Job Description:

1. Plan and coordinate administrative procedure

2. Assess staff perfromance and provide coaching and guidance

3. Monitor costs and expenses to assist budget preparation

4. Organise and supervise office activities

Educational Requirements:

- Degree / Diploma / A level

Job Requirements:

- Min. 3 years experience

- Working days per week: 5

- Working hours: 0830 - 1800 hrs

Job Description

The main job responsibility for this position is the sales of clinical laboratory services; promote awareness of the products and services; understand customer’s needs, maintain positive working relationship, strategize client engagement and marketing plans to meet financial targets and to gather competitor information.

Responsibilities

• Generate leads and cold call prospective customers
• Meet with customers/clients face to face or over the phone
• Understand the needs of customers and be able to respond effectively with a plan of how to meet these needs
• Generate sales with new customers
• Manage existing accounts
• Provide regular reports on sale activities
• Monitor market and competitors' activities
• Build and maintain positive working relationships with customers
• Meet sales KPIs

Education and Experience

• Diploma, Higher Diploma, Degree
• Required language(s): English

Skills, Knowledge and Abilities

• Goal-driven person
• Excellent written and oral communication skills
• Strong interpersonal skills
• Meticulous, independent and resourceful
• Strong initiative and high professional conduct
• Ability to multi-task and adapt in a dynamic environment

What will you do

• Prepare and maintain financial reports and accounting records in accordance with corporate guidelines, corporate timelines and local statutory requirements
• Manage the full spectrum of the accounting functions, including payables and receivables, fixed assets management, general ledger, and cash flow management
• Prepare monthly journal and balance sheet reconciliations, checking and ensuring proper accounting treatment, completeness, and accuracy
• Provide accurate, timely, and relevant recording, reporting, and analysis of financial information
• Assist in the preparation of the quarterly GST report and review annual tax returns
• Coordinate and liaise with external parties (e.g. external auditors, tax agents, corporate secretarial agents, local tax and government authorities) where required
• Collaborating with stakeholders to seek for continuous improvements in internal processes
• Support finance team on ad-hoc tasks and projects.

What do we expect

• BS degree in Accounting, Finance, or a related field
• Minimum 2 years of experience in similar position in an international environment
• Resourceful and able to work independently with a strong sense of responsibility.
• Meticulous and excellent time management
• Knowledge of Direct and Indirect tax
• Excellent interpersonal skills to communicate effectively across the organization
• Excellent Microsoft Excel skills
• Knowledge of SAP B1 a benefit

Job Responsibilities:

• Work closely with the Manager and other team members to ensure that projects are delivered on time and within budget.
• Attend client meetings and ensure that project timelines are on track (e.g., setting agendas, taking notes, following up on action items)
• Identify potential project risks and collaborate with other team members in developing contingency plans to mitigate them
• Collaborate with the development team to ensure that project requirements are being met and that any issues are addressed in a timely manner
• Communicate project status updates to clients and team members
• Being proactive in ensuring client requests are attended to
• Establish and offer competitive prices to customers.
• Negotiate purchase pricing with suppliers for competitive advantage.

Job Requirements:

• Must possess a Diploma or Bachelor’s Degree, preferably in Chemical engineering / Chemistry / Material Science
• At least 1 year of working experience in relevant fields
• IT savvy and knowledge in MS Office and SAP
• Persuasive and Negotiation Skills
• Cost Management Techniques
• Listening and communication skills
• Customer Oriented Management

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

To provide administrative support in the Departments of Japanese Studies and Chinese Studies in the following areas:
1. Secretary to Head of Japanese Studies and general administrative duties
2. Procurement matters
3. Coordinate, plan and provide logistic support for seminars, workshops and events
4. Student matters
5. CET programme
6. Any other duties as assigned

Qualifications

• University degree with preferably 1-2 years of working experience
• Good interpersonal, communication and writing skills in English and in addition, preferably Japanese/Chinese languages, as this role requires communication with Chinese/Japanese-speaking staff, students and external stakeholders
• Meticulous, good planning and organising abilities
• Highly committed with good service-oriented and positive attitude
• IT savvy and proficient in Microsoft Office applications
• Able to multi-task and work well under pressure
• Able to work independently and as a team player

More Information

Location: Kent Ridge Campus

Organization: Arts & Social Sciences

Department : Japanese Studies

Employee Referral Eligible:

Job requisition ID : 23220

Job Description

Matrix reporting to the GM and MD, the HR & Admin Manger is responsible for full spectrum of HR and administrative functions.

Responsibilities

It is a stand-alone role, managing HR and people operational activities for a staff strength of about 30 employees including employees relations, performance appraisal, training, hiring and on boarding, payroll administration as well as the maintenance of HRIS system, HR records and documentation.

To manage office and administrative matters.

Requirements:

· Diploma or Degree in Human Resources or equivalent

· Min 6 years relevant experience in HR and experience in payroll administration is a must.

· Proficient in MS office and Access EasyPay Payroll Software (formerly known as Sage Access Payroll Software) is essential.

Additional Information:

• Full-Time employment
• 5 days work week, from 9 am to 5.30 pm
• Competitive annual remuneration package
• Comprehensive staff benefits e.g. mobile phone & transport allowance

Our client, a well-established MNC is seeking for an Accounts Executive / Finance Executive ( A/P & A/R ) - $ 4,500.00 + Bonuses

Requirements

• Diploma in Accountancy/ACCA/CA/CPA
• At least 2 to 3 years experience handling full spectrum of Accounts Payable (A/P) and Accounts Receivable (A/R) functions.
• Meticulous, Independent, confident
• Good interpersonal skill

Others

• Salary up to $ 4,500.00 + Bonuses
• Walking distance from One North MRT station
• Work-life balance

Interested candidate can send in your resume (word format prefer) to [email protected]

We are looking for a Project Executive to prepare, schedule, coordinate and monitor the projects that are being assigned to him/ her. Reporting to the Project Manager in the Project Team, he/ she will

• Work together with the clients, either at our office or client’s locations, to understand their needs and translate them into an actionable plan with the team.
• Work closely and communicate effectively with project manager, and other project team members to create and deliver quality solutions for the clients.
• Perform quality control work, taking into considerations of the budget, schedule, and plans.
• Keep track of project status and provide regular reports.
• Assure all the deadlines are being met.
• Any other ad-hoc tasks to support the business needs.

Requirements:

• Diploma or Degree in Engineering or relevant field
• Proven working experiences as a project engineer
• Project management and organizational skills
• Commitment to exceed customer’s expectations
• Time management and organization skills

Good to Have

• MS Office Skills
• Microsoft Project Skill
• Dynamic Business Central knowledge will be an advantage
• Negotiation skills

Job Description

· Establish and develop stronger relationships with existing & new clients

· Ability to prospect and self-generate leads

· Identify new business opportunities

· Plan and execute sales activities

· To achieve set revenue and business goals

· Ensure customers satisfaction with the company products and services

Requirement

· Candidate must possess at least Primary/Secondary School/"O" Level or equivalent.

· Possess Class 3 driving license

· At least 1 Year(s) of working experience in the related field is required for this position.

· Self-motivated, independent and responsible personality

· Able to make cold calling

· Possess good personality and positive mindset

· Able to communicate in English, Mandarin & Dialects (for business communication)

· Applicants should be Singaporean citizens

· Possess own vehicle / Company provide transport allowance

Roles and Responsibilities:-

• Uplift the existing Administrative, Human Resources, Finance and/or Logistics aspect of the company.
• Assist in Human Resource-related responsibilities, such as Time & Attendance, Claims, Employee Records, On-boarding and other day-to-day tasks assigned by the Directors.
• Assist in Accounts Receivable duties such as maintaining and following up for the Outstanding Payment list, Invoice creation and liaising with the Sales Team to obtain Invoice payment from customers.
• Maintain the structure of accurate records of inventory and warranty of our product offerings, both hardware and software. Maintain company's organization chart and admin-related documentations and records, such as preparing letter of offer, confirmation, increment & promotion, etc.
• Appreciate the initiative to continuously improve the company’s standard operation procedures (S.O.P), system and structure as well as the welfare of the company.
• Periodically assist Sales Team on administrative tasks (Sales Pipeline, Commission calculation, etc).

Requirement:-

• Diploma / Degree in Human Resources, Business Administration or equivalent
• Minimum 1 year experience
• Good understanding of the HR practices including Employment Act
• Good organisational skills with ability to carry out analytical and coordination work
• Good working attitude & self-driven
• Able to work in a fast – paced environment
• Good communication skills (written & verbal) and able to interact with people at all levels
• Proficient Microsoft Office applications
• Able to work independently in a fast pace environment.
• 5 day work week

Job Responsibilities:

• Handle planning and deployment of crane operators and drivers;
• Ensure proper submission of documentation by crane operators and drivers;
• Report and monitor equipment breakdown and repair status;
• Handle office and booking Hotline;
• Handle all admin duties relating to crane deployment;
• Undertake other admin duties which includes issuance of Purchase Requisition/Purchase Order, compilation of data for monthly reporting;
• Perform ad-hoc duties as assigned.

Job Requirement:

• Minimum GCE 'N' Level;
• Good communications and interpersonal skills;
• Able to handle work pressure;
• Highly motivated and self driven;
• Good and dynamic team player.

Attractive remuneration package for experience and suitable candidates

Interested applicants, please email your detailed resume stating current and expected remuneration package, date of availability to commence work.

We regret that only shortlisted candidates will be notified.

Job Summary:

• Salary Range: Up $4100+ AWS + Average 2.5 Months VB
• Working Location: Central
• 5 days working day

Job Responsibilities:

• Assist the managers in overseeing the daily operations for Office Towers
• Attend to feedback and manage relation of occupants
• Investigate and follow up with appropriate methodology and effective defect rectification works
• Attend and manage fitting-out works to ensure house rules, authorities’ requirement and prescribed safety standards are complied
• Liaise and co-ordinate with contractors / vendors to ensure that their works/service delivery are completed on time and as per contract requirements and agreed KPIs
• Ensure timely implementation and completion in renewal of term contracts and statutory licenses
• Raise PO and certify job completion / delivery undertaken by contractors / vendors
• Manage and update online systems including occupant portal, digital directory, access control and online PTW

Requirements:

• Possess experience in office building/ office tower is a must

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Yeo Hui Wen (Joan)

Registration Number: R22108956

EA Licence No: 20C0426 (Elitez & Associates Pte Ltd)

Senior HR Executive

Job Scope

• Process documentation of promotions, transfers, conversions and salary increments of security officers
• Prepare monthly and annual HR reports relating to headcount, working hours and manpower cost
• Put together regular and adhoc payroll and costing reports for management.
• Liaise with government authorities and agencies on employee-related matters
• Perform online submission of statutory claims to various government agencies
• Assist in all necessary certification (ISO) and licences of the company with full compliance of regulations.

Requirements

• At least 3 years of experience in HR Generalist preferably in security industry but not necessary
• Good knowledge of Employment Act and other employment related legislation and regulations
• Good interpersonal skills with initiative and teamwork
• Meticulous, reliable, well-organised and able to exercise discretion
• Able to multi-task and work independently in fast paced environment
• Proficient in MS Office especially Excel
• 5-day work week
• Able to start work with short notice/immediately

Job Scope

• Process documentation of promotions, transfers, conversions and salary increments of security officers
• Prepare monthly and annual HR reports relating to headcount, working hours and manpower cost
• Put together regular and adhoc payroll and costing reports for management.
• Liaise with government authorities and agencies on employee-related matters
• Perform online submission of statutory claims to various government agencies
• Assist in all necessary certification (ISO) and licences of the company with full compliance of regulations.

Requirements

• At least 3 years of experience in HR Generalist preferably in security industry but not necessary
• Good knowledge of Employment Act and other employment related legislation and regulations
• Good interpersonal skills with initiative and teamwork
• Meticulous, reliable, well-organised and able to exercise discretion
• Able to multi-task and work independently in fast paced environment
• Proficient in MS Office especially Excel
• 5-day work week
• Able to start work with short notice/immediately

We are looking for a talented and driven senior Marketing executive who has a passion for fashion/ bridal industry. Should possess a fashion background, project management skills, analytics and a passion for achieving results. You’d be expected to roll up your sleeves to get things done while maintaining a high standard of excellence.

Roles & Responsibilities

- Generate overall ideas and strategies based on insights and industry trends

- Work closely with sales to understand market to plan and manage promotions, partnerships and sponsorships

- Drive marketing campaigns/events

- Manage internal and external communication platforms to ensure consistent and clear messaging

- Work with the creative and digital to best improve the customer journey on website and social platforms

- To grow and maintain social media accounts

- Create and communicate the annual marketing calendar

- Partnerships and influencer collaborations: support in identifying strategic partnerships aligned with our branding

- Evaluate in-store customer experience and all digital platforms and customer touch points

- Be on the lookout for new inspirations/trends in line with the Brand’s direction

- Manage deadlines and ensure timely execution of all campaigns and events

ROLE REQUIREMENTS

- 2+ years managing multiple digital accounts

- Hands-on experience in campaign and event management

- Ability to translate and transform creative ideas into tangible results

- Familiar with all things design, digital, media

- Analytical and prioritisation skills

- Exceptional creative thinking and a passion for developing innovative marketing campaigns

- Excellent communication and writing skills

- Proficiency in digital marketing tools, analytics platforms is a bonus

Pay Range

• 3,600SGD - 4,600SGD

Benefits

• Work-life balance company culture
• Annual leave and others (medical, hospitalisation, child/family care leave)

Singaporean and/or PR

Able to speak both English and Mandarin (to liaise with mandarin clients)

Handling full-set of accounts including AP/AR.

Prepare invoices, debit and credit notes for customers

Prepare payment and petty cash

Ensure accurate and timely monthly closing of ledger systems

Preparation of GST report/ monthly management reporting/ bank reconciliation and journal entries

Liaise with operations on accounting-related matters

Manage cash flow and treasury function

Implement/review and improve internal control

Ensure compliance with group accounting policies and SFRS/IFRS

Ensure compliance with all aspects of statutory, tax, and regulatory requirements for the group of companies in a timely manner

Liaise with banks, external auditors, tax consultants, and corporate secretarial agent

Ensure that all financial reporting obligations are met in relation to government grant claims

Any other ad-hoc finance duties assigned

Job Responsibilities:

• Handle full sets of accounts (AP, AR,GL and Assets).
• Prepare Month-end closing, band & Cash and accounts reconciliation.
• Reconcile with general ledger control figures.
• Prepare Journals, entries, closing monthly reporting.
• Responsible for filing and timely processing of accounting entries.
• Processing of payments to suppliers - local & overseas including taxes and other statutory payments.
• Prepare and submit tax return / GST return.
• Handle staff expenses claim
• Check bank balances and prepare cash position reports.
• Other ad-hoc accounting duties as and when required.
• Patent application submission and management follow up.
• Monitor Vehicle Parking Certificate for heavy vehicle
• Monitor Vehicle inspection date for Road Tax renewal
• Monitor insurance for all the company vehicles
• Other General admin duties.

Requirements:

• Knowledge in Microsoft Excel, MS Office
• Process effective organizational and follow-up skills, paying attention to detail.
• Demonstrate ability to handle work professionally, independently, and efficiently.
• Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner.
• Diploma in Accountancy or equivalent
• Candidates with relevant working experience will be added advantage

Responsibilities:

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understand customer needs and requirements
• Route qualified opportunities to the appropriate sales executives for further development and closure
• Close sales and achieve quarterly quotas
• Research accounts, identify key players and generate interest
• Maintain and expand your database of prospects within your assigned territory
• Team with channel partners to build pipeline and close deals
• Perform effective online demos to prospects

Requirements:

• Strong phone presence and experience dialing dozens of calls per day
• Proficient with corporate productivity and web presentation tools
• Experience working with Salesforce.com or similar CRM
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

ADMIN EXECUTIVE (TEMP 5 Day Week)

· Manage day-to-day employee-related issues.

· Responsible for recruiting, screening, interviewing, and placing of workers.

· MOM Applications – Work Pass & S Pass.

· Prepare confirmation letters and monitor every Employee’s contract expiry for renewals.

· Update and manage employee records.

· Responsible for maintaining all training records; including Core Trade.

· Submission of applications and claims and then to follow up on the payment procedures.

· Preparation and monitor jobs completion schedule to carry out routine maintenance works by sub-contractors.

REQUIREMENTS

· The appointment is temporary for at least 2 months and it is possible to be permanent after two months.

· Minimum GCE O Level with at least 1 years related working experience, preferably within a Construction field.

· Good communication and interpersonal skills.

· Knowledge of MOM statutory requirements and pass issuance process for foreign employees preferred.

· Willing to multi-task.

The Role

Reporting to the VP, Operational Processes & Control, the successful incumbent will support the Operational Processes & Control team in the management of Group’s policies and procedures, i.e., supporting the regular policies update activities, assisting the roll out of new/updated policies, collecting, and analyzing data for the purpose of monitoring and control. This role will also work closely with all business and corporate units in the Group to compile, analyze, and assist in implementing process improvement initiatives.

Job Responsibilities

• Support the implementation of the Policy & Procedures Framework.
• Assist in policy updates, implementation, and training.
• Provide project management support through assisting in the development and management of project charter, timeline, and progress tracking.
• Implement and improve processes, systems, tools, and best practices to optimize operational efficiency and effectiveness.
• Work closely with a cross-section of functions such as IT and Finance on multiple projects ranging from system implementations, and process workflow reviews.
• Create process documentation/workflows, knowledge articles, and self-service guidance.
• Collect and document business requirements for process improvement efforts.
• Facilitate process workflow modeling to collaborate on process improvements, automation capabilities, and clearly defined end-to-end use cases.
• Review information and trends to ensure that the output of processes is achieving the desired results.
• Conduct maturity assessments against the process activities to highlight areas of improvement or concerns.
• Identify issues and risks.
• Bring inconsistencies and problems to the attention of management.
• Participate in problem resolution.
• Extract reports and provide a high-level analysis of data for review.

Job Requirements

• Bachelor’s degree or equivalent, with at least 3 years’ experience in Business and Data Analysis, Operations and Project Management, process mapping, process improvement, or a related field
• Project Management, Business Analysis or Process Improvement skills such as Six Sigma, Lean or Quality Assurance experience is preferred, but not mandatory.
• Hands-on experience and knowledge in managing change initiatives that redesign, improve existing processes and gain efficiencies.
• Ability to prioritize tasks and meet deadlines with minimum supervision.
• Preferable international experience working with a cross section of stakeholders in different geographical locations.
• Proficiency in MS Office (Word, Excel, PowerPoint, and Outlook)
• Proficiency in process mapping tools, such as Visio, Lucidchart, or similar tools
• Proficiency in data analysis tools and software, such as Excel Macros, Power BI, Tableau, etc.
• Strong project management skills to help coordinate project implementation.

Analytical Skills:

• Strong analytical and problem-solving skills.
• Ability to collect, organize, analyze, and interpret data and processes.
• Attention to detail and accuracy.

Communication Skills:

• Ability to present and explain analysis findings and recommendations in a clear and concise manner using PowerPoint slides, reports, dashboards, charts, graphs, etc.
• Ability to communicate effectively with both technical and non-technical audiences across different levels of the organization.

Business Skills:

• Experience and knowledge of the real estate industry, management processes such as procurement, property management, etc., is preferred.
• Fast learner with ability to understand business objectives and requirements and aligning data analysis with this understanding.
• Knowledge of the core business processes and functions and their interrelationship.

Job Description

- Conceptualize, develop and design Sales and Marketing communications artwork and collaterals

- Materialize both still and motion artworks/marketing materials to support Sales and Marketing activities

- Plan design concepts by studying information provided by Sales and Marketing Manager

- Support sales team in sales reporting, troubleshooting and daily operations

- Assist to maintain media platforms (including website and social media) with accurate and updated graphic information

- Liaise and coordinate with external vendors for final output of all marketing collaterals

Job Requirements

· Must possess Diploma/Degree in relevant discipline

· Minimum experience of 2 years

· Proficient with InDesign, Adobe Photoshop, Illustrator and PremierPro

· Knowledge with Microsoft Office, Excel, Powerpoint

· IT savvy, independent, detail oriented with excellent graphic skills

· Good communicator, interpersonal and presentation skills

Job Description

*Must know how to do full set of accounts*

• Ensure timely, accurate month-end closing and financial reporting.
• Responsible for preparation and closing of monthly and annual financial statements.
• Responsible for accounting processes and tasks.
• Coordinate and liaise with internal parties to support intercompany activities.
• Support forecasting and budgeting exercise as per corporate guidelines.
• Coordinate and liaise with external parties like external auditors, tax agents, corporate secretarial agents, local tax, and government authorities where required.
• Support and ensure compliance with all finance filing requirements, tax filing requirement, audits, procedures, and forms both statutory and internal.
• Assist in new processes and system implementation when required.
• Plan and control the company’s cash flow, funding, and budget allocation.
• Ensuring all accounting systems, practices, controls, and procedures are fully compliance with company policy.
• Establish effective internal control procedures to improve accounting and reporting systems.

Job Requirements

• Minimum 3 years of experience in accountancy.
• Diploma/Degree in relevant field.
• Efficient in Microsoft Excel, Word etc.

Job Description:

1. Support in planning and operationalising of Health Precincts and community care team concept to achieve health-social integration with internal and community stakeholders.

2. Track progress of workplans and workstreams on Healthy Precincts.

3. Support in developing and operationalising plan to empower community to take care of their health.

4. Support in creating community culture to drive behavior towards leading a healthy lifestyle and emphasis on preventive care with community stakeholders. Secretariat support for team, management andstakeholders’ meetings.

5. Coordinate meeting schedules and materials, prepare minutes of meetings and follow up on matters arising.

6. Support in strategic planning and administrative function of the division.

Requirements:

· Bachelor Degree in healthcare or businessrelated fields

· At least 2 years working experience

· Good writing skill

· Good communication skill

· Excellent interpersonal skill

This role is designed for a marketing executive (at least 3-5 years’ experience) with robust track record and technical skills in digital and performance marketing strategies, marketing analytics, excellent interpersonal and communication abilities, strong campaign and agency management track record, focused commitment to excellence, and deep motivation to learn and grow.

Key responsibilities:

1. Strong driver of all marketing campaigns with a clear eye for technical set-up and technical optimisation
2. Define clear marketing objectives and measurables with external agencies and
3. Curate target personas, competitor social and digital landscape and customer journey to develop actionable insights
4. Audit content calendar and provide actionable, research-based input to curate content
5. Manage SEO agencies with a clear eye on 1) target KPIs 2) SEO goals 3) technical process
6. Work with external freelancers on the design and production of marketing collaterals and assets
7. Work with external marketing agencies for on-site marketing and partnerships/sponsorships with key stakeholders such as universities
8. Build relationships with our external partners in Southeast Asia and Australia, manage communication lines, and oversee booking data from each partner
9. Strategic identification of the right marketing channel (OSEP) and the right content type based on user journey and target persona.
10. Assist the team in developing an overall content marketing plan and digital marketing plan
11. Manage, report and optimise the performance of organic channels and campaigns
12. Manage, report and optimise the performance of paid channels and campaigns
13. Ownership of marketing KPIs for each content asset class and for each marketing channel (OSEP)
14. Promote our marketing assets and content on various marketing platforms/Channels outside of Facebook/Google
15. Work closely with agency in A/B testing to optimise ad performance
16. Monitor and manage cost per clicks to ensure optimised investment returns
17. Provide reporting fortnightly to management
18. Write clear briefs with specific, measurable targets for short-term promotion or engagement campaigns and facilitate implementation.
19. Provide clear reporting on performance of short-term campaigns
20. Manage KOL campaigns with clear ROI reporting and recommendations

Required skills and attributes:

1. Bachelor's degree preferably in business, data analytics or marketing with good honours OR general degree with honours with training and certification in digital marketing
2. Candidates with 3-5 years of experience and proven track record as a digital and performance marketing specialist
3. Extensive hands-on experience in campaign management tools and A/B experimentation
4. Experience in articulating coherent and well-defined marketing strategy paper and agency briefs
5. Strong in campaign and project management, with ability to work with multiple stakeholders, manage competing priorities, and meet tight deadlines
6. Well versed in campaign performance management, optimisation and reporting across all OSEP channels
7. Strong experience in working with copywriters, graphic designers and other content creators to curate brand-specific, original and impactful content that drives marketing outcomes and meet campaign goals
8. Technically competent in the functionalities of google analytics and search engine optimisations
9. Agency experience a big plus
10. Experience managing a marketing budget or a team is an advantage
11. Deep understanding on how to use data to optimise performance of website, Adwords, and Facebook Ad
12. Robust track record in building brand awareness through managing organic (shared/owned/earned) social media post and brand campaigns.
13. Strong Microsoft Power Point and Excel Skills desirable
14. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
15. Strong content curation background and ability to chart and execute a strategic SEO roadmap
16. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
17. Excellent time management and organisational skills
18. Dependable and proactive in follow up
19. Robust execution and implementation abilities
20. Highly independent and able to work under stressful situations

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 5 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges