• Location: Jewel Changi Airport
• Working hours: Shift work arrangement
• Salary: Up to $3,900 (depending on experience)
Assistant Store Manager (Jewel Changi Airport, Games, 3 years contract)
Our client is seeking a highly motivated and conscientious Assistant Store manager. In this role, you will be supporting the Store Manager to ensure smooth day-to-day store operations, foster an exceptional customer experience, and optimize the overall store performance.
Job responsibilities:
- Collaborating with Store Manager in daily store operations including customer service, inventory control, visual merchandising and brand promotion
- Open and close the store during shifts and oversee daily operations to ensure smooth functionality
- Coordinate with relevant team members for effective task handovers to maintain operational continuity
- Monitor key performance metrics and ensure sales targets are achieved or exceeded
- Oversee and maintain visual presentation standards to optimize customer engagement
- Analyze consumer behavior and suggest improvements to product placement, sales strategies, and operational efficiency
Develop and implement strategies to drive sales growth and enhance customer satisfaction
Leadership & Staff Development
- Supervise, motivate, and mentor the store staff to deliver high performance and meet store objectives
- Ensure staff are well-trained in product knowledge, sales techniques, and customer service standards, with a specific focus on the unique offerings of our client
- Conduct regular performance evaluations, offering constructive feedback to support continuous improvement
- Collaborate with the Store Manager in identifying staffing needs and overseeing in-house training programs
- Support diversity and inclusion initiatives to foster a positive and productive team
- Ensure compliance with company policies, procedures, and standards, including health and safety regulations and loss prevention protocols
Customer Service
- Lead by example to provide exceptional customer service and maintain high customer satisfaction levels across the team
- Ensure the safety and security of the customers and employees within the store premises
- Resolve customer complaints and concerns in a timely and professional manner and escalate to the store manager if required
- Take ownership of various operational tasks, including inventory control, staffing management, in-store events, and social media management whenever required
- Perform any other duties assigned by the Store Manager related to the role
Job Requirements:
- Have a Diploma/bachelor’s degree or equivalent in Business Administration/Retail/Logistics, or any related field, and/or Minimum 3 to 5 years of proven experience in retail management, or equivalent
- Demonstrated excellence in customer service, serving as a role model for the team
- Strong leadership and communication skills to effectively manage the staff and collaborate with upper management
- Proven conflict management skills to resolve customer issues effectively and ensure efficiency for internal team
- Good time management and organizational skills to ensure tasks deadlines are met
- Experience in recruitment and performance evaluation processes
- A team player: ability to work collaboratively with cross-functional teams
- Having a passion and interest in our client's brand and merchandise
- Proficiency in English language is mandatory to liaise with both internal and external stakeholders
- Competency in working with MS Office (Excel, Powerpoint etc.)
- Flexibility to work in various shifts, including weekends and public holidays
- Experience working in a fast-paced retail environment is a plus
- Proficiency in SAP ByDesign or similar programs will be advantageous
Interested applicants, please send your resume to Charlene (R22105303) at [email protected] with the email subject header "Assistant Store Manager (Jewel Changi Airport, Games, 3 years contract)".
We regret that only shortlisted candidates will be notified. Other applications will be updated in our database for future job opportunities.
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Thank you for your kind understanding and co-operation.
Pasona Singapore Pte Ltd
EA License No:90C4069
(Lau Rui Lin, Charlene, EA Registration No: R22105303)
