a. Co-ordinate events organized at Corporate HQ level

b. Assign e-learning courses for employees

c. Assist on recruitment processing, for example scheduling of interviews, getting applicant to complete application forms, administer on boarding and off boarding such as submission of request for employee pass, laptop etc.

d. Support other HR or logistic admin

Qualification

Diploma graduate with at least 1 year working experience

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

COMPANY DESCRIPTION

Founded in 1970, Mediterranean Shipping Company (MSC), S.A of Geneva, Switzerland, is one of the worlds leading container shipping lines. We are a privately-owned global organization operating a network of over 675 offices in 155 countries, employing a team of over 200,000 dedicated individuals. We have an established fleet of 800 container vessels with an intake capacity of circa 22.5 million TEU carried annually. Our global sailing schedules cover 300 routes, calling at 520 ports, allowing us to deliver our clients cargo almost anywhere in the world.

Operating as independent national carriers, with sea freight offering complemented by our integrated warehousing and haulage services, we offer customers a true door-to-door and global service with unrivalled local knowledge. Trained and experienced experts for our full range of services, including reefer, out-of-gauge, breakbulk and each of our trade services, gives us the ability to uphold the personal service were globally recognized for, offering customers peace-of-mind that we will be on-hand to help whenever we are needed.

An opportunity is now available for a career-minded individual to join us in MSC South East Asia (Singapore) Pte Ltd, as Senior Sales Executive.

RESPONSIBILITIES

We Offer

You will embark on a great journey with excellent career development opportunities in a global organization. As Senior Sales Executive, you will join a dynamic team of professionals to develop, maintain and expand MSCs customer base in Singapore by promoting MSCs services as a brand, executing MSCs business plan, providing strong customer services to clients and administering Singapores daily booking prospects.

Key Responsibilities

Reporting to the Commercial Manager, you will be responsible for canvassing cargoes for Export trade lanes to achieve target lifting. Besides maintaining current clientele base and increasing MSC market presence, responsibilities include all nominations, forecasting and allocations, as well as responsiveness to all quotations, trouble shooting and handling of enquiries from customers.

Key responsibilities include the following:

• Develop new clienteles / cargo bookings through referrals, newspaper, magazines, MSCs network and telemarketing;
• Achieve close level of support with client through daily contact, regular visit and entertainment i.e lunch, dinner, etc, to secure business;
• Track destination ports controlled shipments, to obtain full details from shipper (i.e full style address, commodity, rates if any) and send as sales leads to respective Port of Discharge to secure business;
• Ensure customers know the whereabouts of shipment through MSC Internet shipment tracking and tracing system;
• Attend to customers complaint and co-ordinate with internal departments (Documentation, Operation, Finance and Cargo Flow Management) to resolve any issues and uphold our service commitment to customers.

Who We Are Looking For

• Diploma/Degree in Business Administration, Sales, Marketing or equivalent;
• At least 5 years of Sales related function from shipping / container line;
• Strong MS Office software application;
• Portnet (preferred);
• Strong written & spoken English skill;
• Good communication and interpersonal skill;
• Customer orientated;
• Team player;
• Self-driven with the passion to deal with people;
• Able to work independently.

If you are up for the challenge, you could be our new colleague!

Please send updated CV by clicking on the Apply Now button.

Kindly indicate your current availability period, current salary & expected salary when you submit your application.

COMPANY DESCRIPTION

Founded in 1970, Mediterranean Shipping Company (MSC), S.A of Geneva, Switzerland, is one of the worlds leading container shipping lines. We are a privately-owned global organization operating a network of over 675 offices in 155 countries, employing a team of over 200,000 dedicated individuals. We have an established fleet of800 container vessels with an intake capacity of circa 22.5 million TEU carried annually. Our global sailing schedules cover 300 routes, calling at 520 ports, allowing us to deliver our clients cargo almost anywhere in the world.

