Key Responsibilities

• Demonstrate a comprehensive understanding of the industrial tyres & rims market, including major players, competitors, and emerging trends.
• Conduct market research to identify opportunities and inform strategic sales decisions
• Client Engagement:
• Utilize technical knowledge to effectively communicate tyre and rim specifications to clients.
• Address client inquiries, provide tailored solutions, and ensure customer satisfaction.
• Develop and maintain strong relationships with key stakeholders, including clients, vendors, and industry partners.
• Identify and pursue new business opportunities, including international trade ventures.
• Prepare and deliver compelling sales presentations using tools such as PowerPoint.
• Achieve and exceed sales targets through effective account management and negotiation.
• Leverage knowledge of the Tyre & Rim industry or Mechanical Engineering to support sales processes.
• Utilize technical tools such as AutoCAD and Photoshop to assist in client presentations or product customization.
• Demonstrate foundational drawing skills when required to clarify or visualize technical concepts.

Qualifications and Skills:

• International Trade Experience: Previous involvement in cross-border business is an advantage.
• Experience in sales, with a strong focus on the industrial tyres & rims sector or related industries.
• Technical Proficiency: Familiarity with computer applications such as AutoCAD, Photoshop, and PowerPoint is essential.
• Communication: Strong interpersonal and negotiation skills, with the ability to build rapport and trust with clients.
• Problem-Solving: Ability to analyze client needs and propose effective solutions.

Thank you for your application and we regret that only shortlisted applicants will be notified

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EA (18C9514/R23118479)

Job Description Summary

The Project Manager is responsible for providing overall leadership for a project or support effort. They are accountable for deliverables and developing schedules, milestones, resource requirements, and staffing plans to achieve deliverables. The Project Manager - L3 will work closely with the client's technical management to ensure that the project is completed on time, within budget, and to the client's satisfaction.

Job Description

Project Information:

This is for platform transformation and modernisation to long term managed services with multiple tools to enable extensive automation.

The program will drive step change improvements for the client's health care community, introducing AI, personalisation, a modernised support ecosystem, better analytics and automation.

Under this project, Kyndryl will help customer to completely replace the old ITSM tool and integrate other tools with ServiceNow and help deploy and integrate endpoint automation with Aternity and Microsoft SCCM.

Job Responsibilities

• Provide overall leadership for a project or support effort.
• Develop schedules, milestones, resource requirements, and staffing plans to achieve deliverables.
• Allocate tasks among team members and assess team progress toward objectives.
• Monitor progress, recognize and help resolve technical problems.
• Serve as the primary point of contact with client technical management.
• Provide regular status reports and briefings.
• Assure recognition of project changes and execution of related change control procedures.
• Manage the project resources, including customer and contractor as required.

Your future at Kyndryl
Becoming a Project Manager at Kyndryl is an excellent gateway to many different paths. You’ll be creating a well-rounded skillset while gaining professional certifications and qualifications. You can evolve horizontally into other technical or non-technical areas such as Technical Service Architect, or you can move vertically to become a senior project manager or program manager. There are many different types and flavors of PM roles, so everyone can find the opportunity that suits them best.

Job Qualifications

Job Qualifications

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Experience

• A bachelor's degree or equivalent in IT, computer science, engineering, or related field.
• At least 5 years of experience in project management, preferably in the healthcare industry.
• Strong project management, organizational, and time management skills, and the ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong analytical, problem-solving, and decision-making skills, and the ability to identify and resolve complex issues and challenges.
• Strong communication, presentation, and interpersonal skills, and the ability to communicate effectively with different levels of stakeholders, both internal and external.
• Strong team player, and the ability to work collaboratively and independently.
• Proficient in Microsoft Office applications, such as Word, Excel, PowerPoint, etc.
• Fluent in English
• Based in Singapore

• Combine knowledge of scientific, regulatory and business issues to enable Abbott Nutrition products/business activities to meet required legislation.
• Develop and supervise regulatory professionals.
• Have department level influence and be generally recognized as an expert resource both within Abbott and externally.
• May comment on changing regulations and guidance, interface with outside regulatory agencies and trade associations and provide executive management with regulatory metrics/information.
• Monitor emerging regulatory issues and identify solutions.
• Ensure that data are identified, obtained and effectively presented for the registration of products worldwide.
• Utilize technical regulatory skills to propose strategies on complex issues.
• Accountable for compliance with applicable Corporate and Divisional Policies and procedures and evaluation of regulatory risks of these documents.
• Accountable for compliance with Regulatory SOPs and identification of improvement opportunities for SOPs.
• Identify need for new regulatory policies, processes and SOPs and approve them; evaluate regulatory risks of corporate policies.
• Provide strategic guidance for product development and planning throughout the product lifecycle.
• Anticipate regulatory obstacles and emerging issues throughout the product lifecycle and work with appropriate teams to develop solutions.
• Conduct regulatory due diligence for potential and new acquisitions and advise management.
• Analyze and compare regulatory outcomes with initial product concepts and recommend future strategies and actions.
• Develop global regulatory strategies and update based upon regulatory changes.
• Interpret and apply regulatory requirements.
• Monitor and influence external environment for impact on company products/business activities (e.g., regulation changes, government practices, trade association activities, etc.).
• Ensure regulatory data is maintained in electronic systems.
• This is a contract role for 6 months

COMPANY DESCRIPTION

Company Overview

Headquartered in Singapore, The EtonHouse International Education Group has 120 schools across 11 countries. We run pre-schools as well as K-12 international schools. Together, these schools provide internationally recognized programmes and high-quality education to over 20,000 students globally. The group also runs enrichment programmes and cutting-edge ed-tech programmes to scale the provision of high-quality education in pre-schools.

Over the last 27 years, EtonHouse has been at the forefront of international education in the Asia Pacific region and has won numerous awards. In 2019, our founder, Mrs. Ng Gim Choo won the EY Entrepreneur Of The Year Award in the Education category. In addition, EtonHouse was recently selected to be in the inaugural cohort of the Scale-Up SG programme, which is an Enterprise Singapore programme selecting high-growth potential local companies which can be groomed into future global champions.

With children at the heart of what we do and the vision to make good quality education accessible to every child in Singapore, EtonHouse launched the EtonHouse Community Fund (ECF) in 2015. As an independent IPC charity, ECF continuously runs initiatives to make a difference in the lives of vulnerable children.

EtonHouse Vision

Shaping the future through education

EtonHouse Mission

Developing confident and capable global citizens

Be a part of the EtonHouse family

We welcome passionate and dedicated professionals who share our belief in the power of education. Together, we can make a meaningful difference to children and society through education.

RESPONSIBILITIES

Job Description

Reporting to the Group Brand and Marketing Director and the School Principal, the Parent Liaison Manager will work closely with other relevant internal departments to market and promote EtonHouse International School to the international and local community in Singapore.

Enquiry Management

• Ensure the PLO team captures all new enquiries (calls, email, online leads, walk-in's etc.) in the CRM system from the date of receipt.
• Ensure the PLO team records all appropriate information into the CRM system. Ensure the PLO team contact all new enquiries and are followed up by phone or email within 1 working day. Overseas phone calls can be made using the CRM.
• Ensure the PLO team emails the prospective parent the school tour confirmation details
• Ensure the PLO team contacts the prospect parent 1 days before to re-confirm their appointment (email where necessary) and use the CRM calendar tool to do so.
• During tours, ensure that the PLs share learning stories, videos and documentation that makes learning visible as well as introduce a member of the academic team to provide a high quality experience
• Post school tour; ensure the PLO team sends a post tour email within 1 working day after the school tour.
• Ensure the PLO team tracks and note all comments within the CRM in a timely manner and update their status.
• Ensure the PLO team follow-up with all post tour parents by calling them 3 days post tour to check their status, or any other questions. Use the ‘sequence' tool and the ‘templates' in the CRM to connect with families.
• Ensure the PLO team arranges any follow-up meetings i.e. principals, assessments within 1 week post tour.
• Review the status of all enquiries from the CRM reporting (pre/post tour) ensure that the PLE's are following up with their prospect parents.
• Compile tour templates learning stories for PLO team to improve the school tour.
• Review and shadow the PLE's around school tours to ensure they are promoting the school in the right light i.e. curriculum, stories, facts etc.
• Continuous review of the school tour process with the PLE's from start to end, i.e. explaining about EtonHouse, Curriculum, application documents etc. Ensure a 5-star customer service to parents.
• Support families for student pass applications and the team wherever required to facilitate these conversations with agents or parents directly
• Engage in all induction courses and professional development sessions facilitated by HQ
• Ensure that the data in the CRM is updated at all times to facilitate accurate reports and trends
• Update parent status in the CRM and engage with them intentionally to nurture them through the funnel. Use the CRM features-sequences and workflows
• Train and induct new joiners and existing members of the PL team to use best practice in CX and use of technology platforms

• Advocate for the EtonHouse learning pathway beyond pre-school
• Ensure that the school website has accurate and up-to-date information
• Providing outstanding customer service that is personalised and in alignment with the organisation's culture and values.
• Support all media and brand and marketing events and requests
• Update the AI bot templates on a regular basis to keep them relevant and use campaigns from time to time to remarket and enhance conversions
• Be responsible for your own PD by staying up-to-date with all platforms used by the PL team
• Handle all admission and withdrawal processes and documents
• Monitor and track student numbers, agent referrals, withdrawal data

Open House/Weekly School Tours

• Lead the organisation of open days from managing the RSVP list to organising the relevant groups, schedule of the day and follow up.
• Ensure the PLO team confirms attendance 2-3 days before the Open House. The team also follows up with a phone call.
• Allocate school tour groups for each school coordinator
• Brief school coordinators as to the set-up for the open house
• Ensure the school is clean/set-up ready for open house.
• Work with the kitchen to ensure food etc. is provided and setup
• Facilitate the content of the sharing by the principal and/or other members of the leadership team
• Prepare materials and resources that are shared with families

• Bachelor degree from a recognised University with at least 5 to 6 years of related work experience in a sales management / business development role in the education services or a service-oriented industry.
• Sales management experience is desirable
• Experience working in an international school environment would be an added advantage.
• Possess a collaborative attitude and work well in a team oriented work environment
• Excellent written and verbal communication skills
• Result oriented and a hands-on marketer

We are a family-run business seeking the ideal candidate to oversee our operations. We offer a welcoming and supportive work environment, with many of our team members having been with us for years. We also offer bonus for exceeding revenue targets.

Operational Management:

• Oversee daily restaurant operations, including opening and closing procedures, inventory management, and vendor relations.
• Ensure compliance with health, safety, and sanitation standards.
• Monitor and maintain equipment, facilities, and overall cleanliness
• Ensure that supply of ingredients are always of quality
• Be responsible for the management of the delivery platforms, and keep the menu updated

Customer Experience:

• Maintain high standards of customer service, addressing complaints and resolving issues promptly.
• Work with team to create a welcoming and enjoyable dining experience
• Implement initiatives to enhance guest satisfaction and loyalty.

Food Prep and Food Service

• Support food prep requirements
• Serve customers and clear tables
• Be able to coordinate large delivery orders

Financial Oversight:

• Manage budgets, control costs, and maximize profitability.
• Analyze monthly PnL reports, including sales and labor costs, to identify opportunities for improvement.
• Work with the management to develop strategies for increasing revenue and reducing expenses.

Marketing and Promotion:

• Support promotional campaigns and events to drive traffic and revenue.
• Collaborate on social media and marketing strategies to enhance the restaurant's presence.

As my client continue to grow rapidly in the DC application, this role is newly created to strategize and aggressively drive the UPS OEMs business in the APAC (exclude China and India) region, achieving assigned revenue targets.

RESPONSIBILITIES:

• Act as the primary point of contact for UPS OEMs and selected DC Key Accounts, collaborating internally to champion customers’ needs and drive outcomes.
• Create AOP for individual UPS OEMs together with HQ and regularly track progress.
• Actively pitch my client's DC solutions to increase market awareness and acceptance.
• Provide prompt support to UPS OEMs or customers during project process.
• Liaising with product/technical teams from factories, regional technical team.
• Regularly update activities via CRM platform (Sales force) to track revenue and opportunities pipeline.
• Provide accurate monthly sales forecast to HOD.

REQUIREMENTS

• Electrical Engineering Bachelor’s Degree Preferred.
• DCD (Data Center) certification will be advantageous.
• At least 5 years of regional technical sales experience in DC / UPS applications.
• Battery and UPS/Charger Systems and BMS relevant field experiences will be advantageous.
• Strong DC technical background for specification purposes.
• Strong networks with UPS OEMs/end-users.
• Good presentation skills.
• Full working proficiency in English.
• Ability to work independently and as a team player.
• Regional travel (30%) is required.

Interested applicants, click APPLY NOW or text +65 81570929 for fast response. Only shortlisted applicants will be notified

Benny Teo Jie Yi

Reg No:R1876853

EA License No: 23C2072

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction

• Conduct research to identify new markets and customer needs

• Arrange business meetings with prospective clients

• Promote the company’s products/services addressing or predicting clients’ objectives

• Prepare sales contracts ensuring adherence to law-established rules and guidelines

• Keep records of sales, revenue, invoices etc.

• Provide trustworthy feedback and after-sales support

• Build long-term relationships with new and existing customers

• Develop entry level staff into valuable salespeople

• Developing goals for the development team and business growth and ensuring they are met.

• Training personnel and helping team members develop their skills.

• Finding and developing new markets and improving sales.

• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role

• Proven sales track record

• Experience in customer support is a plus

• Proficiency in MS Office and CRM software (e.g. Salesforce)

• Proficiency in English

• Market knowledge

• Communication and negotiation skills

• Ability to build rapport

• Time management and planning skills

• BSc/BA in business administration, sales or relevant field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

About the Role:

As a Sub-regional Facilities Manager, you will manage a team responsible for providing overseeing building operations and maintenance for South East Asia, Australia and South Korea offices. facility, or portfolio of small to medium sized buildings.

This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of assets, providing support to the Facilities Managers to enable them to fulfill all the KPIs as well as client engagement.

· Provide leadership and supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.

· Schedule and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.

· Coordinate and manage facility repairs and maintenance by working with technicians, vendors, and contractors to be reflected into the maintenance management system.

· Maintain positive client relationships and conduct meetings on unresolved facility issues.

· Prepare and manage capital projects, operating budgets, and variance reports in line with account finance target.

· Perform facility inspections quality assurance following local, state, and federal regulations. Suggest operational efficiencies, repairs, and upgrade opportunities.

· Manage environmental health and safety procedures for facilities.

· Oversee vendor relationships and invoicing procedures. Review price quotes for the procurement of parts, services, and labor for projects.

· Drive cost saving targets as per account targets via benchmarking and data analysis in coordination with sourcing lead

· Conduct process and procedure training on maintenance, repairs, and safety best practices.

· Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.

· Manage all the account KPI (per location) in-line with Account Lead targets

· Ensure RISE values of CBRE is observed at all times without any deviations

· Apply knowledge of own discipline and how own discipline integrates with others to achieve team and account objectives.

· Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

· Escalation on incidents or issues in a timely manner as per SLA agreed with client

· Ability to coordinate internally within CBRE organization to mobilize resource to support specific project work at the client’s request

What You’ll Need:

· Bachelor's Degree preferred with 8-15 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Facility Management certification preferred.

· Operated as a service provider to serve client in various capacity would be valuable

· Acted as FM either as in-house capacity or served as an outsourced personnel

· Work experience in managing manufacturing or office space environment.

· Good understanding of building codes including safety requirement

· Knowledge about sustainability and energy program

Testing & Commissioning Manager

1. Job Description:

· Developing testing & commissioning plans and procedures for SCADA systems

· Conducting site visits to ensure that SCADA systems are installed according to design specifications

· Conducting testing to ensure that the system is functioning safely and efficiently

· Identifying and resolving issues that may arise during the commissioning process.

· Lead and develop the respective ownership of all activities pertaining to commissioning which will involve partial oversight of project engineers and site supervisors as it pertains to commissioning scope.

· Review and acknowledge/approve on all project documents including design drawings, equipment submittal, specifications, quality control plan and understand project requirements pertaining to start-up and commissioning compliances

· Participate in the key design reviews such as P&ID, Equipment Layout, and HAZOP to ensure that the pre-commissioning and commissioning requirements are incorporated into the design of the facilities

· Schedule and execute all the required inspections and tests are being carried out in accordance with the approved plan and keep proper documentation.

· Liaise and coordinate with system provider, contractors and authorities, to establish the testing & commissioning schedule.

· Organize and lead the integrated test meetings with internal and external parties

· Development of Test & Commissioning Plans and Integrated Test Plans

· Ensuring that all systems and components are tested in accordance with project requirements

· Analyzing test results and identifying any issues or deficiencies

· Working closely with system provider / sub-contractor, design and construction teams to resolve any technical issues during testing and commissioning

· Preparing and maintaining comprehensive documentation, including test reports and commissioning records

· Ensuring compliance with safety regulations and quality standards during testing and commissioning activities

1. Job Requirement:

• Bachelor Degree in Electrical Engineering/Computer Engineering and minimum 3-5 years of relevant working experience in testing & commissioning of SCADA system and building services
• Knowledge and experience of the Rail / Infrastructure Industry
• Experience in developing and implementing testing and commissioning plan
• Extensive knowledge of industrial standards / guidance’s / good practice
• Strong knowledge of health, safety and environmental regulations
• Capable of reading electrical drawings, construction drawings and 3D BIM Modelling
• Good interpersonal, planning, analytical and problem-solving skill
• Able to work independently
• Knowledge in BIM / AutoCAD skills will be an advantage
• Good oral and written communication skills
• Good Microsoft office knowledge and skills

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for
- Current remuneration
- Expected remuneration
- Notice period

John Goh Meng Chye

EA License No : 06C4642
EA Reg No : R1102621

Description of Division/Branch

The Regional Coordination Team under the Service Management Division (SMD) of KSL oversees service coordination and effective implementation of KidSTART programmes across the different regional clusters, and also oversees service management of Hospitals and cross-regional partners/stakeholders. The Team also spearheads, monitors and coordinates operational planning within SMD and across KidSTART Agencies (KSAs).

Key Responsibilities

1. Service Coordination

• Lead in the coordination and support of SMD’s Regional Teams as well as across the five KidSTART regions
• Oversee the planning, alignment, development and implementation of protocols across agencies, case planning and case allocations to SMD, KSAs and amongst practitioners
• Support and coordinate manpower planning, documentation, reports verification, SSNet Accounts, etc. to enhance service delivery
• Coordinate KidSTART operations across the regional teams and the implementing agencies
• Lead in the review and streamlining of work processes to improve service quality, accessibility and efficiency across KSL and KSAs
• Work with other KSL Divisions on KSL wide initiatives to support children from low-income families

2. Service Development

• Develop SMD’s Workplan, budget and operational planning to deliver the programme
• Oversee and follow up on operational requirements of the funding agreement with ECDA
• Develop workflows, processes, and SOPs to ensure consistent and quality KidSTART programme implementation
• Oversee manpower planning and projections and track caseloads and manpower deployment
• Gather, organise, interpret and report on operational datasets and insights from the data collated
• Strengthen programme delivery by implementing agencies

3. Competencies

• Strong administrative, facilitation & communication skills with a proven track record in programme management and building community partnerships
• At least 5 years’ working experience in the social service, non-profit or community sectors
• Knowledge of Excel, Power BI, Tableau and other relevant programmes.
• Strong in data analytical and data processing skills
• Familiarity with systems thinking, community development approaches and/or the early childhood landscape will be an advantage
• Strong planning and problem-solving skills; exercises initiative and displays innovation in coming up with solutions
• Able to work well in a fast-paced and dynamic start-up environment
• Confident, effective and collaborative team-player with strong interpersonal skills

Our client, an Insurance company, is hiring for a Policy Servicing Operations Manager to supporting policy servicing for global markets and HNW clients. Key responsibilities include preparing policy reviews, managing insurer statements, coordinating payments, and identifying process improvements. This position offers a dynamic environment and the opportunity to work with a global network of private banks and financial institutions.

Our Ideal Candidate:

• 4+ years of relevant experience in Policy Admin and/or after sales service for Life Insurance, preferably for HNW clients
• Strong organizational skills
• Fluency in English and Chinese is required to liase with external stakeholders in China
• Diploma / Bachelor’s Degree / Professional Degree or equivalent, any field

If you believe you fit the requirements for the role, please click "Apply"

Short listed candidates will be notified Data provided is for recruitment purposes only.

Business Registration Number: 200611680D.
License Number: 10C5117 EA Registration Number: R23114042

1. Job Description:

• Good project planning, coordination, and management of projects to be on schedule, within budget and with acceptable quality in large-scale, SCADA / Control systems for MRT systems in both local and overseas.
• Communicate at all levels with the project/management organization and work with teams within the project to resolve project and interface issues.
• Able to communicate well and manage customer expectations.

1. Job Requirement:

• Degree in Electronics, Electrical, Communications or Computer Engineering with 10 - 15 years’ experience in managing large scale infrastructure projects.
• Good knowledge of standard contractual / commercial terms and conditions for engineering projects.
• Possess relevant SCADA/ Control Systems knowledge.
• Assertive and possess strong leadership qualities.
• Strong project management skills.
• Possess PMP certification will be an added advantage.

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for
- Current remuneration
- Expected remuneration
- Notice period

John Goh Meng Chye

EA License No : 06C4642
EA Reg No : R1102621

• Candidate must have at least a Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Hospitality/Tourism/Hotel Management or equivalent qualifications.
• At least 5 Year(s) of working experience in the related field is required for this position.
• Preferably Managerial experience in Customer Service or equivalent.

Responsibilities:

• Lead a team of Guest Services staff
• Attend to guests’ needs and enquiries.
• Handles checking-in and checking-out of guests.
• Provide personalized, warm and attentive service to guests, always ensuring that guests have an enjoyable experience
• Supervise, monitor and evaluate the service standards provided by the Guest Services team
• Communicate actively and closely with the team to ensure follow ups are carried out promptly and resolved smoothly.

Requirements:

• Good interpersonal skills and positive working attitudes
• Service oriented and able to display passion, energy and professionalism in their duties
• Resilient, proactive and ability to work independently under minimal supervision and in a team
• Perform 2-rotating shifts and able to work on weekends and public holidays when necessary
• Candidates with servicing experience can apply. Salary will commensurate with experience
• Staff duty meal will be provided

KidSTART Singapore Ltd. (KSL) is a non-profit organization, incorporated as a Company Limited by Guarantee under the Ministry of Social and Family Development (MSF) in Sep 2020 to support low-income families with children 0-6 years old in child development, especially through the KidSTART programme.

Description of Division/Branch

The Community Engagement team will oversee engagement with community partners and volunteers. Through strong relationship building with community partners, the team’s goal will be to seek opportunities to grow community support via community and/or volunteer led programmes and volunteer stewardship. The programmes, activities and initiatives led by the team will support KidSTART’s strategic thrust of strong parent-child relationships, recruitment of children to hit 80% of eligible children per cohort and building of a coordinated ecosystem of support from community partners.

Responsibilities

Engagement with Community partners

1. Work with community partners such as government bodies, statutory boards, social service agencies, self-help groups, religious bodies and associations to co-create and deliver initiatives to support parent-child relationships and engagements.
2. Oversee all community engagements in the various KSAs and ensure alignment in efforts
3. Recruit, train, engage and deploy volunteers to fill programme needs.
4. Develop Community Engagement policies and protocols that can be translated to social service agencies supporting KidSTART programmes.
5. Ensure clear KPIs are drawn for each community led initiative or programme.

Cross department collaborations

1. Work with Programme teams (Service Management & Programme Planning) to ensure cohesive engagements with community partners.
2. Work with C&E Partnership team to ensure alignment in work streams (eg: Calling out of activities to families, calling out of volunteers, database management of beneficiaries’ data and information)
3. Work with Strategic Communications team on communications plans to support community led initiatives, programmes or volunteer call outs.

Volunteer Management

1. Maintain and grow volunteer base through outreach to individuals and community-based organisations.
2. Develop & oversee volunteer management policies, practices, and processes.
3. Execute and evaluate volunteer publicity and recruitment efforts, orientation, training, volunteer recognition and engagement activities.
4. Ensure sustainability assessment of volunteers and evaluate the effectiveness of volunteers/volunteer partnerships.

Qualifications/Competencies

• At least 5 years of stakeholder engagement, partnership and/or community engagement and volunteer management experience
• Able to lead and handle projects timely and effectively with an eye for details.
• Excellent independent team player with good interpersonal and communication skills.
• Good facilitation skills and ability to engage and influence different stakeholders.
• Proficiency in a mother tongue language is an advantage.

DUTIES & RESPONSIBILITIES

Finance Operations

• In charge of General Ledger including month-end/year-end accounts closing process.
• Supervise and review the work performed by Accounts Receivable/Payable officers.
• Provide guidance to Accounts Receivable/Payable officers.
• Prepare and/or review monthly account reconciliations and schedules ensuring that journal entries are recorded accurately and timely.
• Provide advice to teachers and staff on finance policies, procedures and guidelines.
• Liaise with internal and external stakeholders (i.e. MOE, banks, teachers, funding agencies etc.) on finance-related matters.

Financial Reporting

• Maintain accurate records of financial transactions and documentation.
• Prepare financial reports and supporting audit schedules.
• Prepare and provide financial analysis to support decision-making by the school leaders.
• Coordinate with external auditors on annual audit exercise to ensure timely submission of audited financial statements including balance sheets, income statements, and cash flow reports to MOE.
• Ensure full compliance with all relevant laws and regulations (i.e. tax filings etc.).

Financial Budget

• Prepare annual revised forecast and annual budget in collaboration with the heads of department and school leaders.
• Prepare and/or review periodic budget utilisation reports and analyse budget performance for departments.
• Secretariat duties for Finance Sub-Committee Meetings of the Board of Governors.

Treasury and Banking matters

• Monitor cash flow and placement of fixed deposits.
• Perform administration duties related to banking (i.e. opening/closing of bank account, internet banking platform, corporate/virtual credit cards etc.).

Any Other Matters

• Participate in process improvement and enhancements to accounting systems
• Maintain and communicate finance policies, procedures and guidelines.
• Provide guidance on fundraising and donation matters in accordance with MOE guidelines.
• Support the Finance Director in investment-related matters.
• Any other ad-hoc assignments as required.

REQUIREMENTS

• A bachelor’s degree in accountancy or a related field.
• Professional certification (e.g. CPA) is highly preferred.
• Experience in a supervisory role within an educational institution or a similar environment.
• In-depth knowledge of Singapore Financial Reporting Standards (SFRS) and relevant regulatory frameworks.
• Strong analytical and problem-solving skills with a meticulous eye for details.
• Proactive, self-motivated, and able to work independently or collaboratively in a team.
• Strong verbal and written communication skills, with the ability to engage stakeholders across all levels.
• Demonstrated commitment to high ethical standards and professional integrity.
• Proficient in MS Office Suite, financial software, and related tools.

Your role

Digital Realty’s Customer Operations team is the front-line for all things pertaining to our customer’s experience. In the Customer Success Manager role, you will be tasked with providing high touch, white glove service to some of our largest customers. The successful candidate for this role will have a strong working knowledge of Data Center Operations, exert strong executive presence and be comfortable interacting with Senior Leaders from the world’s largest companies on a regular basis.

What you’ll do

· An ambassador – You will be an advocate for our customers. collaborate and align across global functions with complete transparency

· A catalyst – You will spark initiatives of change, success, and consistency

· A driver – You will be a reliable driver. We are on it, and we own it with a sense of urgency

· Owner – You will proactively communicate well and follow-through until we close the loop. You will exemplify trustworthiness and accountability

· A difference maker to our Customers and our Stakeholders

· Maintain a wholistic understanding of your customers portfolio; be proactive in anticipating their needs

· Execute life-cycle events throughout customer’s time with the company, including Closed Loop Management, Onboarding, Training, Implementation, Service Reviews, KPI/SLA Tracking, Escalations Management

· Leverage your relationship with customers along with our in-house tools/scorecards to ensure we are meeting all customer requirements and identifying ways to improve their experience with the company. Regularly meet with customers to ensure we are aligned with their needs.

· Partner with our Sales and Portfolio teams to execute renewal agreements and identify customer customers that may be candidates for expansion to colo, scale and/or hyperscale solutions.

· Proficiency in following competencies

· Critical Awareness (Exceptional organizational skills, Sense of Urgency, Time Management , Ensures accountability)

· Corporate Acumen (Executive savviness, Financial acumen, Thinking Global, Thinking about sales without being in sales)

· Communications (Responsive and Reliable, Sets expectations early and follows through often, Says no when appropriate, Solid written and verbal communications)

· Conflict Resolution (Deals well with conflict, Problem solver, Growth mind-set, Maintaining a positive attitude)

· Collaborative (Cross-functionally aligned, Trustworthy, Leveraging resources wisely, Self-awareness)

· and many more....

What you’ll need

· Bachelor’s degree in business, Marketing, IT/Engineering or a related field from a 4-year accredited university

· 5-7 Years’ Operations Experience, preferably working within Tech, Telecom, Network Operations or a related field

· Strong Understanding of Data Center Ops (e.g. – Fire Safety, Mechanical, Electrical) and the ability understand customer needs

· Proficiency in Microsoft Office Suite

· Familiarity with the following systems (Preferred but not required)

o SAP

o Yardi

o FNT

o DCIM

o Qualtrics

o Salesforce

o ServiceNow

o Microsoft BI

o Oracle

o Gainsight

Responsibilities:

• APAC focal point for the Asset Integrity Management program.
• Develop, manage, and sustain the program including the selection and implementation of any digital tools.
• Ensure the roll out the program in the RBUs with help of BU Integrity leads and Operation teams.
• Provide effective management and leadership to the RBUs integrity teams, ensuring the personal and technical development of team members.
• Supports the RBUs Integrity teams for the delivery of integrity management and any evaluation of inspection services for covered equipment, devices & systems (e.g., pressure systems, pipelines, structures & safety instruments etc.) and the development of program strategy documentation, risk assessments and written schemes of Examination.
• Support RBUs with answering questions as they liaise effectively with support disciplines, such as reliability, process safety and technology experts in the company and the third-party specialist Corrosion, Pipeline / Structural and Fitness for Service Engineers.
• Provide technical support and guidance to the RBUs Integrity teams, define inspection requirements and ensure the utilization of appropriate inspection techniques. Maximize the use of appropriate and cost-effective non-invasive inspection methodologies to provide optimized plant uptime.
• Supports the RBU Integrity team for effective review of inspection data, results trending and remnant life assessments, perform fitness-for-service assessments and provide recommendations for repair and replacement methodologies.
• Monitor and report asset process technical data including key asset integrity metrics to the internal stakeholders.
• Support RBUs integrity teams in preparation of annual budgets.
• Chair and attend frequent internal and contractor meetings as needed to support the RBUs, presenting integrity management data and findings to both technical and non-technical audiences.
• Develops dashboards to provide timely and accurate reports to the APAC Management team on a regular basis, identifies any challenges and follows on recommended actions to be taken.
• Ensure program activities in RBUs are performed in accordance with accreditation schemes (where required), legislation and industry standards and that program activities are performed in accordance with the health, safety and environmental policy of the company
• Audit the program project teams in RBUs on compliance.

Requirements:

• Applicants for this position should have a relevant engineering degree preferably in Corrosion Engineering, Mechanical Engineering or Metallurgy or Chemical Engineering
• Minimum 10-15 years of specific experience in Mechanical Integrity Management, Risk Based Inspection and / In-Service Inspection (excluding purely NDT).
• Must be willing to travel at least 15% within APAC as needed.
• Previously Lead Asset Integrity Engineer experience including acting in capacity of Technical Authority.
• A wide breadth and depth of knowledge within the petrochemical, inspection or engineering industry with proven skills in project management.
• Experienced in qualifying and managing Service suppliers to support the Asset Integrity program elements
• Experience and knowledge of integrity management software systems and digitalization tool is preferred
• Thorough understanding of NDT techniques and in-service application of NDT.
• Thorough knowledge of pressure vessel and pipe work design and inspection codes of practice.
• A good level of commercial and financial awareness.
• Knowledge of related standards / regulatory requirements. Plant inspection or API certification, with associated experience.
• Versatile and flexible team player with good verbal and written communication skills.

Interested candidates may email your resume to Eline Poh ([email protected]) We regret to inform that only shortlisted candidates will be notified.

Eline Poh Qiao Ying

[email protected]

EA License No.: 23S2032 | R2198980

Reporting Structure

Reports to Deputy Director, Strategic Planning.

Responsibilities

• To participate in the development and implementation of Singapore Academy of Law's (SAL) strategic plans, including monitoring the execution of action plans, tracking and reporting of corporate KPIs.
• To engage and communicate KPIs and targets to relevant stakeholders to ensure alignment across the organisation to achieve the desired goals and outcomes.
• To conceptualise, organise and manage appropriate strategic planning activities for SAL senior leadership, including management planning retreats, annual strategic reviews, etc.
• To assist in data visualization / analytical cross-divisional projects and development of analytics literacy program including research, creating material for workshop and providing administrative support.
• To design, analyse and interpret data set / results related to various types of studies with calculations and formulas to ensure accuracy and support corporate decision-making.
• To manage the Strategic Planning Department’s budget.
• To provide secretariat support and follow-through for key project meetings (such as SAL’s strategic project committees, special work groups, etc.).
• To perform any other functions and special projects as assigned.

Skills & Qualifications

• Bachelor’s Business/Economic/IT related degree with at least 5 - 7 years’ relevant working experience. Those with experience in strategic/ corporate planning, statistics and data analytics are welcome to apply.
• Familiarity with the legal industry and the use of data analytical & statistical analysis software will be an added advantage.
• Strong planning, critical thinking, analytical and problem-solving skills.
• Excellent stakeholder engagement and communications skills (i.e., written and spoken).
• Able to work under pressure and to meet tight timelines.
• Able to multi-task and work well independently or in a team.

Please include your expected salary and last drawn salary in your application. The level of offer and appointment designation will commensurate with the applicant’s relevant experience and track records. The successful candidate will be offered a 2-year contract in the first instance.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the role:

Digital Marketing Manager

The Digital Marketing Manager establishes brand and channel preference, generates revenue and executes data-driven strategy for Four Seasons Resorts Maldives, Four Seasons Private Island Maldives at Voavah, and Four Seasons Explorer Palau. The Digital Marketing Manager supports the Regional Commercial Director and Senior Director of Public Relations and Communications to execute strategies in digital marketing, online reputation management, and measures success through outcomes supported by analytics and reporting. A clear understanding of the Four Seasons brand guidelines and effective execution of them are essential.

What you will do:

• Supports the Resorts’ digital strategy with a proactive approach to all digital and electronic marketing platforms. Designs and implements digital campaigns that support the Resorts’ commercial goals to drive digital direct room revenue and channel mix growth, and restaurant and bar revenue.
• Oversees and optimizes online presence of Resorts including SEO content and images on Four Seasons owned channels (FS.com, Four Seasons App, Preferred Partners website) and external websites (OTA and Amex), ensuring alignment with the Resorts’ positioning, business objectives, and storytelling. Supports Regional Commercial Director and manages agency partners to drive digital marketing tactics including SEO, PPC/SEM, PMax, Demand Gen, Paid Social, Metasearch and email marketing to ensure best practices, messaging and creatives are updated and aligned across all platforms.
• Manage Local Mailing List Manager and communication schedule to this audience.
• Establish a robust digital performance management process and a forward-looking approach to media planning, ensuring digital opportunities are maximized.
• Partners with Director of Revenue Management to monitor FS.com performance and identify opportunities for growth.
• Actively engage with Four Seasons Regional Corporate team to optimize results.
• Deliver strategy and implementation to improve Resorts’ Google’s Brand Penetration Score.
• Monitor Search volume for Resorts, providing insights on changes and new geo-source opportunities.
• Conduct a digital benchmark on a regular basis with key competitors (local, national, international), identifying local market insights and in the luxury space (retail, travel) to determine opportunities to improve our digital content and solutions.
• Develop briefs for digital campaigns, oversee paid media content strategy, manage creative trafficking, analyzing results, and reporting on key learnings.
• Proofreads all marketing material, including collateral, direct mail, advertising, printed promotional pieces, guest correspondence, etc as required.
• Manages all electronic direct mail campaigns to end users and the travel trade.
• Provides monthly digital KPI, paid media performance and Revinate reports. Support with other marketing reports as assigned.
• Support Public Relations team with Crisis Communications monitoring as required
• Performs other tasks or projects as assigned by the Regional Commercial Director and Senior Director of Public Relations & Communications.

What you bring:

• Diploma in Digital Marketing or equivalent.
• Three to five years of experience in a digital marketing capacity.
• Experience with Google platforms, Adobe Analytics/ Google Analytics, Social Media platforms, consumer engagement and strong awareness of the digital world.
• Ability to manage third-party agencies, partners, and vendors.
• Excellent writing, presentation and communication skills.
• Attention to detail and organization.
• Ability to multi-task effectively, managing multiple projects while being cognizant of deadlines and priorities.
• Hospitality experience preferred.
• Proficient in Microsoft Office Applications.

What we offer:

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/life insurance
• Employee service awards

Schedule & Hours:

This position requires the incumbent to work from Mondays to Fridays, 8.30 am to 6.00 pm. Business travel to Four Seasons Resort Maldives will be required for up to three (3) times per calendar year.

As my client continues to grow rapidly in the DC application, this role is newly created to aggressively specify my client's DC solutions in the APAC (exclude China and India) region, achieving opportunities pipeline and customers acquisition targets.

RESPONSIBILITIES

• Act as the primary point of contact for DC Consultants and selected DC Key Accounts, collaborating internally to champion customers’ needs and drive outcomes.
• Create mapping for individual DC Consultant and regularly track progress.
• Actively promote my client's DC solutions to increase market awareness and acceptance.
• Position my client's DC solutions as primary offerings in DC Consultants & customers’ designs.
• Expectation to specify on design level (pre-tender).
• Provide prompt technical support to DC consultants or customers during the project process.
• Liaising with product/technical/back-office teams from factories, regional technical team.
• Work closely with the Sales Team on deal capture.
• Feedback on competitions solutions updates in the market.
• Regularly update activities via CRM platform (Sales force) to track opportunities pipeline.

REQUIREMENTS

• Electrical Engineering Bachelor’s Degree Preferred.
• DCD (Data Center) certification will be advantageous.
• At least 5 years of technical experience in DC / UPS & battery applications.
• Battery and UPS/Charger Systems and BMS relevant field experiences will be advantageous.
• Strong networks with DC consultants/end-users.
• Ability to utilize AutoCAD / design software.
• Project management track record.
• Good presentation skills.
• Full working proficiency in English.
• Ability to work independently and as a team player.
• Regional travel (30%) is required.

Interested applicants, click APPLY NOW or text +65 81570929 for fast response. Only shortlisted applicants will be notified

Benny Teo Jie Yi

Reg No:R1876853

EA License No: 23C2072

1. Job Description:

• Good project planning, coordination, and management of projects to be on schedule, within budget and with acceptable quality in large-scale, SCADA / Control systems for MRT systems in both local and overseas.
• Communicate at all levels with the project/management organization and work with teams within the project to resolve project and interface issues.
• Able to communicate well and manage customer expectations.

1. Job Requirement:

• Degree in Electronics, Electrical, Communications or Computer Engineering with 10 - 15 years’ experience in managing large scale infrastructure projects.
• Good knowledge of standard contractual / commercial terms and conditions for engineering projects.
• Possess relevant SCADA/ Control Systems knowledge.
• Assertive and possess strong leadership qualities.
• Strong project management skills.
• Possess PMP certification will be an added advantage.

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for
- Current remuneration
- Expected remuneration
- Notice period

John Goh Meng Chye

EA License No : 06C4642
EA Reg No : R1102621

The Learning & Development (L & D) Lead is responsible for the training and professional development of the Company’s employees. The purpose is to make the most out of people’s talents and help them develop to their full potential. At the same time, to keep a strong focus not just on what the learner wants and needs, but also on the needs of the Company.

The L & D Lead together with HR to work closely with HODs to ensure that:

• They have a strong understanding of what the Company’s objectives are and that they create training programs that are aligned with these objectives.
• They have a full understanding of the various business units and their specific training requirements.

Job Duties

• Identify training needs, recommending and implementing solutions, and evaluating and measuring effectiveness.

• Lead the development and continuous improvement of a comprehensive training strategy ensuring strategic alignment of training and development with business goals.

• Collaborate with HR team members and business leaders to understand their needs related to training and development by proactively interfacing with key stakeholders in order to understand, recommend and deploy effective solutions.

• Conduct assessments and analyses to define performance, skill and knowledge gaps and recommend training and development to drive individual and company-wide capability and performance improvement.

• Partner with the HR team to recommend and develop employee engagement programs and activities that enhance employment experience.

• Design and develop programs and curriculum, partner with internal subject matter experts and/or external vendors to achieve defined training, learning and development objectives.

• Develop and implement a comprehensive communication strategy for training and development programs.

• Establish and maintain individual and organizational performance evaluation methods for training content, delivery, activities, engagement and outcomes. Utilize metrics to validate knowledge transfer and return on investment.

• Tracking budgets and negotiating contracts with external vendors.

• Supporting HR team in other projects when required.

Requirements

• 5 - 7 years of relevant experience including developing, implementing and delivering programs
• Experience in People Management is a must
• ACTA certification
• Strong business acumen and ability to translate business priorities/challenges to strategic learning initiatives
• Bachelor’s degree preferably in HR studies, organizational development/psychology
• Strong team player with the interpersonal skills to influence and interact well with stakeholders; an effective communicator with the users and project teams to ensure project success.
• A curious and inquisitive mindset to offer innovative ideas and improvement in a complex set up
• Constantly updating latest training trends, changes in learning theory and developments in learning technologies
• Able to work independently and lead teams in a fast-paced environment
• Possesses a sharp eye for details and able to produce neat, well-organized paperwork

Leading property developer in Southeast Asia, known for its innovative and sustainable real estate projects. With a focus on creating communities.

• Leasing/Real Estate Global International Property Developer
• Good learning opportunities, great team working environment, stable company
• Retail/Office Commercial Leasing, come with a proven track record + team sup.

Responsibilities

• Participate in the leasing and planning of a Grade A office building
• Create and implement marketing and leasing strategies
• Work with agents to gather market insights and provide updates on the office portfolio
• Conduct viewings with corporate tenants, negotiate RFPs and lease agreements, and handle tenancy-related matters
• Contribute to tenant engagement initiatives and develop marketing materials/tools
• Prepare reports on office rentals, tenancy schedules, and market prospects
• Conduct market research to identify industry trends
• Assist in the development of marketing materials and resources
• Foster strong relationships and networks with real estate consultants, tenants, partners, vendors, and agents

Requirements

• Bachelor’s degree in any discipline; preference for degrees in Real Estate.
• Over 5 years of experience in leasing, real estate, or property management, ideally in Retail or Office leasing.
• Experience in team management.
• Demonstrated success in negotiating lease agreements and achieving occupancy goals.
• Strong communication, presentation, and negotiation skills.
• Ability to collaborate effectively with cross-functional teams and build solid relationships.
• Highly organized, detail-oriented, and capable of managing multiple leasing activities at once.
• Results-oriented mindset with a proven track record of meeting leasing objectives and deadlines.

For more information about this role please contact Alex Beattie at +852 3892 2368 or email to [email protected].

Data collected will be used for recruitment purposes only. Personal data provided by job applicants will be used strictly in accordance with the Personal Data (Privacy) Ordinance. We regret that only the shortlisted candidates will be notified.

Exciting news! We are on a growing journey and building a stellar team!

At Sunnystep, we are not just building leaders – we are cultivating a dynamic team that thrives on innovation, collaboration, and collective success.

Why should you be part of Sunnystep’s success?

We are an innovative force in consumer retail with a clear brand purpose — we believe wellness starts with our feet. Good shoes support our feet and our body, and help us move and live better.

We are redefining comfort in every step to an unparalleled experience without compromising on style. Our mission is to revolutionize the footwear industry by crafting the most comfortable shoes with unwavering commitment to environmental responsibility ensuring that every step our customers take not only embodies unrivalled comfort but also leaves a positive impact on the planet.

We are looking for an experienced and empathetic Customer Service Manager to lead and elevate our customer support operations. This role is critical to ensuring a seamless and positive experience for all customers, reflecting Sunnystep’s commitment to comfort, sustainability, and exceptional service. The Customer Service Manager will oversee a team of support specialists, manage customer inquiries, and implement strategies to enhance satisfaction and loyalty.

You will also be responsible for:

• Customer Service Leadership
  Develop and implement a customer service strategy aligned with Sunnystep’s brand values and business goals.
  Lead, mentor, and motivate the customer service team to deliver exceptional support.
  Set and monitor performance metrics to ensure high-quality service and operational efficiency.
• Customer Support Operations
  Oversee daily customer interactions across all touchpoints, including email, phone, live chat, and social media.
  Handle escalated customer concerns with professionalism and a solutions-oriented approach.
  Ensure prompt resolution of customer issues, maintaining a balance between customer satisfaction and business needs.
• Customer Feedback and Insights
  Collect and analyze customer feedback to identify pain points and opportunities for improvement.
  Collaborate with cross-functional teams to address recurring issues and enhance the customer journey.
  Advocate for the customer by sharing insights that guide product development and service improvements.
• Process Optimization
  Continuously improve customer service processes, workflows, and tools to enhance efficiency and effectiveness.
  Implement systems for tracking and reporting customer service KPIs, such as response time, resolution time, and satisfaction scores.
  Ensure compliance with company policies and procedures in all customer interactions.
• Training and Development
  Develop and deliver training programs to upskill the customer service team on products, brand values, and customer engagement techniques.
  Foster a culture of continuous learning and professional growth within the team.
  Keep the team updated on new product launches, policies, and processes.
• Technology and Tools Management
  Evaluate and implement customer support software and tools to streamline operations.
  Ensure the team leverages CRM systems to maintain accurate records of customer interactions.
  Stay updated on emerging trends in customer service technology to recommend enhancements.

We would want to speak with you if you are / have –

• Experience: 5+ years in customer service, with at least 2 years in a leadership role. Experience in footwear, retail, or lifestyle brands is a plus.
• Customer-Focused: Deep understanding of delivering exceptional customer experiences and building customer loyalty.
• Problem-Solving: Strong ability to resolve issues effectively and efficiently.
• Leadership: Proven track record of managing and developing high-performing teams.
• Communication: Excellent verbal and written communication skills, with the ability to convey empathy and professionalism.
• Technical Skills: Familiarity with customer support tools (e.g., Zendesk, Salesforce, or similar) and analytics platforms.
• Education: Bachelor’s degree in Business, Communications, or a related field preferred.

Headquartered in Singapore, Sunnystep is committed to fostering community, inclusivity, integrity, and technology to support everybody’s journey of possibilities.

We review each application thoroughly and will arrange an initial discussion with the shortlisted candidates who best meet our requirements. If you find that the requirements align with your experience and expertise, you may express your interest through this job advertisement or you may reach out to our Hiring Team – [email protected].

Job Description

• Ensure high guest satisfaction to build loyalty and return business
• Is responsible for the proper and efficient functioning of the Concierge and Bellhop activities
• Handles staff rostering for baggage and concierge department
• Trains, motivates and coaches staff
• Anticipating guest needs and requests, and creating memorable experiences through personalized service
• Responding to requests or complaints made by guests in professional and polite manner in order to guarantee guest satisfaction.
• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a leader in displaying outstanding hospitality skills.
• Empowers team members to provide excellent guest service.
• Provides services that are above and beyond for guest satisfaction and retention.
• Maintain a strong relationship with all departments to support hotel operations and goals and to expedite the resolution of any problem that may arise through the general operations of the hotel.
• Regularly review and analyze guest feedback, conducting surveys and utilizing guest satisfaction metrics to drive improvements.
• Implementing procedures/guest recognition program, communicating and ensuring the process.
• Actively conduct and deliver training contents to constantly refresh the team members on the SOPs, service best practices and others.
• Continuously refine service standards and SOPs; communicate these to team members to ensure compliance.
• Maintain high visibility in public areas during peak hours.
• Coordinates and ensure smooth baggage and item delivery and collection for guest stay
• Brief department of any upcoming activities
• Handles activities taking place in the hotel and familiarizes with the VIP/group arrivals/departures, etc
• Ensure safety and hygiene in work areas
• Is familiar with all hotel emergency procedures

Job Requirement

• At least 2 years of experience in a similar capacity
• Well-groomed with excellent interpersonal and communication skills
• Positive work attitude, able to work independently and in a team