We are seeking for a Customer Experience Manager to boost our CX initiatives, shaping the experience and overall satisfaction for our clients. Work with stakeholders, develop processes, and improve service delivery. If you're passionate about creating great experiences, join us!

Job Responsibilities:

CX Initiatives

• Liaise with relevant stakeholders on a series of CX improvement initiatives and subsequent deployments across various touchpoints
• Develop processes for CX implementation e.g. metrics reporting, service principles implementation
• Assist with the development and implementation of new and/or improved service delivery channels/ initiatives
• Assist in distilling learnings from the various insights reports and prototyping projects for the development of CX strategy, vision, framework and service principles
• Assist to track performance trends and monitor effectiveness of various CX-related interventions, monitor service level standards and to highlight areas that require resolutions (both in the short-term and long-term)
• Assist in tracking the implementation of the CX roadmap and propose areas that may require revisions

CX Training/ Recognition

• Work with internal stakeholders on the planning of the different types of CX training/ learning for various groups of staff, leaders and vendors
• Assist in the curriculum development of the different types of training programmes for staff, vendors and partners
• Perform periodic reviews of the training contents for the various types of training and assist to recommend revisions wherever necessary
• Monitor and identify best practices for internal learnings on CX and plan learning sessions to cross-share best practices
• Assist in establishing and monitoring of rewards and recognition programmes for CX efforts and achievements

CX Data-Driven Initiatives

• Work with IT Team on the integration of CX-related data sources and development of the dashboards for CX metrics monitoring by management and staff
• Coordinate and consolidate reports of customer experience across various touchpoints, and service metrics from omnichannel data points
• Conduct regular review of metrics to ensure they are relevant as business operations evolve, and metrics are captured at key `Moments of Truth’ for identified customer segments
• Track performance trends and monitor effectiveness of various interventions, monitor service level standards, and promptly highlight areas that require resolution

CX Forums, Administrative Duties & Others

• Plan, coordinate and organise meetings with internal stakeholders on CX discussions
• Work closely with Business Development to ensure consistent positive brand experience across various touchpoints
• Organise client appreciation events to engage and foster stronger relationship with Client
• Perform administrative duties e.g. procurement, budget utilisation tracking, logistics arrangements, finance related processing
• Assist and support in any other CXSE initiatives, when needed

Job Qualifications:

• At least a Degree in Business Administration or in a related field with minimum three (3) years of experience in Contact Centre industry
• Experience in customer experience related projects or service journey mapping or data analysis work would be an added advantage
• Sound knowledge in contact centre operations, telephony/IT systems and contractual terms
• Proficient in Microsoft tools and preparing of management reports

Job Summary

We're seeking a highly motivated and organized individual to join our team as a Social Media & Store Operation Assistant. As an entry-level role, this position will provide opportunities to learn and grow in the luxury retail industry. The successful candidate will assist in managing our social media presence, creating engaging content, supporting store operations, and ensuring seamless inventory management and order fulfillment.

Key Responsibilities

• Social Media Management: Assist in creating and scheduling posts, responding to comments, and analyzing engagement metrics on platforms like Facebook, Instagram, TikTok, and other social media platform.
• Content Creation: Develop and edit high-quality visual content, including photos and short videos, to showcase our luxury products. Customer Service: Provide exceptional customer service by responding to online and offline inquiries, resolving issues, and promoting products.
• Store Operations: Assist with store tasks, such as maintaining a clean and organized store environment, visual merchandising, and supporting sales events.
• Inventory Management: Assist with store inventory management, including: Conducting quantity checks to ensure accuracy. Assisting with inventory reporting and reconciliation. Maintaining organized inventory storage and ensuring all items are properly labelled. Assist with packing and preparing orders for shipment, ensuring timely delivery and high-quality packaging.
• Live Streaming: Assist with live streaming events on social media platforms, ensuring smooth execution and high-quality content.
• Administrative Support: Perform administrative tasks, such as data entry, reporting, and maintaining records.

Requirements

• At least 1 years of experience in social media management, content creation, or retail operations.
• Fluency in English and Mandarin (Mandarin speaking customer)
• Computer Skills: Proficient in Microsoft Office, Google Suite, and social media management tools.
• Soft Skills: Strong communication, teamwork, and problem-solving skills.
• Experience with retail management software and POS systems.

Director Assistant and Administrative Support

1. Administrative Support: Manage schedules, appointments, and travel arrangements for the management team.
2. Communication: Handle correspondence, emails, and phone calls on behalf of the management.
3. Confidentiality: Maintain strict confidentiality of all sensitive matters related to business operations.
4. Task Management: Assist in personal and professional tasks, including event planning, project coordination, and handling ad-hoc requests.
5. Product Knowledge: Stay informed and updated on the latest bicycle models, accessories, and trends to provide valuable insights and recommendations.

If you are interested to join us, you are welcome to submit your resume via WhatsApp at +65 8182 7692. Thank you! =)

☑ Basic $ 5500 - $8000

☑ 5 Days (Mon – Fri: 08:30am – 5.30pm)

☑ Office Centrally located, Island wide jobsite attended required

☑ MNC - Good Benefits + Career Growth

☑ Experience in Fire Protection Project is advantageous!!

Responsibilities:

• Manage project execution, ensuring adherence to contracts and budgets.
• Attend site meetings and maintain accurate documentation.
• Coordinate with Architects and Consultants on project updates and variations.
• Oversee material procurement and delivery schedules.
• Facilitate inspections and resolve site issues promptly.

Qualifications:

• Diploma / Degree in Mechanical Engineering.
• 3 - 5 years in fire protection facilities in construction sector, LTA experience preferred.
• Knowledge in BIM

Interested applicants are welcome to apply online with updated resume to [email protected]

Only shortlisted candidate will be notified

Yvette Kam Soo Leng

Registration: R22107492

Role:

• Lead sales efforts in assigned regions.
• Develop and expand assigned markets.
• Generate and pursue sales leads.
• Provide weekly and monthly sales updates to management.
• Manage customer relationships, feedback, and complaints.
• Stay informed about market requirements and user needs.
• Drive sales activities for both existing and new channels.
• Actively participate in trade shows, trade advertisements, and other marketing communications activities.
• Prepare reports covering CRM, sales pipeline, activities, performance, and plans.
• Oversee bid management.
• Collaborate with the Group sales network to expand the commercial pipeline.
• Handle any other ad-hoc tasks assigned by the MD/Business Development Director.

Requirements:

• Background in technical or commercial fields.
• Strong commercial understanding and business acumen.
• Proven sales track record in the maritime industry (minimum 10 years’ experience).
• Experience selling to shipowners and charterers.
• Skilled in direct sales.
• Willingness to travel frequently.
• Proficient in verbal and written communication.
• Hunter mentality with strong closing skills.
• Experience selling software solutions.
• Knowledge of the shipping and offshore sectors.
• Experience in energy optimization within the maritime industry is an advantage.
• Experience in marketing and producing marketing materials is an advantage.
• Previous experience as a mariner is an advantage.
• Holds a tertiary education with a recognized degree qualification.

Summary of Position:

A leading German company specializing in thermal management is looking for a Sales Engineer/Sales Manager to join their team in Singapore.

Responsibilities :

Create a long-term growth strategy and offer competitively advantageous insight of product.

Spec-in company product with stakeholders (Machine Maker, Panel Builder, System Integrator, End-User).

Form strategic alliances with key accounts.

Develop & grow distribution channels throughout South East Asia.

Provide monthly update to the direct report on performance.

Requirement :

Degree in Mechanical/Electrical Engineering.

An MBA will be advantageous.

Proven track record of 5-7 years in Sales, Product, and Business Development, preferably in the field of industrial thermal management.

Regional sales experience in South East Asia.

Knowledge of chiller, panel cooling, thermal management will be advantageous.

Some experience with industrial refrigeration service maintenance, including seeking new service partners and dealing with existing ones.

Hands-on management and able to navigate confidently in complex and challenging environments.

Able to work independently.

Good oral and written communication skills.

A hunter mindset, with proven track record of growing assigned market.

A marketing manager is responsible for developing and implementing strategies to promote products or services,increase brand awarenes,and drive sales. Below are key roles and responsibilities typically associated with a marketing manage.

1. Strategy development

2. Campaign planning and execution

3. Brand management

4. Team leadership and collaboration

5. Digital marketing

6. Budget management

7. Cust insights and segmentation

8. Market research and analysis

9. Performance metrics and reporting

Overall in charge of the company's HR & Accounts Work and general day-to-day office administrative duties.

Report directly to the Director.

Fresh graduates are welcome!

Accounting Responsibilities:

• Verifying suppliers invoice, intercompany transaction
• Preparation of invoices, Purchase Order, Payment Voucher and Cheque Payment to Supplier
• Checking, verifying and processing expenses claimed by staffs(Petty Cash)
• Monitoring cash flow, and aging report
• Daily bookkeeping
• Monitor A/R & A/P
• Profit Balance Loss
• Xero software knowledge would be advantage

HR Responsibilities:

• Assist with foreign employee related queries
• Assist with preparation and issuance of Appointment Letters
• Assist with Payroll
• Arrangement of Employee Team Bonding Event
• Infotech knowledge would be advantage

Administrative Responsibilities:

• Handle company confidential documents
• General administrative duties
• Assist with marketing tools such as Facebook, Instagram

Requirements:

• Proficient Microsoft Office(Word,Excel)
• Able to work independently and multi-task efficiently
• Positive work attitude and display initiative to resolve problems independently

Job Duties and Responsibilities:

• CIP/SIP (fermenters, storage tanks, heat exchanger, brewhouse)
• Keg cleaning and filling
• Assist with brewing operations, centrifuging, transferring, dry-hopping, etc.
• Assist with beer canning as needed
• Assist with preventative maintenance and repairs
• Daily maintain brewery facilities including cleaning floors
• Maintain inventory of raw materials and assisting with stock counting
• Pick stocks for delivery
• Other duties as assigned

Requirements:

• Be able to work in hot, cold, wet and loud production environment
• Must be able to lift heavy objects and stand for long hours
• Be able to lift 25-40kg, kneel, squat, twist, climb stairs and ladders,
• Be able to work in confined spaces and at least 1.6m tall.
• Able to speak English
• Have relevant qualification

Operational Oversight:

• Manage daily operations, monitor KPIs to drive operational excellence, and

ensure smooth and efficient processes.

Warehouse Operations:

• Oversee daily warehouse activities, maintaining accurate inventory

management and optimizing space utilization.

• Drive enhancements in packing operations and order fulfilment to improve

efficiency and accuracy.

Procurement:

• Manage sourcing and procurement of materials to ensure timely, cost-

effective supply and meet inventory requirements.

• Develop and maintain strong relationships with suppliers and logistics

partners to ensure quality, reliability, and cost efficiency.

Team Leadership:

• Lead and develop the operations team to foster high morale, performance,

and operational efficiency.

Process Improvement:

• Identify and implement strategies to enhance efficiency, reduce costs, and

refine business processes.

Customer Satisfaction:

• Ensure high levels of customer satisfaction by addressing operational issues

promptly and incorporating feedback into improvements.

We are looking for a dynamic and experienced Channel Business Development Manager to expand our market presence and drive growth through strategic partnerships. You will play a pivotal role in establishing and expanding our IT channel partner network. Your responsibilities will include:

Job Scope:

Channel Strategy Development:

• Develop and execute channel strategies to achieve sales targets and business objectives.
• Identify, recruit, and onboard new channel partners.
• Build and maintain strong, long-term relationships with channel partners.

Sales and Revenue Generation:

• Drive sales through channel partners by developing and implementing sales programs.
• Collaborate with partners to create business plans that ensure mutual success.
• Monitor and report on sales performance metrics.

Market and Competitive Analysis:

• Conduct market research to identify new opportunities and competitive threats.
• Stay updated on industry trends and emerging technologies in cybersecurity.
• Provide insights and recommendations to enhance the product portfolio.

Partner Enablement and Support:

• Train and support channel partners on product features, benefits, and competitive positioning.
• Develop and deliver sales and technical training programs.
• Assist partners in marketing activities and lead generation campaigns.

Collaboration and Communication:

• Work closely with internal teams, including sales, marketing, and product development, to align strategies and initiatives.
• Communicate effectively with partners to ensure they are informed about new products, updates, and promotional activities.

Requirements:

Education and Experience:

• Bachelor’s degree in Business, Marketing, Information Technology, or a related field.
• 5+ years of experience in channel sales, business development, or a similar role in the ICT or cybersecurity industry.

Skills and Competencies:

• Proven track record of achieving sales targets and driving revenue growth through channel partners.
• Strong understanding of cybersecurity hardware products and solutions.
• Excellent communication and presentation skills, with the ability to articulate complex concepts to diverse audiences.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Proficiency in CRM software and other sales tools.

Additional Qualifications:

• Strong business acumen with the ability to identify and capitalize on market opportunities.
• Ability to build and maintain relationships with key stakeholders.
• Willingness to travel as required to meet with partners and attend industry events.

Avenue of Brands Pte Ltd was founded in 2024. We aim to serve quality food at affordable prices. We are a fast-growing brand and currently expanded to 8 outlets around Singapore. We are looking for candidates with passion in F&B to join our growing team!

• Responsible for daily outlet operations which includes effective scheduling, employee communications and training
• Ensure the highest safety and hygiene standards compliance with regulations
• Create a positive and rewarding customer experience
• Lead and motivate team members to achieve sales targets and customers satisfaction
• Other duties as assigned
• For Management Trainee - Fast track to Outlet Manager in 6 months (depending on performance)
• Wok experience preferred
• Incentives and medical benefits provided
• Multiple work locations available
• 5 days or 6 days per week
• Full Time

JOB DESCRIPTION:

• Hire and train new employees.
• Supervise sales clerks to ensure that customers are helped.
• Work with the manager to create advertisements for products.
• Keep track of inventory.
• Motivate staff during busy shifts.
• Listen to customers' complaints and assist them, when needed.

JOB REQUIREMENT:

• Prior experience in retail management.
• Excellent interpersonal skills.
• Ability to motivate staff.
• Flexible work hours.
• Basic math skills.

Operational Oversight:

• Manage daily operations, monitor KPIs to drive operational excellence, and

ensure smooth and efficient processes.

Warehouse Operations:

• Oversee daily warehouse activities, maintaining accurate inventory

management and optimizing space utilization.

• Drive enhancements in packing operations and order fulfilment to improve

efficiency and accuracy.

Procurement:

• Manage sourcing and procurement of materials to ensure timely, cost-

effective supply and meet inventory requirements.

• Develop and maintain strong relationships with suppliers and logistics

partners to ensure quality, reliability, and cost efficiency.

Team Leadership:

• Lead and develop the operations team to foster high morale, performance,

and operational efficiency.

Process Improvement:

• Identify and implement strategies to enhance efficiency, reduce costs, and

refine business processes.

Customer Satisfaction:

• Ensure high levels of customer satisfaction by addressing operational issues

promptly and incorporating feedback into improvements.

Job Description

• Loading and sorting of packages at Central Kitchen / Tai Seng Office prior to delivery
• Assist event team to do packing in Central Kitchen / Tai Seng office for events
• Setup and Tear-down of events at different locations when needed
• Perform timely pickups and deliveries for the company-assigned areas
• Drive company vehicles for delivery and events operations
• Ability to lift and carry heavy items
• Maintain a high level of hygiene and cleanliness of delivery vehicle
• Perform any ad-hoc tasks as assigned by Company

Job Requirements

• Valid Class 3 Driving License, need to be familiar with Singapore routes
• Prefers have working experience in F&B
• Prefers to hold a recognized Basic food hygienic certification
• Outgoing personality and highly motivated and take initiative
• Able to work weekends and public holidays when event operation needed
• Unable to drive company vehicle back home; start and end your day at Tai Seng office (free motorbike parking is available)
• Primary task is Driver, Secondary is Support on Event Operation
• Working days: 5 days / 5.5 days / 6 days per week

Job Description

• Loading and sorting of packages at Central Kitchen / Tai Seng Office prior to delivery
• Assist event team to do packing in Central Kitchen / Tai Seng office for events
• Setup and Tear-down of events at different locations when needed
• Perform timely pickups and deliveries for the company-assigned areas
• Drive company vehicles for delivery and events operations
• Ability to lift and carry heavy items
• Maintain a high level of hygiene and cleanliness of delivery vehicle
• Perform any ad-hoc tasks as assigned by Company

Job Requirements

• Valid Class 3 Driving License, need to be familiar with Singapore routes
• Prefers have working experience in F&B
• Prefers to hold a recognized Basic food hygienic certification
• Outgoing personality and highly motivated and take initiative
• Able to work weekends and public holidays when event operation needed
• Unable to drive company vehicle back home; start and end your day at Tai Seng office (free motorbike parking is available)
• Primary task is Driver, Secondary is Support on Event Operation
• Working days: 5 days / 5.5 days / 6 days per week

Job Description

• Loading and sorting of packages at Central Kitchen / Tai Seng Office prior to delivery
• Assist event team to do packing in Central Kitchen / Tai Seng office for events
• Setup and Tear-down of events at different locations when needed
• Perform timely pickups and deliveries for the company-assigned areas
• Drive company vehicles for delivery and events operations
• Ability to lift and carry heavy items
• Maintain a high level of hygiene and cleanliness of delivery vehicle
• Perform any ad-hoc tasks as assigned by Company

Job Requirements

• Valid Class 3 Driving License, need to be familiar with Singapore routes
• Prefers have working experience in F&B
• Prefers to hold a recognized Basic food hygienic certification
• Outgoing personality and highly motivated and take initiative
• Able to work weekends and public holidays when event operation needed
• Unable to drive company vehicle back home; start and end your day at Tai Seng office (free motorbike parking is available)
• Primary task is Driver, Secondary is Support on Event Operation
• Working Days: 5 days / 5.5 days / 6 days per week