We are looking for a Head of Client Services Operations, Digital Workspace & CX for the Enterprise Business Group (EBG) to join the Strategic Services department to drive customer, service, and operations excellence. The Head of Client Services Operations will oversee our operations, L2/L3 technical, platform, field services, and end-user support teams across our Collab & CX, Digital Workspace Solutions (DWS), VDI solutions, and End User Managed Services. In this key role, you will be responsible for driving customer excellence, optimizing team performance, and ensuring the seamless service experience for all our users. You will also be responsible for developing and implementing strategies to improve the efficiency and effectiveness of the Operations Center.

This is a great opportunity to join our mission to inspire digital innovation through Hybrid IT and Managed Services and to improve the lives of our clients daily. If this speaks to you, join us.

Responsibilities

· Oversee the end-to-end operations of the Client Services Operations Center, including staffing and P&L, for emerging and established services in the Collab & CX, Future of Work, DWS, VDI, and EUC service areas.

· Develop, implement, and optimize customer service processes aligned with ITIL and ITSM best practices, focusing the team on service excellence, continuous improvement, and efficiency gains.

· Implement and enforce robust InfoSec policies and protocols, including managing Governance, Risk and Compliance (GRC), to protect sensitive customer data, and to maintain compliance with all relevant regulations.

· Analyze customer service data to identify trends, opportunities for improvement, and areas for cost optimization.

· Enhance productivity, ease of operations, and optimize resources using automation, Machine Learning and AI.

· Manage and implement quality assurance initiatives and client service improvement programs.

· Keep internal and external stakeholders informed with detailed and accurate reports or presentations.

· Achieve and maintain compliance with ISO/ICE standard certifications and other relevant certifications.

· Develop and maintain strong relationships with key internal stakeholders, including StarHub L1/L1.5 call centre support teams (COps), and Cybersecurity Operations, Voice & Network Operations, and regional subsidiaries.

· Own the outcome. Drive customer excellence and team performance to reach business outcomes and to support ambitious growth goals.

Qualifications

· Bachelor’s degree in IT / Engineering / Business administration, or a related field, or diploma with equivalent experience.

· 10+ years of experience in a leadership role in a customer service environment.

· Industry experience in one of the following: telecoms, cloud management, infrastructure managed services

· Experience with customer service operations in a regulated (e.g., telecom) environment is a plus.

· Holds CISM, ITIL, PRINCE2 or other relevant certifications.

· Track record in developing and implementing strategies to improve customer service.

· High degree of self-initiative, along with a "roll-up-your-sleeves can-do" attitude.

· Technical background will be a plus.

*We regret that only shortlisted candidates will be notified

Good storytelling starts with great listening. That means each role and every project has our audience in mind. We are seeking an experienced Product Manager to help drive product strategy, roadmap, and continuous improvement for our Customer & Content Value Team.

ABOUT THIS ROLE

• As Product Manager, you will focus on one or more of our flagship media publications.
• You will move fast to refine clear scope and product requirements, question assumptions, identify
  issues where appropriate, and proactively identify and raise product risks.
• You will work to define and build critical experiences that will help us match customers with content they love.
• You will be a key player at the intersection of business and technology, supporting the growth through the successful creation and operation of our end consumer-facing
  features.
• You will interact with external partners and internal users, as well as interface with groups across the company.
• You will collaborate with the editorial teams, and internal Engineering and Business teams amongst others to enhance the reach, engagement, and monetization of our products.
  

ABOUT YOU

• You have a thirst for continuous learning, commitment to action, an attitude that anything is possible, the ability to execute cross-functional projects, and a relentless focus on the customer.
• You’re an accountable, hands-on problem-solver with a positive attitude, letting nothing stand in the way.
• You leverage data to data to make decisions and actively engage cross-functionally with engineering teams and stakeholders to solve the problem for the customer.
• If you “love rolling your sleeves up and getting stuff done” and have a strong interest in content packaging and discovery, particularly in the media industry, this role is for you.

