Customer Service Officer (Call Centre) - 2 Years Contract - Singapore

Are you passionate about customer service and enjoy interacting with people? We’re looking for a dedicated Customer Service Officer (Chinese Speaker) to join our team in Singapore! You’ll play a critical role in providing first-call resolutions to end-users via calls and emails, delivering excellent service experiences.

Key Responsibilities:

• Handle incoming calls, emails, call-back requests, and live chats (where applicable) while meeting service level agreements.
• Provide friendly and efficient assistance to ensure a pleasant customer experience.
• Log all interactions accurately into the case management system, including customer inquiries, problems, and resolutions.
• Follow up on unresolved incidents and ensure timely resolutions.

Requirements

• Experience: At least 1 year of experience in a call centre or customer service environment.
• Proficiency in Mandarin is required to effectively liaise with Chinese-speaking vendors and end-users.
• Flexibility: Willingness to work staggered office hours on rotation, including alternate Saturdays (5.5-day work week).
• Immediately Available candidate is a plus.

This is a 2 years contract to start, renewable and convertible to permanent.

Duration: 6 months

Location: Bishan/ Upper Thomson

Working Hours: Monday - Thursday 830am to 6pm; Friday 830am to 530pm

Responsibilities:

• Liaise and identify appropriate camera deployment sites with stakeholders (i.e. Town Council)
• Oversee the work of Service Providers in the installation of the cameras and surveillance work
• Analyse and audit video records
• Conduct detailed investigative work for enforcement purposes
• Follow through with all enforcement procedure

Requirements:

• Experience in investigation and enforcement work
• Keen interest in environmental public health
• Analytical and meticulous with excellent communication and interpersonal skills
• Strong leadership skills and a good team player
• Resourceful and willing to work outside office hours
• Good knowledge of Microsoft Office applications

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

Should you be interested in this position, please contact Mandy at 9640 2934 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23114622 So Man Xin

Position: Aviation Security Officer

• 12 hours permanent shift
• Location: Changi
• Salary Package
  i. Gross salary: up to $2,850
  ii. Bonus of $2,500

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description

• Screening of passengers at designated zones
• Manual bag checks
• X-ray screening of checked in luggages

Requirements:

• 1 N Levels / 1 O Level / WPLN 3 x Level 4

Position: Enforcement Officers

• Able to commit 12 hours duty
• Location: islandwide
• Salary Package : $2,700 to $3,000 ( Bonus $3500)

Job Scope:

• Patrolling and carry out enforcement duties such as illegal parking on public roads or public health
• Attend to public feedback

Requirements:

• Possess minimum class 2B license
• Secondary education

Position: Security Officers

• 12 hours permanent shift
• Location: islandwide
• Salary Package: $2,650 to $3,500

Job Description:

• Incident Response, Manage Security & Safety Systems
• Prevent unauthorised entry
• Monitor CCTV
• Patrolling and clocking

Requirements:

• Secondary education

Responsibilities

• Provide clients with tailored advice on personal loan products, ensuring their financial needs are met effectively.
• Explain loan terms, conditions, and repayment plans clearly and comprehensively.
• Facilitate the entire loan application process, including managing necessary documentation and conducting preliminary credit evaluations.
• Collaborate with compliance teams to ensure applications meet all internal policies and regulatory standards.
• Liaise with internal departments to expedite the approval and disbursement of loans.
• Establish trust-based relationships with clients through consistent communication and dedicated support.
• Address client concerns and resolve issues professionally and efficiently.
• Actively promote loan offerings, engage potential clients, and develop a network of referrals to expand the client base.

Requirements:

• At least 1 year of experience in the financial or lending sector with a solid performance record.
• Familiarity with Singapore’s lending regulations is advantageous.
• Exceptional communication and interpersonal skills with a strong focus on customer satisfaction.
• Proven ability to handle sensitive financial data with the utmost confidentiality and professionalism.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L95W9VVY

Job Description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We’re currently looking for a high caliber professional to join our team as Insurance Case Manager (C11), based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

The Insurance Case Manager is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• Support sales delivery to our internal and external partners through dual delivery model in follow-up and responsiveness.
• Responsible for supporting internal and external growth initiatives communicated to team.
• Responsible for dissemination of communications.
• Provide support on increasing and capturing cross sell opportunities.
• Increase efficiencies of daily sales and operational activities.
• Responsible for reporting sales results and reasons for successes.
• Support sales executives with specific business initiatives; create, lead and advise on sales and product training; and support growth of sales.
• Liaise between sales teams and branches on initiatives.
• Represent sales on the development of strategies and programs to effectively partner with the bank.
• Responsible for partnering sales leadership to deliver activities, programs and promotions on monthly sales and marketing calls.
• Liaise with partners to develop marketing opportunities to maximize growth in sales and customer acquisition, retention and satisfaction.
• Work in coordination with sales executives in creating, driving and supporting business plans and initiatives.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Previous banking experience preferred

Education:

• Bachelor’s/University degree or equivalent experience

Role:

Security Officer (Island wide)

Interested applicants can send your resume to [email protected] and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

• Able to commit 4 days work 1 day off, 3 days work 1 day off schedule.
• 12 hours permanent shift
• Location: islandwide
• Salary Package: $2,650 to $3,500 (Depends on experience)

Job Description:

• Incident Response, Manage Security & Safety Systems
• Prevent unauthorised entry into the premises
• Monitor CCTV
• Patrolling and clocking
• Access control duties

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

Job Descriptions

• Actively conduct risk assessments at project site and recommend measures to minimize and eliminate possible risks to any person.
• Monitoring and verifying that the Environmental Management Plan (EMP) is adhered to at all times and taking action if the specifications are not followed.
• Keeping records of all activities/incidents concerning the environment on site and issuing of spot fines for transgression of activities identified in the EMP.
• Work closely with different teams to implement and maintain a strong safety regime on site.
• Conduct toolbox meeting and ensure the permit to work system in place.
• Work closely with different teams to implement and maintain a strong safety regime on site.vironment and practice of Company's QEHS Management System/WSH Act/Occupational safety and health at all times.
• Reporting to the WSH Manager, you will liaise closely with Project Managers on workplace safety, health and environmental issues to maintain a high level of safety at the sites.
• Ability to lead and advise on safety programs.
• Review and maintain site's WSH records.
• Other duties as assigned by management.

Job Requirements

• Degree in Safety, Health and Environment Management or other relevant subjects
• Holding Certificate in WSH Coordinator Course/ Building Construction Supervisors Safety Course and/or any Relevant Safety Certificates from any approved institutions will be preferred.
• Registered as Workplace Safety & Health Officer and Environmental Control Officer with at least five (5) years of post-registration and practical experience relevant to the scope of works of the contract.
• Good interpersonal skills.
• Ability to work under pressures in a fast pace environment.
• Working location at project site office, Pasir Ris.
• 5.5 working days
• Short notice period or can immediately onboard will be advantage.

Job Descriptions

• Actively conduct risk assessments at project site and recommend measures to minimize and eliminate possible risks to any person.
• Monitoring and verifying that the Environmental Management Plan (EMP) is adhered to at all times and taking action if the specifications are not followed.
• Keeping records of all activities/incidents concerning the environment on site and issuing of spot fines for transgression of activities identified in the EMP.
• Work closely with different teams to implement and maintain a strong safety regime on site.
• Conduct toolbox meeting and ensure the permit to work system in place.
• Work closely with different teams to implement and maintain a strong safety regime on site.vironment and practice of Company's QEHS Management System/WSH Act/Occupational safety and health at all times.
• Reporting to the WSH Manager, you will liaise closely with Project Managers on workplace safety, health and environmental issues to maintain a high level of safety at the sites.
• Ability to lead and advise on safety programs.
• Review and maintain site's WSH records.
• Other duties as assigned by management.

Job Requirements

• Degree in Safety, Health and Environment Management or other relevant subjects
• Holding Certificate in WSH Coordinator Course/ Building Construction Supervisors Safety Course and/or any Relevant Safety Certificates from any approved institutions will be preferred.
• Registered as Workplace Safety & Health Officer and Environmental Control Officer with at least five (5) years of post-registration and practical experience relevant to the scope of works of the contract.
• Good interpersonal skills.
• Ability to work under pressures in a fast pace environment.
• Working location at project site office, Pasir Ris.
• 5.5 working days
• Short notice period or can immediately onboard will be advantage.

