Our client is a leading online education company headquartered in China, with over 600k active users. They are setting up a new branch in Singapore and are seeking a competent local HR Manager to support the company’s establishment and growth.

Job Responsibilities

• Recruit teachers and other relevant staff.
• Oversee HR functions, including employee management, payroll, and benefits.
• Assist in the initial company setup, process establishment, operations, and handle administrative and daily tasks.

Job Requirements

• Bachelor’s degree in Business, Human Resource Management, or a related field.
• Familiarity with Singapore’s recruitment processes and labor laws, with relevant HR experience.
• Strong communication and organizational skills, capable of managing multiple tasks.
• Flexible, adaptable, and open to handling diverse responsibilities.
• Passion for working in a startup environment and supporting company growth

Working Hours
Monday to Friday, 9am - 6pm.

EA License 16C8280

EA Personnel Reg No R1769516 Grace

Construction Manager (Railway Trackwork)

The ideal candidate for this position will possess minimum of 8 years of experience in railway engineering and construction projects. The candidate MUST have experience in railway renewal projects.

Responsibilities :

• To organize and control site meetings with the sub-contractors & suppliers.
• Coordinate the access with SMRT for railway construction works.
• In charge of all the planning, and execution of the railway system replacement works.
• Review and approve all the submitted survey reports.
• In charge of all Handback Engineers
• Review and check the sufficiency of information for construction.
• To liaise with the client and consultant regarding discrepancy of drawings and specifications.
• To issue Request for Information (RFI) to the client and operator for project and construction information.
• To identify and propose effective construction methods to enhance productivity and quality of the works at reduced costs.
• To control material wastages.
• To plan and organize daily site activities.
• To monitor and review project scope and inform the quantity surveyor for any possible variation orders.
• To collect and control engineering information and data from the client and in-house technical staff.
• To monitor and ensure that the NCR items are promptly responded with remedial proposals for the Engineer acceptance before implementation, conduct joint inspection after the rectification is done and finally close-out of the NCR

Requirements :

• Minimum 8 years of engineering experience with a recognized degree in either Civil/Mechanical/Railway Engineering of which, at least 5 years of experience in managing construction team for railway projects of similar scale.
• Must have experience in railway renewal projects working during engineering hours.
• Proven technical, engineering and managerial experience and be conversant with all relevant rules, regulations, codes of practice and industry standards
• Working knowledge and understanding of competence requirements for technical engineering railway safety critical works

-Have strong knowledge of local code of practice

-Have ability to lead project team to achieve smooth

completion of projects

-Planning and managing project schedules and completion

-Ensure and manage site compliance with contracts etc

-Attendance to meetings with clients, consultants, relevant authorities

To meet its regional expansion plan, an established F&B Group is looking for suitable candidates to fill the following position:-

AREA MANAGER (F&B)

Location: Central

Responsibilities:-

• Oversee and ensure the smooth operation of F&B outlets.

• Lead and motivate staff to achieve operational goals, sales targets and profitability.

• Maintain high levels of Quality, Service and Cleanliness of the outlets.

• Meet and maintain hygiene, sanitary and work safety standards at all times.

• Responsible for recruitment, training and retention of staff.

• Plan staff schedules to achieve optimal operational standards within budgetary limit.

• Handle customers’ complaints professionally and satisfactorily.

Requirements:-

• Min GCE 'O' level / Higher NITEC / Diploma with at least 5 years of F&B experience as a Senior Restaurant Manager managing 2 or more outlets OR 3 years relevant experience as an Area Manager preferably from QSR industry.

• Highly motivated, customer-centric and good team player.

• Has an eye for details and possesses good project/programme management skills.

• Possesses strong interpersonal, communication and leadership skills.

• 6 days week – including shift work, weekends and public holidays.

Interested candidates are requested to send in their CVs preferably including the following:-

1. Date of Availability

2. Reason(s) for Leaving

(We regret that only shortlisted candidates will be notified)

Job Responsibilities

• Supervise daily operations to ensure smooth and efficient functioning of the restaurant.
• Ensure exceptional dining experiences by maintaining high standards of service and addressing guest feedback.
• Recruit, train, schedule, and manage FOH and BOH staff, fostering teamwork and professional growth.
• Collaborate with chefs and sommeliers to optimize the menu, pairings, and special offerings.
• Oversee inventory levels, monitor stock, and coordinate with suppliers for high-quality ingredients and supplies.
• Ensure adherence to health, safety, and food hygiene regulations, as well as licensing requirements.
• Monitor budgets, control costs, and drive profitability by analyzing financial reports and managing expenses.
• Organize and oversee private dining events, promotions, and seasonal menus to enhance customer engagement.

