Key Responsibilities:

• Upload e-invoices into the customer portal.

• Perform regular account reviews to identify overdue invoices.

• Send Statements of Account (SOA) to customers monthly after month-end closure.

• Monitor and follow up on payments with customers and sales representatives.

• Record incoming payments and update financial records accordingly.

• Reconcile customer accounts and resolve discrepancies.

• Prepare and submit regular reports on accounts receivable status, including aging reports and collections forecasts to management.

• Assist with month-end and year-end closing processes.

• Assist in yearly stock take.

• Handle HSA Product Registration on an as-needed basis.

• Coordinate with consultants to prepare documents for annual ISO audits.

• Perform any other ad hoc duties as assigned.

Requirement:

• Excellent written and oral communication skills, with good interpersonal abilities.

• Possess a positive attitude and a proactive approach to tasks.

• Strong organizational and multi-tasking skills, with the ability to work within tight schedules.

• Meticulous with good analytical skills and sound accounting knowledge.

• Familiarity with Netiquette software is an advantage.

• Knowledge of HSA Product Registration & ISO is preferred.

• Training will be provided

Summary:

• Basic up to: $2300 + AWS + Bonus
• 5 days / 645am-430pm
• Location: West
• Company transport provided
• Good company with good career progression

Responsibilities:

• Develop and maintain production schedules to ensure the timely manufacturing of metal cans.
• Planning one of the production schedule.
• Issue Job Order
• Printing of Labels
• Coordinate with various departments to align production activities with overall business goals:
• Liaise with marketing dept for ongoing sales order and other dept for coil requested.
• Liaise with QC for any damaged or on hold finished goods.
• Liaise with Store on Can delivery.
• Order Processing & Documentation & Records:-
• Responsible for updating daily production efficiency reports.
• Update of incoming shipment, production output, OT Control, wastage report and etc.
• Update ERP system.

To Apply, kindly click on the "APPLY NOW" button
We regret that only shortlisted candidates will be notified.
Staffking Pte Ltd (20C0358) | Ng Jia Yee (Jacine) (R22109579)
EA License No: 20C0358

Job Summary:

We are looking for a dynamic and organized HR Assistant to support our Human Resources team in Singapore. This role involves administrative and operational tasks such as preparing salary slips, managing invoices, maintaining employee records, and liaising with clients. The ideal candidate should have excellent organizational skills and a strong understanding of HR practices.

Key Responsibilities:

1. Payroll and Financial Tasks:

• Prepare accurate salary slips for employees.
• Generate and manage client invoices and ensure timely follow-ups for payments.
• Support payroll processing by maintaining records of attendance, leave, and other allowances.

1. Client Communication:

• Act as a point of contact for client inquiries related to HR services.
• Ensure professional and timely communication with clients.

1. Recruitment Support:

• Post job advertisements and coordinate interviews with potential candidates.
• Assist in screening resumes and scheduling interviews.
• Help with onboarding new employees, including preparing employment contracts and required documentation.

1. Employee Records Management:

• Maintain and update employee data in HR systems and physical records.
• Ensure compliance with Singapore’s employment laws and regulations.

1. HR Policy and Compliance:

• Assist in the implementation of HR policies and practices.
• Support compliance with labor laws, including preparation for audits.

1. General HR Support:

• Handle employee inquiries regarding HR-related matters.
• Support employee engagement initiatives and events.
• Assist with offboarding processes, including exit interviews and final documentation.

1. Administrative Tasks:

• Schedule meetings, prepare reports, and manage HR-related documentation.
• Maintain proper documentation for salary slips, invoices, and compliance reports.

Qualifications:

• Education:
• Diploma or Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Experience:
• 1-2 years of HR or administrative experience preferred. Fresh graduates with relevant internships may apply.
• Skills:
• Proficiency in MS Office Suite (Word, Excel, PowerPoint) and HR software.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Familiarity with Singapore labor laws and HR practices.

Work Environment:

• Full-time position based in Singapore.
• Collaborative and inclusive work culture.

Responsibilities

• Must be able to handle Full Set of Accounts
• Ability to work independently and support team tasks
• Handle accounts receivable/payable
• Perform day-to-day accounting activities, maintain records & data entry
• Perform month-end closing
• Perform monthly bank reconciliations and monthly/annual stock count
• Compile and analyse financial information for Manager review
• GST preparation & submission
• Any ad-hoc duties as assigned from time to time

Job Description

This position reports to the Admin & Finance Manager and interacts with the other Division members withint he company int he daily operations.

Specific Responsibilites

1. Exposure to SysMagic (Integrated Freight System)

2. AP - arrange payment via bank transfer, remittance for overseas payment

3. AR - process SOA, chasing payment, update receipt

4. Filing of all accounting documents

5. Adhoc admin duties

Competencies

1. Active participation in administrative and accounting operations activities

2. How to ensure accuracy, understanding the importances of reconciliation, up to date information

3. Gain experience in integrity & accuracy

Key Responsibilities:

• Upload e-invoices into the customer portal.

• Perform regular account reviews to identify overdue invoices.

• Send Statements of Account (SOA) to customers monthly after month-end closure.

• Monitor and follow up on payments with customers and sales representatives.

• Record incoming payments and update financial records accordingly.

• Reconcile customer accounts and resolve discrepancies.

• Prepare and submit regular reports on accounts receivable status, including aging reports and collections forecasts to management.

• Assist with month-end and year-end closing processes.

• Assist in yearly stock take.

• Handle HSA Product Registration on an as-needed basis.

• Coordinate with consultants to prepare documents for annual ISO audits.

• Perform any other ad hoc duties as assigned.

Requirement:

• Excellent written and oral communication skills, with good interpersonal abilities.

• Possess a positive attitude and a proactive approach to tasks.

• Strong organizational and multi-tasking skills, with the ability to work within tight schedules.

• Meticulous with good analytical skills and sound accounting knowledge.

• Familiarity with Netiquette software is an advantage.

• Knowledge of HSA Product Registration & ISO is preferred.

• Training will be provided

We are looking to employ a personal assistant for the MD to support our company's growth plan.

Core Responsibilities:

• Liaise with work colleagues and follow up with them on updates and reports.
• Liaise with vendors, service provides, suppliers and customers.
• Prepare reports, presentations and memos.
• Research and make travel arrangements for staff.
• Perform Bank payment approval.
• Support Human Resource matters.
• Organise company events such as outings, management retreat, annual dinner, etc…
• Influence employees to encourage efficiency and company’s objective.
• Create a positive and conducive work environment.
• Any other tasks assigned by MD.

The ideal candidate should:

• 5 or more years of work experience in a similar role, with exposure in SME environment.
• Excellent spoken and written English with a strong interpersonal, communications and negotiation skills
• Trustworthy, maintain confidentiality and handle sensitive information with utmost discretion and professionalism.
• A valid class 3 driving license is an advantage.
• At least a Diploma holder.

Description:

We are seeking for a motivated and meticulous individual to join us as a Personal Assistant & Leasing Officer. You will be providing secretarial support to the company’s Director. This is an exciting opportunity for you to join a fast-growing company that is constantly expanding.

Key responsibilities:

· Perform clerical duties and provide secretarial support to the Director.

· Schedule and remind the Director of events and meetings.

· Make overseas travel arrangement.

· Follow the Director out of office for work.

· Updating details or status of prospective and existing outlets in the Outlet Master List.

· Monitoring and keep track of renewal, new and termination lease contract.

· Ensure all activities within the retail mall/commercial spaces are in line with Government and company’s guidelines.

· Managing tenancy related issues, compiling occupancy and rental reports and other related lease management functions.

· Liaising with 3rd party contractors towards renovations, advertising matters, on the grounds inspection for the rented/potential retail space.

· Liaising with mall regarding lease contract terms and rental price, verification of application information, applying permit to work for contractor, and setting up electricity in the outlet.

· Liaising with external third parties (contractors, etc..) to oversee the administrative matters of the outlets.

· Liaising with Starhub officer for network application for different malls.

· On the ground inspection for the rented / potential retail space.

· Inform respective department such as Finance, Operations, and Marketing department regarding the opening of new outlet.

· Reviewing lease documentations and obtaining required boss’s signature.

· Overseeing office maintenance.

· Handling office administrative works, such as filing, and reordering office supplies.

· Any other ad-hoc duties as assigned.

Requirements:

· At least Degree in Business Administration / Management.

· At least 2 years of Personal Assistant’s working experience, prior experience as a manager or director’s PA from China company is advantageous.

· Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).

· Relevant working experience and knowledge in lease management and coordination is an advantageous.

· Knowledge of retail mall operations is advantageous.

· Proficient in both English and Chinese translation.

· Able to travel local and overseas with the Director for work as and when required.

· Devoted to work and do not mind working overtime.

· Able to handle confidential information with discretion.

· Proactive and able to work independently.

· Strong organizational and multitasking skills.

· Detail-oriented with excellent communication and interpersonal skills.

· Meticulous, resourceful, independent, and able to work in a fast-paced environment.

· Familiar with Chinese business practices and cultural nuances.

Responsibilities:

• Administer established processes and procedures for institutional partnerships.
• Ensure accuracy and timely updates are made to the centralised institutional partnership database, tracking sheets, partnership proposals, and due diligence records.
• Provide administrative support for establishing new institutional partners, e.g., preparing agreements, MoUs, articulation, and dual degree partnerships.
• Execute approved partners' engagement strategies to maintain an active relationship with institutional partners.
• Track and monitor expenses to ensure operations are within the established budget for each activity.
• Conceptualise and develop short programmes with various university departments, industry partners, and student bodies for international students.
• In charge of logistics planning and arrangements for short programmes
• Lead the execution of short programmes and ensure programmes are executed in a professional manner.
• Oversee the administration and compliance of short programmes.
• Use the management template to report on programme finances and conversion rates and proposed improvement measures.
• Design, conduct, and review programme satisfaction surveys completed by participants, lecturers, and industry partners.
• Review and provide feedback on work structure and procedures for institutional partnerships management.
• Conceptualise and produce promotional materials relating to international partnerships and short programmes, e.g., factsheets, flyers, booklets, websites, etc.
• Organise and host visits by institutional partners or industry partners.
• Conduct market research for international management and short programmes as and when assigned by reporting managers.
• Support and conduct talks and events to promote outbound student exchange or short programmes offered by institutional partners.
• Provide administrative support to the International Partnerships business unit as assigned by the Manager, International Partnerships.

Criteria:

• Bachelor-level degree with a marketing major (preferred)
• Minimum 3 to 5 years of relevant working experience
• High-level communication skills, both verbal and written in the prevailing language of the market with people from a diverse cultural backgrounds
• Significant experience in administration and educational marketing Well-developed skills in networking with a diverse group of clients
• High-level IT skills, particularly in the use of Microsoft Word, Excel and Powerpoint

Behaviour:

• Work as a team member with excellent interpersonal communication skills
• Ability to work independently in a diligent, organized and methodical manner
• Ability to analyze and interpret information Possess great initiative and ability to prioritize and work tight timelines

Monthly Remuneration: Commensurate with experience

Closing date: 6 January 2025

JCUS Perks:

• Staff Discounts with selected merchants
• Sponsorship for Continuing Education/Workshops
• Medical and Dental Insurance
• Up to 25 days Annual Leaves

Please send your application via https://careers.jcu.edu.sg/cw/en/listing

We thank you for your interest and regret we are only able to notify shortlisted candidates. The University reserves the right to invite applications, not to make an appointment or make an appointment at a lower job grade.

The Singapore campus of James Cook University (registered as James Cook University Pte Ltd in Singapore) is a wholly owned company of James Cook University Australia. The University offers Bachelor & Master Programs in Business, Psychology, Information Technology & Education at the Singapore campus of James Cook University.

Roles & Responsibilities

• Provide Administrative Support
• Handles Shipments Documentations
• Liaise With Overseas Customers
• Co-Ordinates On Shipments

Additional Information Not Written in Publish Job Description

• Training will be provided.
• Mid Career professionals welcome.
• 5 Day work week, with no overtime required.

Job description

• Responsible for monthly and year-end closing activities including preparation of audit schedules, reconciliation and analysis
• Preparation and posting of journal entries
• Ensure accurate and timely recording of transactions in the ERP system
• Monthly interco confirmation and resolving differences
• Monthly bank reconciliation
• Review/prepare monthly schedules and account fluctuations analysis
• Prepare regulatory filing reports, annual financial statements, quarterly GST filing and corporate tax returns
• Liaise with auditors, tax agents, and corporate secretary on audit and filing matters
• Participate in ERP system implementation and process improvement projects
• Maintain internal controls and recommend policies/procedures to enhance process efficiencies
• Any other ad-hoc duties

Qualifications

• Degree/Diploma in Accounting
• Working experience in handling full sets of accounts
• Hands-on experience with accounting software/ERP system
• Experience in consolidation of group accounts would have added advantage
• Auditing and/or supervisory experience is a plus
• Proficiency in Microsoft Applications
• Able to start short-notice/immediate

Duties & responsibilities of the abovementioned position shall include but not limited to the following:

1. To assist in the overall effective coordination of human resources activities of the business unit
2. HR Administration
3. Recruitment and Separation
4. Training and Development
5. Performance Management
6. To undertake suitable duties or tasks that may be assigned by the superior(s) from time to time

We are an electrical consultancy company dealing with consultancy, design, licensing, vetting of design, inspection of electrical installation works, including high voltage electrical installation, lightning protection system, general lighting and power system for industrial, commercial, residential electrical installations. We have professional electrical engineer and licensed electrical engineer to provide guideances for new staff. We are looking for applicants who graduate in electrical engineering from ITE, Polytechnics, University, with or without experiences. Starting salary will be $2,000 to $5,000 per month depening on paper qualifications and year of experiences. We offer 5 days' work per week. If you are required to work overtime, or on Saturday/Sunday, time off will be given. We look forward to receiving your job applications

Job Responsibilities:

• Provide operational & logistical management/Support
• Be able to cover programmes whenever main instructor is not available
• Provide support to main programme instructor to provide training/supervision and guidance to PWIDs
• Provide support in gross and fine motor training for when required
• Provide support to the Centre Lead in grants application and project execution
• Assist in planning, organizing, and executing events, functions, and sales-related activities .
• Coordinate logistics for events, including booth setup, equipment, materials, and inventory management.
• Manage and assist with online sales activities, including updating product listings, responding to customer inquiries, and coordinating deliveries.
• Provide support to onsite sales in retail or café outlets, including handling cash, inventory, and customer service.

Job Requirements:

• G.C.E 'N' Levels
• Passionate about making a difference to improve the lives of special needs in the community
• Ability to assist instructors to roll out lesson plan and intervention plans for PWIDs
• Create good student development and classroom management plan
• Experience working with chronic conditions such as special Needs / Mental Illness is a plus
• Possess good problem solving skills to identity needs and create action plans
• Able to communicate with diverse groups; maintaining confidentiality; working as part of team and meeting deadlines and schedules

Job Description

• Greet and assist customers, providing product information and a positive experience.
• Deliver excellent customer service to ensure client satisfaction and build strong relationships.
• Handle inquiries, both in-person and online, and assist in sales transactions.
• Support the sales team by managing leads and follow-ups.
• Assist in coordinating events, exhibitions, and promotional activities.
• Maintain the gallery's appearance, ensuring displays are clean and well-organized.
• Collaborate with other departments to align strategies and achieve company goals.

Requirements

• Excellent communication and interpersonal skills
• Problem-solving and conflict resolution skills
• Outgoing personality, target driven and result oriented
• Able to use basic computer such as Microsoft Word, Excel and Email
• Able to work retail hours (Off On PH)
• Able to converse well in English & Mandarin
• Experience in soft furnishing (curtains, blinds & wallpaper) will be an added advantage

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Assistant Sales Manager Responsibilities:

Continually meeting or exceeding sales quotas.

Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

Monitoring the performance of the sales team.

Ensuring that the store is clean and well-maintained at all times.

Building and maintaining good working relationships with customers.

Identifying opportunities and strategies to increase sales.

Regularly attending sales meetings and training sessions.

Ensuring that the store is adequately stocked with company products.

Performing all duties of the Sales Manager in cases of absence or emergency.

Assistant Sales Manager Requirements:

High school diploma or GED.

Bachelor’s degree in marketing, communications, or related field is advantageous.

Proven experience in sales and customer service.

Proficient in all Microsoft Office applications.

The ability to work in a fast-paced environment.

Excellent problem-solving skills.

Strong management and leadership skills.

Effective communication skills.

Exceptional customer service skills.

1) Must be able to prepare shop drawings, fabrication drawings and as-built drawings for roller shutter doors.

2) Must be well experienced in designing submarine doors and submarine windows.

3) Must be highly adaptable to work at various jobsite, including exposure to outdoor working environments.

4) Flexible working arrangement but candidates must be willing to work long and irregular hours, including on weekends if projects are operational.

5) Must have working knowledge of AutoCad 2D & 3D.

6) Must have a 4 years Diploma.

7) Minimum 4 years experience in construction sites.

8) Only Singaporeans and PR need to apply.

Job Responsibilities:

· Handle and support day-to-day HR and Admin related matters

· Prepare HR Letters (i.e. Disciplinary, Contracts, Confirmation, Extension of Probation, Promotion, etc.)

· Maintain accuracy of HR database and updating employee records in HR information system

· Follow up and ensure that all employees’ employment status is updated and processed timely

· Ensure all documentations are properly filed (i.e. P-Files, E-P Files)

· Check and verify staff attendance for Payroll processing

· Check and verify employees’ leave application, medical claims, etc.

· Validate and prepare biometrics report for billing

· Handle employees’ enquiries and feedbacks

· Assist in claims submission, government grants, insurance, etc.

· Assist in coordinating training and development need for employees

· Handle walk-in interviews

· Any other HR/Admin duties assigned

Job Requirements:

· Diploma in Human Resource Management and/or related field

· Minimum 1 year of experience in HR Function (Candidates with no experience are welcomed. Training will be provided)

· Basic knowledge of Employment Act, IRAS and MOM regulations and HR best practices

· Strong organizational and administrative skills

· Proficiency in HR information systems and Microsoft Office

· Positive working attitude, people-oriented, strong team player, excellent communication, and interpersonal skill

· Attention to detail and accuracy in handling HR documentation

· Ability to manage multiple tasks and prioritize effectively

· Meticulous and pleasant disposition

As Assistant Care Manager, you play a pivotal role in the overall administration of the home, ensuring the well-being of elderly residents, both new and existing, is properly addressed.

Responsibilities and Competencies:

• Collaborate with the Assistant Operations Manager to ensure efficient operations, processes, and execution by maintaining a strong grasp of existing policies, guidelines, and systems.
• Participate in budget planning and resource allocation alongside the Ops personnel.
• Conduct admissions assessments for new applicants and provide orientation for newly admitted residents.
• Review and coordinate programs and activities that contribute to the residents' overall well-being, including medical appointments, medication administration and individualized care plans.
• Assess residents' activities of daily living (ADL).
• Plan and organize programs and activities for residents, evaluating, revising, and initiating new programs based on evolving needs and circumstances.
• Collaborate with community partners to effectively address the diverse needs of seniors.
• Liaise with next of kin (NOKs), authorities, medical institutions, etc.
• Implement disciplinary interventions for residents exhibiting inappropriate behaviour.

Job Requirements and Qualifications:

• Degree or equivalent professional qualifications.
• Preference will be given to candidates with a background in Nursing, Social Work, Allied Health, or related fields.
• Minimum of 3 years of experience in social services, community, eldercare, or hospital settings.
• Strong communication and interpersonal skills.
• Demonstrates genuine compassion and commitment to caring for seniors.
• Dynamic and motivated individual with a strong dedication to continuous improvement and achieving excellence in their work.
• Effective communication skills, able to lead and collaborate within teams.
• Excellent organizational skills, capable of multitasking in a fast-paced environment.
• Proficient in multitasking and time management, skilled at prioritizing tasks.
• Team player with the ability to collaborate with internal and external partners.
• Self-driven with the capability to work under pressure.
• Good computer skills and proficiency in MS Office applications.
• Able to work on weekends and Public Holidays.

We regret that only shortlisted candidates will be notified.

Summary:

• Basic up to: $2300 + AWS + Bonus
• 5 days / 645am-430pm
• Location: West
• Company transport provided
• Good company with good career progression

Responsibilities:

• Develop and maintain production schedules to ensure the timely manufacturing of metal cans.
• Planning one of the production schedule.
• Issue Job Order
• Printing of Labels
• Coordinate with various departments to align production activities with overall business goals:
• Liaise with marketing dept for ongoing sales order and other dept for coil requested.
• Liaise with QC for any damaged or on hold finished goods.
• Liaise with Store on Can delivery.
• Order Processing & Documentation & Records:-
• Responsible for updating daily production efficiency reports.
• Update of incoming shipment, production output, OT Control, wastage report and etc.
• Update ERP system.

To Apply, kindly click on the "APPLY NOW" button
We regret that only shortlisted candidates will be notified.
Staffking Pte Ltd (20C0358) | Ng Jia Yee (Jacine) (R22109579)
EA License No: 20C0358

Responsibilities:

· Assist in reports preparation

· Ensure reports integrity assurance for authority submission

· Ensure timely delivery of accurate reports

· Assist in other ad-hoc duties as assigned

Requirements:

- Takes initiative, self-motivated and team oriented

- Able to communicate, well organized and meticulous.

- Proficient in Microsoft office suite (Excel, Word).

- Proficient in Autocad (added value)

- Able to start work immediately

- Fresh graduates are welcome

Contact Details

[email protected] (Attn: Ms Ching Ching)

Roles & Responsibilities:

• Provide administrative support
• Liaise with customers for invoicing, payment, and delivery schedule
• Arrange collection and delivery schedules for drivers
• Oversee linen and uniform room operations.
• Other administrative works as assigned

Working hours:

• 5.5 days per week
• Monday - Friday (9am - 6pm); Saturday 9am - 1pm

Location:

• Nearby Aljunied MRT

Requirements:

• Able to speak English and Chinese
• Able to use a computer and Microsoft Words/Excel
• Good in communication and is well team player

• Possess knowledge in GMP and halal certification processes
• Assist in GMP preparation for audit
• Assist QC manager in daily operations
• Testing of finished products against specifications and to notify for any out of specifications
• Maintenance of manufacturing facility as per GMP requirements
• Prepare products for testing from external laboratories
• Conduct instrument analysis and calibration of laboratory equipment and basic equipment maintenance
• Assist in generation of Certificate of Analysis
• Conduct incoming materials check

Requirements

• Minimum Diploma in Chemistry or relevant courses
• Minimum 2 years of experience
• Able to work independently with minimal supervision
• Able to write and communicate in English
• Knowledge in Excel and word
• Knowledge in SAP will be an added advantage

A self-directed team player in the Distribution & Marketing Department focusing on supporting and managing business plans and strategies to promote business growth.

Key Responsibilities include:

• Assist and support the CEO in the following (but not limited to):
• Support in recruitment and outreach efforts
• Review work processes and controls to improve effectiveness and efficiency
• Ensuring all operations are compliant with internal guidelines and regulatory requirements
• Assist in the preparation of business papers of the various financing schemes and incentives
• Monitoring, validating, and reporting on all financing schemes and incentives
• Timely reporting and analysis on all financing schemes and incentives to ensure achievement of plans and objectives
• Provide administrative support and perform any other project and ad-hoc tasks to assist the team
• Support the CEO in various corporate projects and initiatives

Requirements:

• Possess at least a Diploma
• Excellent organizational and time management skills
• Strong written and verbal communication skills with the ability to present analysis and recommendation.
• Good Problem-solving skills
• Excellent MS office skills - Powerpoint and Excel.
• Project Management and Business Analysis skills
• 2-3 years relevant experience
• Ability to work well under pressure and managing tight deadlines in a fast-paced environment
• Capable of managing multiple tasks priorities effectively

Job Description

• To manage the 24-hour call centre with the assistance of the call centre executives and be contactable in case of urgent situations.
• Lead, manage, and motivate a team of call centre staff to achieve high levels of customer satisfaction, productivity, and performance
• Provide ongoing coaching, feedback, and performance reviews to ensure that all staff meet or exceed service standards and take disciplinary action if required
• Deal with escalated customer complaints, technical inquiries, and complex issues that staff are unable to resolve.
• Monitor call volume, response times, and service quality to meet established KPI
• Develop/amend and implement procedures for handling different types of customer inquiries, including emergency calls, service requests, and product questions
• Ensure proper call documentation and follow-up processes are followed to track issues and resolutions.
• Track and analyze key performance metrics, including call volume, response time, issue resolution rates, and customer satisfaction scores.
• Prepare and present regular reports on call centre performance to section heads & senior management.
• Develop action plans to improve performance based on data analysis, customer feedback, and team performance reviews
• Work closely with the technical support and service teams to ensure customer issues are resolved quickly and effectively.
• Communicate company updates, policy changes, and product/service information to the team.
• Foster a collaborative environment within the call centre and with other departments to ensure seamless operations.
• Identify areas where team members may need additional training or development and coordinate with the relevant sections.
• Ensure all agents are up to date on product knowledge, safety standards, and customer service techniques.
• Continuously improve training materials and processes to adapt to new challenges and technologies in the elevator industry.
• Liase with store personnel for issuance of spare parts
• Ensure emergency stocks at call centre and troubleshooting tools are accounted for and levels are sufficiently maintained
• Perform any other duties and tasks that may be assigned from time to time to support the company’s goals and business needs. This may include, but is not limited to, assisting with special projects, contributing to team initiatives, or supporting other departments as required.

Job Requirement

• Degree in business administration, communications, or a related field is preferred
• Call-centre management experience is required
• Must be conversant in English and a 2nd language
• Excellent telephony skills with a strong customer focus
• Fast learner (especially for service routes and SAP)
• Ability to work well in teams
• Leadership skills and the ability to motivate and develop staff
• Able to maintain composure while under pressure
• Ability to multi-task
• Able to commence within short notice