Operating as independent national carriers, with sea freight offering complemented by our integrated warehousing and haulage services, we offer customers a true door-to-door and global service with unrivalled local knowledge. Trained and experienced experts for our full range of services, including reefer, out-of-gauge, breakbulk and each of our trade services, gives us the ability to uphold the personal service were globally recognized for, offering customers peace-of-mind that we will be on-hand to help whenever we are needed.

An opportunity is now available for a career-minded individual to join us in MSC South East Asia (Singapore) Pte Ltd, as Senior Human Resources & Administration Executive.

RESPONSIBILITIES

We Offer

You will embark on a great journey with excellent career development opportunities in a global organization. As Senior Human Resources & Administration Executive you will join a dynamic team responsible for executing administration activities, ensuring the seamless operation of daily business requirements within the organisation.

Key Responsibilities

You will be responsible for the day-to-day Human Resources & Administration operational activities, your key responsibilities include:

Office Procurement:

• Identify and evaluate potential suppliers, negotiate contracts, and secure favourable terms and conditions within the annual budget;
• Oversee the end-to-end procurement process, including sourcing, negotiation, and supplier management for office supplies, equipment, and services;
• Manage and maintain contracts with suppliers, ensuring that terms and conditions are met, and contracts are renewed or renegotiated as needed;
• Ensure compliance with companys procurement policies, procedures, and relevant regulations.

Office Maintenance:

• Manage all aspects of the office lease, including negotiations, renewals, and compliance with lease terms;
• Supervise and manage the overall maintenance and cleanliness of the office premises to ensure a safe and functional work environment;
• Identify and resolve issues related to office equipment, fixtures, or furniture. Collaborate with external vendors for repairs and maintenance services.

Expat Management:

• Manage the relocation logistics for expatriates, including housing arrangements, transportation, and settling-in services;
• Administer expatriates accommodation, car rental and related maintenance services;
• Act as the main point of contact for expatriates, addressing their concerns and providing ongoing support;
• Plan and coordinate the repatriation process, assisting expatriates in their return to the home country or their next assignment.

General Insurance:

• Accountable for review and renewal of organisations general insurance.

Travel Arrangements:

• Establish and manage travel approval processes and policies, including maintaining and managing travel related vendors, such as travel agents and hotels with aim to achieve work and cost efficiency;
• Arrange and coordinate all aspects of business travel for employees, including flights, accommodations, transportation, and other related services.

Budget & Projects:

• Achieve cost leadership by anticipating requirements; submitting information for budget preparation; scheduling expenditures, monitoring costs and analysing any variances;
• Undertake special projects that will help improve processes, create work efficiencies, and benefit the organisation, which includes planning, coordinate, communicate, execute, and of monitor results.

Human Resources Operational Support:

• Responsible to design and implement employee engagement programs and initiatives to foster a positive workplace culture.
• Support to generate required HR reports from HRIS system to support HR & Admin Manager on HR data analytics as necessary.

Who We Are Looking For

• Minimum Diploma or Degree in Business Administration or any other related discipline;
• Min 4 to 5 years of past administrative and HR support experience;
• Microsoft Office applications Word, Excel, Powerpoint, Outlook;
• Good communication in English, both written and verbal;
• Good teamwork;
• Ability to interact positively and professionally at all levels with high integrity in managing information;
• Strong organizational and time management skills with the ability to multi-task;
• Meticulous with strong attention to detail;
• Basic people management skills.

If you are up for the challenge, you could be our new colleague!

Please send updated CV by clicking on the Apply Now button.

Kindly indicate your current availability period, current salary & expected salary when you submit your application.

The Write Connection Group is a premier education group in Singapore with 13 centres across the island and a head office. We are looking for an IT Executive to join our Internal Operations Department to support our growth and expansion in Singapore and overseas.