As a Product Manager, you will...

• Define and execute the roadmap with clearly articulated and well-measured goals
• Identify, define, and execute projects that elevate the usability, novelty, and comprehensiveness of discovery pathways
• Drive understanding of how and where discovery initiatives can bolster content discovery and engagement.
• Lead cross-functional collaboration with engineering, data science, UX, marketing, and other partner teams to create meaningful discovery experiences and delightful to consumers
• Collaborate across teams to optimize content classification, browsing, and conversion experiments and measure firmly understood hypotheses and business objectives.
• Plan and prioritize the backlog for development teams to ensure maximum value in deliverables.
• Interpret insights and business needs and transform them into detailed product requirements documents and user stories for engineering teams to execute.

BASIC QUALIFICATIONS

• Bachelor's degree in a technical, analytical, or related field
• 7+ years of total experience preferably in consumer product management in complex organizations.
• Strong communication skills - Can provide information to technical and non-technical stakeholders alike and guide them to confidently informed decisions.
• Strong execution skills to create high-standard product specifications, and product success metrics and drive product delivery through multiple teams
• Experience in data-driven hypothesis testing and experimentation
• Experience working with design teams to improve the user experience for customer-facing products/features.
• Strong team player and earns the trust of engineers and designers as an authority on customer needs.

ADDITIONAL QUALIFICATIONS

• Background in a technical role is a plus

Please send your updated CV to [email protected]

Job Description

The successful candidate will be part of the IT Service Management team. This is an individual contributor role.

Key Responsibilities include:

• Manage, develop, enhance and support company’s IT Service management platform. Drive strategic development and enhance its usability and integration with other tools and process to maximise value.
• Drive IT Operational Service Delivery and management activities, e.g. Incident, Problem, Change, Patch, Configuration and Asset management processes. This includes support of IT operational incidents after office hours.
• Support management and drive collaboration of day to day operational activities across various towers and stakeholders from datacentre facilities, network and platforms
• Manage and drive the IT Service Provider’s performance for IT Operations and ensure Service Level Agreements have been fulfilled and improvement plans to be established
• Serve as the Point of Contact for IT initiatives’ performance, services and changes.
• Facilitate system and service handover to the IT operations for any new applications and major enhancements
• Any relevant ad-hoc duties

Requirements

• Degree in IT related discipline & IT Infrastructure Library (ITIL) Certification
• Minimum 5 – 8 yrs of relevant experience in IT Infrastructure Operations and IT Service Management
• Experienced in project management for IT Infrastructure initiatives, scripting, system admin capabilities, service automation and related technologies.
• Knowledge of actual development and Hands-on administration on ServiceNow Platform. Certification in ServiceNow ITSM CAS, CAD or CIS preferred
• Knowledge in scripting on Json, Python or Javascript on Monitoring / Orchestration platforms, Splunk, ServiceNow or APM tool will be an added advantage
• Working knowledge on network, IT DevOps technologies, Linux, Wintel, VMware and Cloud technologies (AWS / Azure)
• Knowledge and experience in DevOps and Agile
• Responsive to dynamic environment
• Effective & Excellent Skills in Communication (both written and spoken) as well as Vendor and People/Relationship Management
• User-Oriented with good appreciation of business operations
• Diligent and willing to work beyond office hours
• Independent, Self-motivated and result driven

About the Strategic Communications Unit (SCU)

The Strategic Communications Unit (SCU) is responsible for creating, implementing and delivering timely, clear, concise, and effective messaging and communication strategies to enhance the corporate profile of SNEF and promulgate SNEF’s key messages across all media platforms.

The SCU produces and disseminates information, messages and publications to relevant stakeholder groups through internal and external communication and works to raise the profile of SNEF internally and externally through the development of communication and media strategies that promote the mission of SNEF. The SCU will reside as a dedicated unit under the Policy Division helmed by the Head (Strategic Communications).