A Research Officer position is immediately available at the Stem Cells and Diabetes Laboratory. Dr Adrian Teo's laboratory is interested in leveraging on stem cell technology to study mechanisms underlying diabetes and metabolic diseases. Reference: www.adrianteolab.com.

Qualifications / Requirements:

• Degree in Biological Science and Life Science disciplines or equivalent
• Deep commitment and interest in research, demonstrated from previous research experience
• Minimum 6 months prior research experience in the Biomedical field
• Experience with mammalian cell culture and molecular biology techniques
• Experience with animal work and surgical techniques
• Experience with mammalian stem cell work will be valued
• Excellent organizational and interpersonal skills
• Highly motivated, passion for science, committed to laboratory work and able to work flexible hours
• Ability to multitask, work independently and also as part of a team
• Excellent communication (verbal and written) and presentation skills
• Experience in Flow Cytometry, Immunoprecipitation techniques, RNA-seq, Mass Spectrometry and bioinformatics will be valued

Interested candidates are invited to send a brief cover letter detailing research motivation, curriculum vitae, and the names and email addresses of referees.

Position: Safety Officer (Reporting to: Project Manager)

• Salary: $4500 to $5000
• Working hours: Monday to Saturday, 44hrs a week (candidates should be prepared for potential adjustments to the schedule based on project needs or operational requirements)
• Location: Dormitories / Seletar North Link, PPT Lodge, [Punggol MRT]

Job Summary: As the main contractor’s Safety Officer, you will report to the Project Manager and be responsible for maintaining a safe and compliant construction site. Your duties include developing and enforcing safety protocols, conducting regular inspections, facilitating training programs, and fostering a culture of safety among all personnel. You will also liaise with regulatory bodies to ensure compliance with Singapore’s Workplace Safety and Health (WSH) regulations and best practices.

Requirement:

• Diploma or degree in Occupational Safety and Health, Environmental Science, or a related field.
• Valid Workplace Safety and Health Officer (WSHO) certification recognized by MOM, with additional certifications in risk management, fire safety, first aid, being advantageous.
• Minimum 3-5 years of experience as a Safety Officer in the construction industry, with a strong understanding of WSH regulations in Singapore.
• Excellent knowledge of construction site safety practices and legal requirements.
• Ability to work outdoors in varying weather conditions.

Key Responsibilities:

• Site Inspections: Conduct safety inspections to identify hazards and ensure compliance with WSH regulations. Perform periodic safety audits and document findings.
• Risk Management: Conduct thorough risk assessments to identify potential hazards, develop control measures, and monitor risk assessments regularly to ensure ongoing safety.
• Training and Education: Organize and deliver safety training programs, including toolbox meeting and emergency response drills, ensuring all personnel understand safety protocols and the proper use of personal protective equipment (PPE).
• Incident Management: Investigate accidents and near-misses to determine causes,
• recommend preventive measures, and prepare detailed incident reports for management and relevant authorities.
• Safety Protocols: As the main contractor's Safety Officer, you will implement and enforce safety protocols, ensuring they are updated to reflect any changes in regulations or company policies. You will also liaise with regulatory bodies, such as the Ministry of Manpower (MOM),
• to guarantee compliance with all statutory requirements, reinforcing a commitment to safety at the Main Contractor level.
• Emergency Preparedness: Develop and maintain emergency response plans, conducting regular drills to ensure site readiness.
• Documentation and Reporting: Maintain accurate records of safety inspections, safety training
• sessions, incident reports, and risk assessments. Prepare monthly safety performance reports.
• Communication: Act as a point of contact for safety-related concerns, facilitating clear communication between management and workers to promote a culture of safety.

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Position: Enforcement Officers | Traffic Officer | Public Enforcement

• Able to commit 12 hours duty per day
• 3 Work 1 Off Day , 4 work 1 Day Off)
• Location: Islandwide, Singapore
• Salary Package : $2,700 to $3,000
• Sign on Bonus: $3,500 !!!!!

