Responsibilities:

• Ensure team briefings are carried out before each service period
• Implement and ensure that Food Safety and Hygiene standards are met at all times
• Ensure that all food is prepared according to quality, taste and hygiene guidelines established by the Company
• Train and develop the team to deliver the food to a high standard
• Ensure readiness for service and that the pace is set for peak times
• Ensure that all food is presented for service in a timely manner and in correct sequence
• Deal with any customer returns of food in a timely manner
• Check and sign for all deliveries
• Ensure that outlet is stocked with adequate levels of inventory
• Participate in monthly physical stock take of the Outlet, including but not limited to plates, bowls and crockery
• Control wastage
• Handle guests’ special requests and complaints
• Ensure that the Kitchen Assistants and Kitchen Crew are able to handle their duties properly and well groomed, properly attired and efficient.
• Ensure that the highest standard of cleanliness is maintained including the maintenance of furnishings and equipment and the proper set up of the Outlet and connected areas
• Assist your superior in Implementing and developing of training programs
• Perform miscellaneous job-related duties as assigned

• Develop and implement comprehensive marketing strategies to promote the café/restaurant's products and services.
• Plan and execute marketing campaigns, including online and offline initiatives, seasonal promotions, and new product launches.
• Manage the café/restaurant's social media platforms, creating engaging content, responding to customer inquiries, and monitoring performance analytics.
• Oversee brand positioning and ensure consistent messaging across all marketing materials and channels.
• Collaborate with the operations team to plan and promote events, menu updates, and special dining experiences.
• Build and maintain relationships with local influencers, media outlets, and community partners to enhance brand visibility.
• Analyze market trends, customer insights, and competitors to refine marketing strategies.
• Manage digital advertising campaigns, including Google Ads, Facebook, Instagram, and other relevant platforms.
• Monitor and report on the effectiveness of marketing campaigns, providing recommendations for improvement.
• Design and manage loyalty programs or partnerships to increase customer retention and drive repeat business.
• Work with the design team (or external agencies) to create promotional materials such as posters, banners, and digital assets.
• Ensure compliance with local regulations and brand guidelines in all marketing efforts.

Requirements:

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Proven experience as a Marketing Manager or in a similar role, preferably in the F&B industry.
• Strong knowledge of digital marketing, social media management, and content creation.
• Excellent communication and interpersonal skills.
• Creative thinker with the ability to develop innovative marketing campaigns.
• Strong analytical skills with the ability to interpret data and adjust strategies accordingly.
• Proficiency in marketing tools and platforms such as Google Analytics, Canva, Mailchimp, and social media management tools.
• Ability to work under pressure and manage multiple projects simultaneously.
• Knowledge of current F&B industry trends and customer preferences.

Responsibilities

· Supervise all aspects of Front Office operations and assist with all Reception tasks including check-ins and check-outs when required.

· To welcome and bid farewell to all VIP guests.

· To develop and maintain relationship with house guests and provide personalized service whenever possible.

· Coordinate and work closely with Housekeeping and Facilities department to ensure on the overall quality of guest experience.

· Address all guests’ feedback and concerns professionally and providing service recovery when required.

· Record all guests’ feedback into the Duty Manager’s Log for Management and all departments attention or follow up if required.

· Make sound decisions to handle any operational challenges that may arise in the absence of the Management.

· Ensure that arrival rooms are assigned accordingly and monitor room inventory closely to maximize revenue.

· Be familiar with all Standard Operating Procedure (SOPs) and responsible for conducting training for Front Office team.

· Ensure that all Finance related procedures and policies are adhered to.

· Form part of the Emergency Response Team (ERT) and be familiar with all emergency procedures.

· Conduct regular patrols on hotel premises and report any security concerns, defects or issues with cleanliness in the public area / guest corridors to the relevant departments.

· Assume other responsibilities as designated by Front Office Manager.

Requirements

· Candidates should ideally be currently holding a Supervisory role for at least 1 year.

· Service-oriented and take pride in delivering exceptional guest service.

· Flexible to perform rotating shifts, including overnight shifts and on Weekends/Public Holidays.

Roles & Responsibilities

· implementing human resources programs & policies, including Talent acquisition, compensation & benefits, employee relations, training, and health & safety programs; possessing valuable insights, keen analysis & team approach to implement best practices & processes.

· Expert in developing & nurturing partnerships through human resources to bridge the divide between management and employees; ensuring regulatory compliance with legal requirements pertinent to the day-to-day management of employees;

· Skilled in developing & maintaining effective relationships with the Senior Management and department heads; supporting the delivery for end to end HR services across the business; using experience, skills & knowledge of the HR industry to make an impact in key areas such as change management, organizational design & talent analytics

· Proactive in performing the strategic role with respect to employee training & development; preparing the workforce for future positions within the company; succession planning, promotion from within policies & performance evaluation factor; imparting training, motivating employees & improving employee retention.

· Must have excellent communication & people management skills. Exceptionally well organized with a track record that demonstrates self-motivation, creativity, and initiative to achieve both personal & corporate goals

R & T RECRUITMENT MANAGEMEN

12C5922

88669866

JR107697

Roles & Responsibilities

• Assist in managing the development and implementation of the company’s solutions and applications.
• Assist the project/product manager to manage and lead a team of developers to identify and manage scope, constraints, dependencies and risk.
• Help assign and oversee the daily tasks to the team while ensuring everyone are actively working towards established milestones.
• Manage each phase of the development life cycle and ensure that all tasks/objectives in each phase are met.
• Benchmark and optimize performance as necessary.
• Monitoring the market and developing competitive analyses.
• Defining a vision for a product.
• Aligning stakeholders around the vision for the product.
• Prioritizing product features and capabilities.
• Facilitates the building and releasing of features by the engineering team.
• Effective people leader with good interpersonal skills.
• Excellent communication skills.
• Strong problem solving skills.
• Ability to multi-task and perform well under pressure.
• Strong team player who is able to communicate well, and excited to learn new technologies in a fast phase environment.

Requirements

• At least 5+ years of experience in application development and maintenance with full software development life cycle experience prior to assuming a senior or managerial role.
• Good functional knowledge to analyze, design and develop effective / efficient solutions in meeting business requirements.
• Proven experience to manage a team of developers.
• At least 5 years of experience in full stack development is preferred prior to assuming a senior or managerial role.
• Experienced in working with/in a team of developers.
• Possesses knowledge on Node.js, Javascript, Typescript, .NET or Python.
• Possesses knowledge on MySQL, MSSQL, PostgreSQL or MongoDB.
• Possesses knowledge on Docker Containerization technologies.
• Possesses knowledge on security related topics such as hardening, validation or VAPT.
• Experiences in working with AWS & Azure technologies.
• Experiences in working with microservices architecture.
• Experiences in working with IAM/IDP solutions such as Microsoft Entra ID, AWS Cognito.
• Have experiences in working on products for the facilities management, sustainability and retail management industry is a plus.
• Have previously assumed the role of a product owner is a plus.

#HS

At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!

Responsibilities:

1.Manage the entire process of immigration projects, including project initiation, progress tracking, document review, and final delivery, ensuring timely and efficient project completion.
2.Draft, review, and optimize immigration application documents and related materials, ensuring all paperwork complies with immigration authorities' requirements and meets client needs.
3.Stay updated on global immigration policy changes, collect and organize relevant information, and regularly update the team’s knowledge base to provide clients with the latest policy interpretations and recommendations.
4.Maintain close communication with clients, addressing their concerns during the immigration process, delivering high-quality consulting services, maintaining client relationships, and improving satisfaction levels.
5.Coordinate with the documentation team, sales team, and external partners to facilitate the smooth progression of immigration projects; provide training to team members on documentation skills and policy knowledge.
6.Ensure that all submitted materials and project operations comply with relevant laws and regulations, minimizing risks and improving success rates.


Requirements:

1.Bachelor's degree or above, with a preference for majors in Law, International Relations, Public Policy, or related fields.
2.At least 3 years of experience in the immigration industry, with prior experience in documentation or project management preferred.
3.Familiarity with various immigration programs (e.g., investment immigration, skilled migration, family reunification) and their procedures and policy requirements.
4.Strong proficiency in both written and spoken Chinese and English, with the ability to draft and review bilingual documents.
5.Excellent communication and coordination skills, with the ability to efficiently manage client relationships and project teams.
6.Detail-oriented, strong logical thinking, and capable of handling multiple tasks under pressure while ensuring high-quality delivery.

