Great ideas do not discriminate, and anyone can have them. Given the right protection and support, a great idea can become a powerful brand, a transformative technology, an innovative process or design, or even a song or story that moves one’s soul. Housing Singapore’s largest community of intellectual property (IP) experts, the Intellectual Property Office of Singapore (IPOS) understands better than anyone how important it is to protect ideas and creations for now and for the future. We leverage our deep technical, legal and business expertise to help innovative enterprises grow, through their intangible assets, including IP, from Singapore, through Singapore. We catalyse the ideas of today, into the assets of tomorrow.

About IPOS International

IPOS International (IPOS Intl) is a private limited company fully owned by IPOS, committed to building Singapore’s future growth as a global hub for intellectual property creation, protection and management. We serve the public sector, investors, private enterprises, not-for-profits, service providers and individuals through patent search and analysis, training and IP management services. Together, we amplify creativity and enable innovation, to realise tangible economic and social value from intangible assets.

Job Responsibilities

Reporting to the Deputy Director, Operations, Planning & System, the candidate will be responsible for the business system of the Patent Search Examination & Analytics (SEA) Unit.

You will:-

• Ensure critical operational system is aligned with business needs to ensure business continuity and operational efficiency of internal and contracted processes.
• Plan and drive IT system upgrades through regular maintenance and system renewal.
• Provide solutions to address process and system issues when they arise.
• Analyse existing systems, business needs and users feedback, identify bottlenecks and implement system changes to improve system performance, user experience and optimise processes.
• Evaluate system data policy and implement system archival process.
• Ensure optimal utilisation of resources and be the go-to person on how data and technology can be used for enhanced performance tracking and transformed processes with automation.
• Review whether internal controls are sufficient and effective to mitigate risks. Lead system studies and innovation projects for adopting emerging technologies for efficiency gains using automation and AI and improving user experience for various functions within unit.
• Support Deputy Director in unit’s planning for budget, capacity projection and performance metrics.
• Undertake ad hoc unit projects assigned.

Are you the one? Please write to us if you have/are:

• A degree, preferably in systems engineering or computing, with 5 to 8 years of relevant working experience, preferably in system project and dashboard development. Background in patents, experience in data analysis, SQL and knowledge in VBA/Python, basic coding/programming knowledge is a plus.
• Organised, customer-oriented, meticulous, proactive, able to multi-task and meet tight deadlines.
• Analytical, resourceful, able to work independently and in a team involving multiple groups of users and technical teams.
• Able to drive system-related process improvements using evidence-based/data-driven approach.
• Proven track record of successfully launching new system including change management.
• Experience in agile, design thinking and user experience improvements.
• Excellent communication and collaboration skills.
• Proficient with Microsoft Office applications and in particular Microsoft Excel and PowerPoint.

To apply for this position, please email your CV to [email protected]

Administrative Paperwork

Data Entry

Invoicing

Procument

Logistics / Packing

Book-keeping

Inventory, stock take

Working Location

3015A Ubi Road 1

Singapore 408705

Summary:

• Basic up to: $2300 + AWS + Bonus
• 5 days / 645am-430pm
• Location: West
• Company transport provided
• Good company with good career progression

Responsibilities:

• Develop and maintain production schedules to ensure the timely manufacturing of metal cans.
• Planning one of the production schedule.
• Issue Job Order
• Printing of Labels
• Coordinate with various departments to align production activities with overall business goals:
• Liaise with marketing dept for ongoing sales order and other dept for coil requested.
• Liaise with QC for any damaged or on hold finished goods.
• Liaise with Store on Can delivery.
• Order Processing & Documentation & Records:-
• Responsible for updating daily production efficiency reports.
• Update of incoming shipment, production output, OT Control, wastage report and etc.
• Update ERP system.

