evaluate and report campaign performance metrics, suggesting areas for improvement.

Trend Monitoring:

• Stay updated with industry trends, market demands, and technological advancements affecting the ERP and business solutions landscape.
• Recommend innovations to align marketing strategies with current trends.

Collaborative Efforts:

• Work closely with sales, product development, and marketing teams to ensure cohesive messaging and strategy.
• Contribute to the preparation of reports, case studies, and presentations for internal and external use.

Content and Presentation:

• Prepare professional, data-backed reports and presentations for stakeholder engagement.
• Assist in drafting scripts, storyboards, and layouts for marketing videos or webinars.

Process Improvement:

• Identify inefficiencies in marketing processes and suggest improvements.
• Propose new tools and technologies to streamline research, content creation, and campaign execution.

Ad-Hoc Tasks:

• Perform any additional duties as and when assigned by the reporting head to support the marketing department’s goals.

Key Requirements:

Education: Bachelor’s degree in Marketing, Business Administration, Communications, Design, or a related field.

Experience: 1-2 years of experience in market research, content creation, or a similar role. Fresh graduates with relevant internships are encouraged to apply.

Skills:

• Proficiency in data analysis tools (e.g., Excel, Power BI) and design software (e.g., Adobe Photoshop, Canva).
• Strong communication and content writing skills.
• Knowledge of digital marketing metrics and platforms (e.g., Google Analytics, SEO tools).
• Creative mindset with an eye for design and branding consistency.
• Excellent organizational and project management skills.

What We Offer:

• An opportunity to shape marketing strategies for leading ERP and business solutions.
• A collaborative and innovative work environment.
• Training and development in market research, design, and digital marketing tools.
• Competitive salary and performance-based incentives.

About A2000 Solutions:

A2000 Solutions is a leading provider of ERP, POS, and inventory management solutions. Our innovative tools are designed to help businesses thrive by improving efficiency and scalability. Join us in creating impactful marketing strategies that drive growth and customer satisfaction.

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

We’re looking for a APAC Portfolio Optimization Analyst to join our ever evolving APAC Operations team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

As a Payment Optimization Senior Analyst, you will enhance and optimize payments approval rates through data-driven strategies and analysis. You will work with our commercial teams across Asia to understand the payment performance of our customers, whilst collaborating with a global team of experts across other regions, our Product & Engineering functions, and global subject matter experts to drive improved commercial returns for our merchants and Worldpay.

What you’ll own

As a Payment Optimization Senior Analyst, you will enhance and optimize payments approval rates through data-driven strategies and analysis.

You will use predictive modeling, statistics, trend analysis and other data analysis techniques to construct models and analyses that explain or predict customer payment performance changes and solve a variety of business problems related to payment performance.

• Uses predictive modeling, statistics, trend analysis and other data analysis techniques to collect, explore and identify right data to be analyzed from internal and external sources
• Assists relationship managers and customer success managers with finding patterns and relationships in data.
• Builds predictive models using data, tests the model on results outside of the sample size and verifies model in real world.
• Enhance and optimize e-commerce payments approval rates through data-driven strategies and analysis.
• Utilize advanced data analytics techniques to proactively identify trends, anomalies, and opportunities for improvement
• Collaborates closely with cross-functional teams including product, engineering, and finance to implement solutions
• Set up dashboards and other visualization solution to enable automated and manual monitoring of payment approval metrics and develop actionable insights to drive performance improvements.
• Stay updated with industry trends and best practices in payments processing and fraud prevention
• Implement risk mitigation strategies while maintaining a seamless customer experience.
• Proactively and effectively interacts with other internal groups throughout Worldpay.
• Shares knowledge with other members of analytics, optimization and commercial teams
• Evaluates and improves internal tools and processes.
• Projects may include testing strategy development for marketing initiatives, supporting product lifecycle decisions, evaluating product utilization, supporting fraud detection, etc.
• Other related duties assigned as needed.

Where you’ll own it

You’ll own it in our APAC hub. With hubs in the heart of city centers and tech capitals, things move fast in APAC. We pride ourselves on being an agile and dynamic collective, collaborating with different teams and offices across the globe.

What you bring

• Bachelor’s degree in computer science or alternative STEM subject, or the equivalent combination of education, training, and work experience.
• Possesses strong understanding of internal business segment (stakeholders) and may require presentation skills.
• Typically requires experience in relational database structures, research methods, sampling techniques and system testing.
• Proficient in working with large-scale business data sets, fluent in scripting and rapid prototyping skills including expertise in one of SAS, WEKA, SPSS, as well as one of C/C++/SQL, Perl or Java.

Worldpay perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

● A competitive salary and benefits.

● Time to support charities and give back to your community.

● Parental leave policy.

● Global recognition platform.

● Virgin Pulse access.

● Global employee assistance program.

What makes a Worldpayer

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

• Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.
• Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
• Determined. Inclusive. Open.Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can’t wait to hear from you.

To find out more about working with us, find us on LinkedIn.

#LI-CW2

About the Client

Our client is one of the reputed MNC firms in Singapore

Responsibilities

Functional specification
a. Responsible to analyse and define detailed functional specifications based on the functional and non-functional requirements document.
b. Collaborate with Functional Business Analyst to clarify functional and non-functional requirements.
c. Define and ensure traceability from functional specifications to business requirements.

Technical Design
a. Responsible to create technical design.
b. Ensure technical design adheres to architectural roadmap, Development practices, and security requirements.
c. In case of vendor implementation: Ensure vendor resources create technical design document.
d. Collaborate with developers and infrastructure teams to clarify functional specification and technical design during build, test and deployment phase.
e. Collaborate with Production Support to establish IT operations procedures and document as part of Tech Design.
f. Coordinate execution of threat modeling process with assistance of Security Architect to ensure implementation of safeguards is comprehensive in accordance with threats.

Testing & Scope Management
a. Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request).
b. Provide input to impact assessment and estimation for Project Change Request.
c. Work with Test Manager to review test plan and functional test scope.

Key Requirements

Must have :-
• Commitment.
• Minimum 6 years of working experience in application testing, development and delivery.
• Ability to work in a fast-paced, team-oriented environment.

• A strong & assertive communicator in speaking & writing. Analytical mindset and good problem solving skills.
• Delivery experience on medium to large scale projects.
• Ability to understand and articulate process flows and functions.
• Strong communication and coordination skills across internal and external stakeholders and vendors.

Good to have :-

• Experience in working in vendor environment.
• 1 - 2 years working experience with AML will be nice to have.

Essential Technical Skill :-

• Experience with Oracle PL/SQL, Oracle SQL.
• Batch Scripting, Control M, DevOps.
• Prior experience with AML Applications: NetReveal, Detica, Mantas etc.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted

PERSOLKELLY Singapore Pte Ltd
EA License No. 01C4394
EA Registration No. R1547247 (Jyothi Chandrakanth Kamath)

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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries.

All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

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Job Decription:

• Define and ensure traceability from functional specifications to business requirements.
• Perform impact analysis on Project scope and document proposed solution and estimated required effort.
• Ownership of the creation of functional design specifications and technical design document.
• Collaborate with developers and infrastructure teams to clarify functional specification and technical design during build, test and deployment phase.
• Review and contribute to test planning and design for SIT and UAT.
• Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request).
• Provide input to impact assessment and estimation for Project Change Request.

Requirements:

• AML/Compliance Tech system enhancements delivery experience in the banking industry.
• Hands on experience in design and configurations/development work for the NetReveal AML application.
• Experience in leading, with good results, design gathering and design workshops with users as part of project delivery or defects fix it work.
• Strong Oracle SQL, PL/SQL and Unix skills.
• Good application design operational impact awareness.
• Netreveal / Actimize / Fircosoft AML application.
• DevOps change process familiarity (Bitbuket, Jenkins), Control-M, Aldon.

Responsibilities:

• Analyze, design, and implement IT systems to meet business needs.
• Provide advanced technical support and troubleshoot complex IT issues.
• Collaborate with stakeholders to gather requirements and develop technical specifications.
• Ensure the security, integrity, and availability of IT systems and data.
• Monitor system performance and implement improvements as needed.
• Manage and support IT projects, including planning, execution, and post-implementation review.
• Develop and maintain documentation, including system architecture, processes, and procedures.
• Mentor and provide guidance to junior IT staff.
• Stay current with emerging technologies and industry trends to recommend and implement innovative solutions.
• Coordinate with vendors and service providers to ensure seamless integration and support of IT services.

Requirements:

• Diploma in Information Technology, Computer Science, or a related field.
• Minimum 3 years of experience in IT analysis, support, and project management.
• Strong knowledge of IT infrastructure, including servers, networks, and databases.
• Proficiency in various operating systems, such as Windows, Linux.
• Experience with cloud computing platforms (e.g., AWS, Azure) is preferable.
• Familiarity with cybersecurity principles and best practices.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., ITIL, CompTIA, Microsoft, Cisco) are a plus.

Zenith Infotech (S) is a Tech Recruitment firm with 27 years of experience in Singapore, supporrting clients in terms of ICT Consultant placments.

Currently we are looking out for a Data Analyst with 3 years of experience, best working in Contact Center enviornment before or presently.

Responsibilities :

• Extract and clean the data from various data sources to generate daily, weekly and monthly reports.

• Writing SQL queries to retrieve information quickly.

• Fulfil ad-hoc data request from client and management.

• Work / Collaborate with Developer(s) to automate reports

• Liaise with client on data related queries

• Analyze contact center performance metrics, including call volume, response times, and customer satisfaction scores.

• Develop and maintain dashboards and reports to monitor key performance indicators (KPIs).

• Identify trends and patterns in data to inform operational improvements and strategy.

• Collaborate with management and other departments to develop actionable insights and recommendations.

• Support the implementation of process improvements based on data findings.

• Ensure data integrity and accuracy.

• Assist in forecasting demand and capacity planning based on historical data trends.

• Stay updated on industry best practices and emerging technologies in data analysis.

• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment.

Qualifications and Skills:

• Minimum Bachelors in Business, Computer Science, Mathematics, Data Analytics, or a related field.

• At least 1 to 3 years of experience building reports using Excel, SQL AWS Quick sight or any other business intelligence and data analytics tools.

• Proficiency in data analysis tools (e.g., Excel, SQL, Python) and data visualization software (e.g., Tableau, Power BI).

• Proven experience in data analysis, preferably in a contact center environment.

• Strong communication and presentation skills

• Proactive and able to work independently with minimum supervision.

• Excellent time management with strong critical thinking and ability to handle pressure.

• Detail-oriented with a strong focus on accuracy and data integrity.

• Familiarity with statistical analysis and modeling.