Manage existing customers and develop new business

Responsible for clients requests and develope long term relationship with clients

Resolve clients' concerns and feedback

Be able to actively master sales skills and familiar with sales channels, including online sales

Can work well independently as well as in a team

Assist department manager to complete assigned work

Our client, one of Asia-Pacific’s leading organizations is looking for:

Project Manager

Responsibilities:

• Plan and lead the development of the business case as well as the budget for applications
• Engage users to understand business needs and requirements
• Identify options for potential solutions and assess them for both technical and business suitability
• Ensure that projects are executed based on the project plan to meet identified business needs and outcome, within agreed parameters of cost, duration and quality
• Assess and apply the right project management methodologies, including Agile practices, to ensure project success
• Identify potential project risks and the implications to the organization and to recommend mitigating measures
• Effectively engage and manage the vendors to deliver digital solutions and services
• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and systems are designed to comply with these policies and guidelines.

Requirements:

• Degree in Computer Science, Information Systems, Information/Infocomm Technology, Computer or Electronics Engineering or equivalent
• Relevant working experience in a similar role with vendor management as well as systems support / maintenance
• Strong vendor and stakeholder management
• Candidates with experience in handling projects involving Agile, Cloud, Design Thinking an added advantage
• Project Management or Agile related certifications such as CITPM, COMIT or PMI, Certified Scrum Master
• Strong analytical, conceptualization and problem-solving skills, combined with the ability to present clearly both verbally and in written form
• Motivated by innovation to achieve business goals and customer satisfaction

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job/position title applied “Project Manager”)

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Vimmi Baunthiyal
EA Personnel Registration Number: R1543982

Our client is a prominent footwear manufacturer in Singapore, managing a retail network of over 40 stores locally.

• Oversee daily store operations, ensuring smooth and efficient functioning.
• Lead, motivate, and drive the sales team to achieve both store and individual targets/KPIs.
• Develop strategies to increase the customer base, boost store traffic, and maximize profitability.
• Ensure high-quality visual merchandising aligns with company standards and guidelines.
• Provide coaching and guidance to Sales Associates on product knowledge and customer service excellence.
• Maintain high levels of customer satisfaction by delivering exceptional service.
• Manage store administration and ensure strict compliance with company policies and procedures.

Requirements:

• A minimum of 3 years of experience as a Store Manager or Supervisor, with at least 4 years in the retail industry (preferably in Fashion, Sports, or Apparel).
• Willingness to work 6 days a week, including retail hours, shift work, weekends, and public holidays.
• Motivated to excel in a competitive market environment.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Highly driven and willing to take a hands-on approach when needed.
• Excellent interpersonal skills, with the ability to build and maintain strong professional relationships.
• Strong analytical and problem-solving abilities.
• Detail-oriented and meticulous in work.
• Available to start on short notice.

Note:

• Salary + Commission + Incentives
• Islandwide Location

Interestd candidates, please send your CV to: [email protected] or Click Apply

Gemini Personnel Pte Ltd

EA License number: 23s2015 | EA Registration number: R24120181

Fully responsible for the day to day operation of the building / condominium.

· Supervise and coordinate all maintenance and administrative staff assigned to the building / condominium

· Carry out all maintenance functions to the highest standard expected for the client and the subsidiary proprietors.

· Leads a team of personnel of providing maintenance, finance, security, fire safety and car park management.

· Ensure all contract works/ routine servicing are carried out accordingly as specified in their contracts agreement.

· Review all contracts, agreements and insurance before their expiry and recommend renewal or call for quotation / tender.

· Co-ordinate council meetings and general meetings.

· Estate Management diploma / degree preferred.

· Conversant in Building Maintenance and Strata Management Act.

· Strong communication and negotiation skill.

· Ability to handle pressure and multiple tasks.

· Good administrative and Computer literacy.

· Mature and outgoing personality.

Marketing Manager

- Reports to: Managing Director

- Job Type: Full Times

Role & Responsibilities

- Develop & implement comprehensive marketing strategies

- Conduct market research

- Create creative, social media, influencer and sales plan

- Manage Budget

- Oversea content creation, manage events and campaign

- Provide monthly and regular sales and campaign status, results and reports

- Preferably graduate with a recognized qualification

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversees and manages daily operations of the outlet to ensure smooth operation and maintain quality standard of services including cleanliness and maintenance
• Review staff roster to ensure adequate manpower for each outlet
• Analyse inventory levels to propose purchases for the outlet
• Monitor and report sales, quality and service performance of the outlet
• Develop strategies to achieve sales targets according to customers' profiles
• Plan operational budgets for the outlet
• Coordinate crisis response and recovery activities in accordance with business continuity policies
• Interview and train new staff
• Communicate with Chef on guests’ requirements, and always maintain a close and professional working relationship with the kitchen
• Assist in weekly scheduling of employees according to the labour guidelines and fluctuation in sales
• Develop and review new and existing work processes and procedures in accordance with process improvement reviews
• Propose to management on the initiatives for continuous improvement within the outlet
• Analyse workplace performance and processes to identify opportunities for innovation, improved work practices and utilisation of emerging technology
• Perform audit on staff adherence with the organisation's personal, food and beverage hygiene standards
• Formulate SOP and implement the system and policies for efficient operations
• Perform audit on staff adherence to the organisation's food waste management Standard Operating Procedures (SOPs)
• Perform audit on staff's compliance with the organisation's Workplace Safety and Health (WSH) policies and procedures
• Perform audit on staff adherence to legislative requirements pertaining to handling and consumption of alcoholic beverages
• Analyse current customers' profiles and preferences to provide targeted recommendations
• Maintain a close and professional relationship with regular clientele
• Deploy customer service standards within the outlet to drive organisation's customer experience goal
• Recommend initiatives to minimise customer service performance gaps
• Monitor quality and consistency to ensure customer satisfaction and respond proactively to prevent and resolve customer service situation
• Implement customer loyalty strategies
• Monitor team's compliance with the organisation's personal, food and beverage hygiene standards
• Monitor team's adherence to the organisation's food waste management Standard Operating Procedures (SOPs) & Workplace Safety and Health (WSH) policies and procedures
• Monitor outlet's compliance with legislative requirements pertaining to handling and consumption of alcoholic beverages

Requirements:

• At least 3 years experience in the related field
• Exceptional communication and interpersonal skills
• Excellent problem-solving skills
• Passion to deliver exceptional customer service experience
• Posses good organisational skill and business acumen
• Only Singaporean and Permanent Residents may apply.

Good and Friendly working environment

Immediate Hiring

Attractive Salary & Commission

Work area to your convenience

Able to work independently

Looking for passionate & enthusiasm ladies to join our team!

Job Roles:

Manicure

Pedicure

Nail treatment

Provide advice to client on nail colour, style, design before treatment and selling treatment after service ensure that customers are comfortable

Eyelash Extensions / Eyebrow Technician experience is a plus

Ensure cleanliness of working area daily

Plan for sales strategy, provid trainng to junior staff, implete the sales to plan.

shift planning.

Staff job arrangement.

Job Requirements:

Full Time

Minimum 3 years of manicurist management experiences

Able make plan for sales strategy, push sales for all staffs

Eyelash Extensions / Eyebrow Technician experience is a plus

Plan shift schedule.

Positive attitude and willingness to learn

Provide great customer service with our clients

Able to work on weekends

Provide different nail services:

Gelish Nail

Acrylic Nail

Nail Extension

Nail Art

Remove Nail polish with care

Treatment

Make sales of service and packages

Working hours:

11am to 9pm

6days work

Willing to work on Sat Sun & PH

Working Location: Holland village

Full time employment entitle to :

-7 days Annual Leave,

Career Growth Advancement

Attractive Salary + High Commission

(Gross Salary Range from $3500 - $6000+)

(A) Job Summary:

To provide site safety leadership; ensure site safety facilities in compliance with corporate safety standards; implement safety directives; improve safety performance and ensure safety policies and procedures are aligned with governmental regulations.

(B) Essential Job Functions:

The WSH Manager is responsible, but not limited to, the following:

• Lead the EHS team to optimize performance in line with construction progress and quality.
• Monitor EHS team deliverables and performance.
• Engage management in EHS matters and ensure active participation.
• Communicate closely with PD/PM to align safety management policies with project intentions.
• Liaise with authorities, clients, and consultants.
• Implement and maintain ISO 9001, 14001, and 45001 integrated management systems.
• Apply critical thinking and problem-solving skills to address complex OHS issues, considering legislation, industry standards, and organizational context.
• Perform safety audits and inspections to identify hazards and ensure compliance.
• Investigate accidents, near-misses, and occupational injuries to determine causes and implement preventive measures.
• Coordinate and evaluate employee safety programs, including strategic safety planning.
• Provide technical advice, coaching, and mentoring to develop HSE capacity among site operational and HSE personnel.
• Conduct and coordinate safety training for workers on rules, regulations, and equipment use.
• Identify best practices and lead continuous improvement initiatives to reduce work process risks, raise safety awareness, and improve safe work practices.

(C) Minimum Qualifications:

• Degree in a technical discipline (e.g., Engineering, Environmental, Health and Safety).
• Minimum 6 years of cumulative EHS work experience, with 4 years as a WSHO with a BCA grade A1 contractor in the construction industry.
• Must be a MOM Registered WSH Officer.
• Completion of Earth Control Measures Officer (ECMO) course and Appointed Person in Lifting Operations certification.

(D) Personality:

• Strong organizational, interpersonal and leadership skills.
• Strong safety innovation and creative skills and mind.
• Ability to influence various stakeholders and build long term relationships.
• Ability to lead WSHOs and provide supervision, suggestions and/or instructions to all Safety staff.

(E) Knowledge/ Skills/Abilities:

• Good knowledge of government regulations relating to Occupational Safety, Health and Environmental areas.
• Familiar with OSH/ ISO documentation.
• Excellent English communication and written skill, and conflict management skills
• Able to work under pressure.
• Proficient in Microsoft Project, Word, Excel, and cloud solutions.
• Familiar with data analytical tools and software.

(F) Physical Demand (if applicable):

• Able to work outdoor and climb ladders and stairs.
• Active and able to run swiftly if an emergency situation arises.

The Role

We are looking to hire a Pricing Manager within Asia Protection Pricing team at Pacific Life Re, a major global player in Life Reinsurance. The candidate will join as a senior member of the team and take on the ownership to manage a small team and pricing activities.

As an influential and innovative protection expert, your expertise in pricing, product development and experience analysis will be crucial as you work alongside Underwriting and Client Solutions teams to deliver creative solutions to meet the needs of our clients across the region.

Duties

1. Responsible for the timely and accurate delivery of pricing terms and product development solutions to clients ensuring high technical standards of analysis and the production of high-quality pricing to clients and internal stakeholders.

Key tasks include:

· Manage detailed assessment of opportunities from pricing and risk perspective, with consideration on business strategy.

· Manage projects/quotes with minimal support.

· Peer Review team members’ work

2. Responsible for assigned on-going treaty reviews, pricing methodology and model reviews.

3. Support Client Solutions team in building and maintaining effective relationship with clients and promoting the business’ brand.

4. Provide leadership and mentoring within pricing team, ensuring appropriate development for direct reports.

Qualifications & Experience

Essential

• Qualified Actuary (IFoA, SOA or IOAA)
• At least 8 years of working experience in Life (Re)insurance role with strong understanding of actuarial principles and processes.
• Prior experience in relevant markets and team management.
• Good technical and analytical skills and a demonstrable ability to plan, prioritise workloads and deliver tasks on time.
• Sound understanding of underwriting and claim practices and the interaction with pricing.
• Excellent written and verbal communication skills, ensuring appropriate stakeholder management during the end-to-end quote process.
• Awareness of systems such as SAS, SQL, Emblem is an advantage.

Job Description:

• Handle the entire procurement processes and support workflows, according to the sourcing strategies set.
• Manage the full procurement process, including supplier tendering, selection, contract negotiation, and ensuring timely ordering, delivery, and payment to meet operational needs.
• Build and maintain strong relationships with suppliers and internal stakeholders, promptly addressing any issues related to orders, deliveries, or quality.
• Ensure all procurement activities comply with policies, standards, and regulations while keeping accurate, up-to-date records of contracts, purchase orders, and supplier performance.
• Excellent negotiation skills with the ability to build strong relationships with vendors and manage contract agreements effectively.
• Perform other duties as assigned.

Job Requirement:

• Candidate must possess Diploma or above in relevant discipline.
• Minimum 3 years of experience in procurement preferably in construction/ civil engineering industry.
• Experienced with sourcing and material understanding.
• Have experiences in working in large scale projects.
• Bilingualism will be an advantage as we need to oftenly and effectively communicate with overseas stakeholders.
• 6 days work

Job Description:

• Report to the head of finance department.
• Full sets of accounting duties.
• Review monthly accounts.
• Liaise with auditors on statutory audit matters; tax agents/tax authorities on tax submission and tax queries.
• Ensure accurate preparation of the monthly closing and financial reports.
• Responsible for the management reporting, budgeting, and forecasting process.
• Review and enhance the financial management and reporting process.

