The Fund Accounting Senior Analyst (AVP) is an intermediate level position responsible for participating in a variety of fund valuation activities in coordination with the Operations - Transaction Services team. The overall objective of this role is to oversight the daily and periodic Net Asset Valuations (NAVs) for funds and the distribution of associated unit prices. Key Roles and Responsibilities Oversight NAV deliverable from offshore locations. Tracking offshore location KPI and responsible in governance control. Responsible for serving as primary contact person for clients and internal staff for advice, enquiries, complaints and any other service issues. Deliver excellent service against agreed service standards and in line with client satisfaction criteria. As an internal voice of client, work together with AMs, Operations, Technology, and other key internal stakeholders to solve client issues timely with no/minimal escalation and identify opportunities to improve overall service for the clients. Foster long lasting relationships and rapport with premier clients at the transactional / operational level. Works with the AM team to manage existing/strategic clients to maximize client satisfaction and long term contribution to the bottom line Champion client Incident management by ensuring timely rectification and escalation where required. Ensure root cause analysis is completed and preventative measures are implemented effectively. Service level reviews conducted in a planned manner with appropriate engagement from internal stakeholders (i.e. key AM and/or SSO participation if needed) Identify opportunities for service improvement based on useful metrics and demonstrate results. Qualifications and Skills Minimum of 8 years client service experience and 3 years managing a team. Proficient product / process knowledge within securities services. Experience in accounting, finance, or business-related area. Exceptional skill, ability, experience and confidence to navigate the Bank and business partners to ensure escalated issues are mitigated / resolved with min onward escalation. Ability to write reports, business correspondence and procedure manuals. Good Influencing and negotiating skills at senior levels. Strong communications (both written and spoken) skills. Detailed orientated, team player, takes end to end ownership, drive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients. Ability to establish and maintain effective working relationships with peers and business partners. Comfortable with direct client and business partners interaction, with proven client interaction abilities Must be client focused. Excellent interpersonal skills and positive attitude Able to work against competing priorities from various clients and manage sound delivery. Ability to deliver consistent results under pressure. Core understanding of client requirements and how to deliver on banking solutions. Acts in a way that improves the client experience and creates better service. Works collaboratively with contacts through pragmatic approach to solutioning and problem solving where required. Takes responsibility for providing support, advice and service. Possess skill, ability, experience and confidence to navigate the Bank and business partners to ensure servicing client requests are completed on time. Excellent analytical, problem solving, and time management skills. Ability to present ideas and information effectively in group settings. Exceptional analytical, problem solving, and time management skills. Education: Bachelor's degree/University degree or equivalent experience ------------------------------------------------- Job Family Group: Operations - Transaction Services ------------------------------------------------- Job Family: Fund Accounting ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting