Benefits:

• Competitive Salary: Earn up to $2,300 basic plus variable bonus based on performance.
• Work-Life Balance: 5-day work week from Monday to Friday, 9 am to 6:30 pm.
• Entry-Level Opportunity: Fresh graduates with a Nitec in Accounting are welcome.
• Growth Potential: Potential contract renewal with opportunities to gain valuable accounting experience.
• Convenient Location: Work at a centralised location in Ang Mo Kio.

Job Description: We are looking for an enthusiastic Accounts Administrator (AR & Admin) to join our team. You will be responsible for handling partial sets of accounts, managing payments, and ensuring timely receipt collections from customers. This role offers the perfect opportunity to start your career in accounting with structured tasks and responsibilities. If you’re detail-oriented, IT-savvy, and organized, we’d love to hear from you!

Roles & Responsibilities:

• Handle partial sets of accounts, ensuring all transactions are recorded accurately.
• Manage and monitor customer payments, sending out Statements of Accounts (SOA) and following up on outstanding payments.
• Record receipts, payments, journal vouchers, debit/credit notes in a timely manner.
• File and organize hardcopy financial documents for easy retrieval.
• Perform additional ad-hoc administrative and accounting duties as required.

We offer annual wage reviews and substantial opportunities for salary growth, directly linked to your performance and the company’s overall success. Our commitment to recognizing and rewarding high achievers ensures that you will be supported and valued as you progress in your career.Our competitive compensation package not only includes a base salary but also offers the potential for annual bonuses and performance-based raises, ensuring that your hard work and contributions are consistently acknowledged.

We provide a dynamic and collaborative work environment, offering continuous opportunities for both professional growth and personal development.If you are passionate about client relations and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity and become part of our team.

Roles and Responsibilities

• Oversee the issuance of insurance policies and ensure accuracy in documentation.
• Maintain organized records of issued policies, ensuring all information is up-to-date and accessible.
• Process incoming insurance applications in a timely manner.
• Provide updates and case management support to underwriters.
• Assist in tracking and managing cases from application to policy issuance.
• Prepare and issue invoices for policyholders.
• Handle the preparation of credit notes when necessary, ensuring financial accuracy.

Learning Outcomes and Objectives

• Utilize strong communication skills to complete workplace tasks efficiently.
• Engage with colleagues and customers in a clear and professional manner to facilitate smooth operations.
• Ensure adherence to the Personal Data Protection Act (PDPA) when handling personal data during workplace tasks.
• Maintain confidentiality and integrity of sensitive customer information.
• Develop the ability to identify, understand, and manage customer needs and expectations effectively.
• Apply problem-solving skills to provide solutions that align with customer requirements.
• Gain hands-on experience in addressing a variety of customer inquiries and requests promptly and accurately.
• Adapt to different customer scenarios to ensure a positive experience.
• Acquire the skills necessary to manage service breakdowns, ensuring quick and efficient recovery.
• Learn to handle challenging situations and turn them into opportunities to enhance customer relationships.

Benefits:

• Basic Salary up to $2,300 with yearly increment based on performance.
• 5 days work week (Monday to Friday), 9am to 6.30pm

Job Description:

This is a contract role for an Accounts Administrator (AR & Admin) located in Ang Mo Kio. Our client is one of the Original Design Manufacturers in Singapore and you will be responsible for managing partial sets of accounts and ensuring timely recording of receipts, payments, journal vouchers, debit notes, and credit notes. Additionally, the individual will send out Statements of Accounts (SOA) and follow up on timely payments from customers. Filing hardcopy documents and performing other ad-hoc tasks as required are also part of the responsibilities.

Qualifications:

• Preferably at least 1 year of relevant experience/education in relevant field
• IT savvy with good knowledge of MS Office

Job Description:We are seeking a dedicated and organized Administrator to join our team. The Administrator will be responsible for managing daily operations, ensuring the smooth running of office functions, and providing administrative support to various departments. The ideal candidate should be able to handle a variety of tasks with efficiency, prioritize responsibilities, and maintain a high level of professionalism.

Key Responsibilities:

• Oversee and coordinate office operations and procedures.
• Manage communications, including emails, phone calls, and correspondence.
• Maintain filing systems and ensure that all documents are accurately organized and accessible.
• Schedule meetings, appointments, and manage calendars for executives or teams.
• Assist in the preparation of reports, presentations, and other documents.
• Handle confidential information with discretion and integrity.
• Order and manage office supplies, equipment, and inventory.
• Coordinate with vendors and external parties as needed.
• Support HR functions such as onboarding, maintaining employee records, and scheduling interviews.
• Provide general support to visitors and staff.

Requirements:

• Proven experience in an administrative role or similar position.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
• Ability to work independently and as part of a team.
• Attention to detail and problem-solving skills.
• Ability to maintain confidentiality and manage sensitive information.
• High school diploma or equivalent; additional qualifications in office administration are a plus.

Position Summary

The SAP Basis role is to perform the duties and responsibilities of a SAP Basis Administrator responsible for the administration for NETS SAP systems. The Basis may perform project related initiatives as needed. This role also consists of additional responsibilities such as, ensuring appropriate SOPs/checklists are in-place and followed and leading strategic initiatives as requested by SAP management.

Key Responsibilities

• Evaluates, install, configure, and deploy SAP applications, systems software, products, and/or enhancements to existing applications throughout the enterprise
• Collaborates with analysts, designers, and system owners in the testing of SAP software programs and applications
• Performs daily monitoring and troubleshooting of the SAP system
• Installs and configures patches and upgrades as required
• Works with Infrastructure and Networking teams to provide support for both current and future SAP landscapes
• Good RHEL skills and technically fluent in HANA database
• Experience in successful project implementation and Application Support
• Must have excellent analytical and problem solving skills
• Ability to monitor and manage the progress of tasks
• Basic knowledge of business systems environment
• Comply with corporate policies, procedures and standards and help in executing any data requirements raised during audits
• Knowledge of Service Level Commitments
• Assume task assigned from VP MIS

Requirements

• At least 5 years experience administrating SAP systems
• Knowledge of enterprise-level applications including ERP
• Knowledge of the relevant part(s) of the infrastructure and operating environment
• Excellent analytical and problem solving skills, with the ability to multi-task, are essential
• Ability to monitor and manage the progress of tasks
• Basic knowledge of business systems environment
• Knowledge of Service Level Commitments
• Good communication and presentation skills
• Strong ability to facilitate discussions and negotiate mutually beneficial solutions when necessary
• Ability to work independently with minimum supervision

Benefits:

• Attractive Compensation: Competitive salary range from $4,000 to $4,800, plus variable bonuses.
• Strategic Role: 80% focus on payroll management, offering a specialized and vital function in the company.
• Flexible Location: Convenient location, just a 10-minute walk from the MRT.
• Professional Growth: Opportunities to develop HR policies, work on recruitment, and support employee training and development.
• Supportive Environment: Work in a close-knit team within a positive and collaborative setting.

2) Job Description:

We are seeking an experienced HR Generalist with a focus on Payroll. In this role, you will handle payroll for over 80+ local and 260+ regional headcounts, ensuring seamless payroll operations while also supporting HR policies and recruitment. If you are highly resourceful, detail-oriented, and eager to make an impact in a growing organization, this is the perfect role for you.

3) Roles & Responsibilities:

• Payroll Management: Ensure accurate payroll processing for local and regional employees.
• HR Documentation: Maintain employee records, ensure compliance with legal requirements, and manage HR documentation.
• Policy Development: Create and implement HR policies and ensure consistent application.
• Recruitment & Onboarding: Manage the end-to-end recruitment process and onboard new hires.
• Employee Relations: Address employee concerns, provide guidance, and foster a positive workplace environment.

Job Summary: The Sales Support Administrator plays a crucial role in supporting the sales team by ensuring efficient operations and excellent customer service. This position involves managing sales data, facilitating communication between departments, and providing administrative support to enhance sales productivity.

Key Responsibilities:

Sales Coordination:

• Assist the sales team in preparing quotes, purchase order, and Invoices.
• Maintain and update the customer database and sales records.
• Track sales leads and opportunities, ensuring timely follow-up.

Administrative Support:

• Manage incoming calls and inquiries, providing prompt responses to customers.
• Prepare sales reports for management review.
• Organize and maintain sales documentation

Communication:

• Act as a liaison between the sales team and other departments, ensuring smooth workflow and communication
• Assist in coordinating meetings and events related to sales activities.

Customer Relationship Management:

• Provide exceptional service to customers by addressing their needs and concerns.
• Support the onboarding of new clients and ensure a seamless transition.

Sales Process Improvement:

• Identify opportunities for process improvements and assist in implementing solutions.
• Collaborate with the sales team to streamline operations and enhance efficiency.

Qualifications:

• Min. O level, GCE "A" Level/Polytechnic Diploma in Business Administration, Sales, or a related field (preferred).
• Previous experience in sales support, administration, or customer service.
• Proficient in Microsoft Office Suite and CRM software.
• Strong organizational and time management skills.
• Good command of verbal and written communication skills.
• Ability to work collaboratively in a team-oriented environment.
• Experience with using SAP has an added advantage.

Key Responsibilities:

- Invoice Processing: Accurately process and manage invoices to ensure timely payments.

- Customer Communication: Respond to phone calls and emails from customers, providing clear and helpful information.

- Customer Redirection: Redirect inquiries to appropriate departments when necessary to ensure efficient resolution.

- Order Monitoring: Track customer orders and monitor sell-through rates to maintain continuous stock availability.

- Inventory Management: Order and manage supplies to ensure operational efficiency.

- New Account Setup: Handle the onboarding process for new accounts, including establishing payment and logistics terms.

- Coordination with Teams: Collaborate with various teams to meet delivery schedules and minimize credit risks.

- Order Processing: Process orders within the agreed credit limit and manage backorders and forward orders effectively.

- Customer Support: Provide top-tier customer service to support Key Account management throughout the order-to-delivery process.

Role Requirements:

- Strong communication skills and meticulous attention to detail.

- Experience in sales account management and customer service is preferred.

- Proficiency in analytical, numerical, and Excel skills.

- A commercial mindset focused on identifying and implementing effective solutions.

Salary up to $2,800.00 depending on experience and qualification

Role Description:

This position reports to the Operations manager and interfaces with both the sales consultant and customers. Finnz Capital Pte. Ltd. is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the recruitment and on-going development of a superior workplace.

Responsibilities:

1. Responsible for filing systems and document management.
2. Provide support to inbound enquiries from customers, calendaring for interviews and arranging candidates for interviews etc
3. Knowledge of Microsoft Office especially Excel
4. To be able to handle any operational tasks such as budget analysis, project coordination, or event planning.
5. Assisting in invoices preparation to customers
6. Responsible for processing transactions and other ad hoc duties.

Requirements:

• Excellent communication abilities (verbal and written)
• Possess a dynamic, committed attitude with strong sense of initiative
• Able to work independently and has a good eye for details
• Team player with ability to relate to all levels of management
• Positive, energetic, and willing to learn.

Join our dynamic team as an HR Administrator and be at the heart of our company's success! We are looking for a highly organized, proactive individual ready to take on a pivotal role in driving both our HR and administrative functions. As the go-to person for all things HR, you will help shape the culture, streamline operations, and ensure everything runs like a well-oiled machine. If you are someone who thrives on variety, loves making an impact, and is excited to contribute to the smooth, efficient running of an organization, this is the opportunity you have been waiting for!

Responsibilities:

HR Scope:

• Drive the entire recruitment and selection process, from discovering top talent to conducting dynamic interviews and seamlessly onboarding new hires, setting them up for success!
• Take charge of employee benefits programs, ensuring they not only meet company standards but also exceed expectations, all while staying on top of the latest regulations.
• Become the go-to person for fostering a positive workplace culture by expertly navigating employee relations, resolving conflicts, managing performance, and handling disciplinary actions with tact and impact.
• Ensure impeccable accuracy and confidentiality in maintaining employee records, protecting vital information like a pro.
• Shape the future of the organization by developing and implementing cutting-edge HR policies that drive growth, align with company goals, and keep compliance ahead of the curve!

