JOB DESCRIPTION: Operations Executive (OE)
About Singapore Canoe Federation:
The Singapore Canoe Federation (SCF) was founded in 1971 and is the National Sports Association responsible for the management, coordination, development and promotion of paddling in Singapore. It represents the interest of its athletes and members to Sport Singapore (Previously known as the Singapore Sports Council), the Singapore National Olympic Council (SNOC), the public and other International paddling bodies.
The SCF is an affiliate of both the Asian Canoe Confederation and the International Canoe Federation. As a non-profit organisation, the SCF relies mainly on its volunteers and its small group of staff. It is mainly funded through Sport Singapore.
Our Aims:
To promote opportunity for public participation in a full range of paddling activities in Singapore with high standards of safety. Among other things, the SCF aspires to:
● Nurture and prepare its elite and potential elite athletes to medal at the SEA Games, Asian Games, Olympic Games and other regional/international competitions.
● Uphold high standards of sportsmanship.
● Champion the development and enjoyment by the public of all paddling disciplines in Singapore.
● Develop and promote Singapore as a venue of choice for regional/international paddling championships/events.
Our Values:
● Transparent– To be completely transparent and up front in all our policies, procedures, results (both good and bad). No artificial harmony.
● Respect – Respect all stakeholders of the sport. From employees, to parents, volunteers and all community members. Put yourself in their shoes to understand their perspective on how your actions will impact them.
● Inclusive - To include all paddling disciplines and communities in our decision-making process. To develop all disciplines in the manner most suitable to the various levels of maturity.
● Professional– To be responsible, committed to the highest standards yet being self-aware and cooperative to the people around you. Sometimes, things might not go your way but if it’s been agreed, then you have to align to the decision and do your best to achieve its desired outcome.
Our Vision:
● To establish Singapore as the top paddling nation in Asia by placing firm focus on developing high performance athlete pathways.
● To promote paddling as a vibrant lifestyle and bringing more awareness & education into marine protection and promoting inclusive communities.
Key Competencies to be successful for the role:
● Honesty/Integrity.Does not cut corners. Earns trust and maintains confidence. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.
● Attention to detail. Does not let important details slip through the cracks or derail a project.
● Work ethic. Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.
● Creativity/innovation.Generates new and innovative approaches to problems. Working within a set budget to maximise returns.
● Flexibility/adaptability.Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change. Adapt to local culture and systems while infusing new ideas and approaches.
Role description:
The Operations Executive (OE) supports the Operations Manager (OM) in driving revenue, improving profitability, and managing operations across all SCF outlets, ensuring compliance and operational excellence.
The role will cover these key areas of the organisation:
1. Customer Engagement and Revenue Development
1.1. Assist the OM in meeting interested stakeholders for course and programme opportunities.
1.2. Develop and execute programmes to engage customers and maximise SCF revenues.
2. Operations Management
2.1. Set up and oversee operations centres, ensuring seamless functionality and customer satisfaction.
2.2. Assist in administering paddling activities and ensuring smooth, safe operations.
2.3. Manage reservoir and boat storage areas in coordination with users and agencies.
2.4. Update SOPs, ensuring compliance with safety and service standards.
2.5. Monitor and enforce safety protocols.
2.6. Oversee public boat rental operations and ensure customer satisfaction.
2.7. Ensure timely fee collection and facility maintenance at operation centres.
2.8. Conduct regular inventory checks of fixed assets.
2.9. Handle vessel permit applications and renewals.
2.10. Coordinate with vendors and provide event support for SCF activities.
2.11. Collaborate with other departments to align operational requirements.
3. Course and Programme Management
3.1. Maintain online systems for course registration and payments.
3.2. Process SCF course and coaching certificates.
3.3. Manage the certification database and stakeholder systems.
3.4. Propose and implement a CRM system to improve stakeholder management.
4. Other Responsibilities
4.1. Take on additional tasks as assigned by the OM or General Manager (GM).
5. Qualifications/Technical Requirements/Experience:
5.1. Diploma/Degree in Sports Management, Business Administration, or related fields.
5.2. Experience in operations or event management is advantageous.
5.3. Strong organisational, communication, and problem-solving skills.
5.4. Proficient in Microsoft Office and Google Suite.
5.5. Proficient in IT skills.
5.6. Prior experience in the sports industry is a plus, in particular, paddling sports.
6. Other requirements:
6.1. Ability to work on weekends and extended working hours.
6.2. Possession of Powered Pleasure Craft Driving Licence (PPCDL) will be an added advantage.
