Overview of Position:

To assist Restaurant Manager in creating and maintaining a culture of customer service, employee recruitment and development, and business profitability, while upholding the brand standards as set by 4Fingers.

Assist the Restaurant Manager in delivering Service Commitment Responsibilities:

• Consistently delivers our 4Fingers customer program
• Conveys passion about his/her work, the products we serve, and the 4Fingers brand
• Maintains a comprehensive knowledge of all 4Fingers products
• Manages the customer environment
• Handles customer requests and complaints in a positive, professional manner.
• Create a customer experience that delivers the promise of the 4Fingers brand. This includes a genuinely friendly service that generates regular customers return; accurate orders; hot & fresh food.

Assist the Restaurant Manager in delivering Talent Management Responsibilities:

• Responsible for the recruitment and selection process in the restaurant.
• Maintains a positive working environment to promote a culture of passion, teamwork and respect.
• Maintains communication within the shop.
• Creates shop objectives and action plans to achieve the target
• Utilizes retention and rewards tools to motivate restaurant staff. Manage the crew which includes rostering, regular coaching, communications.

Assist the Restaurant Manager in delivering Business Responsibilities:

• Maintains highest standards of ethics and integrity.
• Maintains highest standards of personal conduct and appearance
• Identifies, establishes, and implements local promotions designed to maximize sales for the operation, with the agreement of 4Fingers.
• Implements brand promotions.
• Manage day to day operations that includes the highest safety and hygiene standards compliant with regulations.
• Develops sales, cost, profit targets
• Responsible for the completion of daily, weekly, and monthly restaurant reports.
• To keep and implement 4Fingers standards, policies, and procedures.
• Manage raw materials, supplies, equipment and IT systems.
• Control operational costs and identify measures to cut waste

Assist the Restaurant Manager in delivering Leadership Responsibilities:

• Delivers outstanding results through goals and clear priorities
• Makes timely and high-quality decisions and adds value through their knowledge and expertise.
• Inspires and motivates with a high level of commitment and performance
• Develops people and self
• Values diversity through people

Requirements:

• Have minimum 3 to 5 years of relevant experience, supporting Restaurant operations listed.
• Handson person at all times.
• One with great passion, to operate like a business owner, people orientated, driven and hungry.
• Able to drive, manage people and takes pride in delivering the best to the customer
• Consistent, persistent, independant
• Great problem solver, with excellent communication skills

• Assist in preparing incoming and outgoing letters, emails and sorting out mailers, bills, etc.
• Arrange and requisite pantry refreshments, stationery, office items, etc.
• Arrange and register courses for staff and workers.
• Updating staff and workers records,
• Arrange dormitory check-in and check-out for workers.
• Prepare a master list for Drawings, Documents, incoming & outgoing correspondences.
• Submission of documents, drawings, letters,s and creating transmittal.
• Maintain proper organization of filing system, storage of documents and information.
• Keep electronic filing and archive system for easy issuance, storage, retrieval, and management of documents to internal and external parties.

Requirements:

• Proficient in Microsoft Office with an eye for details
• With or without experience, motivated and willingness to learn on the job.
• Proactive, responsive, and attentive to project requirements

Marketing Assistant ( Maternity cover Jan 2024 to Mar 2024)

• Assist with website and collateral developments from brief, content development to final production including liaising with external parties such as cross-functional teams, partners and vendors
• Provide writing and editing support for simple marketing assets – social media captions, signages, eDM, web banners etc
• Execute simple design adaptations using Canva, photoshop or other designing tools will be advantageous
• Take ownership in establishing and maintaining a good workflow with involved parties.
• Ensure consistent adherence to Corporate Identity guidelines of the assigned brand/s
• Manage the campaign performance tracking and reporting; contribute with recommendations
• Assist in tracking marketing calendar and budget to ensure campaigns and expenses are on track.
• Assist with marketing and publicity activities at events, including photographer and videographer management, event documentation, on-site promotion etc.
• Any other ad-hoc duties assigned

Requirements

• Marketing or Advertising-related diploma

• Proficient in Microsoft Office programs

• Strong command of the English language, both written and spoken

• Excellent time management skills and ability to meet deadlines

• Meticulous, with a keen eye for details and aesthetics

• Enthusiastic, results-oriented and able to work independently

• Excellent interpersonal, verbal, and written communication skills

• Experience in using marketing automation tools such as Pardot, Hubspot and website CMS platforms will be advantageous.