Job Scope:

• Patrolling and carry out enforcement duties such as illegal parking on public roads or public health
• Attend to public feedback

Requirements:

• Possess minimum class 2B licence
• Secondary education

#SCR-carson-cheong

⭕ Cheong Kar Chun ⭕ Team Manager ⭕ R1980386

⭕ The Supreme HR Advisory ⭕ 14C7279

Industry : Financial Advisory Industry

Work Location : ChinaTown / Tanjung Pagar

Time: 9am - 6pm ; Mon - Friday

Qualifications & experience

* Must able to use Microsoft Words, Excel, Google Sheets & Docs

* Willing to learn

* Positive attitude and able to work independently and as well as in team

* Good communications & negotiation skills

Tasks & responsibilities

* Assisting in the accounting and finance

* Issuing Invoices and Receipt

* Issuing SOAs and make follow up calls to the customers for payment

* Training will be provided

* Able to do basic Video editing and managing teams social media account. (Captcut/Tiktok/Instagram)

Jacin Security Services Ltd is hiring for the new project the below mentioned at Tuas Beverages Plant.

Security Supervisor

• Responsibilities: Overseeing and coordinating security operations, supervising security personnel, enforcing security policies, and maintaining a safe environment.
• Requirements: At least 1 year of experience as a Senior Security Officer, a valid Security Supervisor License, and strong leadership skills.

Security Officer

• Responsibilities: Screening people and vehicles, patrolling properties, controlling access, and reporting incidents.
• Requirements: A valid Security Officer License, completed required training courses, and good observation skills.

The above candidates are required to complete all the necessary courses by PLRD, which includes OBSE.

Details of the Division and Team:

To manage and provide effective guidance / quality check to Front Office and NCA reviewer in their work processes and submissions, in terms of new client account opening which involves both documentation and KYC aspect. The role requires the candidate to advise the Front Office in all Know-Your-Client/ Source of Wealth and legal document related matters and supports the Front Office from the beginning of the new customer adoption process from prospect through to funding of the account including. In addition, he/she liaises with the local AML officers concerning business-view on specific AML/ KYC/ SOW related topics.

In his/her function as Documentation / KYC checker, the candidate can manage the daily BAU responsibilities and reporting on metrics. It involves close collaboration with AML, Compliance, ORM, Front Office and Legal.

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services
• Comprehensive leave benefits
• Gender Neutral Parental Leave
• Flexible working arrangements
• 21 days of annual paid leave, plus public holiday & Flexible Working Arrangement

Your key responsibilities:

• Ensure timely account openings and response turnaround
• Provide SME advice to Front Office on complex account structures and KYC/AML cases the business is confronted with
• Function as a Checker to ensure review quality
• Act as sparring partner for Front Office in all AML/ SOW/ KYC related topics
• Support and advice Front Office in completing the KYC/ SOW information in line with DB Group standards
• To enhance Client risk assessments and various MIS reports for management reporting to facilitate review in managing risk and strengthening the control procedures and processes
• To understand the Bank Global KYC/ AML Standards, Account Documentation procedures, Local Laws and Regulations and implement related control processes
• Escalation of operational, regulatory and other risks to line manager and functional leads as appropriate; contributes to the development and implementation of mitigation or control solutions
• Involved in design and implementation of strategies to ensure continuous process with the WM COO and Change functions to scope and define change projects to deliver process and performance improvement
• Assist the Head of NCA to review controls to minimize operational risk
• Maintain KOPs to ensure latest processes and requirements are reflected and adhered to
• Lead and/ or represent WM Ops in ad-hoc projects in relation to NCA/ KYC/ SOW/ Regulatory Changes

Your skills and experience:

• Minimum 3 years of KYC Operation experience in Private Banking
• Proven knowledge and experience in banking operations, client onboarding, account documentation, risk management, sophisticated AML/KYC knowledge
• Proven knowledge in Know Your Client procedures in Private Banking
• Degree majoring in Banking, Accountancy or Business Administration or related discipline
• Ability to develop a good knowledge of the customer base, with sensitivity to specific customer needs.
• Proven experience in team/stakeholder management

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply.

How we’ll support you:

• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Compliance and Risk Management Officer

Requirements

· Bachelor’s degree in a relevant field.

· Minimum of 3 years of experience in Compliance and Risk Management within fund management, with a comprehensive understanding of Capital Market Service (CMS) License requirements governing Fund Management.

· Experience in engaging with regulators, particularly the MAS, knowledge of regulations in other ASEAN countries and/or Korea jurisdictions is a plus.

