Job Summary:
The Operational Manager is responsible for overseeing the day-to-day operations of
Hillmor D Cuisine, ensuring smooth functioning and high-quality customer service. This
role involves managing staff, inventory, and finances, as well as ensuring compliance
with health and safety regulations. The Operational Manager will play a key role in
improving efficiency and maintaining a welcoming, clean, and vibrant environment for
both customers and employees.
Responsibilities:
1. Manage and oversee all aspects of daily operations, including staff scheduling,
inventory control, equipment maintenance, and vendor relations.
2. Hire, train, supervise, and develop staff to deliver excellent customer service.
Conduct regular performance evaluations and provide feedback. Address staffing
needs, including disciplinary actions if required.
3. Maintain high levels of customer satisfaction by ensuring timely, courteous, and
efficient service. Handle customer complaints and resolve issues swiftly.
4. Monitor and manage daily sales, budgets, and expenses. Oversee cash handling,
prepare financial reports, and ensure accurate record-keeping. Identify areas for
cost reduction and operational efficiency.
5. Monitor stock levels and order supplies as necessary, ensuring that products are
fresh and available. Work with suppliers to negotiate pricing and contracts.
6. Ensure the coffee house complies with all local health and safety regulations.
Maintain cleanliness and sanitation of the facility at all times. Conduct regular
health and safety checks.
7. Work with the marketing team to execute promotional campaigns, loyalty
programs, and community engagement initiatives. Analyse customer feedback to
improve the overall experience.
8. Ensure consistent quality in coffee preparation, food presentation, and overall
service. Monitor standards and work closely with baristas and kitchen staff to
maintain quality.
9. Handle any operational challenges that arise, such as staffing issues, equipment
breakdowns, or unexpected customer demands, with professionalism and
efficiency.
Qualifications:
1. Proven experience in a managerial or supervisory role, preferably in a café,
restaurant, or hospitality environment.
2. Strong leadership and team management skills.
3. Excellent customer service skills and the ability to resolve conflicts professionally.
4. Knowledge of health and safety regulations within the food and beverage
industry.
5. Proficiency in financial management, including budgeting and inventory control.
6. Ability to multitask and work in a fast-paced environment.
7. Strong organisational skills and attention to detail.
8. Passion for coffee and food service, with a focus on delivering high-quality
products.