To Apply, kindly click on the "APPLY NOW" button
We regret that only shortlisted candidates will be notified.
Staffking Pte Ltd (20C0358) | Ng Jia Yee (Jacine) (R22109579)
EA License No: 20C0358

Location: Sim Drive
Salary: $2500-$3300
Japanese MNC
Mon to Fri 9am to 6pm

No experience welcome/Entry level

Job Description

• Receive orders from Customers, create sales orders and shop orders.
• Provide customer support and management of customer order schedule.
• Co-ordinate with Program Management team in providing quotes to customers.
• Consult with Manufacturing Department regarding equipment, manpower, and workload. Participate in meetings to discuss control problems.
• Ensure strategic development and implementation of long-term contracts with supply base.
• Manage and oversee inventories in our warehouse and at customer sites for those 'Kanban' part numbers
• Receive, interpret, discuss, and edit customer and sales orders. Respond to customer inquiries such as product selection and requests for prices and quotations.
• Issue PO to suppliers based on actual order & forecast and expedite for material as required
• Negotiate with suppliers to support cost reduction and Lead time reduction
• Perform other duties as requested by management.

Requirements

• Expediting skills
• Working knowledge of Microsoft Office applications required.
• Working knowledge of ERP database and access database required

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Job Responsibilities:

· Manage the maintenance and servicing of company equipment, and replenishment of office supplies

· Manage general procurement for internal use and follow up with suppliers regularly

·Perform Inventory reconciliation

· Check and purchaseof PPE

· Assist inter-department administration duties

· Coordinating office activities and operations to secure efficiency

· Ensures office cleanliness at all the times

· Plan and arrange internal company events.

· Write minute in Sales Meeting

· Generate sales invoices

· Get and compare quotations from various suppliers

· Perform other administrative and ad-hoc duties assigned by reporting officer / manager

Job Requirements:

· 1-2 years of relevant experience in administrative work or diploma/degree in related fields

· Proficient in Microsoft (MS) Office, such as MS Word, Excel, Powerpoint etc.

· Experienced in ACMV field will be advantage

Job Responsibilities:

· Manage the maintenance and servicing of company equipment, and replenishment of office supplies

· Manage general procurement for internal use and follow up with suppliers regularly

·Perform Inventory reconciliation

· Check and purchaseof PPE

· Assist inter-department administration duties

· Coordinating office activities and operations to secure efficiency

· Ensures office cleanliness at all the times

· Plan and arrange internal company events.

· Write minute in Sales Meeting

· Generate sales invoices

· Get and compare quotations from various suppliers

· Perform other administrative and ad-hoc duties assigned by reporting officer / manager

Job Requirements:

· 1-2 years of relevant experience in administrative work or diploma/degree in related fields

· Proficient in Microsoft (MS) Office, such as MS Word, Excel, Powerpoint etc.

· Experienced in ACMV field will be advantage

Summary

• Salary $2300-$2800 (Based on experience)
• Location: West
• Office hours
• MNC with career progressions

Responsibilities

• Perform administrative task and team support
• Assist in preparation of documents
• Attend to customer inquiries
• Data entry into company database system
• Preparation of quotation, PO, DO
• Filling digital and physical documents

Requirements

• Candidates with relevant experience will have added advantage

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

· 1.Handle and manage Accounts Receivables Function.

· 2.Update and maintain accounting journals.

· 3.Daily entry of receipts into the accounting system.

· 4.Process staff expense claims.

· 5.Ensure entries are charged to the correct account codes.

· 6.Handle customer's queries on the daily financial transactional activities.

· 7.Ensure timely and accurate report submission.

· 8.Generate monthly accounts receivables report.

· 9.Assist Finance Manager in other areas of accounting whenever necessary.

· 10.Perform analysis of accounts, preparation of audit schedules etc

· 11.Perform other ad-hoc duties when necessary.

· 1.Handle and manage Accounts Receivables Function.

· 2.Update and maintain accounting journals.

· 3.Daily entry of receipts into the accounting system.

· 4.Process staff expense claims.

· 5.Ensure entries are charged to the correct account codes.

· 6.Handle customer's queries on the daily financial transactional activities.

· 7.Ensure timely and accurate report submission.

