Job Summary

The Asst/Manager, Customer Service and Admin is responsible for achieving the highest level of Customer Service to both internal and external customers, and to provide Administration and Human Resource support to the team.

Responsible for processing order information in a timely manner, system entries, proper

coordination and communication with customers and internal Operations / Transport team, and conducts internal trainings and relevant administrative support.

Job Requirements/Responsibilities:

Customer Service Management

• To establish the Customer Service and Administrative function, including developing and leading a team of executives
• To establish the Standard Operating Procedure (SOP) and Work Instructions (WI) for the Customer Service and Administrative function
• To develop customer satisfaction goals and communicate with department regularly.
• To supervise day-to-day operations in the Customer Service department.
• To record and analyse customer needs and problem, and to provide timely feedback to improve customer satisfaction, optimise customer service quality in all aspect.
• To handle internal and external customers’ enquiry and orders through automated system or manual channels
• To work closely with operations / transport team to ensure enquiries and orders are closed on time.
• To manage feedback and provide proper solutions within the service level, ensure proper follow up and resolution.
• Continuously seek improvement to enhance teams’ performance and work efficiency.
• Review and update customer service procedures, policies, and standards
• Administrative Support

Administrative Support

• Work with the corporate shared services counterparts
• Assist to assess training needs, design, and establish training matrix and training plan.
• Assist to provide or arrange for required training when necessary.
• Assist to arrange for administrative support to HR function such as job advertisement, reviewing resumes and liaising with hiring managers for interview arrangement. Job Description: Assistant Manager, Customer Service and Admin Department: Operations Reports To: Assistant Manager Operations
• Assist to provide office and administrative support, including preparation of Management and Procurement Papers
• Other duties as directed from time to time

Requirements:

• Degree / Diploma in Supply Chain / Logistics / Business related discipline
• Work experience in Customer Service or Operational background would be advantage
• At least 3 - 5 years of relevant working experience in logistics industry, preferably in a healthcare or medical related environment
• Self-starter who is able to work in a fast-paced environment, meet tight deadlines with high level of accuracy.
• Possess positive working attitude with initiatives, good team player.
• Strong linguistics in English and another native language or dialect
• Effective multi-tasking and time management skills
• Strong knowledge and skills in MS Office such as Word, Excel and PPT, preferably VISIO
• Experience in using Warehouse Management Software and Transport Management Software

Additional Notes:

Working Location: 4 Pandan Avenue

Working hours: Monday - Thursday 8,30am - 6.00pm

Friday 8.30am - 5.30pm

Job Scope

• Manage routine administrative tasks to maintain smooth day-to-day operations.
• Provide administrative support for the examination process, ensuring accuracy and adherence to deadlines.
• Assist with exchange programs, online courses, and internship-related matters.
• Support the review and processing of course results.
• Facilitate the course appeals process for incoming exchange students.
• Assist in course registration process.
• Handle time-sensitive activities such as data entry, record updates, and document preparation.
• Coordinate and communicate with relevant stakeholders to ensure timely follow-up on assigned tasks.
• Secretariat duties.
• Undertake ad hoc duties and support assigned projects to ensure smooth transitions and uninterrupted operations.
• Provide additional support as required by the Reporting Officer.

Work Arrangement:

Contract Duration: 2 Jan 2025 – 1 Jul 2025 (6 months)

Working Hours:

• Mon – Thurs: 8:30am to 5:45pm (45min lunch break)
  • Fri: 8:30am to 5:15pm (45min lunch break)
  • Location: Nanyang Link
  • Salary: Monthly rated (TBA)

Work Requirements:

· A-Level or Diploma Holder

· Prior experience in a relevant administrative role in an institution of higher learning will be advantageous

· Good communication skills

· Self-motivated, resourceful and flexible in adjusting and responding to changing priorities

· Organised and meticulous with an eye for details

· Able to work independently and as a team

· Proficient in Microsoft Office applications

EA License No.: 96C4864

Reg. No.: R22110485

Location: Yishun

Working Hrs: 42.5hrs/weekly

Responsibilities:

1. Front desk customer service for Primary School and MOE Kindergarten

2. Answer phone calls, attend to visitors, and respond to enquiries

3. Maintain customer information and communicate with teachers

4. Handle student needs, including first aid and lost & found items

5. Assist with receiving goods and mail

6. Assist with distributing brochures and information to teachers and students

7. Manage inventory of spare uniforms and first aid items

8. Update attendance system and organisational chart

9. Perform other duties as assigned by school leaders and administrative staff

Qualifications:

1.Minimum 3 GCE “N” Level Passes including English and Mother Tongue language.

2.Must be proficient in computer applications such as MS Word, MS Excel.

3.Possess customer service oriented disposition with good interpersonal and communication skills.

4. Shall have at least 3 years of relevant experience in administrative role and/or front desk reception, preferably with prior working experience in an educational institution.

5.Able to relate well with young children.

• Manage HR Admin operations of the office, including meeting coordination, courier arrangement, procurement, file management etc.
• Support general HR functions, including leave tracking, benefits administration, insurance management
• Handle the process of employees' onboarding and offboarding
• Maintain accurate and up-to-date employee records to Mindef / IRAS / CPF, ensuring compliance with MOM regulations.
• Coordinate office supplies, manage vendor relationships, and ensure the office environment is organized and conducive for productivity.

Job Requirements:

• Diploma holder in Human Resource, Business Administration or related field.
• 2 to 3 years of experience in HR and Administration
• Mandarin speaking - to communicate with chinese associates
• 5 days work week (Hybrid - 4days office + 1 day work from home)
• Work location at Amoy Street
• Salary $3000 - $4000
• AWS + VB
• Fun & energetic work environment

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

Account Executive

• Do full sets of Accounts & GST submission, and handle administrative task;
• Prepare monthly reports and financial statements;
• Liaise with company secretary, banker, auditor, tax agency and relevant authorities for company related matters;
• Ensure all expenses are entered in accounting system using Microsoft Excel and XERO;
• Prepare quotations for construction contracts

HR and Admin

• Handle all work pass applications, issuance, appeal, renewal, and cancellation;
• Manage payroll and CPF, taxation for employees;
• Prepare letters of employment, confirmation, other HR-related documents etc;
• To do any other ad-hoc assignment given by Management

Requirements:

• Minimum Diploma in Accounting or equivalent
• At least 3 years relevant experience
• Able to work independently

Mon - Fri 8:30 a.m. - 5.30 p.m.

Sat 8:30 a.m. - 12:30 p.m

( Alternate Saturday )

Main Duties & Responsibilities

• Be the front line for all visitors, prospects and customers in the showroom

• Receive and forward queries and complaints via phone, email and general correspondence

• Provision of drinks and snacks to visitors, prospects and customers

• Monitoring of whereabouts of all members of the sales department

• Preparation of all documentation for delivery

• Manage showroom and test-drive cars

• In charge of showroom and pantry area

• Perform administrative duties

 PO

 Stationery, Beverage and Snacks

• Support aftersales, sales and marketing team

Qualities

• Proactive

• Excellent team player

• Provide excellent customer service skill

• Courteous

• Attention to detail.

• Excellent communication skills

• Good organisation skill

• Good computer skills with Microsoft office and Salesforce would be an advantages

• Experience with hospitality and customer service would be an advantage

• Driving experience preferred

• 5.5 Working Days (Alt Sat)
• Mon - Fri (830am - 530pm), Sat (830am - 1230pm)
• Up to $4500
• Islandwide

Job Description:

• Daily coordination between Bank customers and internal Production
• Reporting of card statuses and inventory levels to the banks
• Preparation of monthly billing reports
• Participate in monthly Service Level meetings with the banks and / or card stock take with the banks
• Attend project meetings with the banks
• Participate in negotiation discussions with the banks
• Management of card inventory in production
• Ensure timeliness and accuracy in all scopes of work

Requirements:

• Min Diploma qualification
• Must have prior team leading experience

Interested applicants can send your resume to Whatsapp 89503567 (Jennifer) and allow our consultant to match with our clients.

We regret to inform you that only shortlisted candidates will be notified

Jennifer Tay Swee Shan

R22111564

The HR Ecology Pte Ltd

Job Description & Requirements

Admin Support Officer - Active Ageing Centre (Full-time/ Part-time, 1 year Contract)

Responsibilities:

Admin:

1) Set up physical filing system

• Recommend a filing system upon consultation of what

is existing at the centre.

• File all documents in file with proper labelling and

contents

2) Data Entry via various platform

• Coordinate with staff on how staff can provide the

completed documents for data entry

• Scan and saved necessary documents according to

requirement

• Passwords management

3) Check Accuracy of past records & correction with

comments

• Tally physical records with data entered in various

platform and amend where needed withcomments.

• Ensure files are not overwritten but saved as revision

copy.

Programme related task:·

1) Logistics and delivery arrangements of donated items

2) Calling seniors to remind them of activities/ events

3) Distributing reminders/items to seniors via letterbox or door to door

4) Assist teammates during activities to encourage and engage seniors to participate

5) Any other duties as assigned by supervisor.

Requirements:·

GCE A Level and above· IT savvy especially in Microsoft Office: Words, Excel, PowerPoint· Flexible to learn new platform for data entry.· Possess effective organisational and follow-up skills, paying attention to detail.· Able to commit for minimum 24 hours per week for at least 6 months

Attributes:

Openness and willingness to try new experience· Flexible to accept new task

Work Location: North

Working Hours: Monday to Friday 8.30am – 6pm

Working Period: Immediate (3 – 6 Months)

Monthly Salary: up to $2390 per month

Responsibilities:

• Handle correspondences via emails or hardcopy letters
• Perform general administrative duties such as data entry, photocopying and filing
• Any other adhoc administrative duties as assigned

Requirements:

• Minimum GCE ‘A’ Level and above
• Proficient in English
• Able to work independently and an excellent team player who is task-orientated
• Possess initiative and positive attitude
• Proficient in Microsoft Office and has Good Excel Skills
• Must be able to commit for at least 3 Months and above

Interested candidates, please forward a copy of your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified

• Basic salary $2300 - $2800 + OT + AWS + Variable Bonus

• Working location at Ang Mo Kio

• Working hour: Monday – Friday 8:30am – 5:30pm

• Excellent Welfare & Benefits

• Well Established IT Company (MNC)

• On-Job-Training Provided

Job Scope

• Ensure orders are accurate and ready for fulfilment by verifying order details and availability of stock.
• Pick items from inventory according to order requirements, ensuring accuracy and quality.
• Pack products securely to minimize damage during shipping, adhering to company packaging standards.
• Monitor stock levels to ensure items are available for order fulfilment.
• Process returned items in accordance with company return policies.
• Communicate with the customer service team to resolve order-related issues such as delays, product damages, or order discrepancies.
• Maintain up-to-date records in the order management and inventory systems.
• Adhere to all safety protocols while handling products and packaging.
• Work closely with other departments to streamline operations and enhance customer experience.

Requirement

• NITEC in relevant field & above
• 0 – 2 years related experience in warehousing / logistics field

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

KHOO SOT MEI (R21102604)

EA Recruitment Pte Ltd

EA License No: 21C0492

Admin Executive
Working days: Mon to Fri
Working Hours: 9am to 6pm
Working location: Defu Lane
Basic Salary: $2000 - $3000

Responsibilities:

• Perform general administrative duties such as filing, faxing, photocopying, dispatching of mails, ordering of stationery supplies and scheduling maintenance checks on office equipment.
• Attend to incoming calls and enquiries.
• Maintain a high degree of confidentiality and discretion in matters involving patient/ customer care.
• Assist in collecting payment
• Issue invoices and follow up Payment, weekly report of payment update
• Filing for documents
• Support Payroll for full time & Part Time Staff.
• Maintain a high standard of housekeeping and workplace organization at all times.
• Initiates and drives continuous improvements in own work area on regular basis.
• Perform any other duties as and when assigned.

Requirements:

• Preferably min 2 years of working experience (in healthcare setting or account setting)
• Familiar with the use of Microsoft office, internet and email.