Administration:

• Ready to dive into a dynamic role that keeps the pulse of the entire organization? As the central hub of day-to-day operations, you’ll be at the forefront of ensuring everything runs smoothly—from managing office supplies and maintaining facilities to organizing seamless travel plans for both leadership and staff. You’ll be the mastermind behind meetings, events, and key projects, ensuring every detail is perfectly aligned.
• You will conduct audits on fixed assets, dig into company performance, analyze customer feedback, and propose game-changing improvements. Plus, you will collaborate across HQ departments and with external partners to drive exciting initiatives. Keeping the budget on track? That is your domain too, as you assist in managing expenses for HR and beyond. And every day brings new challenges with diverse administrative tasks, keeping things fresh and exciting!

Requirements:

• A Diploma or Bachelor's degree in Human Resources, Business Administration, or a related discipline is preferred.
• Demonstrated experience in HR and administrative roles, with a minimum of one year of relevant experience.
• Solid knowledge of HR principles, practices, and employment regulations.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with employees across all levels.
• Highly organized with keen attention to detail, and proven ability to manage and prioritize tasks efficiently.
• Proficient in Microsoft Office Suite and HRIS software.
• Ability to handle confidential and sensitive information with the utmost discretion.

Roles and Responsibilities:

Support programme owners in the project management and execution of solutions.

Create effective programme communications and manage registration process

Timely update the project plan, flag to Solution Owners for any potential risks, suggesting solutions where possible

Execute multiple projects and deliver high quality services on time and within budget

Maintain collaborative relationships across different teams and build internal networks

Competencies and experience:

Bachelor’s degree in organisation psychology, human resources, organisational development or related field

Strong programme management and project execution skills, including work planning, reporting, risk and issue resolution, budget management, etc.

Strong communication skills, including written and verbal Mandarin and English

Strong client service orientation – i.e. attention to detail, able to anticipate client needs, strive for excellence in quality of deliverables

Responsibilities:

Ensure compliance to company policies, financial, processes and industrial standards

Executive daily operational tasks including submission and redemption of banking facilities

Attend to bankers and dealers queries

Process anbd input data entry for Loan Application

Respond to dealer and submit documentation to banks

Any other ad-hoc duties as and when assigned by Reporting Head of Department

Requirements:

Minimum 1 year of working experience

Candidates should possess at least "O" level certification

Fluent in communication English/Mandarin

Microsoft Office : Google Sheet/Excel/Words

Candidates should be proactive, work driven, meticulous and self-motivated

Candidates must be comfortable working with numbers

The Planner is responsible for updating and controlling the various project activities in accordance with the project schedule. He/she is also responsible for the preparation, submission and planning of documentation acceptance by the client; namely the PVP6 baseline, its programme, and monthly S-curve, progress report.

Responsibilities:

• Responsible for effective and efficient project planning and tracking using Primavera P6 software.
• Support Project Managers and the Project Director by providing a detailed schedule and updating project teams on critical paths.
• Led project planning and management activities, overseeing and handling all aspects of PVP6 activities on-site from initiation to completion.
• Monthly programme updates, preparation and submission of respective S-curve reports, and overall progress reports to Client.
• Ensuring customer satisfaction (develop and maintain project schedules).
• Attend meetings as and when required, coordinate with project teams on the impact of works, and on resolution of problems.

On Admin aspects:

• Maintain respective project documentation in accordance with Client and Internal documentation needs, in the shared folders.
• Prepare simple letters, for DAR document submission, submission of project documents via the Client documentation system, etc.
• Assist the respective project team to track and monitor the project budget.

Requirements:

• Diploma in an engineering field or Information Technology, with experience in communication systems preferred.
• Professional Knowledge, Experience and familiarity with Oracle Primavera P6 is required.
• Knowledge in AutoCAD, Autodesk Revit and Navisworks will be of advantage
• Experience in Transporation projects is preferred.
• Knowledge of ISO9001:2015.

