Duration: 1-year contract (Start Feb 2025 - Jan 2026)

Salary: $27 per hour (UP TO $4200 monthly)

Location Clementi

Responsibilities

• Deal with case exhibits, which include returning exhibits to the rightful owners and facilitating the disposal of exhibits and seized monies according to the Court Order;
• Put up service replies to be sent to case persons upon case conclusion;
• Filing and labelling of documents within the IP folder electronically;
• Facilitate the arrangement with accused person for administration of warning/advisory upon AGC’s decision;
• Managing services queries from persons of interest including victims, witnesses, complainants and claimants; and
• Any other administrative tasks directed by Head of Branch.

Requirements

• O-levels and above
• Min 1-2 years of admin experience, preferably in the government sector.
• Excellenet interpersonal and communication skills
• Proficient in Microsoft Office (Word, Execel, PowerPoint)

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

• Island wide, Singapore
• Salary: $2,700 to $3,000 + Allowances
• Bonus: $3,500
• Training Provided

Job Scope:

• Patrolling and conducting enforcement duties related to illegal parking and public health.
• Attending to public feedback and concerns.

Requirements:

• Able to commit to a 12-hour duty schedule

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

CHAN KAM HUI (R24125233)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Permanent full-time role
• Salary $2850 + JOINING BONUS $2500
• No bond
• Training Provided
• Working Location: Changi

Job Description:

• Screening of passengers at designated zones
• Manual bag checks
• Usage of security screening equipment for screening purposes
• X-ray screening of checked in luggages
• Any other security related roles at Airport

Requirements:

• Able to commit 12 hours duty (Permanent day and/or night shift available)

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

CHAN KAM HUI (R24125233)

EA Recruitment Pte Ltd

EA License No: 21C0492

Salary Package:
-$2300 - $3500

Working Days: 5.125 days per week
one half-day Saturday per month

Rest day: Every Sunday

Working Hours:

Mondays to Fridays: 9am 6.15pm

One Saturday Per Month: 9am to 1pm

Working Location: Ubi

Key Responsibilities:

· Circulate suppliers' invoices to various departments for verification and approval before posting.

· Prepare suppliers' payments.

· Perform monthly reconciliation of creditor's statement of accounts.

· Assist in the preparation of journals for the monthly closing of accounts.

· Other duties as and when assigned.

Requirements:

· Min. NITEC or certificate in Accounting, Business Administration or equivalent.

· Proficient in Microsoft Office.

· Preferably with at least 2 years experience in related field.

· Hardworking, meticulous, and able to work independently.

*Able to start work within short notice will be highly advantageous.*
**Please be notified that only shortlisted candidates will be notified**

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

EA Personnel Name: TOH SHIQI

EA Personnel No: R23119083

EA License No: 21C0845

KEY DUTIES AND RESPONSIBILITIES

• Ensure transactions from Opera are posted correctly in Netsuite Accounting System.
• Perform daily reconciliation on Netsuite and Opera Trial Balance.
• Perform daily reconciliation on the Property Management System (PMS) and Point of Sales (POS).
• Assist in Credit Facility preparation including looking for trade references before granting the credit facility.
• Ensure invoices and Statement of Accounts (SOA) are issued and sent out timely.
• Ensure payments received are posted correctly in PMS and perform payment reconciliation when necessary.
• Work closely with hotel teams to ensure billings are correct and resolve any issues in a timely manner.
• Follow up daily on outstanding invoices and investigate/resolve any disputes with clients.
• Prepare recurring inter-company billing and reconciliation.
• Provide weekly analysis and updates to Finance Manager(s) on status of AR Aging.
• Do a daily check on credit limits and send a follow up to clients for invoices that are due more than 30 days.
• Perform credit card reconciliations and resolve any reconciled items.
• Provide support to Finance Manager(s) or other Finance colleagues in their absence or whenever is necessary.
• Perform any other duties and responsibilities that may be reasonably assigned.

EDUCATION and EXPERIENCE

• Qualifications in Accountancy / Finance or equivalent.
• 2 years of experience in the hotel industry in related functions.

SKILLS, ABILITIES & ATTRIBUTES

• Upholds high ethical standards and fosters a strong culture of integrity within the finance department and the larger organization.
• Possesses a positive and enthusiastic attitude, seeks continuous improvements, adapts to dynamic environments, and thrives in tackling challenges.
• An independent self-starter who also collaborates for the achievement of team and organizational goals.
• Methodical and grounded in execution, while being creative and ingenious in problem-solving.
• Organized, meticulous, analytical and able to prioritize and organize work in an efficient, productive and effective manner.
• Excellent communication and presentation skills.
• Proficient in MS Office applications.
• Working knowledge of Netsuite, Opera, financial accounting principles and practices, and Uniform System of Accounts for the Lodging Industry (USALI) is highly advantageous.

About Allkin

Founded in 1978 as Singapore's first family service centre, Allkin Singapore (formerly known as AMKFSC Community Services) is a leading community-driven social service agency that believes everyone has the potential to create positive change, regardless of age, race, or background.

Through our service offerings, strategic partnerships, and community initiatives, we unlock opportunities for vulnerable individuals and families to overcome life's challenges, pursue a brighter future, and inspire others to do the same. Today, Allkin uplifts and journeys with diverse communities such as children, youths, families, and seniors at close to 40 touchpoints across Singapore.

The Admin Officer will play a key role in providing comprehensive administrative support to the team, ensuring smooth operations and efficient management of office resources. With a focus on data management, report preparation, inventory control, and logistical coordination, this role is essential in maintaining the daily functions of the office.

The ideal candidate will be organized, proactive, and capable of working independently, while being adaptable to a dynamic work environment and passionate about supporting children and caregivers.

Roles & Responsibilities:

Administrative Support

• Maintain and update administrative databases for staff and clients.
• Prepare regular reports.
• Coordinate programme logistics and manage the inventory database.
• Monitor office supplies (e.g., toiletries, stationery, refreshments) and initiate orders for replenishment when needed.
• Take minutes during meetings.
• Ensure timely repair and maintenance of office facilities and equipment through the necessary office processes.
• Provide general administrative and operational support to the team (e.g., processing monthly claims)

Support the KidSTART Practitioners’ (KSP) work with families, whenever necessary

• Accompany KSP for home visits and provide basic support in the engagements of children and/or caregivers.
• Support in information gathering and relevant assessments.

Candidate Profile:

• Minimum of a Diploma qualification in any discipline.
• At least 2 years of experience in office administration, human resource operations, or finance operations (preferred).
• Strong organizational skills with the ability to manage multiple projects and meet deadlines independently.
• Excellent written and verbal communication skills.
• Adaptable and quick to respond to changes.
• Proficient in Microsoft Office Suite (MS Excel and MS PowerPoint, in particular).
• Passionate about working with children and caregivers.
• A collaborative team player with strong interpersonal and communication skills.
• Able to work independently and handle administrative responsibilities efficiently.

Responsibilities:

• Responsible for the full spectrum of the HR functions, such as recruitment & selection, pass application, HR date update, training, HR Audit, performance appraisal etc;
• Require to identify and execute effective recruitment strategies & HR initiatives, contribute to staff training & development, etc;
• Assist in preparing of staff organization chat for Tender submission.
• Prepare for the reports that requested by Beijing HQ
• Update and maintain employees' data in the system and personal files.
• Other ad-hoc duties assigned by the management

Requirements:

• Diploma/Bachelor or above degree, in Human Resources, Business, Construction or related majors;
• More than 3 years of experience in a similar role, and experience in construction industry will be a plus;
• Excellent written and spoken skills, communication and negotiation skills
• Good command of both English and Mandarin is a must, with excellent proficiency in written Chinese (In order to liaise with the Chinese speaking associates
• 5 days work week

Job Info:

• Basic up to $2,800
• Company Benefits: AWS + VB
• Working Days: Monday - Friday (Alternate Saturday)
• Working Hours: 8:45am - 5:15pm (weekdays), 8:45am - 12:15pm (Sat)
• Location: West

Job Description:

• Perform order processing & permit declaration through System.
• Perform payment / courier service on behalf of customer.
• Perform shipping documentation and coordination with shipping line or agent.
• Perform warehouse, deopt and transportation coordination with internal and external team.
• Provide customer’s report (Daily or Monthly).
• Generate company’s required reports (Daily or Monthly).
• Generate monthly TradeNet Major Exporter Scheme Import or Export report for customer.
• Perform Monthly accrual submission (Internal & External)
• Execute closure for all completed HCS orders in PSA HCS system.
• Check all PSA relevant charges are transmitted into PSA HCS system.
• Prepare and attach required receipts and emails for billing purpose. (Payment on Behalf, Miscellaneous charges)