Job Description:

• Online comms specialist
• Plan, create and publish persuasive digital communication content for SNEF websites and social media accounts that strikes a chord with the intended audience, and unique to the typical interactions of each online platform to grow an audience, build brand awareness
• Oversee site metrics for SNEF’s online platforms, interact with online visitors, and be responsible for creative design for SNEF’s online platforms
• Set up and optimise SNEF’s online and social media pages within each platform to increase the visibility of SNEF’s social media content
• Use analytical tools to monitor and prepare report on the impact of online communications activities, reports on developments, trends and attitudes on issues of concern to SNEF
• Support the coordination and implementation of SNEF’s crisis comms strategy
• Suggest recommendations to adjust the social media marketing strategy for optimal results and stay up to date on best practices and emerging trends in social media

Job Requirements for Executive/Senior Executive/Assistant Manager (Comms) – Online Comms

• Bachelor’s degree in Media Communications, Public Relations, or a related field (essential)
• Excellent written, presentation and verbal communication skills (candidate will need to go through written and oral presentation)
• Able to work independently with minimal direction or supervision
• Must be comfortable managing multiple projects simultaneously in a fast-paced environment
• Proficient in MS office tools such as PowerPoint, Word, and Excel
• Works well under pressure and meets tight deadlines
• Strategic and creative mindset
• Meticulous attention to detail
• Skills in copywriting, editing and video communications are a plus
• Good experience/ knowledge in CMS, Goggle Analytics and basic HTML knowledge is an added advantage
• Experience in web design and content production
• Proven social media and networking expertise

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

Job Details:

· Work Week: 5.5 days per week

· Work Hours: 11am - 11pm (1hour 45min break)

· Lunch & Dinner provided

· Gross Salary Range: $6,000 - $8,000

· Locations: Many outlets in Singapore

Job Scope:

· Work with chefs for efficient provisioning and purchasing of supplies.

· Estimate food and beverage costs.

· Supervise portion control and quantities of preparation to minimize waste.

· Perform frequent checks to ensure consistent high quality of preparation and service.

· To lead the team on each shift and ensure the company service standards are upheld.

· Investigate and resolve complaints concerning food quality and service.

· Ensure sufficient stocks supplies in restaurant for smooth operation.

· Perform other duties as assigned by management

Job Requirements:

· Strong communication, interpersonal and management skills.

· Passionate in providing excellent management and interpersonal skills.

· Able to work independently and in a team.

We seek a highly motivated and suitably qualified applicant to be part of our team.

• Positive work environment
• Medical benefits
• Work-life balance

Job Description

• Handle full accounts receivable functions
• Data entry in general ledgers
• Prepare fixed assets schedules and bank reconciliation
• Verify, prepare and update payment details in the accounting system
• Handle full set of accounts for 01 small company
• Perform other ad-hoc duties as assigned

Job Requirements

• Diploma in Accounting, Finance or a related field
• Higher Nitec graduates with relevant experience will be considered
• Working knowledge of QuickBooks
• Responsible and meticulous with good communication skills
• Able to work well as a team
• Able to start immediately or at short notice

*Please submit your resume to [email protected] or

WhatsApp us at +65 6733 5763.

*We regret that only shortlisted applicants will be notified.

Summary & Benefits:

• Monday - Friday
• Location: Changi

Responsibilities:

• Assisting with various financial accounting records such as AR and AP, and reconciliation (Posting, verification, payment, filling)
• Ensuring timely AR/AP financial recording for month end. (Provide status inputs eg., actions taken, timelines etc.)
• Any other general office administration

Requirements:

• Minimum Diploma (Business administration or relevant field)
• Minimum 1 of experience in handling financial and accounting records
• Fluent in Chinese to liaise with foreign stakeholders and counterparts

Interested candidates please send your updated resume to [email protected] or whatsapp 89223320

Join our telegram channel for the latest updates! https://t.me/sgjobs23C1888Cloud Recruitment Pte Ltd 23C1888 Cheralyn R23112542

Job Description

• Conduct research on market trends, identify potential business partners and investment opportunities.
• Support business development activities relating to business transformation to a market-oriented perspective and Sustainable Development Goals (“SDGs”) in line with ITOCHU’s Management Plan.

