Responsibilities

• Develop and execute digital marketing campaigns to enhance digital awareness and engagement of the museum and its offerings and help scale the museum towards mass-personalisation marketing.
• Manage the National Museum of Singapore, Changi Chapel and Museum as well as Reflections at Bukit Chandu websites, overseeing the design and development of any other new system requirements that may affect the websites, particularly integration of CMS (Sitecore) and CRM systems. 
• Lead in digital project management and work with external vendors and internal teams during project and content development, as well as the management of post project follow through such as maintenance and data analysis of results against agreed outcomes. This includes execution of the digital marketing projects for exhibitions and programmes, conducting UX design validation and performing User Acceptance Testing (UAT) to ensure a positive overall user experience.
• Manage media buying and creative agencies on delivering digital campaigns, and monitor effectiveness, finance management and develop contingency strategies when required.
• Manage digital marketing software, produce analytic reports on digital marketing performance across projects to evaluate campaign effectiveness and provide recommendations.

Requirements

• Preferably at least 3-5 years of relevant experience particularly in digital marketing and communications
• Excellent communication, analytical and organisational skills, able to multi-task, and has experience in project management and preferably in government procurement as well
• Strong understanding of digital marketing channels and social media platforms
• Basic knowledge of HTML & website content development, familiarity with SiteCore CMS, Adobe Experience Cloud, Matterport 3D and relevant 3D AR/VR tools a strong plus
• Experience in the implementation and maintenance of interactive and immersive technologies will be advantageous
• Ability to work independently and as part of a team
• Interest in the Arts and Heritage Sector

Applicants will be notified on whether they are shortlisted within 4 weeks of the closing date of this job posting.

·       Manage manpower resourcing, including recruitment, outreach, on-boarding, postings and secondment, internship management, re-employment, contract renewal and exit management.

·       Foster strong relationships with stakeholders, communicate effectively, and build trust, to effectively influence, facilitate, negotiate, and resolve conflict in order to develop and engage employees (e.g., convey policy rationale).
 

·       Develop and implement recruitment strategies (sourcing, assessment, and selection) to maximise the effectiveness of the selection process that will help the PA achieve its current and long-term goals.

·       Provide professional advice to Division on the interpretation of HR policies and staff matters (e.g., staff profile, recruitment, postings, temporal staff, re-employment, exit strategies etc).

·       Champion new ways of working by applying and implementing innovative solutions to day-to-day work.

·       Design, translate, and implement policies and processes that are staff-centric while taking into consideration staff and organisational needs, relevant legislations, and industry best practices.
 

·       Develop and implement strategies that facilitate staff movements to meet the PA’s current and long-term goals and strategies, in anticipation of future workforce trends and conditions.
 

·       Leverage on technology and digital tools to optimise and enhance HR functions. This includes fostering a tech-focused and pro-digitalisation culture in the HR team.
 

·       Use data and analytics across a range of HR functions to generate insights for business intelligence and foresights for planning purposes.
 

·       Promote teamwork and team learning of HR staff for greater effectiveness and productivity of HR work.

Requirements

·            Excellent management and leadership skills with 3 years’ HR experience

in supervisory position

·            Work independently and take ownership of outcomes;

·            Value-add and Contribute to the success of a team;

·            Lead your peers;

·            Exercise diligence, care and attention to detail, and multi-task;

·            Good communication and interpersonal skills;

·            Think critically, analyse and interpret data, and exercise initiative; and

·            Learn quickly and adapt dynamically to change.

[What you will be working on]

• Strengthen the capabilities of volunteer management practitioners by deepening their knowledge and skills in volunteer management through learning & development opportunities, networking events and sharing of resources
• Engage social service agencies and their volunteer management practitioners continuously, promote sharing of best practices and collaboration within the volunteer management community
• Evaluate and measure outcomes of all initiatives with data and communicate the collective impact in volunteerism and volunteer management
• Manage strategic partners and stakeholders in the volunteerism ecosystem to support the NCSS 4ST Roadmap, NCSS Sustainable Philanthropy Framework and SG Cares initiatives
• Manage and ensure compliance of integrity in matters of people, processes, procurement and relationships (vendors/suppliers/partners etc)
• Any other duties as assigned
• Strengthen the capabilities of volunteer management practitioners by deepening their knowledge and skills in volunteer management through learning & development opportunities, networking events and sharing of resources
• Engage social service agencies and their volunteer management practitioners continuously, promote sharing of best practices and collaboration within the volunteer management community
• Evaluate and measure outcomes of all initiatives with data and communicate the collective impact in volunteerism and volunteer management
• Manage strategic partners and stakeholders in the volunteerism ecosystem to support the NCSS 4ST Roadmap, NCSS Sustainable Philanthropy Framework and SG Cares initiatives
• Manage and ensure compliance of integrity in matters of people, processes, procurement and relationships (vendors/suppliers/partners etc)
• Any other duties as assigned

[What we are looking for]

Personal Competencies:

1.      Proven ability to work well on own initiative and demonstrate high level of motivation required to meet the tight deadlines and thrive in challenging working environment

2.      Able to work collaboratively as part of a team and across teams to meet shared objectives with excellent interpersonal and communication skills

3.      Strong analytical, conceptualisation and problem-solving skills

4. Creative, resourceful and takes initiative  

Skills & Knowledge:

1.      Strong writing abilities and presentation skills

2.      Marketing and Project Management

3.      Partnership/Stakeholder Management

4.      Knowledge about social service sector (preferred)

Experience:

• At least 5 years of relevant work experience in partnership development and marketing communications
• Volunteering and/or non-profit experience is preferred
• Experience in the People-Private-Public sector will be an added advantage

[What you will be working on]

1.Perform relationship and engagement functions to achieve fundraising targets through all existing donation platforms
2.Work closely with President’s office to achieve fund-raising commitments
3.Strengthen the engagement and relationship with existing donors through regular and robust donor stewardship to enhance donor experience to promote continued support.
4.Plan and manage PC signature events such as Istana Open Houses and other PC related events such as media launches.
5.Cultivate and build up relationship with potential new donors by strategising the approach and implementation plan, in consultation with HOD.
6.Cultivate positive working relationships with internal stakeholders within NCSS in achieving philanthropy and engagement outcomes.

7. Secretariat duties for oversight committee
8. To manage operational budget and to have clear oversight on income and expenses.

[What we are looking for]

Personal Competencies:
1. Business acumen with high emotional intelligence
2. Analytical and able to make good judgement calls
3. Resourceful, agile and takes initiative
4. A team player who values inter-agency collaborations
5. Embraces ambiguity and strives for continuous progress and improvement
6. Passionate about creating an impact to the social service sector

Skills & Knowledge:

1. Fundraising, Business Development and Marketing

2. Event management

3. Excellent Communication Skills (Written & Spoken) with high confidence in public speaking

4. Basic data literacy and able to be comfortable with analysing spreadsheets and dashboards

5. Proficient in Microsoft Office

Experience in the following will be added advantage:
• Partnerships and Community Engagement
• Business development
• Sales and marketing
• Fundraising
• People-Private-Public sector collaborations
• Digital marketing

• Knowledge of social services and experience with public service procurement practices will be an added advantage

Key duties and responsibility that need to be performned to meet the primary objective of the job.This will include the important result areas (what along with the rationale (why).

- Relationship manager to assigned divisions within the district.

- Work closely with the Constituency Offices of assigned divisions in providing social and employment assistance to the needy within the division.

- Attend CDC, CCC and social services-related meetings/events to provide prompt and direct service to stakeholders in assigned divisions.

- Develop an in-depted knowledge of the characteristics of each of the assigned division in the district and identifies opportunities for collaboration.

- Assist Team Leader in executing plans for the development of CDC to achieve community goals.

- Develop and execute district level CDC projects and joint-projects with CDC community partners such as Grassroots Organisations, community partners, schools, government bodies and non-government organisaitns.

- Engage in research, needs assessments, and gather data to build institutional knowledge to enhance effectiveness of CDC projects.

- Provide administrative/logistical support to projects organisaed by PA Headquarters.

- Provide administrative/logistical support and guidance to the Standing Committees and project joint partners to facilitate effective implementation of their activities.

- Provide accurate record of the Standing Committee meetings in minutes.

Other Duties:

Other Ad Hoc duties not covered under main responsibilities and duties.

- Cover the duties of Team Leader (Projects) during his/her absence

- Performs other duties as assigned by senior officers

a)       Network Development and Growth (include Partners and stakeholders)

• Engage partners and stakeholders to grow and connect communities together by building their capabilities to meet emerging and existing needs (for example, connecting learning and caring communities).

b)      Strategic Planning and Whole-of-CDC policies

• Drive the process of developing strategies and initiatives to help the CDCs achieve its mission and objectives.
•  Develop and manage whole-of-CDC policies.

c)       Office of the Mayors (Foreign delegations/International Relations/Overseas meetings/forums)

• Assist in the Office of Mayors-International Relations related matters and work closely with Ministry of Foreign Affairs/Government agencies and overseas counterparts on trips and bilateral meetings/courtesy calls.

d)      Common Based Programmes

• Spearhead and lead national schemes that cut across five CDCs. Review and monitor common based programmes across CDCs to ensure the effective use of resources.
• Draft papers/reports and prepare/make presentations to highlight and profile CDC work as assigned by SD.

e)       Social Innovation and Community Development

• Develop and incubate innovative programmes to meet emerging and existing, and increasingly complex needs.

f)       Secretariat (meetings and parliamentary matters)

• Handle the corporate and administration functions of CPD which includes secretariat and staffing duties for meetings co-ordinated by and involving CPD; for programmes and projects and media matters involving all CDCs.
• Assist to design and facilitate Mayors and CPD/CDCs workplan/ workshops, and in the development of the overall CDCs’ strategies so as to align to CDC’s mission and PA’s objectives.

Other duties

• Task Forces/Committees as required.
• Perform any other duties as assigned by Senior Officers.

Experience

At least five years in a supervisory role and relevant working experience in developing new and strengthen existing networks to promote the work of the CDCs

The Senior Manager plays a pivotal role in supporting the Assistant Director (Policy & Administration) in policy review, digitalisation and strategic planning related to PA registered Trainers/Private Operators, courses, Interest Groups (IGs), and IG leaders. The responsibilities include monitoring the management of Trainers, IGs, case management, and course modules within the onePA system and future IT systems to facilitate effective community outreach. Additionally, the Senior Manager is responsible for maintaining records of quality service cases, overseeing feedback management from internal and external stakeholders, managing audits, and addressing audit observations to enhance the quality of training providers.

Furthermore, the role involves administering the Appointment and Renewal of Talent Advisory Panel members, overseeing the management of PA registered Trainers and Private Operators, identifying their training needs, and coordinating workshops to upgrade their skills and competency. The Senior Manager is also tasked with collating and reviewing regular reports on course participation and IG membership, generating data from the onePA/IT system for operational purposes, and preparing reports and materials for division/section meetings, presentations, and other briefings/workshops.

In addition, the Senior Manager liaises with PA registered Trainers/Private Operators, and Constituency Office Staff to align PA key messages, communicates with internal and external stakeholders on the dissemination of information and policies, and ensures the smooth operation of day-to-day office and administrative functions. Supervisory responsibilities include ensuring team compliance with Government Instruction Manual on Procurement rules and regulations, monitoring the Division's and team's budget utilization, guiding the Manager to optimize resource utilization, and overseeing the update of office inventory, maintenance of office equipment, and disposal of documents after the mandatory period.

Finally, the Senior Manager assists in other projects and duties as instructed by division's senior officers/management.

Knowledge & Skills

Minimum     

-     Demonstrates strong leadership and possess good co-curricular activities involvement

Desired       

-     At least 3 years of relevant working experience in policy development and implementation and/or quality service management work and/or work in people related field  

-     Possess good written and oral communications skills, analytical thinking and problem solving as well as planning and organising skills

-     Strong in data collation, analysis and presentation

-     Strong in managing and resolving quality service matters

-    Knowledge of 2nd language and effectively competent with computer office software

-    Able to work on weekends and weeknights, when necessary

[What you will be working on]

Lead in developing initiatives, platforms and supporting structures for encouraging  user empowerment, innovation and collective impact

• Translate the underlying principles related to empowerment, driving innovation and collective impact into initiatives suitable and value-adding to the social service sector
• Shape and employ levers (e.g. funding) towards culture change
• Consider how enablers (e.g. digitalisation, technology, use of space) can be tapped on and designed to enhance client outcomes and impact
• Design and pilot initiatives to mobilise the People-Public-Private sector towards innovation, empowerment and collective impact
• Work with external partners (e.g. MOHT, NVPC) to bridge domains areas (e.g. health, community) for service delivery and solutioning in a holistic and integrated way
• Mobilise resources as necessary to build capacity and capability in the sector for sustained change and positive impact
• Work with partners to evaluate the effectiveness of the initiatives

Cultivate a data culture to promote evidence-informed solutions and strong governance 

• Developing/enhancing platforms (e.g. Programme Evaluation System, Grant Portal) to allow NCSS’ efficient collection of and SSAs’ access to data and info (for programme management and fund application purposes)
• Practising good data collection and management (i.e. timeliness, cleanliness, security, relevance) through systems (e.g. donor management system, grants portal) for accurate analyses and upholding of grant governance
• Syncing with other systems to minimise duplication and ensure holistic representation
• Building capability in data management, analysis and application internally and externally

Build sector capability regarding empowerment, innovation and collective impact

• Partner with internal and external stakeholders for strategic reviews, shaping of solutions and the pilot-implementation of it
• Collate, translate and curate good practices towards models of care
• Develop capability building materials (e.g. guides, toolkits, playbooks, case studies) and create learning platforms to propagate the materials
• Facilitate the development of communities of practice so that new ways of working and skill-sets can be propagated, retained, deepened and enhanced

Others

• Research, conceptualise, experiment and iterate on other possible new ways of working that would enhance client outcomes, promote more effective service delivery and contribute towards positive societal impact
• Manage all communications and publicity of the implemented initiatives and solutions
• Report budget, KPIs and progress of projects
• Other duties as assigned

[What we are looking for]

Personal Competencies:

• Adaptable; able to handle ambiguity
• Capacity to think strategically and innovatively
• Both independent and a team player
• Self-motivated and action-oriented
• Able to interpret, analyse and present data
• Good communicator
• Attention to detail

Skills & Knowledge:

• Project Management
• Partner Engagement
• Critical thinking and Analytical
• Data management & analysis
• Human-centred design
• Systems-thinking
• Communications & Marketing
• Good interpersonal skills
• Good facilitation skills
• Change management

Experience:

At least 3 years of experience in social service sector (Manager)

At least 5 years of experience in the social service sector (Senior Manager)

Key responsibilities include:
 

Training for PA Staff and GRLs

• Supports the conduct of courses (face-to-face, virtual or blended) to enhance the capabilities of GRLs and PA Staff.

• Assists to prepare training materials (facilitator’s guide, learner’s guide, PowerPoint, e-learning course wares etc) and learning aids (learning posters, videos, activity props, etc) for the conduct of the course.

• Assists in reviewing the course through evaluation forms, surveys and focus group discussions with learners.

Management and Organisation of Training Programme

• Manages all training supplies, activity props and learning aids.

• Works in taskforces and project teams to enhance NACLI’s training quality.

• Collates and reports GRL and PA Staff training data such as course schedules, course runs, attendance, number of learners, learners’ profiles etc.

• Compiles data on speakers’ profiles for leadership dialogues / Community of Practices (CoPs) and leadership programmes, where relevant.

Stakeholder Engagement

• Liaises with NACLI departments, PA Divisions (Constituency Offices, HQ Divisions, etc) and vendors to facilitate and implement GRL and PA staff courses.

• Liaises with NACLI departments, PA divisions and vendors to schedule training dates, coordinate venue for training, and ensure all administrative and logistics support are provided to create a conducive learning environment for learners and facilitators.

Finance & Support

• Assists in procurement process such as preparing specifications for GeBIZ ITQs, selection committees and awarding of contracts in liaison with NACLI’s Training Operations department.
   
• Provides secretariat or manpower support for meetings and other NACLI programmes which may be conducted during weeknights and weekends.

Other Duties

• Other ad-hoc duties not covered under main responsibilities and duties.

What we are looking for:

Requirements:
 

• Minimum - Professional qualification or formal training in training and development, education, research or business management-related discipline

• Minimum - At least six months related working experience in training and development, education, research or business management and practical knowledge in training coordination and management

• Desired - One year related working experience in training and development, education, research or business management and practical knowledge in training coordination and management

Only shortlisted candidates will be notified.
Successful candidates will be given a 3-year contract.

OUTREACH AND ENGAGEMENT

• Plan, organise and execute events and programs.
• Provide opportunities for people to interact and work together, creating social networks leading to a more cohesive community.
• Assist all partnering place makers with regulatory needs.
• Work with relevant Stakeholders in Wisma Geylang Serai (WGS) and other Government agencies to create a cohesive and intelligible structure to realise the objectives and goals for the place-making ideas.

PROJECT MANAGEMENT

• To assist in the planning and definition of of various projects for the GSPD
• Assist in activity planning and the sequencing of the sub-projects
• Work on the project timeline for the various sub projects
• To create the belt around arts and cultural activities Through engagements with the partnering government agencies, the place making ideas must animate the precinct, rejuvenate structures and streetscapes and bring the diverse community together.
• To be able to integrate arts, culture, activities and creative events in the development project.
• To organize various programmes and events for the various spaces within the cultural belt.
• To handle and manage the Geylang Serai Precinct Development (internal and external) to operational excellence in programming such activities and events.
• To co-ordinate and take charge of the full spectrum of all events and activities. Be very fastidious and mindful of all optics and have eye for detail on creativity, designs and colour combinations.
• Develop and implement creative place-making strategies and creative ideas on cultural and heritage related programmes and activities.

ADMIN, FINANCE & PROCUREMENT

• To assist the AD on all Admin, Finance and procurement matters relating to GSPD
• To work on various quotations and tenders for all sub projects for the GSPD.
• To assist AD to manage all matters within the scope of GSPD
• Support and facilitate the place making commission through all modes of communications and to ensure that all the short and long term plans are well coordinated.
• Pilot and promote engagement efforts in the precinct development neighbourhood programs.

IPOG staff are also to perform the following duties:

To implement meaningful and innovative national and community programmes             

• Scheduled duties to cover weekday night programmes and weekend programmes
• Scheduled to manage and execute national programmes for WGS that requires multiple meetings, rehearsals and planning. Some of these events are Annual Bazaar, Monthly Cultural Events, Bulan Bahasa, etc.

To foster strong partnerships and networks

• Appointed as secretariat to various committees such as Programme Advisory Committee, Precinct Development Inter-Agency Committee, WGS Social Network Committee, Facilities Management Committee, Integrated Programming Committee, Kurnia Operations Committee and M3
• Scheduled to attend monthly CCC and CCMC meetings in the evenings
• Multiple ad-hoc ‘after office hours’ engagements and meetings with MMOs, VWOs and other non-government organisations whom are volunteers and can only meet after work

To assist in facilities management services of common properties at Wisma Geylang Serai

• Scheduled to perform random surprise checks on facilities, security, cleaning and tenants at odd hours

To assist in the day to day operations of Malay Muslim Organisations (MMO) office

• Manage Kurnia (MMO Hub) as and when required of which operating hours are beyond office hours

Other ad-hoc duties not covered under main responsibilities and duties.

• Performs other duties assigned by the General Manager and Senior Officers of WGS

[What you will be working on:]
•    Manage Product Users’ Engagement by supporting Product Managers in developing strategies and plans to engage internal and external stakeholders to launch, implement, drive adoption, awareness, and education of Products, such as NLB Mobile App, Seat Booking System, Express Borrowing Gantry, and also future Products such as Content Discovery app. 
•    Assist Product Managers to collect and collate Product data from multiple channels, e.g., web statistics, app statistics, user feedback and perform basic analysis to help Product Managers better understand the asks and needs of the users with simple insights. Work closely with other data teams to track results and translate insights into actions.
•    Assist Product Managers in managing the Product Backlog by recording new user stories and setting initial priority for them. Follow up with Product Managers to set up regular Product Backlog refinement sessions.
•    Assist Product Managers or ScrumMasters in organising agile activities and to update/ upkeep Agile tools like JIRA, etc.

[What we are looking for:]
•    At least one year of relevant working experience, preferably in a product-focused organisation. Fresh graduates with the relevant knowledge are welcomed to apply.
•    Excellent written and verbal communication skills.
•    Ability to engage stakeholders from all walks of life.
•    Knowledge of agile methodologies and processes (SCRUM, KANBAN, etc.)
•    Comfortable with data and possess basic data analytic skills (e.g., Excel, Tableau)
•    Interest in growing into Product Manager role.
•    Design skills and experience with design tools is added advantage.

Work location will be at the Marine Parade Public Library. As the library is currently closed for renovation, the current work location is at the National Library Building.

Successful applicant will be appointed on a project contract until 31 Dec 2025.