Your Role

We are looking for a Sales Executive to ensure highest standard of service delivery to our customers.

What Will You Do

• To monitor and respond to AR, incoming calls, emails, and written correspondences.
• Ensure highest standard of service delivery to our customers.
• To maintains confidentiality of the customers and data.
• To identifies and resolves customer issues and enquires received via calls, emails, and social media platforms, accurately within the committed turnaround time and in accordance with the company SOP standards to ensure contact handling accuracy and operational effectiveness.
• To use customer service and sales skills to optimize the opportunity of each customer contact.
• To provide new customer about the Company products and services.
• To resolve existing customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues, and subsequent solutions.
• Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests.
• Ensure knowledge is up to date by participating in individual and team trainings, meetings and reading the information posted in the Company’s management system.
• To keep abreast with current issues in the industry and competitors’ innovations.

What Do We Want

• At least an O Level or Diploma in any discipline.
• At least 1 year of Sales and administrative experience in related field.
• Have experience in Customer Service, calls and correspondents environment will be added advantage.
• Proficient in MS Office.
• Good interpersonal and communication skills.

As a leader, you are responsible for managing a team of administrative support staff and overseeing their day-to-day operations. You will work with your team to ensure all tasks are completed on time and to create a positive and collaborative work culture within the administrative team.

• Perform general administrative duties like counter duties, filing and documentation
• Clearing the daily general email mailbox for the business unit.
• Use of in-house software systems for daily operation
• Provide administrative assistance to both the Operation Teams and the Finance Department and ensure that both departments are well-supported in their respective tasks.
• Oversee timekeeping, attendance tracking and duty roster for the Admin Team
• Manage office equipment and stationery orders.
• Monitor and ensure filing and record-keeping systems compliance with document retention policies.
• Ensure administrative operations adhere to policies and regulations.
• Assist in new staff onboarding processes in collaboration with HR.
• Any ad hoc duties assigned by the Supervisor from time to time.

Requirements

• Possesses a Diploma in Business Studies or relevant studies
• With at least 5 years of administrative experience with good customer service
• Able to lead a team and work together as a team
• Possessed strong MS Office skills
• Working hours: 5.5 work week (Alternate Saturday)
• Ability to work independently with minimal supervision.
• Attention to detail and ability to handle tasks in a prompt and efficient manner
• Able to multi-task and work in a fast pace environment

Job description:

• Supporting the recruitment administrative duties such as creating and updating job postings on job boards, career page and other media, screening candidates and interview coordination.
• Provide administrative support such as data-entry, documentation, printing and filing
• Training and course arrangement

- High incentives per successful placement (subject to terms and conditions)