The Fund Accounting Senior Analyst (AVP) is an intermediate level position responsible for participating in a variety of fund valuation activities in coordination with the Operations - Transaction Services team. The overall objective of this role is to oversight the daily and periodic Net Asset Valuations (NAVs) for funds and the distribution of associated unit prices. Key Roles and Responsibilities Oversight NAV deliverable from offshore locations. Tracking offshore location KPI and responsible in governance control. Responsible for serving as primary contact person for clients and internal staff for advice, enquiries, complaints and any other service issues. Deliver excellent service against agreed service standards and in line with client satisfaction criteria. As an internal voice of client, work together with AMs, Operations, Technology, and other key internal stakeholders to solve client issues timely with no/minimal escalation and identify opportunities to improve overall service for the clients. Foster long lasting relationships and rapport with premier clients at the transactional / operational level. Works with the AM team to manage existing/strategic clients to maximize client satisfaction and long term contribution to the bottom line Champion client Incident management by ensuring timely rectification and escalation where required. Ensure root cause analysis is completed and preventative measures are implemented effectively. Service level reviews conducted in a planned manner with appropriate engagement from internal stakeholders (i.e. key AM and/or SSO participation if needed) Identify opportunities for service improvement based on useful metrics and demonstrate results. Qualifications and Skills Minimum of 8 years client service experience and 3 years managing a team. Proficient product / process knowledge within securities services. Experience in accounting, finance, or business-related area. Exceptional skill, ability, experience and confidence to navigate the Bank and business partners to ensure escalated issues are mitigated / resolved with min onward escalation. Ability to write reports, business correspondence and procedure manuals. Good Influencing and negotiating skills at senior levels. Strong communications (both written and spoken) skills. Detailed orientated, team player, takes end to end ownership, drive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients. Ability to establish and maintain effective working relationships with peers and business partners. Comfortable with direct client and business partners interaction, with proven client interaction abilities Must be client focused. Excellent interpersonal skills and positive attitude Able to work against competing priorities from various clients and manage sound delivery. Ability to deliver consistent results under pressure. Core understanding of client requirements and how to deliver on banking solutions. Acts in a way that improves the client experience and creates better service. Works collaboratively with contacts through pragmatic approach to solutioning and problem solving where required. Takes responsibility for providing support, advice and service. Possess skill, ability, experience and confidence to navigate the Bank and business partners to ensure servicing client requests are completed on time. Excellent analytical, problem solving, and time management skills. Ability to present ideas and information effectively in group settings. Exceptional analytical, problem solving, and time management skills. Education: Bachelor's degree/University degree or equivalent experience ------------------------------------------------- Job Family Group: Operations - Transaction Services ------------------------------------------------- Job Family: Fund Accounting ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting

Who we are looking for This is a mid level management role within the Hedge Funds Fund Services Business Unit of the State Street Alternative Investment Solutions Group. The position interacts with all levels of professionals both internally and externally and with senior level executives of State Street.  Therefore, exceptional interpersonal and communication skills are required.  Candidates must demonstrate strong initiative, be able to perform well under pressure and be capable of managing multiple and diverse assignments.  The position is responsible for managing departments experiencing significant growth.   Why this role is important to us The team you will be joining is a part of International Fund Services (IFS), acquired by State Street in July 2002. IFS, also known as Alternative Investment Solutions is a recognized industry-leading provider of fund accounting, fund administration and risk services to hedge funds and private equity funds. These services are fully integrated to provide complete end-to-end solutions that span the front-, middle- and back-office requirements of institutional investors. Join us if making your mark in the alternative investment industry from day one is a challenge you are up for.   What you will be responsible for As a Fund Accounting Client Service Manager (Hedge Funds), you will Provide overall direction to team of staff to assure synchronized teamwork that accomplishes yearly and quarterly financial and operations goals and objectives. Responsible for development and execution of overall business plans both internally and in partnership with clients. Manage relationships with clients at appropriate levels to ensure continued confidence in State Street. Manage relationships with key client contacts ensuring expectations are met and client satisfaction with the level of service received. Ensure process and procedures are adequate to meet quality standards and are consistently applied and regularly reviewed within department. Responsible for the direction and training of subordinate managers and staff.  Address employee concerns and sensitivities. Review and approve NAV files in accordance with established policies and procedures. Provide support for and effectively communicate broad overall company initiatives and goals to staff within span of control. Responsible for developing department budget and staffing projections. Completes staffing proposals for newly awarded business. Monitors and approves department expenses. Assess operational effectiveness and make suggestions to streamline functions. Develop ideas for new products and services to expand business opportunities and better meet client needs.  Participates in new business process including review of proposals, prospect presentations, staffing allocations, etc. Represent the organization internally and externally as a senior level executive of State Street. Meet all requirements for the performance planning process including goal setting, regular and immediate feedback and submission of formalized performance appraisals. Allocates and coordinates resources including staff allocation, space and procurement of necessary equipment. Spearhead special projects and serve on committees and task force assignments. Provide leadership in areas outside of the division   What we value These skills will help you succeed in this role Detail-oriented mindset, ability to spot and distinguish minute differences in documents A sense of accountability, a customer-service mindset, as well as a talent at problem-solving in a fast-paced, deadline driven and ever-evolving business environment Strong organization and prioritization skills in an environment where outstanding tasks are continuously being updated. An aptitude for influencing and effectively communicating ideas to team members, senior management, and clients Ability to work independently, to coach, mentor, and lead initiative A polished, professional outlook and manner   Education & Preferred Qualifications Candidate must have a university degree (business, mathematics, finance or economics preferred, accounting concentration a plus) and at least 7 years of accounting experience, including 2 to 3 years of supervisory and financial reporting experience is required. Experience in the Hedge Funds and Fund of Funds is required. Strong computer skills are required, especially Microsoft Office, particularly MS Excel. eFCSoSe