1) Lead Management:
a. Sales enquires (through cold call, meeting, networking, and other channel):
i) Start tracking every lead receives and follows up
ii) Ensure sales are closed
iii) Submit the report to management on lost sales (template will be provided)
iv) Basic analysis of leads collected and closed
b. Complaint handling:
i) Helping stores to reply after carrying out an investigation
ii) Generate a complaint form for tracking and identify the root cause
iii) Able clients facing and to handle difficult clients
iv) Able to communicate with external parties – CASE Association
2) Conduct monthly online contests:
i) Assist and pack the goodie bags when required
ii) Follow up with participants for prize collection
iii) Ensure the prize/ voucher forms are documented & filed
3) Post monthly promotional posts online:
i) Additionally, support additional posts when requested
ii) Occasionally, needs to help to shortlist products/services to be featured on social platform
4) Handle and retain existing customers and manage the account related activities
5) Provide accurate and timely information to Management
6) Other tasks eg. tradeshow, supplier events may be assigned as necessary according to organizational needs
7) Ad-hoc tasks assigned by management
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