We are seeking an experienced and highly organized Administrative Manager (Customer Service) to oversee the day-to-day operations of our office and ensure the smooth functioning of all administrative processes.

The Admin Manager will be responsible for maintaining a productive work environment by managing office resources, coordinating with various departments, and ensuring compliance with company policies.

This role requires excellent communication, problem-solving, and multitasking skills to support the team and ensure operational efficiency.

Key Responsibilities

• Liaise and assist external finance company on matters for payroll, company tax, and monthly general accounting admin
• New employee orientation
• Upkeep records of confidential information of employees and contractors
• Liaise with external HR company on work pass application
• Application and Maintenance of Company licenses with SPF, MOM, SFA and LTA.
• Work with external vendors to manage support software and AI automation systems
• Oversee and manage customer service/admin team in the execution of the following

1. Reviewing and validating customer purchase orders
2. Manage new customer account setup and credit approval
3. Processing customer order entry into Company Ordering Portal and SAP in a timely and accurate manner
4. Making direct contact with customers to resolve any order related issues
5. Managing backlog orders and work with internal parties to resolve any order and/or delivery issues not meeting promised delivery dates or project schedules
6. Ensuring orders shipped are invoiced in a timely and accurate manner, including obtaining support documents like proof of delivery

• Provide secretarial support to Managing Director and General Manager
• Management of office team for general upkeep of the office

Key responsibilities may include:

• Communication management: Answering and directing phone calls, responding to emails, taking messages, and managing communication flow.
• Document management: Preparing and distributing documents, letters, memos, reports, and presentations.
• File maintenance: Organizing and maintaining physical and digital filing systems.
• Meeting coordination: Preparing meeting agendas, booking conference rooms, and taking meeting minutes.
• Office administration: Ordering office supplies, managing equipment maintenance, and coordinating with vendors.
• Data entry: Entering and updating information into spreadsheets and databases
• Reception duties: Greeting visitors, directing them to appropriate personnel, and managing visitor access.
• Expense reporting: Processing and submitting expense reports
• Project support: Assisting with various administrative tasks related to specific projects as needed

Required skills:

• Excellent communication and interpersonal skills
• Strong organizational and time management abilities
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Attention to detail and accuracy
• Ability to multitask and prioritize tasks effectively
• Confidentiality and discretion when handling sensitive information

Note: Specific duties of an administrative assistant may vary depending on the company, industry, and size of the team.

Roles & Responsibilies:

• Handle general office administrative duties: answering phone calls and attending to visitors
• Manage work-pass and or related matters i.e application, renewal, cancellation etc.
• Coordinate and place orders for materials and supplies as per project or operational requirements.
• Data entry, sorting and filing of documents
• Welfare and issues of foreign workers

Requirements:

• Minimum GCE 'N' level
• Preferably literate and bilingual for English and Mandarin.
• Able to work independently.
• Able to work as a team.
• With PC knowledge such as, MS Excel/Words/Power Points.
• Willing to work late if require.

Our client is a leading one of the largest and most prominent banking institutions in the world.

They are looking for a Administrative assistant to support a team of bankers.

Job Responsibilities

1. Dairy management, including organizing internal and external meetings

2. Coordinating on-boarding and off boarding work

3. Providing support including request handling for application access and obtaining necessary approval for business activities

4. Recording client meeting in Compass, registering event in Global event Management systems for client and creating road show for business traveller

5. Preparing supporting document for travel and expense reimbursement report and follow up action

6. Booking and providing necessary arrangements and documents for business travel

7. Managing office supplies

8. Providing adhoc administrative support

Job Requirements:

• Diploma/ degreee or equivaelnt with min 5 years of work experience in administrative role from global banking/ banking industry and within global market/ front office.
• Experience prioritizing multiple tasks and activities
• Detail-oriented and self-motivated with ability to handle multi-tasks effectively and able to work under pressure
• Pleasant, responsible, mature, fast-learning, proactive and independent
• Experience exercising judgment and discretion while utilizing company policies and practices to determine appropriate action
• Experience with Microsoft Office, G-Suite
• Should have good communication and stakeholder management skills

If you are keen on this exciting opportunity, kindly ‘Apply Now’.

