We are seeking a highly organized and experienced Customer Service Manager to oversee all aspects of customer service operations within our Food & Beverage establishment. The ideal candidate will possess exceptional leadership skills, a strong understanding of customer service principles, and a passion for delivering an outstanding guest experience. The Customer Service Manager will play a pivotal role in ensuring customer satisfaction, resolving issues, and driving overall business success.

Role and Responsibilities

Team Leadership

• Recruit, train, and supervise a team of servers, Waitress and other front-of-house staff.
• Provide ongoing coaching and feedback to ensure the team delivers exceptional service.
• Foster a positive and collaborative work environment that promotes teamwork and employee morale.

Customer Experience Management

• Develop and implement strategies to enhance the overall dining experience for guests.
• Monitor customer feedback and implement improvements based on suggestions and complaints.
• Lead by example by providing outstanding customer service and resolving guest issues promptly and effectively.

Operational Efficiency

• Ensure efficient operation of service areas, including dining rooms, bars, and waiting areas.
• Coordinate with kitchen staff to ensure timely and accurate food delivery.
• Manage reservations and seating arrangements to optimize dining room capacity and flow.

Quality Control

• Ensure that food and beverages meet quality standards and are presented according to company guidelines.
• Conduct regular inspections of service areas to maintain cleanliness and organization.
• Monitor compliance with health and safety regulations and take corrective action as necessary.

Inventory and Supplies Management

• Oversee inventory levels of dining room supplies, such as utensils, glassware, and linens.
• Place orders for supplies as needed and ensure proper stock rotation.
• Monitor and control costs related to customer service operations.

Qualifications and Education Requirements

• Diploma or Certificate in Business Administration, Management, or a related discipline is often preferred.
• Previous experience in F & B or a related field.
• Excellent communication and interpersonal abilities.
• Previous experience in a customer service management role within the food and beverage industry.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Excellent communication and problem-solving abilities.
• Knowledge of food and beverage operations, including service techniques and standards.
• Familiarity with point-of-sale (POS) systems
• Understanding of health and safety regulations.
• Flexibility to work evenings, weekends, and holidays as required.

Duties & Responsibilities

• Arrange and schedule in all assigned on-stage performances of the company.
• Attend and arrange for rehearsals and work with other performer.
• Work with performers to fine-tune performance.
• Keep and update weekly routine performances.
• Assist the performer in selection for optimal performance standards.
• In charge of the admin of the performer including reporting to the management.
• Need to manage the staff and assist the management in handling all the issues of the performers.
• Attend monthly meetings pertaining to stage performance matters Requirements.
• Ability to communicate well with staff/ performer from East Asia.
• 3 to 4 years’ experience as Performing Artiste Manager or related manager.
• Able to communicate well with the performers.
• Has experience as Performer is a plus.
• Knowledge of Mandarin Pop or Jpop Kpop is advantageous.
• Strong stage experience.

• Design and Formulate Promotional Campaigns
• Contracting with Hotels and Attractions on a yearly basis
• In house fleet management, drivers’ employment and performances review for all staff
• Ensure accounts department are managed diligently with due diligence and all invoices are sent out to clients
• Payment approval for suppliers, payroll and CPF payment checking for Director approval
• Look out for local staff for employment to enhance company service delivery are on high standards
• Attend seminars, trade fairs across different destinations
• Create new products for MICE event in Singapore
• Ensure company creates training for local staff for upgrading, trainings, conduct quarterly meet session between staff and management
• Propose improvements on all aspect of company growth and planning
• Attend meetings with suppliers and potential clients to propose our company services
• Source local IT companies to build up our system for client to use on the smart phones.
• Website improvements and improvise and promote companies’ social media marketing presence

Key Responsibilities:

• Identify and develop new business opportunities to achieve revenue targets.
• Build and maintain strong relationships with clients and partners.
• Conduct market research to understand trends and customer needs.
• Develop and implement strategic business plans to drive growth.
• Collaborate with internal teams to create tailored solutions for clients.
• Prepare and present compelling business proposals.

Requirement:

• Proven experience in business development, sales, or a related field.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.

Responsibilities:

• Security Software and Access Control hardware
• After market sales related promotion to existing customers in Singapore
• Regular " patrol " activity as pro-active maintenance promotion. Software Service proposal with quotation & manage prospective / secure order / execute maintenance job by team
• Solutioning skills such as Troubleshooting / proper report and action order to the team.
• Prepare proposals
• identify protential clients
• Energy saving proposal with existing system diagnosis
• Help up and coordination with Sales & Marketing department. Job task share when the existing customer does machine replacement or expansion / upgrading orders.

ABOUT THE COMPANY

NewPower Worldwide is the fastest growing global independent distributor of electronics components, committed to delivering high-quality solutions to our customers worldwide. We are currently seeking a Sales Account Manager to join our dynamic team and contribute to our continued success in the industry.

JOB OVERVIEW

This role will focus on prospecting new customers, soliciting new business with our existing customers and closing deals to meet and exceed sales targets.

JOB ROLES & RESPONSIBILITIES

• Develop new accounts and expand our customer base across the APAC region.
• Manage and cultivate strong relationships with existing clients to maximize sales opportunities.
• Proactively call assigned accounts to solicit new business.
• Implement sales strategies to achieve and exceed targets.
• Ensure the entire sales process is done with a high level of urgency and accuracy to exceed customer needs/expectations: RFQ, quote, order processing, and fulfillment.
• Accurately document and update prospecting activity and new sales opportunities in our propriety CRM.
• Collaborate with cross-functional teams to ensure seamless delivery of products and services.
• Stay abreast of industry trends and market developments to identify growth opportunities.
• Drive and track weekly, monthly, and quarterly performance and sales metrics.

JOB REQUIREMENT(S)

• Minimum Diploma in Business, Supply Chain or equivalent.
• At least 2 years of Sales experiences, preferably in B2B sales.
• Strong communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.

INFORMATION:

Provide technical support on product offerings and solutions to the customers.

Ensure proposed solution meets the local authority requirements, and accordingly to tender specifications.

Work closely with consultants, integrators/ contractors, and distributors to offer customers.

Plan and manage pre-sale activities including pricing, material specifications study and out-sourcing works.

SCOPE OF WORK:

Technical support on product offerings and solutions to the customers.

Proposed solution meets the regulatory and to tender specifications.

Work with consultants, integrators/ contractors, and distributors to offer customers.

Plan and manage pre-sale activities including pricing & material specifications study.

Study and proposes alternative solutions, specifications deviation from inquiry documents.

Work on project tender specifications, attend site for survey and assist integration proposal.

Discuss with inquirers on specifications change especially on installation design.

Generate project cost estimation, identifies new vendors / suppliers / contractors for optimum cost.

Work with sales team to generate detailed project proposals, quotations & technical documents.

Identify customer needs by focusing on promotional activities/ target group/building project pipeline.

Plan, execute marketing engagement for the target group to identify new business opportunities.

Work with vendors to provide competitive solution and identify opportunities for business growth.

Provide report of promotional activities and sales leads/forecast to share market intelligence.

Conducting regular training seminars in conjunction with product marketing managers.

REQUIREMENTS:

Diploma/Degree in Electrical/Electronic Engineering,

At least 6 years of relevant experience;

Knowledge in power products, e.g. Power Systems, UPS systems, switchgear, voltage components.

Understand architectural, mechanical, and electrical blueprints and electronic control systems.

Knowledge in site installation works and requirements preferred.

WORKING HOURS / LOCATION

5 day work week

8.30am to 5.15pm

Location in Jurong

OTHER BENEFITS

Annual leave - 15 days up to 21 days

Medical, dental, optical and annual health screening benefits

Company transport provided at Boon Lay MRT station

Other allowances applicable

Interested applicants, please attach your resume with your current salary. expected salary, reasons for leaving and notice period upon application.

Gladwin Teo Jian Rong

EA No. 23C1599

EA Personnel no. R1768774

Responsibilities

• Liaise with all theatre departments and collate information
• Collaborate with the Production Manager regarding budgets
• Supervise the set, lighting, and sound installation
• Create a prompt script compiled with notes on Actors’ cues and requirements for props, lighting, and sound
• Make alterations to the set and props between scene changes
• Cue the Lighting and Sound Technicians
• Create a risk assessment to ensure the safety of the full company

Requirements and skills

• Proven work experience as a Stage Manager or similar role
• Computer skills and understanding of current technology
• Ability to work under pressure
• A sharp eye for detail and talnet

As the Programmes Manager at Extraordinary People Limited, you will assume a pivotal role in the facilitation and support of programme implementation. Your responsibilities encompass identifying gaps, analyzing data to discern patterns and opportunities, refining existing service models, and integrating structural changes at the systems level to accommodate a broader spectrum of special needs clients.

Supporting Programme Development:

• Employ a structured methodology to collaborate with the programme team and stakeholders, fostering a deep understanding of client challenges and requirements.
• Maintain a comprehensive grasp of client needs, continually refining programme implementation strategies.
• Develop coherent plans to address challenges and enhance programme efficacy.

Programme Evaluation:

• Conduct comprehensive evaluations and reviews of programmes and projects, utilizing data analysis and research methodologies.
• Engage stakeholders throughout the change management process, ensuring seamless transitions within the programme.
• Manage inter-project interfaces across diverse stakeholders and sectors.
• Oversee successful programme outcomes, including grants processing and rigorous fund administration controls.
• Promptly initiate corrective actions and interventions to address programme gaps or issues.
• Regularly report on programme progress to stakeholders.

Job Requirements

• Hold a degree in any discipline, with relevant professional experience (Preference for experience in social care (SPED) or the visual and performing arts industry, although not mandatory).
• Performing Arts and Visual Arts backgrounds/experience will have an added advantage.
• Possess strong organizational skills, critical thinking abilities, and an analytical approach to problem-solving.
• Demonstrate self-motivation, resilience, and tenacity in pursuing programme objectives.
• Adaptability to fluid environments, with a flexible approach to work and the ability to thrive under pressure in dynamic settings.
• Proficiency in basic grant management and financial skills to oversee programme budgets and evaluations.

- Maintaining a positive, empathetic, and professional attitude toward customers at all times

- Processing document, forms, applications, and requests

- Arrange transportation

- Data input into system

- Ensure customer satisfaction and provide professional customer support

Requirements:

- Able to read and write Mandarin (可以读写中文）

- Able to work during weekend (day shift)

- Able to communicate with Indonesian, Chinese and English speaking customer

- Able to work independently and remotely when required

- Excellent Communication Skills in english

- Proficiency in Microsoft Office

- Trustworthy and responsible person

- Bachelors Degree of any field

This position is responsible for the planning and direction of the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Overall responsible for the administration and operations of several restaurant outlets under one restaurant brand.

• Work with chefs and other personnel to plan menus that are flavourful and popular with customers. Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high-quality preparation and service.

• Work with other management personnel to plan marketing, advertising, and any special restaurant functions.

• Direct hiring, training, and scheduling of food service personnel.

• He/she is to implement all standardized procedures, rules, and regulations systematically in order to be in line with company standards and policies

• Ensure proper working condition of all outlet equipment and prepare equipment defect list

• Safe keeping of company properties

• Ensure proper daily sales deposit

• Ensure outlet cleanliness upkeep according to NEA requirements

• Investigate and resolve complaints concerning food quality and service.

• Prepare checks that itemize and total meal costs using the Point of Sales system.

• Perform other duties as assigned by management.

REQUIREMENTS

• Min GCE ‘N’ level or equivalent with at least 4-6 years of relevant experience

• Strong communication, interpersonal, and management skills

• Energetic, positive-minded individual

• Able to work independently and in a team

This position is responsible for the planning and direction of the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Overall responsible for the administration and operations of several restaurant outlets under one restaurant brand.

• Work with chefs and other personnel to plan menus that are flavourful and popular with customers. Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high-quality preparation and service.

• Work with other management personnel to plan marketing, advertising, and any special restaurant functions.

• Direct hiring, training, and scheduling of food service personnel.

• He/she is to implement all standardized procedures, rules, and regulations systematically in order to be in line with company standards and policies

• Ensure proper working condition of all outlet equipment and prepare equipment defect list

• Safe keeping of company properties

• Ensure proper daily sales deposit

• Ensure outlet cleanliness upkeep according to NEA requirements

• Investigate and resolve complaints concerning food quality and service.

• Prepare checks that itemize and total meal costs using the Point of Sales system.

• Perform other duties as assigned by management.