· 8.Generate monthly accounts receivables report.

· 9.Assist Finance Manager in other areas of accounting whenever necessary.

· 10.Perform analysis of accounts, preparation of audit schedules etc

· 11.Perform other ad-hoc duties when necessary.

Job Description and Requirements:

- To handle Account related key in.

- To handle HR related tasks.

- Require to assist in Sales to chase for payment.

- Knowledge of computer system.

- Able to use software application like Microsoft word and excel.

- Generally handle all paper works and filings.

- Office location at Tai Sing Area

Job Description

• Greet and attend to Company's guests & walk -in guests
• Answer the Company main telephone line and transfer to the relevant departments as required
• Update & Maintain Company internal contact list and distribute the contact list to staff
• Keep track of ingoing and outgoing mails
• Keep the Reception area and meeting room neat and tidy
• Help to serve beverages during the absence of Tea Lady and/or when required
• Keep track of stationery requirements and photocopier machine accessories; and make re-orders when required
• Issue stationery items to staff
• Adhoc duties as assigned

Requirements

• Preferably with relevant working experience as a receptionist
• GCE 'N'/'O'/ITE graduates
• Good personality and pleasant disposition
• Good work attitude

THISS Technologies is a Singapore based SME providing leading edge satellite communications products and technology. We are currently looking for a hands-on general administrative assistant.

JOB DESCRIPTION

• Assist with general business administrative functions for accounts, logistics, procurement, human resource management, travel administration and office management.
• Assist with the preparation and processing of commercial documents such as quotations, purchase orders, invoices and delivery orders.
• Handle day-to-day data entry into accounting systems
• Procurement and purchasing functions including: sourcing vendors and quotations, preparation of purchase orders and maintenance of approved vendor list
• Handling shipping / deliveries, incoming / outgoing goods inspections, arranging for shipments and maintaining delivery records.
• Human resource administration including leave processing, timesheet collation for cost allocation and expense claims.
• Administration of fixed assets and inventories, including control and record-keeping for goods movements.
• Handling incoming orders from customers, issuing outgoing purchase orders to suppliers
• Assist with travel arrangements and administration including flight and accommodation booking and expense filing.
• Answering and directing incoming phone calls.
• Manage office supplies and purchasing, arrangements for employee or corporate functions.
• Meticulously organized digital and physical filing in line with the QMS process in particular for commercial control documents.
• Perform any other ad-hoc duties as assigned.

SKILLS / QUALIFICATIONS

Essential

• Minimum ITE, Diploma in Business Administration or related fields.
• Experienced candidate without the above qualification but with relevant experience would be considered.
• Qualified candidates with no prior experience or fresh graduates who demonstrate a strong interest and willingness to learn are encouraged to apply.
• Professional level English language skills – both written and verbal.
• Proficient with Microsoft Office applications, in particular the advanced use of Excel.
• Meticulous, highly organized, takes initiatives, fast learner
• Ability to multitask and prioritize

Desirable

• Higher level qualification in a related field.
• Mandarin language skills – both written and verbal. This is required to communicate effectively with our customers and international associated companies.
• Experience with Xero accounting software.
• Experience working in an ISO 9001 compliant environment.
• Familiarity with international shipping and logistics including import / export processes.
• Interested candidates kindly include with your current CV, expected salary, and a brief summary of your experience relevant to the listed job responsibilities.

Jobscopes of the position Includes:

1) Customer Service

2) Arrange Servicing Schedule with customer

3) Arrange Installation Schedule with customer

4) Keep track contract renewal

5) Keep and maintain records (Data Entry)

6) Provide Quotation

7) Ordering of stocks

and Any Ad-hoc Duty assigned when required.

Sales Admin and Logistics (6 Months)

Job Description & Requirements

We are proud to announce the acquisition of Gravotech, a global leader in engraving and cutting solutions. This strategic acquisition enhances Brady Corporation's capabilities and expands our product offerings in the identification solutions market.

About Gravotech: Gravotech is renowned for its innovative engraving and cutting technologies, serving a diverse range of industries worldwide. With a commitment to excellence and customer satisfaction, Gravotech adds significant value to Brady's portfolio.

Sales Admin:

• Follow the process from Order booking till Sales invoicing with close communication with internal team members & customers
• Manage relationships with customs and transportation suppliers.
• Optimizes the flow of information between departments involved in the processing of
• customers’ requests

Logistics

• Track import orders
• Track, prepare, and send orders within the specified time frame to customers
• Handling disputes related to transportation (package loss, delivery to incorrect
• address, etc.) = occasional tasks
• Stock management with first in first out

Requirement

• Major in International Trade/Logistics and related 3 years+ working experience
• English (Reading Writing Speaking)
• Computer skills (ERP - CRM - MS Office (Excel & PPT))
• Required experience: Customer Service - Import and Export
• Customer focus & Team spirit
• Quality and Continuous Improvements
• Respect & Responsibility

Sales Admin and Logistics (6 Months)

Job Description & Requirements

We are proud to announce the acquisition of Gravotech, a global leader in engraving and cutting solutions. This strategic acquisition enhances Brady Corporation's capabilities and expands our product offerings in the identification solutions market.

About Gravotech: Gravotech is renowned for its innovative engraving and cutting technologies, serving a diverse range of industries worldwide. With a commitment to excellence and customer satisfaction, Gravotech adds significant value to Brady's portfolio.

Sales Admin:

• Follow the process from Order booking till Sales invoicing with close communication with internal team members & customers
• Manage relationships with customs and transportation suppliers.
• Optimizes the flow of information between departments involved in the processing of
• customers’ requests

Logistics

• Track import orders
• Track, prepare, and send orders within the specified time frame to customers
• Handling disputes related to transportation (package loss, delivery to incorrect
• address, etc.) = occasional tasks
• Stock management with first in first out

Requirement

• Major in International Trade/Logistics and related 3 years+ working experience
• English (Reading Writing Speaking)
• Computer skills (ERP - CRM - MS Office (Excel & PPT))
• Required experience: Customer Service - Import and Export
• Customer focus & Team spirit
• Quality and Continuous Improvements
• Respect & Responsibility

JOB ROLES / RESPONSIBILITY:

• To work full-time in to carry out various administration and accounting works of the office.
• To set-up an accounting system in the office and meet/pass Auditor's requirement.
• To carry-out book-keeping, full set of accounts, and preparation of financial statements for various types of business
• Made detailed testing on transactions and balances and vouching, posting and checking trial balance preparation
• Analyze transactions, internal reports and financial information for potential fraud risks
• Perform special assignments: review of accountancy records, valuation, and consultancy works
• All communication with clients is supported by emails, document agreed action steps, responsibilities and deadlines are handled promptly and effectively.
• Preparation of Commercial Tax, Withholding Tax, Corporate Tax, Personal Tax computation and submission of Tax Clearance

The Singapore Disability Sports Council (SDSC) seeks a highly organized and results-oriented Finance and Admin Manager to play a critical role in overseeing the financial, human resource, governance, and operational administration of our Council.

In this pivotal role, you'll be the mastermind behind:

• Guiding our financial health: Overseeing budgets, managing cash flow, and ensuring accurate financial reporting.
• Ensuring smooth operations: Managing HR functions, collaborating with vendors, and tackling special projects.
• Upholding strong governance: Ensuring compliance with regulations and best practices.

Financial Management and Control (50%):

• Manage month-end and year-end closing procedures, including reconciliations and the preparation of financial statements, ensuring accuracy and completeness, and compliance with standards and operating procedures.
• Oversee daily financial operations, encompassing accounting, reporting, ensuring precision, timeliness, and compliance with accounting and tax regulations.
• Prepare management, statutory, and other reports as required by the Board and Committees or pursuant to applicable regulations.
• Coordinate audits, ensuring adherence to financial regulations.
• Support in cash flow management, providing projections for planning to optimise working capital gains.
• Set and monitor annual budgets and expenses.
• Administer financial systems, maintaining their accuracy and functionality.
• Collaborate with other teams to optimise budgeting, cost monitoring, and control, and oversee budgets of special projects when necessary

Governance Development and Oversight (40%):

• Ensure compliance with relevant laws and regulations, including the Charities Act, Charities (IPC) Regulations, Societies Act, and Code of Governance for Charities & IPCs.
• Prepare reports and minutes for the board, selected committees and General meetings, as may be required.

Human Resource Policies and Administration (10%):

• Ensure compliance with MOM and relevant laws and regulations
• Implement and oversee compensation and benefits frameworks.
• Manage staff recruitment, engagement, and payroll administration.

Additional Responsibilities:

• Collaborate with vendors to ensure the proper management of insurance, IT, and data management systems.
• Undertake additional ad hoc tasks as required by the Executive Director.

Requirements:

• Degree in Accounting, Finance or related field, preferably with professional accounting certification
• Minimum of 5 years of relevant managerial experience
• Experience in HR and charities governance is advantageous, with a preference for candidates who have sector-specific experience
• Proficiency in MS Office and ERP software
• Strong leadership, communication and interpersonal skills
• Positive attitude and ability to work in a fast-paced environment

Why Join Us?

At SDSC, you will be part of a passionate team dedicated to promoting and supporting disability sports in Singapore. We value collaboration, innovation and commitment to our mission.

If you are ready to make a difference and meet the above requirements, we invite you to apply by sending your resume and cover letter to [email protected].

• Possess knowledge in GMP and halal certification processes
• Assist in GMP preparation for audit
• Assist QC manager in daily operations
• Testing of finished products against specifications and to notify for any out of specifications
• Maintenance of manufacturing facility as per GMP requirements
• Prepare products for testing from external laboratories
• Conduct instrument analysis and calibration of laboratory equipment and basic equipment maintenance
• Assist in generation of Certificate of Analysis
• Conduct incoming materials check

Requirements

• Minimum Diploma in Chemistry or relevant courses
• Minimum 2 years of experience
• Able to work independently with minimal supervision
• Able to write and communicate in English
• Knowledge in Excel and word
• Knowledge in SAP will be an added advantage

A self-directed team player in the Distribution & Marketing Department focusing on supporting and managing business plans and strategies to promote business growth.

Key Responsibilities include:

• Assist and support the CEO in the following (but not limited to):
• Support in recruitment and outreach efforts
• Review work processes and controls to improve effectiveness and efficiency
• Ensuring all operations are compliant with internal guidelines and regulatory requirements
• Assist in the preparation of business papers of the various financing schemes and incentives
• Monitoring, validating, and reporting on all financing schemes and incentives
• Timely reporting and analysis on all financing schemes and incentives to ensure achievement of plans and objectives
• Provide administrative support and perform any other project and ad-hoc tasks to assist the team
• Support the CEO in various corporate projects and initiatives

Requirements:

• Possess at least a Diploma
• Excellent organizational and time management skills
• Strong written and verbal communication skills with the ability to present analysis and recommendation.
• Good Problem-solving skills
• Excellent MS office skills - Powerpoint and Excel.
• Project Management and Business Analysis skills
• 2-3 years relevant experience
• Ability to work well under pressure and managing tight deadlines in a fast-paced environment
• Capable of managing multiple tasks priorities effectively

Responsibilities:

• Conceptualize, design, develop, implement and review of sales, marketing & public relation strategies.
• Support product, sales and export departments with marketing related activities and materials
• Managing & updating company websites with project references& events
  Managing & contents creation for social media accounts (Facebook, Instagram & LinkedIn ), response to relevant social media & customers enquiries
• Preparation of monthly marketing report & regular updating of competitors benchmarking reports events.
• Any other ad-hoc duties that may be assigned from time to time
  

Requirements:

• NITEC or Diploma in Marketing / Mass Communication / Business Admin or related fields
• Prior marketing experience would be preferred
• Proficient in Adobe Photoshop, Illustrator and other designing software will be an added advantage
• Team player with good interpersonal, oral and written communications skills.
• Entry level are welcome to apply
• Required language(s): English
  

Employer questions
Your application will include the following questions:

• Which of the following statements best describes your right to work in Singapore?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Marketing Assistant?
• How much notice are you required to give your current employer?
• Which of the following languages are you fluent in?
• Are you available to work on weekends or public holidays?

