· Quote and propose air freight solutions to customers

· Coordinate with airlines on rates and bookings

· Liaise with customers on export shipment instructions and booking updates

· Liaise with vendors eg, DG specialist, fumigation, marine insurance, etc

· Prepare job sheets for Operations to follow up

· Check shipments status / uplift

· Job costing

· Resolve problems when they crop up

Key Responsibilities

1. Membership Administration

• Assist in processing new membership applications, renewals, and terminations following club guidelines and policies.
• Maintain accurate and up-to-date member records in the membership management system, ensuring confidentiality and data integrity.
• Respond promptly and professionally to membership inquiries, addressing concerns, or escalating issues to relevant team members as needed.
• Support in managing members' statements, account updates, and adjustments when required.

2. Member Engagement and Communication

• Act as the first point of contact for membership-related queries, both in-person and through phone or email, delivering excellent customer service.
• Assist in preparing and distributing membership-related notices, updates, and promotional materials.

3. Administrative Support

• Provide general administrative support to the Club and membership office, including filing, data entry, and handling correspondence.
• Assist with scheduling and organizing club events and meetings, coordinating with relevant departments.
• Maintain inventory of office supplies and reorder as necessary, ensuring that the department is well-equipped.

4. Database and Records Management

• Ensure the membership database is current, accurately reflecting member status, contact details, and any pertinent notes.
• Maintain secure handling of member information in compliance with data protection policies and best practices.

5. Support to Club Operations

• Collaborate with the finance and administration team to streamline operational tasks, such as invoicing, event preparation, and record-keeping.
• Assist with ad-hoc tasks or projects, including supporting marketing efforts or coordinating with external vendors.

Qualifications:

• Proven experience in administrative roles, preferably within a club or membership-based organization.
• Proficiency in MS Office Suite
• Excellent communication and writing skills.
• Prior experience with Club2000E software is preferred.
• Able to start immediately or within a short notice period will be an added advantage.

Job Description:

- Custom Brokerage/Declaring Agent

- Office located at Alps Avenue, Nearest MRT Station: Pasir Ris

- Desk bound job.

- Complete Declaration at stipulated rate per day and per hour with full compliance.

- Maintain account assigned for exception declarations.

- Follow up on daily shipment holds and find solutions in a timely manner to process the customs clearance

- Respond to phone and email enquiries on brokerage- related services

- Prepare and provide various reports in a timely manner to meet customers’ timelines

Requirements:

- Able to start work immediately

- 5 working day

- Possess good work ethics and positive attitude

- Able to handle pressure & adapt in a fast-pace environment

- Knowledge in Mircosoft Excel is a must

- Expect overtime on a regular basis

Job Description:

· Making sure that all customers deadlines are met; to ensure overall customer satisfaction

· Coordinate customers requirement with internal teams

· Able to handle our customers in various circumstances, even when they are being difficult

· Follow up closely on tight deadlines and ensure our teams can meet them

· Provide ideas and solution paths to customer and internal teams

· Meeting with customers and stakeholders where required to make communication easy and transparent regarding project issues and decisions in services

· Analysing new project / program risks and feedback to management

· Attend conference calls with US and / or Europe customers when required.

· Work on the costing provided by procurement team to provide quotations to customers

· Track quotations that are sent and follow up on open items / statuses closely

· Any other duties assigned by the lead from time to time.

Job Requirements:

· At least Diploma, Advanced/Higher/Graduate Diploma in Business Management, Business Administration or Sales & Marketing is preferred.

· At least 2 year(s) of working experience in related field is required for this position.

· Preferably Junior Executive specializing in Corporate Sales or equivalent.

· Working experience in Manufacturing Environment will be advantageous.

· Proficient in Microsoft Excel (VLOOKUP, PivotTable, etc.), Outlook, PowerPoint.

• Manage payroll processing for 500 headcount including new hires, termination, OT Computation, allowances, deductions, salary recovery, leave and benefits administration, employee claims etc.
• Preparation and submission of income tax clearance (IR21) for work pass holder
• Prepare and submission of CPF, IR8A, government paid claim.
• Ensure employee data accuracy and process control improvements
• Preparation of Payroll report and brand billing.
• Submission of Government Survey and attend to auditor on the yearly audit exercise.
• Maintain payroll best practices to improve efficiency and processes.
• Involve in HR initiatives and HR Projects.
• To perform ad-hoc duties as per assigned.

Requirement:

• Minimum 3 years of work experience related to hands-on payroll for at least 200 headcount.
• Minimum Diploma in HRM or equivalent
• Experience with Times Software will be an added advantage.
• Good knowledge of the Employment Act, CPF and Income tax legislation.
• Meticulous with good time management skills
• Numerical inclined with strong sense of commitment.
• Proficient in MS Excel.

Location: Changi Airfreight Center (Company will apply for pass)

Employment Type: Full-time

Salary: $1,700/month

Start Date: 1st November 2024

Job Overview:We are seeking a meticulous and organized Air Freight Operations Admin Clerk to join our dynamic team. The ideal candidate will play a key role in ensuring the smooth and efficient handling of administrative tasks within the air freight transportation department. This role involves maintaining accurate records of collections and deliveries, coordinating transporation details with agents, and providing clerical support to the operations team to ensure compliance with company and regulatory standards.

- Ensure timely checking of deliveries and colleciton statuses.

- Liaise with drivers and agents on trasportation instrucitons.

- Monitor shipment statuses and ensure all necessary paperwork is submitted on time.

- Coordinate with internal teams and external vendors to track shipments and resolve issues that may arise during transit.

- Assist with data entry, filing, and maintaining updated records in the company's freight management system.

- Support the operations team by scheduling and coordinating delivery and pick-up of freight with service providers.

- Perform other general administrative duties as assigned.

Qualifications:

• Minimum of N'Level or equivalent

• Prior experience in air freight or logistics operations is an advantage.

• Strong organizational and multitasking skills, with attention to detail and accuracy.

• Ability to communicate effectively with internal teams and external partners via phone calls and Whatsapp messaging

• Proficient in Microsoft Office (Word, Excel).

• Knowledge of freight documentation and customs procedures is an advantage.

• Ability to work in a fast-paced environment and manage time effectively.

Work Schedule:

• 5.5 days work week.

• Office hours.

Benefits:

• Full-time office-based position.

• On-the-job training provided.

• Stable working hours with opportunities for growth.

Interested candidates are encouraged to apply immediately. Please call Tel: 62141690 for more details and to express interest.

Customer Service cum Operations Executive (Air & Sea)

Responsibilities:

• Handling Customer’s inquiries and ensure to comply with operation procedures and Preparing quotations and proposals.
• Ensuring company announcements, products, services, rates, policies, and operational changes are communicated to customers on a timely basis.
• Handle Shipment – process documentation, manifest, invoices, cost capturing
• Coordinate with airlines and co-loaders to arrange for space booking
• Coordinate with customers, vendors, carriers, warehouse, and transport sub-contractors, collection of goods with the traffic controller
• Liaison and Attending to Customs, Agents, and Government Authorities enquires
• Ensure full compliance with customs and airport regulations
• Ensures SOP alignment to customer expectations and company's agreed standards of performance.
• Support the Sales Department in quoting, liaising, and following up.
• To promote our service to new clients.
• Handling of permit declaration in timely and accurate handling of all tradenet declarations and submissions.
• Ensure Costing and billing are completed timely and files are closed correctly within a given timeframe.
• Operations to assist and work closely with the warehouse.
• Accomplish any other ad hoc basis work on administrative duties assigned by the Manager.
• Display a high level of professionalism and work ethics

Requirements:

• Experience in freight forwarding will be an added advantage
• Possess sound knowledge of permit declaration would be an added advantage
• Knowledge of CCN/ Customs Regulations will be an added advantage
• Must be able to work towards deadlines and according to SOPs and KPIs.
• Proficient in MS Office and Excel applications.
• Good working attitude, hardworking and able to perform under pressure, and ability to multi-task
• Team player and able to work independently with minimal supervision
• Applicants should have full working rights in Singapore

Job Description

· Assist with recruitment efforts, such as placing job ads, arranging interview and related administrative process

· Work closely with the authorities and ensure compliance of HR policies & procedures in Singapore

· Keeping, maintaining, and updating of personal file / records of employees, increment and renewal of employment contract

· Assist in training and managing of HR software

· Liaising with external parties on ISO, insurance renewal or application related matter

· Preparing and printing of document for the operation

· Partner with HR team members to implement solutions and help scale the business

· Updating databases internally, such as sick and maternity leave

· Involved in MOM applications and duties

· Ad hoc duties as assigned

Job Requirements

· At least 2 years of experience in Human Resource or Administrative role

· Possesses a Diploma in relevant field

· Team Player

· Comfortable to work in a fast-paced environment

· Able to work efficiently with minimum supervision

· Required to go onsite when needed

Job Description:

- Custom Brokerage/Declaring Agent

- Office located at Alps Avenue, Nearest MRT Station: Pasir Ris

- Desk bound job.

- Complete Declaration at stipulated rate per day and per hour with full compliance.

- Maintain account assigned for exception declarations.

- Follow up on daily shipment holds and find solutions in a timely manner to process the customs clearance

- Respond to phone and email enquiries on brokerage- related services

- Prepare and provide various reports in a timely manner to meet customers’ timelines

Requirements:

- Able to start work immediately

- 5 working day

- Possess good work ethics and positive attitude

- Able to handle pressure & adapt in a fast-pace environment

- Knowledge in Mircosoft Excel is a must

- Expect overtime on a regular basis

Requirements:

• Diploma/Degree
• Min 5 years Sales experience in the freight forwarding industry, preferably in the Oil and Gas / Marine industry
• Good communication skill
• Motivated and self-driven

Job description:

1. Identify, acquire, develop and expand customer base in the different verticals within the Oil and Gas and Marine industry.
2. Follow up with customers/prospects on the RFQ/enquiry status.
3. Conduct presentation on proposals and deliverables to promote and achieve sales closure.
4. Customer relationship building and manage customers’ expectations by conducting regular visit and facilitating exchange correspondence
5. Keep abreast of market and industry development and give regular feedback and recommendation to internal organisation.

Benefits:

• Basic Salary up to $3,200 with yearly increment based on performance.
• 5 days work week (Monday- Friday,9am- 6pm)
• Training will be provided
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Sea Freight Executive located in Airport Cargo Road. Our clients are in the Freight Forwarding Industry. You will be responsible for coordinating sea import shipments, managing import/export files, updating shipment statuses, and handling customer notifications. Responsibilities include processing invoices, checking shipment documents, and arranging transportation. You will communicate with clients, agents, and overseas offices, ensuring accurate data entry and compliance with company policies. Key tasks also include customs permit declarations and maintaining strong client relationships. Additionally, you will recommend process improvements and handle any ad-hoc duties.

Qualifications:

• Minimum 1 year of experience in relevant industry

Job Description

1. Manage daily leave & attendance via time software, including leave type entry, entitlement, application, certificate collection & approval and daily employee’s attendance.
2. Processing monthly payroll for designated job sites including processing new hires, terminations, transfers, and promotions.
3. Reviewing and verifying source documents as well as investigating and correcting payroll discrepancies.
4. Ensure timely & accurate submissions in all government and related claims, e.g., levy Wavier, Childcare Leave, Maternity/Paternity Leave, NS makeup claims, income tax (IR21) matters etc.
5. Provide advice, information and support to department managers and employees on HR policy and Leave Balance, etc.
6. Maintain & regularly update the master database (personal file, personal database) of each employee.
7. Administer training related matters including coordination or enrolment of internal & external courses, update & maintain training record etc.
8. Prepare employment contract, confirmation letter, increment, promotion and HR-related letters

Requirements

1. GCE 'A' level, diploma or higher in relevant discipline.
2. 1-2 years of relevant experience
3. Meticulous,pro-active, multi-tasking and able to work under tight timelines.
4. Proficient in computer application, i.e. Microsoft Office.

Additional Information

1. Working Location: Alps Ave
2. 5 working days
3. Company Transport pick up points: Bedok, Pasir Ris, Tampines, Punggol, Sengkang,

Interested applicant may click 'Apply' or via WhatsApp Recruitment Team: +65 97815157

Job Description

Responsibilities include but are not limited to the coordination of Sea Import shipments such as, opening import and export files using Sysfreight software, maintaining internal documentations, monitoring and updating statuses. Advising customers of shipments Arrival, arrange deliveries, process invoices (accurate currencies and verify shipment weight and volume). Correspondence with e-mail queries from overseas offices/agents and clients. Ensuring accurate data entry and excellent communications are maintained in a timely and efficient manner.

Key Responsibilities

• Declaration of Import and Export Customs permit

• Practice due diligent to ensure Bill of lading, invoices and all documents relating to shipment movements are properly checked

• Organise proper transportation required for pick-up or delivery

• Ensure all work is carried out according to our policy and procedures

• To communicate through emails, telephones and other forms of communication professionally

Benefits:

• Basic Salary up to $3,200 with yearly increment based on performance.
• 5 days work week
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Sea Freight Executive located in ALPS Ave. Our clients are in the Freight Forwarding Industry. You will be responsible for coordinating sea import shipments, managing import/export files, updating shipment statuses, and handling customer notifications. Responsibilities include processing invoices, checking shipment documents, and arranging transportation. You will communicate with clients, agents, and overseas offices, ensuring accurate data entry and compliance with company policies. Key tasks also include customs permit declarations and maintaining strong client relationships. Additionally, you will recommend process improvements and handle any ad-hoc duties.

Qualifications:

• Minimum 1 year of experience in relevant industry

• Attending to and addressing guests enquiries
• To deliver professional and expert concierge services to customers.
• Communicate responses in a clear, professional, timely and concise manner.
• Establish relationships with customers with a positive customer experience feeling after every contact.
• Maintain reservation platform
• Assist events calendar, enquiries, site visits
• Processing bill payments

• Pleasant and outgoing personality
• Positive service attitude, coachable
• Able to multi-task
• Able to work on weekends and public holidays

• 5 day work week
• Variable and daily incentive scheme
• Free shuttle bus from Tanah Merah MRT station

Job Description & Requirements

· Carry out end-to-end recruitment, on-boarding, employee exit management, performance management, implementation of HR policies and procedures, staff training & development

· HR administration such as data entry, filing, prepare employment contracts, letters and other documentation

· Conduct staff orientation and regular briefing on company policies and procedures

· Support in monthly payroll including attendance checking and Overtime processing

· Administration on Foreign workers work pass renewal & MYE matters, dormitory (staff housing) & others

· Administration on employee insurance, government paid claims, staff benefit claims, employee training and others

· Prepare and Deliver timely and accurate data, reports and office administration

· Participate in HR projects and provide any other HR support assigned

Requirements:

· Diploma or Degree in Human Resources or Administrative / Business Studies

· Minimum 1 year of full construction HR working experience as generalist including payroll processing.

· Familiar with MOM regulations and HR practices

· Prefer English and Mandarin speaker

working days: Monday - Friday (9am-6pm）Saturday (9am-1pm)

Responsibilities:

• Assist in all duties and responsibilities related to project management for the assigned trade event(s) from planning, execution to completion.
• Assist Project Lead to monitor timelines and milestones are adhered and updated.
• Assist to capture meeting minutes as and when required.
• Perform day-to-day administrative functions and be the point-of-contact for both internal and external parties to ensure successful implementation and delivery of the project tasks.
• Assist Project Lead in coordinating and working with the Operations team to manage and oversee the logistics requirements within the event cycle among stakeholders, service providers, venue managers and attendees.
• Ensure IT security SOPs set in place are complied by internally and by external vendors hired to service the event.
• Day-to-day administration to facilitate scope of work.
• Ensure that databases are maintained and kept up to date after event.
• Look at creative ways to deliver a high quality and memorable experience for attendees.
• Any other tasks as may be assigned from time to time by your reporting officer and Director.

Requirements:

• Degree or Diploma holder.
• Preferably with 1 year of experience in related field, applicants with no experience may apply too.
• Proficiency in MS Office.
• Possess experience in organising a virtual and/or hybrid event preferred.
• Strong presentation, interpersonal, communication skills with client-service orientation.
• Possess good planning, organisational and multi-tasking skills.
• Possess good communication & negotiation skills.
• Possess a positive attitude and high standards in work ethics & personal integrity.
• Good time management skills with the ability to prioritise, work under pressure and meet deadlines.
• Ability to work in a fast-paced and highly cross-functional organisation.
• Possess good working attitude and willing to learn.

Job Description

1. Manage daily leave & attendance via time software, including leave type entry, entitlement, application, certificate collection & approval and daily employee’s attendance.

2. Processing monthly payroll for designated job sites including processing new hires, terminations, transfers, and promotions.

3. Reviewing and verifying source documents as well as investigating and correcting payroll discrepancies.

4. Ensure timely & accurate submissions in all government and related claims, e.g., levy Wavier, Childcare Leave, Maternity/Paternity Leave, NS makeup claims, income tax (IR21) matters etc.

5. Provide advice, information and support to department managers and employees on HR policy and Leave Balance, etc.

6. Maintain & regularly update the master database (personal file, personal database) of each employee.

7. Administer training related matters including coordination or enrolment of internal & external courses, update & maintain training record etc.

8. Prepare employment contract, confirmation letter, increment, promotion and HR-related letters

9. Assist in performance review process & administer performance appraisals

10. Work closely with operations to manage recruitment exercises, ranging from liaising with candidates, interview arrangement, on-boarding for new hires. orientation, guidance on policies

Requirements

• GCE 'A' level, diploma or higher in relevant discipline.
• 1-2 years of relevant experience
• Meticulous, pro-active, multi-tasking and able to work under tight timelines.
• Proficient in computer application, i.e. Microsoft Office.

Additional Information

• Working Location: Alps Ave
• 5 working days : 830 to 1730
• CompanyTransport pick up points: Bedok, Pasir Ris, Tampines, Punggol, Sengkang,

How to Apply:

Interested applicants may click 'Apply' or contact the Recruitment Team via WhatsApp at +65 97815157

Export role

• Prepare and execute Air Waybill, for perishables, general cargo, consolidated shipments, etc using Freight Master
• Prepare export documents (eg cargo acceptance checklist, cargo security certificate, indemnity letter etc) and airline labels
• Ensure all export cargo are properly marked and labelled prior to transfer to airlines
• Give instructions to Drivers/Cargo-hands on the transfer of cargo for export
• Declare Export Cargo Clearance Permit including Certificate of Origin (CO)

Requirements

• At least 1 year relevant experience in freight forwarding
• Proficient in Microsoft Office
• Team player with good attitude and initiative

Benel Singapore Pte Ltd, established in 1988, is a specialist brand that is focused on making office furniture that serves its purpose and the wellbeing. With more than 30 years of experience, Benel is the one- stop office furnishing solutions company, offering products alongside an integrated consultancy and planning service.

We are looking for a highly motivated, result-oriented HR and Administrative Executive to join our Benel team.

Human resource function.

1. Responsible for overall system in HR department and oversee full spectrum of HR.
2. Process monthly payroll, government grants/claims, budgeting, administer/ support annual increment exercise and bonus payrout.
3. Responsible for MOM survey, work pass administration, various of government paid leave.
4. Understanding and executing staffing requisition, requirements and issues from all departments
5. Draft and update of documents such as job descriptions, employee handbook, performance appraisal, forms, policies and other HR related documents.
6. Screening the candidates by resume shortlisting, phone interview and personal interviews; coordination with the concerned departments & background verification of the shortlisted candidates.
7. Maintain employees’ leaves, medical and attendance record. Keeping track of employees’ attendance / absenteeism.
8. Onboarding program and briefing to new employee
9. Attending / Understanding employee’s grievances in their work engagement level and implement.
10. Conduct exit interviews to identify reasons for employee’s termination
11. Planning of company events or employee engagement activities.
12. Support Manager, General Administration of HR initiative and project.
13. Other HR related Ad-hoc works.

Administrative function

1. Provide assistance to the Finance department on daily processing of Account Receivables and Account Payables
2. Perform general office administration work including insurance, road tax renewal, upkeep of office premises, etc;
3. Liaise with external vendors for outsourced services provided to the company;
4. Maintain and update IT Asset Management list
5. Perform internal ISO audit within the company and maintain ISO documentation;
6. Oversee employees’ compliance with company rules
7. Assist in the Occupational Safety of the company

Requirements

1. Minimum 2 years of working experience as HR generalist with full spectrum of HR
2. Ability to work independently under minimal supervision
3. Ability to work well with a team across multiple departments - people-oriented
4. Computer literate particularly with Microsoft Outlook, Microsoft Excel, Microsoft Word & Microsoft Power Point.
5. Strong organizational skills with excellent attention to details, willingness to develop & learn new skills.
6. Good writing, analytical and problem-solving skills.
7. Discretion, confidentiality and professionalism at all times.

Benefits

1. Health Insurance

2. Professional development

3. Promotion to permanent employee upon end of contract

Expected start date: Immediate

Job Overview

The HR Operations Executive is responsible for managing essential HR-related operational functions, including the employee database, personal lockers, uniforms, personal protective equipment (PPE), canteen, vending machines, gym, and company transport services. This role involves soliciting employee feedback, managing vendors, ensuring compliance with safety and regulatory standards, and handling administrative tasks. The HR Operations Executive will also manage budgets, stock levels, billing, payments, and provide general support to ensure the smooth functioning of HR operations. This role reports to Head, Employee Engagement & Ethics.

Key Responsibilities

1. Employee Database and Resource Management

• Employee Database: Maintain and regularly update the employee database, ensuring accuracy and completeness of records.
• Lockers and Uniforms: Oversee the allocation and maintenance of personal lockers. Coordinate the distribution and refreshment of uniforms and PPE, ensuring timely availability.

2. Vendor Management and Coordination

• Vendor Selection and Management: Oversee the selection, onboarding, and ongoing management of vendors for transportation, canteen, vending machines, uniforms, and PPE.
• Performance Monitoring: Regularly review vendor performance to ensure adherence to contract terms and Master Service Agreements (MSA), and manage payments and necessary documentation, such as LTA letters for transportation providers.
• Employee Feedback: Solicit feedback from employees regarding uniforms, PPEs, canteen, vending machines, gym, and company transport services to ensure their needs are being met.
• Service Improvement: Collaborate with vendors to improve service standards and ensure employee satisfaction with the services provided.

3. Stock Monitoring and Replenishment

• Inventory Control: Monitor stock levels of uniforms and PPE, ensuring timely replenishment to avoid shortages. Manage inventory efficiently to support operational needs.

4. Administrative Support and Budget Management

• Budget Management: Develop and manage budgets for HR facilities and vendor services, ensuring expenditures stay within approved limits.
• Reporting: Regularly report on budget status, highlighting variances and proposing corrective actions.
• Employee Support: Provide administrative support and respond to employee inquiries related to services such as transport, canteen, and other HR facilities.

5. Compliance and Safety

• Regulatory Compliance: Work closely with Health, Safety & Environment (HS&E) and risk management teams to ensure that HR facilities and services comply with all relevant health, safety, and regulatory requirements.
• Risk Mitigation: Conduct regular inspections of HR facilities and services in collaboration with external vendors and internal HS&E stakeholders to identify and mitigate risks.

Qualifications

• Education: Diploma or higher in Human Resources, Business Administration, or a related field.
• Experience:Minimum of 2 years of relevant experience in HR administration or a similar role, with exposure to vendor and facility management.
• Skills:Proficiency in using HR software and tools such as MS Excel, Mail Merge, Power Apps, SAP, and Prosoft.
• Strong verbal and written communication skills for effective interaction with employees, vendors, and internal teams.
• High level of accuracy and attention to detail, particularly in database management, payments, and compliance reporting.
• Excellent organizational and time management skills to manage multiple responsibilities effectively.
• Problem-solving skills and the ability to implement practical solutions in day-to-day operations.
• Experience in vendor management, contract reviews, and performance evaluations.

Key Attributes

• Detail-Oriented: Strong focus on accuracy and thoroughness, particularly when managing employee records, stock levels, budgets, and payments.
• Service-Oriented: Commitment to improving employee experience through effective vendor management and service enhancements.
• Organized: Capable of managing various operational tasks and priorities in a timely manner.
• Problem Solver: Ability to identify operational inefficiencies and proactively implement solutions.
• Team Player: Works well in collaboration with colleagues, external vendors, and internal HS&E stakeholders to maintain a smooth HR operation.

Qualification/Experience

Education: Diploma or higher in Human Resources, Business Administration, or a related field. Experience: Minimum of 2 years of relevant experience in HR administration or a similar role, with exposure to vendor and facility management. Skills: Proficiency in using HR software and tools such as MS Excel, Mail Merge, Power Apps, SAP, and Prosoft. Strong verbal and written communication skills for effective interaction with employees, vendors, and internal teams. High level of accuracy and attention to detail, particularly in database management, payments, and compliance reporting. Excellent organizational and time management skills to manage multiple responsibilities effectively. Problem-solving skills and the ability to implement practical solutions in day-to-day operations. Experience in vendor management, contract reviews, and performance evaluations.

• Ensure customers queries, complaints are addressed in a timely manner with appropriate solutions
• Build and maintain relationship with customers to fulfil requirements and upkeep customers KPIs
• Escalate unresolved issues that require managerial attention
• Coordinate with agents, carriers, vendors, overseas offices, COE and customers to ensure smooth transactions
• Execute AWBs, weight amendments, close daily Console and ensure on time cargo up-lift
• Responsible for day to day processing such as permit declaration, checking and labelling of cargo, arranging for collection based on customer's request
• Support productivity enhancements for airfreight operation
• Actively engages in freight system digitalization initiatives throughout the network
• Ensure all shipping processes have timely closure i.e. from receiving of request, invoicing, etc
• Ensure all freight cost, details and processes are kept up to date in Cargowise
• Ensure all freight documents, including billing invoice, reaches the customer in a timely manner
• Ensure monthly performance reports such as transit time, urgent shipment and damage report are generated
• Ensure company policies & procedures, confidentiality, legal and ethical guidelines, such as Delegation of Authority are clearly communicated and adhered to
• Provide on the job training and guidance to junior or new team members
• Observe and abide by ISO requirements per the QEHS manual

Qualifications and Experience

• Post-Secondary, Diploma or equivalent
• 3 to 5 years in Freight Forwarding Industry
• Good knowledge of Pricing for Air Cargo Service & Operations
• Working knowledge of International Trade Legislation Compliance
• Good Customer Management
• Strong knowledge of Freight Management Systems including Cargowise, local customs (SG Customs) & trade portals (Tradenet)

Summary

The Security Executive supports the Assistant Security Manager and the Head of Safety, Security, and Compliance in day-to-day operations. Reporting to the Assistant Security Manager, he/she will work closely with all departments in the company, including outsourced security vendors. He/she will assist the Assistant Security Manager in ensuring that aviation security measures are met.

Duties and Responsibilities

• Assist in ensuring dnata adheres to APD Security Directives.
• Manage access control systems and processes.
• Conduct investigations into security breaches and incidents.
• Assist in reviewing and updating Standard Operating Procedures (SOPs) to meet regulatory requirements.
• Assist in conducting security risk assessments to identify and address key risk areas.
• Enforce a security culture through engagement with business units.
• Identify and escalate breaches or concerns related to security, procedures, or systems.
• Issue staff passes and access rights for employees and contractors; ensure timely revocation and retrieval of passes upon resignation, and manage the secure disposal of access credentials.
• Support security incident response in the absence of the Assistant Security Manager.
• Oversee dnata Security Systems, including CCTV, EM Locks, drop arm barriers, and intrusion alarm systems.
• Issue parking decals for dnata staff and contractors; ensure accurate data submission to the finance department on a monthly basis for billing purposes.
• Assist in preparing and presenting security reports as needed.
• Conduct regular security checks and audits.
• Ensure 24/7 shift security deployment coverage across Catering, Cargo, and the Maintenance Base.
• Oversee 24/7 shift security coverage for all dnata contracted flights, including standard and non-standard services.
• Assist with airline/regulatory security audits of dnata operations.
• Address security findings from audits by ensuring timely closure of issues and integrating resolutions into operational processes and policies to enhance overall security effectiveness.
• Assist in developing and reviewing dnata’s Business Continuity Management Manual.
• Participate in emergency exercises organized by external stakeholders.
• Assist in developing and maintaining a training framework for staff on emergency response and business continuity.
• Assist in executing business continuity and resilience awareness initiatives.
• Assist in reviewing and updating corporate crisis plans and policies.
• Execute incident management plans for coordinated crisis response.
• Assist with additional duties as required.

Requirements

• Minimally attained Diploma/NITEC from a recognized tertiary institution
• Preferably with minimum 2 years’ experience with security policy work.
• Crisis Management & Business Continuity Management experience is appreciated
• Proficient in Microsoft Office Applications; Excel, Word, PowerPoint
• Preferably with Aviation background
• Preferably possess Class 3 driving license and be able to attain Airfield Driving Permit (ADP)

Job Highlights

• Be part of a global leader in Augmented Hospitality and Tourism.
• Discounts at over 3500 hotels globally.
• Flight Travel discounts with Qantas Airways and Jetstar (staff rate)

Overview of Duties

• Providing friendly and efficient food and beverage service that meets the guests’ expectations.

Main Responsibilities

• Ensure excellent and professional service at all times.
• Perform the tasks of order taking and maximize sales opportunities through knowledge of product. Ensure accuracy by repeating order(s) to the guests
• Ensure that dockets are written clearly and correctly so the kitchen can fulfill their duties effectively.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance; ensure items are announced.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• Other duties as required and outlined by the Food & Beverage manager and supervisor.

Experience & Skills

• Possess Diploma in Tourism/Hospitality or equivalent.
• Minimum 1 year of related experience preferably in Hospitality/Hotel/Lounge/F&B operations.
• Applicants must possess a valid WSQ Food Hygiene certificate.

• Purchase goods or services that meet the quantity and quality expectations of the organization
• Evaluate and negotiate contracts with vendors
• Track inventory and restock goods when needed
• Stay up to date on industry trends and new products
• Compare available goods with industry trends to determine appropriate pricing