REQUIREMENTS

• Min GCE ‘N’ level or equivalent with at least 3-6 years of relevant experience

• Strong communication, interpersonal, and management skills

• Energetic, positive-minded individual

• Able to work independently and in a team

SENIOR MGR, PROCUREMENT & ADMIN

• Plan and manage all procurement activities conducted by the User Divisions to ensure timeliness of procurement and contract implementation
• Provide professional advice to Divisions on best practices in sourcing, contract management and supplier management practices and manage inquiries from users
• Develop and maintain the company's procurement governance framework, striking an optimal balance between governance and operations efficiency
• Lead and mentor the procurement team, promoting a culture of continuous improvement and innovation
• Lead the new procurement system implementation
• Manage the entire procurement process
• Review internal Corporate Services SOPs, templates to support digitalisation and streamline processes
• Establish and maintain a process and system of archival, organization, retrieval and disposal of records to support needs of HSG and compliance with internal policies
• Participate in ad hoc projects as assigned

Job requirements

• Tertiary degree in Business, Accountancy or Finance
• Minimum 5 years of procurement experience in statutory boards or ministries
• A good understanding of Government Procurement Policies will be advantageous.
• Familiar with Tenderboard system or Oracle.
• Committed with good working attitude and resilience to produce the desired results.
• Effective stakeholder management, independent, good communication and interpersonal skills.
• Has a growth mindset in seeking continual improvements and keeping up with digital transformation that leads to significantly better and cost-effective outcomes.
• Good team player and meticulous with numbers.
• Independent and self-driven with the ability to multi-task in a dynamic and fast-paced environment and perform under pressure.

Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific®, PARKROYAL COLLECTION® and PARKROYAL®. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create Service Excellence Culture, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint.

Based at our Corporate Office in Singapore, we are looking for a passionate and energetic individual to join us as IT Applications Manager.

Job Responsibilities:

The IT Application Manager is responsible for overseeing the development, implementation, and maintenance of software applications within the group. This corporate role focuses on managing application lifecycle, ensuring alignment with business requirements, and optimizing the utilization of technology solutions to enhance operational efficiency and guest experiences.

• Oversee the entire lifecycle of software applications within the hotel, from requirements gathering to deployment and ongoing support.
• Collaborate with stakeholders to understand business needs, define application requirements, and recommend appropriate solutions.
• Ensure applications are developed, tested, and implemented according to industry best practices and quality standards.
• Oversee the design, development, and customization of applications to meet the specific needs of the hotel.
• Coordinate with external development teams to ensure timely delivery of application enhancements, bug fixes, and new features.
• Conduct thorough testing and quality assurance processes to ensure application reliability, usability, and performance.
• Oversee the integration of various software applications, ensuring seamless data flow and functionality across systems.
• Collaborate with different departments to identify integration requirements and streamline business processes.
• Manage interfaces with third-party systems, such as property management systems (Opera) and point of sale (Infrasys POS) systems, to ensure data accuracy and consistency.
• Configure application settings and parameters to align with business requirements and optimize performance.
• Provide user support and training for software applications, ensuring effective utilization and user satisfaction.
• Address and resolve application-related issues promptly, coordinating with vendors when necessary.
• Implement and enforce application security measures, ensuring protection of sensitive data and adherence to industry regulations.
• Work with Cybersecurity team to monitor and mitigate application vulnerabilities. Ensure application perform regular security assessments and keep patches updated.
• Stay updated with emerging security threats and recommend measures to enhance application security.
• Assist Applications Lead to manage Opera Cloud, Infrasys POS Cloud, and other corporate/hotel applications.
• Foster a collaborative work environment, promoting knowledge sharing and cross-functional collaboration.
• Collaborate with other IT teams and departments to align application strategies with overall technology initiatives.

The Person:

• Degree / Diploma in Business Computing / Computer Science / Information Technology
• Minimum of 5 - 7 years of experience in application management
• Solid understanding of application security principles, encryption, and vulnerability management.
• Proficient in project management methodologies, with the ability to manage multiple projects and priorities simultaneously.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Familiarity with application integration techniques, APIs, and data exchange protocols.
• Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels. Pan Pacific Hotels Group is dedicated to providing equal employment opportunities, including individuals with disabilities.
• We regret that only shortlisted candidates will be notified.

Roles & Responsibilities

• Basic $5500 and above + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Central
• Working day: Monday to Fri
• Working hours: 9.30am to 6.30pm

Job Responsibilities:

• Assist the Managing Director in developing, implementing and monitoring the compliance of internal control policies and procedures
• Prepare Feasibility study for company prospective projects.
• Review consolidated financial statements, management reports and budget variance analysis of the Group
• Coordinate, participate and deliver insights into the financial reports in the management meeting and board meeting
• Manage relationship with external auditors for financial audits
• Lead the preparation of annual budgets, analysis and presentation to Management
• Oversee the costing function for the Built Industries activities in Singapore
• Supervision of local & overseas Accounts staff with full spectrum of accounting responsibilities
• Perform any other tasks as the need arises
• Lead the Company Admin, Finance and HR Departments.
• Assist the Group in debt and fund raising when required.

