Pay Band: 4 / Grade H
Location: Napier Road, Singapore

Department : Exams Customer Services

Contract Type: Indefinite Local Contract

Role Purpose:

To provide excellent Customer Service to all customers interested in all of the British Council’s activities (including English teaching, Examinations, Education UK, Library and cultural operations) in order to meet and exceed customers’ expectations and enable the British Council to meet its corporate objectives.

Main accountabilities but not limited to the following:

Enquiry Handling

• Answer first level enquiries received in person, by mail, email, telephone, or social media on relevant aspects of the UK and the British Council’s activities in a friendly and professional manner, invoking the principles of TIE in line with Customer Service standards.
• Build rapport with the prospect in order to find out the objectives, needs and requirements of the customer, and take their interest forward.
• Able to give accurate information on all services offered by the British Council, and to give customers the correct brochures, application and registration forms.
• Support test takers who want to register online at our premises.
• All feedback and customer comments are passed on to the Assistant Manager - Customer Service within one working day and recorded in writing.
• To communicate with internal and external personnel in a professional and enthusiastic manner.

Registration

• Register Exams candidates in a professional and friendly manner, while adhering to the procedures in place.
• Cross-sell relevant British Council services and products where appropriate.
• Understand customer needs and turning enquiries into sales.
• Work extra hours during registration period, if required

Standard For Collection And Handling Of Income

• Handles payment received from examination registrations.
• Responsible for generating and issuing payment links to customers for any required fees or charges.
• Ensures the payment link is accurate and provided to the customer promptly via the appropriate communication channel.
• Verifies payment completion before proceeding with the requested service or action.

Accurate Databases / Records, and Projects

• All databases and records, and information files are kept up to date in line with requirements outlined by AM – Customer Service.
• Make sure that information brochures/ leaflets are always replenished and are available.
• Responsible for updating relevant knowledge files and databases /web/ design posters in line with requirements outlined by AM-CS.
• Specific projects and responsibilities given to each member of staff are carried out in line with expected objectives.
• As duty officer ensure that designated tasks for the relevant shifts are completed.

All above accountabilities, duties and responsibilities should comply with standards and guidelines incorporated in the Global Policy Framework (e.g., Code of Conduct, Global Policy Statements, Child Protection (CP), Equality, Diversity, and Inclusion (EDI), Information Knowledge Management (IKM), ICT standards (e.g., Acceptable Usage of IT standards).

Role specific knowledge and experience

Minimum/essential

• Selling skills (confident and effective in up-selling and cross-selling British Council products)
• Competent IT and numeracy skills
• Accuracy (very high level of accuracy is required for all tasks)
• Excellent customer care skills across multiple channels

Desirable

• Knowledge of CRM
• Complaints handling

Requirements

• Diploma/Degree in any discipline
• At least 2 years’ experience working in a customer service role, preferably in the service industry.
• Excellent written and oral communication skills in English. Having ability to communicate in Chinese language is an added value.
• The successful candidate will work a 5-day week between Monday-Saturday with a scheduled day off. Additional hours will occasionally need to be worked, particularly during peak examination periods.

Additional Information

Conditions of Employment: Local Direct Hire

• Applications are welcomed from candidates currently in the location with a natural right to work.
• Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

About Jal

Since 2017, we have grown to 6 studios in Singapore, 3 in Malaysia, 1 in Indonesia and Dubai as well as built a diverse community of over 2,000 practitioners. We continue to grow and expanding to Philipines and looking for an experienced Sales Executive to be part of the Sales team. You will be responsible for the sales and business acquisition of the respective studio. He/she has to attend to walk-in inquiries, follow up on the leads that are generated by digital marketing and other channels.

The responsibilities can be divided into 3 parts:

- Conversion to Trials where the Studio Manager will attend to leads, address their questions about the classes and book an appropriate trial class for them after understanding his/her needs/goals.

- Attending to Trials: when the prospect comes for a trial class, he/she will have a positive experience and explain the various packages and try to close the sales.

- Post-sales services: The Studio Manager must also follow up with the members after closing to ensure that he/she attends the classes regularly, attend to feedback and provide continuous customer services. This will ensure the likelihood of the members to renew the package later or also create opportunities to recommend other workshops or personal training that meets the needs of the members.

The Sales Executives is an acting Studio Manager who has to maintain the studio in good condition with the support of the cleaning team and Customer Care Executive. In the absence of the CCE, you are required to step in and be present in the studio to cover.
The person should treat the studio as his/her own business and possess the following skills:

Entrepreneurial, excellent interpersonal skills, a communicative, genuine sense of helpfulness, enjoy meeting different people, and fulfilling their needs. Also able to handle complaints well, can handle stress and fast pace environment.

Those from the Fitness field will be an advantage.

6 days job Annual leave + Medical + staff benefit to all our Yoga classes.

You will also be given commission on top of the basic salary monthly.

Job Purpose

The Senior Executive, Leasing Position involves building relationships with prospective and current tenants and developing leasing strategies to enhance the trade mix in our commercial properties which brings convenience for our commuters and the community. You will support, improve and recreate leasing through curating our various spaces and properties, including our MRT, LRT stations and bus interchanges.

Responsibilities

• Develop and implement leasing strategies and plans for commercial activities in our MRT,LRT stations and bus interchanges
• Ensure all available space is leased in an appropriate, timely and effective manner according to the tenancy mix for all new and renewal leases
• Source and seek out prospective tenants
• Generate new leasing leads
• Establish and build networking channels with prospective, existing tenants and real estate marketing agents and maintain strong relationships with tenants and retailers.
• Enhance the value of our properties to generate new revenue streams.
• Ensure that the leasing policy is strictly adhered to at all time

Qualifications & Work Experience

• Degree in Business, Real Estate/Building or related qualifications preferred
• Min 2-3 years of experience in retail property leasing/marketing preferred
• Experience in handling land lease matters and prior knowledge in local planning regulations, land laws and Tenancy Agreement would be an advantage.

Skills

• Positive, professional approach with a strong emphasis on providing excellent customer service
• Resourceful, self-driven and able to perform effectively in a dynamic and fast paced environment
• A team player with excellent communication, presentation and interpersonal skills
• Possess good working attitude, drive, and resilience to meet job challenges

Job Responsibilities

· Proactively visit existing and new specialist doctors to establish strong relationships and identify new business opportunities

· Acitively generate new business by introducing doctors to the imaging MRI centres, driving referrals and ensure sustained partnerships

· Build relationships with key channel suppliers(insurance companies, GP clinics) to foster long term collaboration and business growth

· Identify and develop B2B and B2C consumer segments to expand the customer base.

· Conduct regular competitive analysis and pricing research to ensure competitiveness

· Develop and execute marketing strategies and campaigns from concept to completion

· Ensure the timely rollout of marketing plans with coordination with different stakeholders

· Build brand awareness through promotional packages and adjust strategies accordingly

· Compile and maintain comprehensive products/services offering lists

Requirements

· At least a diploma in Business or Marketing

· At least 2 years sales experience, preferably in the healthcare or medical industry

· Self motivated with the drive to meet new doctors to the centres

· Result-driven, with proven ability to meet and exceed sales targets

Please submit resumes to [email protected]

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

• Business Development, driving client acquisition and new user growth.
• Lead and take accountability for client servicing, media relations, local and regional account management.
• Build strategic relationships and partner with key industry players, agencies and vendors.
• Marketing duties, such as Social Media management, develop marketing campaigns, operation strategy development and implementation.
• Develop marketing strategies, such as competitive product analysis and research for optimisation of business model.
• Branding, ie. Creating a lasting impression among app users and improving product sales and market share.

Requirements

• Degree in Business Management or Sales and Marketing.
• 3 years of experience
• Working experience in international FinTech/Tech/Construction/Startup
• Experience managing and analysing online marketing campaigns with good client relationship management.
• Passionate about learning, new technology,

• Support events team in operations of events (Example, sourcing for venue, suppliers, setting up of event space, execution of event)
• Assist in registration and invoicing (Example, collection of payment)
• Proficient in MS Word, Excel and Power point
• To perform tasks assigned by supervisor as and when required

Responsibilities:

• Provide administration support to sales and reservation team (hybrid role)
• Handle telephone enquiries
• Ensure all reservation details are entered timely and accurately into the system.
• Organized and maintain an up-to-date filing system
• Perform other ad-hoc admin duties

Requirements:

• Min O Level Qualification or equivalent with 1 year of hospitality experience preferred.
• Good interpersonal skills and positive working attitude
• Good team player yet able to work independently

Interested parties please email resume and expected salary to [email protected]

• Pick up point from Orchard MRT station
• Staff meals provided

Responsibilities:

• Attend to guests’ needs and enquiries.
• Handles checking-in and checking-out of guests.
• Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stay

Requirements:

• Good interpersonal skills and positive working attitude
• Service oriented
• A good team player
• Work with passion, zest, energy and professionalism
• Perform 3-rotating shifts, and able to work on weekends and public holidays
• Entry level Diploma holders can apply.

Staff duty meal and uniform are provided.

Please send in resume with current & expected salaries via APPLY NOW button below.

We regret that only shortlisted candidates will be notified. Thank you for applying.

The Marketing Executive research content and consumer trends, develop content strategies, and create content for a variety of businesses in digital media. They work closely with design and marketing teams to ensure that the content is engaging and consistent across all media platforms.

Requirements:

• Strong background in creating and customizing compelling content to reach out to targeted audiences

• Able to work in a fast-paced environment and to meet deadlines

• Proactive, self-motivated and a team player

• Possess good communication, management, and coordination skills

• Strong understanding of the Singapore marketing landscape will be a plus (e.g. consumer trends, media channels, etc.)

• Analyse impact of campaign strategy and digital media planning and optimization towards business goals

• In-depth knowledge of various social media platforms (i.e. Telegram, Instagram, TikTok, etc.)

• Knowledge of softwares such as Adobe After Effects, Adobe InDesign, Adobe Photoshop, Adobe Illustrator, Canva will be an advantage

Roles & Responsibilities:

• Identify social media marketing trends and develop monthly content strategy, produce content for the required platforms, and schedule content in a timely manner

• Tailor content to different platforms and formats (e.g. static image, infographics, animation/GIF, Facebook/Instagram Stories, microvideos, polls, podcasts, live streams and event coverage)

• Ideate new and creative growth strategies through digital platforms and/or any emerging technologies including growth of Company social media platforms and their online presence

• Keep abreast of new social media sites, web technologies and digital marketing trends, and adopt these for future campaigns

• Monitor and evaluate campaign performance, assess campaign trends, prepare data analysis, and identify growth opportunities for clients

• Continuous review and active management of the website and all digital assets

•Creation and execution of marketing campaigns including company branding, online content strategy, social media campaigns etc.

(Minimum 2 years of relevant experience. Fresh Grads/Career Switch Candidates without experience may apply for our Graduate program)

Wanna be the Face of Confirm Good? Check us out:

TikTok:

https://www.tiktok.com/@confirmgoodsg

https://www.tiktok.com/@tastesoulsg

https://www.tiktok.com/@goodlobangsg

https://www.tiktok.com/@vanitysuitesg

https://www.tiktok.com/@goodtoflynews

Telegram:

Confirm Good: https://t.me/confirmgood

Good Lobang: https://t.me/goodlobang

Good-2-Go: https://t.me/good2gosg

TasteSoul: https://t.me/tastesoulsg

Vanity Suite: https://t.me/vanitysuite

Fitness Level Up: https://t.me/fitnesslevelup

Good To Fly: https://t.me/goodtofly

Parent Code: https://t.me/parentcode

Next In Tech: https://t.me/nextintech

Nightlife Collective: https://t.me/nightlifecollective

Student Perks: https://t.me/joinchat/TxqQuSdtT1fWlFFt

Job Responsibilities

· Proactively visit existing and new specialist doctors to establish strong relationships and identify new business opportunities

· Acitively generate new business by introducing doctors to the imaging MRI centres, driving referrals and ensure sustained partnerships

· Build relationships with key channel suppliers(insurance companies, GP clinics) to foster long term collaboration and business growth

· Identify and develop B2B and B2C consumer segments to expand the customer base.

· Conduct regular competitive analysis and pricing research to ensure competitiveness

· Develop and execute marketing strategies and campaigns from concept to completion

· Ensure the timely rollout of marketing plans with coordination with different stakeholders

· Build brand awareness through promotional packages and adjust strategies accordingly

· Compile and maintain comprehensive products/services offering lists

Requirements

· At least a diploma in Business or Marketing

· At least 2 years sales experience, preferably in the healthcare or medical industry

· Self motivated with the drive to meet new doctors to the centres

· Result-driven, with proven ability to meet and exceed sales targets

Please submit resumes to [email protected]

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

GOLD & JEWELLERY COMPANY REQUIRES

SOCIAL MEDIA SALE EXECUTIVE

Responsibilities:

a) Facebook Advertising
Creating Facebook Ads using Power Editor, and Understanding the Analytics
Creating Facebook Ads Custom Audience
Creating FB Ads & FB Ads Copywriting using Retargeting
b) Creating Email Sequence using Aweber or any equivalent softwarec) Creating Google Ads (...and Understanding the Analytics)d) Creating Native Ads (Taboola, Outbrain, etc.)e) YouTube Marketingf) Creating Ads on LinkedIn (...and Understanding the Analytics)g) Good written English and have some experience in copywriting will be a plush) Familiar with Aweber is a plus (though not necessary)i) Familiar with interpreting statistics for Blogs, Facebook Fan Pages, Facebook Ads. Familiar with interpreting statistics for other social media sites such as Youtube would be a plus.j) Experience in creating effective content that inspire, persuade and motivate readers to take Massive Action in the aspect of personal development and/or investing
Create and execute digital marketing campaigns, including web, SEO/ SEM, eDM, social media, paid advertising and content marketing, to achieve online store sales targets.
Manage social media channels and grow the online audience
Research, analyse and summarize data of the competition and market trends, consumer behaviour insights and collaborating feature development with Product team to keep ahead of the curve on new technologies and methodologies
Design and implement social media strategy to align with business goals
Develop relevant content topics to reach the Company’s target customers
Create, curate and manage all published content (image, content and video)

Monitor SEO and web traffic metrics. Grow followers / fan base
Monitor, listen and respond to users in a “Social” way while cultivating leads and sales
Manage efforts in building online reviews and reputation. Monitor online reviews and respond to reviews / queries in timely manner
Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency
Oversee social media accounts’ design (e.g Facebook timeline cover, profile picture, ads, Instagram…)
Better integration with other platforms for more effective mixed marketing efforts
Suggest and implement new features to develop brand awareness, e.g social advertising campaigns
Analyze, review and report on the effectiveness of campaigns in an effort to maximize results. Make recommendations and plans for revising social media, content writing, SEO and social advertising campaigns
Set specific objectives and report on ROI
Stay up to date with current technologies and trends in social media, design tools and applications.

Requirements:

Minimum Diploma/Degree in Marketing or any related discipline.
Preferably 3 to 5 years working experience in leading and managing SEO/SEM, Google ad/Google Adwords, marketing database, email, social media and display advertising experience will be an advantage.
Solid knowledge of website analytics tools, content creation on social media platforms (Instagram, Facebook etc) and strategies
Excellent communication skills both written and spoken.


Interested candidated are requested to send in detailed resume [email protected] or Call +65 83238881 & 67478504 Only shortlisted candidates will be notified.

WORK LOCATION:
Blk 1 Joo Chiat Road 01-1079/81/83 Singapore 420001 (5 minutes away from Paya Lebar & Eunos MRT)
------------------------------------------------------------------------------------------------------------
COMPANY SNAPSHOT

Registration Number: 47865600M
Average Processing time : 2 to 3 weeks
Salary: S$3000 to $4500 + Commission
Industry: Retail Sale of Gold & Jewellery
Company Size: 1-23 Employees
Dresscode: Informal (Black Jeans & Polo tee allowed)
Telephone Number: +65 83238881 & 67478504
Benefits: Medical & 13th Month AWS


COMPANY OVERVIEW

Originated from Ming Chau Jewellery which ran its business for thirty years. Everest Jewellery was incorporated in 1991 as a retailer chain of gold jewellery in Singapore. Everest Jewellery has grown in its thirty years of business, from a one-store jewellery retailer to a large chain in Singapore and a strong distribution network in many other countries all over the world like the US, UK, Canada and manufacturer of various design in a wide range of materials.

Everest Jewellery has established a strong retailer chain and a wide network of distribution
Great Career Opportunities

The Personal Assistant to the CEO plays a vital role in providing comprehensive administrative and organizational support, ensuring smooth day-to-day operations within the CEO’s office.

Roles & Responsibilities:

• Serve as the primary point of contact for the CEO.
• Manage and organize the CEO’s calendar, scheduling and prioritizing meetings in alignment with business needs.
• Prepare and compile data, materials, and presentations for the CEO.
• Proactively remind the CEO of upcoming events and appointments, ensuring all necessary documents and materials are prepared in advance.
• Coordinate meetings and liaise with employees and external parties on behalf of the CEO.
• Draft and edit correspondence, reports, and other documents on behalf of the CEO.
• Handle expense claims, travel arrangements, and other personal errands for the CEO.
• Coordinate and support company events and meetings, both internally and externally.
• Act as the main point of contact for external vendors and service providers.

Requirements:

• Highly proactive, dependable, and able to anticipate the CEO’s needs with exceptional attention to detail.
• A positive, alert, and can-do attitude.
• Discreet and trustworthy in managing confidential information.
• Tech-savvy, comfortable using social media and various technology platforms.
• Strong strategic mindset, with the ability to build relationships with diverse personalities and leadership styles.
• Entrepreneurial and value-driven, focused on adding value to the role and the organization.
• Excellent written and verbal communication skills
• Strong time management and prioritization skills, balancing the needs of the CEO and the leadership team.
• Organized, meticulous, and results-oriented, with a strong ability to get things done.
• Flexible and available to travel or work outside core business hours when required.

This is an exciting opportunity to work closely with the CEO and play a key role in the smooth functioning of the organization.

The Director acts as the day-to-day liaison between the client and media team, providing leadership, strategic direction and input for media plans. The Director effectively leverages experience, knowledge and skills to drive innovative thinking while balancing client, company, and team needs.

Key Responsibilities:

• Lead and manage the day-to-day strategic integrated media planning activities for assigned account(s).
• Help develop planning objectives and strategies that coincide with client’s marketing direction.
• Establish and grow client relationships by demonstrating an understanding of industry and client business issues
• Achieve the financial goals of the account by managing costs, revenue, and scope of work in accordance with client contract
• Oversee budget allocation process for all media based on client initiatives and direction; accurately project costs and anticipate the financial results of plan revisions Oversee and guide content development
• Cross team collaboration to work with the division leads in Strategy, Programmatic, Content, Analytics & Insights and Ad Ops team.
• Work with teams to evaluate media performance and KPIs to determine the extent to which the original objectives and strategies were met.
• Scope of work management, manage and optimise working process to ensure seamless implementation of projects is essential.
• Run and mentor a mid-size team and promotes a healthy team building and collaboration
• Participate in the recruitment and selection of junior staff
• Establish and maintain effective relationships within and outside the immediate team

Job Requirements:

• Bachelor's degree in Marketing, Advertising, Business, or a related field.
• min. 8-10 years of strong media experience, prior experience in managing large client accounts preferred.
• Ability to develop POVs on various media in the marketplace is essential to this role
• Sound in online and offline strategic planning
• Excellent presenter and strong in client & stakeholders management
• Detailed awareness of media landscape, trends, challenges and competition.
• Good understanding of research tools
• Ability to translate data into well-articulated ideas looking outside the box
• Creative ability to partner and develop innovation and first to market opportunities
• Superior organizational, interpersonal and managerial skills with attention to detail

Responsibilities & Duties:

• Manage full set of accounts
• Management reports, financial statements, GST submissions
• Carry out audit and assurance work of companies in different industries.
• Lead client audit engagements, which include planning executing, directing, and completing financial audits.
• Perform other job related duties as necessary.

Requirements & Qualifications:

• Diploma in Accountancy
• Minimum 2 to 3 years of relevant working experience
• Ability to work well in teams and independently
• Strong organizational skills, attentive to detail with the ability to meet tight reporting deadlines in a multitasking environment.
• Excellent communications and interpersonal skills, ability to work in a highly collaborative work environment.

Interested applicants please send your resume to [email protected]

Short listed candidates will be notified

At Income, we aim to create exponential value and cultivate dynamic learning culture. As part of Income’s Actuarial Pricing Team, candidate will work closely and collaborate with stakeholders across the organization to deliver business-oriented, customer-focused and innovative insurance solutions.

Responsibilities:

• Assist pricing team in product pricing project, including performing Regression Testing & User Acceptance Testing for new product implementation
• Provide ad hoc support to Product Development, Distribution, and Policy Servicing teams on client requests, including post-sales illustrations and customer queries
• To support updates and enhancement for Policy Illustration and Post Sales illustration templates
• Assist in the preparation of regulatory reporting filings for new product
• Adopt design-thinking and agile framework in delivering project.

Requirements:

• 1 - 2 years of experience working in a life insurance function within an actuarial capacity preferred, fresh graduates with relevant coursework or internships are encouraged to apply.
• Bachelor’s degree in Actuarial Science, Mathematics, Statistics or related field with good progress in actuarial credentials (e.g. ASA, AIA, AFA) from a recognized international actuarial body
• Ability in critical thinking, problem solving and decision making
• Excellent communication skills with the ability to present information clearly and concisely
• Detail oriented with a commitment to accuracy and quality
• Adaptable and open to dynamic working environment and willing to explore new ways of working
• Strong teamwork and collaboration skills

We are a research organisation dedicated to understanding issues facing Singapore companies. Working closely with key stakeholders, and through rigorous research, we aim to provide business insights that can shape government policies and initiatives for the benefit of Singapore’s business community.

Project / Operations Executive (Entry Level)

The role is to support the industry research unit by conducting data collection through multiple methods including online surveys, focus group discussion and secondary research on companies in Singapore.

Key Job Responsibilities

• Manage operational tasks including project set-up, monitoring of fieldwork progress and project timelines to ensure a successful project outcome
• Close collaboration with project team to ensure quality fieldwork execution, including online surveys, focus groups and other research methodologies
• Provide operational support for database management and data collection processes, including creating and/or updating and maintaining research workflows/SOPs as required
• Process and organise firmographics information collected into coherent industry profiles; maintain and update information in an accurate manner for tracking purpose
• Proactively review existing research workflows and process to meet ongoing project requirements

Qualifications, Skills, Attributes

• Diploma in Business, Statistics, Social Sciences or other related fields
• Proficient in the use of MS Excel
• Keen interest in market research, project management and/or operational responsibilities
• Proactive and resourceful
• Meticulous and detail-oriented
• Good communication skills
• Able to work in a dynamic environment, learn quickly and adapt to new circumstances
• Knowledge in Python, SPSS, Azure and SQL will be an advantage

To apply for this role of ask for further details, please email [email protected]

We regret that only shortlisted candidates will be notified.

