1.) Able to handle full sets of accounts, including preparation of accounting schedules & reply audit queries etc;

2.) Able to prepare, review and submit quarterly GST reporting;

3.) Able to prepare unaudited compilation of financial statements;

4.) Able to prepare basic corporate tax computation;

5.) Able to prepare XBRL services

6.) Have basic payroll & CPF knowledge to process clients' payroll

7.) Knowledge & Experienced in using MYOB, Quickbook, Waze & XERO accounting software

Sope of responsibilities encompassed the following :

(1) to undertake and assume full responsibilities as far as accountancy duties are concerned in respect of accounts receivables for the Company and full sets of accounts for clients’ companies; from the onset of accounting records to the preparation of financial statements;

(2) to prepare GST returns of clients’ companies for filing to the Comptroller of GST; and

(3) to compile clients’ unaudited financial statements for statutory filing to the Accounting and Corporate Regulatory Authority and Inland Revenue Authority of Singapore.

Responsibilities:

• Develop & improve market & liquidity risk policies and procedures
• Ensure the bank’s risk management policies are compliance with the statutory guidelines
• Prepare risk control & assessment reports for the management
• Prepare & monitor risk limits/exposure
• Assist in implementation of process and procedures to improve risk functions

Requirements:

• Degree holder with at least 3 years of risk management experience
• Working knowledge in Marke /Liquidity Risk
• Good understanding of MAS regulations related to bank’s risk management
• Proficient in MS Excel, PowerPoint and Word
• Good analytical skills
  

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

The full set of accounts: AP, AR, GL, GST.

1. 1.1. Reconcile and uplift all cash flow (in/out) in Xero;

1.2. Populate invoices for newly and recurring files on Xero;

1.3. Email/mail receipts to client after payment has been made;

1.4. Review and analyse all the Firm’s bank statements and ensure data are correctly keyed into respective accounts in Xero;

1.5. Checking all E-litigation fees are billed to the clients by the secretaries/lawyers and monies has been received;

1.6. Bank duties inclusive of cash and cheque remittance;

1.7. Liasing with external Accounts vendor with regards to payment;

1.8. Ensure payments/refunds are being made out to vendors and clients promptly via iBanking and cheques;

1.9. Record all petty cash transactions in Xero on daily basis;

1.10. Monitoring AP and AR on a weekly basis;

1.11. Collecting all payment payments received;

1.12. Keeping track of all instalment payments received;

1.13. Calling of Clients for instalment payments;

1.14. Churning out Statement of Accounts to be sent to Clients on a weekly basis;

1.15. Issuing Letter of Demands to clients for non-payments;

1.16. Process claims for the Managing Director’s expenses;

1.17. Attending to phone calls / emails / faxes received on the Firm’s account;

1.18. Ensure Data are kept confidential and proper;

1.19. Handle any ad-hoc jobs given by the Managing Director;

1.20. Ensuring the general keep-up of the office premises;

1.21. Such other matter incidental to any of the above as may be requested by the Firm from time to time;

1.22. You are also required to comply with all the rules and regulations as laid down by the Firm from time to time.

1. Checking and posting invoices into the accounting system
2. Create journals and payment vouchers
3. Communicating with customers about invoices and payments by email or phone
4. Assist in creating customers and introducers in the accounting system
5. Assist in scanning documents
6. Other adhoc hoc tasks related to the accounting department

1. Handle full sets of accounts

2. Manage and attend daily accounting operation include AR, Billing and Reconciliation

3. Perform and assist sales analysis & data collection with senior

4. Ensure collections are uptodate

5. 5 days work week Monday to Friday. Overtime may require when comes to closing and year end audit

6. Positive attitude and team work spirit. Independence and initiative are a must

7. Work location = less than 10mins access to MRT TaiSeng, Macpherson or Ubi stations

Your primary responsibility is to win and maintain key accounts by identifying and researching new opportunities, listing new products into existing Key accounts group, building rapport with stakeholders and ultimately signing their business up to a partnership. You will support these accounts through the on-boarding and roll out process and continue to look for ways to strengthen and grow the relationship. You will collaborate with team members, as well as colleagues across marketing, independent sales, and partner success. You must be aggressive and have full confidence to get in the revenues for the entire modern trade.

Here is what the role will entail:

• As a Key Account Executive, you are developing and managing key chains (retail & supermarkets) from lead generation to roll out. You manage these partners and ensure the relationship is strong with the company.
• You are responsible to ensure all tradespend meets their ROI and you are also responsible in achieving or overachieving your set revenue target monthly.
• You pitch, create and deliver high quality and professional presentations to potential new partners, and confidently speak about our company’s values.
• You onboard and train new stores in an efficient and scalable way, working with store-level contacts and senior stakeholders
• You identify new and innovative opportunities to improve existing accounts to collaboration to increase their positive impacts using our values. Together with your accounts and in close collaboration with the Marketing team, you define success metrics and support your partners in every way possible to reach their goals.
• You build reports to track performance and identify trends, create financial projections and forecasts for internal planning and commercial proposals and present them to sales head weekly
• You Contribute to the Singapore Key Account strategy and work in full effort to grow sales aggressively.

Education and Qualifications:

• Bachelor's degree in business, marketing or related field is preferred.
• You must have 2 years’ experience in the FMCG industry handling key supermarkets.
• Goal-oriented, organized team player.
• Able to analyse data and sales statistics and translate results into better solutions.
• Excellent verbal and written communication skills.
• Self-motivated and self-directed.
• Experienced at preparing and presenting to customers either in person or virtually.
• Comfortable in both a leadership and team-player role.
• Creative problem solver who thrives when presented with a challenge.
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel). You must know how to use pivot table to generate reports to be submitted to the management weekly.
• Ability to maintain customer satisfaction and relations
• Leadership, Negotiation, Planning, Organizational skills, Communication, Creative Skills, and to work under pressure.
• Fresh grad with a positive attitude is welcome

Responsibilities:

• Assist Superintending Officer in daily close supervision and coordination duties
• Inspect and supervise Contractors’ works and tests to Approved Drawings and Specifications
• Keep quality records of all works, monitor and report on work progress
• Responsible for the consistency of quality assurance inspections and testing for works
• Implement quality assurance plan in a well-coordinated manner
• Coordinate with Contractors, Stakeholders, Authorities, Interfacing Contractors and the like on execution of works

Requirements:

• Diploma in Civil/Structural Engineering
• Registered as Resident Technical Officer with the Joint Accreditation Committee of the Institution of Engineers Singapore / Association of Consulting Engineers Singapore
• 8 years of relevant experience in quality assurance inspections on C&S works for various building/infrastructure projects
• Willing to work on night shifts as and when required
• Willing to travel to Sentosa
• Contract duration is for 9 to 12 months

About the Company:

The Bible mission began in Singapore in 1823, largely because of Sir Stamford Raffles and Dr Robert Morrison working with the British and Foreign Bible Society. On 4 July 1837, the Singapore Auxiliary Bible Society was formally established with the aim of serving the needs of the region.

Our mission is to make the Word of God known to all people by making it available through the work of translation & publishing, accessible through distribution & literacy programmes, and credible through engagement & advocacy.

Job Description:

International Bible Experiences Pte Ltd, a social enterprise of The Bible Society of Singapore, candidate will have a holistic training from frontline customer services to back-end operations of the company. Hands-on opportunities in areas of event management, e-commerce, marketing and communications.

Specific Responsibilities:

• Support daily operations. Eg. Process registrations and other administration work etc.
• Handle customer enquiries
• Plan and organise events and manage our volunteer-based project
• Assist in marketing and communication projects. Eg. Create collaterals, manage social media publicity etc.
• Assist in ecommerce projects. Eg. Tracking of sales and data analytics

Technical Skills and Competencies:

• Customer service skills - Managing customers and follow up.
• Computer skills - MS Office and other software and apps.
• Event management - Pre-planning to execution of event and post-event.
• Marketing and communications skills - Designing collaterals, website maintenance and social media publicity.
• Ecommerce skills - Setting up the ecommerce and managing the platform etc.

Education Qualifications: Polytechnic Diploma or equivalent

Job Responsibilities

1. Assist Senior Reservations Officer in processing individual and group reservations in a systematic and professional manner

2. Ensures all booking details are accurately entered into the computer system

3. Responds to guest requests via faxes, vouchers, mails and internet correspondence in a timely and confidential manner

4. Files and maintains reservation correspondence in accordance to Hotel’s standards

5. Maintains confidentiality of all room rates and selling/sales strategies of the department

6. Familiarize with the latest update knowledge of the Hotel’s products and services especially in the area of reservations handling and processing

7. Performs any other duties and responsibilities as and when assigned by the Management

Education and Work Experience

1. GCE ‘O’ Level

2. Experience in customer contact center preferred

3. Familiar with Opera PMS System application preferred

4. Possesses good telephone etiquette and telemarketing sales techniques

Job Description:

• Responsible for the full spectrum of Accounts Payable
• Check, verify and process invoices, expenses claims & reimbursements
• Invoice payments are made accurately, on time
• Data entry into accounting system
• Responsible in supporting monthly and year-end closing
• Other accounting related duties as assigned

Requirement:

• Min qualification Diploma in Accounting or equivalent
• Min. 1 year of experience in AP function
• Able to multi-task in a fast-moving environment
• Strong attention to detail and good analytical skills
• Possess a positive working attitude and able to work as a team

Job Description

• Full Spectrum of AP Function

1. Review and verify AP invoices, ensuring accurate coding, matching, and timely payment preparation.
2. Generate payment vouchers using the SAP system.
3. Process staff claims and petty cash payment
4. Preparing Customs Import Commercial invoices for all overseas shipment.

• Full Spectrum of AR Function

1. Monitor and record daily bank charges for all banks.
2. Perform daily bank reconciliations.

• Managing 3 Local Bank Accounts & Monthly bank Reconciliation
• Monthly closing activities, preparing journal & data entry
• Preparing and submission of GST return
• Other accounting related duties as required

Requirement

• Diploma or Degree in Accountancy
• At least 2 years’ experience
• Well-versed in MS Office, especially MS Excel
• A self-starter who is able to plan, organize and take initiative to meet job objectives and deadlines independently
• Have a positive work attitude with good communication skills, proactive with problem-solving skills, and able to work under pressure to meet a tight timeline

Description:

• To provide supervision services to ensure the Contractors complies with the contract requirements and/or authorities’ requirements;
• To provide professional engineering services for reviews which shall include variation works;
• To review all drawings and specifications, and highlight any discrepancies, non-workable and/or missing details to authority and the Qualified Person (Design) [QP(D)] in a timely manner;
• To provide all relevant endorsements required by authority, BCA, other statutory authorities and agencies;
• To supervise all works or as directed by authority;
• To provide personnel and ensure all site supervision services are carried out efficiently and professionally;
• Any other professional engineering service and other services as set out in the scope of Services in this Tender and or as may be reasonably inferred; and
• Monitor safety and health including taking photos of unsafe acts and conditions and bringing to the authority attention.

Requirement:

• The RTO-C&S shall have a minimum of five (5) years of relevant experience as a RTO, of which at least three (3) years shall be in supervision of works in bored piling and temporary work.
• Conversant with statutory code and requirements for site supervision, quality control procedures, construction administration and submission of progress report.
• Good analytical ability with strong verbal and written communication skills. Competent in keeping and maintaining proper and updated site records on progress of work
• Pro-active in resolving and managing site issue with good team spirit.
• Must be willing to do shift work.

Department: Communications & Media Centre (CMC)

Reports To: Communications Coordinator/Manager

Overall Responsibilities:

Execute the communications strategy through a variety of digital platforms to help build the Bible Society’s brand, promote the Bible Mission and communicate the various Centres’ publicity and fundraising needs. Support communication needs of the region as directed.