Job Requirements:

• Possess minimum Bachelor’s degree in Accounting, Finance, business, business administration or related field with at least 4 years of working experience, including experience in built industries costing, tender and supervisory experience.
• Familiar with Debts & Loans in singapore banking context.

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Role:

• Manage the daily operations of the language centre
• Manage teachers schedules and plan courses based on demand, availability and other constraints
• Manage the direct reporting staff in charge of handling inquiries (walk-in, phone, email...)
• Issue invoices, record payment of fees
• Follow-up students and ensure quality of service
• Handle escalated clients inquiries or claims
• Resolve issues as required
• Order from suppliers (books, office supplies...)
• Ensure that the centre is cleaned properly
• Working hours: Mon to Fri 10.30am to 7.30pm

Requirements:

• 1st experience in a management role in a tuition center/school
• Basic knowledge of book keeping
• Good presentation and customer-oriented
• Comfortable with clients face to face and over the phone
• Dynamic, self-driven, professional and reliable
• Proficient with Office, email and IT applications

Investment Reporting is a critical function within the Finance department, supporting Income's multi-asset investment portfolios totaling over $40 billion.

We collaborate closely with various departments across the organization and external service providers to provide operational oversight and support for investment portfolios, financial reporting, and regulatory compliance.

As a member of our team, you will play a key role in supporting reporting functions essential for managing the assets of insurance funds.

You will be part of the team that is responsible for overseeing and supporting the operational and reporting requirements of Income's investment assets, including Investment-Linked Products (ILP)

• Oversee the review of daily and monthly Net Asset Value (NAV) calculations for ILP and insurance funds
• Review financial statements and fund reports in compliance with accounting standards and regulatory requirements
• Manage cashflows and fund expenses, including accruals, invoicing, and payment processing
• Ensure timely and accurate submission of regulatory reports
• Collaborate with auditors and regulators to address queries and ensure compliance
• Act as the primary contact for internal stakeholders, including investment teams and risk and compliance management to address investment-related matters.
• Liaise with external parties such as custodians, auditors, and regulatory bodies to ensure seamless operations
• Identify and implement process improvements to enhance efficiency, accuracy, and scalability
• Provide hands-on support in resolving complex or time-sensitive issues during financial closings or operational peaks
• Drive the automation of reporting and reconciliation processes using relevant tools and systems
• Lead and manage change initiatives, ensuring smooth transitions during process updates, system implementations, or structural shifts
• Participate in projects or ad-hoc tasks as allocated.

Qualifications

• University Degree in the Accounting or equivalent
• Minimum 7 years relevant experience in financial industry and regulatory reporting
• Prior experience in audit firm or insurance sector will be an added advantage
• Strong fund accounting knowledge, skills and experience in various investment asset classes and related processes
• Strong communication, writing and interpersonal skills
• Proven leadership and team management skills
• Ability to work under pressure and meet tight deadlines
• Strong analytical skills and meticulous with eye for details
• Adaptable to change and open to innovation.
• Commitment to fostering a positive team environment

Key Responsibilities:

• Develop and execute business strategies to achieve growth objectives in the iron wholesale trade sector.
• Identify and pursue new business opportunities, including partnerships, contracts, and market expansions.
• Establish and maintain strong relationships with clients, suppliers, and stakeholders.
• Conduct market research to identify trends, customer needs, and competitive insights.
• Prepare and deliver compelling sales presentations, proposals, and contract negotiations.
• Collaborate with cross-functional teams to ensure smooth execution of business deals.
• Monitor sales performance and generate regular reports to management.

Requirements:

• Educational Background: Bachelor’s degree in Business, Marketing, or a related field.
• Experience: At least 10–15 years of proven experience in business development, preferably in the iron or related sectors.
• Skills:Strong negotiation, communication, and relationship-building skills.
  Analytical mindset with the ability to identify and capitalize on opportunities.
  Proficient in market research and data analysis.
• Industry Knowledge: Familiarity with the wholesale trade and supply chain dynamics in the iron sector is a plus.
• Other Requirements: Willingness to travel regionally for business engagements.Proficiency in both Chinese Mandarin and English, as this role involves frequent communication with Chinese stakeholders.

Responsibilities

• To follow-up with the main contractor and relevant consultants on the outstanding building defect list and bring it to a closure;
• Manage and oversee all service providers and contractors on all maintenance, operations and renovation works, and to ensure that all works comply with statutory requirements and code of practice;
• Handle and oversee the day-to-day house-keeping, operations and maintenance of the Chamber’s properties and booking of conference facilities through either direct management and/or a 3rd party managing agent;
• Draft work specifications & invite for quotations and tender (if necessary);
• Source quotations and put up approval for repair, replacement, improvement works;
• Devise and implement maintenance programmes to ensure proper upkeep of properties;
• Ensure proper and updated file records of all term contracts’ service reports, inspection reports, documentations, and related correspondences;
• Work closely with internal stakeholders and the Managing Agent team;
• Assist in the preparation of property annual budgets and forecast;
• Liaise and attend MCST meeting when necessary;
• Assist to co-ordinate with team members and site staff when there are events;
• Advise and follow-up with tenants on reinstatement works, handover of office premises and refund of security deposit;
• Promote good landlord & tenant relationship; and
• Any other duties assigned from time to time.

Requirements

• Diploma or Degree holder in Real Estate or its equivalent.
• Minimum 5 - 8 years of relevant working experience in Building and Facility Management and/or Mechanical & Electrical.
• Knowledgeable in building operations, AV/IT system and maintenance works, as well as relevant authorities’ requirements and current code of practices.
• Certification with ‘Fire Safety Manager’ will be an advantage.
• Possess a vehicle will be an advantage.
• Would be required to travel between sites.
• Team player with good interpersonal skills and ability to communicate effectively at all levels.
• Able to start work immediately will be an advantage.

The Naumi Group is a global hospitality entity overseeing Naumi Hotels and managing property assets. Known for their vivid and luxurious boutique hotels, Naumi Hotels offers personalized luxury experiences and prime localities. The group's ethos promotes creativity and individuality among its team members, ensuring a unique and family-like work environment.

The Cluster Revenue Manager is responsible for optimizing the company's revenue and ensuring that its pricing and inventory management strategies are aligned with market demand, business goals, and customer expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Revenue Strategy Development:

• Develop and implement pricing strategies to maximize revenue.
• Analyze market trends, competitor pricing, and customer behaviour to set competitive rates.
• Forecast future demand to ensure optimal pricing and inventory management.

2. Pricing and Inventory Management:

• Monitor room rates (or product prices) and adjust according to demand, competition, and business objectives.
• Work closely with sales and marketing teams to ensure effective distribution of inventory and pricing.
• Develop and maintain pricing models to improve business profitability.

3. Performance Analysis and Reporting:

• Analyze financial data, sales trends, and market performance to measure revenue performance.
• Provide regular reports and insights on revenue metrics, such as RevPAR (Revenue per Available Room) for hospitality or similar key performance indicators (KPIs) in other industries.
• Identify areas for improvement and recommend strategic actions to optimize revenue.

4. Collaboration and Communication:

• Collaborate with the sales, marketing, and operations teams to align pricing strategies with company goals.
• Communicate pricing adjustments, promotions, and other relevant updates to relevant departments.
• Engage in cross-functional teamwork to improve overall business performance and customer satisfaction.

5. Demand Forecasting and Trend Analysis:

• Use historical data and market analysis tools to forecast future demand and sales
• Adjust pricing and inventory strategies based on shifts in demand, seasonality, and other market factors.

6. Revenue Optimization Tools and Technology:

• Use revenue management software and tools (e.g., RMS, PMS systems) to track and analyze performance data.
• Continuously evaluate and upgrade the technology stack to improve revenue forecasting and optimization.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree in business, finance, hospitality management, economics, or a related field.
• 3-5 years of experience in revenue management, pricing analysis, or related roles in the hotel industry.

SKILLS, ABILITIES & ATTRIBUTES

• Strong ability to interpret data, identify trends, and make data-driven decisions.
• Excellent communication and presentation skills for reporting findings and strategies to senior management and cross-functional teams.
• Familiarity with revenue management software, Microsoft Excel, and other data analysis tools.
• Problem-Solving: Ability to think critically and solve complex business problems.
• Strong attention to detail and accuracy.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Leadership and collaborative team skills.
• Strategic thinking and decision-making.