Responsibilities

• Assist in the formulation of strategies to build a lasting digital connection with consumers
• Plan and monitor the ongoing company presence on social media (Twitter, Facebook etc.)
• Launch optimized online adverts through Google Adwords, Facebook etc. to increase company and brand awareness
• Be actively involved in SEO efforts (keyword, image optimization etc.)
• Prepare online newsletters and promotional emails and organize their distribution through various channels
• Provide creative ideas for content marketing and update website
• Collaborate with designers to improve user experience
• Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, WebTrends etc.)
• Acquire insight in online marketing trends and keep strategies up-to-date

Requirements

• Proven experience as a Digital Marketing Executive or in a similar role
• Minimum 2 years of experience in digital marketing
• Excellent understanding of digital marketing concepts and best practices
• Hands-on experience with B2C social media platforms, Google AdWords, email campaigns, and SEO/SEM strategies
• Proficient in web analytics tools (e.g., Google Analytics, NetInsight, WebTrends, etc.)
• Strong skills and experience in creative content writing
• Analytical mindset with critical thinking abilities
• Excellent communication and interpersonal skills
• BSc/BA in Marketing or a relevant field

Job Role

• Collaborate with business leaders to implement HR strategies that meet department goals.
• Manage all aspects of the employee lifecycle including recruitment, onboarding, contracts, performance management and offboarding.
• Ensure compliance with local labour laws and handle work pass applications and renewals.
• Advise employees on HR policies and procedures and employment related matters.
• Resolve employee relations issues and grievances professionally.
• Promote employee retention and cultivate a positive workplace culture.
• Support annual performance appraisals and contribute to HR projects and process improvements.
• Handle payroll processing, CPF submissions and statutory filings with accuracy and timeliness.

Requirements

• Diploma or Degree in Human Resource Management (HRM) or related field
• 3 to 5 years of experience in full spectrum HR functions
• Strong knowledge of Singapore Employment Laws
• Excellent communication, interpersonal, and organizational skills
• Proactive, detail-oriented and able to work independently and in a team
• Analytical mindset and experience with HRMS software (e.g. EPE, Access or Info-Tech)

30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.

Job Highlights:

• 5-day work week
• Career Progression Opportunities
• Dynamic team

Job Description:

• Reporting to the Assistant Front Office Manager, you are responsible in directing the welcome experience whilst ensuring compliance with all policies, brand standards and satisfaction of guests’ needs.
• You should be a people person who is courteous, efficient and enjoys to meet and serve .
  
  As a Guest Services Executive, your duties and responsibilities will include:
• Performing all front desk duties including confirming reservations (emails/phone/over the counter), occupancy and audit reports, cashiering, room assignments, guest check-in and check outs in a friendly and efficient manner.
• Providing hotel and travel information and sharing local tourist insights.
• Handling guests’ inquiries and providing prompt responses and assistance
• Analyzing and resolving problems while exercising good judgment
• Ensuring a high level of customer service is consistently maintained.
• Develop and maintain positive working relationships with others.
• Maintaining confidentiality of all guests' information and hotel data.
• Escorting guests to their rooms, making personal deliveries for guests, conducting room and hotel tours.
• Reporting accidents, injuries, and unsafe work conditions to the manager.
• Adhere to all company policies, procedures and etiquettes.
• Perform other departmental or cross departmental job duties as requested by management.
  
  Job Requirements:
• Diploma or equivalent in Hospitality Management / Business Administration.
• 2 years of experience in Guest Services, Front Desk or related professional field.
• Computer literate and proficient with Microsoft Office.
• Able to perform shift work including nights, weekends, and/or public holidays.
• Good understanding/knowledge of using the hotel property management system.

Career Description:

Independently handle a portfolio of Singapore private limited companies' clients for routine bookkeeping, payroll processing, GST, Corporate Tax and XBRL filing and meet ACRA and IRAS filing deadlines.

Assist clients in preparing their monthly, quarterly, or annual management accounts.

Responsible for preparing Unaudited Financial Statements (UFS) for the clients following Singapore FRS (Financial Reporting Standards).

Assist clients with the preparation of quarterly GST returns, annual tax computations, and Form C or Form C-S and Appendices for submission to the IRAS.

Liaise with and advise clients on on-going company's bookkeeping, payroll related, ACRA and IRAS related matters.

Assist the Managers to guide and/or review Executives’ work in handling day to day business outsourcing services.

Support the Managers in the transition of the accounting, GST, Corporate Tax transfer records from the take-over business and on boarding of new clients.

Assist the Managers to implement new software, improve SOP, workflows and processes and ensure the team comply with relevant statutory acts and filing deadlines.

Work as a team member by sharing responsibilities, providing support and maintaining communication with colleagues on an effective and efficient basis

Develop and maintain professional relationships with clients; and

Liaise with external parties and service providers of our clients, where necessary.

Requirements:

Diploma/Degree in Accountancy or a professional qualification under ACCA, SCAQ and ICAEW schemes

Minimum 2-3 years accounting/audit work experience in a public accounting firm

Conversant and understanding of Singapore Financial Reporting Standards and Company Act

Proactive, committed and a team player

Technology savvy, excellent interpersonal, written & oral communication and analytical skills.

Possess initiative and ability to work independently

Interested candidates are invited to apply online. Only shortlisted candidates will be notified. Thank you for your interest.

Tina Tan

EA No. 23C1599

EA Personnel No. R23115167

Responsibilities:

• Establish client’s requirements and undertake feasibility studies
• Attend onsite and consultants’ meetings and liaise with clients, architects and associate consultants in the administration of projects
• Interpret engineering drawings and specifications to calculate project costs
• Prepare various main building contracts, piling contracts and nominated sub-contracts for tender and contract formalization
• Measure and take off quantities for architectural and structural work elements
• Administer pre and post contract and consultancy work
• Assess variation orders, prepare interim valuations, cost plans and budget studies
• Compile contract documents for execution
• Understand and adhere to the statutory building regulations
• Undertake cost analysis for repair and maintenance of project work
• Allocate work to subcontractors
• Analyze outcomes and write detailed progress reports
• Maintain awareness of different building contracts in current use
• Valuing completed work and arrange payments
• Provide advice on contractual claims

Requirements:

• Degree or Diploma in Building / Quantity Surveying or equivalent qualification
• 3 year experience within pre and post contract in consultancy / Construction is preferred but not a must
• Individuals of the highest caliber who are confident, driven and with excellent interpersonal skills
• Organized and able to handle stress

Position Overview:

We are seeking a proactive and detail-oriented F&B Recruitment Executive to join our team. In this role, you will focus on sourcing, screening, and hiring the best talent for various roles within the Food & Beverage (F&B) industry. You will play a critical part in ensuring the staffing needs of the business are met with qualified candidates who align with the company's goals and culture.

Responsibilities:

1. Talent Acquisition: Identify and attract top talent for various F&B roles, including chefs,

service staff, kitchen assistants, and management-level positions.

2. Sourcing Candidates: Utilize job portals, social media, employee referrals, and other

channels to source qualified candidates.

3. Screening and Interviews: Conduct initial screenings and coordinate interviews with hiring

managers to ensure a smooth recruitment process.

4. Job Posting: Create and post job advertisements tailored to specific roles and requirements.

5. Candidate Relationship Management: Maintain regular communication with candidates

to ensure a positive recruitment experience.

6. Database Management: Maintain an up-to-date recruitment database to track applications

and manage talent pipelines.

7. Market Research: Stay updated on F&B industry trends and salary benchmarks to attract

competitive talent.

8. Onboarding Support: Assist with the onboarding process to ensure new hires integrate

smoothly into the team.

Requirements:

• ** Applicable to Singaporeans only due to quota limitations
• Diploma or Degree in Human Resources, Business Administration, or a related field.
• 1-2 years of recruitment experience, preferably within the F&B or hospitality industry.
• Strong communication and interpersonal skills.
• Ability to handle high-volume recruitment processes efficiently.
• Proficient in using recruitment software and online job portals.
• Detail-oriented and organized.
• Fluency in Chinese and English to communicate effectively with a diverse workforce.
• Positive working attitude and a ready smile
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Able to join us within short notice

Responsibilities:

• Support day-to-day operations.
• Taking care and manage goods receiving and outgoing.
• Proper management of receiving store, data entry, and ensure good housekeeping.
• Assisting and support operational requirements.
• Providing excellent customer service and maintaining relationships with stakeholders.
• Preparing and filing forms and other documents.
• Analyzing all operations and forwarding suggestions for improvement to the Manager.
• Other relevant duties as assigned.

Requirements:

• Diploma and above in Supply Chain, or in a relevant discipline.
• Candidates with prior experience in a similar position would be advantageous
• Excellent communication skills and problem-solving skills.
• Good organizational skills and ability to set priorities, manage time effectively.
• Salary package and position will be commensurate based on experience and skill set.

Work location: 70 Alps Ave, Singapore 498801

Job Responsibilities

· Proactively visit existing and new specialist doctors to establish strong relationships and identify new business opportunities

· Acitively generate new business by introducing doctors to the imaging MRI centres, driving referrals and ensure sustained partnerships

· Build relationships with key channel suppliers(insurance companies, GP clinics) to foster long term collaboration and business growth

· Identify and develop B2B and B2C consumer segments to expand the customer base.