*Referrals are greatly appreciated*

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Morgan McKinley Pte Ltd

Ramitha Ravindran

EA Licence No: 11C5502

EA Registration No. R1765539

Job Summary

We are seeking a professional and courteous administrative assistant to manage our front desk and perform a variety of administrative and clerical tasks. The ideal candidate will be our company's first point of contact, ensuring a positive experience for visitors, clients, and employees.

Job Responsibilities:

• Answer, screen, and forward incoming phone calls, taking messages as necessary.
• Greet visitors, clients, and employees in a professional and courteous manner.
• Regularly wash and maintain the coffee machine.
• Maintain a clean, organized, and welcoming reception area.
• Monitor and maintain office supplies, arranging for purchases when inventory is low.
• Keep track of stocks for toilet and pantry items, purchasing twice monthly or as needed.
• Check the stationery cupboard and purchase items as required.
• E-fileing of agreements, contracts, invoices, etc.,
• Raise payments in Netsuite daily.

Job Requirements:

• Min. GCE ‘A’ Level/ Higher Nitec
• Able to commit for 6 months
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Basic knowledge of office management and procedures, including Microsoft Suite

Key Responsibilities

• Central Filing Systems Management: Maintain and organize electronic and physical filing systems to ensure easy accessibility and compliance with company policies.
  Perform regular audits to ensure filing systems are up-to-date and efficient.
  
• Invoicing: Prepare, track, and reconcile invoices in collaboration with the finance team.
  Ensure accurate and timely processing of invoices and related documentation.
  
• Time & Attendance Tracking: Manage employee time and attendance records, ensuring accurate data entry and reporting.
  Coordinate with HR to address any discrepancies in attendance.
  
• Tender Submissions: Support the preparation, organization, and submission of tender documents.
  Ensure that all required documentation is accurate, complete, and submitted within deadlines.
  
• Project Management Support (if applicable): Assist in tracking project milestones, deadlines, and deliverables.
  Support project team coordination and documentation.
  
• Collaboration via Microsoft Teams: Leverage Microsoft Teams for communication, document sharing, and task management within the Software Business Unit.
  Serve as a point of contact for troubleshooting and optimizing Teams usage.
  
• General Administrative Tasks: Provide day-to-day administrative support to the team.
  Coordinate meetings, prepare agendas, and take minutes as required.
  Ensure office supplies and resources are adequately stocked and managed.
  

Experience

• Proven experience in administrative support roles, preferably within a technology or software-focused environment.
• Proficiency in Microsoft Teams and Office Suite (Word, Excel, PowerPoint).
• Familiarity with filing systems, invoicing processes, and time-tracking systems.
• Experience with tender submissions and project management is a plus.
• Familiarity with project management tools (e.g., Trello, Asana, or similar).
• Basic understanding of financial and operational processes within a business unit.

Job Description:

• Monitor the maintenance of the office premises, assess maintenance requirements/requests, decide appropriate actions, source suppliers/ service providers as required standards and maintain administration documentation
• Purchase and oversee the supplies of stationery and welfare for the office
• Assist with organising the logistics related to meetings/team events (e.g. venue bookings, refreshments etc.)
• Liaise with apartment landlords on quarterly servicing of air conditioners etc
• Do filing and maintenance of relevant documentation
• Liaise with vendors on any procurement related tasks
• Support with the vendor creation process to ensure a fast and smooth service is provided to all vendors
• Perform reception duties not limit to handle walk-in corporate visitors, sorting incoming mails, mailing of outgoing mails and arranging courier services
• Handle general office administrative matters & general upkeep of office
• Assist to check on internal and external social media posting if have been scheduled accordingly
• Create detailed schedules and set deadlines for various stages of a project
• Distribute assignments to creative teams and other departments, depending on their availability and priorities
• Review budget spending with account managers to get client approval
• Monitor projects and workloads, adjusting assignments and deadlines accordingly
• Maintain job files
• Work with freelancers and contractors and ensure they have the resources needed for their job
• Troubleshoot any potential issues and fix them in a timely manner
• Any other ad hoc duties as required

Job Requirements:

• Candidate must possess at least NITEC in Business Administration or equivalent
• Minimum 2 year of relevant experience
• Proficient in Microsoft Office
• Able to work independently and work as a team player
• Detail-oriented and meticulous
• Good understanding of bookkeeping procedures
• Strong analytical skills and data-driven thinking

General Summary of Responsibilities

• Handles the administrative functions in the day-to-day operations of the assigned condominium/building.
• Provide customer service to the owners/tenants in the estate/building.
• Ensure proper administration of facilities bookings
• Collection of management and sinking funds
• Ensure compliance with the by-laws of the estate/building.
• Ensure compliance with PFS policies and ISO procedures

Requirements

• Possess N/O level or Certificate in Office Skills
• Minimum 1 year working experience
• Able to commence work on 1st week of January 2025

About Allkin

Founded in 1978 as Singapore's first family service centre, Allkin Singapore (formerly known as AMKFSC Community Services) is a leading community-driven social service agency that believes everyone has the potential to create positive change, regardless of age, race, or background.

Through our service offerings, strategic partnerships, and community initiatives, we unlock opportunities for vulnerable individuals and families to overcome life's challenges, pursue a brighter future, and inspire others to do the same. Today, Allkin uplifts and journeys with diverse communities such as children, youths, families, and seniors at close to 40 touchpoints across Singapore.

The Admin Officer will play a key role in providing comprehensive administrative support to the team, ensuring smooth operations and efficient management of office resources. With a focus on data management, report preparation, inventory control, and logistical coordination, this role is essential in maintaining the daily functions of the office.

The ideal candidate will be organized, proactive, and capable of working independently, while being adaptable to a dynamic work environment and passionate about supporting children and caregivers.

Roles & Responsibilities:

Administrative Support

• Maintain and update administrative databases for staff and clients.
• Prepare regular reports.
• Coordinate programme logistics and manage the inventory database.
• Monitor office supplies (e.g., toiletries, stationery, refreshments) and initiate orders for replenishment when needed.
• Take minutes during meetings.
• Ensure timely repair and maintenance of office facilities and equipment through the necessary office processes.
• Provide general administrative and operational support to the team (e.g., processing monthly claims)

Support the KidSTART Practitioners’ (KSP) work with families, whenever necessary

• Accompany KSP for home visits and provide basic support in the engagements of children and/or caregivers.
• Support in information gathering and relevant assessments.

Candidate Profile:

• Minimum of a Diploma qualification in any discipline.
• At least 2 years of experience in office administration, human resource operations, or finance operations (preferred).
• Strong organizational skills with the ability to manage multiple projects and meet deadlines independently.
• Excellent written and verbal communication skills.
• Adaptable and quick to respond to changes.
• Proficient in Microsoft Office Suite (MS Excel and MS PowerPoint, in particular).
• Passionate about working with children and caregivers.
• A collaborative team player with strong interpersonal and communication skills.
• Able to work independently and handle administrative responsibilities efficiently.

We have 1 vacancy for suitably qualified candidates who are available on an immediate basis.

You must be able to commit to a 3-month assignment.

Students on term break may apply, if you have some past relevant working experience.

Responsibilities

• Data entry, reports collation, filing & documentation
• Ensure accurate premium calculation in relation to policy documentation
• Maintain filing system and perform regular archiving of obsolete documents for off-site storage
• Undertake any other assignments as allocated

Requirements

• Possess a recognised Diploma or higher qualifications
• Minimum 2 years of relevant working experience will be advantageous
• Proficient in Office365 Word and Excel applications
• Accurate and meticulous
• Ability to communicate effectively on the phone and through emails
• Ability to work well in a team
• Mature and able to work independently

Remuneration: $11/hour

To apply, please email your resume to [email protected] now!

1. Singaporean Citizen or PRs is preferred

2. Those who have many years of working experience in the post of ADMINISTRATIVE SUPPORT ASSISTANT or ADMINISTRATIVE ASSISTANT n Singapore are preferred

3. Can handle drive a car for boss and other related administrative secretarial work and so on.

4. Manage the company's administrative and personnel matters, and be responsible for the company's document management

5. Assist the work tasks arranged by the boss

6. Work six days a week, with overtime and other work arrangements assigned by the manager.

Interested applicants please email your resume at [email protected] or contact us at +65 86969408. Singjob International Pte Ltd | Rainobw Deng | R1871429 | EA License No. 18C9193

Responsibilities:

• Check and count physical quantity of incoming AFE deliveries in N4 and warehouse including RCWS & C4 equipment, harnesses, radios and RCWS LRU
• Key in excel sheet on incoming AFE deliveries, assist in keeping track and monitoring shortages
• Track and key in SNCA and monitor on all AFE SNCA including tracking of return items from SNCA
• Assist in documentation and filing, keeping track and updating of folio sheets
• Tracking and keying of Patents cost
• Assist in preparing documentation for billing

Requirements:

• O Level with a few years of working experience in administrative or engineering-related roles
• Or Diploma in related field with or without prior working experience.
• Proficiency in Microsoft Excel and Word.

Responsibilities: -

Purchasing Functions

• Handling procurement activities including sourcing, liaising, price & contract negotiation with existing and new suppliers for the purchase of security systems devices and equipment.
• Raise PO promptly.
• To match all DOs to POs and monitor delivery schedule.
• Manage and update stock prices in system.
• Work with Sales/Technical team to avoid costly urgent and sudden shortage/ramp up of stocks, as well as urgent follow up with suppliers on critical stocks required.
• Collaborate with Sales, Finance & Technical to manage subcontractors and suppliers.
• Monitor any potential slow-moving stocks which may lead to obsolescence and maintain optimal level of stocks according to usage demand.
• Establish and negotiate for reliable and effective freight cost.
• Analyse monthly stock report and recommend on replenishments quantity.
• Identify and implement process improvements within purchasing functions.

Administrative Functions

• Prepare documentations for Engineers including delivery orders, testing & comissioning, safety documents, etc.
• Support projects including monitoring follow up/outstanding list, liaising with vendors/user on schedule, consolidating meeting minutes, etc.
• Prepare weekly reports, monthly project management report, customer reports.
• Collating worker’s information quarterly in accordance with PDPA standard used by Project team for site document submission.
• Attend to customers’ enquiry and feedback and channel to relevant PM/PE.
• Provide office administrative and secretarial support to Project team including booking of meeting room, etc.
• Identify and implement process improvements within administrative functions.
• Preparation and submission of service quotation for customer including following-up action, creating sales order/job card/service call log, create job journal, etc
• Analyse customers’ request and channel to relevant dept for follow-up action, ensure all cases are attended to and closed promptly.
• Assist Finance in billing matters pertaining to modification jobs (collating and submitting of relevant documentations for billing).
• Assist Service Controller in requesting quotation from supplier/subcontractor.

As an Administrative Assistant (RAU), you will be responsible for delivering quality frontline customer service, and administrative and operational support to the manager and HOD in ensuring efficient and smooth operations for Home Based Services. You will also be tasked to create a positive experience for all internal and external customers and clients to ensure quality client care experience and satisfaction.

Responsibilities:

· Understand and fulfil SLEC’s mission and strategy.

· Manage Client referral and registration process.

· Schedule and reschedule appointments.

· Monitors appointment bookings to ensure efficient visit scheduling which enables maximal utilization of professional staff and resources.

· Provide financial counselling about services and necessary support for the applications or renewal of various applicable financial schemes (e.g., NMTS, Financial Assistance).

· Cashiering duties and managing outstanding account follow-ups.

· Reconcile monetary transactions.

· Attend and manage feedback and enquiries about service.

· Handle complaints and feedback and perform service recovery.

· Liaise with internal and external stakeholders for the provision or continuation of service. (i.e., Coordination with service partners, Lab dispatches)

· Assist in reporting and analysing service statistics and data.

· Provide administrative assistance to the department or service. (i.e., Data entry, verification, claims submission, licensing renewal, reports, raising procurement requests, etc).

· Assist in identifying problem areas and participate in quality improvement initiatives and projects.

· Anticipate and resolve problems during daily operations.

· Provide appropriate feedback to Manager.

· Ensure policies are adhered to by Clients and caregivers.

· Any other projects that are assigned by the manager.

Job Requirements:

· Minimum GCE “N, O, A” level or Diploma.

· At least 2 years of working experience in customer service or health care services.

· Customer service oriented with good frontline, communication, and interpersonal skills.

· Effective written and oral communication skills.

· Ability to speak different local languages and dialects will be advantageous

· Resourceful and proactive.

· Meticulous in handling administrative tasks.

· Strong team player with strong communication, interpersonal and organisational abilities.

· Capable of working independently and under time constraints.

· Proficient in the use of Microsoft Office applications.

Tasks & responsibilities

1. Assist in the planning and coordination of Families Life Ministries events, and Church Camp
2. Manage Event logistics such as obtaining quotations, selecting venues, coordinating with vendors, and overseeing attendee registrations.
3. Maintain event planning schedules and ensure timelines are adhered to.
4. Organize and keep detailed records of bookings and administrative tasks.
5. Prepare and coordinate event resources in advance.
6. Provide on-site event support, including setting up and dismantling event spaces.
7. Manage and track department inventory.

You should possess the following:

• Diploma/Degree holder in any discipline.
• Minimum 1 year of Christian ministry and/or relevant experience is preferred.
• Proficiency in Microsoft Office, Canva, Adobe Acrobat and Google Forms.
• Prior administrative experience is required.
• Ability to multitask, prioritise effectively to manage multiple projects with multiple deadlines.
• Self-starter with attention to details.
• Strong organisational skills.
• Good interpersonal and communication skills.

Job Description

• Industry/ Organization Type: Education
• Position Title: Administrative Officer
• Working Location: Bencoolen
• Working Hours: 5 days (Mon to Fri: 8am – 5pm/9am – 6pm)
• Salary Package: Basic salary $2,500 - $3,500 + Performance Bonus
• Duration: Permanent/Part-Time

Key Responsibilities

• Handle walk-ins, telephone and email enquiries.
• Promote centre courses sand provide course consultation to prospective clients.
• Coordinating and facilitating classes for the centre.
• Handle general administrative tasks pertaining to clients and course registration matters.
• Responsible for new enrolment daily.
• Follow up on sales enquiries.
• Communicate with instructors, coordinators and clients on starting classes or change of timing, and any other situation that may arise.
• Take photos of classes for marketing collaterals and helping in creating advertising materials.
• Perform any ad hoc basis as assigned by manager.

APPLY NOW!!!

• Trilingual in English, Chinese & Malay
• Minimum GCE O' Level or any related educational level.
• Proficient in Microsoft Office and adept with technology.
• Flexi working hours.
• Those can start work within short notice would be advantage.
• Full-Time & Part-Time role available.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #71386 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Description:

• Handle administrative and purchasing duties.
• Monitoring inventory stock and make purchase orders in advance of stock running out.
• Prepare purchase orders and send order requests to suppliers.
• Issue invoice and delivery order to schedule delivery.
• Update internal databases with order details (dates, vendors, quantities, discounts).
• Researching new vendors and compare the market pricing.

Job Requirement:

• Good interpersonal and communication skill
• Ability to multitask
• A fast learner and able to work independently
• Attention to details

AngelineMah
Reg No: R2096146
One Vogue Pte Ltd
EA License: 19C9629

1、协助处理公司领导海外业务的日常工作；

2、公司领导海外出差、海外项目考察事务随行，承担秘书、翻译等工作;

3、协助公司领导对外关系处理，包括政府关系，对外机构联系等;

4、负责新加坡办公室行政管理工作，包括但不限于综合行政事务、公司活动、公司企业文化建设、物资管理等；

5、其他公司领导交代的工作。

任职要求

1、女，本科及以上学历，能熟练运用中文、英语作为工作语言；

2、做事细致、效率高、有分寸、保密意识强；

3、工作严谨、有一定的承压能力及人际交往能力以及敏锐的洞察力；

4、3年以上董事长助理&总裁助理相关工作经历；

5、气质形象佳，有亲和力，沟通协调能力好。

Administrative Assistant

We are looking for a passionate, highly organized and motivated Administrative Assistant to join us at Caritas Agape Village in Toa Payoh.