· Processing and co-ordinating of FMCG items to external and internal customers

· Processing and co-ordinating of overseas orders for export

· Liaise with Central Kitchen, freight forwarder, overseas external customers and cross department on overseas orders

· Packing of FMCG & overseas orders

· Inventory control and monthly stocktaking

· Maintain and manage store cleanliness, tidiness, etc

· Maintain administration duties for the logistics department, e.g. schedule, leave, cash cards

· Assist with all other logistics duties assigned by Manager

Job Requirements

· Minimum of GCE ‘O’ or ‘A’ level/Diploma

· Preferably some related working experience

· Ability to stand, sit or walk for extended periods of time

· Able to grasp, lift and/or carry up to 50 lbs as needed

· Strong verbal and written communications skills in both English and Chinese

· Able to interact with English and Chinese speaking colleagues effectively

· Organized, resourceful, proactive, reliable, strong attention to details

· Has good follow up

· Good communication and strong time management skills

· Proficient in Excel, Word, Outlook

· Highly motivated, meticulous and takes initiative

· Willing to go extra mile

Willing to start work from 6am.

Inventory Management

Track Inventory Levels: Monitor stock levels to ensure adequate supply.

Stock Replenishment: Assist in inventory replenishment to supermarket by communicating with internal teams to reorder items

Inventory Audits: Conduct regular stock checks and support inventory audits, ensuring accuracy and resolving discrepancies.

Order Processing

Picking and Packing: Assist in order picking and packing, ensuring that items are correctly selected and packaged according to customer specifications.

Shipment Preparation: Ensure that orders are prepared for shipment, with accurate labels, documentation, and shipping instructions.

Warehouse organisation

Stock Placement: Help organise inventory within the warehouse, following a structured system for easy access and flow.

Space Utilization: Assist in optimizing warehouse space by following guidelines for product storage and maximizing storage capacity.

Cleanliness and Safety: Ensure the warehouse is clean and well-maintained, adhering to safety and health regulations.

Data Entry and Reporting

Record Keeping: Update and maintain to track inventory, shipments, and orders.

Generate Reports: Assist in generating daily, weekly, or monthly reports on stock levels, order status, and other warehouse activities.

Company Introduction:

SCREEN SPE Singapore Pte Ltd is an established company providing semiconductor products with world-class customer service. With clients in Southeast Asia and Southern Asia, we are well established within this region. Our products are manufactured in-house from Japan, ensuring high quality control, efficient delivery, in-depth knowledge and excellent service. We offer a wide range of semiconductor equipment that can meet customers’ technology roadmap with high quality after-sales support.

1. Warehouse Duties:

• Receiving and Inspecting Goods: Check the quantity and quality of received products and record necessary information.
• Inventory Management: Keep logs and records of warehouse stock, picking and packing, ensuring orders are fulfilled, and vehicle movements.
• Loading and Unloading: Load and unload goods from delivery vans or trucks.
• Keeping the warehouse organized, including the organizing and labelling of parts.
• Warehouse Maintenance: Ensure the cleanliness and good working order of the warehouse and equipment.

2. Delivery Duties:

• Transporting Goods: Deliver goods from the warehouse to various locations, including businesses and customers.
• Vehicle Maintenance: Perform regular maintenance checks on delivery vehicle and ensure they are in good operational condition.
• Route Planning: Coordinate with warehouse staff to plan deliveries and pick-ups efficiently. Handle and manage timely delivery of scheduled items/goods to customers.
• Customer Interaction: Verify delivery of items with customers and obtain proper acknowledgement.

