The Services required are set out as follows:
Counter Service to manage stakeholders’ needs
oFront desk duties include attending to the needs of walk-in customers (such as parents, visitors, partners, teachers, staff, and students) in a professional, prompt and friendly manner. This also includes assisting students according to the school’s guidelines such as issuing graduation certificates and other documents.
oAccept goods on behalf of staff and coordinate with them to ensure receipt of the items.
oHandle incoming calls professionally and ensure they are answered within 3 rings.
oIssue stationery and loan items and provide guidance to users on the appropriate forms to use.
oNotify the General Office when stationery and first aid supplies in the Sick Bay need replenishment.
oAdminister basic first aid to injured or ill students in the Sick Bay and issue excuse chits for students who need to leave school early.
oManage lost and found items, ensuring they are promptly recorded, labeled, and organized in a timely manner.
Students’ Support
oHandle administrative duties such as data entry, verify and check on completeness of forms and documents submission such as MOE FAS application forms and leave application forms.
oHandle the latecomers by updating the latecoming details at the google form, issuing latecomer’s slip, daily updating of students’ attendance and notifying OM on students issued with Corrective Work Order.
oManage parents’ appointments for key personnel during Parents-Teachers Meetings.
oSupport Discipline Master in the safekeeping of Ezlink cards/ handphone for latecomers/students.
Other Administrative Support
oProvide administrative support for fund raising events.
oMaintain the orderliness and cleanliness of reception counter.
oHandle adhoc duties and projects assigned by the School.