Job Requirement:

• Hold a bachelor degree in accountancy/ finance or equivalent.
• Minimum 10 years of relevant working experience.
• Good communication and interpersonal skills.
• Bilingual language will be an advantage as we need to oftenly and effectively communicate with overseas stakeholders.
• Have experiences in working in large scale projects.
• 6 days work.

Key responsibilities for Operation Manager:

1. Overseeing Daily Operations: Ensuring the efficient day-to-day functioning of the shop, including managing staff, inventory, and customer service.

2. Managing Inventory: Monitoring and maintaining inventory levels to prevent stockouts or wastage, while also ensuring all products are fresh and in good quality.

3. Staff Management: Recruiting, training, and supervising staff to provide excellent customer service and maintain a positive work environment.

4. Quality Control: Upholding high standards of quality in food preparation, presentation, and service to meet customer expectations and health regulations.

5. Budgeting and Cost Control: Managing finances effectively, controlling costs, and maximizing revenue to ensure profitability.

6. Customer Relations: Building and maintaining positive relationships with customers to encourage loyalty and enhance the overall dining experience.

7. Health and Safety Compliance: Ensuring all health and safety regulations are followed to create a safe environment for both staff and customers.

8. Marketing and Promotions: Developing and implementing marketing strategies to attract more customers and increase sales.

Roles & Responsibilities

• Developing and implementing marketing strategies to drive business growth and enhance brand awareness
• Control budgets and allocate resources amongst projects
• Conduct general market research to keep abreast of trends and competitor’s marketing movements
• Monitor progress and submit performance reports
• Working with the sales department to develop pricing strategies to maximize profits and market share while balancing customer satisfaction
• Establishing and maintaining relationships with clients and partners to ensure customer satisfaction and loyalty
• Overseeing social media marketing strategies and content marketing
• Produce ideas for promotional events or activities and organize them efficiently
• Experience in marketing and running a marketing team
• Excellent leadership and organizing skills
• Strong ability to work independently and focus on achieving high performance
• Ability to handle pressure and effectively resolve complaints and issues
• Willingness to work overtime on weekends or PH when necessary

Job Description:

a. Handle full set of accounts AR, AP, GST F5 submission and tax computation/filing for a group of companies

b. Perform monthly closing and bank reconciliation

c. Manage debtors’ control to ensure timely collection of trade receivables

d. Prepare monthly closing reports, schedules and variance analysis as well as yearly financial statements

e. Liaise with Sales department with regards to invoicing and collection matters

f. Review payments to suppliers (local and overseas)

g. Ensure compliance or financial authority limits, financial reporting standards (FRS), company policies and other regulations

h. Monitor working capital and support the business unit in budgeting and planning

i. Responsible for quarterly stock take and half-yearly fixed asset sighting

j. Assist in foreign workers work pass application, cancellation and renewal

k. Liaise with auditor for yearly statutory audit and periodic internal audit

l. Any other ad-hoc duties as assigned

• Highly analytical with excellent problem-solving skills
• Empathetic leadership style
• Capable of clearly communicating with others
• Superb organizational and time-management abilities
• An understanding of basic arithmetic
• Competent computer literacy
• Managerial experience in an office setting
• Deep understanding of budgeting best practices
• In-depth knowledge of Microsoft Office or Google Suite
• Outstanding strategic planning abilities
• Comprehensive understanding of office management processes
• Demonstrable resourcefulness in high-stress situations
• Preferably with a Degree

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Alternate Sat 8:30 a.m. - 12:30 p.m.

Purpose

The Body shop Manager directs work activities of the Body shop staff, including their observance of deadlines and productivity levels, as well as the maintenance of quality standards. Contributes toward achieving targeted profit for the department and maintains customer satisfaction standards, while containing expenses.

Duties and Responsibilities

Operational Management

1. Direct work activities of Body shop employees, including their observance of deadlines and productivity levels.

a. Conduct daily brief /monitoring on attendance, productivity, workplace safety and other Body shop matters.

b. Conduct daily follow up to ensure repair jobs executed timely to meet delivery deadlines.

c. Enforce quality repair work done consistently through correct usage of tools and repairs methods.

d. Ensure in-process check and final quality inspections done to achieve zero return jobs.

e. Ensure adequate protection on customers' vehicles and their belongings treated with care.

2. Handle customer complaint and provide resolution in timely manner.

3. Enforce control on supplies/consumables usage to reduce wastage.

4. Establish/enforce procedures/tools to monitor repair progress, with recovery process in place to handle expected delays or overdue cases.

5. Identify problems, develop and introduce systems and procedures to streamline efficiencies.

6. Create/distribute periodical reports to management on repair status and Bodyshop performance indicators.

General

1. Direct work activities of Body shop employees, including their observance of deadlines and productivity levels.

a. Conduct daily brief /monitoring on attendance, productivity, workplace safety and other Body shop matters.

b. Conduct daily follow up to ensure repair jobs executed timely to meet delivery deadlines.

c. Enforce quality repair work done consistently through correct usage of tools and repairs methods.

d. Ensure in-process check and final quality inspections done to achieve zero return jobs.

e. Ensure adequate protection on customers' vehicles and their belongings treated with care.

2. Handle customer complaint and provide resolution in timely manner.

3. Enforce control on supplies/consumables usage to reduce wastage.

4. Establish/enforce procedures/tools to monitor repair progress, with recovery process in place to handle expected delays or overdue cases.

5. Identify problems, develop and introduce systems and procedures to streamline efficiencies.

6. Create/distribute periodical reports to management on repair status and Bodyshop performance indicators.

• Developing marketing strategies for advertising new products
• Organizing promotional events and coordinating day-of deliveries and staffing
• Leading and training teams of Marketing Associates
• Reviewing current marketing campaigns for weaknesses and developing solutions within budget constraints
• Analyzing website click-to-purchase conversion rates and the effectiveness of promotions to determine what drives sales
• Identifying potential new markets and creating a plan to enter those markets
• Partnering with product development and buying teams to estimate product demand
• Brainstorming fresh advertising ideas with senior management

Build a job descriptionReady to get started?

The Trainee will be responsible for overseeing daily operations in the sales department. Their duties include hiring and training sales staff, relaying information from upper management to department staff about sales quotas and generating leads to divide among Sales Representatives.

Specific Responsibilities

1. Overseeing local and regional sales, promotions and campaigns.

2. Planning and directing the hiring and training of new Sales Representatives.

3. Directing and coordinating all sales activities locally and regionally.

4. Preparing sales budgets and projections and approving expenditures.

5. Tracking and analyzing sales statistics based on key quantitative metrics.

6. Handling and resolving customer complaints regarding a product or service

Setting discount rates and determining price schedules.

7. Advising distributors and dealers on policies and Standard Operating Procedures (SOPs).

8. Serving as the face of the organization to internal and external partners.

9. Making data-informed decisions to drive performance and resource allocation

Developing and maintaining relationships with key clients.

10. Setting sales quotas and goals

11. Overseeing and directing performance of the sales team.

12. Identifying emerging markets to find new sales opportunities.

13. Defining

Technical Skills and Competencies

1. Planning and Development

2. Product Knowledge Training

3. Team management & Strong Communication skill

4. Customer service

5. Networking, Collaboration Skills & Sales techniques

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English enrichment to our customers.

We are seeking a dynamic and experienced Center Manager to lead and oversee the day-to-day operations of our enrichment centers. As the Center Manager, you will be responsible for ensuring the centre's success by delivering exceptional service, building strong customer relationships, achieving sales targets, and promoting operational excellence. Your passion for education and dedication to providing the best learning experience for our students will be the driving force behind your success in this role.

Job Responsibilities

• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Work Hours

As a Centre Manager, you'll enjoy a 5-day work week, including a weekend. Here's what your typical week looks like:

• Weekdays: 12.30pm to 9.30pm (inclusive of one-hour meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one-hour meal break)
• You'll have one weekday off and one weekend off each week
• Weekly team meeting weekly to brainstorm and collaborate on enhancing operational efficiency and customer experience.

Job Requirements

• Diploma or degree in any discipline
• Min. 3 years experience in the industry. Management experience preferred.
• Strong sales and customer relationship management skills.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• Able to work independently to resolve problems
• A passion for education and commitment to delivering outstanding service.
• Results-oriented mindset

What we offer:

• Competitive salary package.
• Performance-based incentives.
• Opportunities for professional growth and advancement.
• You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon 1 year of service.
• Fully-stocked Pantry
• Monthly Birthday Celebration
• Team Bonding Activities
• Exclusive staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive staff discounts with various participating merchants

If you have a passion for education and the drive to make a positive impact in students' lives, we invite you to apply for the Centre Manager position. Join us in shaping the future of education and delivering exceptional learning experiences to our students.