Roles & Responsibilities:
Customer Service Coordination
Receive, check, enter, process and change domestic/ export customer orders, deliveries and shipments and send order confirmations to customers, including arrange, book transport and process invoices
Handle and process inquiries, questions and complaints according to internal processes and work instructions and resolve them
Track and monitor customer orders, inquiries and complaints
Provision of administrative data (order number, container number, trucking data, etc.) to the central master data department for the purpose of handling sales orders
Prepare loading plan and align between production and logistics
Inform Team Lead about the handling and closure of orders
Prepare Shipping documentation
Coordinate activities in assigned team, in line with commercial guidelines and procedures
Contract Management
To upload agreement into CMS on receipt of completeness of signatories and update details
To send reminders to BDM on expiry of contracts due for renewal
To manually monitor the submission on various type of contract and annual compliance certificate
To track and trace for missing contracts
To arrange for delivery to customers via DHL or forwarders
To prepare documentation
Others Assignment
Other Adhoc duties as and when assigned
Requirements:
Minimally 1 year of experience with Admin or Sales Support
Competent computer proficiency (Microsoft Office)
Proficient in Excel