Responsibilities

• Manage IT requests and provide IT support to TWC Group centres and head office, and ensure all IT tickets are responded to and resolved in a timely manner.
• Plan and conduct regular checks, analysis, diagnosis and troubleshooting for all TWC Group premises to ensure all software and hardware are up to date and effective, so as to prevent any possible disruptions in daily operations.
• Assist with the review, update and implementation of IT policies, SOPs and processes based on departmental needs, to minimise vulnerabilities, boost productivity and increase efficiency of IT systems and processes.
• Set up and maintain drives for all regular IT-related SOPs, guidelines, accounts, inventory and records, as well as other related information for IT Team and key stakeholders’ reference.
• Conduct research and maintain up-to-date understanding of the latest threats, vulnerabilities, mitigation, IT security, industry best practices, regulations.
• Provide all TWC staff with the necessary IT equipment and access to relevant company resources. Maintain and update an inventory for all IT equipment and access information.
• Perform installation, setup, configuration, migration, upgrading and testing of software applications, IT equipment and network.
• Provide IT support for company events (e.g. Town Hall Meeting and Staff Appreciation Night).
• Other IT related tasks and scopes.

Requirements:

• Possess at least a Diploma (preferably IT, Computer Science, or a related discipline).
• Fresh graduates are welcome to apply. For Senior IT Executive, at least 2 years’ experience in the IT field in a relevant role is required.
• Responsible and solution-oriented.
• Ability to learn to use Google Workplace (Sheets, Forms, App Script etc). Familiar or able to efficiently learn to handle HTML/CSS, Mac platform, Apple systems and devices.
• Able to organise tasks and work efficiently to meet tight deadlines with minimum supervision.
• Technically savvy and self-motivated learner.
• Possess excellent communication and task management skills.
• Proficiency in spoken and written Mandarin is a plus as future work will involve collaboration with international teams based in other countries in Asia.

Work Hours and Location:

• Work Days: 5-day work week (4 weekdays and 1 weekend). The weekend may be a Sat or Sun depending on roster.
• Work Shifts:
  • Weekdays: 10.30am - 7.30pm / 12.30pm - 9.30pm depending on the roster
  • Weekends: 8.30am - 6.30pm
• Work Location: TWC HQ, Guthrie House, Bukit Timah. (Candidates may be required to travel to various TWC centres when the need arises.)

Note to Applicant:

1. Please state your earliest start date.
2. Send your CV to [email protected]

Responsibilities:

• Perform Accounts Receivables functions (Prepares, posts, verifies, and records customer payments and transactions related to accounts receivable).

• Creates invoices according to company practices; submits invoices to customers.

Maintains and updates customer files, including name or address changes, mergers, or mailing attentions.

• Maintain proper files for accounts receivable section, and to assists in audit

• Performing any other duties assigned by management Requirements:

Job Requirements:

• GCE ‘O’ / ‘N’ Level / Diploma / ITE certificate in business / accounting is preferred

• Possess basic accounting knowledge

• Preferably 1 year of relevant experience in Hotel accounts

• Good knowledge of Microsoft Office Excel and Words; able to work independently with minimum supervision and meet deadlines

Only shortlisted candidates will be contacted.

Job Summary
You will work as part of a team to provide key operational and administrative support to the dept on the following:

Key Accountabilities / Responsibilities
1. Support and track submission of reports (including medical reports), identify cases of delays and to take timely follow up actions including updating of records in system.
2. Identify and monitor cases that require further reviews, take appropriate actions to identify and expedite cases that have experienced delays or lapses and/or to prevent delays
3. Accurate and timely processing of medical reports and related documents received.
4. Liaise with various internal and external parties for prompt follow up and resolution.
5. Manage cases for cessation and resumption of medical reviews, including managing the notifications.
6. Manage cases that require change of appointments with internal or external agencies
7. Manage cases of requests and appeals, reviewing the background details, engaging the requestor and relevant agencies, prepare submission and make recommendation to the relevant authorities for approval and all necessary follow up till satisfactory closure.
8. Assist to prepare report submissions and updates to management
9. Provide good customer service, respond promptly and appropriately to public queries.

Job Requirements

• Singaporean
• A team player with ability to deliver work in an accurate and timely manner.
• Good communication skills, both written and spoken English
• A quick learner, able to work independently.
• Good with Excel.

Qualification

Diploma graduate with at least 1 year working experience

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Primary Responsibilities

Business Performance

· Prepare periodical department budget & forecast, manage all operational costs within budgets

· Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable

· Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals

· Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.

Operation

· Compile and update Standard Operating Procedures for all areas of responsibility periodically

· Ensure that all auditing and reporting standards are conveyed to staff and adhered to

· Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner

· Conduct quality control inspections of all areas of the hotel and share results with the team

· Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning

· Conduct monthly Staff Meetings and daily briefings with Operational Managers

· Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies

· Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service

Team Management

· Interview, select and recruit Housekeeping employees

· Identify and develop team members with potential

· Conduct performance review with the team

· Constantly monitor team members’ appearance, attitude and degree of professionalism

· Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

· Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

· Prepare payroll and gratuity reports

· Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

· Manage organization and cleanliness of departmental areas by conducting weekly walk through

· Perform other duties assigned by the Management

him/

Main Complexity/Critical issues in the Job

· Maintain highest standards and quality of services in housekeeping operation to meet and exceed guests’ expectation while managing operational costs within budgets.

Profile

Knowledge and Experience

· Secondary / High school education

· Additional certification(s) from a reputable Hospitality Management school will be an advantage

· Minimum 6 years of Housekeeping experience with 3 years at a management level

· Excellent reading, writing and oral proficiency in English language

· Ability to speak other languages and basic understanding of local languages will be an advantage

· Good working knowledge of MS Excel, Word, & PowerPoint

· High degree of professionalism with sound human resources management and business acumen capabilities

Competencies

· Strong leadership, interpersonal and training skills

· Good communication and customer contact skills

· Results and service oriented with an eye for details

· Ability to multi-task, work well in stressful & high-pressure situations

· A team player & builder

· A motivator & self-starter

· Well-presented and professionally groomed at all times

Job Description & Requirements

• Design of electrical systems for infrastructure/ Water / building projects
• Conducting technical feasibility study, life cycle study and planning for all electrical systems
• Preparation of design report, calculation, drawings, specification, cost estimation and details/ schedules for projects.
• Assist Project Manager in up-keeping the project ISO quality documentation and records.
• Evaluation of tenders and preparation of tender assessment reports.
• Assist Professional Engineer in liaison preparation and follow up of authority submission.

Requirements:

• Bachelor Degree in Electrical Engineering
• Minimum 5 years hands-on design experience in building and/or infrastructure projects
• Good project management and technical skills
• Familiar with local code and authority submission procedures
• Team player and able to work independent with minimal supervision
• Proficient in AutoCAD and BIM
• Good communication skills; ability to work well in a team

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors Community, and Therapy.

RESPONSIBILITIES

Responsibilities:

1. Staff Suggestion Scheme Management:
   • Administer and oversee the Staff Suggestion Scheme, ensuring its effectiveness and alignment with organizational goals.
   • Facilitate communication and engagement related to the Scheme, encouraging active participation from all staff levels.
   • Evaluate and analyse submitted suggestions, providing timely feedback and recognition to contributors.
   • Collaborate with the Services and HQ Corporate Functions to implement approved suggestions, driving positive change within the organization.
2. Operational Excellence:
   • Contribute to the development and implementation of operational processes to enhance overall efficiency.
   • Identify opportunities for process improvement, process re-engineering and optimization across the Services and HQ Corporate Functions and support the implementation of change processes.
   • Collaborate with cross-functional teams to streamline workflows and reduce operational bottlenecks for improved efficiency and staff experience.
   • Monitor key performance indicators (KPIs) related to operational efficiency and assist to implement corrective actions as needed.
3. Any other duties and projects assigned by CEO and DD (Admin & Projects)

• Bachelor's degree in Business Administration, Management, or a related field.
• Min 1-2 years of relevant experience in staff engagement, operational improvement, or service quality.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Knowledge of operational excellence methodologies is a plus.
• Ability to work collaboratively in a team and cross-functional environment.
• High attention to detail and organizational skills.
• Familiarity with suggestion scheme administration is advantageous.