3. Safety & Security

• Following safety and hygiene regulations, wearing protective gear, and adhering to speed and weight limits.
• Report to superior on the security aspect of the warehouse including but not limited to parts storage, fire hazards, and personnel safety.

4. Administrative duties

• Contributing ideas to improve procedures

Key Attributes:

• Reliability: Dependable and responsible in handling tasks.
• Attention to Detail: Keen eye for detail to ensure accurate deliveries and inventory management.
• To work closely and maintain good relationship with internal and external stakeholders
• Assist with any ad hoc tasks related to warehouse and delivery duties as assigned by supervisor and HOD.
• Excellent organizational and time management skills.
• Ability to work independently as well as a good team player.

Qualifications:

• ITE Certificate or Diploma
• Driving License: Valid Class 3/3A driver’s license, and a good driving record with no traffic violations.
• Experience: Proven work experience in a similar role.
• Skills: Ability to operate forklifts and pallet jacks to move heavy loads and items in hard-to-reach spaces.
• Knowledge in basic computing skills.
• Work pass holders may apply.

Job Description

• To manage the 24-hour call centre with the assistance of the call centre executives and be contactable in case of urgent situations.
• Lead, manage, and motivate a team of call centre staff to achieve high levels of customer satisfaction, productivity, and performance
• Provide ongoing coaching, feedback, and performance reviews to ensure that all staff meet or exceed service standards and take disciplinary action if required
• Deal with escalated customer complaints, technical inquiries, and complex issues that staff are unable to resolve.
• Monitor call volume, response times, and service quality to meet established KPI
• Develop/amend and implement procedures for handling different types of customer inquiries, including emergency calls, service requests, and product questions
• Ensure proper call documentation and follow-up processes are followed to track issues and resolutions.
• Track and analyze key performance metrics, including call volume, response time, issue resolution rates, and customer satisfaction scores.
• Prepare and present regular reports on call centre performance to section heads & senior management.
• Develop action plans to improve performance based on data analysis, customer feedback, and team performance reviews
• Work closely with the technical support and service teams to ensure customer issues are resolved quickly and effectively.
• Communicate company updates, policy changes, and product/service information to the team.
• Foster a collaborative environment within the call centre and with other departments to ensure seamless operations.
• Identify areas where team members may need additional training or development and coordinate with the relevant sections.
• Ensure all agents are up to date on product knowledge, safety standards, and customer service techniques.
• Continuously improve training materials and processes to adapt to new challenges and technologies in the elevator industry.
• Liase with store personnel for issuance of spare parts
• Ensure emergency stocks at call centre and troubleshooting tools are accounted for and levels are sufficiently maintained
• Perform any other duties and tasks that may be assigned from time to time to support the company’s goals and business needs. This may include, but is not limited to, assisting with special projects, contributing to team initiatives, or supporting other departments as required.

Job Requirement

• Degree in business administration, communications, or a related field is preferred
• Call-centre management experience is required
• Must be conversant in English and a 2nd language
• Excellent telephony skills with a strong customer focus
• Fast learner (especially for service routes and SAP)
• Ability to work well in teams
• Leadership skills and the ability to motivate and develop staff
• Able to maintain composure while under pressure
• Ability to multi-task
• Able to commence within short notice

Position Overview

We are seeking a talented and motivated Marketing (Admin) Specialist to join our team. This position requires a candidate with a background in marketing strategy and implementation, coupled with excellent customer service skills. The successful candidate will play a crucial role in enhancing our brand presence and ensuring unparalleled customer satisfaction.

Role & Responsibilities

• Provide exceptional customer service through various channels, including phone, email, and live chat.
• Resolve customer inquiries, concerns, and issues promptly and professionally.
• Develop and execute comprehensive marketing strategies to drive brand awareness and customer acquisition.
• Create compelling content for various channels, including ecommerce, social media, email campaigns, and website updates.
• Analyze market trends and customer behavior to identify opportunities for growth.
• Organize, plan and keep track of marketing activities.