Job Requirements

• Bachelor’s degree in hospitality management, business administration, or a related field is preferred.
• Proven experience as a restaurant manager or in a supervisory role in a fine-dining establishment.
• Strong understanding of Korean cuisine, culture, and fine-dining service standards.
• Excellent leadership, communication, and problem-solving skills, with a customer-first mindset.
• Ability to work in a fast-paced environment, including evenings, weekends, and holidays.
• Proficiency in restaurant management software, POS systems, and financial reporting tools.

Job Responsibilities

• Supervise daily operations to ensure smooth and efficient functioning of the restaurant.
• Ensure exceptional dining experiences by maintaining high standards of service and addressing guest feedback.
• Recruit, train, schedule, and manage FOH and BOH staff, fostering teamwork and professional growth.
• Collaborate with chefs and sommeliers to optimize the menu, pairings, and special offerings.
• Oversee inventory levels, monitor stock, and coordinate with suppliers for high-quality ingredients and supplies.
• Ensure adherence to health, safety, and food hygiene regulations, as well as licensing requirements.
• Monitor budgets, control costs, and drive profitability by analyzing financial reports and managing expenses.
• Organize and oversee private dining events, promotions, and seasonal menus to enhance customer engagement.

Job Requirements

• Bachelor’s degree in hospitality management, business administration, or a related field is preferred.
• Proven experience as a restaurant manager or in a supervisory role in a fine-dining establishment.
• Strong understanding of Korean cuisine, culture, and fine-dining service standards.
• Excellent leadership, communication, and problem-solving skills, with a customer-first mindset.
• Ability to work in a fast-paced environment, including evenings, weekends, and holidays.
• Proficiency in restaurant management software, POS systems, and financial reporting tools.

Job Description:-

• Take customer orders with patience, friendly and accurate
• Collect payment from customers and perform cashiering duties
• Attend to customers' queries at the cashier counter
• Implement current promotional events during the checkout process
• Provide quality customer service experience
• Basic housekeeping duties
• Manpower planning (such as weekly scheduling according to operation needs)
• Inventory management (such as monthly stock take and reducing wastage)

Job Requirement

• Preferably 3-5 years experience in F&B

Responsibilities

· Coordinate daily Front of the House and Back of the House restaurant operations

· Deliver superior service and maximize customer satisfaction

· Respond efficiently and accurately to customer complaints

· Regularly review product quality and research new vendors

· Organize and supervise shifts

· Appraise staff performance and provide feedback to improve productivity

· Estimate future needs for goods, kitchen utensils and cleaning products

· Ensure compliance with sanitation and safety regulations

· Manage restaurant’s good image and suggest ways to improve it

· Control operational costs and identify measures to cut waste

· Create detailed reports on weekly, monthly and annual revenues and expenses

· Promote the brand in the local community through word-of-mouth and restaurant events

· Recommend ways to reach a broader audience (e.g. discounts and social media ads)

· Train new and current employees on proper customer service practices

· Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

· Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role

· Proven customer service experience as a manager

· Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

· Familiarity with restaurant management software

· Strong leadership, motivational and people skills

· Acute financial management skills

· any diploma in Business Administration; hospitality management or culinary schooling is a plus

• Execute the project to specifications, budget and time scale.
• Good knowledge and experience of condominium and deep basement construction.
• Establish and/or approve project objectives in conjunction with the Director.
• Co-ordinate with other departments on issues relating to the project.
• Liaise and co-ordinate with the Client / Engineer and their representatives on issues affecting the project.
• Identify training needs of project staff and arrange to provide appropriate training including training at site.
• Review material quotations and subcontract quotations.
• Approve material requisitions for the project within his limits of authority.
• Review all variations and claim submissions.
• Ensure all quality system documentation required including Project Management Plan, Project Quality Plan and associated method statements, Work Procedures and Inspection & Test Plans are prepared.
• Approve the Project Management Plan, Project Quality Manual and other project specific documented procedures.
• Chair the Project Quality System Review meetings as required.
• Appoint staff to be responsible for control of documents and records, control of inspection, measuring and test equipment and control of temporary works design and construction.
• Ensure that are activities are carried out to the highest HSE & Quality standards.
• Negotiate price, special conditions and addenda with all sub-contractors including nominated sub-contractors and vet sub-contract documents.
• Agree Final Accounts with sub-contractors and the Client in conjunction with the Director.
• Ensure those bonds, warranties and guarantees required are obtained and submitted and/or retained in accordance with the Contract requirements.
• Review and agree sub-contractors’ interim payment certificates against works completed

Assistant Manager – Apply only if you can work in highly stress and fast pace environment

Are you prepared for the toughest challenge of your career? We're seeking an Assistant Manager who thrives under pressure, embraces long hours, and can juggle more responsibilities than a circus performer.

What to Expect

Non-stop action: Think fast-paced, high-stress, and always on your feet.

Late nights and early mornings: Say goodbye to regular sleep schedules.

Demanding customers: Bring your thick skin; you’ll need it.

Motivating staff while dealing with their quirks and drama.


The chance to work in a F&b establishment that’s "never boring."

An opportunity to prove your resilience and grit every single day.


Who You Are

You love challenges (or you’re a bit of a masochist).

You’re okay to deal with a lot of hard work.

You find joy in solving impossible problems on the fly.


If you believe you’re up for the challenge, we dare you to apply. (Warning: Not for the faint-hearted.)

Responsibilities:

• Assist in the smooth running of restaurant operations
• Ability in handling customers feedback and ensuring a high standard of service
• Responsible for maintaining the overall cleanliness of the restaurant dining area
• Manage staff discipline, presentation and performance
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Minimum 3 years of experience in the Food & Beverage industry preferably in a managerial role
• Able to work on weekends/public holidays and shift work
• Service oriented and passionate working in F&B industry
• PC literate, well organized and self-motivated
• Possess good communication and interpersonal skills

Whatsapp 91834574 for more information

Responsibilities:

• Assist in the smooth running of restaurant operations
• Ability in handling customers feedback and ensuring a high standard of service
• Responsible for maintaining the overall cleanliness of the restaurant dining area
• Manage staff discipline, presentation and performance
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Minimum 3 years of experience in the Food & Beverage industry preferably in a managerial role
• Able to work on weekends/public holidays and shift work
• Service oriented and passionate working in F&B industry
• PC literate, well organized and self-motivated
• Possess good communication and interpersonal skills

Whatsapp 91834574 for more information

The Restaurant Manager is responsible for overseeing the efficient running and profitability of the restaurant and for managing employees.

He/she needs to be able to lead as well as work as part of a team.

The job reports to the Vice-president, Area is accountable for average sales of S$250k per month depending on the size of the restaurant. Job Responsibilities: •Daily roll call with employees to drive operations effectiveness and efficiency via cleanliness of the restaurant, accurate food order taking, servicing the customer, promotions etc

•Proactively communicate to employees on KPIs on sales, service and food quality so that together each achieve more (TEAM)

•Be fully knowledgeable with the restaurant operation and to efficiently manage the operation of all shifts

•Communicate with Chef on guests’ requirements, and maintain a close and professional working relationship with the kitchen at all times •Maintain safety requirements at the restaurant

•Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines

•Managing budgets • Manage stock levels of food and other related utensils and cutleries •Handle customers’ compliments and complaints promptly

•Deliver and present manpower and sales reports

•Suggest and recommend improvements to the running of the restaurant

•Administer and action daily mails, guest report lists, staff rosters, operations reporting and other paperwork promptly and accurately

•Be aware of the current business environment and to bring in sound ideas to increase sales, decrease spending, up selling orders and maximising guests spending where possible

•Communicate effectively with the other departments and colleagues, suppliers and contractors to ensure that all information is communicated clearly and follow up actions are coordinated well

•Assist in recruitment needs

•Responsible for induction training and on the job training of new employees and also newly promoted staff

•Appraise employees to reward and punish fairly

•Understand the need for training and development of employees and to take a proactive approach in training employees especially mandatory training like Basic Food Hygiene and Safety

Job Requirements:

•Preferably with Degree/Diploma in Hospitality related studies or with WSQ Certificate in F&B Operations / F&B Supervision / F&B Management

•Passion for excellent customer service

•Able to lead a team in a fast paced and demanding environment

•Possess good business acumen, results driven and highly organised

•Excellent interpersonal and communication skills

Interested candidates, please forward your detailed resume as well reason for leaving (past and present employment, all last drawn salary please email to [email protected])

Responsibilities

• Ensure all operations are carried on in an appropriate, cost-effective way

• Improve operational management systems, processes and best practices

• Purchase materials, plan inventory and oversee warehouse efficiency

• Help the organization’s processes remain legally compliant

• Formulate strategic and operational objectives

• Examine financial data and use it to improve profitability

• Manage budgets and forecasts

• Perform quality controls and monitor production KPIs

• Recruit, train and supervise staff

• Find ways to increase the quality of customer service

Requirements

• Proven work experience as an operations manager or similar role

• Knowledge of organizational effectiveness and operations management

• Experience budgeting and forecasting

• Familiarity with business and financial principles

• Excellent communication skills

• Leadership ability

• Outstanding organizational skills

• Able to work on weekend and public holiday

• Able to work longer hours with prolonged period of standing.

JOB DESCRIPTION:

• Manage cleaning operations and liaise with clients to ensure quality service delivery
• Ensure teams adhere to safety measures during cleaning operations
• Monitor working time and overtime of staff.
• Oversee the servicing and maintenance of cleaning equipment.
• Instruct and manage operations executives and site supervisors on cleaning operations.
• Make regular visits to cleaning sites to monitor standards of cleanliness.
• Plan and implement cleaning timetable, manpower and equipment utilisation.
• Prepare operational reports including all accidents or incidents for management review.
• Constantly monitor and report on progress of the project to all stakeholders.
• Raise requests for purchases when necessary.
• Assist with any other operational matters as directed by the Management.

JOB REQUIREMENTS:

• Preferably with experience in cleaning industry through various channels.
• Possess valid Class 3 driving license & driving experience is preferred.
• Must be able to perform shift duties.
• Must be able to work on weekends/PH.
• Must have knowledge in various cleaning solutions and their uses.
• Able to multi-task and Ability to work well in a fast-paced environment and meet deadlines
• Possess good leadership skills
• Good interpersonal skills.
• Ability to apply logical and critical thinking skills to projects
• Ability to communicate with suppliers & vendors

We regret only shortlisted candidates will be notified.

Job Description

· Attend site visits and tender show round

· Propose and design simple yet sustainable landscape designs for specified sites

· Prepare quotes and landscape maintenance reports

· Coordinate work orders with ground crew

· Dealing with complaints from client on site

· Prepare maintenance schedule

· Monitor and recording of site staff attendance

· Handling few projects assigned and coordination

· To be responsible for the administrative and operational for landscape project aspects, including liaise with customers for project requirements and progress

· Facilitate on the job training program for new crew members and provide ongoing training for crew members’ skill development objectives

Requirements

· Degree/Diploma in Horticulture, Arboriculture or other related fields with minimum of 1 yr experience in landscaping industries

· Required language(s): English, Chinese (in order to deal with complaints from Chinese speaking client on site)

· Dynamic and energetic

· Good team player with ability to lead and multi-task

· Committed to work

· Required Skill(s): Microsoft Office

· Excellent interpersonal and communication skills

· Prefer candidates with horticulture or arborist knowledge

· On-the-job training provided

· Entry level candidates with the relevant Polytechnic / WSQ Diploma / Degree are welcomed

Working Hours and Office Location:

· 5.5-day work week

· Office location: Mandai Estate

· Work location: Various Sites

More Jobs at: www.blueboxjobs.com

Job Responsibilities

• To lead in BIM implementation, Standards, Modelling workflow & methodologies.
• To liaise with Project Manager on BIM implementation based on Project Need & requirement.
• To prepare, execute and maintain the BIM Execution Plan (BEP).
• To have good understanding of the project requirements and ensure its delivery.
• To handle Design Development, contract documentation, Authority submissions, pre-consultation, site meetings and project meetings.
• To monitor and ensure drawing submission schedule is achieved.
• To manage process of exchange and coordination of BIM model with Consultants, Clients and stakeholders.