· Familiarity with operational and investment risk management frameworks and procedures.

· Strong ability to work both independently and collaboratively within multi-functional teams, with a methodical approach and excellent planning skills.

Responsibilities

· Manage all aspects of compliance and risk management.

· Review the compliance and risk management framework, policies, and programs to ensure adherence to the company policies and prevent regulatory violations.

· Responsible for internal and external compliance audits and risk management assessments, respond to regulatory requests and related issues.

· Prepare periodic reports for senior management and regulatory bodies.

· Review marketing materials to ensure compliance with AML, KYC, CDD, PDPA, and other applicable regulations.

· Conduct training for employees on relevant regulations and industry practices.

For interested applicants, please submit your CV along with your current and expected salary. We regret to inform you that only shortlisted candidates will be notified.

Job Title: Heterogeneous Integration Laboratory Officer

Job Description:

Are you a recent graduate eager to dive into the world of cutting-edge electronics? Join us as a Heterogeneous Integration Laboratory Officer and become a key player in advancing next-generation technology. In this role, you’ll gain hands-on experience with state-of-the-art equipment and contribute to groundbreaking research in electronic module integration.

Key Responsibilities:

• Heterogeneous Integration: Engage in the complete process of module integration, including die preparation (dicing and back-grinding) and combining components into fully functional modules.
• Equipment Operation: Operate and maintain various high-tech instruments used in the heterogeneous integration process, ensuring they are in optimal condition and ready for use.
• Process Support: Manage equipment readiness, ensure the availability of processing materials, and perform critical tasks in the integration process.
• Inspection and Analysis: Conduct metrology inspections and analyse color-coded data to ensure the highest quality and precision in integrated modules.

What You’ll Gain:

• Cutting-Edge Experience: Work with the latest technology in heterogeneous integration and contribute to innovative research in advanced electronics.
• Professional Growth: Receive hands-on training and mentorship from experienced professionals, with opportunities for career development within a forward-thinking company.
• Collaborative Environment: Be part of a dynamic team that values your input and fosters a culture of learning and collaboration.

Qualifications:

• Diploma or ITE graduate in Materials Science, Mechanical Engineering, Chemical Engineering, Chemistry, Electrical Engineering, or Electronics.
• We value enthusiasm and a willingness to learn over extensive experience.
• Experience in semiconductors device fabrication or packaging and assembly equipment operations or processes will be added advantage.
• Strong communication skills, industry awareness, and problem-solving abilities.
• Highly motivated and a proactive self-starter with the ability to work effectively in a team.

Why Join Us?:

At "Institute of Microelectronics", we are dedicated to developing talent and providing our team members with the tools and support they need to succeed. We offer a vibrant and inclusive work environment where innovation thrives. Enjoy a range of benefits including ongoing training, career progression opportunities, and the chance to work on pioneering projects.

Main job description

1. Review and Process Documents for Account Opening

· Evaluate and approve necessary documentation for the creation of new accounts.

· Ensure all documentation meets internal and external regulatory standards.

2. Perform Account Maintenance Activities

· Client Communication: Engage with clients to address their queries and needs.

· Suitability: Ensure investment products and services align with the client’s profile and objectives.

· Tax Forms Processing: Manage and process necessary tax documentation for clients.

3. Verification of Client Data

· KYC (Know Your Customer): Conduct thorough KYC checks to confirm client identity and legitimacy.

· Customer Due Diligence (CDD): Perform standard due diligence to assess potential risks associated with clients.

· Enhanced Due Diligence (EDD): Conduct in-depth analysis for higher-risk clients to ensure compliance with regulatory standards.

4. Perform Adverse News Search

· Investigate and assess any negative information about clients through media and other sources.

· Analyze findings and determine any necessary actions or escalations.

5. Liaison with Customers and Relationship Managers

· Communicate and coordinate with clients for document submissions.

· Support both local and overseas Relationship Managers to facilitate smooth client interactions and documentation processes.

6. Client File Management

· Ensure all client files are accurately stored, organized, and maintained.

· Adhere to data protection and confidentiality regulations.

7. Report Preparation for Management

· Compile and prepare various reports for management review.

· Include monthly statistics, identify any irregularities, and provide insights or recommendations.

8. Participation in Regulatory and Process Improvement Projects

· Engage in projects related to regulatory changes, process improvements, remediation activities, and audits.

· Ensure compliance with new regulations and enhance operational efficiency.

9. Ad-hoc Duties

· Undertake additional tasks as needed to support the team and business operations.

Other job requirements

1. Excellent Team Player with Strong Interpersonal and Communication Skills

· Demonstrates the ability to work effectively within a team.

· Possesses strong interpersonal skills to collaborate with internal and external stakeholders.

· Can build and maintain positive working relationships across different departments and with clients.

2. Proficient in Bilingual Communication

· Exhibits excellent communication skills in both English and Mandarin.

· Able to prepare clear and professional email correspondence.

· Capable of creating periodic reports in both languages, catering to overseas branches and HQ in Taiwan.

3. Committed and Meticulous with Attention to Detail

· Shows a high level of commitment to their role.

· Possesses a meticulous nature, ensuring all work is done with precision.

· Maintains a keen eye for detail, crucial for document review, data verification, and compliance tasks.

4. Proactive Problem Solver and Liaison

· Takes initiative in identifying and solving problems.

· Actively liaises with team members across different subsidiaries.

· Follows up on tasks and issues to ensure timely resolution and progress.

5. Awareness of Risk Controls and Regulatory Requirements

· Understands and adheres to risk control measures.

· Knowledgeable about local and overseas market practices.

· Stays informed on relevant regulatory requirements to ensure compliance in all activities.

6. Ability to Participate in Ad-hoc Projects

· Flexible and adaptable to take on additional tasks as needed.

· Capable of contributing effectively to various projects, even those that arise unexpectedly.

· Brings value to project teams through relevant expertise and a collaborative approach.

Top 3 requirements that candidates must possess

1. Language proficiency in reading and communicating

2. Team player

3. Outgoing personality

We are looking for meticulous and committed individual to join the Finance department as an Executive Officer. The successful candidate will be responsible for both general accounting and administrative work.

Responsibilities

• Support Finance manager on accounting, finance, tax and audit matters
• Responsible for AP functions; bank reconciliations
• Support and facilitate other departments on queries and clarifications in payment and collection matters
• Prepare audit schedules and reconciliation reports
• Prepare banking transactions via internet banking, PayNow set procedures
• Provide administrative support for Finance

Requirements

• LCCI Higher, Diploma in Accounting/Business or higher qualifications
• At least 3 years’ relevant work experience
• Able to work independently
• Proficiency with Microsoft office and experience in SAGE or similar accounting software are advantageous
• Meticulous and detail-oriented
• Multi-task and work independently following tight deadlines
• Able to start work at short notice, or immediately

Please note that only shortlisted candidates will be notified.

The Material Management Officer with assist the Purchasing Manager / Director in overseeing the entire process of acquiring, storing, and distributing materials or goods within an organization. The role ensures that the right materials are available at the right time and at the right cost, and work closely to ensure that all materials are responsibly and sustainably sourced.

Summary of Responsibilities:

• Work closely with the procurement team to ensure that materials sourced are sustainably sourced and handled.
• Ensure timely ordering of materials based on inventory forecasts and usage trends.
• Manage the procurement process, including issuing purchase orders, tracking deliveries, and resolving any discrepancies.
• Oversee the storage and safe handling of materials in store.
• Ensure proper organization and labeling of materials for easy access and retrieval.
• Ensure the materials meet the required quality standards, especially complying with GSTC Standards.
• Documentation and Reporting: Maintain accurate records of inventory, procurement orders, supplier contracts, and material usage.
• Supports Receiving & Store Officers’ duties in their absence.
• Assist with Beverage store, inventory stock count, and issuance of requests, practising FIFO arrangement and issuance.

Requirements

• Minimum GCE "O" level with some experiences in Accounting and Finance
• Preferably with experience working in hotel or tourism industry
• Great communication and negotiation skills
• Proficient in Microsoft Office applications
• Display initiative and willingness to learn
• Commitment to professional values

• To review all Authority's and Contractor's drawings
• To provide all relevant endorsements required by the relevant authorities
• Supervise all civil, structural and geotechnical building works, both permanent and temporary
• To ensure that contractor had obtained all necessary permits and clearance to work
• To conduct site inspection and ensure that contractor(s) implement corrective actions and timely preventive/mitigation measures to protect surrounding structures
• To coordinate the contractor, AC, QP(D), relevant agencies, including interfacing contractors and consultants etc for the works
• To review, evaluate and assess all formwork structure, formwork support systems etc
• To review and supervise safety, environmental and health matters
• To supervise the installation of instrumentation
• To supervise sanitary and plumbing installations, pump drainage works etc
• To review, evaluate and assess the monitoring of instrumentation and interpretation of the results and provide analytical results/presentations
• To review Contractor's design and supervise all works

Criteria:

- Min 3 years of experience in Cut & Cover tunnelling or supervision of installation of monitoring instruments, collation of monitoring data and use of software for presentation of monitoring data for analysis and interpretation.

- Diploma in Civil and Structural Engineering

- Possess a valid RTO cert by JAC of IES/ACES as QSS Singapore

- Possess a valid RTO (Tunnel) cert by JAC of IES/ACES as QSS Singapore

*Please note that working hours for this role is 56 hours/week

• To review all Authority's and Contractor's drawings
• To provide all relevant endorsements required by the relevant authorities
• Supervise all works including all civil and architectural works, plumbing, sanitary, drainage, irrigation and sewer system, commuters facilities, road works, trial trenches and utilities diversion etc.
• To coordinate the contractor, AC, QP(D), relevant agencies, including interfacing contractors and consultants etc for the works
• To review, evaluate and assess all formwork structure, formwork support systems systems and gantry crane and submit evaluation report endorsed by a PE
• To review and supervise safety, environmental and health matters
• To supervise the installation of instrumentation
• To supervise sanitary and plumbing installations, pump drainage works etc
• To review, evaluate and assess the monitoring of instrumentation and interpretation of the results and provide analytical results/presentations
• To review Contractor's design and supervise all works associated to micro-tunneling and mining, Flyover works, sewer diversion (including shaft construction and pipe-jacking operations.

Requirements:

• Diploma or Degree in Civil and Structural Engineering
• At least 4 years’ of experience, of which 3 years experience in either geotechnical works or airport construction.
• Possess a valid RTO cert by IES Singapore

Objectives of this role

• Build and maintain lasting relationships with clients and partners by understanding their focus and anticipating their needs
• Coordinate internal and external resources to expedite workflow
• Manage communications between upper management and employees
• Stay current with company offerings and industry trends
• Oversee and achieve organizational goals while upholding best practices

Responsibilities

• Solve problems for clients by understanding and exceeding their expectations
• Illustrate the value of products and services to create growth opportunities; compile and analyze data to identify trends
• Participate in brainstorming, office activities, staff meetings, and client meetings; research and assist with program development for existing clients and new prospects
• Perform prospecting activities such as cold calling and networking
• Follow up with clients regularly to ensure needs are being met and to identify opportunities
• Maintain a database of clients, prospects, partners, and vendors

• To review all Authority's and Contractor's drawings
• To provide all relevant endorsements required by the relevant authorities
• Supervise all civil, structural and geotechnical building works, both permanent and temporary
• To ensure that contractor had obtained all necessary permits and clearance to work
• To conduct site inspection and ensure that contractor(s) implement corrective actions and timely preventive/mitigation measures to protect surrounding structures
• To coordinate the contractor, AC, QP(D), relevant agencies, including interfacing contractors and consultants etc for the works
• To review, evaluate and assess all formwork structure, formwork support systems etc
• To review and supervise safety, environmental and health matters
• To supervise the installation of instrumentation
• To supervise sanitary and plumbing installations, pump drainage works etc
• To review, evaluate and assess the monitoring of instrumentation and interpretation of the results and provide analytical results/presentations
• To review Contractor's design and supervise all works

Criteria:

- Min 3 years of experience in Cut & Cover tunnelling or supervision of installation of monitoring instruments, collation of monitoring data and use of software for presentation of monitoring data for analysis and interpretation.