Responsibilities:

• Update tenant details (Renewal /New Tenant)
• Prepare monthly billing (Excel template and system) report
• Update monthly utilities, tenant SOA
• Calculate tenant late payment charges
• Prepare ad-hoc billing, monthly leasing chart and utilities chart
• Prepare bad debts report and tenant weekly outstanding summary report
• Prepare tenant contract ended refund and monthly routine tenant e-invoices
• Support leasing department in all ad-hoc matters, including answering tenant’s queries
• Assist in other accounting duties if required
• Assist to key backlogs into SAP system

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software as well as other accounting software programs such as SAP.
• Ability to operate related office equipment, such as computers, 10-key calculator, and copier.
• Ability to work independently and in a fast-paced environment.
• Ability to anticipate work needs and interact professionally with customers and colleagues.
• Excellent organizational skills and attention to detail.

Education and Experience:

• Candidate must possess at least Professional Certificate/ Nitec / Diploma in Accounting.
• At least two years of related experience required.

Responsibilities include:
-Assist in daily operations
-Ensure that the cafe and kitchen is properly maintained and clean
-Oversee food preperations, presentation and storage to ensure food health and safety compliceny.
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

· Positive attitude and commitment to excellence

· Respective skills in functions to be performed

· Excellent interpersonal and communications skills

· Team work

· Willing to learn and able to work under pressure

· Experience in F&B Operations

· Preferably 3 years of previous experience in serving in cafes

· Must be able to work night shift or split shift
. Must be able to work extra hours or weekend if needed

LOCATION: RIVER VALLEY ROAD, SINGAPORE

WORKING HOURS: MON TO FRI 8.30 PM TO 5.30 PM

REAL ESTATE SME COMPANY

Job Description

· Handling phone inquiries and filing

· Provide a full range of secretarial and administrative work

· Receiving, processing, verifying, and reconciling invoices

· Verify vendor accounts, pay vendors, and invoice or payment discrepancies.

Requirements

· Proficiency in Microsoft Office and hands-on experience with Xero software on Accounts Receivable/Payable

· Bilingual in English and Mandarin.

· Able to work independently with minimum supervision.

1) Process claim application and reply to emails

2) Checks for disbursement

3) Exception handling and refunds

4) Attend to escalated enquiries on claims

5) Collation of data / information / statistics for regular reporting

6) Provide administrative support

7) Undertake additional tasks as assigned.

1) At least Diploma holder
2) 1 to 2 years of working experiences (preferably) in processing claims, disbursement and refund. Those with office or admin experience are welcome
3) Good interpersonal and communicate skills (oral and written)
4) Must uphold strong code of work ethnics and confidentiality of information
5) Detailed and meticulous
6) Able to work under pressure to meet deadlines
7) Good working knowledge of Microsoft Office, especially in using MS Excel

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

The executive chef is responsible for all culinary activities for the restaurant. This position will oversee all activity in the kitchen, train personnel, plan menus, oversee product purchasing and manage culinary budget.

• Plan and direct food preparation and culinary activities.
• Modify menus or create new ones that meet quality standards.
• Estimate food requirements and food/labor costs.
• Supervise kitchen staff’s activities.
• Ensuring promptness, freshness and quality of dishes.
• Implementing hygiene policies and examining equipment for cleanliness.
• Performing administrative tasks, taking stock of food and equipment supplies, and doing purchase orders.
• Designing new recipes, planning menus and selecting plate presentation.
• Must be knowledgeable North Indian and South Indian Cuisine.
• Estimates expected food consumption and organizes preparation.

Ensure timely, accurate month-end closing, financial reporting and full set of accounts.

Prepare monthly and annual financial statements.

Ensuring all accounting systems are fully compliance with company policy, audits and tax filing requirement.

Efficient in Microsoft Excel and Word.

EA Licence No. 16C7962

Job Scope –

• Handle day-to-day admin & accounting functions(data entry and bookkeeping into the accounting system)
• Responsible for handling general affairs and officemanagement
• Assist in documentation of quotations, purchase orders,and delivery orders
• Liaise with internal employees and external partiesre garding general affairs and administrative support functions
• Manage admin duties such as data entry, email,preparing of issuing of invoices, delivery orders, etc
• Coordination of payment issues between suppliers/customers and our company
• Coordination of disputes between our requestors andsuppliers.
• Any other ad hoc duties assigned.

Requirement

• Possess at least ‘N’, ‘O’ level & ITE or equivalent relevant work experience
• At least 1-2 years of purchasing experience in the Construction Industry
• Can work independently with initiative and minimal supervision

Duties

• Assist in the ordering of office supplies.
• Liaise & co-ordinate with office’s contractor for maintainance, servicing, repairs, etc.
• Set up & maintain proper filing system for documents. (Soft and hard copy)
• Perform clerical / administrative duties; typing, filing, data entry, prepare reports, etc.
• Maintain petty cash record.
• Maintain annual leave record.
• Preparation and issuance of invoices.
• Taking and transferring calls.
• Assisting on preparation on tender documents
• Photocopying/printing documents.
• Perform any duties assigned by Management.

Accounts Payable & Accounts Receivable)
• Process AP, AR transactions in the accounting system promptly and accurately
• Monitor outstanding AR and manage debt recovery process
• Prepare bank reconciliation statement, financial and management reports for review by the Supervisor/ Officer in Charge
• Verify expenditure bills, financial records and reports for compliance to current procedures, guidelines and accounting practice
• Conduct briefing / training to finance appointment holders on policies, procedures and systems
• Safekeeping financial documents & safeguard financial information of the customers
• Handle customer's queries on the financial transactions & postings

1) At least a Diploma in Accountancy or other relevant professional qualifications
2) (e.g. CAT)
3) Minimum one year of relevant experience.
4) Knowledge of Microsoft Office, Oracle and WORKDAY accounting system.

Special Knowledge or Skills:
1) Good understanding of SB FRS.
2) Meticulous with good analytical and problem-solving skills.
3) Good written and verbal communication skills.
4) Good presentation skills.
7) Able to multi-task and meet datelines.

Please submit resumes to [email protected] with

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

To provide planning and administrative support for Postgraduate programmes to enable operations and services are delivered to meet the needs of various stakeholders (eg. instructors, students, etc…).

Responsibilities

• Course management: Plan, manage and administer courses (including preparatory courses) involving schedules, course registration, fees payment, venues, case studies, evaluations, certificates and related logistics.
• Faculty management: Manage and handle faculty appointment, approvals, agreements, payments and faculty's requests.
• Exam management: Responsible for the exam process involving preparation of exam package, printing of exam scripts, marks entry, moderation, mark lists and related activities.
• Student management: Build good relationship with students and attend to their requests on programme related matters.
• Class administration: Provide administrative and logistics support to weekday and weekend face-to-face classes. To setup, manage and support hybrid and online classes.
• Office Administration: Support overall management of programme on invoice payment, track budget and expenditures, collate statistics for school accreditation (eg. EQUIS & AACSB) and information required by other departments.
• Other duties and activities to support programme operations and overseas study segment.

Requirements

• Diploma or Degree
• At least three years’ experience in education industry is preferred.
• Knowledge of Microsoft office – Word, Excel, Powerpoint.
• Meticulous with an eye for details.
• Possess initiative, able to work independently with minimal supervision and as a team player.
• Excellent customer service skills and enjoy working with people.
• Ability to multi-task, prioritise and handle operations in a timely manner.
• Have strong planning, administrative and organisational skills.
• Good communication and writing skills with ability to communicate and interact well with diverse stakeholders.
• Knowledge of Excel is preferred.

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

We are hiring for the following outlets:

• Banquet
• La Dame de Pic
• Raffles Courtyard
• Tiffin Room
• The Grand Lobby

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.