Job Requirements

• Possess at least Bachelor’s Degree / Post Graduate Diploma in Engineering or equivalent.
• Certification course on BIM Management.
• Minimum 8 years of working experience in BIM Management.
• Detailed Engineering knowledge with design and Engineering experience.
• Detailed knowledge of Singapore code of Practices, regulations and specifications for the construction industry.
• Resourcefulness and ability to perform to perform under pressure.
• Excellent communication skills.

Progress Monitoring, Excellent Communication Skills, Revit, Quality Control, BIM, Drawing, delivering on time, 3D Modelling, Eye for Details, Navisworks

Roles & Responsibilities

Job scope:

Responsible for implementing business plans relating to staff control, handles people issues, performs store-level support functions including customer service, scheduling, day-to-day operations, cashiering, loss prevention, maintenance, and back office support. He/she is responsible for the recruitment, training and motivating staff, and assisting the outlet manager in day-to-day activities of an outlet.

· Coordinate daily roster and supervise attendance

· Supervise and coordinate, pre-meal meeting conducted with staff daily

· Project and order required supplies

· Provide co-ordination and services for both kitchen and service.

· Provide suggestions or develop new SOP to improve on operation.

· In-charge of recruitment, selection and training of new hires

· Monitor and manage the staff performance including punctuality, customer service and food quality

· In-charge of overall supervision of the outlet/restaurant

· Facilitate innovation and lead staff to implement change

· Manage an efficient team of service staff by coach, training, and supervising staff to operate stations and deliver a great customer experience

· Ensure and maintain service quality and professional etiquette

· Customer feedback management

· Examine food and beverage preparation

· Ensure quality control for food and service

• manage shop staff and arrange store work schedule.

• Beverage preparation such as tea, ice cream and other kitchen duties.

• Cashier and counter duties as assigned.

• Maintaining the overall cleanliness and tidiness of work areas.

• Be involved in the opening and closing of the store (depending on the shift).

• Other job tasks related to outlet operation

Working Days:

6 days

Working Hours:

12:30pm -- 11:00PM

10:30PM -- 9:00PM

Location:

AMK Hub near MRT and bus interchange

Toa payoh MRT

Job Descriptions & Requirements:

· Ensure compliance with company and industry policies and procedures.

· Maintain fruitful relationships with current customers and establish good relationships with new ones.

· Manage daily operations, especially customer service and finance activities, and make improvements as needed.

· Oversee and manage all aspects of the business such as HR, Sales and Operations.

· Review trade area and identify new market opportunities.

· Keep in line with company growth strategy.

· Meet or exceed company profit goals.

· Source, train, coach and develop staff.

· Address customer issues and concerns promptly.

· Good fashion sense and keeping up to date with current trends.

· Good knowledge of retail business.

· Understand the market, competitors and brand environment.

· Assist in any ad-hoc duties when assigned.

Requirements:

· At least 5 years of managerial exposure.

· Excellent communication and writing skills.

· Strong problem solving and analytical skills.

· Excellent organizational and leadership skills.

· Ability to multitask and manage multiple projects at once.

· A drive to reach sales and service goals.

· Ability to strategize and plan ahead.

· Well verse in English and Mandarin to liaise with Mandarin speaking clients.

· Able to work shifts hours/weekends/public holiday.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

We are seeking an experienced Restaurant Manager to lead our team and ensure a consistently positive dining experience. The ideal candidate will have a strong understanding of restaurant operations, including staff management, training, and maintaining high food standards. They will also be responsible for developing a positive brand image through excellent customer service and a strong understanding of restaurant protocol. We are looking for a professional with a positive attitude who is passionate about contributing to the growth and success of our restaurant and its employees. The successful candidate will have a consistent work history and a proven ability to lead and contribute as an individual contributor.

Objectives of this role

· Oversee restaurant operations and ensure a smooth flow

· Maintain a positive restaurant culture

· Create work schedules that align with the restaurant’s needs

· Ensure proper compliance with restaurant hygiene regulations

· Train new employees to help them meet the restaurant’s expectations

· Interact with diners and build positive rapport with different types of people

Responsibilities

· Manage and keep up smooth restaurant operations

· Assist in hiring, screening, interview, and shortlisting.

· Supervise both kitchen and Service members, providing necessary feedback and advice.

· Grievances handling, member counselling, and support members' wellness

· Write daily budget reports on both revenue and costs

· Communicate with diners and mitigate potential conflicts

· Organize and take stock of restaurant supplies

· Maintain and monitor weekly and monthly payroll for Part-time members.

· Ability to control manpower costs within the budget for each outlet.

Skills and qualifications

· Proven relevant work experience in a restaurant setting

· Demonstrated customer service skills

· Understanding of financial, Marketing, and HR management

· Strong knowledge of restaurant management software

· IT Savvy.

· Proficiency in English and Mandarin (able to communicate with Chinese Guests/team members).

· Ability to memorize and explain the restaurant’s menu

· Willingness to work flexible hours as and when needed.

- Willing to run both outlets (Millenia Walk and Star Vista).

Work Arrangement: 5 days per week (2 days off but not fixed)

Working hours between 10.30 am and 10.00 pm

Sun& Mon ends at 9.00 pm. Tue to Sat ends at 9.30 pm or before 10.00 pm

Break time 1.5 hours (Millenia Walk) and 2 hours (Star Vista)

Job Description

• Be the 1st-in-charge of the store to oversee and ensure smooth daily operations
• Responsible for the profit & loss of the store and implement appropriate cost control measures
• Manage the store’s budget and forecasts to meet or exceed management expectations
• Maximize profitability of the store by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority
• Maintain and improve the overall performance of the store on a regular basis including cost analysis and monitoring of processes
• Supervise food and operational safety to ensure a comfortable environment for the customers
• Ensure customers’ needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy
• Drive operational efficiencies of the store by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction
• Control labour through effective manpower scheduling and monitor leave of staff
• Actively involved in hiring process by identifying and selecting candidates for junior positions
• Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to, termination of employment
• Manage, supervise and groom a team of supervisors and service staff to ensure maximum utilization of manpower allocated
• Handle all store administrative duties
• Any other jobs or duties assigned by the Senior Store Manager from time to time

Job Requirements

• Minimum of 5 years management experience in Food & Beverage industry
• Possess sound leadership qualities and ability to manage service staff
• Competency in Microsoft Office applications (Excel, Word and PowerPoint)
• Excellent communication & interpersonal skills; able to build lasting relationships with guests.
• Possess good organizational and management skills; able to lead and inspire staff

Job Descriptions & Requirements:

· Ensure compliance with company and industry policies and procedures.

· Maintain fruitful relationships with current customers and establish good relationships with new ones.

· Manage daily operations, especially customer service and finance activities, and make improvements as needed.

· Oversee and manage all aspects of the business such as HR, Sales and Operations.

· Review trade area and identify new market opportunities.

· Keep in line with company growth strategy.

· Meet or exceed company profit goals.

· Source, train, coach and develop staff.

· Address customer issues and concerns promptly.

· Good fashion sense and keeping up to date with current trends.

· Good knowledge of retail business.

· Understand the market, competitors and brand environment.

· Assist in any ad-hoc duties when assigned.

Requirements:

· At least 5 years of managerial exposure.

· Excellent communication and writing skills.

· Strong problem solving and analytical skills.

· Excellent organizational and leadership skills.

· Ability to multitask and manage multiple projects at once.

· A drive to reach sales and service goals.

· Ability to strategize and plan ahead.

· Well verse in English and Mandarin to liaise with Mandarin speaking clients.

· Able to work shifts hours/weekends/public holiday.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Job Summary/Purposes

The Department Manager is a professional in the assigned goods category who is responsible for promoting brand loyalty to customers in the luxury goods sector in order to guarantee the achievement of the quantitative and qualitative objectives set for his/her department and for the store. He/she represents the company and is a proactive sales professional who operates according to the directions received from the Store Manager.

Responsibilities

Sales:

• Reflects the corporate image in terms of standing and ensures that the Staff is also aligned.
• Liaises with the other Department Managers regarding all issues related to the product and internal processes.
• Is constantly up-to-date regarding fashion trends, knows and monitors competitors keeping his/her team always aligned and up-to-date.
• Keeps his/her team constantly posted on the Store/department performance.

Customer Management & CRM:

• Promotes customer loyalty, informs the Store Manager about Top clients and VIPs.
• Tracks the follow up actions and new clients sourcing done by his/her team.
• Guarantees excellent customer welcoming and service and supervises sales to ensure customer satisfaction and that the qualitative standards required by our brand are maintained.

Store Staff:

• Creates his/her team coordinating their activities in order to make sure that team members are always motivated and competent.
• Detects and values each team member’s strength points, supporting his/her professional growth through the training and continuous coaching, in agreement with the Store Manager.
• Defines quantitative and qualitative objectives and ensures they are achieved by results analysis, verifying monthly activities and setting up yearly assessments.
• Prepares the planning, organizes and plans activities ensuring that the available resources can manage the expected workload.
• Makes sure that the internal procedures are fully respected.

Product:

• Has a deep product knowledge of his / her department.
• Personally manages all delicate situations regarding issues related to the product.
• Ensures that the department image and product care are in line with corporate standards and that the staff is aware of this standard.
• Provides Retail Merchandisers with prompt and accurate feedback on any request of products related to his / her category.

JOB PURPOSE

To be the owner of the business, a Company Brand Ambassador and a business leader, accountable for overall store performance.

To guarantee an extraordinary Client experience, being present on the sales floor, leading and supporting all activities to achieve store targets.

To manage and coach the store team and to ensure succession plans and internal growth.

RESPONSIBILITIES

BUSINESS

• Drive and maximize sales performances
• Propose and develop business plans
• Drive the store team to exceed their KPIs
• Represent the Company on the local market, identifying new opportunities to increase customer footfall, attracts new Clients and builds a loyal relationship with the brand
• Be present on the sales floor, ensuring a proper approach and service to the Clients.
• Foster the Omni Channel development through the team
• Meet the store operating budget, controlling store expenses

CUSTOMER

• Foster a Client centric mindset by developing and maintaining solid Client relationships
• Guarantee an excellent Client satisfaction and the highest level of Client service
• Implement, in partnership with other company functions, clienteling initiatives and events, securing Client loyalty and increasing Client spending
• Foster a strong private appointment culture

TEAM

• Promote an entrepreneurial and team spirit using effective communication, ensuring efficient organization and professional growth
• Ensure the team is always prepared and updated on the Prada Group main information, product knowledge, local market, competitors, policies and procedures
• The ideal Store Manager is able to attract and recruit the best talents available on the market through networking and scouting

RETAIL

• Develop a proper sales strategy, in cooperation with the Retail Merchandising, Visual Merchandising and Retail Operations teams
• Ensures that the display attracts Clients and maximizes sales in accordance with Company guidelines
• Participate in the buying session when requested and in any case he/she provides effective product feedback based on store needs
• Ensure synergy and cooperation between front and back of house
• Is responsible for the enforcement of Company procedures on cash activity, inventory, logistics and all the main reporting activities requested by the head office

EVENTS

• Cooperate with the Retail Events Office for the organization of local events and defines a challenging and realistic target per Client, proposing new opportunities for local events in partnership with local Stakeholders and Influencers

KNOWLEDGE AND SKILLS

• Business driven
• Leadership and team management
• Ability to motivate and persuade people
• Strong customer service mindset
• Natural ability to welcome our client
• Confident, enthusiastic and positive
• Mature and assertive
• Organized and detail oriented
• Local and English languages are a must
• Market and product knowledge/passion
• Business/Retail Management degree or equivalent is a plus
• Interest in luxury/fashion, art and design

Manage daily operations and resolve day-to-day operational issues.

- Oversee and execution of operational processes in a correct, cost-effective and timely manner in-line with the Company’s SOP

- Control, review and manage operational costs

- Ensure that all operational issues and emergencies are promptly attended to and rectified with minimal impact on outlets' operations

- Liaise with landlords, MCST, contractors and relevant authorities to ensure jobs are carried out in accordance with the timeline

- Co-ordinate M&E or Fit-out projects for existing and new outlets

- Conduct regular audits

- Other ad-hoc duties as assigned