SENIOR MGR, FINANCE

• Direct the implementation of accounting systems, procedures and internal controls in HSG to accurately record and summarize financial transactions
• Ensure timely reporting of financial reports and return to regulatory
• Key Lead on funding papers and funding requirements for whole of HSG divisions
• Work with internal stakeholders and management on budgeting, forecasting, and cashflow requirements
• Present financial reports and forecasts to stakeholders
• Provide financial forecasting, budgets, investment monitoring and cash optimization in aligning with guidelines
• Establish frameworks, processes, templates and approving authorities for key finance and procurement functions
• Oversee procurement team when needed and provide directions and guidance to ensure compliance with procurement policies and governance

Job requirements

• Tertiary qualification in Accountancy and/or is a Chartered Accountant/Certified Public Accountant.
• At least 8 years of experience in managing key finance functions and preparation of full set of accounts of statutory boards or private sector companies
• Knowledge in Government Procurement Instruction Manual.
• Committed with good working attitude and resilience to produce the desired results.
• Effective stakeholder management, communication and interpersonal skills.
• Prior experience in implementation of ERP
• Independent and self-driven with the ability to multi-task in a dynamic and fast-paced environment and perform under pressure.
• Prior experience using Xero or Oracle system.
• Possess knowledge in Code of Governance for Charities with Institutions of a Public Character (IPCs) is an advantage.
• Effective writing and presentation skills with a good command of English preferred.

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Assistant Hygiene Manager

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Act as a coordinator between the hotel and the FEHD.
• Lead the FSMS team, arrange the monthly meeting and chair the meeting.
• Plan and implement the FSMS program.
• Train employee in the food safety policies.
• Conduct monthly internal hygiene inspection and report writing.
• Assist in corrective actions.
• Investigate food safety incidents and submit reports to the F&B Manager, Executive Chef, Resident Manager and/or General Manager of an individual hotel.
• Ensure employees’ personal hygiene are maintained tip-top at all times.
• Record keeping. Ensure all the temperature records are filled out correctly.
• Arrange food samples for laboratory tests.
• Accompany the auditor in the external audit.
• Recruit, induct and train Food Safety Officers.
• Ensure cleanliness and appearance of all Offices, Kitchens and related areas.

Qualifications:

• Hold a Bachelor’s degree in Public Health / Food Science / Microbiology.
• 1-2 years experience required.
• Additional professional certificates in food safety training or other OSHA will be highly desirable.
• Good interpersonal skills with ability to communicate with all levels of employees
• Team Player
• Ability to communicate in both English and Chinese orally and written form
• Ability to work independently

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

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Responsibilities:

• Oversee and manage the end-to-end lifecycle of diaphragm wall construction projects.
• Develop detailed project plans, schedules, and budgets to ensure timely and cost-effective delivery.
• Monitor project progress and manage any changes to scope, schedule, and cost
• Compliance & Quality Assurance
• Ensure projects adhere to local building regulations, environmental, and safety standards.
• Implement quality control measures and regularly inspect work progress and safety compliance.
• Provide technical guidance and troubleshooting during the diaphragm wall construction process.
• Evaluate and select construction methods, materials, and equipment to optimize project outcomes.
• Prepare and deliver regular progress reports to stakeholders.
• Maintain comprehensive project documentation and ensure accurate record-keeping.

Requirements:

• Professional Experience:
  • Proven experience in construction project management, specifically in diaphragm wall construction.
  • Demonstrated success managing large-scale civil or infrastructure projects.
• Technical Skills:
  • In-depth knowledge of diaphragm wall construction techniques and associated equipment.
  • Proficiency in project management software (e.g., MS Project, Primavera, or equivalent).
• Regulatory Knowledge:
  • Familiarity with local building regulations, environmental guidelines, and safety standards.
• Soft Skills:
  • Strong leadership and decision-making abilities.
  • Excellent communication and problem-solving skills.
  • Ability to work under pressure and meet tight deadlines

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability.

Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.

Ensure high levels of customers satisfaction through excellent service.

Complete company administration and ensure compliance with policies and procedures.

Maintain outstanding store condition and visual merchandising standards.

Conduct personnel performance appraisals to assess training needs and build career.

Staff work arrangement.

Daily company management.

Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability.

Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.

Ensure high levels of customers satisfaction through excellent service.

Complete company administration and ensure compliance with policies and procedures.

Maintain outstanding store condition and visual merchandising standards.

Conduct personnel performance appraisals to assess training needs and build career.

Staff work arrangement.

Daily company management.