Key Areas of Responsibility:

1. Create and maintain social media strategy that will help to execute the overall brand strategy and promote the Bible Mission
2. Schedule posts and design branded images for all relevant social media platforms
3. Promote community engagement on social media platforms
4. Maintain balance between consumer-facing and brand-promoting content
5. Maintain BSS copywriting and branding standards in all social media posts, email marketing campaigns, and webpages
6. Schedule, design, and send all email marketing campaigns using Constant Contact
7. Create and maintain webpages across existing BSS WordPress sites
8. Work closely and in collaboration with the BSS team/departments and constituents to develop publicity/fundraising/corporate digital communication materials
9. Use new media where applicable and as directed
10. Support the production and administrative work required for all CMC projects
11. Collaborate with and support the wider United Bible Societies (UBS) fellowship and its communication needs as directed by BSS management

Requirements:

• Good oral and written communication skills
• Familiarity with various Social Media platforms and how to use them effectively to reach different target audiences
• Experience with email marketing systems (Constant Contact, MailChimp, etc)
• Technologically savvy
• Experience with WordPress a major advantage
• Experience in copy writing/design work an advantage
• Diploma or Degree holder (preferably in relevant area)
• Self-starter with a good eye for detail and strong ability to multi-task
• Able to both work within a team and independently
• Possess organisational and analytical skills
• Excellent Microsoft Office skills (Word, Excel, PowerPoint) preferred
• Working knowledge of other design or editing software (Photoshop, InDesign, Illustrator, etc) an advantage
• Bi-lingual (English and Mandarin Chinese) an advantage
• Experience with Google AdWords and/or Google Analytics is an advantage

For more job opportunities, kindly visit: https://www.bible.org.sg/recruitment/

We regret that only shortlisted candidates will be notified.

Terms of Employment: Full Time

Department: Centre for Advocacy, Relations and Engagement / Sower Institute for Biblical Discipleship

Reports to: Manager CARE/SIBD

Overall Responsibilities:

1. Plan, coordinate and deliver Bible training and engagement programmes/events.
2. Establish good partnership and relations with various stakeholders, including trainers, speakers, church leaders, participants and volunteers.
3. Support regional literacy initiatives in advocating and engagement in reading, understanding and learning from the Bible

Key areas of Responsibility:

1. Coordinate and ensure deliverables for day-to-day operations of Bible training and engagement programmes/events.
2. Provide administrative support for the Bible training and engagement programmes/event and regional literacy initiatives.
3. Support and collaborate within team and inter-departmentally in the process of planning and execution of programmes/events.
4. Work closely with trainers/speakers in the running of courses, workshops, seminars and lectures to meet the need for Bible engagement of the wider church body.
5. Establish and cultivate good relationships with churches for department programmes/events, as well as liaise and support the running of these programmes/events for their congregation

Requirements:

• Has experience in project management is an advantage.
• Has a good eye for detail, strong ability to multi-task and manage multiple projects.
• Possesses excellent interpersonal, team-working, organisational and analytical skills.
• Good oral and written communication skills (bilingual in English and Mandarin highly preferred). Excellent Microsoft office skills (Word, Excel, PowerPoint).
• Able to create marketing and social media posts/campaigns.
• Committed and responsible to accomplish the tasks assigned.
• Has the grit and resilience to challenges ahead

Interested applicants to kindly submit resumes to [email protected] with the following documents, in MS Word or PDF format:

• Recent photo
• Complete resume with detailed education and work experience
• Current and Expected remuneration
• Date of availability

Description:

• To provide supervision services to ensure the Contractors complies with the contract requirements and/or authorities’ requirements;
• To provide professional engineering services for reviews which shall include variation works;
• To review all drawings and specifications, and highlight any discrepancies, non-workable and/or missing details to authority and the Qualified Person (Design) [QP(D)] in a timely manner;
• To provide all relevant endorsements required by authority, BCA, other statutory authorities and agencies;
• To supervise all works or as directed by authority;
• To provide personnel and ensure all site supervision services are carried out efficiently and professionally;
• Any other professional engineering service and other services as set out in the scope of Services in this Tender and or as may be reasonably inferred; and
• Monitor safety and health including taking photos of unsafe acts and conditions and bringing to the authority attention.

Requirement:

• The RTO-M&E shall have minimum eight (8) years of relevant experience as a RTO, of which at least five (5) years shall be on site in supervision of works similar in nature to major construction works in utility diversion works, services laying and testing commissioning
• RTO (M&E) shall be conversant in reading construction drawing and specifications. He must also possess abilities to keep good records of documents for future reference.
• The RTO (M&E) shall possess skills for understanding the whole works sequence, fully understand the impact, to supervise the site works effectively and highlight to the next level, to avoid abortive works.
• Due to the nature of services laying and diversion works, working hours may not be normal working hours or days. The RTO (M&E) is expected to be deployed for work, beyond and/or on non-normal working hours or days, to fulfill the works requirement.
• The RTO-M&E shall minimum possess a Diploma in Mechanical or Electrical Engineering from a recognized Polytechnic or equivalent; he must also minimum possess WSH certification and ensure the works are carried out safely.

Deputy Manager Accounts (Shipping/Maritime)

Our client is a leading ship owner headquartered in Japan and has a large fleet size.

Financial Accounting and Reporting & budgeting process

1. Manage the full set of accounts for Singapore and any other new entities that may be added from time to time.
2. Ensure the delivery of accurate, timely and meaningful accounting reports that are in compliance with accounting policies,
3. Oversee the transactional activities in relation to freight and other related payments
4. Perform accounting month-end closing tasks and reconciliations, including preparation of consolidated balance sheet, gross margin
5. Work closely with corporate counterparts to ensure all intercompany transactions and balances are eliminated for group consolidation purpose.
6. Manage corporate and other statutory tax filings like quarterly GST return

Successful Applicant

• Tertiary qualification or equivalent in Accounting, Business, Finance and/or CA/CPA qualification is a must.

• Minimum 3 years in an accounting-based role in a large organisation/SME or Chartered Accounting firm.

• Experience in handling vessel/shipping accounts and also over seeing the statutory auditing process

This is a 01 year contract position attached to a Community Club.

Location: Tampines area

Job Scope

-Process payment, refund and receipt of transaction

-Carry out timely preparation approval and submission of monthly and yearly statement of accounts

-Ensure timely preparation of monthly and yearly statement of accounts for endorsement

-Ensure compliance with government procurement and financial procedures

-Assist to develop internal checks and control, SOPs and template to facilitate effective operation of the accounts

-Assist in customer service and administrative duties as/when required

Requirements

-O Level /LCCI Accounting or Diploma

-Preferably with relevant experience

Working Hours

Monday to Friday 9am to 6pm, 5 day week

Once a month, one Sunday will be scheduled for closing of month end account.

Salary $3,000 monthly

To Apply:

WhatsApp resume: 8023-1992

Email resume to: [email protected]

WHAT’S THE JOB?

Perform hotel security duties and procedures to ensure the safety and security of guests, employees and the property as well as the property’s assets and also part of the Company Emergency Response Team (CERT) assisting Fire Emergencies.

YOUR DAY-TO-DAY

• Remain vigilant during duty post deployment and hotel patrol at all times and identify fire and security risks;
• Provide advice to staff and guests on security and safety issues;
• Liaise with external organisations including emergency services regarding security and safety issues;
• Log security incidents and accidents for guests and colleagues in accordance with hotel requirements;
• Ensure effective measure against trespassers and pilferage with no undesirables loiter in or around the hotel premises;
• Provide assistance for events or functions as required for VIPs, High Profile guests, Government, Owners, Royals, etc;
• Maintain daily occurrence duty logs, FCC orderly with proper handover duties;
• Ensure that the Fire Command Centre is never left unattended;
• Be thoroughly familiar of the property layout, design, entry and exit points in order to lead and direct guest whenever possible;
• Attend to all alarms, medical & fire emergencies, and other similar matters;
• Evacuate premises and contact appropriate emergency services if required;
• In the event of fire, be thoroughly familiar with and guided by the hotel’s emergency plan and be familiar with location of fire alarms and firefighting equipment;
• Ensure checks are conducted on fire panel, fire Hosereel, fire barriers, fire exit doors and all safety equipment to be in good working order;
• Comply with all the Hotel Policies and Procedures.

What we need from you

• Must possess PLRD license with relevant employment grading;
• Physically fit and active, able to work shifts, weekends, and/or holidays;
• Minimum tertiary education with at least 2 years of working experience in a similar capacity, in the hotel industry;
• Certified First Aid Trained with CPR & AED;
• Great communication skills with Guests and colleagues, ability to read, write and speak English;
• Simple problem solving, reasoning and organizational skills are required;
• Basic computer skills including the use of program such as Microsoft Outlook, Word, Excel, PowerPoint

ACS (International) Singapore is part of the prestigious ACS family of schools whose proud legacy reaches back to 1886. Opening our doors in 2005, ACS (International) is a secondary school (12 – 18 years old) that serves both Singaporean and international students, with a diverse mix of 30 nationalities. Academic outcomes are a critical area of performance for the school, in conjunction with strong holistic development of students. The school offers the IGCSE programme with approximately 180 students graduating each year with over 50% of all grades being A or A*. The school offers the IB Diploma programme with approximately 180 students graduating with an average IB score of 36, including perfect scores of 45. Graduates attend universities across the globe, including Oxbridge and Ivy league universities.

ACS (International) is an Accredited Member of the Council for International Schools.

ACS (International) is looking for an Accounts Officer who is incredibly organized and have a keen eye for details. We believe that being able to multitask and highly motivated is paramount to the role. Therefore, we are looking to appoint an individual who is a team player, enthusiastic and flexible.

The start date is preferably 8 April 2024, or by arrangement.

We are looking for someone who:

- is a qualified individual with at least a Diploma or Degree in Accounting with 5 to 7 years of relevant experience;

- has excellent verbal communications and listening skills to interact with various stake holders;

- is able to deal with emergencies in a timely and effective manner;

- can work well in a team and individually;

- possess professional personal presentation and high stress tolerance;

- can prioritize responsibilities in a fast-paced work environment;

- is willing to be flexible and undertake further training / development opportunities;

- respects that the school is founded on and adheres to Christian (Methodist) values;

Benefits:

- a professionally stimulating environment, working alongside motivated colleagues from around the world;

- continuing professional development;

- competitive salary package.

- Applications to [email protected] must be accompanied by a covering letter, a C.V., a completed application form and names (including contact details and email addresses) of two referees (with at least one of them is/was your reporting officer).

- Full details including an application form are available on our school website: www.acsinternational.edu.sg

- Shortlisted candidates will be contacted by email for further details and to schedule an interview.

ACS (International) is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safe recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed. Appointment is subject to a background check and/or criminal/police or equivalent background checks for all other countries inhabited (irrespective of whether you worked in those countries).

At Shangri-La Singapore, we pride ourselves in extending our signature heartfelt hospitality to all who walk through our doors. We’re obsessed with customer experience, and we’re looking for someone who feels the same.

It is a paradise where no two days are ever alike as you work on our intricate operational systems, handle our well-heeled guests' requests with promptness and efficiency and delight our guests and internal stakeholders in every single interaction. If you have a good eye for detail, enjoy meeting people, love keeping up to date with local and hotel events, we might just have the role for you! If you see yourself as a directorial genius with a can-do attitude who can simply go the extra mile just to put a smile on our guests’ faces, then we’d love to have you as part of our Shangri-La family.

• To have knowledge of the operational systems of the Front Desk and Guest Relations operations and related areas
• Ensures guest preferences are collected, correctly recorded, and acted upon in order to delight our guests.
• Drives customer delight and retention by being a role model in delighting guests in every single interaction.
• Responds promptly to guest feedback. Forwards to relevant departments if required and follows up to ensure appropriate action has been taken.
• Is familiar with all daily events taking place in the hotels, arrival/departure information, group movements, GTC arrivals/departures, current occupancies and those for the immediate period and key future dates, details of special hotel/company promotions and rates.
• Keeps up to date with local/hotel events and provides accurate information and direction to guests, as required.
• Handles all guests’ requests or inquiries promptly and efficiently.

Job Requirements

• Diploma/certificate in hotel management studies
• Minimum 1 years working experience in the Front Office of a 200+ room, four/five star international hotel or related guest contact, service industry.

1) do import or export documentations

2) liaise with clients, agent n shipping lines

3) handling of bookings

4) computing monthly P&L

Qualifications

Diploma graduates with Diploma in Maritime Studies/Logistics of shipping discipline with 1 to 2 years experieence. No experience is welcome

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Guest Service Officer directly addresses the needs of all guests/customer and ensures an exceptional guest/customer experience. He/She is responsible in increasing overall guest’s stay experience. Responsible meet and exceed guest expectations by providing efficient and courteous in accordance to Serviced Suites requirement.

Primary Responsibilities:

- Treating all guest with respect and handles rooms reservations or walk-in requests, registration processes or complains with professionalism, paying special attention to Long Staying Guest (LSG) and VIPS.

- To develop and maintain close business contact with the in-house guests to provide a positive impression.

- Handles all incoming calls from internal or external parties to address the needs of all guests. Ensures that every call received is attended to promptly and pleasantly, takes messages accurately and delivers all wake-up calls request timely in accordance with Pan Pacific guidelines as well as doing follow up call with LSG to obtain guest requirement during stay, feedback and special preferences.

- Ensure timely reply to any guest enquiries via websites and email enquiry.

- Plan, organize, coordinate quarterly activities for guest and recommend ideas to enhance guest stay experience.

- To ensure all guests data are updated in PMS system.

- To be well equipped with Food and Beverage knowledge and skills to facilitate Pacific Lounge operations during breakfast and to always follow Food and Beverage Safety and Hygiene policies and procedures

- To maintain the overall cleanliness of the Front Office, Lobby, Pacific Lounge and Living Room.

- Work closely with the team & other departments to ensure all information are shared promptly.

- Treating all guest with respect and handles rooms reservations or walk-in requests, registration processes or complains with professionalism.

- Performs Cashier-related function such as posting charges to guest as well as ensuring all transactions are well accounted for. To assume responsibility and accountability for the safekeeping and handling of the Front Office Cash Float.

- Develop the desired salesmanship skills to maximize on the room revenue and provide our guests with options. He/she must be knowledgeable to present pricing options/alternatives to meet guests’ request.

- To be well versed in property’s standard procedures, current products, services, promotions, events, activities as well as operating hours of establishment. Ensuring that all Key Policies of this hotel are enforced and adhered to.

- To develop a working knowledge of Property Management System (PMS) to aid in the various job function.

- To prepare welcome folders and relevant materials for LSG guests and before the arrival.

- Handling all incoming calls from internal or external parties in a promptly and pleasantly manner.

- To continuously strive to meet Front office objective i.e. up-selling, guest preferences, Discovery Loyalty Programme etc.

- To ensure all vouchers, such as rebate, paid out’s, voided etc for the AGRM/OM has proper authorisation before submission to Finance department.

- To perform other duties assigned by the Management from time to time.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Description

• Serve as the single-point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Perform monthly/quarterly business progress updates to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
• Identify and maintain customer reference ability within the assigned account list.
• Prepare reports on account status, including Accounts Receivable and Contract expiry dates.
• Assist with challenging client requests or issue escalations as needed.
• Schedule one-on-one session with BRM staff per week to help/guide them in achieving their performance plan goals.
• Provide weekly and monthly reports to the Management regarding Sales Revenue Performance, Contracts Renewals and A/R Aging.

Qualifications

• Degree holder with minimum 6 years of working experience in customer accounts servicing and at least 2 years experience in leading a team.
• Applicants without academic qualifications but with more years of experience are welcome to apply.
• Excellent interpersonal and communication skills.
• A good team player and leader.
• Maintain a positive attitude focused on customer satisfaction.