Who Are We?

At HoYoverse, we are committed to creating immersive virtual world experiences for players around the world. In addition to game products such as Genshin Impact, Honkai Impact 3rd, Tears of Themis, and Honkai: Star Rail, HoYoverse also launched the dynamic desktop software N0va Desktop, the community product HoYoLAB, and created a variety of products such as animations, comics, music, novels, and merchandise around our original creative concept.

Adhering to our mission of Tech Otakus Save the World, we have always been committed to technology research and development, exploring cutting-edge technologies, and have accumulated leading technical capabilities in cartoon rendering, artificial intelligence, cloud gaming technology, and other fields.

HoYoverse is actively engaged in globalization, with offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas.

When you apply to a position with HoYoverse, we will process your personal data. To learn more about how we process your data, we encourage you to review our comprehensive Global Applicant and Candidate Privacy Policy. This policy provides detailed insights into how your information is collected, used, and protected throughout the application process.

What You Will Do:

• Be responsible for the operations work related to Genshin Impact;
• Play an important role by providing product analysis to help in decision making as well as to ensure the long-term operations of the product with your data ability;
• Establish and improve data monitoring and analyzing systems;
• Conduct product analysis through utilization of data analysis and mathematical modeling, offering comprehensive support for product design, operational analysis, content effect evaluation, and player behavior analysis, thus ensuring the superior quality and effectiveness of game content.

What You Will Need:

• Loyal game players, basic understanding of the gaming industry, familiar with various video games, especially mobile ones;
• Extensive gameplay experience with Genshin Impact is a plus;
• Proficiency in SQL and data analysis tools including Excel, SPSS, Python or SAS;
• Familiar with common data mining model (for example, clustering, regression, decision tree);
• Sensitive to data, possess a strong learning ability, strong logical and analytical capabilities, and project execution skills, and able to communicate with designers and developers.

We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you're looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team.

Responsibilities

• Serve as the principal advisor to Customer’s business systems involving the security of the operating unit’s IT Systems.
• Perform security related statistics assessment, recommendation and reporting
• Develop and maintain baseline security standards (BSS) for servers, databases, network devices and monitoring tools
• Plan, schedule and conduct periodic BSS compliance assessment against servers, databases, network equipment and monitoring tools
• Fronting of Security Audit
• Lead in investigations, identification and managing risks, into Medium to Low Information Security incidents and threat.
• Escalate Critical/High Security incident to Incident Manager and support incident manager in the investigation.
• Oversee resolution of security related incident
• Monitor, analyze, recommend and follow through the appropriate action for security vulnerabilities and patches
• Project Advisory on IT Security and Compliance
• Administration and Control of Privileged Accounts Access Authentication Systems
• Participate in Cyber Security activation and Disaster Recovery exercise
• Perform verification, validation and risk assessment of report generated from Vulnerability Assessment and/or Web Application Penetration Test
• Expected to be attached to customer’s site as and when required.

Job Requirement

• Bachelor Degree or Diploma in Electronics, Computer Engineering or related disciplines.
• At least 3 years of relevant experiences in a cyber security setting.
• Possesses relevant experiences with any of the following:
• Vulnerability Assessment, IDS/IPS configuration/monitoring, Firewalls, TCP/IP packet analysis, Log analysis, and understanding of exploiting vectors
• Familiar with information security requirements/ standards across various industries.
• Working knowledge of best practices for incident response, network architecture, current networking technologies, security requirements, features of networks and applications, Cyber Security trends and related security issues.
• Relevant certifications such as CISSP, CISA will be advantageous

Job Description

We are seeking an experienced IT Analyst Specialist with a focus on Application development and Improvement to join our team. The ideal candidate will have a strong technical background and a passion for coding and improvement.

The successful candidate will join the Team that is responsible for establishing and governing the software development and application support processes, ensuring compliance with the established policies and guidelines. The team also looks into areas of improvement in the IT Delivery Team and other departments.

The level of the staff will be offered base on his/her experience level and their ability to fit the job scope described.

Job Scope (Process Improvement and Internal Projects)

The successful candidate will have the opportunity to work on the following functions:

Primary Function:

(A) Responsible for Application Development, including but not limited to the following:

· To support the development, support, and maintenance of the internally developed back- office application solutions and governance enforcement systems and tools. e.g., billing system, customer registration system, etc.

· Identify IT Delivery improvement opportunities and support requests from other teams or departments that have identified process or productivity improvement opportunities.

· Creating and maintaining projects that use different technologies such as automation, BI reports, and .Net programming language

· Stay up-to-date with emerging trends and technologies.

· Develop and enforce coding practices.

Secondary Function:

The Team is also handling the following functions, and the successful candidate may be assigned to assist with these functions:

· DevOps process: design, implement, and maintain the continuous integration and deployment pipeline for our software applications.

· Support Audits

- This includes external compliance audits for areas responsible by the IT Dept., i.e., ISO 22301, Finance Audit, ISO 27001, etc.

· Application Security

- To work with the application security IT analyst to enforce Security practices.

TECHNICAL REQUIREMENTS:

Tertiary education with working experience or knowledge in the following areas:

· Understanding the SDLC and agile processes

a. Should have working experience or knowledge in the following Programming language:

• C#.NET
• WCF / Web API
• Angular / ReactJS
• JavaScript/ Typescript

b. Json and XML formats and technologies

c. MS SQL Server 2016 or above

d. Object-oriented design concept

· It is an added advantage if you have experience or knowledge with:

a. Agile Scrum Development Methodology

b. BI tools like Qliksense and Splunk

c. Container Development

d. DevOps

e. Cybersecurity

OTHER REQUIREMENTS

· Should have the following soft skill attributes:

o Strong analytical and problem-solving skills

o organized and able to handle multiple projects concurrently.

o Collaboration with users, product owners, and development teams to deliver solutions.

o Self-motivated to pick up skills required to support the project requirements.

o Must have good command of English, written, verbal, and presentation skills.

o Proactive, out-of-the box thinker, detail-oriented, with strong organizational, analytical, and problem-solving skills.

o Self-starter, both a team player and able to work independently and adjust to changing priorities; critical and strategic thinker; negotiator; and consensus builder.