- Diploma in Civil and Structural Engineering

- Possess a valid RTO cert by JAC of IES/ACES as QSS Singapore

- Possess a valid RTO (Tunnel) cert by JAC of IES/ACES as QSS Singapore

*Please note that working hours for this role is 56 hours/week

• To review all Authority's and Contractor's drawings
• To provide all relevant endorsements required by the relevant authorities
• Supervise all civil, structural and geotechnical building works, both permanent and temporary
• To ensure that contractor had obtained all necessary permits and clearance to work
• To conduct site inspection and ensure that contractor(s) implement corrective actions and timely preventive/mitigation measures to protect surrounding structures
• To coordinate the contractor, AC, QP(D), relevant agencies, including interfacing contractors and consultants etc for the works
• To review, evaluate and assess all formwork structure, formwork support systems etc
• To review and supervise safety, environmental and health matters
• To supervise the installation of instrumentation
• To supervise sanitary and plumbing installations, pump drainage works etc
• To review, evaluate and assess the monitoring of instrumentation and interpretation of the results and provide analytical results/presentations
• To review Contractor's design and supervise all works

Criteria:

- Min 3 years of experience in Cut & Cover tunnelling or supervision of installation of monitoring instruments, collation of monitoring data and use of software for presentation of monitoring data for analysis and interpretation.

- Diploma in Civil and Structural Engineering

- Possess a valid RTO cert by JAC of IES/ACES as QSS Singapore

- Possess a valid RTO (Tunnel) cert by JAC of IES/ACES as QSS Singapore

About FOMO Pay

Founded in 2015, FOMO Pay Pte Ltd is a major payment institution (License No. PS20200145) regulated under the Payment Services Act in Singapore, licensed by the Monetary Authority of Singapore (MAS) to conduct Cross-border Money Transfer Service, Domestic Money Transfer Service, Digital Payment Token Service, and Merchant Acquisition Service.

As a leading one-stop digital payment, digital banking, and digital asset solution provider, we are currently building Asia’s fully licensed financial platform, helping institutions and businesses connect between fiat and digital currency. We offer three flagship products:

• FOMO Payment – One-stop digital payment solution for merchants, corporates and financial institutions
• FOMO iBank – Facilitate businesses’ everyday requirements for transactional banking needs
• FOMO Treasury – One-stop digital asset services provider bridging Web 2.0 & Web 3.0

Join and Grow with us!

At FOMO Pay, we are dedicated to pushing the boundaries of what is possible in digital payment and global banking solutions. We are seeking forward-thinking individuals who share our passion for innovation and are eager to be at the forefront of industry disruption. In our transformation journey, you will have the opportunity to work alongside visionary leaders who have an exceptional track record of shaping the future of digital payments and global banking technologies. We also believe in unlocking the potential in every individual - we offer an inclusive, supportive, and continuous learning culture where everyone can grow to be their best selves and advance in their personal and professional goals. Join our team and be a part of an exciting evolution in the industry.

Key Responsibilities:

• Prioritise and perform Know-Your-Customer (KYC) reviews (new client onboarding and periodic reviews) including conducting KYC-related analysis.
• Collaborate with different Business Departments to assess KYC documentation requirements for clients, including advising and providing guidance on KYC-related matters
• Review and evaluate daily screening alerts generated by KYC system (e.g recent adverse events, sanctions events or Politically Exposed Persons (PEP))
• Assist in generating reports to present Key Risk Indicators (KRI) to management
• Contribute and assist in ad-hoc projects undertaken by the Compliance Team (e.g. Remediation efforts, Audits, AML/CFT Trainings for employees, UAT testing for new systems)
• Demonstrate adaptability and promptness in adjusting to new Anti-Money Laundering (AML) policies, processes, and system knowledge

Requirements:

• Diploma/Degree in Accountancy, Finance or Business or other relevant qualification
• Solid understanding of MAS’ AML/CFT regulatory requirements
• Proactive and problem-solver who is creative, with ability to adapt and improvise accordingly
• Meticulous and sensitive in handling clients’ information. Ability to work effectively under pressure in a team environment
• Excellent interpersonal and communication skills (candidate is expected to collaborate with different Business Teams)
• Diligent and firm with high ethical standards

Our Perks and Benefits

• Competitive Compensation and Benefit Package
• Group Hospitalisation and Medical Insurance
• Fun and Dynamic Environment with plenty of learning and growth opportunities
• Career Advancement
• Professional Development Training Workshops
• Team Building Sessions