When the restaurant manager manages restaurant, it means they order, receive, store and track all of the restaurant's food and beverages, including its equipment and supplies. Therefore, one of this job's key responsibilities is to ensure that there's enough inventory to fulfil the menu requirements and to meet customer demand. To meet these demands, they perform tasks such as:

• monitoring usage rates of the various dishes and managing waste to ensure the restaurant doesn't sustain unnecessary costs
• storing food inventory at the right temperature and in clean, secure units
• preventing shortages or overstocking by monitoring inventory levels and ordering the supplies on time
• In this position, you have the crucial duty to ensure that the physical appearance of the establishment remains attractive, hygienic and comfortable for customers. This involves creating and enforcing a schedule that outlines the daily, weekly and monthly tasks required to keep the place clean. The cleaning usually happens before opening hours and in between busy service periods. Cleaning doesn't only apply to the inside of a restaurant, but also to the external areas, such as the landscaping areas and parking lot.
• Able to work night shift
• Must be able to work night shift and split shift
• Must be able to work extra hours or weekend if needed

Job Responsibilites

• Manage the overall delivery of the infrastructure project on or ahead of time with all client expectations met.
• Assign resources to deliver the works within budget, time, quality and regulatory standards, monitor and guide workflow, setting daily, weekly and long-term project goals.
• Manage the specialist functions of design, engineering, procurement and construction, manage the interaction of various disciplines and multiple work streams.
• Production planning, review progress against plans, contractual arrangements and delivery milestones to ensure they are on schedule and within quality and cost estimates and take effective remedial action as required.
• Financial Management: Ensure strong contract, commercial and financial risk management, accurate forecasting of both costs and revenue, take corrective action in line with CCCC authority and reporting frameworks and maximise the profit margin for the project.
• Demonstrate leadership in risk management, compliance and auditing and ensure legislative, pre-contract and commercial obligations are met, including compliance with the relevant Building Code.
• Stakeholder management: Ensure that stakeholders are actively engaged and that beneficial relationships between the project and the client, subcontractors, community and other external parties are developed and maintained.
• People management: Monitor staff and labour resourcing to ensure the project has the capability to achieve targets, supervise workforce, including subcontractors and foster a high performance team with a positive employee relations environment.
• Contribute to new business, continuous improvement and broader business activities
• Arrange coordination with LTA and QPS and meeting with subcontractors.
• Coordinate with headquarter and site team to obtain enough resources for the projects
• Organize a proper project management team & plan to carry out the construction works
• Submission of progress report to project manager, client and relevant personnel.
• Ensure compliance with all authorities' regulations, which include BCA, PG, PUB and NEA etc.
• Perform all duties in accordance with company’s polices, processes, systems, reporting and procedures.

Job Requirement:

• Holds a Recognised Degree in Civil Engineering or transportation engineering degree.
• Minimum ten (10) years of experience in construction industry
• At least seven (7) years of experience with main-contractor.
• Able to to lead work with counterparties overseas.
• Possess effective time-management skills to meet deadlines and planned deliverables.

• Oversee and direct construction projects from conception to completion
• Review the project in-depth to schedule deliverables and estimate costs
• Oversee all onsite and offsite constructions to monitor compliance with building and safety regulations
• Coordinate and direct construction workers and subcontractors
• Select tools, materials and equipment and track inventory
• Meet contractual conditions of performance
• Review the work progress on daily basis
• Prepare internal and external reports pertaining to job status
• Plan ahead to prevent problems and resolve any emerging ones
• Negotiate terms of agreements, draft contracts and obtain permits and licences
• Analyse, manage and mitigate risks
• Ensure quality construction standards and the use of proper construction techniques

About JobTech

JobTech is the world's leading artificial intelligence and big labour data analytics product company that empowers leaders to develop people for new work realities, driven by real labour market needs and individuals' personal aspiration. JobTech is growing rapidly with global big names customers from both private and public sectors.

About the Team

The JobTech team is an enthusiastic bunch, obsessed with solving human capital business problems in talent development, using deep technology and labour market data. We embrace empowerment and appreciate the depth of every member’s area of expertise. We are hands-on dreamers who are willing to invest in projects and people. If you think you should be part of this awesome team looking to scale faster and better, don’t be shy and let us know!

Job Description

JobTech is a product start-up looking to solve real world labour problems and deliver the best possible experience to our end users. In this unique role, you will be responsible for understanding and translating business needs into innovative product designs that meet customer pain points and drive business success.

• Define the product vision, strategy, and roadmap based on market research, competitive analysis, and customer insights.
• Create high-fidelity mockups and prototypes that effectively communicate interaction and design ideas.
• Work closely with stakeholders to gather and prioritise product requirements.
• Collaborate with engineering, design, marketing, and sales teams throughout the product development lifecycle.
• Conduct sprint planning and manage Agile processes to ensure timely delivery of product features.
• Develop and maintain product documentation including specifications, user stories, and release plans.
• Monitor and analyse product performance metrics, user feedback, and support requests to iterate on the product and drive improvements.
• Champion the product internally and externally, providing product expertise and support as needed.
• Ensure alignment of product initiatives with company goals and objectives.

Requirements

• Proven experience as a Product Manager or similar role in a technology-driven company.
• Strong understanding of SaaS products and familiarity with Agile/Scrum methodologies.
• Excellent communication, interpersonal, and leadership skills, with a proactive approach to fostering collaboration and driving initiatives forward.
• Ability to translate business strategy and user needs into product requirements.
• Analytical mindset with strong problem-solving abilities.
• Experience in conducting competitor analysis and using findings to drive product strategy.
• Knowledge of sprint planning and Agile development practices.
• Knowledge of design software, such as Figma is a plus.

Compliance with our strict information security policies is mandatory

• Policy Compliance: Adhere to JobTech's information security policies and procedures.
• Risk Management: Identify, assess, and mitigate security risks to protect sensitive information.
• Incident Response: Participate in the detection, analysis, and response to security incidents.
• Security Training: Attend regular training on information security best practices.
• Data Protection: Ensure the confidentiality, integrity, and availability of JobTech data.
• Regulatory Compliance: Ensure compliance with relevant legal, regulatory, and contractual requirements related to information security.
• Team Collaboration: Work closely with other functional departments to ensure cohesive security measures.
• Confidentiality: Maintain the confidentiality of sensitive information and enforce data protection measures.
• Continuous Improvement: Stay updated on the latest security trends and continuously improve the JobTech's security posture.Product Manager

Job Description & Requirements

Roles & Responsibilities

Job Scope:

Manage all the variation claims with Client and coordinate with JV partner and internal stakeholders including preparation of documentation, substantiation as per contract requirements, timely submission, meeting coordination and follow up till the conclusion of each variation/ claim.

Manage change order/ variation claim from subcontractors and prepare change order/ in support of variation order claims to client, and keeping track of all change orders

Work closely with Project teams/ various disciplines (Engineering, Construction, Procurement, Subcontractors, etc.) and coordinate the timely contract price adjustment/ claims including internal reviews/ approvals

Manage full spectrum of respective subcontracting works, measurement/ bill of quantities, cost plus and adjustable items as per claim requirements.

Prepare tender/ subcontract document, bid/ subcontract checklist and prepare bid/subcontract evaluation and summary

Ensure main contract terms, project specification and requirements are incorporated in the bid documents and subcontract document

Monitor, review and check subcontractors’ milestone/progress claims and invoice on timely manner, and coordination with internal cost control/ finance department for payment processing

Manage/ administer the subcontracts with subcontractors

Issue work order

Organise kick off meeting and other ad-hoc meetings with subcontractors

Handle and maintain performance securities with subcontractors

Manage day to day contractual correspondences with subcontracts including contractual letters preparation and tracking of incoming/outgoing letters

Procure all subcontracting work within budget and in accordance to comply financial guideline

Monitor subcontracting cost and ensure within allocated budget

Subcontract close out / settlement of contractual disputes related to subcontracts, final accounting, completion certificate, etc.

Participate in monthly cost review, if required. Manage warranty/ defect claims if any.

Participate in Project meetings, interface with cost control, procurement and others

Ad hoc assignment

Requirements:

Degree / Diploma in any Engineering disciplines or Quantity Surveying.

5 to 10 years of experiences in contract / claim administration

Familiar with offshore platforms, modules, FPSOs, jackets, etc. and onshore petrochemical plants, renewable energy era will be an added advantage

Good team player and able to work independently with minimal supervision

Willing to commit overtime as and when required

Duties and responsibilities:

• Overseeing the sales, directing and coordinating all sales activities
• Preparing sales budgets and projections and approving expenditures
• Handling and resolving customer complaints regarding a product or service
• Advising distributors and dealers on policies and Standard Operating Procedures (SOPs)
• Serving as the face of the organization to internal and external partners
• Making data-informed decisions to drive performance and resource allocation
• Developing and maintaining relationships with key clients
• Overseeing and directing performance of the sales team
• Identifying emerging markets to find new sales opportunities

Sales Manager Qualifications/Skills:

• Strong communication skills
• Creating and implementing a sales plan
• Meeting sales goals by monitoring progress
• Analyzing sales data
• Presentation skills
• Management and leadership skills
• Developing budgets
• Mentoring and coaching sales reps

Education and Experience Requirements:

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• Three to five years of sales experience
• Proven track record of positive sales performance

Job Responsibilities:

• Manages the activities of the cost accounting function.
• Oversees the gathering of historical cost data, investigation of cost structures, pricing of new services or products, and preparation of budget versus actual expense reports. Ensures that costs are allocated according to established procedures.
• Performs timely month-end close and submission of management reports.
• Performs timely analysis of financial results to help management drive plant’s KPIs and profitability.
• Drives the plant in asset management through monitoring of AR, physical inventory, fixed assets control, CAPEX forecast and CIP tracking.
• Ensures corporate governance and adherence to key corporate policies through review of the plant’s processes and approval of daily transactions.
• Coordinates USGAAP, SOX and statutory audits
• Manages the activities of the team and is responsible for training and development, and performance management of the staff.

Job Requirements:

• Minimum CPA and/or Degree in Accountancy or equivalent
• Minimum of 3 years relevant experience, of which 2 years should be in a supervisory / management capacity in manufacturing environment.
• Competent financial capabilities
• Hands-on with strong analytical skills
• Proficient in MS Office applications

A finance manager is hired to support an organisation’s executive management team through financial expertise and strategic decision making. Some of the critical responsibilities of a financial manager include: It is necessary to keep enough cash and liquidity to meet the requirements of a business. A firm can raise funds through equity and debt.

JOB REQUIREMENTS

• Perform a variety of advanced financial analyses to determine present and forecasted financial health of the company

• Use financial modeling to simulate financial scenarios

• Present potential scenarios and outcomes to management team

• Manage the preparation and publication of departmental and organization financial documents

• Collaborate with management on development and execution of funding strategies

• Examine financial and legal documents to verify accuracy and adherence to financial regulations and acceptable financial principles

• Develop or recommend solutions for problems or situations

Responsibilities

• Planning: Develop long-term plans and strategies for the company's success
• Managing: Supervise, hire, and train employees
• Analyzing: Analyze budgets to reduce costs and review contracts and purchase orders for quality requirements
• Improving: Identify areas for improvement and work with teams to develop solutions
• Managing quality: Manage quality assurance programs and review designs for quality
• Managing processes: Develop and monitor processes and procedures
• Managing risks: Anticipate and track operational risks and provide solutions
• Managing resources: Plan the use of materials and human resources
• Managing documentation: Create and monitor personnel documentation to ensure it complies with regulations

Responsibilities

• Manage inventory: Maintain accurate records of product storage and ensure that stock levels are adequate
• Plan deliveries: Set up schedules for incoming and outgoing shipments
• Manage contracts: Negotiate and manage contracts with suppliers
• Resolve issues: Investigate complaints and provide solutions, such as replacing faulty goods
• Analyze budgets: Plan and analyze budgets and expenditures
• Ensure compliance: Enforce industry laws, regulations, and company policies
• Lead meetings: Hold daily meetings to identify issues and actions to be taken
• Provide customer service: Maintain customer service logs and provide excellent customer service
• Manage staff: Oversee and lead a team of logistics specialists and coordinators

Job Description

Leadership

• Part of SG group management team
• Oversee, manage departments related to key activities associated with the role
• Provide mentoring & guidance for hiring, development, of staff in respective and associated departments

Engineering

• Accountable for maintenance and upkeep of all fleet vessels - owned and operated by SG group, including sourcing of spares and parts
• Accountable for Planned maintenance system implementation and maintenance, including monitoring and managing the operational performance of the fleet
• Setup and execute all engineering related projects and other specific projects as per management requirement, for SG group
• Accountable for management, including selection of engineering services vendors

Procurement

• Accountable for overseeing all group related procurement activities and budget accountability

Finance

• Accountable for budget management for operations in engineering and procurement department
• Responsible for managing financial delegation for expenses as per group policies

Compliance

• Responsible for ensuring compliance with company polices and rules within respective department
• Preparation and presentation of reports relating to fleet operational performance to support group KPI’s and reporting requirements
• Conduct of incident investigations and analysis of engineering matters or as assigned by COO
• Any other activity as required for the company’s deliverables as discussed in the leadership group

Requirements

Education

• Degree/Diploma in Mechanical engineering or Maritime certificate of competency (engineering)
• Experienced in overseeing engineering projects
• 3-4 years’ experience in a team lead experience in technical position

Skills

• Leadership, communications, teamwork, risk management, analytical, presentation, negotiation, people management

Position Overview:

As the Quality Manager, you will be responsible for ensuring the highest quality standards in the development and production of biomedical products. You will lead and manage quality assurance activities across the production process, ensuring compliance with regulatory requirements, industry standards, and company policies. You will play a pivotal role in driving continuous improvement initiatives and fostering a culture of quality within the organization.

Key Responsibilities:

• Oversee and manage the company's Quality Management System (QMS), ensuring compliance with ISO 13485, FDA regulations, and other applicable standards.
• Develop, implement, and maintain quality assurance policies and procedures.
• Lead quality audits, internal and external inspections, and regulatory compliance assessments.
• Monitor and report on quality performance metrics, identifying trends and areas for improvement.
• Manage the resolution of non-conformances, corrective actions, and root cause analysis.
• Collaborate with cross-functional teams (e.g., R&D, Manufacturing, Regulatory Affairs) to ensure product quality throughout the product lifecycle.
• Ensure proper documentation and traceability for all quality-related activities.
• Train and mentor staff on quality processes and regulatory requirements.
• Maintain relationships with regulatory bodies, customers, and suppliers to ensure ongoing compliance and quality standards.

• Understand customer needs and offer solutions and support
• Organize and coordinate sales representatives schedules
• Research potential leads from business directories, web searches, or digital resources
• Recruit, hire, and train new sales representatives
• Receive and report on all sales leads
• Supervise sales representatives and assistants
• Answer potential customer questions and follow-up call questions
• Work with sales team when closing sales
• Track weekly, monthly, and quarterly performance and sales metrics
• Meet all sales quotas and goals
• Assist sales representatives and team to meet and exceed goals

• Understand customer needs and offer solutions and support
• Organize and coordinate sales representatives schedules
• Research potential leads from business directories, web searches, or digital resources
• Recruit, hire, and train new sales representatives
• Receive and report on all sales leads
• Supervise sales representatives and assistants
• Answer potential customer questions and follow-up call questions
• Work with sales team when closing sales
• Track weekly, monthly, and quarterly performance and sales metrics
• Meet all sales quotas and goals
• Assist sales representatives and team to meet and exceed goals

• Understand customer needs and offer solutions and support
• Organize and coordinate sales representatives schedules
• Research potential leads from business directories, web searches, or digital resources
• Recruit, hire, and train new sales representatives
• Receive and report on all sales leads
• Supervise sales representatives and assistants
• Answer potential customer questions and follow-up call questions
• Work with sales team when closing sales
• Track weekly, monthly, and quarterly performance and sales metrics
• Meet all sales quotas and goals
• Assist sales representatives and team to meet and exceed goals

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

· Identifying opportunities and strategies to increase sales.

• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

• At least 1 year of Sales experience within the interior construction sector.
• With presentations and time management skills.
• Diploma / certification in any of the following: Architecture, Interior Design, Project/construction management, Marketing Management or related building construction/ M&E studies, Marketing Management.
• Familiar with, electrical, Celling partition work, carpentry, Tilling work, Awning work, renovation works and fit-out works.
• Experience in managing multiple projects.
• Positive, commitment and “can-do” attitude.
• High integrity, good team player, keen desire to learn, contribute, advance and progress with the company.
• Delivering business/Market share in collaboration with Zonal Sales teams for the year/quarter/month
• Salary+Sales Commission+Yearly Bonus
• Responsible to lead development and implementation of key strategic marketing initiatives for Singapore comprising of PQ, CPC, PDA and Bussmann in order to achieve the Sales Revenue growth in Singapore year on year
• Coordinating market analyses with sales team members and defining appropriate forecasts and plans
• Driving sales efficiency by delivering appropriate product knowledge information and training for each salesperson
• All works Monitoring with subcontractor and handover to clients.
• Monitoring Payment

Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

Fleek Salon is a beauty salon located at the Heart of Jurong west market. Our company have been in the beauty industry for over 15 years. Our clients are mainly from the neighbourhood with large customer base. We offer a huge variety of hair services for our clients as well as other beauty services such as facial and TCM treatments. We are expanding and our new shop requires new enthusiastic beautician who are not only outgoing but also a competent team player in order to work with other associates to promote wide variety of beauty packages and services to our customers.

We are looking for Experienced Full Time to our growing family:-

Basic Salary + Commission

1)Beautician

2) Beauty consultant

3)Hairstylist

4)Senior Hairstylist

5)Manager

Basic requirements:

-Consultant experience needed for managerial roles otherwise beauty industry experience.

- 6 days work week
- Other ad-hoc duties instructed by the manager
- Promote wide range of services and packages
- Excellent customer service and communication
- Hardworking and team cooperation
- Able to commute well with peers / a team player
- Able to speak basic Chinese and English to maintain good after-sales relationship with different racial clients. (Most clients speak English and Chinese only)
- Strong negotiation and selling skills, well groomed and presentable.
- Independent and self-motivated

-Problem solving

- Beauty / Facial knowledge

-MUST HIT PERSONAL SALES TARGET & COMPANY TARGET

Sales Manager Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

We are looking for a PASSIONATE Marketing Professional who has a strong background in Go[1]To-Market (GTM) for eCommerce and retail solutions and wants to be part of a high growth and performing team to chart out winning 360 campaigns.

Join Singapore No.1 Rice Dumpling Brand – Joo Chiat Kim Choo, and together, we’ll make this renowned heritage come alive where every corner of Singapore will get to know and savour a

piece of this traditional treasure.

Responsibilities

• The brand’s custodian to develop GTM strategies and winning 360 campaigns with a focus on outreach and achieving sales targets
• Develop key marketing messages in positioning the brand for differentiation; lead the creative content work from copywriting, packaging, design creative brief, photo shoot and video planning, product presentation decks to digital marketing & sales platform management (e.g. Website, Facebook, Instagram, TikTok, Xiaohongshu, Shopee etc)
• Gather business intelligence information such as market trends and industry players’ strategies and activities to provide recommendations for brand development, new product launches, new packaging, price setting etc
• Marketing budget management to maximise gains and reduce costs
• Liaise with external counterparts such as Public Relations agencies, media, influencers, vendors and suppliers
• Conduct Brand and Product Training for internal and external stakeholders
• Work closely with Sales Team to analyse data to formulate new / enhanced business strategies / solutions to achieve sales targets
• Responsible for weekly and monthly reports on business analysis, competitive analysis, ongoing and upcoming campaigns, and sales targets
• Any other assignments and duties assigned by HOD

Requirements

• Minimum Degree in Marketing, with at least 3 – 5 years of relevant experience in Marketing / Trade Marketing / Brand Management for F&B / FMCG / Hospitality industry
• Prior working experience on managing multiple ecommerce (sales) channels would be an added advantage
• Strong business acumen with proven project management skills
• Proven experience in analysing and interpreting data
• Adaptable, resourceful, independent, and able to thrive in a fast-paced industry
• Positive, self-motivated, have an eye for details and able to work with tight timelines
• Proficient in MS Office applications, especially in Excel and PowerPoint
• Exceptional copywriting and storytelling abilities to effectively engage diverse audiences
• Ability to converse in Mandarin to communicate with Mandarin speaking counterparts
• Willing to work in the West Area

Responsibilities

· Responsible for overall performance of assigned kitchens

· Oversee preparation and production of food items

· Drive food quality assurance and process improvement

· Work closely with all stakeholders to ensure delivery-on-time fulfilment

· Manage and uphold serviceability and hygiene integrity of kitchen infrastructure & equipment

· Manage staff related matters; including staff integration, coaching/mentoring and performance management

· Participate in cross functional initiatives, including automation projects

Requirements

· Diploma in F&B Management/Operations, Culinary Arts or equivalent

· At least 5 years of relevant working experience in food production setting

· Resourceful and innovative

· Able to work 6 days work week

· Strong interpersonal and leadership skills, with an eye for detail

• Understand customer needs and offer solutions and support
• Organize and coordinate sales representatives schedules
• Research potential leads from business directories, web searches, or digital resources
• Recruit, hire, and train new sales representatives
• Receive and report on all sales leads
• Supervise sales representatives and assistants
• Answer potential customer questions and follow-up call questions
• Work with sales team when closing sales
• Track weekly, monthly, and quarterly performance and sales metrics
• Meet all sales quotas and goals
• Assist sales representatives and team to meet and exceed goals

Responsibilities

* Proficiency in using office software(Word, Excel, PowerPoint) and basic computer operations.

* Good communication and interpersonal skills to build positive working relationships with team members and clients.

* High attention to detail, ensuring accurate completion of documents and reports.

* Input and maintain key information in the company’s database to ensure data accuracy and completeness.

* Manage all accounting transactions, calculate and control all the employees’ payrolls;

* Prepare budget forecasts, publish financial statements in time, handle monthly, quarterly and annual closings;

* Reconcile accounts payable and receivable, ensure timely bank payments;

* Compute taxes and prepare tax returns, report on the company’s financial health and liquidity;

* Able to audit financial transactions and documents, reinforce financial data confidentiality and conduct database backups when necessary;

* Must comply with financial policies and regulations.

* Manage employee records and HR documentation;

* Handle HR compliance and legal requirements.

* Plan and coordinate administrative procedures and systems and devise ways to streamline processes

* Recruit and train personnel and allocate responsibilities and office space

* Assess staff performance and provide coaching and guidance to ensure maximum efficiency

* Ensure the smooth and adequate flow of information within the company to facilitate other business operations

* Monitor costs and expenses to assist in budget preparation

* Ensure operations adhere to policies and regulations

* Keep abreast with all organizational changes and business developments

Main Tasks:

· Client Relationship Management

· Account Growth & Retention

· Coordinate with Internal Teams

· Marketing, Sales Support and Upselling

· Reporting & Account Administration

· Problem Resolution

Activities Relating To Main Tasks:

1. Client Relationship Management

· Serve as the primary point of contact for a portfolio of clients, ensuring their satisfaction and maintaining a positive relationship.

· Act as the liaison between the client and internal teams (e.g., commercial group, project/engineering group, business support group, operation group).

· Understand clients' business needs and objectives, and provide tailored solutions to meet those needs.

· Building relationships with key influencers of clients.

2. Account Growth & Retention

· Identify opportunities for account growth by understanding client needs and proposing new services, products, or solutions.

· Work with clients to resolve any issues or challenges they may face, ensuring the long-term retention of key accounts.

· Monitor IKM’s performance to account and provide strategic guidance to improve customer satisfaction and service delivery.

3. Coordinate with Internal Teams

· Coordinate with commercial team on the submission of proposal or tender to clients, ensuring deadlines are met and expectations are exceeded.

· Collaborate with internal teams (e.g., project engineering group / operation group) to ensure smooth delivery and execution of client requests.

· Ensure all contractual obligations to client are met or exceeded.

· Coordinate all information / inquiries with internal teams to ensure all resources are available to meet demand.

4. Marketing, Sales Support and Upselling

· Identify and pursue opportunities for upselling and cross-selling additional services or products to clients.

· Prepare and deliver presentations, proposals, and quotations to clients, collaborating with the sales team where necessary.

· Negotiate contract terms & conditions and pricing adjustments as required.

· Promote IKM brand awareness to clients, by online media and offline events.

5. Reporting & Account Administration

· Maintain accurate and up-to-date records of client interactions, including contracts, meeting notes, and communications.

· Acquisition and reporting of market survey information, and project forecast.

· Provide weekly account status updates to clients and internal stakeholders, reporting on account health, project progress, and any issues or concerns.

· Monitor client satisfaction through feedback surveys or direct communication, and implement improvements as needed.

· Participate in weekly sales meetings for IKM Testing.

6. Problem Resolution

· Proactively address and resolve any issues or concerns raised by clients in a timely and professional manner.

· Work closely with project or technical teams to ensure that problems are addressed quickly, and solutions are implemented efficiently.