· Conduct regular competitive analysis and pricing research to ensure competitiveness

· Develop and execute marketing strategies and campaigns from concept to completion

· Ensure the timely rollout of marketing plans with coordination with different stakeholders

· Build brand awareness through promotional packages and adjust strategies accordingly

· Compile and maintain comprehensive products/services offering lists

Requirements

· At least a diploma in Business or Marketing

· At least 2 years sales experience, preferably in the healthcare or medical industry

· Self motivated with the drive to meet new doctors to the centres

· Result-driven, with proven ability to meet and exceed sales targets

Please submit resumes to [email protected]

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

What’s the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As an Executive, you will not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, in support and partnership with Front Office, Guest Relations and Uniformed Services Teams. You will also create the warm atmosphere that makes our guests feel at home in any location of the hotel.

Your day-to-day

• Be the warm welcome that kicks off a memorable guest experience
• Multi-Faceted Duties - Trained to be able to carry out multiple roles within the hotel such as Front Desk, Club InterContinental and Concierge
• Front Desk – Delivery of efficient check-in and check-out procedures as per Standard Operating Procedures with True Hospitality and genuine interest in our Guests. Handle cash and credit card transactions. Take and manage guest bookings, up-selling opportunities and sharing of experiences to enrich their stay experiences.
• Uniformed Services – Working Better Together with Uniformed Services Team in providing guests with prompt service, professional attention and personal recognition with excellent local knowledge. Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
• Club InterContinental - Assists in delivering the Club InterContinental stay and dining experience with the guidance of Butler & Club InterContinental Manager.
  Working Better Together with Culinary team in ensuring that Club InterContinental dining experiences are delivered as per Brand standards.
• Executing upon key butler responsibilities across all facets of the guest experience; performed with an intuitive and anticipative service sequence with flair.
• Ensures complete resolution of guest feedback and thoroughness in recording of feedback and preferences of all guests.
• Key point of contact for Guests across guest journey (pre arrival, during stay and post departure).
• Supports in all Front Office & F&B relevant department and works closely with all section within the hotel in ensuring a most seamless delivery of all guest experiences across the Hotel.
• Responsible for maintaining inventory levels, maintenance and general upkeep of equipment and operating supplies.
• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
• Conducts shift briefings to ensure hotel activities, events and operational requirements are known on the day’s schedule. Attends Group Pre-conference with Operational and Sales Leads, manage group room allocations, handles group arrivals and departures in the absence of Rooms Controller.
• Check, responds/action all emails in a professional and timely manner in the absence of Rooms Controller. Handles IHG Rewards Club and non-members’ room allocation, ensures rooms are assigned according to preferences in the absence of Rooms Controller
• Schedule and regularly conducts routine inspections of area under his/her control and guest rooms prior to arrival.
• Controls and monitors departmental costs on an ongoing basis to ensure performance against Hotel’s rolling forecast and official budget.
• Communicates closely and regularly with Housekeeping Coordinator on room status; Arrange/prepare site inspection rooms for Sales & Marketing on a daily basis and coordinates with Engineering and Housekeeping on PMM (Preventive Maintenance) daily on the blocking and releasing after completion in the absence of Rooms Controller.
• Elevating Guest Experience – Deliver our Loyalty Experience by acknowledging our IHG Reward Club and InterContinental Ambassadors; tailoring our Club InterContinental guests experience in person, emails, or on the phone. Stay one step ahead of guests’ needs – record and act on preferences, handle messages, requests, questions and concerns proactively. Be a trusted contact for all guests.
  Assist Guests with all requests; from accommodation billing to local knowledge, and basic problem handling to take care of their stay
• Driving Results – Supports Department in delivering to departmental targets of upselling revenue and Loyalty enrolment. Delivers genuine guest experiences with True Hospitality.
• Leading Others – Supervises and directs Guest Experience Ambassadors. Reports to Duty Manager and supports other departments at peak periods. Cooperate and communicates with other hotel departments as required.
• Develops, oversees, mentors and coaches all associates and interns functionally.
• Upholding of safety and security of our Guests and Colleagues at the Workplace in line with Hotel’s Emergency Response procedures and security guidelines.

What we need from you

• Strong eye for detail and delivery of service excellence across all operational facets of the guest experience.
• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy – you will need a good grasp of reading, writing, basic maths and computers
• Advanced Front Office Opera PMS knowledge and upselling skills
• Appreciation for Food & Beverage offerings, and provision of excellent Food & Beverage service standards with food handling certification
• Flexibility – night at times, weekend and holiday shifts are all part of the job
• You will have a tertiary or a diploma qualification. A college or university degree would be a bonus, but not essential
• Experience - You have spent at least two years in a front desk or guest service supervisory position
• Strength - sometimes you will need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling
• May be required to work nights, weekends, and/or holidays.