You will play a vital role in ensuring the smooth administrative operation of our organization. Your key responsibilities will include:

Meeting Support:

• Taking accurate minutes during board and committee meetings.
• Managing RSVPs for meetings and events.

Facilities Booking Management:

• Handling facilities booking and responding to inquiries.
• Coordinating with internal and external stakeholders to ensure seamless use of our facilities.

Event Management:

• Plan, coordinate, and execute events from concept to completion, ensuring seamless delivery including logistics, budgets, timelines, and vendor negotiations, ensuring all details are meticulously handled.
• Oversee event communication, promotion, and staff management, ensuring successful execution and post-event evaluation.

Administrative Support:

• Providing overall administrative support including attending to walk-in inquiries
• Assisting with various administrative tasks as needed to support the organization initiatives, projects and events.
• Compile and consolidate monthly data for management reporting.

Requirements:

• GCE A level or its equivalent
• Minimum of 5 years of experience in an administrative role
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to interact effectively with stakeholders at all levels, whether senior executives or working-level staff
• Ability to take detailed and accurate minutes of meetings.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Prior experience in an administrative role is preferred.

This advertisement is recruiting for the position of Administrative Coordinator.

If successfully selected, you will be seconded to MOE primary school located in Jurong West.

Contract Period: From 02 January 2025 to 30 June 2026 (18 months).

Personnel to be deployed at the following hours:

• Mondays to Friday: 7:00am to 4:00pm, inclusive of 30 mins lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays

The service required are set out as follows :

Administrative Coordinator

• Assist with daily administrative duties such as documentation, data entry work and managing correspondences to shareholders.
• Administration of relief planning and engagement of relief and flexi-adjunct teachers - planning of daily relief timetable.
• Assist in school HR matters - leave matters, enquiries from staff, collation of staff information for management reporting.
• Support in matters related to finance (e.g. verifying invoices) and/or school purchases.
• Handle telephone calls and inquiries from stakeholders.
• Assist in coordinating school events - prepare materials, signages, printing certificates, liaising with suppliers, etc
• Assist teachers in sorting items at plastic recycling station (weekly)
• Any other duties as assigned by Principal, Vice-Principals and Admin Manager.

The personnel shall minimally have the following qualifications, skills and experience:

• Possess at least an ‘O’ level certificate or equivalent.
• At least 1 year of relevant working experience in a school environment.
• Proficiency in MS Office.
• Good interpersonal skills and a collaborative team player.
• Ability to multitask with good time management.
• Be a warm and friendly person who enjoys working in a school environment and interacting with people.

Job Descriptions of Senior Accounts and Administrative Executive

· To assist in maintaining full set of accounts;

· To assist in GST and CPF submission;

· To assist in CPF and GST submission;

· To assist in procurement

· To assist in Human Resources tasks when instructed to;

· To assist in monitoring the aging of receivables and follow-up on collections;

· Perform monthly reconciliation of vendor statements of accounts and ensure payments are processed timely;

· Other accounts and administrative related works as instructed;

· Maintains an organized workplace;

· To work as part of a team;

· Administrative tasks such as photocopying, scanning, answering of phone calls, filling & documentation, etc.;

· To ensure you maintain a clean and safe workplace;

· To undertake any other such tasks as may be assigned from time to time by your immediate supervisor.

Job Description

- Email correspondence with customers.

- Monthly invoicing to customers.

- Assisst department head on general administrative duties.

Requirements

- ITE / 'O' Level and above qualification.

- Able to work 5.5 days per week.

Benefits

- Yearly increment and performance bonus.

- Transport provided at designated pick up point.

- Monthly incentive.

- Monthly insurance allowance.

On behalf of the hiring company, we are looking for suitable personnel to join them as an Administrative Executive

Responsibilities

• Prepare schedule letters quotations for customers and follow up
• Coordinate with internal and external stakeholders to ensure work success.
• Input and maintain data in systems
• Handle incoming and outgoing correspondence, including emails, phone calls, and mail.
• Organize and file documents according to established procedures.
• Any other duties assigned from time to time

Requirements

• Diploma in Business or related discipline
• Minimum 1 year of relevant experience
• Comfortable in communicating with clients
• Able to work well independently and in a team
• Comfortable working in an engineering environment
• Well-versed with Word, Excel, and process systems
• Attention to detail and accuracy.

Work location: East (short working distance to MRT)

EA License: 22C0971 | R21101298

Provide world class customer care experience and support sales team in achieving team's sales targets on a monthly basis

You will:

• Provide sales reps with 100% administrative support to ensure they achieve monthly team targets
• Manage large amounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to delight customers.

We’re looking for someone with:

• Proven customer support experience or good ability to learn.
• Strong phone contact handling and active listening.
• Familiarity with CRM systems and practices.
• Ability to start and get things done
• A team player who works effectively in a team-based organisation, collaborates cross-functionally, and builds support and alignment around goals and objectives.
• Focus on delighting customers. Be maniac about customer experience. Does the CEO pay the bill? People Ops (HR)? No! The customers pay the bill. An excellent way to achieve this is to understand the problems our customers are facing intimately, treat them the way we would like to be treated, and make products we will actually use ourselves.
• Pursue excellence. Hold yourself and everyone to the highest standards. Care about every single detail. Every detail matters when you want to achieve greatness. Good standards are contagious. (Unfortunately, bad standards are too).
• Embrace openness. Put your honest thoughts on the table with each other, have thoughtful disagreements and exchange controversial ideas while caring deeply about each other. This kind of tough love helps us grow.
• Be extremely reliable. Always do what you say you will do. This is the best way to build up trust quickly. Be on time and present. Don’t give bullshit excuses. Don’t make the same mistake twice.
• Attention to detail. Does not let important details slip through the cracks or derail a project.
• Grit. Demonstrates tenacity and willingness to go the distance to get something done.
• Work ethic. Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.
• Communication. Speaks and writes clearly and articulately.

What’s in it for you:

• Work with a fast growing, at the same time, lean and mean team, to make real world impact.
• Have a lot of ownership and drive your own results and progression.
• Smart people who sweat the details and push for the highest standards.
• Training, mentorship, buddies, in-house programs to help you grow.
• Other benefits include competitive compensation package and birthday leave.

You should include these in your application:

• CV or LinkedIn profile
• Tell us about a time you had to work on a highly challenging task. How did you overcome it?
• What motivates you?
• What's your favourite food and where do you get it? Why?
• A good way to start is to read about what it is like working at Grain: https://grain.notion.site/Working-at-Grain-96bff3b..

Location: Upper Jurong Road

Job Description

· Prepare course administration documentation

· Perform annual and scheduled facility and equipment stock-taking

· Handle training nomination and relevant training administration enquiries from internal and external stakeholders.

· Prepare yearly forecast and schedules for courses in consultation with the client.

· Participate in operational meetings to ensure milestones are met and planning principles are followed through.

· Produce high quality reports capturing the key points from leadership teams and various workshops.

· Support in other ad-hoc administrative/operational matters.

Job Requirements:

· Proficient in Microsoft Office Applications.

· Able to transcribe or write minutes.

· Possess good organisational, communication & interpersonal skills.

· Efficient and ability to multi-task and meet deadlines.

· Meticulous and conscientious.

· Admin experience would be beneficial.

5 days work week - 8.00am to 5.30pm (Monday - Friday)

Work area: Upper Jurong Road (Nearest MRT Joo Koon)

Only Singaporeans need to apply due to quota limitations