Job Requirements

• Vast experience in company investment and acquisitions, as well as managing joint ventures.
• Possess strong interpersonal skills with demonstrated ability to build rapport and maintain good relationship with top management, Tokyo headquarters' managers, all general managers within the area and local/oversea staffs and customers.
• Perform deep-dive analysis to better understand trends across regions and partners; create well-organized explanation of complex situations clearly and simply.
• Provide epoch-making ideas and collaborate to realize strategic or high-impact opportunities in order to scale the business. Also has a deep understaning of ITOCHU’s Management Plan.
• Challenging, open minded, sensitive and able to work in multicultural environment.
• Communicate proactively with various people in the business, as well as team members from Japan in open and fair mind.
• Excellent ability to communicate in business Japanese language(JLPT N1) to liaise with Japanese counterparts in all region and Japan HQ.

The Job:

• Ensure compliance with all local and environmental and safety laws and regulations inclusive of new projects onsite
• Manage occupational health related program by
• As a single contact point to liaise and negotiate with authorities and to ensure company fulfils the ESH laws and regulations
• Communicating on a regular basis with all regulatory agencies ensuring that company is in full compliance with applicable ESH regulations and anticipating changes that might affect our business environment.
• Lead the gap analysis of the ESH regulatory requirements, evaluate the impact, and propose the action plan to the Site Management Team
• Maintaining the standards of processes to meet ESH compliance norms
• Regularly monitoring internal processes related to ESH compliance
• Conduct evaluation of compliance of the ESH laws and regulations

The Requirements:

• Min Degree with min 5 to 8 years of relevant working experience
• Experience with NEA/ MOM compliance will be a plu
• Must have experience dealing with government bodies & authority

Interested applicants can send their detailed resumes to [email protected] or call Jane @ 6735 1955.

CEI: R1104482

Jane Lui Jie'en

Job Details:

· Work Week: 5.5 days per week

· Work Hours: 11am - 11pm (1hour 45min break)

· Lunch & Dinner provided

· Gross Salary Range: $6,000 - $8,000

· Locations: Many outlets in Singapore

Job Scope:

· Work with chefs for efficient provisioning and purchasing of supplies.

· Estimate food and beverage costs.

· Supervise portion control and quantities of preparation to minimize waste.

· Perform frequent checks to ensure consistent high quality of preparation and service.

· To lead the team on each shift and ensure the company service standards are upheld.

· Investigate and resolve complaints concerning food quality and service.

· Ensure sufficient stocks supplies in restaurant for smooth operation.

· Perform other duties as assigned by management

Job Requirements:

· Strong communication, interpersonal and management skills.

· Passionate in providing excellent management and interpersonal skills.

· Able to work independently and in a team.

We are looking to hire a motivated and team player to join our family as Cafe Supervisor.

Job scope includes (and is not limited to):

- in charge of stock take and ordering

- training of new servers

- oversee day-to-day cafe operation

- table service; manage complaints

- cashiering

- oversee cleanliness and order of cafe

- preparation of coffee, other beverages and desserts

--------

- Flexible timing, available to work weekends

- Shift work available

- Meals provided

- Cafe is 8 mins walk from Farrer Park MRT, Lavender MRT, Jalan Besar MRT stations.

Responsibilities

• Responsible for leading in continuous development and improvement of the company and assist in the development and formulation of long and short-range planning, policies, programs and objectives.
• Responsible for developing the operational plan and establish procedures for maintaining high standards of manufacturing operations to ensure that products conform to established customer, licensor and company quality standards.
• Responsible for achieving ptimum employee levels with least amount of overhead and raw material costs to meet annual budgetary plan.
• Responsible for developing and improving team through replacement, planning and activities
• Responsible for all the written performance reviews of all management and supervision within your area of responsibility

Requirements

• Min Diploma in Engineering
• Min 5 years of working experience in managerial role in Manufacturing / Oil&Gas/ Precision Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

At UiPath we see boundless potential in the way we live. It drives the way we work. Our culture is our most valuable asset, that's why it acts like a compass to us. We’re fast, immersed, humble and bold. And that’s not just words on the walls.

Eliminating time-consuming tasks means people get to do more of what they love. It’s an inspiring, high stakes challenge that motivates us, and this common passion bonds UiPath employees globally. We all strive every day to be better and to accelerate human achievement.

We make robots, but we hire people. Would you like to be part of this journey?

You will report to the RVP, APJ Renewal Sales and play a strategic role by leading the SMB Account Manager team in support of our APJ business. You will be in charge of guiding, supporting, and coaching the Account Managers, collaborating with them, and providing them the necessary tools to succeed in their goals.

What You Will Do…

• Create, own, and lead the SMB coverage model in collaboration with our teams
• Create, lead, motivate and train the SMB Account Managers
• Negotiate and execute renewal contracts that align to customer and company goals
• Drive expansion opportunities at time of renewal
• Assess and report an accurate forecast for responsible customer portfolio
• Identify and tackle areas for innovation and improvement based on data and process insights
• Participate in the weekly forecast team meetings
• Provide support and supervision on elaborating quarterly and annual sales results
• Ensure outstanding sales results and comply 100% with finance and legal policies
• Build an open-communication environment for the team
• Plan and execute along with the team innovative campaigns and demand generation activities that help them build more pipeline in renewals, technological upgrades and cross selling
• Propose new ideas for better tools, process and new methodologies to be implemented in the team
• Goal setting & performance and talent management for the SMB team

What You Will Bring to the Team

• Bachelor’s Degree in Marketing, Sales, Finance or related field
• 10+ years of /Sales/Customer Success experience, ideally managing salesteam supporting various sizes of accounts.
• 5+ years of working in SaaS-based businesses
• 5+ years managing sales professionals. Management in SMB segment is a plus.
• SFDC (Salesforce) CRM experience needed
• Passion for making customers successful
• Proven and consistent track record of achieving personal and team goals
• History of building and scaling renewals processes and teams and making them successful
• Outstanding verbal and written communication skills
• Top notch analytical, project management, and collaborative skills
• Experience working in a fast-paced environment
• Team player attitude with an open mind
• Excellent English communications and Japanese language skills is a plus.

· Involved in campaign management, including planning of product promotion, product launches, product listing, campaign follow up etc

· Managing a team of ecommerce specialists including web designers, graphic artists, SEO experts, copywriters, and programmers

· Managing and growing an online store with multiple departments, including marketing, design, customer service, operations, fulfillment, and IT

· Determining which products will be most successful based on competitor offerings and customer preferences

· Managing all aspects of the company’s ecommerce business including inventory, shipping, customer service issues, and taxes

· EDI or API integrations, new item setup, ongoing error handling & escalation to developer resources, etc.

· Assist to develop and implement demand generation plans to grow site revenue

· Liaise with Designer Team on artwork requirements and monitor deadlines for completion

· Responsible for stock inventory accuracy and to address any discrepancy

· Assist Customer Relations department on product knowledge

· Generate analysis and sales reports on regular basis

· Logistic coordination when required

· Prepare and generate purchase orders, invoices and coordinate logistics for B2B operations

· Other duties as assigned

· Flexibility to manage a business that can operate 24/7/365

Requirements:

• Degree or above
• 5 + years of relevant work experience; within a similar eCommerce role
• Management experience in operations, preferable in Grocery retail, including positions of leadership.
• 1- 3 years of experience in working with or developing eCommerce operations systems.
• 1 -3 years experience working across eCommerce project launches and managing project roll-outs
• computer programming languages, website design and coding in Python, PHP, Linux,
• Effective interpersonal and communications skills (verbal and written)
• Proficient in Excel, PowerPoint
• Strong analytical skill
• Identify with company's corporate culture and obey the company's arrangements;
• Demonstrated ability to work in a fast-paced, “self-starter” environment.
• Team player with a positive ‘can-do’ attitude.
• Energetic and enthusiastic – has a sense of urgency.
• Ability to multi-task and meet simultaneous tight deadlines.
• Has the ability to thrive in a challenging environment where priorities often change.
• Passionate about the customer and all elements of the customer experience.
• Flexibility to manage a business that can operate 24/7/365
• A desire to continually learn, improve and go the extra mile
• An attitude of accountability and excellence.

1) Able to do 8 hours rotating shifts, including public holidays and weekends.

2) Able to do cashiering with good customer service.

3) Train team members in cashiering with good customer service.

4) Able to do receiving of goods delivered.

5) Able to execute claims whenever there is a shortage in delivery.

6) Train team members in receiving of goods delivered.

7) Train team members in claims whenever there is a shortage in delivery.

8) Good and honest money management.

9) Able to execute merchandise display according to planogram.

10) Train team members in merchandise display according to planogram.

11) Analyse weekly and monthly sales data

12) Able to assist in stock taking and shortage management

13) Good in spoken and written English

14) Minimum 2 years experience in retail sector.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

· Recruiting and HR matters such as, but not limited to: posting jobs on WSG and Jobstreet; scheduling interviews; processing applications; negotiating contracts; vetting time-sheets; ensuring payroll correctness including but not limited to leave and PH allocation.

· maintain a filing system in line with established standards, ensure others to so as well

· Assist in the insurance claims and surveys per government agency requirements

· Respond to queries from finance related to HR

· Submit and reconcile expense reports

· Write letters and emails on behalf of other Management

· Handle sensitive information in a confidential manner

· Develop and update administrative systems to make them more efficient

· Maintain up-to-date employee records

· Participate in task forces and committees as requested

· Any other duties / tasks as requested by management

• Perform full spectrum of accounts receivable
• Responsible for timely and accurate billing of invoices, debit/credit note, etc.

Requirements:

• Diploma in Accounting
• At least 2 years of experience in Accounting

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Our Client:

The organization has a global operation footprint, spanning from Asia to Americas. The business is headquartered in Asia, and it is a global leader in logistics solution specifically catered to the global energy market. Their focus is on offering secure, ocean transportation, and specialized petroleum services to major energy companies, refineries, and trading houses. With decades of global know-how experience, the business poised for growth with their award-winning team. The organization strive to ensure efficient operations across multiple regions to fulfil the world's energy demands.

The Responsibilities:

The range of responsibilities will include but are not limited to:

Organizational IT Services – Primary Representative:

• Champion the endorsed Group/Organization IT service culture
• Align IT Service Delivery and Support solutions with the business’ needs and IT requirements
• Assist in SLA negotiation efforts with the business departments/functions
• Provide oversight to the business’ IT Service Owners
• Direct and oversee the maintenance of IT Services Catalogue
• Ensure compliance with processes and controls, prioritizing procurement and cybersecurity
• Manage access rights for authorized users and prevent access from unauthorized users
• Verify defined criteria for solution transitioning to operations and ensure readiness for go-live
• Collaborate with Head of IT, Application Managers, and Group ICT on IT solution/service sourcing decisions
• Direct and oversee the maintenance of a single source repository for all IT Services delivered to the business
• Manage and convene CAB (Change Advisory Board) meetings for urgent RFCs (Requests For Change)

Organizational User/Customer Satisfaction:

• Direct and oversee the management of IT Service Accounts (User/Customer Needs and Relationships)
• Work with business users to identify and prioritize support needs, issues, and resolutions
• Champion and promote ongoing service improvements to enhance customer satisfaction
• Direct and oversee periodic user/customer satisfaction surveys

IT Service Delivery and Support Operations – Process Effectiveness and Assurance:

• Accountable for overall process effectiveness and assurance, covering core processes:
• IT Service Account Management (IT Services Catalogue, Business Use Cases, Strategic/Operations Planning, IT Service QA)
• IT Service Transition Management (Delivery, Support)
• Incident/Problem Management (Incident Classification and Prioritization Criteria, Management of L1-4 Resolution Points, Audits of Incident Tickets)
• Knowledge of Cybersecurity Control Standards and management of major cybersecurity breaches
• Change Management (IT Service Configurations)

IT Services Delivery and Support Operations – Performance Management:

• Maintain responsibility for the resolution of service management issues
• Monitor, measure, report, and review current performance of services in the enterprise IT environment
• Ensure SLAs and OLAs are met
• Review service metrics (KPIs) to support continuous improvements
• Set service performance management metrics and direct the preparation of period management reports

Other Responsibilities:

• Capable of executing Crisis Management Responsibilities as required
• Comply with Company’s policies and Code of Conduct and Business Ethics (CoBE)
• Other duties and projects may be assigned as needed

The Requirements

Education & Certificates:

• Bachelor’s Degree in Computer Science, Software Engineering or related fieldMicrosoft Certified Systems Engineer (MCSE) certification
  IT Service Management certification, e.g. ITIL
  Project Management certifications, e.g. PMP, Prince II
  

Experience:

• Minimum 7 years of experience in IT Service Delivery and Support operations in organizational level, with exposure to Cybersecurity Control Standards
• Experienced in leading cross-functional teams (i.e. business, IT) on projects and/or operational initiatives
• Experienced in managing service accounts (technical, customer relationships)
• At least 5 years of active involvement in projects and operations engagements with senior-level business and IT stakeholders and planning, design, implementation, and operation stages for IT service deployments
• Experience with third-party Vendors is an advantage

Specialized knowledge:

• People management and Team building/management
• IT Service Management (ITSM) KPIs and Processes e.g. ITIL
• Problem solving and decision making skills (e.g. Kepner-Tregoe method)

What’s in it For You?

• Competitive salary and benefit package
• Working for one of the globally acknowledged company within the industry. A truly established and leader in the industry
• Available avenues to contribute positively for the organization to grow and being recognized for it

RGF Privacy Policy - https://www.singapore.rgf-professional.com/privacy-policy

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep

JO Reference: JO-240209-344817

· Participated in full software or product development cycles, preferably using Agile Methodology with past development experience

· Strong analytical, conceptualisation and problem solving skills

· Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders

· Must have experience in government projects using Agile methodology

· At least 8 to 10 years of IT Project Management experience with Degree

· Good to have Project Management related certification such as CITPM, COMIT or PMI

Manage and oversee the day-to-day construction management of the project.

To plan, develop and organize the construction effort to formulate the most cost-effective plan to timely completion within budget and to implement the execution of that plan.

Define clear roles & responsibilities and deliverable requirements in terms of both scope and schedule to all the team members.

Review man-hours and duration forecasts to completion for construction and man-hours

Monitor construction productivity and schedule performance and investigate reasons for less than satisfactory performance. Provide recommendations and institute measures for improvement.

To Company Safety Standards and promote safety culture among the ranks through out the Company.

To ensure that the site activities are executed in accordance with specifications budget and time schedules

Project planning, coordination, supervision, monitoring the project works

Responsible for all inspection activities are carried out

Monitor & supervise team to ensure compliance of work

Submission of summary of daily activity

Liaise with authorities, consultants and subcontractors

Requirements:

PE Board/BCA accredited Degree in Civil Engineering

Minimum 5 to 8 years of experience in building / civil construction projects

Preferably with BTO / LTA project reference

@ [email protected]

Responsibilities

· Manage a team of high calibre Software Engineers

· Recruit, hire, mentor, and coach Software Engineers

· Manage and execute against project plans and deliver commitments within a professional, high paced engineering environment

· Interface with internal/external customers to understand requirements, set priorities, and communicate direction and progress

· Define project scope, timelines, and resource allocation

· Drive improvements in software engineering practices

· Submit proposals and progress reports

· Design/Architect new software products

· Create product roadmaps for existing & new software products

· Keep abreast of current industry trends

Requirements

· Degree in EEE/Computer Science/Computer Engineering or equivalent

· Minimum 8-10 years of technical experience in software development

· Experience designing software architectures for scalability, reliability, and performance

· Solid critical-thinking and decision-making skills

· Proficient in finding creative solutions to complex problems

· Ability to collaborate with and lead colleagues

· Excellent verbal and written communication skills

· A passion for people management and mentorship

· Strong leadership, communication, and organizational skills

· Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

· Working location is in Ang Mo Kio

· Singaporeans Only

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Accounts Executive (Junior)

JOB DESCRIPTION

· Handle full set of accounts preparation for portfolio of clients

· Prepare monthly management accounts and quarterly GST submission

• Prepare accounting schedules for year-end finalization/ audit purpose
• Prepare unaudited financial statements

· Prepare corporate/personal tax submissions

· Assist in HR matters such as calculate payroll, prepare payslips and submit CPF.

· Other ad hoc/ admin duties assigned.

REQUIREMENTS

· Diploma/ Advanced Diploma/ Degree in Accountancy

· Meticulous with an eye for details and accuracy

· Responsible and able to work independently with minimal supervision.

· Great interpersonal and communication skills, positive working attitude

· At least 1-2 years of working experience in relevant roles

• Plan and organize business activities such as business missions, networking events, webinars, seminars and conferences and facilitate the formation of Singapore companies’ participation in local and overseas trade fairs, missions, and workshops. This includes preparation and/or obtaining approval for paperwork such as event budget forms, purchase requisitions, booking form, and agreements.
• Evaluate and measure the effectiveness of the business activities held through post-event surveys and closed event budget forms variances.
• Develop and share in-country networks and insights by establishing country-specific networks to support members who are considering expanding into these countries.
• Provide Secretariat support to the Global Business Groups Function Committee including preparation of meeting reports, presentation materials, etc.
• Assist Senior Manager and HOD with the annual budgeting exercise.
• Ensure proper documentation and adherence to SMF’s policies and audit requirements.
• Evaluate potential opportunities and negotiate with sponsors and stakeholders to ensure alignment with SMF’s strategies and policies.
• Stakeholder management to ensure smooth delivery of planned business activities.
• Produce write-ups and marketing collaterals and work with Corporate Communications to ensure key events are being featured in SMF’s annual report, E-Connect, and social media.
• Travel overseas for business missions and trade fairs that are under your care.
• Any other tasks that may be assigned by Management from time to time to achieve the SMF’s mission and vision, as well as the departmental objectives which include assisting members to penetrate into overseas markets and expand business globally.

Requirement

• A minimum of 4 years of working experience in project management, marketing, business development, event planning, and execution.
• Strong interpersonal and communication skills.
• Proactive, collaborative, has a sense of urgency, and able to manage multiple projects concurrently.
• Proficiency in English, both written and spoken.
• Fluency in Chinese would be an advantage to support the China market.
• Willing to travel.

Job Description & Requirements

• Planning and Design of Electrical engineering works for building services projects to deliver buildable design within a timely manner, and economical service to meet client’s requirement.
• Check electrical plans, drawings and quantities for accuracy of calculation.
• Monitoring and ensuring that the work progress is within the schedules.
• Follow the scope of work, construction schedule, budget plan and risk management matrix
• Mobilize resources to roll out the construction program.
• Preparation of M&E cost estimate base on approved design scheme.
• Preparation of technical specifications and tender documentation.

Job Requirements

• Diploma / Degree in Electrical Engineering
• At least 2 years’ hands-on experience in design in an engineering,
• Experience in handling full cycle of building service projects and proven track record with strong background in Air-Conditioning and Mechanical Ventilation Design.
• Good understanding of Singapore Code of Practice and authority submission process.
• Confident and have strong presentation & communication skills
• Able to work independently as well as in a team setting