Responsibilities

• Monitor third party security feeds, forums, and mailing lists to gather information related to the client through automated means

• Produce intelligence outputs to provide an accurate depiction of the current threat landscape and associated risk through the use of customer, community, and open source reporting

• Produce actionable intelligence information for delivery to colleagues and customers in the form of technical reports, briefings, and data feeds

• Review vulnerabilities advisories

• Review and process threat intelligence reports

• Perform detailed investigative works into all traffic anomalies against established, historical baselines of individual agencies. Reviewing and profiling the events of all monitored clients

• Assess each event based on factual information and wider contextual information available

• Review, propose and generate reports to automate or reduce low value event escalations

• Build rules and intelligence to detect such threats and proliferate to all monitored networks

• Implementing and devising detection method of such threats in our security operations through SIEM Rules, DB scripts etc

• Perform periodic analysis of security events, network traffic, and logs to engineer new detection methods, or create efficiencies when available

• Supports the development of tactics, techniques, and procedures in providing proactive threat hunting and analysis against the available information sources (e.g. Netflow, DNS and Firewall logs, etc.)

• Assist the Security Analysts with the investigative works

• Prepare training programme for Security Analyst and conduct knowledge sharing sessions for Security Analyst

• Fulfil Change Requests, Service Requests and respond to internal / external enquiries with regards to detection Use Case

• Any other tasks as assigned

Requirements

• Degree holder with at least 5 years' of experience in related field and capacity

• Prior experience working in a Security Operations Centre (SOC) or Computer Emergency Response Team (CERT/CIRT)

• Possessed deep interest in open source research and critical thinking / contextual analysis abilities

• Investigative and analytical problem solving skills

• An understanding of the current vulnerabilities, response, and mitigation strategies used in cyber security

• Related professional cyber security certification, such as GCIA, CEH, will be preferred

• Experience with intelligence analysis processes, including Open Source Intelligence (OSINT) and closed source intelligence gathering, source verification, data fusion, link analysis, and threat actor

• Ability to research and characterize security threats to include identification and classification of threat indicators

• Bachelor’s Degree or Master’s degree in computer engineering or related field.
• At least 10 years relevant experience in large and complex organisations preferably in the area of Banking and Finance.
• AML system enhancements delivery experience in the banking industry.
• Hands on experience in design and configurations/development work for the Netreveal AML application.
• Experience in leading, with good results, design gathering and design workshops with users as part of project delivery or defects fix it work.
• Strong Oracle SQL, PL/SQL and Unix skills.
• Good application design operational impact awareness.

Key Skills:

• Experience in Banking AML functional and technical delivery.
• Experience Netreveal / Actimize / Fircosoft AML application.
• Informatica ETL application.
• Experience in Oracle SQL / PL-SQL, Java, Unix shell scripts, DevOps change process familiarity (Bitbuket, Jenkins), Control-M, Aldon.

In this role, you will be a key part of FP&A process for the entire MIMS group. You will support CEO and business unit leaders by timely generating reports/analysis, leveraging your financial and strategic thinking skills.

Job Responsibilities:

The role and responsibilities of FP&A Senior Analyst is to support either of entire company or a specific business unit out of 5 ones.

· Company level strategy planning and execution support

o Support company level strategy planning, including discussion with senior management and preparing materials for their decision-making

o Manage and execute budgeting and forecasting at company level

o Prepare monthly reporting materials in relation to business progress and give sharp implications to management through analysis

o Improve operational process to enable the above activities by collaborating with BPR team under Corporate Planning

· Business unit level strategy planning and execution support

o Support specific business strategy planning, including discussion with business heads and preparing materials for their decision-making

o Manage and execute budgeting and forecasting at business level

o Prepare monthly reporting materials in relation to business progress and give sharp implications to business heads through analysis

o Design and monitor KPIs which fit to the business strategy

o Improve operational process to enable the above activities by collaborating with BPR team under Corporate Planning

· Others

o Organize and facilitate Executive Committee meetings and the similar

o Ad-hoc projects to deal with company-level material matters

Requirements:

· More than 3 years experience of Corporate Planning or Finance related field

· Analytical ability and insight enabling to find implication to business strategy based on financial data

· Commercial and business acumen and ability of understanding multiple business models and their strategy deeply

· Effective written and oral English communication skills

· Persistence and strong sense of responsibility

· Self-driven and passionate professional

· Advanced analysis and data process skill using MS Office Excel (Formula, Power Pivot

·Skills of Power BI preferred

· Work experience of improving complicated business process across teams preferred

The role reports to the Global Network Operations Programs Group (GNOP) which executes the company’s strategy by identifying and managing programs of change that enables service excellence and operational efficiency. The team work closely with the various Business and IT teams, driving change of both a business operations process and IT solution nature.

Key Tasks

• Product Management subject expert
• Conduct Regional and Facility Network Operations Reviews
• Business analysis, process review and requirements definition
• User group management and communication
• Software Development cycle participation
• Deployment preparation and support
• Post program implementation and follow-up
• Support contingency operations for process and relevant issues

Responsibility

• Influence direct/indirect team members including project/program work objectives, performance and management where required.
• Support business groups understanding, keeping them interested, involved, informed and all necessary decisions carried into the development of new/better processes and systems.
• Work with a global, virtual team drawn from Operations, IT and other functions in support of the objectives.
• By fully supporting the program/domain manager, ensure that products/solutions are properly signed off and accepted, then deployed into the relevant processes, with strong follow-up as needed.
• Input to the design and development of solutions that meet the programs and/or change requirements. This may include multiple work-streams and projects.
• Provide strong accountability of a specific business process area and the development road map to help achieve both tactical and strategic objectives.

Requirements

• Business Degree qualifications.
• Certification or experience in requirements analysis/gathering, process definition and related work.
• Minimum 5 years of experience, including equivalent BA experience
• Exposure to Business process, analysis and testing
• Experience in managing process and requirements development
• Experience across country and regional level with Global Experience preferred.
• Strong customer service focus, problem-solving mindset, and analytical skills.
• Well-developed analytical skills with related experience in the use of (preferred) structured methodologies, modelling techniques and tools and / or willingness to adopt new techniques.
• Practical experience of business process analysis, mapping and implementing process change Demonstrable experience in the analysis, design and implementation of business and IT solutions
• Good facilitation skills
• Strong creative thinking and the ability to see the ‘bigger picture’
• Solid communication skills (written and verbal), presenting ideas clearly and effectively to business partners and other project team members.
• Understanding of processes and solutions in international shipment industry with strong business acumen
• Understanding of the principles of change management.
• Continuous improvement methodology experience
• Willing to travel as required

Responsibilities

• Produce intelligence outputs to provide an accurate depiction of the current threat landscape and associated risk through the use of customer, community, and open source reporting
• Produce actionable intelligence information for delivery to colleagues and customers in the form of technical reports, briefings, and data feeds
• Participate in regular threat focus meetings with fellow SOCs
• Perform detailed investigative works into all traffic anomalies against established, historical baselines of individual agencies. Reviewing and profiling the events of all monitored clients
• Assist the Security Analysts with the investigative works
• Build rules and intelligence to detect such threats and proliferate to all monitored networks. Implementing and devising detection method of such threats in our security operations thru CESM IE/MCE Rules, DB scripts etc.
• Works with R&D for new signature package for deployment.
• Filtering and fine-tuning the security events flowing to our databases
• Prepare training programme for Security Analyst and conduct knowledge sharing sessions for Security Analyst
• Working with engineering team to set up new initiatives i.e. honeypot on the Internet ADSL link to improve security incident detection capabilities
• Monitor real-time third party security feeds, forums, and mailing lists to gather information on vulnerabilities and exploits related to the client
• Assess each event based on factual information and wider contextual information available
• Any other tasks as assigned

Requirements

• Degree holder with at least 5 years' of experience in related field and capacity
• Prior experience working in a Security Operations Centre (SOC) or Computer Emergency Response Team (CERT/CIRT).
• Possessed deep interest in open source research and critical thinking / contextual analysis abilities
• Investigative and analytical problem solving skills
• An understanding of the current vulnerabilities, response, and mitigation strategies used in cyber security;
• Related professional cyber security certification, such as GCIA, CEH, will be preferred.
• Experience with intelligence analysis processes, including Open Source Intelligence (OSINT) and closed source intelligence gathering, source verification, data fusion, link analysis, and threat actor.
• Ability to research and characterize security threats to include identification and classification of threat indicators

We are seeking a highly motivated and detail-oriented Marketing Intelligence and Data Analyst Intern to join our team. This internship offers an excellent opportunity to gain hands-on experience in data analysis, visualization, and interpretation within a dynamic and innovative Healthcare Diagnostics environment.

Key Responsibilities:

- Assist in collecting, cleaning, and organizing data from various sources.

- Perform data analysis to identify trends, patterns, and insights.

- Create visualizations and reports to communicate findings effectively.

- Support the team in developing and maintaining databases.

- Collaborate with team members to contribute to ongoing projects.

- Document control of marketing materials.

- Ad-hoc tasks as required by Managers.

Qualifications:

- Currently pursuing a degree in Biological Sciences, Biomedical Sciences, Pharmacy, or related field.

- Strong analytical skills with the ability to work with large datasets.

- Skilled in data analysis tools such as Excel, and preferably Power BI or SQL, Python, R.

- Excellent communication and teamwork skills.

- Ability to work independently and manage time effectively.

- Organized and meticulous individual.

Benefits:

- Hands-on experience in real-world data analysis projects.

- Mentorship from experienced professionals in the field.

- Opportunity to contribute to meaningful projects and make an impact.

- Networking opportunities within the company.

If you are passionate about data analysis and eager to learn in a fast-paced environment, we encourage you to apply for this internship.

About TSL:

TSL Media Group is Singapore’s leading data-driven and content-led media tech collective. The Group has a team of over 200 staff and is home to some of the most well-loved media brands in the region, such as TheSmartLocal, Must Share News and Eatbook. Driven by a mission to connect the world through a hyperlocal lens, TSL Media Group has an annual viewership of over 200 million pageviews and 200 million video views across all of its websites and social media platforms. For more information, visit https://tslmedia.sg/

TSL is built on an energetic and collaborative work culture. We operate on hybrid work arrangements in a bid to aid employees balance work life and personal life.

About the Role…

The Group Strategy Analyst position resides in the founder’s office and reports directly to the Group Chief of Staff. The candidate will work closely with the senior management team and will receive constant guidance across the term.

This unique opportunity will allow the candidate to be exposed to the workings of the largest new media business in Singapore and help drive real and impactful decisions that will define the company’s path forward.

What you will do:

• Support the development of the company’s strategy via indepth market study & competitor research
• Provide in-depth analysis and recommendations for management decision-making
• Support management meetings and strategic discussions and help supplement internal or external data to drive decision making
• Identify potential opportunities and risks to the business and recommend potential business models or plans to address each topic effectively
• Support the management team in ad-hoc projects including office improvement projects, employee wellness programs, new business development, CSR programs

The successful candidate should have:

• Undergraduate or MBA candidate majoring in Business, Finance or Economics.
• Proficient in Google Workspace
• Able to work independently and with minimal supervision.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy.
• Ability to thrive in a highly ambiguous environment.
• Ability to manage multiple activities and projects.
• Passion for new media, media, agency business

We are looking for individuals that can commit for at least 6 months.

How to apply:

Your email will be your first "interview" so think of a way to make yourself stand out. Send an email to Miss Athene at [email protected] with the subject being the position you’re applying for. e.g “TSL Strategy Analyst”

Use a conversational writing style and tell us over 3 paragraphs:

• About yourself and relevant background experience
• Why you think you’re suitable
• Your social media accounts
• Your period of availability
• Your resume

Alternatively, you may also submit your application on: https://tslmedia.sg/job/strategy-analyst-internship/

Only shortlisted applicants will be notified.

Job Description:

Titan Digital Media is looking for a Business Analyst and Sales Manager to join the company’s growing commercial division to enhance strategic partnerships and drive growth locally, regionally and globally. This role will be reporting to the Managing director to manage business stakeholders across all industries and work alongside Titan Digital Media’s creative division and exclusive talent profiles to push and amplify commercial efforts across its digital platforms.

The role requires the individual to be resourceful, attain the highest quality, drive consistency and strategic deep dive in all digital data metrics. We are seeking an individual to work towards driving revenue growth across our various channels who will be accountable for securing, building and maintaining relationships with key decision markets and executing sales strategies to meet revenue targets.

Key Responsibilities include:

● Work alongside Managing Director of Titan with project based activities which include Titan's Strategic Partnerships Division covering Brand and Governmental Engagements,

Inbound/Outbounds Brand Partnerships with MNC brands to launch 360 Marketing

Campaigns

● Perform deep dive analysis into specific KPIs (specifically on YouTube, Instagram and TiK Tok) to understand the underlying influences & maintain standardized dashboard and reports for the team

● Analyze Online Qualitative and Quantitative sentiments, behavior, viewership watch retention and utilize strong analytical ability to evaluate end-to-end consumer experience and derive conclusions and points of learning

● Provide Long-Form and Short-Form Video specific performance metrics including, but may not limit to: Audience Retention Rate, Reach (Impressions, CTR, Unique Viewers, Traffic Source) Engagement, Demographics and more

● Market/Competitor Intelligence, keep on top of market developments, competitor profiling, running appropriate benchmarking, making recommendations to Titan’s Divisional teams

● Manage Accounts, Liaising and relationship building with internal and external stakeholders in the commercial field. To create branding decks and business proposals for various pitches to potential clients and collaborative projects

Qualifications:

● Bachelor degree or above, major in mathematics, statistics, computer is preferred; or major in science or engineering or engaged in data statistics, analysis, modeling related working areas after graduation

● At least 3 years of working Experience in commercial and numbers oriented roles (Sales, Marketing, Analytics) is preferred

● Able to write requirement documents in English and communicate with global stakeholders

● Have a strong learning ability and curiosity;ability to pick up domain knowledge in new areas quickly; Can lead a small project team to support business;

● Have a strong ability to work under pressure, have the courage to overcome difficulties and accept challenges

Areas of Excellence Required

● Creative and Consumes Digital Content

● Accountability and Ownership in Project Management

● Time Management and Effective Delegation of Roles and Responsibilities

● Challenger - Ability to Disagree and Commit

● Insist on the Highest Standards and Quality in Projects

● Growth and Results Oriented

Job Duties

• Support Digital Transformation Development and Delivery
• Support digital solutions to improve business operations. The contracted staff are to use the EA methodology to systematically develop the future business models and processes for the business stakeholders.
• Develop EA Standards and Framework
• Modelling Standards and Frameworks Review and Enhancement. Explore improvement opportunity on the current EA modelling standards, frameworks/methodologies (e.g. Integrated Methodology for Business Transformation (iMBT), DRM, Business Reference Model (BRM)). This is to keep the MINDEF OSIT EA up-to-date with the Industry technologies and capabilities.
• Proliferate EA and Build Up EA Competency
• EA Operations and Outreach
• Upkeep and enhance the EA repository content (architectural views, templates and scripts). Ensure project architectural views are properly stored. Capability to generate EA reports to support decision-making on architectural views related to business processes, information exchange and system design. Ensure EA templates and filters are developed to support project modelling. Capability to develop scripts to extracts data from EA repository.
• Provide regular training sessions on EA concepts and familiarization on the use of EA software modelling tool (ARIS). The outcome of this task is to improve overall understanding of EA concepts and modelling processes. The contracted staff are to support such training activities, including conducting the training (including hands on segment), setting up the required training facilities at Authority’s specified premises, preparing training content and issuing Certificate of Attendance to participants.
• Render advice, guidance, briefings and refresher training to the Authority nominated parties in EA, including the use of EA repository, EA artefacts, and creating/updating/searching/printing models.
• Change Management and Digital Communication
• Update the Intranet site to promulgate and distribute information related to EA and digital strategy on business transformation. The outcome of this task leads to better stakeholders’ awareness, understanding and support of digital initiatives.
• Support the Authority in change management activities to promulgate the use of EA in digital transformation for MINDEF/SAF. This includes designing communication packages, conducting briefings/workshops and documentations.

Skills & Requirements

• The candidate(s) should possess a Degree in Computer Science/ Engineering, Information Systems, Information Resource Management (or equivalent).
• Required Competencies
• a. Conversant in EA requirements and modelling standards.
• b. Familiar with EA Frameworks such as Department of Defence Architecture Framework (DoDAF) and/or The Open Group Architecture Framework (TOGAF).
• c. Possess some knowledge and technical skills on using EA tools, e.g. ARIS Business Architect and ARIS Publisher.
• d. Possess strong command of the English language (written and spoken), with excellent communication and presentation skills.
• e. Possess good interpersonal skills, highly organised and effective, and a good team player.
• f. Responsible, conscientious, resourceful, independent, responsive and pro-active.
• g. Proficient in Office productivity suites such as Microsoft Office and Excel.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Job Description:

1. Provide on-going application support and be involved in various stages of the SDLC with lead project teams.
2. Perform user requirement analysis for the development / implementation of new systems and/or enhancements to existing systems.
3. Evaluate potential solutions and make recommendations to resolve business problems.
4. Involvement in the system integration testing phase prior to implementation.
5. Plan and coordinate end-user training for any system implementations or enhancements.
6. Liaise closely with business users and build good rapport.
7. Liaise closely with project teams on test case reviews, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.
8. Support the team in defining project requirements, tracking and documentation.
9. Provide 24/7 primary application maintenance support, rotational basis.
10. Liaise closely with interfacing systems users and support teams on routine support issues or enhancements.
11. Assist team in Change Approval Board and Pre-commissioning preparations.
12. Lead team and front users in problem investigations and resolutions.
13. Review Vendor SLA reports.
14. Create/Update SOPs.
15. Support transition phases from project to operations.

Requirements / Qualifications:

1. Successful track record in service management, user and vendor management (good to have).
2. Experience in MS Windows environment & application support.
3. Strong analytical skills and ability to work independently.
4. Experience in healthcare industry is an added advantage.
5. Degree in Computer Science, Computer Engineering or equivalent.
6. Experience in SAP Applications/Modules is an added advantage.

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

The primary focus of this role is to support the procurement function by conducting compliance analytics, performance management, spend analytics and procurement sustainability reporting.

We are seeking for a proactive candidate who is able to manage assigned tasks independently, work collaboratively with stakeholders, and communicate effectively with all levels of the organization. If you value initiative and teamwork, we welcome your application.

Responsibilities

Procurement Compliance Analytics

• Monitor and analyze procurement activities to identify potential anomalies / risks, monitoring and analyzing procurement processes to ensure data accuracy and compliance with company policies, procedures, and relevant regulations.
• Perform regular data validation / pre audit review to maintain high data quality.
• Collaborate with procurement teams, finance, operations, and other stakeholders to gather relevant data, and identify and rectify areas of non-compliance for corrective actions.

Procurement Performance Management

• Develop and maintain key performance indicators (KPIs) to measure the effectiveness and efficiency of procurement operations.
• Analyze procurement performance data and suggest process improvements and innovative solutions to enhance procurement efficiency and effectiveness.

Spend Analytics

• Utilize data analysis tools to analyze and interpret procurement spend data.
• Identify cost-saving opportunities and collaborate with procurement teams to implement strategies for spending optimization.

Procurement Sustainability Reporting

• Drive initiatives to increase user awareness on green procurement practices.
• Facilitate the preparation of procurement data for sustainability reporting to Management and Temasek.

Any additional projects / tasks assigned

• Bachelor's degree in Business, Supply Chain Management, Analytics, or a related field.
• 3+ years of experience in procurement analytics
• Strong analytical skills with the ability to derive actionable insights from data.
• Excellent communication and presentation skills to convey complex data findings to non-technical stakeholders.
• Detail-oriented and able to manage multiple projects simultaneously.
• Knowledge of procurement regulations and compliance is a plus.
• Knowledge in data analysis and visualization tools (e.g. Power BI).
• Familiarity with sustainability practices and reporting framework will be advantageous

Job Duties

• Ensuring a high level of quality in the services and deliverables provided by the company
• Involved in the quality assurance and service level agreement of maintenance projects
• Actively assisting maintenance customers to monitor issues, changes, and handle queries they have
• Work with the technical team to ensure that all fixes for maintenance projects are delivered on time
• Manage and ensure timely delivery of projects
• Liaising with clients to discuss and identify their project requirements
• Evaluate and resolve any discrepancies and problems that arises during project delivery
• Actively engaging customers to find out their level of satisfaction with the services provided
• Initiate processes to improve the service level provided by the company
• Analyze, remove, and proactively prevent roadblocks across team to meet quality standards, project milestones, and business objectives
• Ensure project output consistently meets requirements and standards
• Conduct User Requirement Workshops
• Conduct User Training sessions

Qualifications and Skills

• Must possess at least a Bachelor’s Degree.
• Preferably at least 1 year of experience in IT Software or related field.
• Certifications in Project Management are advantageous.
• Working knowledge in MS Office, Project Management and Visio
• Able to handle multiple tasks/projects simultaneously.
• Customer-oriented person with excellent communication skills, both written and verbal.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Job Duties

• Implement applications using Microsoft development tools in N-Tier environment.
• Responsible for Web-based solution development.
• Provide supports to development projects throughout the project life cycle.
• Assists in physical and logical database design.
• Designs, codes, and tests technical solutions.
• Identifies system deficiencies and recommends solutions.
• Contribute to functional requirements and translate them into technical design and development projects.
• Perform and manage unit and system integration testing, conversion, migration tasks and documentation.
• Document features, technical specifications, and infrastructure requirements for self-produced technical work and job processes.
• Ensuring that development tasks are completed within the timeline provided and that issues are fully tested with minimal defects
• Perform any other ad-hoc tasks given by the Project Manager / Project Director

Skills & Requirements

• Diploma/Degree in Computer Engineering / Computer Science or Information Technology
• Experience in HTML, CSS and JavaScript
• Knowledge in C#, VB.NET, ASP.NET, MS SQL
• Experience in UML and Object Oriented Analysis & Design
• Experience in CMS customization and usage (please specify type of CMS in resume).
• Good documentation skills.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Main duties and responsibilities of the successful candidates are to assist the System Manager/ Functional Leads on the maintenance & support of PPM application. This includes:

• Defect Management. Responsibilities include tracking of system defects reported by users; perform analysis and troubleshooting service to verify and confirm the cause of the problem; provide interim or workaround solutions when necessary to minimize disruption to operations; ensure prompt resolution to the defects reported and facilitate users in Problem Report (PR) testing.
• Service Request (SR) Management. Responsibilities include tracking and monitoring of SRs raised; assessment and implementation of SRs according to operating procedures, e.g. data patching requested by users.
• Change Request (CR) Management. Responsibilities include tracking and monitoring of CRs raised, conduct of impact assessment, design & implement solution and facilitate users in CR testing and conduct training when necessary.
• Operations Support. Responsibilities include monitoring and execution of scheduled events such as monthly jobs, financial year end activities, interface testing, support of audit-related activities, responding to calls/ emails from users about issues/ queries with regard to PPM application and provide on-site support when necessary; support scheduled events such as system down-time; investigate and resolve functional and/or performance related and/or integration issues.
• Prepare and submit monthly progress report on summary of the incidents raised and resolved, SR and CR status updates to the System Manager/ Functional Leads.
• Ensure the smooth operation of PPM, including integration withother bolt-on applications, and interfaces with internal/ external interfaces so that the support is not disrupted during normal office working hours.
• Review and update the relevant documentation (inclusive of ARIS diagrams/ models) to reflect changes made to the system. Examples of documentation including the following: 
  Functional Design (FD) specification 
  Technical Design (TD) specification

Skills & Requirements

• The candidate(s) should possess a Degree in Computer Science, Engineering or Equivalent.
• Minimum 5 years of ASP .NET/ Java development experience in a project management and technical architect role, with at least 3 full cycle ASP .NET or Java implementation of comparable scale and complexity in a large organization.
• Project development experience in C# and Microsoft ASP .NET Framework 3.5/ 4.0 and ASP .NET MVC.
• Knowledge of web technology and development experience in ASP .NET, HTML, CSS, javascript, AJAX and jQuery.
• Experience in database design and development in MSSQL and Oracle.
• Experience in coding using Visual Studio and integration with other .NET and SAP applications.
• Knowledge in secure programming standards and ASP .NET programming best practices.
• Knowledge of system testing methodology and analysis with experience in using testing tool.
• Ability to design, develop and articulate solutions based on strategic business or technical requirements.
• Ability to work independently and efficiently, manage timelines and user expectation, and produce high quality deliverables (documentation, presentations and research).
• Demonstrated experience in designing, developing and managing the delivery of enterprise solutions to support business transformation objectives.
• Possess excellent communication and soft skills.

RESPONSIBILITIES

• Provide expert advice to on-board new users to NSCC’s systems.
• Engage with new researchers, communities and disciplines with data-intensive computing.
• Translate user requirements into optimal computational work plans.
• Assist in the design of NSCC's HPC systems, including benchmarking NSCC workloads on various platforms and recommending the most suitable architecture for the research community.
• Design and implement scalable and performant HPC software infrastructure with ease of maintenance.
• Analyse system and user job data for efficient resource allocations and management.
• Profile and optimise the user applications and workflow on the NSCC's HPC systems.
• Develop HPC utility and automated testing tools for NSCC's HPC systems.
• Develop HPC user guide and best practice guide documents for NSCC's HPC systems.

QUALIFICATIONS

• Master or Bachelor degree in the field of computer science, computer engineering, or other relevant areas.
• Proven working knowledge of HPC system and software.
• Experience with HPC development toolchain and scientific application software stack (GCC, oneAPI, AOCC, AOCL, MPI, CUDA, HDF5, NetCDF, MKL, and FFTW) for building HPC software is essential, knowledge in using Spack or EasyBuild is a plus.
• Strong programming skills in C, C++, and Python, familiar with Fortran programming is a plus.
• Good knowledge and experience in HPC performance optimization and troubleshooting.
• Familiar with HPC job schedulers (PBS or SLURM), OpenMP & MPI, and container technologies (Docker or Singularity).
• Familiar with scripting languages, Linux and HPC profiler & debugger tools e.g. AWK, Bash, Perl, Conda, GDB, Git and IPM.
• Familiar with HPC storage e.g. GPFS and Lustre.
• Demonstrated good team play spirit and high-level problem solving skills.
• Demonstrated effective communication skill including the ability to articulate technical concepts to a diverse range of clients.
• Demonstrated ability & willingness to contribute novel ideas and approaches in support of research community.
• To be considered for a senior position, the candidate should have at least 3 years of relevant experience in a similar position and environment.
• Familiar with AI software stack (PyTorch and Tensorflow) and programming is a plus.
• Familiar with database technology (MySQL, Cassandra, etcd, MongoDB and Redis) and programming is a plus.
• Good knowledge and experience in HPC analysis and data analytics is a plus.

About Us!

As a Systems Analyst you are part of HDB’s IT Group to drive digital transformation. You will be part of an application development team that will leverage on innovation and technology to enable business excellence. You will have the opportunity to work closely with various stakeholders in HDB to manage, design and develop systems that support HDB’s wide spectrum of business domains.

What Will You Do?

We will provide a career, not only a job.  Your total development as an ICT professional is our focus rather than just getting a job done. There will be ample opportunities to build on your competencies with the training and exposure that we have available in the many technical platforms and range of digitalization projects we have.

You will be a Great Fit if you:

- Understand HDB’s business processes and work with users to design and develop an end-to-end solution
- Provide advice and assistance to business users in the effective use of application system and information technology
- Manage the development of the application system and ensure the project is implemented within budget and according to schedule
- Design solutions that are of quality and functional to ensure a good user experience
- Monitors the performance of the application and work with relevant stakeholders to troubleshoot any issues surfaced in the production environment
- Work closely with various technical, solution and information architects to ensure the application developed is robust and align with the Enterprise Architecture
- Produce technical documentation for application systems.
- Have a keen interesting in IT / programming / system designs
- Good understanding of SDLC
- Experience in application development using the following technologies and programming languages such as Mobile, web, object-oriented programming, SQL, Java, JavaScript etc

Good to Have:

- Experience/knowledge in Scrum /DevOps concepts
- Experience/knowledge in the various technologies supporting CI/CD such as Git, Maven, Jenkins, etc
- Experience/Knowledge in Cloud, microservices architecture and container technologies such Docker, Kubernetes, etc
- Great Attitude to bring the best out our team
- Team Player; we work together as a team
- Autonomous & Take ownership

Successful candidates will be offered a 1+1 year contract in the first instance. Conversion to perm is dependent on good performance.

Find out more about a career with HDB at www.hdb.gov.sg/cs/infoweb/about-us/careers

Entry level applicants are welcomed to apply.

Please apply for the job through the Careers@Gov job portal as linked:

https://www.careers.hrp.gov.sg/sap/bc/ui5_ui5/sap/ZGERCFA004/index.html#/JobDescription/14542163/2fc68717-fd53-1ede-bce5-007fbe5bf29f

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

IT Process Analyst provides support to the Executive Team (Head of IT, Team Leads) by analyzing business processes and workflows with the objective of evaluating, framing, documenting and improving through automation and digitalization.

Responsibilities

• Identify, document, analyse and improve business and system processes through automation/digitalization efforts. Evaluate the organization's business needs and develops long-term IT plans and solution to meet business requirement
• Discover, develop and maintain system and infrastructure documentation both in text and graphical format. Review information to highlight areas of improvement and identify risks and concerns, extract reports and provides framing of data for review
• Participate in solutioning, change management and problem resolution of existing system and processes
• Formulate and maintain IT policies and processes. Participate, contribute in corporate governance programs and deliver training and user guides for internal and external users
• Organize records and documents in relation to standard operating procedures, contracts, meeting minutes, non-disclosure agreements, and other important records
• Ensure IT System roles and responsibilities are assigned through proper access management controls and assisting with other administrative tasks in involving Procurement, Legal and Finance process

• Diploma or Degree in business, computer science, or relevant field with at least 1 to 2 years of experience in IT documentation skills and tools
• Highly proficient in Microsoft Office skills with ability to work in a collaborative environment, excellent organizational and customer service skills
• Outstanding communication and presentation skills, excellent writing skills with prior experience in crafting official documents for broad circulation internally and externally
• Experience in industrial engagement and organization

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

The Role

The Sustainable and Green Finance Institute (SGFIN) is a new university-level research institute in the National University of Singapore (NUS), jointly supported by the Monetary Authority of Singapore (MAS) and NUS. SGFIN aspires to develop deep research capabilities in sustainable and green finance, provide thought leadership in the sustainability space, and shape sustainability outcomes across the financial sector and the economy at large.

This role is ideally suited for those wishing to work in academic or industry research in the financial sector, particularly in the area of quantitative analysis. The responsibilities of the role will include designing and developing smart databases of various unstructured and non-traditional information related to corporate environmental and social impacts.

There are no teaching obligations for this position, and the candidate will have the opportunity to develop their research portfolio.

Duties and Responsibilities

The successful candidate will be expected to assume the following responsibilities:

• Design research projects in close collaboration with the Institute’s Directors (Prof. Sumit Agarwal / A.Prof Johan Sulaeman / A.Prof Zhang Weina) and Research Affiliates
• Take ownership and responsibility for the successful delivery of research projects, ensuring they are completed within the required deadline and allocated budget, and meeting/exceeding project specifications and targets
• Participate in pre-project activities such as identifying required resources to ensure project completion including staffing and organizational needs of the project team, and preparing high-level project plans with project timeline and resource requirements
• Development of data collection and storage framework
• Plan and perform the collection of information from various alternative, non-traditional data sources, along with commercial databases
• Plan and perform quantitative analyses of various corporate disclosure reports and regulatory frameworks, including textual and graphical analysis.
• Plan and perform the development of databases that can be used by researchers throughout the Institute, with accessible interface for external users
• Monitor progress of research projects and provide necessary interventions to ensure smooth completion of each project
• Manage and coordinate project deliverables, ensuring their quality
• Manage the collaborations with research and industry stakeholders, including providing periodic progress updates and deliverables for grant funding body or project sponsors
• Manage industry partners’ expectation by understanding their needs and providing realistic expectations and scope of each project
• Preparation of results for industry communications, presentations, and academic articles for journal publications
• For Research Fellow position: guide, mentor, and supervise research analysts and associates on the project team
• Work closely with the rest of the SGFIN team to support SGFIN’s activities and objectives

Requirements

• Academic background in the following subjects is preferred: computing, information systems, economics, business, finance, or related disciplines. A bachelor's degree is required, a master's degree in one of these subjects is preferred, with a PhD degree required for the Research Fellow position.
• Basic understanding of financial sector (banks and other financial institutions), financial markets, corporate financial statements, and credit risk analysis, is preferred.
• A thorough knowledge of the research field of quantitative analysis is highly preferred.
• Quantitative and programming skills, including knowledge of textual and graphical analyses, are highly desired.
• Database design and management experience is highly desired.
• Proactive in problem solving.
• Good time management and planning skills with a commitment to delivery.
• Strong project management skills, with ability to manage several projects concurrently.
• Strong delivery management experience, with proven track records in managing and steering projects towards smooth execution and on time delivery.
• Adaptive to change with a positive work attitude.
• Enthusiastic team player who is self-driven, committed, and willing to take initiative.
• Strong interpersonal and leadership skills, effective in coordinating stakeholders, fostering teamwork, and leading high performance project team.
• Strong verbal and interpersonal communication skills, along with written communication skills

Program Overview

The Sustainability Leadership Program (SLP) is a 2-year rotation program. It is designed to empower you with an accelerated journey to discover yourself through 3 Sustainability related rotations. This will give you the opportunity to make an impact with one of the world’s most sustainable companies.

You will be given local, regional and intentional exposure and the opportunity to handle projects in a fast-paced and collaborative environment, while working with different stakeholders.

Great people make Schneider Electric a great company.

As an Sustainability Analyst - SLP, you will gain exposure to the different Sustainability teams at Schneider Electric. Schneider Electric is aggressively tackling the issue of climate change by making bold commitments to make its operations carbon neutral by 2025 and net zero carbon emissions by 2030. Not only are we making bold commitments ourselves, but our Sustainability Business team is leading the charge in advising global companies in developing their own bold commitments to curb climate change and maintain less than 1.5 deg C temperature rise. This position will be at the core of this global, all-hands effort for our planet and generations to come.

We are seeking highly motivated, collaborative, forward thinking talents with an enthusiasm for energy and sustainability to join our Sustainability leadership rotational program.

This program is offered globally in three regions: Americas, Europe, and Asia-Pacific. This specific opportunity is Singapore-based.

What do you get to do in this position?

• Gain exposure to different areas of our Sustainability Businesses and make real business impact through three 8-month rotation placements and interact with different Schneider Electric entities and/or departments
• Rotations may include Sustainability Consulting, Impact Investing, Sustainability Strategy, Sustainability Logistics, Sustainable Procurement, e-Mobility and others
• Develop a variety of skills and be fast-tracked through rotation placements on high-performing Sustainability teams. Every program participant is placed on rotation teams depending on their specific skillsets and ambitions
• Learn on the job and through a structured development plan to ensure long term career success with us, beyond this program

Qualifications and requirements:

• Minimum 2.5 years to maximum 4 years of experience in the energy or sustainability space
• Sustainability related major is preferred but not required: the ideal candidate has either education OR experience in the energy or sustainability space
• Willingness to learn a variety of skills and work on projects / assignments on multiple teams
• Demonstrated leadership skills; willingness / potential to evolve in a leadership role in the Sustainability space at Schneider Electric
• Displayed passion to make a difference for the future of our planet

What’s in it for me?

• Global family leave
• Comprehensive medical coverage for employee and dependents
• Blue sky Friday
• Worldwide Employee Stock Ownership
• On-site gym

…and more!

Let us learn about you! Apply today.

Singapore – Data Team

Within Game Operations, we are committed to bringing the best digital entertainment platform to our users. Like us, you strive to understand our diverse range of users by challenging the status quo and developing innovative solutions to engage users.

Job Description

As a Data Analyst, you serve as a bridge between our data and business goals, providing deep insights for making business decisions. You constantly look for innovative ways to optimize the way games are operated.

• Deliver data requests in a timely manner, including but not limited to data extraction, data analysis, data solutions and data visualization.
• Advise reliable and best practices of data extraction methods.
• Perform deep-dive data analysis and studies into problems raised by business teams.
• Facilitate problem-solving process by suggesting hypotheses and corresponding data solutions.
• Support Data Scientists on machine learning models for a better understanding of user behaviors.
• Construct data pipelines to ease retrieval and analysis of key information.
• Support any other ad-hoc data requests from Garena teams.

Job Requirements

• Bachelor’s degree in Computer Sciences, Computer Engineering, Mathematics, Statistics or relevant degree from a reputable university.
• At least 1 year of working experience in a data-related field is preferred. Fresh graduates are welcome to apply.
• Strong in SQL or Python, good knowledge of statistical modeling, and basic understanding of machine learning with prior working experience is preferred.
• Strong in logical thinking and clear in data presentation.
• Strong communication and interpersonal skills and teamwork attitude.
• Fast learner and adaptable to work at a fast pace.
• Experience and passion in the gaming industry is a plus.
• Passionate about games in general with at least entry-level gaming industry knowledge.

Position

In a challenging and multicultural environment, we seek for a Business analyst/tester to join our Core Banking IT department in charge of the development and maintenance of the International Core Banking System of Credit Agricole CIB. This information system is deployed in 25 business units all around the world. The system has multiple modules to manage reference data, commercial back office functions (payments, remittances, loans, deposits, guarantees, letters of credit …), accounting, management control and credit risk monitoring. The system caters to local regulatory reporting needs and head office reporting, based on a data warehouse.

The candidate will be in charge of understanding the requirements and to test the payment system of the bank which is Global Pay Plus – Sevice Platform (GPP-SP) from Finastra (previously D&H). The role will focus primarily on testing the various evolutions of the in-house solution together with the payment engine (GPP-SP).

Main responsibilities

As a Functional Tester:

· Handle the core banking system’s and payment system’s various test phases : regression tests, integration tests, functional tests, test automation

· Good Knowledge and working experience of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Defect Life Cycle.

· Define functional test scenarios for core banking and payment systems

· Overall responsible for ensuring User acceptance testing for all the streams.

· Maintain up to date test libraries (test scenarios, test cases)

· Working with SIT & UAT Testing Team, reviewing, testing scenarios, test cases and helping developers and testers in clearing their doubts about the requirements etc.

· Recording defects utilizing defect tracking tool with priority and severity and alert the management

· Manage planning, communicate with stakeholders

· Prepare regular reports on test results

· Supporting the business users for User Acceptance Testing

· Supporting Operations team / Business Users team to complete the testing

· Managing testing at times when required and found the issues / testing not closing or moving as expected

· Lead Defect Management related actives

Qualifications and Profile

The position requires a minimum of 3 years relevant business analyst/tester experience with Payment systems and Core Banking applications.

Functional

· Good knowledge in Payment area like interaction with Clearing, payment file format ISO20022, SEPA and SWIFT. Hands-on experience with such data mapping and testing.

· Hands on experience on payment systems and exposure to Payments Hub, Clearing and Settlement, Automated clearing house programs and channels.

· Extensive knowledge on various kinds of payment products such as TT, RTGS, LVP, Payroll, Cheque, DD, Cashier Order, Mass & Bulk payments.

· Proficient in User Acceptance Testing (UAT), Functional & System Integration testing of banking and financial applications

· Experience in following areas is a plus: Retail Banking, Wholesale & Corporate Banking, Corporate commercial Payments, International & Domestic Payments, Payment Hub/Factory, Correspondent Banking, ACH, Real Time Payments, Cash & Liquidity Management, Compliance/AML, FX, Messaging (Swift and ISO) & Trade Finance

Technical

· Hands on experience on testing methodologies

· Working knowledge of ALM/QC/JIRA

Other Professional Skills and Mindset

· Work on complex systems and a challenging international work environment

· Knowledge of all phases of IT system development and implementation life cycle

· Highly analytic and detail oriented in approach with Excellent communication and presentation skills, with experience converting highly complex information into clear, concise documentation.

· Strong analytic skills

· Capable to effectively interact with multiple stakeholders

· Strives to deliver the solution in the most effective and timely manner

· Proactive with excellent verbal and written communication skills in English

· Team spirit - Like explain and share knowledge

· Hands on and versatile

· As part of an integrated organization across 3 main sites (Paris, SQY, Singapore), be able to forge close relationships with program director, others team leads, architecture functions and quality assurance teams. It could be a limited travel aspect for this role.

About Us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Service Logistics IT unit supports bringing in new sales, managing projects for onboarding of new customers as well as providing Business Analyst expertise in solutioning of IT systems.

Responsibilities

• Provide system solution that meets customers' requirements
• Manage and implement projects and change requests related to corporate systems
• Provide overall training to AP countries on systems and process deployments
• Convert functional requirement to system requirements, document the EDI specs & involve in testing and implementation activities
• Act as a single point of contact in AP for all training related implementations
• Bridge current gaps amongst AP operations and to ensure constant alignment between systems and operations leads
• Liaise closely with global and regional team to share and develop best practices
• Lead and support Regional initiatives to ensure a deep understanding of information associated with assigned clients, including SOPs and SLAs.
• Provide continuous operational support / guidance and information on systems training, processes introduction to operational users and updating internal stakeholders
• Work closely with regional teams from implementation to deployment phases to ensure timely and successful implementations that meet budgets and quality standards
• Serve as training point of contact for WMS and Technical Services applications on Service Logistics activities
• Analyze customer requirements and propose solutions, prepare documents specifications to regional and countries
• Validate and act as one of the reviewers for regional SOWs and country CWIs
• Provide regular updates on training progress to management and sponsors to enable overall training progress monitoring
• Drive best practices and training alignment amongst regions
• Demonstrate an ability to influence decisions / actions of country line and functional personnel by providing value-added inputs into the organization’s business processes
• Manage a matrix team that holds collective responsibility for the successful implementation of a customer’s logistics solution
• Manage countries in implementation and training planning with regards to resource requirements and skill set upgrade

Requirements

• Strong understanding of Service Supply Chain management principles, Service Logistics aftermarket operations, and equipped with strong training and IT implementation skills
• Good knowledge of warehouse management systems (preferably from a warehouse operations perspective) with some basic experience in warehousing and transport solution design (preferred)
• Strong analytical and problem solving skills with ability for quantitative analysis and modeling
• Good communication, presentation, facilitation, negotiation, interpersonal and intercultural skills, with an ability to work collaboratively with diverse groups on region-wide projects
• A positive and contributory attitude and strong team player
• A results-oriented multi-tasker with the ability to work under stress and tight deadlines while maintaining performance
• Total dedication to, and focus upon, servicing and supporting both internal and external customers; has the ability to work close together with other functional disciplines
• Able to handle ambiguity, resourceful and possessing the initiative to drive towards the end goals
• Computer literate (SQL ,Oracle, Excel, Word, PowerPoint, Outlook) with a comprehensive knowledge of DHL systems relating to customer service. It is expected that the individual will have exceptional skills in PowerPoint and Word
• Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another.
• Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved.
• Is focused on identifying and understanding each customer’s needs. Expresses and act on desire to assist customers in an efficient and friendly manner
• Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk
• Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals
• Works cooperatively with others to achieve target and objectives.
• Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others