Office Administrator

Responsibilities

• Prepare purchase requisiteions and purchase orders for all direct & indirect purchases
• Must be resourceful to source for reliable forwarders or other vendors and negotiate on good pricing & payment term
• In-charge & verify PO created/ inspect incoming goods and do reconcile discrepancies if any
• Build good business relationship with vendors
• Coordinate continuously with suppliers to ensure timely delivery & resolve any issues or discrepancies that may arise
• Work with the operations/logistics team to ensure incoming orders are processed and stored in our warehouse in a timely manner.
• Collaborate with warehouse department in vendor audit, investigation, issues, follow up on the implementation of corrective actions
• Prepare and analyze monthly procurement reports
• Process sales/SO/invoice/AR/AP
• Sending out SOA regularly and follow up closely on status
• supervise office operations
• maintaining policies and procedures etc
• Any other accounts/admin tasks as per assigned

Requirements

• Advanced diploma in any field with basic accounting knowledge
• At least 1 year of relevant working experience
• Supervisory experience (Preferred)
• Able to converse in English and Mandarin
• Proficient in MS office applications.
• Good communication and negotiation skills.
• Possess initiative and able to work independently with minimal supervision.
• Able to work under pressure and meet tight deadlines

Interested candidate may send in their resume to: [email protected]/ whatsapp: 96518935

RESPONSIBILITIES

• Tracking purchasing of equipment, materials and tools.
• Handle project administrative works including progress claims, payment, etc.
• Tracking of manpower deployment onsite and between projects.
• Handle all other project administrative works which may assigned by the project manager and engineers.

REQUIREMENTS

• Secondary or equivalent
• 2 years’ working experience, preferably in construction related.
• Proficient in Microsoft Office.

• 5 Working Days
• 830am - 6pm
• $2500 - $3000 + AWS + VB
• Ubi

Job Description:

• Issue invoice, handle shipping documents
• Sales order processing
• Receiving, moving, checking and storing incoming goods
• Stock checking for daily delivery loading
• Performing General Admin duties
• Perform ad hoc responsibilities and duties when required

Requirements:

• Min 1 year experience in admin

Interested applicants can send your resume to Whatsapp 83208165 (Jennifer) and allow our consultant to match with our clients.

We regret to inform that only shortlisted candidates will be notified! All applications will be handled with strict confidentially.

Jennifer Tay Swee Shan

Reg No: R22111564 | EA No: 21C0845

Recruit Now Singapore Pte Ltd

We are seeking a System Administrator to join our IT team. The System Administrator will be responsible for managing and maintaining our organization's IT infrastructure, ensuring optimal performance, security, and availability of systems and services.

Job Description:

• Daily monitoring of system and application health status
• Monitor system performance, availability, and security to ensure optimal operation.
• Apply patches and upgrades to ensure systems are up-to-date and secure.
• Support patching activities on a routine basis
• Monitor network performance and troubleshoot connectivity issues.
• Ensure network security through proper configuration and monitoring.

Requirements:

• Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Working knowledge on Windows 2019 and above  Working knowledge on Red hat would be advantageous
• Have basic knowledge on window servers and basic troubleshooting skill.
• Adhoc rotation support duty for fault call after office hours

Responsibilities:

• Maintenance contract creation and management
• Daily maintenance contract documents reconciliation
• Preparation and processing of invoicing for upfront payment and completed work order.
• Work closely with service sales engineers/service team to support the administrative work on new and renewal contracts and submitted work orders for closing.
• Preparation of daily /monthly reports compilation for manager approval.
• Provide general administrative support to service department as needed.
• Any other duties as assigned by superior

Requirements:

• Minimum Diploma in any discipline
• 3-5 years’ operation or administrative experience
• Possess good communication skills and positive attitude
• Able to work independently and a team-player
• Proficient in Microsoft Office eg. Excel & outlook
• SAP knowledge is preferred.

We are seeking a System Administrator to join our IT team. The System Administrator will be responsible for managing and maintaining our organization's IT infrastructure, ensuring optimal performance, security, and availability of systems and services.

Job Description:

• Daily monitoring of system and application health status
• Monitor system performance, availability, and security to ensure optimal operation.
• Apply patches and upgrades to ensure systems are up-to-date and secure.
• Support patching activities on a routine basis
• Monitor network performance and troubleshoot connectivity issues.
• Ensure network security through proper configuration and monitoring.

Requirements:

• Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Working knowledge on Windows 2019 and above  Working knowledge on Red hat would be advantageous
• Have basic knowledge on window servers and basic troubleshooting skill.
• Adhoc rotation support duty for fault call after office hours

Job Description & Requirements

• Minimum of 3 years relevant working experience with a tertiary qualification.

• Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures.

• Organizing, attending and participating in stakeholder meetings.

• Documenting and following up on important actions and decisions from meetings.

• Preparing necessary presentation materials for meetings.

• Recording Minutes of Meetings and disseminating them to desired stakeholders.

• Determining project changes.

• Providing administrative support as needed.

• Undertaking project tasks as required.

• Ensuring projects adhere to frameworks and all documentation is maintained and filed appropriately for each project.

• Help the project team to assess project risks and issues and provide solutions where applicable.

• Chair and facilitate meetings where appropriate and distribute minutes to all project team members.

• Create a project management calendar for fulfilling each goal and objective.

• Maintain project organizational chart and contact information.

About BCS

BCS is NETS’ wholly owned subsidiary, and is an entity within the NETS Group. It manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast And Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR Central Repository.

Position Summary

The System Administrator will be expected to deliver the IT infrastructure services strategies and to manage infrastructure-related issues which directly or indirectly impact business performance. This includes the evaluation, conceptualisation, development, implementation, maintenance and support of IT infrastructure systems. The incumbent will also be required to review existing work processes and recommend areas of improvement.

Key Responsibilities

System Administration

• Perform system administration and maintenance in a heterogeneous environment (production, DR, test) comprising of Sun Solaris servers and Linux-based servers
• Perform system upgrade and enhancement on IT infrastructure components
• Implement operating system and product-specific security hardening and patches
• Monitor obsolescence of IT infrastructure components (systems)
• Monitor expiry and perform renewal of system passwords and certificates
• Implement a schedule of system backups and database archive operations to ensure data recoverability and business continuity.
• Develop and implement disaster recovery plans for IT infrastructure (systems) and conduct regular disaster recovery testing and component switchover exercises to ensure usability of standby and DR equipment
• Manage the application User Acceptance Test (UAT) and upkeep the use of UAT environment.
• Document middleware platforms and related infrastructure as directed with respect to functionality, maintenance, and administration.
• Provides technical support and guidance (level 3) to end-users, and other IT resources.

Incident and Problem Management

• Provide second level system support and resolve incidents and problems in accordance to established Service Level Agreement (SLA)
• Perform problem diagnosis on incidents and propose and implement measures to prevent recurrence

Change and Release Management

• Schedule and release system changes to production environment in accordance to the change management process / procedures
• Create deployment packages for application changes using the application deployment tool

Configuration Management

• Develop and maintain a comprehensive operating system hardware and software configuration database / library of all IT infrastructure components used in the production environment

Capacity and Performance Management

• Perform infrastructure capacity monitoring and planning
• Monitor and perform performance tuning to optimize system performance

Process Management

• Devise and implement the underlying processes supporting IT service management, in conformance to corporate security policies and guidelines

Project Management and Support

• Provide infrastructure (system) support to projects in accordance to the project timeline
• Manages infrastructure enhancement / upgrade projects in accordance to established project management guidelines

Documentation

• Develop and maintain technical and process documents to upkeep IT infrastructure

Requirements

Qualification

• Diploma/Bachelor’s Degree in Information Technology or any related discipline
• Unix and Linux Certified System Administrator certification

Experience and Technical Skills Set

• At least 6 years of experience in system administration and support on Middleware, Unix and Linux systems
• Experience in working with SAN for Unix and Linux Platforms
• Experience in performing OS hardening and patching
• Experience with enterprise backup and system monitoring and management software
• Proficiency in scripting for Unix and Linux-based environment to automate tasks
• Industry certification for public cloud administration with relevant experience is a plus
• Experience in database administration is preferred

Other Criteria

• Good written and verbal communication skills
• Strong interpersonal skills and able to work independently as well as in a team
• Demonstrate good analytical and problem-solving abilities
• Self-starter and possess a customer-oriented mindset
• Resilient, ability to multi-task and operate in a fast-paced environment
• Familiar with data center operations
• Provide 24/7 support on a rostered basis
• Provide weekend and after office hours support for change implementation (for critical production services)

· Expertise in Installation, configuration, maintenance, administration of IBM WebSphere MQ, which includes creating and configuring IBM MQ Objects like Queue Managers, Remote Queues, Local Queues, and queues Aliases.

· Experience with working and configuring on clustered MQ setup

· Experience in Implementing security in MQ, debugging MQ connectivity issues, MQ authentication/Authorization

· Ensuring MQ solution meets the latest requirements of MQ Security

· Problem Determination and troubleshooting on MQ, IIB using MQ Error Files, FDC files, Syslog, traces, and monitoring tools

· Implementation of Incident, Change and Problem Management Processes of ITIL.

· Collaborating and engaging with the MQ L3 resources, solution architect and engineer for strategizing the MQ solution

· Provide admin support for sales engineer team and customers.

· Attend to daily customer enquiries and follow up on potential sales.

· Handle quotations, order processing and invoicing.

· Follow up on payment and prepare warranty certificate

· Handle all after sales matters and provide excellent customer service.

· Maintain proper record and filling system.

· Monitor and compare monthly sales forecast.

· Other Ad-hoc duties

Preparing quotation and service report to clients

· Ensure close follow up on customer’s enquiry and service issues.

· Plan schedule and arrange materials for confirm sales order.

· Follow closely on the work in progress at jobsites

· Coordinate with internal departments and update on work in progress.

· Provide excellent customer service to clients

· Generate billing to customers and ensure timely collection of payment.

· Generate weekly and monthly reports on company performance.

· Generate all relevant documents/reports to client upon job completion.

· Any other adhoc admin support duties

Requirements

· Min 2 years of working experience.

· Good communication skills and proactive in risk mitigation.

· Customer oriented attitude and good team player.

· Meticulous and able to muti-task.

· Ability to work independently with minimal supervision

Key Responsibilities:

• Respond to customer inquiries: Manage incoming customer requests for quotations (RFQs), promptly and accurately providing information on products, services, and pricing.
• Manage quotations process: Collaborate with internal teams such as application engineering, and sales to ensure On-time submission of accurate and competitive quotations for customers.
• Follow up on quotations: Proactively follow up with customers after sending quotations to address any questions, concerns, or feedback, and to increase the chances of securing the order.
• Update RFQ hit rate report: Track, update and publish weekly RFQ hit rate report, which monitors the number of quotations provided, the number of orders received, and the overall success rate of the quotation process. Identify areas for improvement and recommend actions to enhance the hit rate.
• Process customer purchase orders: Receive and review customer purchase orders for accuracy and completeness. Confirm pricing, delivery terms, and other relevant information. Enter orders into the company's order management system and coordinate with production and shipping departments to ensure timely order fulfilment.
• Invoicing: Prepare and send invoices to customers for completed orders, ensuring accuracy and timeliness. Work closely with the finance department to resolve any discrepancies or issues related to invoicing.
• Maintain customer relationships: Act as a point of contact for customers, addressing any questions or concerns that may arise throughout the order process. Foster strong relationships with customers by providing exceptional service and support.
• Coordinate with internal teams: Collaborate with various departments to ensure a seamless experience for customers and the successful execution of orders. Communicate customer requirements and expectations to relevant internal teams.
• Continuous improvement: Regularly review RFQ processes and procedures to identify opportunities for improvement.

Requirements:

• Diploma in Engineering, Business or equivalent qualification in Customer Service.
• 2+ years of experience in customer service, preferably within the machining and fabrication industry.
• Strong understanding of machining and fabrication processes, materials, and terminology.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office, especially Excel, and experience with order management systems.
• Detail-oriented and highly organized, with the ability to multitask and manage competing priorities.
• Strong problem-solving and negotiation skills.
• A commitment to delivering exceptional customer service and fostering strong customer relationships.
• Ability to work collaboratively with internal teams and adapt to a fast-paced environment.