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Loh Kar Leong | EA Personnel No.: R23116015

• Call Centre / Customer Service Experience
• No Exp Are Welcome To Apply - Training Will be Provided
• Office Hour / 5 Days Work Week (Able to work on weekend)

Responsibilities

• Attend to enquiries via hotline or other channels eg emails
• Handle inbound and outbound calls, and sometimes email
• Proper recording of conversation with customer in the CRM system
• Achieve / Exceed individual and team KPIs set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Any other related ad-hoc duties as assigned

Requirements:

• Possess Call Centre / Customer Service experience
• No experience are welcome to apply & training will be provided
• Good communications and interpersonal skills
• Customer service oriented
• Good team player
• Able to work independently with minimal supervision
• Able to work on weekends (Will have some weekends off)

Other Information:

• Working Hour: Office Hour / 5 Day Work Week (including weekends)
• Location: CBD
• Salary: Up to $3100/mth + OT + AWS + VB

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

Job Purpose

The Tenant Engagement Officer is responsible for planning, organising, and managing marketing campaigns, promotional activities, and tenant-related initiatives. This role ensures alignment with corporate objectives and guidelines, fostering strong tenant relationships and enhancing engagement.

Responsibilities

1. Tenant Management

• Maintain an updated database of tenant information, including contact details, categories, and asset information
• Organise and store tenant assets in shared drives, ensuring accessibility for stakeholders.
• Upload tenant assets onto the website and other relevant platforms.
• Facilitate onboarding for new tenants by:Obtaining contact details from the leasing team.
  Sending welcome emails with engagement session registration links.
  
• Ensure online shop directory listings are accurate, complete with logos and images.Coordinate with tenants to obtain missing assets via email, calls, or site visits.
  Maintain high standards for asset quality.
  
• Manage tenant promotions by:Verifying images, details, and mechanics for publication.
  Organizing monthly email blasts to solicit promotions.
  Keeping published promotional information accurate and up to date.
  

2. Tenant Engagement

• Coordinate engagement sessions between management and key tenants (High revenue tenants and new tenants).
• Organise annual tenant engagement events (e.g., Chinese New Year celebrations) and partner-sponsored initiatives (e.g., collaborations with TikTok, USME).

3. Tenant Asset Acquisition

• Collect tenant assets through various channels, including email, calls, and site visits.
• Track and consolidate the status of asset acquisition.
• Ensure assets are properly filed internally and shared for public use.

4. Tenant Promotion Management

• Facilitate monthly tenant promotion submissions.
• Oversee the publication of submitted promotions on the website.
• Monitor and update promotion statuses to ensure validity.

5. Tenant Advertising Support Package

• Ensure new and renewing tenants receive their advertising support package.
• Highlight new and renewing tenants through advertising initiatives.

Qualifications & Work Experience

• Diploma in events management / business management or any related fields
• Fresh graduates are welcome to apply
• 1 - 2 years of customer service and managing tenants would be ideal

Skills

• Strong Communication Skills: Clearly articulate processes, requirements, and objectives to tenants.
• Organisational Expertise: Efficiently manage and track tenant submissions, filing, and updates.
• Marketing Proficiency: Background in marketing with demonstrated experience in social media strategy, content creation, and campaign management.
• Design Capabilities: Basic graphic design skills to create promotional materials using tools such as Canva, Adobe Photoshop, or equivalent platforms.
• Bilingual Capability: Proficiency in Mandarin is preferred to liaise with Mandarin-speaking tenants.

This role offers a dynamic opportunity to foster tenant relationships, enhance engagement strategies, and contribute to the success of Stellar Lifestyle’s vibrant retail ecosystem. Fresh diploma graduates are welcome.

Position:Security Officers

• Able to commit 4 days work 1 day off, 3 days work 1 day off schedule.
• 12 hours permanent shift
• Location: islandwide
• Salary Package: $2,650 to $3,500 (Depends on experience)

Job Description:

• Incident Response, Manage Security & Safety Systems
• Prevent unauthorised entry into the premises
• Monitor CCTV
• Patrolling and clocking
• Access control duties

Requirements:

• Secondary education

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Job description:

• Supporting the recruitment administrative duties such as creating and updating job postings on job boards, career page and other media, screening candidates and interview coordination.
• Provide administrative support such as data-entry, documentation, printing and filing
• Training and course arrangement

- High incentives per successful placement (subject to terms and conditions)

Responsibilities

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Requirements:

• Have previous experience in call centre is highly preferred or customer service experience
• A team player with good interpersonal and communications skills

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Job Descriptions:

• To take charge of the construction job site environmental matters
• Identify and assess any foreseeable risk at the construction job site
• To recommend measures to eliminate and foreseeable risk at construction job site
• To lead periodic environmental inspections
• To ensure proper housekeeping is in place for safe and tidy job sites
• Any ad-hoc duties as assigned

Job Requirements:

• Minimum Diploma in Engineering
• Registered Environmental Control Officer with NEA
• At least 3 years of experience in building construction projects

Responsibilities:

• Establish strong rapport with customers through effective communications and problem resolution
• Liaison with various support departments (Accounts & Finance, Air & Sea Operations and Sales) to process daily schedule of incoming and outgoing stock or 3rd party
• Liaison with customers on transport arrangement for goods delivery and generate delivery orders
• Arrange for import and export shipments (if any)
• Generate daily inventory report for checking
• Generate monthly customers’ inventory report for customers’ verifications
• Perform stock take on a monthly basis to ensure accurate stock inventory in the warehouse; to rectify the problem should any discrepancies occur
• Support all administrative issues, ie billing, monthly report, verification of Supplier’s invoices
• Perform other ad-hoc projects or duties as and when required

Requirements:

• Diploma in Logistics Management / Supply Chain / Business Administration
• Minimum 2 years of related working experience
• Able to work in a multi-cultural environment and with people of all levels
• Meticulous and possess positive attitude
• Good sense of urgency
• Good verbal and written communication skills in English
• Flexible and adaptable
• Proficient in computer skills - MS Word, Power Point, Excel

Location: East - Greenwich Drive / West - Penjuru Road

• Operate smart security and safety systems
• Monitor security or fire command centre
• Key press management
• Guarding and patrolling duties of the premises
• Assist tenants and visitors as necessary
• Any other associated tasks and responsibilities assigned from time to time

1. To assist in sending out official PO to sub suppliers

2. To follow up with suppliers on delivery of items

3. To follow up on returned goods from customers

4. Print documents for the relevant departments

Job Description:

• To assist Safety Manager on all safety, health, environmental, and welfare matters, to ensure the Project complies with its statutory obligations, safety requirements, and aerodrome safety standards.
• To be responsible for health, safety, and environmental control, and to assist Safety Manager to ensure that all works adhere to the procedures and instructions.
• To assist Safety Manager in liaising and co-ordinate with stakeholders, authorities and agencies and other Consultants employed by Developer.
• To put up daily situation reports.
• Ensure risk assessment and safe working procedures are correctly executed on-site.
• To conduct daily health, safety, and environmental inspections, prepare reports and follow up with Project Safety Team / Contractors for closure.
• To carry out investigations into all accidents and near-miss incidents and to record the findings on the relevant forms.
• Wear appropriate personal protective clothing/equipment and observe all safety requirements/procedures.
• To implement and monitor appropriate safety measures in accordance with the Workplace Health and Safety Act and Safety Management System.
• To highlight areas where training/certification is required to meet the standards imposed by Legislation, Approved Codes of Practice, or H.S.E. guidance

Requirements

• At least 03 years of Project relevant experience in the construction industry preferably 2 years with the developer/main contractor.
• Must be a registered Workplace Safety and Health Officer with MOM.
• Must be a registered Firesafety manager with SCDF
• Must have confined space assessor certificate
• Must have Work at height assessor certificate
• Has developed a Risk Management Implementation Plan (bizSAFE Level 2) or equivalent

We are looking for an experienced CIO (Chief Information Officer) to head of our organization's IT department. A CIO has two primary responsibilities: acquisition and operations. They are in charge not only of managing tech but also its use within company processes such as planning, human resources management, or accounting software development projects.

The Chief Information Officer manages technical tasks and makes decisions about future systems that will be necessary based on their unique objectives or goals within a specific organization. They also conduct department planning and oversee general operations.

Job Responsibilities:

• Report to the Corporate Quality and Safety Department through the Head Environment, Health, and Safety (EHS) Manager.
• Monitor and support the company's EHS program and policies, ensuring effective execution of ISO 45001 and ISO 14001 Management Systems and certification.
• Conduct EHS surveys and inspections, recommending corrective actions and advising on safety programs to improve EHS performance.
• Investigate accidents to determine root causes, track and update EHS KPI performance of the Business Unit, and ensure compliance with statutory and legal requirements.
• Manage and liaise with authorities on safety and environmental-related matters, ensuring effective communication and compliance.
• Perform any other ad hoc duties as assigned to support the EHS function and overall safety performance.

Job Requirements:

• Candidate who is a registered Workplace Safety and Health Officer / FSM is preferred

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

The Singapore Population Health Studies (SPHS) is a large scale population-based health research project by the Saw Swee Hock School of Public Health, National University of Singapore. We are looking for a team player with experience in making outbound calls to people who signed up their interest to join SPHS research studies, screen their eligibility and schedule their study visits.

RESPONSIBILITIES
1. Contact potential participants by call, message, email or mail.
2. Screen participants for their eligibility.
3. Explain the study information to ascertain their willingness to take part before scheduling an appointment.
4. Book a suitable appointment or schedule for follow-up to do so later.
5. Audio-record all calls for QC purposes.
6. Make at least 5 bookings per day and fill slots only in the immediate 2 weeks.
7. Address any queries from the participant and provide any necessary informational materials to facilitate the study visit.

Qualifications

1. Diploma in any discipline and minimum 3 years of any work experience, or 'O' levels with minimum 10 years of working experience.
2. Work hours are required for afternoons and evenings on weekdays and at least 2 weekends per month.

3. Hourly rate at $13, for 24 - 36 hours of work per week.
4. Familiar with using Zoom (video call, audio-recording, changing shared screens and mouse control)
5. Proficient in Excel (large tables, pivot, formulas).
6. Work-from-home can be the main arrangement.

Position: Aviation Security Officer

• 4 working days with 2 days off
• 5 days work with 1 day off
• 12 hours permanent shift (7am-7pm / 7pm-7am)
• Location: Airport singapore

Salary Package
i. Gross salary: up to $2,850
ii. Bonus of $2,500

Job Description

• Screening of passengers at designated zones
• Manual bag checks
• Usage of security screening equipment for screening purposes
• X-ray screening of checked in luggages
• Any other security related roles at Airport

Requirements:

• 1 N Levels / 1 O Level / WPLN 3 x Level 4

#SCR-carson-cheong

⭕ Cheong Kar Chun ⭕ Team Manager ⭕ R1980386

⭕ The Supreme HR Advisory ⭕ 14C7279

Job Info:

• Working Days: 5 days/week (including 1 Sat or Sun)
• Working Hours: 10am - 8pm (weekdays), 10am - 5pm (weekends)
• Location: West

Job Description:

• •Assisting and performing all incoming documentation check to ensure consistency and compliance to process
• Adherence to system process, updating and administrative support
• Handle enquiry calls and emails
• Preparation and disbursement of loans
• Assess and review of loan agreements
• Any other ad-hoc duties

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Loh Kar Leong | EA Personnel No.: R23116015

5 days’ work week 0830 to 1800;

fix off on Sun and rostering off day on Sat, Tue, Wed or Thu

This position is to manage and update customer pertaining to Air Import Shipments activities

Job Description:

• To monitor closely assigned customers’ inbound shipments

• Work closely with respective overseas offices to monitor its uplift at point of export till its arrival

• Update customers promptly of delivery date and if any irregularity to inform them

• Maintain close communication with overseas offices, internal customers, authorized contractors and ground handling agents to track closely its arrival and customs clearance

• Other ad-hoc duties as assigned by his/her immediate superior and/or manager

• Some basic skills in Microsoft office Requirement

-Training will be provided

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.

Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.

If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!

Job Responsibilities

Sales & Leads Management

• Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
• Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to phone, email, and walk-in queries promptly and effectively.
• Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.

Customer Service

• Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
• Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
• Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
• Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
• Go the extra mile to make sure customers are satisfied and their needs are fully met.

Administrative Support

• Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
• Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
• Provide assistance to teachers and students as needed, ensuring a positive experience for all.
• Other duties associated with the role and assigned by the line manager.

Work Hours

As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Days Off: Enjoy one weekday and one weekend off each week.
• Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

Work Location

Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.

Job Requirements

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Sales experience or a proven track record of meeting sales targets is an advantage.
• Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
• Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
• Positive, approachable, and professional demeanor with excellent listening skills.
• Ability to work independently while also thriving in a collaborative team environment.
• Flexibility and willingness to work at different centers based on operational needs.

What we offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service.
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants